[aiim17] content solutions — how to transform your business without replacing your core management...
TRANSCRIPT
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Transforming Your Business While Maintaining Core Systems
Brian D. GrayChief Information Officer
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Baldwin & LyonsSpecializes in marketing and underwriting insurance for the transportation industry. Backed by our successful history and financial strength, we offer diverse, innovative products in the property and casualty insurance market.
Since our founding in 1930, we have developed our legacy of stability, experience and commitment to innovation. We are dedicated to excellence in all that we do and provide unparalleled service to our customers.
Headquartered in Carmel, Indiana a northern suburb of Indianapolis.
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Imaging Replacement v1.0
• A brief history– Technology refresh– Oracle Imaging end-of-life– Selected Epheshoft and Alfresco– Outsourced management &
implementation– IT centric initiative
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Imaging Replacement v1.0
• The results– 90% custom solution– Poor image migration performance– Low business adoption– Delivery schedule delayed by 10
months– Initiated Imaging Replacement v2.0
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Q1 2014 Health Check
Q2 2014 Image Migration
POC
Q3 2014 Business Process
Assessment
Q4 2014 Begin Claims
Implementation
Q4 2015 Completed
Claims Implementation
Q4 2015 Begin
Underwriting and Accounting
Implementation
Q4 2016 Complete
Underwriting and Accounting
Implementations
Transformation Engagement
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Image Migration POC• The problem:
– Custom solution with horrible performance
– 1 page every 3 seconds• 180,000,000 seconds • 50,000 hours• 2,083 days• 5.7 years
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• The solution:– ECM consulting– Migration technology– Imaging SME– 99 pages every 3 seconds
• 10,000,000 pages migrated in 7 days
• Executed during non-business hours
• ~42 days to convert 60,000,000 pages
Image Migration POC
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Image Migration POC
Initial Vendor
Second Vendor
0 500 1,000 1,500 2,000 2,500
Days to Convert 60 Million Pages
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Q1 2014 Health Check
Q2 2014 Image Migration
POC
Q3 2014 Business Process
Assessment
Q4 2014 Begin Claims
Implementation
Q4 2015 Completed
Claims Implementation
Q4 2015 Begin
Underwriting and Accounting
Implementation
Q4 2016 Complete
Underwriting and Accounting
Implementations
Transformation Engagement
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Imaging Replacement v2.0
• The vision– Engage the business– Leverage open standards and
protocols– Alfresco as the single system of
record– Streamline business process– Technical knowledge transfer– Embrace CHANGE
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Imaging Replacement v2.0
• The results– Business ownership/executive
support– CMIS adoption– Alfresco is system of record– Re-engineered business processes– Internal resources trained and
productive– Change is a way of life
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Mailroom ModernizationProcess previously took 12-24 hours
Mail delivered to mailroom
Mail sorted Mail delivered to departments
Mail sorted bydepartments
Coversheets inserted
Printed Printed copy used Digital copy stored in database
Printed copy scanned back into database
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Mailroom ModernizationProcess now takes 15 minutes
Mail delivered to mailroom
Mail sorted Mail scanned Saved into Alfresco
Delivered to desktop
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Transformation Engagement
Q1 2014 Health Check
Q2 2014 Image Migration
POC
Q3 2014 Business Process
Assessment
Q4 2014 Begin Claims
Implementation
Q4 2015 Completed
Claims Implementation
Q4 2015 Began
Underwriting and Accounting
Implementation
Q4 2016 Completed
Underwriting and Accounting
Implementations
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Imaging Replacement v2.0
• The future– All content in Alfresco– Expanded workflow– Electronic policy document
delivery to customers and partners
– Automated content retention– Enterprise Records
Management
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Questions?
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