agenda - afsug.com · agenda • who are our customers? ... • the solution … use of c3...
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Agenda
• Who are our customers?
• Business requirement with property management?
• Existing scenario … spread sheet on Excel – service issues
• Property Users not compared to a plant with planners
• Design phase / understanding business issues & requirements
• The solution … use of C3 notification … won impact award
• Customised solution using standard SAP
• Multiple incidents on items … items tab & general task tab
• Use of objects & object tasks
• Customised reports
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Who is the city ofCape Town?
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24 562employees
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15 000SAP users
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7 000PM users
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Over 50different
business units
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Who are our customers? Who do we support?
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By DeptMore complex with business specific solutions
Property Management
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The existing scenario managing by Excel
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The existing scenario managing by Excel
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The existing scenario managing by Excel
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C3 customer service requests are performance monitored
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Property management functional location structure
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City SAP technical objects
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Functional locations…
2 945 714
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Equipment …
3 840 701
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Property management FLOCS…
9 380
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Property functional locations linked to rental units
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Master data is all important - catalogue profile - BDG
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Standard ‘C3’ notification works on complaint codesCan get busy - see full profile is open
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Object part list is huge!
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Task selection is also huge!
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Typical C3 notificationEverything works from the MD
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Config settingsHow catalogue profile is set up
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Catalogue ‘BDG’ from FLOCRestricts only property complaints
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Also nowObjects parts restricted to building
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Tasks now also restricted to property
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High level task is then processed
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In this scenario3 objects are affected
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A level lowerTasks captured individually per object – here tasks “Actions” relating to the geyser
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2nd item is highlighted - ceilings
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Ceiling tasks “Actions” are now captured
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Lastly in this scenario - floors
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Here flooring is tasked to be done in the next fiscal year
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On the main task tabHigh level overview is seen
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Reporting using the customised ZPM08 report
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Full report on ZPM08
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Thank you
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Extra Elements to use where needed
Primary Colours:
Secondary Colours: