AFTER SALES SERVICESONLINE TRAINING CENTERSPARE PARTS WEBSHOPSERVICE LEVEL AGREEMENTS

Investing in wastewater treatment helps protecting the environment and public health; it also avoids fines and reduces environmental taxes. Investing in effluent treatment has to be considered carefully since the initial capital investment of an effluent treatment plant (ETP) also involves recurrent operation costs. A well trained team of operators is the best guarantee for ETP efficiency and cost control.

Waterleau’s toolbox of after sales services includes elaborate on site and online training, a new Spare Parts Webshop and customized Service Level Agreements for supporting the operation and maintenance of your effluent treatment plant, 24/7.

OPTIMIZE YOUR ETP-PROCESS& MINIMIZE COSTS

ETP efficiency depends largely on the training and the qualification of the operators. Waterleau offers both off-site and on-site training. Process-technical trainings on continuous bases are important in order to guarantee:

ON SITE TRAINING

ONLINE TRAINING CENTERWaterleau has developed a new Online Training Center to meet the need for a comprehensive, flexible, up to date and cost-effective training program for ETP operators.

� Convenient - Unlimited access 24/7 � Just one click away: login and start learning � All aspects of ETP operation and maintenance � 40 comprehensive video’s, including lab tests � Presented by Waterleau specialists � Online test for individual assessments � Save on instructors, travel and accommodation

BENEFITS

REQUEST AN ACCOUNT ATWWW.WATERLEAU.COM/TRAININGS

� Process-technological know-how � Detailed record keeping and daily follow-up � Preventive maintenance � Spare parts and supplies management � Good wastewater housekeeping (“ETP awareness”) � Health and safety risks assessment

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KEY PERFORMANCE INDICATORS EFFLUENT TREATMENT PLANT (ETP)

� Final effluent quality � Chemical consumption � Electrical consumption � Excess sludge production � Biogas production

SERVICE LEVEL AGREEMENTS (SLA)

Service level agreements are based on a series of Key Performance Indicators (KPI’s) monitoring the ETP overall performance. From maintenance agreements to process support or daily ETP operation, SLA includes all the services needed to meet the plant’s specific set of KPI, leading to the reduction of operating cost and increasing benefits.

MINIMIZE COSTSMAXIMIZE BENEFITS

WATERLEAU SPARE PARTS WEBSHOPOver time, some parts of the ETP may require extra attention; The new Waterleau Spare Parts Webshop offers a convenient solution for its customers to order worn components just by clicking needed items from the plant’s PI&D.

� Process-technological know-how � Detailed record keeping and daily follow-up � Preventive maintenance � Spare parts and supplies management � Good wastewater housekeeping (“ETP awareness”) � Health and safety risks assessment

BENEFITS

REQUEST AN ACCOUNT ATWWW.WATERLEAU.COM/SPARE-PARTS

WATERLEAU AFTER SALES SUPPORT

ADVANTAGES AFTER SALES SERVICES

� On site & online trainings � Process support agreements � Daily ETP operation � Maintenance agreements � Spare parts management

� Capital protection � ETP process performance � Discharge water quality � Health & Safety

DESIGNENGINEERINGCONSTRUCTIONOPERATIONMAINTENANCE

PROTECTING THE 4 ELEMENTS

WATERLEAU AFTER SALES SERVICES: A PEACE OF MIND SOLUTION FOR THE OPERATION OF YOUR ETP

We all have the responsibility to handle our natural resources in a careful and sustainable way. Waterleau develops environmental technologies and offers sustainable solutions for water, air and waste treatment, as well as for energy recovery. As an EPC contractor and operator, Waterleau counts more than 1500 references for municipal and industrial clients around the world.

Nieuwstraat 26, 3150 Wespelaar (Leuven), Belgiumt. +32 (0) 16 65 06 57 - f. +32 (0) 16 65 06 63info@waterleau.com - www.waterleau.com