ahmed moustafa final cv
TRANSCRIPT
Switching Configuration HP (P.C) Switches
Microsoft Applications
Excellent in Dealing with Microsoft Office package like
Microsoft word
Microsoft Access
Microsoft Excel
Microsoft Outlook
*Other Applications
Computer Maintenance (Hardware - Software)
Networking • Work over windows platform.
Background about connecting different kinds of internetworking architectures. And
understanding the internetworking principles
(components, standards, Protocols and parameters).
• Know the networking concept and standards.
• Understanding the networking strategies and services.
• Design, Install and Administrate Networks
• Secure and Monitor Networks
• Establish and Manage Fire Walls.
(Cybroom-Bit Defender Business Client-ISA-End Point)
• Solve any problem in the software in the computers, a laptop and the Discovery of
some hardware problems & Computer Maintenance
• Windows on all available devices
( Xp- Vista- Win7-win8-win10)
• Removal and installation of any PC and laptop, assembly of new.
Setup Windows Server 2003-2008-2012 and work Active directory
• Hyper-V
• Skype for Business
• I have worked on the applications of hotels
Example: Opera- Sun - Exchange Mail - Vang card-Inhova-Micros Fidelio Suite 8 -
Material Control.
• I have experience in work and delivery networks and resolve problems.
• Configure any cisco switches and HP Switch’s.
• Manage and administer network services (DHCP, DNS, etc...
• Excellent Knowledge of Office Group.
Ahmed Mohamed Moustafa PERSONAL DETAILS
ADDRESS: Haram-Giza-Egypt
EMAIL : [email protected] Mob: +966 550 993 491 Date of Birth: 9/4/1989
Nationality: Egyptian. Marital Status : Married
CORE SKILLS & EXPERIENCE
EMPLOYMENT
• Configure Windows sever 2003-2008-2012 & Active directory, ISA server -2006.
• Configure DHCP & local mail System.
• Very good Knowledge of Outlook backup & maintenance all problem.
• Configure WAN connection (frame relay and other connection).
• Configure Wireless Access Point Linksys (Wap54g).
• Configure Wireless Access Point D-Link.
Fixing All Printers Problems
W H O
World Health Organization (2009)
*Help Desk
Intern with the world health organization, regional office for the Eastern
Mediterranean for the period from 19 July till 29 October 2009
with Information Technology and Telecommunication
Until, Division of Assistant Regional Director
Obour Institutes (2010)
*IT maintenance
- Administration of access permissions and privileges
- Assistance on all IT-related functions
- Capacity Building
- Support and administration of IT and communication systems
- Development and administration of the Local Area Network
- Evaluates expansions or enhancements by studying work load and capacity of computer
system
- Maintains historical records by documenting hardware and software changes and
revisions.
Us
United Systems Co.(2010)
Senior Technical Support
Attended and complete the training in our company during
The period from 21/6/2010 to 21/9/2010, in the maintenance department and also
joined to the company as a employee from 22/9/2010 to 11/9/2011 and he is
responsible for installing and configuration most of all
Command operating systems (Microsoft products) and also was capable to supervise
the installation of Ethernet cabling system infrastructure and support the installation
of all related hardware and software for the following band pc’s
(Compaq, Ibm, Hp)
Multi System (2011)
IT technician
1. Supports in the maintenance procedures on computers, printers and Network 2. Provides first level support to the computer Users; solves day to day computers,
printers and User problems with minimum down time 3. Conducts Network Troubleshooting, cable termination and installation.
4. Diagnoses and rectifies hardware and Network connectivity problems. Repairs computer hardware, including desktops, laptops, and associated peripherals.
5. Assesses the spare part required for the system maintenance. 6. Reinstalls operating systems in the case of hard disk failures.
7. Responds to troubleshooting calls and e-mails from users of the network; diagnoses and offers repair instructions remotely, as well as in person.
8. Installs programs/ software, formats and reinstalls software and rectifies problems with minimum disruption of service.
9. Implements new systems, troubleshoots and repairs network issues; develops, applies and enforces best practices and policies for use of the Hospital's networks 10. Maintains and assures the confidentiality of User Data Stored in Computers.
11. Maintains help desk system by entering day to day calls 12. Attends meetings as required.
13. Performs such other duties as may be assigned
Royal Grand Azure Hotel (2012)
IT Agent
1- Prepare reports, distribute departmental inter-office correspondence,
2- Support and administration of IT and communication systems
3- Support and resolve basic network and server access problems for end-users,
when possible from the Help Desk
4- Check on daily basis environment parameters of main and disaster recovery data
centers.
5- Follow up with partners on issues related to printing, communication, asset
repairing, etc.
6- Ensure proper backup is done on daily basis and that backup tapes are being
moved offsite and archived according to company policies and procedures
7- Document incidents and deviations related to above IT operations activities,
immediately report them to IT manager and follow up on their closure.
8- Monitor the day-to-day smooth running of IT infrastructure by checking
appropriate logs
9- Execute on daily basis direct debit billing and payment processes
10- Troubleshoot basic end user issues on various software applications, hardware,
and network and telecommunications systems and provide basic desktop support
Rixos Sharm El Sheikh Hotel (2013) IT Supervisor
1- Accept technical support calls to the I.T. Department and log them in the Help
Desk Tracking System.
2- Forward technical support issues that can’t be addressed by the Help Desk to
The appropriate technician.
3- Troubleshoot and resolve end-user hardware, operating system, and software
related Problems, when possible from the Help Desk.
4- Troubleshoot and resolve basic network and server access problems for end-
users, When possible from the Help Desk.
5- Troubleshoot and resolve issues with WAN, VLAN, firewall, VPN, etc. systems,
when possible from the Help Desk.
6- Troubleshoot and resolve issues with voice communications (i.e., PBX
telephone) and voice mail systems, when possible from the Help Desk.
7- Prepare reports, distribute departmental inter-office correspondence, file, and
provide general assistance to I.T. department personnel as directed by the
Department Manager and/or the Non-Business and Project Execution Systems Supervisor.
System Administrator (2014-Till Now) At AL-Mouwasat Hospital Saudi Arabia
- Oversee all phases of project from conception to completion.
- Assist with upgrading information security.
- Manage team of consultants, programmers
- Ensure project is completed within budget and on time.
- Follow Hospital Standards to manage projects through the project lifecycles of
initiation, planning, execution and closure.
- Develop work-breakdown structures.
- Develop project tracking and variance reports.
- Assemble risk management plans and work effort documents.
- Create project documentation.
- Provide risk assessment.
- Review estimates.
- Assess new opportunities.
- Prepare proposals.
- Flag potential issues.
- Manage multiple vendors.
- Utilize in-depth technical knowledge and business requirements to design and
implement secure solutions to meet customer / client needs while protecting the
corporation's assets.
- Develop security standards, procedures, and guidelines for multiple platforms
Others,,
- Monitor daily backups.
- Ability to work independently and in a team environment.
- Provide initial assessment of urgency and business impact on all support calls
- Support the following technologies: Microsoft Office products – Outlook, Word,
Excel, Access, Internet Explorer, Windows OS Xp to Windows 8, desktops, laptops,
printers, networked copiers, NIC’s, basic LAN/WAN connectivity troubleshooting
with firewall and switches, cabling and others as assigned
- Manage service requests, software installations, new computer setups, upgrades, etc
- Desktop/Laptop on-site and IP phone support;
Printer/Fax support
- Maintenance according to his assignment after acquiring proper approval from I.T
Heard
- Provide investigation, diagnosis, resolution and recovery for hardware/software
problems. When unable to resolve, escalate to I.T head for planning and resolution of
problems.
- installing and configuring computer hardware, software, systems, networks, printers
and scanners
-Planning and undertaking scheduled maintenance upgrades.
- talking to clients and computer users to determine the nature of problems
- responding to breakdowns.
- investigating, diagnosing and solving computer software and hardware faults.
- repairing equipment and replacing parts.
- obtaining replacement or specialist components, fixtures or fittings
- checking computer equipment for electrical safety
- maintaining records of software licenses
- Shift and on-call work may be required, particularly where computing equipment is
in continual 24-hour operation.
EDUCATION
ADDITIONAL SKILLS/ATTRIBUTES
1. Excellent communication skills - both verbal and written
2. Ability to develop and maintain good relationships with Others
3. Exchange 2007/2003 Messaging system
4. Must possess good HW & SW troubleshooting skills.
5. Adequate knowledge of Servers and Networking.
6. Must be able to speak and understand English
7. Virtualization Technologies
8. Backup and Recovery systems
9. IT help desk and support which include
10. Understands the issues involved with administering and maintaining
corporate infrastructure, including network connectivity, Internet access,
email, etc.
Degree: Bachelor of management Information Systems
University: Thebes Academy for Science and Information Technology
Grade: Accept
Project Grade: Excellent
Graduation Project:
Designed a website for a tourist village in Sharm El-Sheikh
There are Online Reservations Design a set of programs, including programs flash
and some programs of Microsoft's FrontPage, Access.