Ahmed Abdul Fattah Abo AlelaAddress: 71 Bilal St., in front Concord Salam Hotel, Gesr Elsues, CairoEmail: Ahmed.abdu86@gmail.com Cell: 01000989620 / 01124885508Age: 29 |Military Service: Exempted

EDUCATION

• B.Sc. Commerce, Ain Shams University , May 2010• Major: Accounting Department

EXPERIENCE

B.TECH FOR TRADE AND DISTRIBUTION CO. FEB.2013 – PRESENT

Spare parts coordinator B.TECH is the largest retail chain specialized in home appliances and Electronics in Egypt

RESPONSIBILITIES:

• Preparing the spare parts purchase order to provide the necessary spare parts

• Insert spare parts invoices on MS Dynamics GP with Specify the location, quantity, price, vendor including receipt

entry & Check shipments upon arrival to ensure order specifications are accurate

• Monitoring the spare parts stock availability through MS Dynamics GP (ERP).

• Creating flexible pricing options and rules for customers, including standard and personalized percentage-off, value

off, and net pricing options using MS Dynamics GP (ERP).

• Follow up with service centers the required spare parts to reply on customer's complaints and inquiries daily and

generate reports to customer service management.

• Ability to read service manuals & extracting the spare parts numbers.

ACHIEVEMENT

• Employee of the month (May-2015)

XCEED CONTACT CENTER (TE-DATA) OCT. 2011-DEC. 2011

ADSL Technical Support Representative Xceed is a rising star of quality, multilingual contact centers and Business Process Outsourcing services provider.

RESPONSIBILITIES

• Handling customer's inquiries concerning services, billing, and inquisitions.etc providing accurate and full information

according to the contact center guidelines.

• Resolving customer's complaints and problems, within boundaries of authority and distribute issues for further

escalation to appropriate persons/teams i.e. team leaders, supervisor or the back office.

• Handling effectively the needs of the customers and enhance standards of quality for the service offered.

• Building a customer relationship/partnership, which add value to the customer, leading to a long term profitable

relationship

ORASCOM CONSTRUCTION INDUSTRIES. JUN .2010-OCT. 2010

Administrative assistant in waste water treatment plant project-6th October city

Orascom Construction Industries is a leading construction contractor active in emerging markets.

RESPONSIBILITIES • Maintaining confidential records and files & Preparing documents and reports on the computer

• Coordinating repairs to office equipment

• Supervising the work of the contractor Orascom in the project during the follow-up laboratory reports of approval

or rejection

• Performing other related duties as required

EL-KERSH CARS COMPANY JUL.2012

Trainee accountant Is one of the auto companies operating in the Egyptian market and working in the field of sale and import of cars

TRAINING ACHIEVEMENT:• Responsible for customers account divided into cash, installment and direct bank customers.

• Recording daily transactions received from the Treasury & Bringing the files of clients of the previous day.

• Auditing the information for the type of car sold, model, date of manufacture, the sale price and what is paid in

advance , the car has an Insurance and guarantee or not , the car chassis number and the name of the car seller.• Making sure to add the amount of insurance to bank customers to ensure of the arrival of recommendation letter

from the bank for the disbursement of funding for the client.• Follow-up customers who pay the full price of the car in installments and responsible for delivery of the car after a

lack of barriers to delivery of the file.

SHUBRA COMPANY FOR ENGINEERING AND INDUSTRIES JUL.2009-OCT.2009

Trainee accountant TRAINING ACHIEVEMENT

• Costing accounting.

• Controlling stores.

• Sales.

• Making the internal and external contracts.

• Fixing depreciation.

• Inputting accounts as database (Oracle database program)

SKILLS AND ACTIVITIES

Office Skills:

Office ManagementRecords Management Database Administration

Spreadsheets/ReportsEvent ManagementCalendaring

Front-Desk ReceptionExecutive Support

Computer Skills:

MS Office (Excel,word,Powerpoint)CCNA

Microsoft Dynamics GP10.0

Classes:

Extra-Curricular Activities:

Languages Skills:

BDP (Business Development Program. New Horizons computer learning center)

Al-Kharafi Scholarship(Emak International Academy) May-2011

• A volunteer in Resala organization•An organizer of human development team (Anwar

Resala).• Former volleyball player at Alahy club team

English: Very good

Human development: Time Management, Communication skills, Effective Negotiation Workshop, Customer Service