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Aftermarket Customer Support

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Page 1: Aftermarket Customer Support

Aftermarket Customer Support

Page 2: Aftermarket Customer Support

Aftermarket Customer Support

Mission & Vision Mission

To be the premier aftermarket provider of aircraft structural parts

and aerospace solutions.

Vision Provide total value aftermarket solutions through

global excellence in people, products & services, responsiveness,

systems & technology.

Spare Parts Support --Licensed/PMA approved parts --Global distribution --24/7 customer service --E-commerce capability --Comprehensive AOG support, parts

kitting, & supply

Maintenance, Repair & Overhaul (MRO) --FAA/EASA/CAAC repair station certificates --Global MRO support --Extensive composite repair experience --Technical repair support --Access to production tooling & knowledge --Rotable/exchange/lease inventory options --Field service “go” teams

Product Support Services --Technical publications & training --Maintainability/reliability/service

engineering --Fleet monitoring --Warranties & guarantees --On-site technical & training support --Tooling and ground support equipment

Engine Pylons & Nacelle Systems/Fuselage Structures/Wing Components

Page 3: Aftermarket Customer Support

Aftermarket Customer Support

Global Network

Corporate Aftermarket Wichita, KS

Sales Office Scottsdale, AZ

Sales Office Dallas, TX

Sales Office Knoxville, TN

Europe, Middle East & Africa Sales Office

Shannon, Ireland

Asia Pacific Sales Office Singapore

Repair Facility – Wichita, KS. USA

J.V. Repair Facility – Jinjiang, China

Repair Facility – Prestwick, Scotland

Page 4: Aftermarket Customer Support

Aftermarket Customer Support

We provide replacement parts

and component support

We maintain a pool of rotable assets for

exchange and/or lease

Capabilities

Spare Parts Maintenance, Repair &

Overhaul Rotable Assets

B737, B747, B757, B767, B777

B737, B747, B767, B777

Nacelle: B737, B747, B757, B767, B777, G650

Wing Components: G280, G650

Our certified repair stations provide complete

on-site repair and overhaul; We maintain global

partnerships to support MRO services

Page 5: Aftermarket Customer Support

Aftermarket Customer Support

• Licensed, PMA Approved Parts

• Factory Direct Source for Spare Parts Needs

• Common Usage Items Maintained in Dedicated Inventory

• 24 / 7 / 365 Support Availability

• Direct Web Portal for Convenient On-Line Ordering

• Spec 2000 Compliant

• Dedicated Customer Service Representatives

• Comprehensive AOG Support, Parts Kitting, & Supply

Model Component Engine

777-200/300

Thrust Reverser Fan Cowl Inlet , Flight Controls, Fuselage, Doors, Etc.

Pratt & Whitney, Rolls Royce, GE

737-600/700/800/900

Thrust Reverser Flight Controls, Fuselage, Doors, Etc.

CFM56-7

747-100/200/300/400

Thrust Reverser Fan Cowl, Inlet Core Cowl, Flight Controls, Fuselage, Doors, Etc.

PW 4256

757-200/300

Thrust Reverser Fan Cowl, Inlet Core Cowl, Flight Controls, Fuselage, Doors, Etc.

PW 2037

767-200/300/400

Thrust Reverser Fan Cowl, Inlet Core Cowl, Flight Controls, Fuselage, Doors, Etc.

PW 4256

Spare Parts

Capabilities

Page 6: Aftermarket Customer Support

Aftermarket Customer Support

Maintenance, Repair & Overhaul

• Inspection / Evaluation

• V-Blade Engagement

• Composite Repairs

• Technical Support

• Service Bulletin Incorporation

• Design / Provide Repair Kits (Install if/as required)

• Maintenance Program Recommendations

• Insulation Blanket Repair

• Fitting Replacement

• Minor Structural Repair

• Expertise in Complex, Composite Structures

• Production Engineering available

• Spare parts inventory to support 737NG Thermal Wall repair

• Prime Supplier - Boeing Service Network

• Global Presence in North America, Europe and Asia;

North America – Wichita, Kansas • FAA Repair Certified #Z6WR336Y • EASA Certified #145.5939

Europe – Prestwick, Scotland

• EASA Certified UK #145.01148 JV Facility – Jinjiang, China

• CAAC Certified #D200043 • FAA Repair Certified #6TJY483B • EASA Certified #145.0537

Capabilities

Page 7: Aftermarket Customer Support

Aftermarket Customer Support

Capabilities

Extensive Experience in Fabrication and Assembly: • Aircraft Structures • Nacelles • Wing Components

• Co-located Engineering DERs • Access to Production Tooling, Parts and Knowledge • Close Tolerance Measurement and Locating Equipment • On-Call Field Service Engineering Teams for AOG

Support or Mod / Repairs • "Go" Teams for Quick Response Repairs • Rotable/Exchange/Emergency Use Assemblies • On-Site Technical Assistance and Training • Service Bulletin Field Implementation • Repair Kit Installation • AOG Repairs, Assessment, Planning and Kitting

Maintenance, Repair & Overhaul Fleet Support

Page 8: Aftermarket Customer Support

Aftermarket Customer Support

Capabilities

• 737NG Thrust Reversers • 737NG Sleeves • 747/767 Inlets • 747/767 Core Cowls • 747/767 Fan Cowls • 747 / 767 Thrust PW Reversers • 777 Thrust Reversers (all models) • 777 Fan Cowls • 777 Inlets

In-production and on-hand rotables (subject to availability) include:

Rotable Assets

Page 9: Aftermarket Customer Support

Aftermarket Customer Support

Out of Production B737 Classic

B757

Page 10: Aftermarket Customer Support

Aftermarket Customer Support

In Production

737

767

787

747

777

Page 11: Aftermarket Customer Support

Aftermarket Customer Support

Customer Support

Customer Services

• 24/7 Order, AOG, and Technical Support

• Ecommerce Access

• Spares forecasting/provisioning

• Schedule Compliance

• Exchange / Lease of rotable inventory

• Warranty Administration

• Ground Support Equipment

Training Programs

• OEMs, Operators, Maintenance personnel

Technical Publications

• Manuals, Service bulletins

Engineering Support

• Service Engineers

• Repair Engineers

• Product Assurance

• Design / Stress Engineers

• Fleet Monitoring

Maintenance Repair and Overhaul

• Global Presence

Product Support

Page 12: Aftermarket Customer Support

Aftermarket Customer Support

CLICK HERE to view Aftermarket Customer Support video

Visit www.spiritaero.com to learn more about Spirit AeroSystems, Inc.