AGENDA ITEM: IV

Florida Polytechnic University

Board of Trustees

Technology Committee

Subject: Overview of Information Technology Services and the Strategic Technology Plan

Proposed Committee Action

No Action Required – Information Only.

Background Information

Tom Hull will present an overview of the Information Technology Services and the Strategic

Technology Plan.

Strategic Technology Plan Summary

Goals

Create the essential teaching-learning environments, systems, network, and

software portfolio necessary to run the University by August 2014.

Be very efficient and parsimonious with budget for technology.

Think entrepreneurially.

Be innovative with technology.

Provide dynamic and “open” technology services with high-capacity to students,

faculty, and staff.

Use IT Governance for decision making.

Mission

The Division of ITS provides technology, services, leadership, consulting and innovative

ideas and experiences to enable the University to achieve the Strategic Plan.

Vision

ITS aspires to create an environment of modern technology, software, and services that

excites the Florida Poly University community. The student experience will be enhanced

by our application of emerging technology for teaching, learning, research and

administrative capabilities for the University. FPU ITS will advance the STEM

educational landscape and create technology-rich experiences with the innovative use of

real world solutions.

Agenda Item IV: Overview of Information Technology Services and the Strategic Technology Plan 1

Supporting Documentation:

What University CIOs think about 2013-2014

Florida Poly- Higher Education Trend Awareness

Strategic Technology Projects

Prepared by: Tom Hull, Vice President and Chief Information Officer

Agenda Item IV: Overview of Information Technology Services and the Strategic Technology Plan 2

ITS Organization:1. Academic Technology

• Student/Faculty Collaboration and X-Learning• Blended Learning• Online Education

• Mobile Experience / Access

2. Administrative Computing• Big Data • Analytics – Student / Faculty• ERP - Portfolio Management

3. User Services – BYOD, Mobile Campus, Wireless• BYOD, Mobile Campus• Wireless

4. Technical Services• Cloud Computing, Hybrid• Virtualization

5. Information Security Program• Vulnerability Management• Cyber Security• PCI Compliance• Acceptable Use Policy

What University CIOs think about 2013-2014

Agenda Item IV: Overview of Information Technology Services and the Strategic Technology Plan 3

IT Top Ten List in Higher Education 2013/2014 * Poly ITS Plan1. Leveraging Wireless and Device explosion on Campus Mobile Campus Strategy

• Students and Faculty carry multiple devices, connecting many times/day2. Low Cost Education, Improved Student Outcomes that leverages technology Canvas, CAMS, Data Warehouse Analytics,

• Efficient Advisement and Education Analytics

3. People, Process and Technology – Rightsourcing Poly Cloud, Policy and • Cloud Services Outsourcing Plan

4. Develop Staff and Organization Model to be more Agile and Flexible Strategic Plan, Outsourcing• Accommodate IT Demands

5. Information Security Information Security Plan (ISP)• Balance Infrastructure Openness and Security

6. Funding ITS Strategically for Business Outcomes ITS Capital, ITS Alignment and Integration• Integral part of delivering on the revenue model

7. Role of Online Learning Academic Technology Plan, Online Vision • Sustainable online technology and effective faculty techniques

8. IT Consumerization and BYOD BYOD Policy, Mobile Campus Strategy• Students have a way to learn all on mobile to study and learn, see #1

9. Institution Business Transformation with IT Strategic Implementation Goals• It’s not about technology but it’s about outcomes usage and adoption

10. Analytics to support student success (key drivers to Institutional Objectives) Institutional Analytics, SIGs, Assessment and • Identify key drivers to make changes consistently Subsequent Action Plan

* EDUCAUSE Higher Education Organization

Florida Poly – Higher Education Trend Awareness

Agenda Item IV: Overview of Information Technology Services and the Strategic Technology Plan 4

Strategic Technology Projects

Project Summary Information Status Phase 1

Strategic

Setup IT Governance Create Governance Committee and charter approach for policies, decisions, subcommittees.

Complete

Plan/Setup Metro-E Poly Locations - Data Networking Design/Architecture, Plan Data Center

locations and functions, Acquire Service Provider and Perform the Implementation of High Speed Networking.

Complete

Plan/Setup Internet Service Design/Architecture, Plan Internet

Service with Demarcations, Acquire Service Provider and Perform the Implementation.

Complete

Admissions Bldg (Design. Acquire, Setup) Design/Architecture, Acquire

Technology, Hardware, Software, Audio, for Admissions Bldg. and Implement.

Complete

Assess, Determine Assets, Transition from USF/PSC Many of the USF Poly Assets have been

transferred. Select few major technology items remain during Teach Out Schedule.

In Progress

Plan/Quote Adobe Software Agreement Campus Software License plans and

needs for Adobe Suite and individual licenses.

In Progress

Develop Strategic Tech Plan The ITS Strategic Plan has been drafted

with mission, vision, values, Academic Technology, Administrative Computing, User Services, Technology Services, Information Security.

Complete

Engage 3rd Party Tech Review Engaged 3rd Party Tech review for

campus IST setup and master planning.

In Progress

Plan/Convert to MS Office 365 Currently use Elephant Email and are

assessing the best timeframe to convert to MS Office 365. Also assessing partner implications and possible deal.

In Process

Plan/Convert to MS CALS Agreement Major partnership with Microsoft has

been created for Phase I.

In Progress

Plan/Quote Apple Agreement Apple partnership, account and Phase I

plan has been developed.

In Progress

Plan Google Agreement Google software and services plan for

Phase I has been developed.

In Progress

Academic Technology

Plan Classroom Learning Spaces Ed Media Major project to properly plan for IST classroom technology with faculty engagement, contracted vendor involvement and quoting process.

In Progress

Acquire and Implement Education Media and AV Technology

Implementation work for the Classroom, Teaching Lab and Special Purpose Lab Technology in IST building.

In Progress

Plan Xitracs Complete

Agenda Item IV: Overview of Information Technology Services and the Strategic Technology Plan 5

Acquire Xitracs Software SACS Accreditation software system has been planned and acquired.

Complete

Integrate with SIS CAMS Software is being used now. Automated integration is in process.

In Process

Plan Curriculog Complete

Acquire Curriculog Software Course Catalog software has been planned and acquired.

Complete

Integrate with SIS CAMS Software is being used now. Automated integration is in process.

In Progress

Plan Course Evaluations for Faculty and IR In Progress Blue Software or LMS Software for course evaluations is in

planning/evaluation stage.

In Progress

Learning Management System In Progress Engage Faculty and Pilot Faculty and ITS are engaged and

working together on LMS Pilot.

In Progress

Evaluate Canvas, Moodle, Blackboard, CAMS

Emphasis is now on Instructure – Canvas system which has been installed and setup.

In Process

Acquire and Implement LMS Negotiating with Instructure on licensing. In Process Poly Survey and Web Form Software Programming sub-projects that will

create a “Paperless” environment for Student Services, Administration, and Academic Affairs.

In Progress

Plan/Setup Academic High Performance Computing

Currently planning the design/architecture of the supercomputer HPC environment which will also act as a student data center. Negotiating with IBM, HP, and Lenovo.

In Progress

Plan/Setup Academic Data Center Currently planning all environmentals for location in IST for student data center.

In Progress

Administrative Computing Plan SIS Complete

Engage, Implement, Software System The acquisition was completed in October and all of the servers, racks, storage, databases, and web services was implemented in November and December.

Complete

Training and Usage of CAMS Training commenced during week of December 17th. Will be ongoing through Spring semester timeframe.

In Progress

SalesForce CRM and CAMS In Progress Integrate SalesForce/CAMS Major project to integrate the students

information from CRM to SIS system. This has been initiated and is in progress.

In Progress

Design and Integrate Floridapoly domain Major project that defines the University Microsoft domain with servers, storage, shared drives and future student services and support.

Complete

Scheduling System for Campus Complete Select, Acquire, Software Currently evaluating leading software

systems for the important need for campus and course scheduling.

In Process

Agenda Item IV: Overview of Information Technology Services and the Strategic Technology Plan 6

Implement Scheduling Software Will be performed as soon as selection is made.

In Progress

Designing Data Warehouse Data Warehouse has been high level designed will be architected, project chartered and implemented.

In Progress

Portal-Enterprise Design/Dev. In Progress Determine ERP Charter The ERP charter is being evaluated by

leadership.

In Progress

User Services In Progress Plan and Setup Helpdesk In Progress

Define SLA and Policies ITS Helpdesk has been defined and will be implemented with a common campus phone number, service queues are all of campus departments (unique), and staffing.

In Progress

Implement Helpdesk PTRS Select and perform the implementation of the Helpdesk tracking and reporting/response system.

In Progress

Determine Desktop/Mobile/Print Standard Currently evaluating the top industry vendors for the important standard for desktop/mobile from HP, Lenovo, Samsung.

In Progress

Setup Helpdesk Service Center This is the IST location setup and environment for the University Helpdesk.

In Progress

Plan and Setup Poly A.D. and Mobile Access Complete Setup Web User Service Center This includes planning, design and setup

of remote computer, online access, and user services to students, faculty, staff.

In Progress

Plan, Acquire, User Software This includes the entire portfolio of needed software for administration, academics, students/faculty/staff needs.

In Progress

Phase 2 Planning Currently performing additional planning

and documentation to add to the strategic technology plan.

In Progress

Phase 2

Agenda Item IV: Overview of Information Technology Services and the Strategic Technology Plan 7