advanced law enforcement investigation platform
DESCRIPTION
Advanced Investigative Case Management: How to Put More Insight, Intelligence and Collaboration into Effective Law Enforcement InvestigationsTRANSCRIPT
Advanced Investigative Case Management: How to Put More Insight, Intelligence and Collaboration into Effective Law Enforcement Investigations
November, 2011
About us
We perfect analytical and investigative processes in subject matter areas such as fraud detection and identity theft, automated intelligence collection, incident management, document digitization and search, so that our customers can increase productivity and reduce costs
We specialize in workflow / collaboration, data management, and data analytics
We support innovation and best practice in Case Management
We make information manageable and actionable
To be fast and efficient we use our agile platform, WorkwareOne™, which runs in the Cloud, or appliance, or in a commodity computing cluster, or virtualized on a data center server (or any combination thereof)
We do not disrupt existing systems
We deliver the highest quality solutions at the most efficient cost in the least amount of time—we use Agile Methods on our Agile Platform to achieve these goals
We use our proven Engagement Model that is fact-based, rigidly-structured (in our approach), fast-paced, and problem statement driven
Our product is our capacity to think, to solve, and to quickly deliver great collaboration solutions on a resilient and adaptive platform
2 © Workware Systems Inc. 2011 Proprietary Information
Common goals of law enforcement agencies
Guarantee investigation integrity and completeness
Ensure compliance with standard operating process
Utilize advanced investigation techniques, but make them easy to learn and use
Ease reporting burdens, leverage team knowledge
Maximize team efficiency, and do more with less
Measure and report performance
Maximize existing technology investments, yet dramatically lower IT costs
3 © Workware Systems Inc. 2011 Proprietary Information
Common case requirements of law enforcement agencies
Data Management / Data Integration
Common Data Store with Enterprise-wide Search and Discovery
Knowledge Management & Secure Collaboration
Case Management, Workflow, Access Controls, & FOI Management
Reports & Performance Metrics
4 © Workware Systems Inc. 2011 Proprietary Information
Relative Strength 1. Case Processing / Workflow 2. Resilient Data Store / Search 3. Data / Knowledge Management
A foundation for advanced investigation support
5 © Workware Systems Inc. 2011 Proprietary Information
• Collaboration is actionable • Investigation outcomes verifiable • Results shareable • Compliance and quality are ensured • Domain knowledge is captured • Best practices become the norm
Workflow & Collaboration
Data Management
Data Analytics
• Entire data lifecycle is efficiency managed • Indexing, storage, search, retrieval, and retirement • All investigation artifacts become searchable • New and existing data are integrated
• Case progress made visible • Clear performance dashboards • Associate people, objects, and events with ease • Reduce case complexity through visualization • Geo-spatial and link analysis
Brought together on a single secure platform
6 © Workware Systems Inc. 2011 Proprietary Information
Workflow & Collaboration
Data Management
Data Analytics
The case becomes the secure repository of trusted information Collaboration and knowledge sharing throughout all processes An out-of-the box solution Advanced analytics Application layer tailored for each agency Custom solution at a COTS price
“The first step in investigative process efficiency is getting everything on a single platform.”
With investigation case management functionality
Easy-to-use graphical web user interface
Single repository for all case related information
Store, sort, and report on interrelated case data
Access historical cases
Security and access controls
Allow for multi-user access any device, any where (subject to access controls)
Match agency’s standard terminology and SOPs
Document and track evidence
Manage interviews, case notes, artifacts
Visualize and share link analysis, geo-spatial mapping, and case timelines
Tap all sources of agency knowledge and experience
Manage calendars and deadlines
Standard and ad-hoc report generation
FOI management and case compliance metrics
7 © Workware Systems Inc. 2011 Proprietary Information
Aggregate Case
Information
Analyze Case
Artifacts
Produce Investigation
Results
And out-of-the-box investigative case management capabilities
1. Log and report all source incidents, search historical records
2. Create an investigation from an incent
3. Link any incident to any case(s)
4. Make allegation information accessible and editable from within the investigation
5. Assign cases to investigators, make collaboration effortless
6. Create secure electronic case repository
7. Securely manage scanned supporting case notes and attach them to cases
8. Perform full text searches and retrieval of documents related to cases
9. Visualize and display people, object and event association and linkages
10. Chronologically display events associated with a case
11. Support data interchange with MS Word, Access and Excel
12. Track activities of investigators working a case
13. Track case milestones
14. Track and summarize time charged by individual investigators to a case
15. Track expenses associated with each case
16. Track the referral of cases to other agencies
17. Track recoveries associated with a case
18. Track Freedom of Information (FOI) requests associated with a case
19. Track investigators progress in meeting performance objectives
20. Track District Attorney coordination
8 © Workware Systems Inc. 2011 Proprietary Information
Incidents Reports
Complaints
Investigation Initiation &
Data Collection
Investigation Report
Production & Performance
Measurement
Investigation Data
Discovery & Analysis
Using powerful analytics for best investigation outcomes
9 © Workware Systems Inc. 2011 Proprietary Information
People
Victim Witness Reportee Suspect Arrestee
Objects
Weapon Document
Property Vehicle
Business Entity
Events
Link Analysis
Geo-spatial Analysis
Case Performance Metrics
Comprehensive analysis tools give case managers visibility across all information types to assess and act quickly • Unique content analytics to discover deeper case insight • Intelligence made actionable • Real-time dashboards to understand issues before they become a problem
And a comprehensive case management approach
10 © Workware Systems Inc. 2011 Proprietary Information
Aggregate: Assemble all case material in a centralized, repository that is searchable across all cases and online agency data. Access and role controls enforce compartmentalization, when required Analyze: integrated, easy-to-use investigation tools for search, geo-spatial and link analysis Produce: Automated investigative report generation with background QA and policy enforcement. Real-time operational performance metrics for case progress and expense tracking (including alerts, escalations, and action-response). FOI management and tracking
Aggregate Analyze Produce
• Historical case files • Agents notes • Witness statements • Forensic reports • Evidence descriptions • Other case artifacts
Repository Wide Search & Retrieval
Geo-spatial Mapping & Analysis
Guided Link Analysis of People, Objects & Events
Aided Investigative Discovery & Analysis
Comprehensive Data Management
Report Generation
Reports of Investigations
Real-time Operational Performance Metrics
Administrative & Management Reporting
Take Action
For proven and sustainable investigation advantage
11 © Workware Systems Inc. 2011 Proprietary Information
Investigation integrity
Compliance with SOPs
Efficient techniques
Effective reporting
Measured performance
Maximized team efficiency
Lowered costs
Background Information
12
Case: a container of trusted information
A Case is a managed collection of information
A Case can be used to support an analytical process, study an individual or group, follow up on an incident or set of incidents, or accomplish many other analytical and operational activities
Cases contain both structured and unstructured data and can be conducted through both manual and automated processes
Forms, workflows, automated processes, and other aspects of a Case are controlled by the Case’s type
Each Case is an optimal mix of formal and ad hoc actions for each activity
Each Case artifact has its own access management controls. Read, write, and manage permissions can be set for both roles and individuals
A complete audit log is maintained for each Case and contains every change made to the Case data and access controls during its lifespan
13
Common Resilient Data Repository
© Workware Systems Inc. 2011 Proprietary Information
Collaborate through common resilient data repository
Securely manage, store and search ALL files, documents, case materials, media, and artifacts
• The Common Resilient Data Repository can store, manage and make searchable almost any type of digital information
• Simple process to get information into the Repository in an orderly and secure way
Comprehensive, Case-specific access controls
• Completely definable, secure, and dynamic
Accessible anywhere, on any device (web, pad, phone)
• All HTML5 / WebGL
Near unlimited scalability and built-in redundancy
• Automatic redundancy of all data (Terabytes!)
Very low-cost hardware and software footprint
• Commodity class hardware
• No Microsoft®, Oracle™, etc. license fees
• In step with Gov 2.0 initiatives
14 © Workware Systems Inc. 2011 Proprietary Information
Agile investigative case management support
15
Initiation Processing Closure &
Future Reference
© Workware Systems Inc. 2011 Proprietary Information
Rules & Alerts Assignments Notifications Confirmations Reminders Escalations SOP Compliance Approval & Review
Document Authoring & Reporting Document Authoring External Reporting Discovery / Redaction Tagging Case Management Status Reporting
Life Cycle Management Closure Discipline Prepare for Discovery Reference to Searchable Knowledge Base Retention Policies FOI Management Management Reporting & Operational Metrics
System Wide Features Manage large numbers and types of cases quickly and efficiently Record activities, identify case bottlenecks, manage resources Attach any type of document / artifact securely to case Add notes, comments, wiki-style collaboration Cross-case search & retrieval Real-time insights, follow ups and early corrective action Complex case life cycle management Audit trails, discovery, and redaction (when necessary)
Initiation Manual System- Generated
Easy to use web-based user interface
16
Case Collection
Case Details
Access Controls
Geo-Spatial
© Workware Systems Inc. 2011 Proprietary Information
Reporting Statistics
Roles & Task Assignments
Case & Repository-wide Search
Common Resilient Data Repository
Scalable, fast, redundant data storage
The Common Resilient Data Repository is a highly modified Cassandra-based, distributed storage and retrieval system for managing structured data (forms and records) and unstructured data (notes, documents, email, transcriptions, images)
Designed to scale to a very large size across many commodity servers, with no single point of failure
Data storage is encrypted, secure and redundant with a very small footprint. Inherent continuity ops capability
Reliability, at this scale, is an expensive challenge for prior generation database technologies
In contrast, the Common Resilient Data Repository runs on top of an infrastructure of potentially dozens of nodes (optionally spread across different enterprise data centers)
Small and large components can fail without impact. The repository manages its persistent state in the face of these possible failures ensuring reliability and scalability for stakeholders who rely on this service, at a low cost structure never before achieved
Design goals achieved – scalability, high performance, high availability and applicability with a simple data model that supports dynamic control over data layout and format
17
▪ Data are distributed across the nodes in the cluster using consistent hashing based methods and on an order preserving hash function so that agency analysts can perform range scans over the data for analysis at some later point ▪ Cluster membership is maintained via a “Gossip” style membership algorithm. Failures of nodes within the cluster are monitored using an accrual style failure detector ▪ High availability is achieved using replication and the platform actively replicates data across data centers ▪ The platform exhibits incremental scalability properties which can be achieved as easily as dropping nodes and having them automatically bootstrapped with data
© Workware Systems Inc. 2011 Proprietary Information
A custom solution at a COTS price
A complete package for managing Investigative Case Management collaboration, analysis and workflow
Flexibility of a custom solution at a commercial-off-the-shelf price
Change as required, when requirements change
Extendable through a simple contract at pre-defined rates, or support for agency technical staff to make changes and enhancements
18 © Workware Systems Inc. 2011 Proprietary Information
Business Contact: Phone: (888) 291 9015 Email: [email protected] Corporate Mailing Address: 815 1st Avenue, #375 Seattle, WA 98104