Agricultural Communications - Computing and IT Section

- Service unit supporting Instruction, Research, and Extension- Staff of 13 information technology professionals located at the

Lexington campus, Research and Education Center at Princeton, Robinson Station, and available to every county extension office

- Core Services provided include:HelpdeskNetwork Servers and Network Support, Web hostingIT SecurityCounty Extension Office and CES facilities IT SupportVideo Conferencing (both multipoint and desktop)CATPAWSCollege Computer Classroom and Smart Classrooms

Agricultural Communications - Computing and IT Section

Helpdesk

- Contact information:

252 C.E. Barnhart BuildingLexington, KY 40546-0276Phone 859-257-3335 ext. 1 or 800-900-4447, Fax 859-323-3986Email: cithelp@uky.edu

Current Helpdesk staff person is Akeem Scott. Terry Evans serves as backup when Akeem is not in the office. If you leave a message, you should receive a response within two hours.

Agricultural Communications - Computing and IT Section

District Extension Information Technology Contact (DEITC)- Responsible for direct, on-site IT support for all counties within

the Extension District, assistance with computer/technology guidance and purchases.

District 1 Erica Burchett Erica.Burchett@uky.eduDistrict 2 David Niece   David.Niece@uky.eduDistrict 3 Rick Hayes  Rick.Hayes@uky.eduDistrict 4 Calvin Groves Calvin.Groves@uky.eduDistrict 5 Belinda Williams   Belinda.Williams@uky.eduDistrict 6 John Johnson   JohnT.Johnson@uky.eduDistrict 7 Rich Phelps DEITC Manager Richard.Phelps@uky.edu

Agricultural Communications - Computing and IT Section

Dell is the University preferred vendor for desktops and laptops. Work with your District Technician for specs on computers purchases and other IT related purchases.

Computers can be purchased for both work and personal use through this site. http://www.uky.edu/ebuy

Always consult your DEITC before making an IT related purchase.

If I have a computer-related problem, do I contact the Helpdesk or my DEITC?- The Helpdesk can be considered the first-call resource, (but follow the directions given to you by your District Technician.) The Helpdesk has remote support software which allows them to diagnose and correct problems on-line, many times quicker than a DEITC visit.- If the problem cannot be fixed over the phone/remotely and requires a site visit, then the

DEITC becomes the point of contact and will schedule the site visit.

Helpful links for county extension officeshttp://www.ca.uky.edu/internal/OnlineHelp/excluded_software.htm-This link is a listing of software that should NOT be on county computers as well as information about spyware, automatic installs and malicious software and their negative effects on computers

http://www.ca.uky.edu/internal/ComputingResources/onlinehelp.htm-Lots of FAQ information regarding address books, virus scan, email filters, spyware and Centra Symposium.

Centra Symposiumhttp://www.ca.uky.edu/internal/olhelp/centra/index.htm

Agricultural Communications - Computing and IT Section

Electronic Mail (Email)- To request a new email (Exchange) account:

http://www.ca.uky.edu/internal/ComputingResources/forms.htm- Exchange email system at the office (MS Outlook client)- Use the Exchange email system when away from the office (web

browser)

http://exchange.uky.edu

or go to www.uky.edu and select “Link Blue” then “Exchange”

You will login with your AD/Exchange credentials

Agricultural Communications - Computing and IT Section

MyUK Website

Benefits and Payment:Paycheck InquiryCheck your monthly pay statement.

Tax Withholding (W-4)The Tax Withholding (W-4) link will allow you to display both your Federal and State withholding information. If you need to change your withholding status or the number of exemptions claimed, please contact the Payroll Office.

Personal Data:The Personal Data link will allow you to verify your name, date of birth, social security number, gender and marital status. If any information requires correction, please contact your business officer to make the changes.

Working Time:Leave Balance StatementCheck your current leave balance.

.

https://myuk.uky.edu/irj/portal

MyUK

Agricultural Communications - Computing and IT Section

Internal College homepage

http://www.ca.uky.edu/internal

Popular links include:

- Order Entry

- Computing resources

- CATPAWS reports

- Publishing and Marketing resources

- Departments / Units

- District Web Sites

Agricultural Communications - Computing and IT Section

CATPAWShttp://www.ca.uky.edu/catpaws

- Information source used for distribution of college address book updates

- Population maintenance for Listservs- Accountability reporting

-CES In-Service Training System

- CES County Websites- University Email System

-Bomgar Remote Support Appliance

Agricultural Communications - Computing and IT Section

National eXtension Initiative-All CES personnel need to get an eXtension ID

-eXtension is an Internet-based collaborative environment where Land Grant University content providers exchange objective, research-based knowledge to solve real challenges in real time.

-Request your ID here: https://people.extension.org/signup

Agricultural Communications - Computing and IT Section

If you have any IT related questions, feel free to contact me.

Steve GarnerIT Section Manager

steven.garner@uky.edu859-257-3335 x558