after work network presentation

ShoreTel and ITP a Winning Combination

1

© 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/1412/18/14

Virtualization & Integration

Why ITP & ShoreTel?

Gap in the market

ITP had clients let into the wind by lack of a strong partner in Wisconsin

ITP already has networking, data center and SIP expertise

ITP is bringing that expertise to match with the best hardware and software in ShoreTel


Virtualization & Integration

Every Phone Can Ring


Game Changers

ShoreTel Virtualization Commitment and

Flexible Deployments

Access to great local Data Center

Rise in SIP Trunking


SIP Tunks

Cheap Calling

Redundancy

Flexibility

Why don’t we all use

them?


The SIP Trunk Problem

Internet capable of HQ voice is

expensive and redundancy is even more

expensive

Can you trust 1 provider?

How do you move your numbers?

911 Concerns?

Voice over the internet is the wild west

for call quality


The Solution ITP and ShoreTel

Local Data Center with redundancy links to the internet can choose best path to SIP trunk providers

ITP buys from an aggregator of multiple trunks which drives competition and provides you redundancy

ITP handles all the number ports Porting between SIP providers is seamless

Multiple Point to Point options to the data center. We prioritize voice to the data center and then use providers with low latency redundancy to our facility.


ShoreTel Virtualization Model

• Leverages the existing infrastructure

• Delivers the ultimate flexibility via mix and match implementation options:

- Physical, virtual, or combination of both

• Brilliantly simple administration

Low Total Cost of Ownership


Virtualized ShoreTel System Components

Virtualized ShoreTel Mobility Router

UC Platform

– Virtual IP Phone Switch

– Virtual SIP trunk switch

– SBC (Software-only Ingate™ SIParator)

Collaboration (IM and Conferencing)

– Virtual Service Appliance

Contact Center

– ShoreTel Enterprise Contact Center

Administration– ShoreTel HQ server with Unified Messaging

newnew

© 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/14

Remote Office

Datacenter HYBRID

Pick deployment to fit the infrastructure

Flexibility of Deployment

Virtual Physical

© 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/14 11

Flexibility of Architecture: Centralized at the Core

ITP Data Center

Teleworker

Device OptionsRemote Location

Mobile Devices*

IP Phones

VPN Phones

ShoreTel Dock*

DECT Phone

Analog Devices

Softphone

Client Software for Mac, PC and

Mobile Devices

Back-upServer

Browser-based Administration

* Requires ShoreTel Mobility

PrimaryServer

WAN

Optional system and dial tone redundancy

ITP Network 222


Flexibility of Architecture: Distributed to the Edge

12

ITP Network 222

ITP Data Center

Teleworker

Device OptionsRemote Location

Mobile Devices*

IP Phones

VPN Phones

ShoreTel Dock*

DECT Phone

Analog Devices

Softphone

Client Software for Mac, PC and

Mobile Devices


PSTN* Requires ShoreTel Mobility

PSTN

WAN

Voice Switch

Headquarters server

Voice switch appliances


Flexibility of Architecture: Hybrid

OptionalVoiceSwitches

PrimaryServer

ITP Data Center Network 222

ITP Data Center Phones and Devices

ShoreTel Distributed Architecture

Remote Location

WANMobile Devices*

IP Phones

VPN Phones

ShoreTel Dock*

DECT Phone

Analog Devices

Softphone

Client Software for Mac, PC and Mobile Devices

Back-upServer


PSTN

PSTN

* Requires ShoreTel Mobility

Teleworker


Ease of Administration: Installation and Maintenance

• Ease of deployment

– Virtual images are part of the ShoreTel Director software

– Same management for physical and virtual appliances

• Simple licensing

– Virtual Phone capacity license

– Virtual SIP trunk license

– Same collaboration licenses for virtual or physical service appliances

• N+1 redundancy

– Physical or virtual Spare Switch anywhere in the network

– No dropped calls

14


Ease of administration: Increased Scalability

Max Capacity per Physical Appliance or Virtual Machine

PhysicalAppliance

VirtualMachine

Phones 220 1,000

Make-Me conference 24 60

Hunt Groups 8 40

SIP trunks

220 without media proxy

20 with media proxy

500 with media proxy

Conferencing: audio/web/IM 200/100/2,000 200/200/2,000

15


Total Cost of Ownership

• Leverage virtual infrastructure customers already own and operate

• Mix and match hardware-based and virtual appliances in a single network – managed through the same admin interface

• Extend existing business continuity practices (VMware HA, VMotion) or take advantage of ShoreTel’s N+1

• Increase phone, SIP trunk and IPT feature capacities per switch

16

Brilliantly Simple


ShoreTel Unified Communications Platform

FIRE UP PRODUCTIVITY

•Easy intuitive interface ensuresuser adoption

•User adoption drives productivity

•Knowledge workers becomeself-sufficient

User adoption drives productivity

17


ShoreTel Unified Communications Platform

KEEPING IT REAL AND SIMPLE

•Out of the box integration with leading vendors

– Salesforce.com– Microsoft Dynamics– Netsuite– And more

•Automatic screen pop on inbound calls enables more personalized service

•Outbound calling from within CRM app saves time

•Automatic call logging

CRM integration enhances customer relationships

18


BEST-OF-BREED REALIZED

•Enterprise applications seamlessly integrate with the system

•Out-of-the-box implementation reduces costs

•User productivity and efficiencygreatly enhanced

•Open API for custom integrations available

Openness offers freedom of choice

19


Modular scalability for easy growth for any business

20

50 Users 500 Users 5000 Users

Additional Applications: Communicator, Contact Center, Mobility and Collaboration licenses

ShoreTel Director: Centralized Administration for all applications

Optional Switches Optional SwitchesOptional Switches

500 User Licenses 5000 Licenses 50 User Licenses

Sh

ore

Te

l U

C P

latf

orm

: o

n-p

rem

ise

s


ShoreTel Director

•Entire UC system managed from a single, browser-based interface

•Intuitive administration minimizes time for enabling services

•Requires minimal training and no expensive certification required

•Fewer IT resources needed

System management – take charge from anywhere

21


FOCUS ON STRATEGIC PROJECTS

•System management ease reduces burden on IT

•IT free to focus on moving the business forward versus phone system admin

•Phone system admin tasks can be shifted to less expensive resources

Less complexity means lower cost

22


Aberdeen Research proves reduced admin burden

# of admins needed to operate a 1,000 seat UC System

23

Source: Aberdeen Total Cost of Ownership Benchmarking Study for Unified Communications, January 2012

1.8

ShoreTel

2.9

Microsoft OCS/Lync

3.1

Avaya Aura CM

5.5

Cisco UCM


Lowest total cost of ownership

TCO Comparison of major UC system vendors

(pre-tax)

10 year total cost of ownership comparison using the ShoreTel

TCO tool2,000 users across 3 sites

(1750 at HQ, 200 at RO1, and 50 at RO2)

Source Data: Aberdeen Research, Nemertes Research, Alinean Research, ShoreTel

$31.9M

$17.4M

$22.3M

$18.4M

$15.1M

$11.1M


ShoreTel has the Highest Net Promoter Score

25

"On a scale of zero to 10, how likely are you to recommend [company name] to a friend or colleague?"


2013 North America Unified Communications and Collaboration Company of the Year Award

“Over the years, ShoreTel has continued to innovate and expand its IP communications portfolio. Today, it delivers a compelling stack of unified communications capabilities to its customers.”

- Frost and Sullivan 2013

26


Special Offer for Attendees

Purchase a ShoreTel system or sign a

qualifying service contract with ITP

Receive a free resource pool to run a DR

copy of your ShoreTel system

We are offering complete piece of mind

with the best in class solution


SIMPLICITYIS THE ART OF GENIUS

Albert Einstein

“Any intelligent fool can make things bigger,

more complex, and more violent. It takes a

touch of genius — and a lot of courage — to

move in the opposite direction.”

after work network presentation

Business

shoretel virtualization

sip providers

sip trunking

sip expertiseitp

shoretellocal data center

sip trunk providersitp

flexibility of architecture

great local data centerrise