ai for telecoms: is automation only about technology?
TRANSCRIPT
DATE
AI for Telecoms:Is automation only about technology?
29 June 2021
CONNECTIVITY & AI CONFERENCE
Welcome & IntroductionPablo Iacopino, Head of Research & Content, GSMA Intelligence
3
mins
Panel discussion: is automation only about technology?- Summer Chen, General Manager, Branding & Communication, ZTE- Marc Price, CTO, MATRIXX Software- Tim O’Shea, CTO, DeepSig- Patrick Joggerst, CMO and EVP of Business Development, Ribbon
25
mins
Our Agenda
2
minsClosing RemarksPablo Iacopino, Head of Research & Content
How will we spend the next 30 minutes?
AI for telecoms: momentum is building
Operators are deploying AI across 4 areas
Network Operations
Customer Experience
Service Delivery
New Business
Planning, deployment, daily
operations, maintenance,
spectrum, security, energy
efficiency
Chatbots, precision and
customised marketing, targeted
advertising, contextual
promotions/offers/pricing
Billing, service set-up and
adjustments, automatic
contract management
Microservices, data analytics,
platform-based solutions,
managed services, digital
assistants & smart speakers
Networks & Services: operators’ AI plans
Impact on financials
New revenues
(B2C and B2B)
Opex savings
and efficiencies
Capex
optimisation Open Networking Technologies
Managed IT Operations
Cloud and IT Transformation ofNetwork
Energy Efficiency Technologies
Service Operations Automation
Network OperationsAutomation
Operators speak: which technologies hold the most promise
of driving Opex savings in your network operations?
Source: GSMA Intelligence Operators in Focus – Network Transformation Survey 2021.
Opex savings & efficiencies are key
Automation vs. other network priorities
Source: GSMA Intelligence Operators in Focus – Network Transformation Survey 2021.
Likely to deliver the greatest Return on Investment
Mo
st
dif
ficu
lt t
o i
mp
lem
en
t
Operators speak
Greater ROI but challenging to implement
Summer Chen
General Manager
ZTE
Panel discussion
Marc Price
CTO
MATRIXX Software
Tim O’Shea
CTO
DeepSig
Pablo Iacopino
Head of Research
GSMA Intelligence
Patrick Joggerst
CMO
Ribbon
Our Data
• 1,400 mobile operators
• 80 operators groups
• 5,000 networks
• 30 million data points
Our Research
• 130+ annual reports
• 100+ global, regional
research & deep dives
• 1 million report
downloads in 2019
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THANK YOU!Pablo Iacopino
Head of Research & Content
Meet our team! Scan the QR code below to book your Analyst Briefing!
THANK YOU!Pablo Iacopino
Head of Research & Content
Meet our team! Scan the QR code below to book your Analyst Briefing!
THANK YOU!Pablo Iacopino
Head of Research & Content
Meet our team! Scan the QR code below to book your Analyst Briefing!
THANK YOU!Pablo Iacopino
Head of Research & Content
Meet our team! Scan the QR code below to book your Analyst Briefing!