advice and representation centre = the arc. what is the arc student union department independent...
TRANSCRIPT
ADVICE AND
REPRESENTATIONCENTRE =
The ARC
What is the ARC
• Student Union department• Independent• Free• Confidential• Non-Judgmental• Professional• Experienced
INDEPENDENT
• Not part of the University or Local Government• It’s a Student Union service• Can advise and represent students without
“conflict of interest”• Conflict of interest- arguing against our own
position
FREE
• No charge for any of the services we provide• No added cost to your tuition fees• It is always free, no matter how many times you
will need our help
CONFIDENTIAL
• We won’t report anything that you’ve told us to anyone
• We will not contact anyone after you have visited us• We will not even tell anyone if you came to see us
• UNLESS you ask us to do so
• We keep all information very secure; documents are double locked and electronic information is protected by two sets of passwords
NON-JUDGMENTAL
• We will listen without criticising you• Whatever you tell us, we are not here to make you
feel bad• You can be completely honest with us; we will always
provide best service• You do not have to be embarrassed; we have seen
thousands of students and we have heard all kinds of stories
• Whatever you say, we will remain calm and helpful
PROFESSIONAL AND EXPERIENCED
• We employ professional advisers, who have many years of experience
• We do not employ student staff so you will not be in a position to have to talk to someone who is for example on the same course as you
• All our senior advisers are highly trained• We have experts on academic procedures,
housing problems and other issues
WHAT WE DO
• Academic procedures; mitigating circumstances, failed assessments, appeals, complaints, academic and non-academic disciplinaries, other problems with your course, for example difficulties with supervisor
• Housing problems; difficult landlords, things that need repairs, withheld deposits, relationship breakdown with other tenants
• Budgeting, debt negotiations, student funding, welfare benefits, disability benefits and financial hardship
• We can refer you to another reputable organisation, for example for employment law enquiries or problems with goods or services you bought
WHAT WE DO NOT DO
• Advice on immigration issues, like visas, working in UK, staying after studies, inviting relatives. Visit Student Centre instead.
• Counselling or advice on emotional problems. Visit Counselling Service instead.
• Criminal offences; we can help to find a solicitor for you and help you deal with the impact on your studies
HOW WE DO IT
• When you contact us, your case will be first considered by an Adviser
• The Adviser may ask you further question• The Adviser will either help you straight away or
refer your case to a Senior Adviser• Senior Advisers are experienced and able to
deal with more complex cases
HOW YOU CAN CONTACT US
• You can come and see us during drop-in • We are open every day between 10 and 3 pm (closed
on Wednesday between 12 – 1 pm)• We are located next to the Locos bar, ground floor of
the Hamilton Centre (quad side)• You can email us on [email protected]• You can call us on 01895 269 169• You can find a lot of information at
www.brunelstudents.com/advice
USEFUL LINKSdownload from brunelstudents.com/advice
• Senate Regulations http://www.brunel.ac.uk/about/administration/senate-regulations– Senate Regulation 2- undergraduate programmes– Senate Regulation 3- postgraduate programmes – Senate Regulation 4- Mitigating Circumstances
• Policies and Guidelines http://www.brunel.ac.uk/about/quality-assurance/a-z– Late Submission Penalties– Student Misconduct Guidance
• Academic Skills Servicehttp://www.brunel.ac.uk/services/library/ask-ltt/ask– Workshops calendar http://libguides.brunel.ac.uk/ask#ASK%20workshop%20calendar– FAQs http://libanswers.brunel.ac.uk/search/?g=472&topics=academic%20skills%20%28ask%29
• Plagiarismhttp://www.plagiarism.org/plagiarism-101/what-is-plagiarism/
• Housing Advicehttp://brunelstudents.com/advice/housing/
WHAT WOULD YOU LIKE FROM US
• Any specific subjects you would like us to prepare a guidance about?
• Email suggestions to [email protected]
QUESTIONS?
• You can ask us now• You can email your questions to
[email protected]• You can also download this presentation from
the Student Union’s website www.brunelstudents.com/advice