agile government: tales of culture, engagement & courage
TRANSCRIPT
Tales of Culture, Engagement & Courage
Tim Nolan, Collin County, Texas
FROM THE BEGINNING TO THIS TALK
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Dallas/Ft. Worth Metroplex
Population – 942,063 (Source: Collin Co GIS – Apr 07, 2015)
Highly Educated, Affluent and Mobile
Citizen Engagement is Difficult for Texas Counties
Elections are our “High Water Mark"
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CIO Suggested - 2010
Joined DFW Scrum - June 2011
Agile Management Overview – 1 Day
Certified Scrum Developer (CSD)
Training – Aug 2011
Fist of 5
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DFW Scrum – Jim Highsmith
Open Invitation – Lance Dacy
Fellowship Technologies
Observed Sprint Review
Observed Sprint Planning
Kicked out of Retrospective
Took lots of pictures
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County Clerk Call – April 2011 • School Census Records Online
• Genealogy Conference in 6 months
Email Project Management
Forgot about the request
Angry Elected Official • “You have 2-Weeks!!!”
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Curb your enthusiasm
Scrum is about
exposing impedances
Lance’s Wisdom
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April
Mon Tue Wed Thu Fri
1 2 3 4 5
Sprint 01 Ends
Sprint 01 Review Sprint 01 Retro
Sprint 02 Planning
Start Sprint 02
8 9 10 11 12
Sprint 03 Refinement
15 16 17 18 19
Sprint 02 Ends
Sprint 02 Review Sprint 02 Retro
Sprint 03 Planning
Start Sprint 03
22 23 24 25 26
Sprint 04 Refinement
29 30
Sprint 03 Ends
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Development Team
Scrum Master • By Committee
• Revolving
• Always a DEVs
Product Owner – Manager
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Culture
Courage
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Genealogy Corner SharePoint Upgrade
• Responsive Design
• Migration
• Everyone Contributes
eFiling Stamp • County Clerk
• Elections
Mobile Line Wait Judicial Online Search
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PMO Project
Limited Customer
Access
• DEVs could not talk to
customer
• “I’m the customer” -
PMO
Command & Control
“Need to Know” Basis
Waterfall vs Agile
What & How
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Team Method Duration
AppDev Scrum 2-Week Sprints
GIS Scrum 2-Week Sprints
Records kanban On-Going, WIP
Security Khan-bahn TBD
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Team Culture
Middle Management
Departmental Culture
/ Resistance
CIO Wants Agile
Individual’s Stories
Some Customers are
“hard to help”
PFPs
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More work than expected – Management
Visualize Progress – Customers
Focus - Team
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Don’t let perfection be the enemy of good
“Next Sprint” Clear & Concise
direction Daily praise &
gratification Completing work
daily Daily progress
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Tim Nolan, Collin County, Texas
972.548.4588
nolantim
@plotboy
TimNolan3
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