advocate networks enterprise overview 2010
TRANSCRIPT
Your Trusted Advisor in
Global Communications and Data CenterGlobal Communications and Data Center
Services and Infrastructure
2010
1
ABOUT ADVOCATE NETWORKS
� Founded in 2001, $10M Revenue, 50+ Professionals
� Headquartered in Atlanta, Georgia
� Specialized management consulting and managed services
� Domain expertise in global communications and data centers
� Long-term relationships with more than 300 clients
ABOUT US
CUSTOMERS
ENTERPRISE CONSULTING
SERVICE PROVIDER CONSULTING
� Recipient of numerous national awardsMANAGED SERVICES
NETWORK SUPPORT SERVICES
CASE STUDIES
PEOPLE
Top Companies in ConsultingTop Companies in Atlanta
Fastest-Growing Private Companies in the Country
© 2010
Advocate Networks, LLC
Confidential2
KEY CUSTOMERS AND INDUSTRIES
Healthcare Finance Technology Industrial Retail Global Media
ABOUT US
CUSTOMERS
ENTERPRISE CONSULTING
SERVICE PROVIDER CONSULTING
Stewart Enterprises
MANAGED SERVICES
NETWORK SUPPORT SERVICES
CASE STUDIES
PEOPLE
© 2010
Advocate Networks, LLC
Confidential3
ENTERPRISE CONSULTING SERVICES
Communications Inventory Assessment
Communications Benchmarking and Optimization
Communications Management Planning
RFP Management and Strategic Sourcing
ABOUT US
CUSTOMERS
ENTERPRISE CONSULTING
SERVICE PROVIDER CONSULTING
Communications Governance and Policy Planning
IP Telephony Planning and Transformation
Network Assessment & Optimization
Data Center Planning
Contact Center Consulting, Planning & Procurement
MANAGED SERVICES
NETWORK SUPPORT SERVICES
CASE STUDIES
PEOPLE
© 2010
Advocate Networks, LLC
Confidential4
CONSULTING PROCESS
ABOUT US
CUSTOMERS
ENTERPRISE CONSULTING
SERVICE PROVIDER CONSULTING Roadmap
Assessment
Strategy
MANAGED SERVICES
NETWORK SUPPORT SERVICES
CASE STUDIES
PEOPLE
Management
Implementation
Sourcing
Roadmap
Data Center
Voice Video Data
Domain Knowledge
Contact Center
Wireless
Wireline
© 2010
Advocate Networks, LLC
Confidential5
STRATEGY & ASSESSMENT
Strategy
• Align strategic business, operational and financial goals with communications and/or data center services and infrastructure
ABOUT US
CUSTOMERS
ENTERPRISE CONSULTING
SERVICE PROVIDER CONSULTING
Assessment
• Establish operational and financial baseline
• Gather fact documents, diagrams, policies, historical records
• Interview stakeholders
• Conduct on-site inspections or audits as needed
• Benchmark versus Best-In-Class
• Assess for gaps, findings and recommendations
MANAGED SERVICES
NETWORK SUPPORT SERVICES
CASE STUDIES
PEOPLE
© 2010
Advocate Networks, LLC
Confidential6
Advocate NetworksGAP
ROADMAP
ABOUT US
CUSTOMERS
ENTERPRISE CONSULTING
SERVICE PROVIDER CONSULTING
RequirementsBusiness/IT/Finance
Advocate NetworksProcess
GAPAnalysis
Roadmap
� Prioritization of strategic initiatives
� Timeline for implementation
� Project return on investment
� Identification of all viable technical solutions and vendor partners
MANAGED SERVICES
NETWORK SUPPORT SERVICES
CASE STUDIES
PEOPLE
Level of EffortInternal/External
© 2010
Advocate Networks, LLC
Confidential7
SERVICES (SAVINGS) ROADMAP
Projected SavingsLow LOE$654,570
Moderate LOE$520,578
ABOUT US
CUSTOMERS
ENTERPRISE CONSULTING
SERVICE PROVIDER CONSULTING
8
Projected Spend
$520,578
High LOE$186,210
LOE = Level Of Effort
MANAGED SERVICES
NETWORK SUPPORT SERVICES
CASE STUDIES
PEOPLE
© 2010
Advocate Networks, LLC
Confidential
STRATEGIC SOURCING
RFP
Vendor
Strategic Roadmap
Vendor
Advocate Networks Negotiations, Procurement & Contracting Decisions
ABOUT US
CUSTOMERS
ENTERPRISE CONSULTING
SERVICE PROVIDER CONSULTING
Vendor
Decisions
Improved Contract
Rates & SLAsStrategic Roadmap
MANAGED SERVICES
NETWORK SUPPORT SERVICES
CASE STUDIES
PEOPLE
Total Analyzed Spend: $5,076,606
ASSESSMENT- Sourcing Result
ABOUT US
CUSTOMERS
ENTERPRISE CONSULTING
SERVICE PROVIDER CONSULTING
MANAGED SERVICES
NETWORK SUPPORT SERVICES
CASE STUDIES
PEOPLE
IMPLEMENTATION & MANAGEMENT
Implementation of Optimized Network
Improved Service Levels & Reduced Risk
ABOUT US
CUSTOMERS
ENTERPRISE CONSULTING
SERVICE PROVIDER CONSULTING
Ongoing Management & Cost Containment
20% Average Cost Reduction and 3 to 6 Months Return on Investment
MANAGED SERVICES
NETWORK SUPPORT SERVICES
CASE STUDIES
PEOPLE
© 2010
Advocate Networks, LLC
Confidential11
ADVOCATE MANAGED SERVICES
ABOUT US
CUSTOMERS
ENTERPRISE CONSULTING
SERVICE PROVIDER CONSULTING
• Invoice Management• Invoice Management
• Order & Inventory Management• Order & Inventory Management
Advocate Managed Services offers Full-Lifecycle Telecom Expense Management for Mobile, Voice and Data Services
MANAGED SERVICES
NETWORK SUPPORT SERVICES
CASE STUDIES
PEOPLE
•Mobile Optimization•Mobile Optimization
•Mobile Help Desk•Mobile Help Desk
• Analytics & Reporting• Analytics & Reporting
© 2010
Advocate Networks, LLC
Confidential12
Leading global investment management firm with approximately
$350 billion of assets under management and 5,000+ employees doing business in over 100 countries
CHALLENGE
• Assess and procure global fixed and mobile communications services
• Decentralized environment and nearly 2,000 mobile devices
• The need to gain control of increasing mobile device expenses and improve visibility into mobile device inventory
CASE STUDY
ABOUT US
CUSTOMERS
ENTERPRISE CONSULTING
SERVICE PROVIDER CONSULTING
visibility into mobile device inventory
SOLUTION
Advocate Networks inventories, assessed and benchmark over $10 million in global communications expenditures (2004 and 2007)
Advocate Networks provides fixed and mobile telecom expense management services
RESULTS
• Over $10 million in cumulative cost-savings implemented since 2006
• A 25% annual reduction of mobile expenses (approximately $500,000)
• Managing fixed and mobile communications in US, Canada and Europe
MANAGED SERVICES
NETWORK SUPPORT SERVICES
CASE STUDIES
PEOPLE
© 2010
Advocate Networks, LLC
Confidential13
Global Data Center Services Provider with 42 International Business Exchange
data centers across 18 markets in North America, Europe and Asia-Pacific
CHALLENGE
• Unmanaged, out-of-date telecommunications carrier contracts
• The need to assess carrier market competitiveness and rectify any gaps or billing errors
SOLUTION
CASE STUDY
ABOUT US
CUSTOMERS
ENTERPRISE CONSULTING
SERVICE PROVIDER CONSULTING
SOLUTION
Advocate Networks assessed the firm’s voice, data and mobile services, benchmarked
the company’s contract rates, terms and conditions, developed a roadmap with steps to
source, optimize and consolidate where possible, and initiated strategic RFPs for both
sets of services.
RESULTS
• 40+ percent reduction on total service costs
• Five aggressive new contracts with four incumbents and one new provider
MANAGED SERVICES
NETWORK SUPPORT SERVICES
CASE STUDIES
PEOPLE
© 2010
Advocate Networks, LLC
Confidential14
Leading Global Conferencing and Collaboration Services Company serving
Over 50,000 customers and 90% of the Fortune 500 in 24 countries
CHALLENGE
• Over $110 million in global communications and data center services in need of assessment and competitive procurement
SOLUTION
Advocate Networks was engaged by the client to perform a comprehensive network
CASE STUDY
ABOUT US
CUSTOMERS
ENTERPRISE CONSULTING
SERVICE PROVIDER CONSULTING
Advocate Networks was engaged by the client to perform a comprehensive network
assessment and benchmark, and develop a global data center consolidation plan. The
network assessment identified over $10 million in annual savings opportunities.
RESULTS
• Identified and implemented $1 million annual cost-savings on $6 million in expenditure on pilot project
• Executed strategic sourcing project with over 90 communications and data center vendors in North America, Europe and Asia-Pacific regions
MANAGED SERVICES
NETWORK SUPPORT SERVICES
CASE STUDIES
PEOPLE
© 2010
Advocate Networks, LLC
Confidential15
Leading Human Resources, Benefits and Payroll Services Company serving
enterprise clients in the United States, Canada and the UK
CHALLENGE
• New management team faced an aging communications and data center infrastructure, uncompetitive contracts and gaps in internal record keeping
SOLUTION
Advocate Networks was engaged by the client to perform a comprehensive network
CASE STUDY
ABOUT US
CUSTOMERS
ENTERPRISE CONSULTING
SERVICE PROVIDER CONSULTING
Advocate Networks was engaged by the client to perform a comprehensive network
assessment and benchmark, and develop a global data center consolidation plan. The
network assessment identified $5.3 million in annual savings opportunities on a
$15.8 million expenditure. The data center consolidation plan created a roadmap to
improve IT systems availability and reduce total costs of ownership.
RESULTS
• Identify $5.3 million in annual costs-savings opportunities based on $15.8 million global expenditures
• More than $180k in annual recurring savings from wireless Telecom Expense management
MANAGED SERVICES
NETWORK SUPPORT SERVICES
CASE STUDIES
PEOPLE
© 2010
Advocate Networks, LLC
Confidential16
Global Software Company providing front office, manufacturing, supply chain and global services. With revenues of nearly $400 million, it services 6,000+ customers and employs more than 2,100 individuals across 50 countries
CHALLENGE
• Lack of corporate policy and oversight caused the company’s average monthly mobile device cost to grow to $276 per device, well above industry standards
• The need to reduce mobile spend and implement policies to ensure mobile device costs would be contained
CASE STUDY
ABOUT US
CUSTOMERS
ENTERPRISE CONSULTING
SERVICE PROVIDER CONSULTING device costs would be contained
SOLUTION
Advocate Networks was engaged to provide insight into mobile device usage
patterns and help shape corporate policy. Advocate now provides the company
with ongoing audit and optimization of mobile devices to ensure adherence to
policy and to reduce overall mobile device spend.
RESULTS
• In a 12-month period, mobile device costs decreased by 56%
MANAGED SERVICES
NETWORK SUPPORT SERVICES
CASE STUDIES
PEOPLE
© 2010
Advocate Networks, LLC
Confidential17
Leading Competitive Local Exchange Carrier (CLEC) in the Southeastern
United States currently serving more than 6,500 customers and 65,000 handsets in 29
major metropolitan markets
CHALLENGE
• Expiring contracts, poor service from key vendors, and a lack of competitive pricing
• Insufficient bandwidth to manage an RFP
CASE STUDY
ABOUT US
CUSTOMERS
ENTERPRISE CONSULTING
SERVICE PROVIDER CONSULTING
SOLUTION
Advocate Networks completed a full telecommunications assessment, benchmarked
the company’s prices compared to the industry Best-in-Class, created a strategic
savings roadmap , and then began strategic procurement, developing an RFP
document and actively managing it for the firm’s six vendors.
RESULTS
• New three-year contract with the company’s leading vendor
• Total savings of $4.06 million over the term of the agreement
MANAGED SERVICES
NETWORK SUPPORT SERVICES
CASE STUDIES
PEOPLE
© 2010
Advocate Networks, LLC
Confidential18
LEADERSHIP
ABOUT US
CUSTOMERS
ENTERPRISE CONSULTING
SERVICE PROVIDER CONSULTING
John JohnsonGerry CarsonRob StewartTim WiseScott Fogle
Co-President and
Co-Founder
Co-President and
Co-Founder
ManagingConsultant
ManagingConsultant
ManagingDirector
PrincetonFinance, 1980
Emory MBA, 1986
EmoryFinance, 1991MBA, 2000
William PattersonBusiness, 1992Georgia StateMBA, 1998
Georgia TechElectrical
Engineering, 1987
University ofSouth CarolinaFinance, 1990JD, 1992
MANAGED SERVICES
NETWORK SUPPORT SERVICES
CASE STUDIES
PEOPLE
© 2010
Advocate Networks, LLC
Confidential19
6525 The Corners Parkway
Suite 310Suite 310
Norcross, GA 30092
(678) 987-5900 Main
(678) 987-5999 Fax
www.advocatenetworks.com
© 2010
Advocate Networks, LLC
Confidential20