advanced technology services newsletter november 2013
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This newsletter from Advanced Technology Services UK is for employees, customers and stakeholders. ATS UK are the leading providers of maintenance, asset management and IT services for the manufacturing and hi-tech industries.TRANSCRIPT
The newsletter from Advanced Technology Services UK
ProActiveNOVEMBER 2013
Earn £1000 when you
introduce ATSSee inside
ATS receives Eaton Premier Supplier Award again!
02
Jeff Owens, President of ATS
Global manufacturer Eaton recently
rewarded an elite group of 43 of its
suppliers with the company’s prestigious
Premier Supplier Award. Eaton contracts
over 40,000 suppliers worldwide so
this recognition is high praise for those
receiving it. Amongst this select group of
companies were Advanced Technology
Services (ATS) which supplies Eaton with
outsourced production maintenance
industrial parts service and innovative IT
solutions. ATS were amongst the award
winners in the indirect materials and
services category.
This is the eighth year that Eaton has
recognised a select group of its global
suppliers with this award.
“It is an honour to recognise such
a significant group of suppliers for
their commitment to excellence and
service. The Premier Supplier awards
are reserved for Eaton’s best suppliers
ATS receives Eaton Premier Supplier Award
03
across the enterprise,” said Pavan
Pattada, Eaton Senior Vice President,
Supply Chain Management.
“We appreciate each of our suppliers
for their efforts in establishing Eaton as
a leading global power management
company and look forward to their
continuing contributions.”
The award winners fell within one of two
supplier categories: Direct or Indirect
Materials and Services. Direct Materials
suppliers are those which provide goods
used directly in the making of products
(e.g. steel, bearings, seals, castings);
Indirect Materials and Services suppliers
provide goods or services to support plant
production and maintenance or office
services (e.g. cutting fluid, maintenance
repair, office supplies, travel services).
“Out of the thousands of
Eaton suppliers, it is truly a great
honour to be recognised as a
member of this very elite group
of suppliers.”
“ Earning the Premier Supplier
Award for the fourth time, is proof
of our unwavering commitment to
provide Eaton with the highest level
of service possible.”
Jeff Owens, President of ATS.
Stefan Korn – Supply Cable
Congratulations to Stefan Korn –
Technician at Eaton Havant. He noticed a
supply cable on a Burr Bench in 4V3 was
too long and had been placed in a narrow
and restricting arrangement inside a uni-
strut. It was also damaged in several areas
due to cable bends and sharp edges of
the uni-strut. The appliance was PAT tested;
but upon further investigation the 13A fuse
was overrated for the cable size, which
could have caused a fire on an overload
condition. Rectifying this, Stefan cut the
cable to length, removed the damaged
parts, and replaced the insufficient 3A fuse.
Stefan for dentified the problem using a 5S
approach, and using a mini-RCA to rectify
the problem.
Ross Tolliday – Turmat Machine
Congratulations to Ross Tolliday – Planner
Scheduler at Eaton Havant. Ross noticed
a contractor entering the ‘cage’ part of
the Turmat machine that holds the robot
without removing the key from the door.
There is a potential for someone to close
the door and start the machine with the
contractor still inside the cage. The robot
could then move and strike the individual.
Ross spoke to a senior Engineer at Eaton
and it was decided the best course of
action was to place a padlock through
the door when entering the cage and
LOTO it. The machine could no longer
start unexpectedly. An excellent review
of contractor activity and identifying real
danger. Well done Ross!
Stefan Korn – Supply Cable
Congratulations to Stefan Korn –
Technician at Eaton Havant. He noticed a
supply cable on a Burr Bench in 4V3 was
too long and had been placed in a narrow
and restricting arrangement inside a uni-
strut. It was also damaged in several areas
due to cable bends and sharp edges of
the uni-strut. The appliance was PAT tested;
but upon further investigation the 13A fuse
was overrated for the cable size, which
could have caused a fire on an overload
condition. Rectifying this, Stefan cut the
cable to length, removed the damaged
parts, and replaced the insufficient 3A fuse.
Stefan for dentified the problem using a 5S
approach, and using a mini-RCA to rectify
the problem.
Ross Tolliday – Turmat Machine
Congratulations to Ross Tolliday – Planner
Scheduler at Eaton Havant. Ross noticed
a contractor entering the ‘cage’ part of
the Turmat machine that holds the robot
without removing the key from the door.
There is a potential for someone to close
the door and start the machine with the
contractor still inside the cage. The robot
could then move and strike the individual.
Ross spoke to a senior Engineer at Eaton
and it was decided the best course of
action was to place a padlock through
the door when entering the cage and
LOTO it. The machine could no longer
start unexpectedly. An excellent review
of contractor activity and identifying real
danger. Well done Ross!
Live safetyOur first priority
04
September winner October winner
HAZARD OF THE MONTH WINNERS
Awarded byAllen Castro
Critical findsFaulty tap box Eaton Havant
Whilst in the workshop, Julian Burrows
– Technician at Havant noticed a
distinct burning smell. In order to find the
root cause of the smell, Julian quickly
investigated using the Thermal camera.
He discovered that the source was a
faulty tap box in the overhead bus bar –
measuring at a temperature of around
60ºC at its hottest point. Julian quickly
rectified the problem and eliminated the
risk of a potential fire within the workshop.
Well done Julian.
Panel Board Transporters Reddings Lane
It was reported at Reddings Lane that
the brakes on many of the panel board
transporters did not work. With the brakes
not working, users would become at risk
when moving them, causing a Health
& Safety risk. An ATS job request was
submitted, and as the transporters became
available Steve Sale – Technician at
Eaton Reddings Lane moved them to ATS
department for Repair. In order to maintain
this work, each trolley has been given an ID
number so a register of repairs can be kept.
Great work Steve.
05
Before
After
Before
After
Sept
Oct
Significant cost savings from Proactive Maintenance
The Hobhead in the Hurth machine at
Caterpillar Wolverhampton, was failing due
to the bearings , shafts, and seals being
badly worn inside, requiring reconditioning.
The timescale for the removal, strip down,
repair/re-conditioning, external machining,
re-build and re-installment of the Hobhead
would be up to 7 weeks. In order to prevent
this downtime, Kevin Barrow – Technician
at Wolverhampton salvaged an old hob
head from the Red Tag area at Caterpillar,
and reconditioned it between his work
orders. The head was then fitted to the
machine during planned downtime. Kevin
demonstrated leadership, and eliminated
two weeks’ worth of downtime through the
work he carried out.
06
Beach Point Capital management Beach Point Capital is an existing ATS
customer in the USA based in Santa
Monica, California they’re business is
responsible for financial investments in
credit markets.
They operate offices within LA, NYC and
now a fully refurbished and relocated
office in Mayfair London.
Our UK involvement was established by
extending the relationship from the US
through Beth Bromley who has been the
account manager for BPC.
Over the past month Mark Deveney
and Billy Whiting have been working to
setup and relocate Beach Point’s current
equipment and team to their new offices.
This involved the procurement, installation
and setup of printers, routers, servers and
firewalls into the London office.
Delight customers
New customer
07
Jez Whitehouse delights Caterpillar Wolverhampton
Jez Whitehouse delighted our Customer
at Caterpillar Wolverhampton this month
through the design, manufacture, and
installation of a new safety barrier. The
wood crusher located in the yard of
building 2 had been reported as a hazard
due to the overspill of wood out onto the
pedestrian walkway, putting any passers-
by at risk of injury. In order to eliminate
this risk, Caterpillar required a protective
barrier to be installed by ATS as soon
as possible. It took a total of one week
from design to installation to complete
the desired solution, all of which Jez was
able to do using his own initiative, whilst
ensuring the voice of the customer was
fully captured. The customer is extremely
satisfied with the results and the cost
saving delivered by ATS. An excellent
suggestion for resolution.
Before After
All scheduled and coordinated with ATS’
infrastructure team based in the US.
By working this way ATS were able to
deliver Beach Point a flexible solution to
meet the install goals, and utilise the remote/
distributed/online team to achieve a more
cost effective and responsive solution.
ATS were also able to help when Beach
Point were let down by a not to be named
well known telecoms provider in the UK (with
a 2 letter acronym) by fulfilling the equipment
order and present a one-stop-solution.
The solution implemented utilises
Enterprise Watch to monitor the health
and performance of all onsite critical IT
equipment. In the event of equipment or
service downtime, an alert is generated
and immediately escalated to ATS’ Service
Desk. The incident is routed to the correct
team who diagnose and remedy the
situation online, providing the end user with
the most cost effective resource utilisation,
the right skill set at the right time delivered
the most cost effective way.
Lee Bradshaw New Promotion
I am also delighted to announce that
with effect from 21 October 2013, Lee
Bradshaw from our Wolverhampton site
has been appointed as Maintenance
Planner Scheduler.
Lee joined the company in June 2013
as a Project Engineer on a temporary
contract and within a short time period
has demonstrated skills and ability within
his role, along with a real commitment to
his team and the company.
Please join me in congratulating Lee on
his new role and in wishing him the very
best with his future career at ATS.
Well done Lee!
Andy Cartwright New Promotion
Part of ATS’s cultural commitment focuses
on continuous improvement to ensure that
we are providing the best service possible to
our customers. Progressing and recognising
employee talent is a key focus within the
company.
I am delighted to announce that with effect
from 16 September 2013, Andy Cartwright
from our Wolverhampton site has been
promoted to Maintenance Supervisor
and will be supporting Steve McCarthy,
the Continuous Improvement Manager, in
managing our Wolverhampton site.
Andy joined ATS in October 2010 having
transferred from Turner Powertrain Systems
as a Maintenance Technician, and since
joining ATS has undertaken the role of
Planner Scheduler. Since the departure of
Martin Noblet, Andy has demonstrated
real commitment to the team and proven
Leadership ability.
Please join me in congratulating Andy on his
promotion and in wishing him the very best
within his new role.
08
Developing people
09
ATS UK Meet the Team New Starters
Steve Taylor
Steve joined the team as a Maintenance
Technician at our Wolverhampton site
on the 23rd September 2013. Steve is
an experienced engineer working most
recently for GKN Sankey Limited, Stafford
Tile and Johnsons Controls. Steve has a keen
interest in proactive maintenance which is a
great fit for our approach at ATS.
Richard Facey
Richard joined the team as a Maintenance
Technician at our Wolverhampton site on
the 14th October 2013. Richard previously
worked for Jaguar Land Rover and has
also worked within the food industry for
a number of years. Richard started his
career in Factory Maintenance through an
apprenticeship scheme and has continued
to support his keenness for learning new
skills through though a mixture of on the job
experience and qualifications.
John Greenwood
John joined the team as Financial Controller
on the 28th October 2013 to lead the
financial accounting and internal control
activities. John graduated from the
University of Leicester in 2002 with a degree
in Business Economics and has since gone
on to become a fully qualified Accountant.
John has a wealth of experience and has
held various roles in Auditing, Accounting
and more recently as a Financial Controller
for Crick Software.
£1000 BONUS is waiting for you Did you know that there is a £1000 bonus available to all staff for the successful introduction of new business? So if you have a contact in another manufacturing company that you believe would benefit from working with ATS, simply contact Keith Edmonds on [email protected]
John Greenwood - Financial Controller
10
Ross Tolliday – Planner Scheduler at Eaton
Havant, led a 3 day joint collaboration kaizen
event between ATS and our customer Eaton,
to review and update the criticality of all
machines on site. Criticality ratings had not
been reviewed since the start up process in
February 2012, and many assets have since
been moved, been installed or were simply
redundant. The team used the 3 days to
rate the machines based on their Capacity,
Uniqueness, Utilisation, Maintenance
criticality, and Complexity of repair, in order
to generate a total Priority rating between
1 – 4 (1 – Critical, 2 – Important, 3 – Required,
and 4 – Routine). These ratings now allow
breakdowns to be prioritised accordingly
and risks to the business to be minimised.
Eaton are delighted with the results of this
event, and intend to use the new Criticality
list to develop contingencies plans for the
future. This event has also been used as a
benchmark model for other ATS sites, most
notably, Eaton Brierley Hill, and we plan to roll
this out on to all sites by the end of 2013.
Enhanceprocesses
Eaton Havant - Machine Criticality Kaizen
12
Drivinginn vation
Innovation in Action
This year our teams across
the UK have been seeking
inspiration for continuous
improvement by visiting the
UK’s best manufacturing sites.
In September and October,
ATS team members visited
Nissan Motor Manufacturing,
Happy and Mars Drinks.
Each of these visits stimulates
innovation by providing new
and fresh approaches to our
key business challenges.
13
Nissan
Nissan Motor Manufacturing UK has been the UK’s biggest
car manufacturer for the past 14 years, and the UK’s
biggest car exporter. The Sunderland factory has been
operational since 1986 and currently employs around
5,800 people. The visit covered Nissan’s approach to
Lean and continuous improvement, visual management
and strategy deployment. The visit was attended by Emily
Matthews and Andy Cartwright.
Happy
Happy is a multi-award winning computer training
company based in London which has been voted one
of the best companyies to work for in the UK. The core
principle at Happy is that people work best when they
feel good about themselves. The visit covered how Happy
creates a great place to work. The visit was attended by
Gemma Turner.
Mars Drinks
Part of the global Mars Group of companies the
Mars Drink division manufactures the drinks machines Klix
and Flavia. At their site in Basingstoke this award-winning
company makes over 1 billion drinks a year. The visit to
Mars Drinks covered how the company has implemented
and sustained lean techniques across the organisaiton
and how they create great teams through using the
Mission Directed Work Team approach. The visit was
attended by Andy Plant and Emily Matthews.
14
The Employee Engagement Survey that ATS
completed in July 2013 identified that the
way UK employees felt about our Brand was
something that ATS UK needs to work on.
One of our lowest rating responses across
the whole survey was “ ATS has an excellent
reputation among the community”
We have addressed this by creating a CSR
(Corporate and Social Responsibility) plan.
One of the key elements of this is supporting
local and national charities enabling us to
give something back as a team.
On the 25th October 2013 ATS employees
got involved in the first charity event - raising
money for Breast Cancer Awareness.
Breast cancer is the most common cancer in
the UK, with Around 55,000 people diagnosed
each year. Of these about 400 are men.
Earlier detection and better treatments mean
that survival rates after a diagnosis of breast
cancer are improving and now more than
8 out of 10 people survive breast cancer
beyond five years. The results show that early
diagnosis saves lives.
On the 25th October, ATS employees
and customers wore pink t-shirts to show
their support raising £1671 for the charity.
Congratulations and thanks go out to all
those involved.
Demonstrate leadership
ATS goes Pink and raises £1675
15
A 2 day 5S event was held at Eaton
Titchfield in week 39, to improve the
productivity, quality, and safety of the
calibration stores area. Obsolete items
were removed from the area and
standards were implemented to ensure
sustainability. The over-all 5S score
improved in all areas by 90%, and plans
were made to further improve this score.
The 2 days were also used to develop, in
conjunction with the customer, a Gauge
Management Process. The Process
encompasses a 6 month plan that will be
used to remove waste from the current
calibration process, drive continuous
improvement activities, and reduce
monthly outsourcings costs. Five phases
have been planned with a final reflection
to be held in February 2014. Well done to
all involved.
Calibration 5S event Titchfield
Before After
16
1YR Service award
CongratulationsSai Sharma, David Swain, Martin Holden, Bill Moss, Kevin Hale of the Brierley Hill Team receiving their 1 year awards from Derek Hill
SERVICE
awards
CONTINUOUSIMPROVEMENT
Live SafetyDelight CustomersDevelop PeopleEnhance ProcessesDrive InnovationNurture RelationshipsDemonstrate LeadershipDeliver Results
CULTURALCOMMITMENT
A Way of Business, A Way of Life.
Billy Whiting receiving his 1 year award from Jeff Owens
17
Andy Plant delivers significant cost savings for Caterpillar WolverhamptonAndy Plant – Supply Chain Specialist at
Wolverhampton eliminated potential
downtime which would have been caused
due to a motor issue on the wash and
paint burners. A gas leak was reported,
and an external heating company was
called in to identify the faults. It was found
the main problem with the machine was
the fan motor burning out. The heating
engineers removed the motor and took it
away with a view to getting it sent
for repair several days later. To avoid
downtime, Andy contacted a different
supplier and arranged for the motor to be
collected from the Heating Engineers, and
have the work done over the weekend
ready for production on Monday morning.
Andy’s commitment and dedication to
getting this work done, saved our customer
Caterpillar a significant sum.
ATS receives 2014 Military Friendly Employer awardATS announced today that it has earned
the 2014 Military Friendly Employer® title by
Victory Media, publisher of G.I. Jobs and
Military Spouse.
ATS aggressively seeks to hire military talent
and has found that hiring from the military
community is a strategic competitive
advantage. According the Jeff Owens,
President of ATS, “ We find the skills and
leadership potential that military veterans
bring to the job are a tremendous asset
to our company and the manufacturing
industry we serve.”
Visit advancedtech.com
COST SAVING OF THE MONTH
ATS Global
18
Well done to James Milne – Technician at
Titchfield for taking part in the Great South
Run during October. James volunteered
to take part in a 10 mile run to help raise
money for the Rainbow Trust children’s
charity, and the Wessex Heartbeat Charity.
He has so far raised £150 to donate to
both charities. The Rainbow Trust provides
support for families with terminally ill
children, and the Wessex Heartbeat
Charity helps achieve the very best care
for people with heart conditions treated in
the Wessex Cardiac Centre.
James Milne – Great South Run
CharitableActivities
19
Now for the first ever Purchases Puzzle!
1. What is the next character in the
sequence JASON and why?
2. What connects Cardiff City, Norwich
City, Crystal Palace, Brighton and
Hove Albion
3. What number do you get when you
take away the year of the Eurythmics’
“Sex Crime” from the year that Oasis’
“Definitely Maybe” was released?
4. Which are the world’s only two double
landlocked countries? (You have to
cross at least two borders to reach
the sea)
5. Who said “contact light” and why were
these words so unique?
6. Which film featured the Overlook Hotel?
7. If you were to mix the group which
sang “All rise” with the colour of Shakin’
Stevens door and the colour of Kate
Bush’s shoes in the Spectrum which
colour would you end up with?
8. How many letters in the modern
Russian alphabet?
9. Which famous Roman lived between
AD23 and AD79?
10. What is the connection between Cif,
Minstrels, Oil of Olay and Nissan?
11. Don’t feel as though you need to
answer all the questions - the person
with the highest score will win. If
there is a tiebreak we will email those
individuals with a tiebreak question!
Email your answers to Gemma Turner - [email protected]
Purchases Puzzle
Each month our very own quiz master a.k.a. Andrew Purchase will set a challenge or quiz. The winner will be rewarded with a £25 Amazon Voucher - a great gift before Xmas.
?
www.advancedtech.com
Advanced Technology Services UK LtdUnit 4 BeechwoodCherry Hall RoadKettering Business ParkKetteringNorthamptonshireNN14 1UE
Phone: +44 (0)1536 311650
Email: [email protected]
Key Contacts
Managing DirectorDerek [email protected]
Sales & Marketing Keith [email protected]
Continuous ImprovementSteve [email protected]
Human ResourcesGemma [email protected]+44 (0) 1536 311657 - Direct+44 (0) 7527 289917 - Mobile+44 (0) 1536 416965 - Fax