AGS Social Media - Twitter Exercise

Elle Ding

Feb, 2015

2© 2015 SAP SE or an SAP affiliate company. All rights reserved.

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 3Public

Twitter

• What is it: real-time social media platform, where you share live multi-media info

• Tweet: an update can be up to 140 characters which includes mentions,

hashtags, external links, or plain text.

• Hashtag: when you type “#”, the content after becomes a hashtag. Creating your

own, or live tweet, easier for you to track/categorize the conversation/ trend. Eg:

#saphana, #s4hana, #maxattention

• Retweet/RT: taking other’s tweets and tweeting on your account so your followers

can see it too

• Favorite: bookmark your favorite tweets for review later

• Mention: “A mention is any Twitter update that contains "@username" anywhere

in the body of the Tweet.” (Yes, this means that @replies are also considered

mentions.) eg. “@SAP_AGS”

• Direct Message/DM: private messages

• Shortened URLs: to fit linked into short messages, Twitter shrinks URLs down

automatically (bitly.com)

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 4Public

What does a tweet look like?

Hashtag (Use 1-3 Max)

Your Twitter

Name

Shortened

URL

Mentioning

someone

else on

Twitter

Actions You

Can Take

On Twitter

Your Profile

On Twitter

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 5Public

Register New Account

• Go to www.twitter.com

• Then fill out the blanks, register with your SAP email

• Create an user name that people will mention you at

• Upload a simple headshot of yourself (LinkedIn

Profile pic is ideal), so you can be more recognizable

to others

• Activate your account by accessing the link from

your registered email

• Check your spam/ junk mail box to see if you have

something like this

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 6Public

Twitter Action: Review, Update, Maintain Your Social Profiles

1. Add: “About me” section on twitter: views are mine, not SAP’s.

2. Edit: Insert your social links as signature to your email. Insert a blurb on your Lync update.

• @SAP_AGS twitter link: https://twitter.com/SAP_AGS

• Lync status: Follow @SAP_AGS on Twitter for AGS global update!

3. Link: add your LinkedIn profile link to your twitter profile and vice versa.

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 7Public

We are there, why aren’t you?

Name Twitter LinkedIn SCN Jam

SAP AGS YES

SAP AGS NA Jam yes

Support Topic on SCN yes

Silvio Bessa yes yes

Bob Marchand yes

Jennifer Van Hala yes yes yes

Mirna Chaanine yes yes yes

Elle Ding yes yes yes

Garrett Hogan yes yes yes

Maria Jenkinson yes yes yes

Rina Kurian yes yes

Jennifer McGrory yes yes yes

Rhoda Springer yes yes yes

Thomas Weems III yes yes Yes

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 8Public

Tweetdeck: a Twitter dashboard to help you manage tweets

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 9Public

Still don’t know how to start with Twitter?

Read my SCN blogs and simply start sharing! (Click on the icons below the blog title and share it on

your social accounts!)

5/6: “Be Better, Not Just Awesome” (H.D. Smith)

5/28: “How to get ready and look poised for your SAPPHIRE debut?”

7/2: “Helping You to Win Your Game - SAP Innovation Camp July 30-31, 2014”

9/18: “Support is the New Sexy” (d-code)

1/8: “2015 New Year’s Resolution” (Cardinal Health)

© 2015 SAP SE or an SAP affiliate company. All rights reserved.

Thank you!

Elle Ding

T: +1 610 661-5427

Twitter: @elle_ding

LinkedIn: Elle Ding

Join Active Global Support on Twitter: @SAP_AGS