advanced anywhere print - canon global

12020-10-UD1-002

Advanced Anywhere Print

Installation and Configuration Guide

Version 1.0

2 Advanced Anywhere Print V1.0 Installation and Configuration Guide

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Advanced Anywhere Print V1.0 Installation and Configuration Guide 3

Contents Preface ............................................................................................... 5

How to Use This Manual .............................................................................................. 5 Symbols Used in This Manual .................................................................................. 5 Keys and Buttons Used in This Manual ................................................................... 6 Displays Used in This Manual .................................................................................. 7 Abbreviations Used in This Manual .......................................................................... 8 Hyperlinks ................................................................................................................ 8

Legal Notices ............................................................................................................... 9 Trademarks .............................................................................................................. 9 Copyright .................................................................................................................. 9 Disclaimers .............................................................................................................. 9

Chapter 1 Introduction ........................................................................ 11

1.1 Overview of ULM ............................................................................................. 11 1.2 Overview of AA-PRINT .................................................................................... 11 1.3 System Requirements ...................................................................................... 12

1.3.1 Operating Environment ............................................................................... 12 1.3.2 Hardware Requirements ............................................................................. 12 1.3.3 Software Requirements .............................................................................. 13 1.3.4 Supported Printer Drivers ........................................................................... 13 1.3.5 Communication Interfaces .......................................................................... 14 1.3.6 MEAP Application Coexistence Support ..................................................... 14

Chapter 2 Preparing the MFP and Network Environment ................. 15

2.1 Logging On to the Remote UI .......................................................................... 15 2.2 Configuring the LPD Print Settings .................................................................. 17 2.3 Configuring the RAW Print Settings ................................................................. 19 2.4 Configuring the FTP Print Settings .................................................................. 21 2.5 Configuring the SMB Server Settings .............................................................. 23 2.6 Configuring the Advanced Box Settings ........................................................... 26 2.7 Creating an Advanced Box User ...................................................................... 29 2.8 Creating an Advanced Box Personal Space .................................................... 32

Chapter 3 Downloading a License File .............................................. 39

Chapter 4 Downloading an Application ............................................. 43

Chapter 5 Installing ULM Manually Using SMS ................................. 47

Chapter 6 Installing AA-PRINT ........................................................... 55

6.1 Installing AA-PRINT Manually Using SMS ....................................................... 55 6.2 Installing AA-PRINT Using CDS ...................................................................... 60


Chapter 7 Configuring AA-PRINT ....................................................... 67

7.1 Overview .......................................................................................................... 67 7.2 Logging On to AA-PRINT ................................................................................. 68 7.3 Configuring the Application Settings ................................................................ 70 7.4 Configuring the Document Name Settings ....................................................... 75 7.5 Configuring the Log Settings ............................................................................ 77 7.6 Viewing the Print/Delete Log ............................................................................ 80 7.7 Managing the Configuration File ...................................................................... 82 7.8 Managing the Printer Group Settings ............................................................... 86 7.9 Configuring the Advanced Settings .................................................................. 91

Chapter 8 Troubleshooting ................................................................. 95

Chapter 9 List of Error Messages ....................................................... 97

9.1 Configuration Servlet Error Messages ............................................................. 97 9.1.1 Error Messages after Clicking the Submit Button ....................................... 97 9.1.2 Error Messages while Importing a File ....................................................... 98 9.1.3 Error Messages When Checking the SMB Connection .............................. 99 9.1.4 Error Messages When Changing the RAW/LPR Configuration Settings .... 99 9.1.5 Error Messages When Distributing the Printer Group File ........................ 100

9.2 MFP Device Error Messages ......................................................................... 101


Preface Thank you for purchasing the Advanced Anywhere Print Version 1.0 software application. Please read this manual thoroughly before operating the product on your MEAP-enabled device to familiarize yourself with its capabilities, and to make the most of its many functions. After reading this manual, store it in a safe place for future reference.

How to Use This Manual This manual assumes that the reader has a good understanding of MEAP (Multifunctional Embedded Application Platform), Canon imageRUNNER ADVANCE machines, the imageRUNNER ADVANCE Advanced Box feature, and the AMS (Access Management System). It is strongly recommended that a System Administrator with knowledge of their company’s users, network, and login application, install and configure the Advanced Anywhere Print V1.0 software. This manual does not provide instructions for using or operating the Advanced Anywhere Print V1.0 application. For instructions on using the Advanced Anywhere Print V1.0 application, see the Advanced Anywhere Print V1.0 User’s Guide.

Symbols Used in This Manual The following symbols are used in this manual to explain procedures, restrictions, and instructions that should be observed for safety. IMPORTANT Indicates operational requirements and restrictions. Be sure to read these

items carefully to operate the product correctly, and avoid damaging the machine.

NOTE Indicates a clarification of an operation, or contains additional explanations

for a procedure. Reading these notes is highly recommended.


Keys and Buttons Used in This Manual Keys for using the machine’s functions are located on the Main Menu screen. To use any of the desired function’s features, you must first press the key for the desired function. If the desired function is not displayed, press [Show All] or [▼] or [▲] to scroll to the desired function.

The following key and button names are a few examples of how keys and buttons to be pressed and clicked are represented in this manual: Touch Panel Display Keys: [Key Name] Examples: [Keyboard Login] [Cancel] Control Panel Keys: Key Icon (Key Name) Examples: (Power) (Log In/Out) Buttons on Computer Operation Screens: [Button Name] Examples: [Install] [OK]


Displays Used in This Manual Most screen shots used in this manual are those taken when the Advanced Anywhere Print V1.0 software is being installed using MEAP SMS (Service Management Service), and when the Advanced Anywhere Print V1.0 software is running on the imageRUNNER ADVANCE 6055. The keys/buttons you should select or click are marked with a circle, as shown below. When multiple keys/buttons can be selected on the screen, all buttons are circled. Example: 1. Click [Start] for <Advanced Anywhere Print>.

NOTE Some operating systems and browsers may display different screens and exhibit different behaviors.

Select this button for operation.


Abbreviations Used in This Manual The following abbreviations are used in this manual.

Abbreviation Definition AA-PRINT Advanced Anywhere Print Version 1.0 AD Active Directory AMS Access Management System CSV Comma Separated Value FTP File Transfer Protocol HTTP Hypertext Transfer Protocol HTTPS Hypertext Transfer Protocol Secure IP Internet Protocol LDAP Lightweight Directory Access Protocol

LPD or LPR A protocol used to print over a TCP/IP network. It also transfers print data to a printer that is connected to another computer (print server) on the network.

MEAP Multifunctional Embedded Application Platform

MFP Supported Canon imageRUNNER ADVANCE multifunctional printer that features embedded MEAP technology.

NTLM NT LAN Manager authentication method PDF Portable Document Format

RAW A protocol used to print over a TCP/IP network. It primarily uses port 9100 to print.

SMB Server Message Block SMS Service Management Service SSL Secure Sockets Layer SSO-H Single Sign-On Hybrid UI User Interface ULM Universal Login Manager

Hyperlinks

When this manual is in its native PDF form, the blue underlined text represents a hyperlink to the corresponding sections of this manual or to external Web sites. For example: See Chapter 1, “Introduction,” on p. 11. Likewise, all entries in the Table of Contents are hyperlinks.


Legal Notices

Trademarks Canon, the Canon logo, imageRUNNER, imageRUNNER ADVANCE, and MEAP are registered trademarks, and the MEAP logo is a trademark, of Canon Inc. in the United States and may also be a trademark or registered trademark in other countries. Adobe and Adobe Acrobat are trademarks of Adobe Systems Incorporated. Microsoft, Windows, Windows Server, and Internet Explorer are registered trademarks of Microsoft Corporation in the United States and are trademarks or registered trademarks of Microsoft Corporation in other countries. Java is a registered trademark of Oracle Corporation, its subsidiaries, and affiliates in the United States and other countries. Other product and company names herein are, or may be, the trademarks of their respective owners.

Copyright Copyright 2012 by Canon U.S.A., Inc. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, or by any information storage or retrieval system without the prior written permission of Canon U.S.A., Inc.

Disclaimers The information in this document is subject to change without notice. CANON U.S.A., INC. MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, EITHER EXPRESS OR IMPLIED, EXCEPT AS PROVIDED HEREIN, INCLUDING WITHOUT LIMITATION, THEREOF, WARRANTIES AS TO MARKETABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE OR NON-INFRINGEMENT. CANON U.S.A., INC. SHALL NOT BE LIABLE FOR ANY DIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY NATURE, OR LOSSES OR EXPENSES RESULTING FROM THE USE OF THIS MATERIAL.


Chapter 1 Introduction This chapter describes the overview of the AA-PRINT and ULM applications, and the system requirements for installing, configuring, and operating the software.

1.1 Overview of ULM ULM is a MEAP application, developed by NT-ware, which provides login capabilities to users of a Canon imageRUNNER ADVANCE device. ULM supports Local Authentication and Domain Authentication modes. Local users can authenticate against a local user database, set up by the System Administrator, by using a proximity card, or by entering their user name and password on the local device. Domain users can authenticate against an Active Directory server via a proximity card or by entering their user name and password and selecting their configured domain on the local device. For more information on logging on to the machine using ULM, see the Advanced Anywhere Print User’s Guide. For more information on configuring ULM, see the Universal Login Manager Installation and Configuration Guide. ULM does not interfere with any of the MEAP device’s native functions, such as Copy, Print, and Scan. IMPORTANT • The ULM Login Service must be installed first before you can use AA-PRINT. • System Administrator knowledge of Microsoft Windows Active Directory and Canon

MFP devices is necessary to install and configure the ULM application.

1.2 Overview of AA-PRINT AA-PRINT is an integrated MEAP application. It should be installed and operated on a supported Canon MEAP-enabled device. AA-PRINT enables authenticated users via ULM to print only their print jobs from any networked MFPs that have AA-PRINT installed. AA-PRINT supports usage and function restrictions via AMS, secure printing, and does not interfere with any of the MEAP device’s built-in functions, such as Copy, Print, and Scan. IMPORTANT • The ULM Login Service must be installed first before you can use AA-PRINT. • System Administrator knowledge of Microsoft Windows and Canon MFP devices is

necessary to install and configure the AA-PRINT application.


1.3 System Requirements The AA-PRINT software requires the proper installation and configuration of all items documented in this guide. Failure to correctly install or configure the software will affect its operation.

1.3.1 Operating Environment To authenticate a proximity card user, the MEAP device must be on the same network as an Active Directory authentication server, running MS Windows Server 2003 SP2 (32-bit), Server 2008 SP1 (32- or 64-bit), or Server 2008 R2 (64-bit).

1.3.2 Hardware Requirements

AA-PRINT is designed to operate on the following Canon MEAP-enabled devices using the supported firmware version.

Device Family imageRUNNER ADVANCE C9075/C9065/C7065/C7055 imageRUNNER ADVANCE C5051/C5045/C5035/C5030 imageRUNNER ADVANCE 8105/8095/8085 imageRUNNER ADVANCE 6075/6065/6055 imageRUNNER ADVANCE C2020/C2030*1

imageRUNNER ADVANCE 4051/4045/4035/4025 imageRUNNER ADVANCE C5255/C5250/C5240/C5235 imageRUNNER ADVANCE 8205/8295/8285 imageRUNNER ADVANCE 6275/6265/6255 *1 The optional HDD (Hard Disk Drive) must be installed to use AA-PRINT.

The following USB proximity card reader is supported: MiCard PLUS


1.3.3 Software Requirements The following software is required by AA-PRINT: • Internet Explorer 7.0 or later with JavaScript enabled is required for the

Configuration servlet. • JRE (Java Runtime Environment) 1.4 or later

• Windows 2000 Professional SP4

Client and Administrator PC Supported Operating Systems

• Windows XP Professional SP3 • Windows Vista Business/Enterprise/Ultimate • Windows 7 Professional/Enterprise/Ultimate

1.3.4 Supported Printer Drivers

Printer Driver Version PS3

20.80 or later PCL UFR II

IMPORTANT • If your machine is not equipped with a Canon PCL or PS print controller, you must

purchase an optional printer kit. • PS3 printer drivers may not display the print settings correctly. • External PS controllers (EFI) are not supported. • If you require AMS functionality (standard on most imageRUNNER ADVANCE

devices), you must install the AMS Printer Driver Add-In Module on all PCs in the network.


1.3.5 Communication Interfaces The table below shows the different communication interfaces, their specific port numbers, and descriptions used with AA-PRINT and ULM.

Application Communication Interface Port Description

AA-PRINT

SMB TCP Port 445 Used to store, retrieve, and delete print data.

FTP TCP Port 21 Used to transfer print data between MFPs.

HTTP TCP Port 8000 Used to access the Configuration servlet.

HTTPS TCP Port 8443 Used to access the secure Configuration Servlet.

ULM

UDP Port 53213 Used to detect the MFP device.

UDP Port 53214 Used to detect a device and uniFLOW Serverless Secure Print.

TCP Port 53214 Used to provide logging messages to a Telnet client.

TCP Port 80 Used to communicate with the server.

1.3.6 MEAP Application Coexistence Support

AA-PRINT V1.0 and ULM can coexist with other installed MEAP applications that have received verification by Canon U.S.A., Inc., provided that there are sufficient resources available on the MEAP device. The following table shows the maximum values for MEAP resources that ULM and AA-PRINT V1.0 could use in a MEAP device.

MEAP Device Resource

Requirements ULM AA-PRINT Maximum

Resources

File Space Usage 20,000 KB 80,000 KB 100,000 KB

Memory Usage 6,000 KB 51,200 KB 57,200 KB File Descriptor Usage 30 45 75

Socket Usage 8 62 70

Thread Usage 20 55 75


Chapter 2 Preparing the MFP and Network Environment

Before you install and configure AA-PRINT, you must change the settings below from their factory default settings: 1. LPD Print Settings 2. RAW Print Settings 3. FTP Print Settings 4. SMB Server Settings 5. Advanced Box Settings 6. Create an Advanced Box user. 7. Create an Advanced Box Personal Space. You can specify these settings either at the MFP or via the Remote UI. This chapter describes how to specify these settings from the Remote UI. IMPORTANT

After all of the settings described in this chapter are set, make sure to restart the MFP. Most settings only become effective after you restart the machine. For instructions on restarting the MFP, see the appropriate user documentation that came with your machine.

2.1 Logging On to the Remote UI

Follow the procedure below to log on to the main MFP’s Remote UI.

1. Open a browser window ➞ enter the following URL:

http://<device IP> The Login screen is displayed.


2. Enter the Administrator’s user name and password ➞ select [This device] from the Login Destination drop-down list ➞ click [Log In]. The default Login ID is ‘Administrator’, and the default Password is ‘password’ (both are case-sensitive).

NOTE • The [Password] text box displays a solid black circle (●) for each character

entered. (Note that some browsers may display asterisks or some other symbol.) • If authentication succeeds, the MFP’s Remote UI Portal Web page is displayed.


2.2 Configuring the LPD Print Settings Follow the procedure below to change the default LPD Print Settings.

1. From the MFP’s Remote UI Portal Web page, click [Settings/Registration].

2. From the Preferences menu, click [Network Settings].


3. Under <TCP/IP Settings>, click [LPD Print Settings].

4. Make sure that both the [Use LPD] and [LPD Banner Page] (if displayed) check boxes are disabled (not selected and set to ‘Off’) ➞ click [OK].


2.3 Configuring the RAW Print Settings Follow the procedure below to change the default RAW Print Settings.




3. Under <TCP/IP Settings>, click [RAW Print Settings].

4. Make sure that both the [Use RAW] and [Use Bidirectional Communication] check boxes are disabled (not selected and set to ‘Off’) ➞ click [OK].


2.4 Configuring the FTP Print Settings Follow the procedure below to change the default FTP Print Settings.




3. Under <TCP/IP Settings>, click [FTP Print Settings].

4. Make sure that the [Use FTP Printing] check box is selected (set to ‘On’) ➞ click [OK].

IMPORTANT

Make sure to use the same user name and password on every MFP on your network. If the user name and password are different, print data cannot be sent correctly.


2.5 Configuring the SMB Server Settings Follow the procedure below to change the default SMB Server Settings.




3. Under <TCP/IP Settings>, click [SMB Server Settings].

4. Make sure that the [Use SMB Server] and [Use SMB Authentication] check boxes are selected (set to ‘On’).


4.1 Under the [Use SMB Authentication] check box, select the [NTLMv2] check box for the Authentication Type ➞ click [OK].

IMPORTANT

To directly access the Advanced Box from a client PC, [NTLMv2] must be selected (set to ‘On’) as the Authentication Type.


2.6 Configuring the Advanced Box Settings Follow the procedure below to change the default Advanced Box Settings.


2. From the Function Settings menu, click [Store/Access Files].


3. Click [Advanced Box Settings].

4. Click [Set Details].


5. From the Open to Public drop-down list, select [By SMB] ➞ make sure the [Allow to Create Personal Space] check box is selected (set to ‘On’).

6. Select the [Authentication Management] check box (set it to ‘On’) ➞ select [All] from the File Formats Allowed for Storing drop-down list ➞ click [OK].

7. Restart the MEAP device. For instructions on restarting the MEAP device, see the appropriate e-Manual that came with your machine.


2.7 Creating an Advanced Box User AA-PRINT saves print data received from a client PC in the personal space of the Advanced Box. This section explains how to create or change an Administrator user that will be used by AA-PRINT to access the Advanced Box. IMPORTANT

An Administrator’s Advanced Box user name and password are set by default; however, if you want to change or create a new Administrator user name and password, you must configure them in the Configuration servlet. See “Configuring the Application Settings,” on p. 70.

1. From the MFP’s Remote UI Portal Web page, click [User Access Control for

Advanced Box].


2. Enter the Advanced Box Administrator’s User Name and Password configured in the Configuration servlet ➞ click [Log In].

If the factory settings have not been changed, enter the default Administrator user name ‘Administrator’ and the default password ‘Password’. Both the user name and password are case-sensitive.

3. To add a new user, click [Add User].

4. Enter a user name in the [User Name] text box ➞ enter a password in the [Password] text box ➞ re-enter the password in the [Confirm] text box.

Do not use the following characters in the User Name. Otherwise, the user will not be able to access the Advanced Box from AA-PRINT: / (slash), : (colon), , (comma), * (asterisk), ? (question mark), “ (double quotation mark), < (left angle bracket/less than), > (right angle bracket/greater than), and space.


5. Select [Administrator] or [End User] from the User Type drop-down list ➞ click [Add].

6. Confirm that the user has been added to the list of users ➞ restart the MEAP device.

For instructions on restarting the MEAP device, see the appropriate e-Manual that came with your machine.


2.8 Creating an Advanced Box Personal Space Follow the procedure below to create an Advanced Box Personal Space that will be used to store and print files by AA-PRINT.

1. Log on to the MEAP device as the System Administrator.

For instructions on logging on to the MEAP device using ULM, see Chapter 2, “Using AA-PRINT,” in the Advanced Anywhere Print V1.0 User’s Guide.

2. From the MEAP device’s touch panel display, press [Access Stored Files].


3. Press [Advanced Box].

The Advanced Box Login screen is displayed.


4. Enter the Administrator user name and password you created in “Creating an Advanced Box User,” on p. 29 ➞ click [OK].

Both the User Name and Password are case-sensitive. If you want to store the password for the Advanced Box, press [Store Password]. If you do not want to create an Advanced Box Personal Space, press [Cancel].


5. Press [Edit Personal Space].

A pop-up menu is displayed.

6. Press [Create Personal Space].

If you do not want to create a personal space, press [Close].


7. When the confirmation dialog box appears, press [Yes] to create the personal space.


8. Confirm that the Personal Space was created and added to the Advanced Box List.

IMPORTANT

If a Personal Space with the same user name already exists, a number is appended the end of the user name. For example, if a Personal Space with the user name ‘Canon’ already exists and a new Personal Space is created with the same user name, the new user name for the Personal Space is named ‘Canon(1)’. However, the Advanced Box cannot be accessed with this user name correctly. Both Personal Spaces must be deleted, and a new one created.


Chapter 3 Downloading a License File

The LMS (License Management System) is used as the software copy protection system for the ULM and AA-PRINT applications. The LMS issues one LAN (License Access Number) for both ULM and AA-PRINT. The LAN is a 16-digit number (spaced in groups of four alphanumeric characters) that is located on the product package. Register the LAN to receive the license files to install on the MEAP device on which you want to run the applications via SMS. This chapter describes how to download and register the license files for AA-PRINT, which includes the license file for ULM.

1. Open a browser window ➞ enter the following URL: http://www.canon.com/MEAP The Canon License Management System screen is displayed.

2. Enter the LAN in the License Access Number field ➞ click [Next].

The Product Check screen is displayed.

http://www.canon.com/MEAP�


3. Confirm the product information ➞ click [Apply to Issue Licenses].

4. Read and confirm the License Agreement ➞ select the [Accept] radio button ➞ click [Next].

[Next] is grayed out until you select the [Accept] radio button. The Serial Number Registration screen is displayed.


5. Select the [Enter Device Serial Number] radio button ➞ enter the serial number of the device on which the applications will reside ➞ click [Next].

If you want to register more than one device and have the device serial numbers saved as a .csv file, click the [Batch Register Several Device Serial Numbers Using a File (.csv)] radio button ➞ click [Browse] ➞ follow the directions on the screen to upload the file. The Confirm Serial Number screen is displayed.

6. Enter the device serial number again to confirm it ➞ click [Next].

The Information Confirmation screen is displayed.


7. Confirm the information ➞ click [License Issuance].

By default, both the [Advanced Anywhere Print] and [Universal Login Manager] check boxes are selected. If you do not want to install one of these applications, select the check box of the application you do not want to install to clear the check mark. The License File Issuance screen is displayed.

8. Click [Download a License] ➞ follow the instructions on the screen to save the license files.

The license files are saved to the specified location, and can be used to install the application via SMS.


Chapter 4 Downloading an Application

This chapter describes how to download an application’s jar file using the LAN (License Access Number). The LAN is a 16-digit number (spaced in groups of four alphanumeric characters) that is located on the product package. Use the LAN to receive the jar (application) file needed to install the application on the MEAP device on which you want to run the application using SMS. This chapter describes how to download the jar file for AA-PRINT, which includes the jar file for ULM.

1. Open a browser window ➞ enter the following URL: http://www.canon.com/fau/downloads The Canon Content Delivery System screen is displayed.

2. Enter the LAN in the License Access Number field ➞ click [Next].

The Export Criteria screen is displayed.

http://www.canon.com/fau/downloads�


3. Read and confirm the Export Criteria ➞ select the [Accept] radio button ➞ click [Next].

The Application Download screen is displayed.

4. Click [License Agreement] for the application you want to download.

The License Agreement screen is displayed.


5. Read and confirm the License Agreement ➞ select the [Accept] ratio button ➞ click [Next].

The Application Download screen is displayed.

6. To view the details of the applications, click the [Show Details] link next to <Universal Login Manager>, or click the [Advanced Anywhere Print (1.0)] link.


7. To download both applications, right-click on the [Advanced Anywhere Print (1.0)] link ➞ select [Save Target As].

The Save as screen is displayed. NOTE

The license that is required for installation is issued by the LMS. (See Chapter 3, “Downloading a License File,” on p. 39.)

8. Specify the location to save the jar file ➞ click [Save].

IMPORTANT

If the file extension displayed on the screen is different from the extension of the file you want to download, set the file type to ‘All Files’.

9. Click [Close].


Chapter 5 Installing ULM Manually Using SMS This chapter describes how to install and start the ULM Login Service manually on a MEAP-enabled machine using the MEAP SMS program. However, you can also install ULM at the same time as AA-PRINT with the CDS using one LAN (License Access Number). See “Installing AA-PRINT Using CDS,” on p. 60. The System Administrator for the target MEAP device must install the ULM application using a networked computer that is connected to the MEAP device. MEAP SMS and CDS are the program interfaces used to install the ULM application, and you can access the SMS Login screen or the CDS via a Web browser. IMPORTANT • Do not use the browser’s [Back] and [Forward] buttons during the installation process.

Only use the clickable links in the browser’s window. • MEAP Settings and Use HTTP settings (from the Settings/Registration screen) on the

MEAP device must be enabled. (See the appropriate e-Manual that came with your machine.)

• For more information on using SMS or uninstalling MEAP applications, see the MEAP e-Manual that came with your MEAP device.

• For more information on connecting the USB proximity card reader, see the documentation that came with your card reader.

NOTE

For more information on the ULM, see the Universal Login Manager Installation and Configuration Guide.

1. Open a browser window ➞ enter the following URL: http://<IP>:8000/sms https://<IP>:8443/sms (if you are using SSL for communications) (Replace <IP> with the IP address of the MEAP device.)


2. Enter MeapSmsLogin in the [Password] text box ➞ click [Log In].

The SMS MEAP Application Management screen is displayed. IMPORTANT

The default password is ‘MeapSmsLogin’ (case-sensitive). If this password was changed from the default one, you must enter the correct password to access SMS. If you forget your password, contact your local authorized Canon dealer.

3. Click [Enhanced System Application Management].

The Enhanced System Application Management screen is displayed.


4. Click [Browse] to the right of <Enhanced System Application File Path>.

5. Navigate to the drive or directory containing the .jar file ➞ select the file ➞ click [Open]. IMPORTANT

Make sure that you select the file that ends with the .jar extension for the enhanced system application file.

6. Verify that the correct file was selected.


7. Click [Browse] to the right of <License File Path>.

8. Navigate to the drive or directory containing the .lic file ➞ select the file ➞ click [Open]. IMPORTANT

Make sure that you select the file that ends with the .lic extension for the license file.

9. Verify that the correct file was selected ➞ click [Install].

The message <Preparing to install.> is displayed.


10. Click [Yes].

During installation, the message <Installing…Please wait.> is displayed.

The License Agreement screen is displayed. NOTE

To cancel the installation, click [Cancel].


11. Read the License Agreement ➞ click [I Accept].

If you do not want to install ULM, click [I Do Not Accept], and log out of SMS.

12. Click [SWITCH] for <Universal Login Manager> to change the default authentication method to ULM.


The status of Universal Login Manager changes to <Start after Restart> if successful.

13. Restart the MEAP device. For instructions on restarting the MEAP device, see the appropriate e-Manual that came with your machine. Installation is complete, and ULM starts. IMPORTANT

If you are switching from the SSO-H Login Service to ULM, or if you have trouble logging on after upgrading from SSO-H, you may need to restart the machine again to gain access to the Configuration Servlet.


Chapter 6 Installing AA-PRINT This chapter describes how to install and start the AA-PRINT application manually on a MEAP-enabled machine using MEAP SMS, and install it with ULM using the CDS (Content Delivery System). You can install AA-PRINT and ULM separately using MEAP SMS and CDS; however, it is strongly recommended to use the CDS to install both applications at the same time using one jar file. You can access the SMS Login screen or the CDS via a Web browser. The System Administrator for the target MEAP device must install the AA-PRINT application using a networked computer that is connected to the MEAP device.

6.1 Installing AA-PRINT Manually Using SMS This section describes how to install AA-PRINT manually via SMS. IMPORTANT • Do not use the browser’s [Back] and [Forward] buttons during the installation process.

Only use the clickable links in the browser’s window. • MEAP Settings and Use HTTP settings (from the Settings/Registration screen) on the

MEAP device must be enabled. (See the appropriate e-Manual that came with your machine.)

• For more information on using SMS or uninstalling MEAP applications, see the MEAP e-Manual that came with your MEAP device.

• For more information on connecting the USB proximity card reader, see the documentation that came with your card reader.

1. Open a browser window ➞ enter the following URL:

http://<IP>:8000/sms https://<IP>:8443/sms (if you are using SSL for communications) (Replace <IP> with the IP address of the MEAP device.)


2. Enter MeapSmsLogin in the [Password] text box ➞ click [Log In].

The SMS MEAP Application Management screen is displayed. IMPORTANT

The default password is ‘MeapSmsLogin’ (case-sensitive). If this password was changed from the default one, you must enter the correct password to access SMS. If you forget your password, contact your local authorized Canon dealer.

3. Click [Install MEAP Application].

The SMS Install MEAP Application/License screen is displayed.

4. Click [Browse] to the right of <Application File Path>.


5. Navigate to the drive or directory containing the .jar file ➞ select the file ➞ click [Open]. IMPORTANT

Make sure that you select the file that ends with the .jar extension for the application file.

6. Verify that the correct file was selected.

7. Click [Browse] to the right of <License File Path>.

IMPORTANT

The license file must be downloaded from the LMS beforehand. For more information, see Chapter 3, “Downloading a License File,” on p. 39.

8. Navigate to the drive or directory containing the .lic file ➞ select the file ➞ click

[Open].

IMPORTANT Make sure that you select the file that ends with the .lic extension for the license file.


9. Verify that the correct file was selected ➞ click [Install].

During installation, the message <Preparing to install...> is displayed.

NOTE


10. Click [Yes].

During installation, the message <Installing…Please wait.> is displayed.

NOTE



11. Click [To MEAP Application Management].

12. Click [Start] for <Advanced Anywhere Print>.

Note that the status of the AA-PRINT application is <Installed> before clicking [Start]. The status changes to <Started> if successful.

Installation is complete.

13. Click [Log Out from SMS] to exit SMS.


6.2 Installing AA-PRINT Using CDS This section describes how to install AA-PRINT and ULM on a MEAP-enabled machine using the CDS (Content Delivery System) application. The System Administrator for the target MEAP device is best suited for installing the AA-PRINT application, using a networked computer that is connected to the Internet and the device. The CDS Web site enables you to download, install, and activate select MEAP applications (.jar and license files) via the imageRUNNER ADVANCE device directly, without the need to go through the LMS and SMS. To manage licenses and register and install MEAP applications, you can access the CDS directly from the imageRUNNER ADVANCE device’s touch panel display, enter the LAN of the MEAP application when prompted, and then follow the instructions on the touch panel display to install and register the MEAP application. Some MEAP applications include a Software License Agreement to which you must agree before you can complete the installation and registration process. IMPORTANT

Do not use the browser’s [Back] and [Forward] buttons during the installation process. Only use the clickable links in the browser’s window.

1. Log on to the machine as the System Administrator ➞ press [Settings/Registration] ➞ [Management Settings].


2. Press [License/Other].

3. Press [▼] or [▲] until [Register/Update Software] appears ➞ press [Register/Update Software].


4. Press [Install Applications/Options].


5. Touch the first field ➞ enter the first four numbers or letters of the LAN using the virtual keyboard ➞ press [OK]. Repeat this procedure for the remaining License Access Number fields ➞ press [Start].

The screen below appears.


6. Select the [Universal Login Manager] and [Advanced Anywhere Print] check boxes ➞ press [Install].

If you do not want to start the applications after they are installed, press [Do Not Start]. However, if you want to use ULM and AA-PRINT, you must start them manually in SMS. See Chapter 5, Installing ULM Manually Using SMS,” on p. 47, and “Installing AA-PRINT Manually Using SMS,” on p. 55.


7. Read and confirm the License Agreement ➞ click [Accept].

If you do not want to install the AA-PRINT and ULM applications, click [Do Not Accept]. The message <Wait a moment. DO NOT TURN OFF THE POWER. Installing applications/options.> appears, and then the screen below appears.

If you want to cancel installing the applications, press [Cancel].


8. Restart the machine to start ULM.

Installation is complete. NOTE • To return to the Install Applications/Options screen, press [OK]. • For instructions on restarting the MEAP device, see the appropriate e-Manual that

came with your machine.


Chapter 7 Configuring AA-PRINT This chapter describes how to properly configure AA-PRINT.

7.1 Overview AA-PRINT enables you to configure how to display the order of print jobs and the AA-PRINT button name on the MFP’s touch panel display, as well as change the Advanced Box user name and password. It also enables you to configure the log settings, printer group settings, and operation mode settings. The table below describes an overview of the settings that can be configured by the System Administrator via the Configuration servlet.

Tab Settings Description

General Settings Application Settings

Configure the basic settings needed to run AA-PRINT, the Document Storage Settings, confirm the connection to the Advanced Box using the configured user, and change the RAW and LPR configuration settings.

Document Name Settings*1

Configure the settings required to manipulate document names, shown in the list.

Log Management Print/Delete Log*1 Displays the print data history obtained by AA-PRINT.

Log Settings Configure the logging level, export the log file, and delete the log file.

Configuration Management

General Settings Import/export the configuration file, and initialize the configuration settings.

Printer Group Settings

Configure a link between the print drivers and MFPs that have AA-PRINT installed.

Advanced Settings Operating Mode Settings

Configure the Operating mode and Name Service settings.

*1 Not displayed on the imageRUNNER ADVANCE C2020/C2030 machines.

IMPORTANT • It is necessary to configure AA-PRINT from a Web browser on any computer that

can access the network where the MEAP device is located. • Before you configure AA-PRINT, you must prepare the target MEAP device and

network environment. See Chapter 2, “Preparing the MFP and Network Environment,” on p. 15.

• Before you configure AA-PRINT to work with the AMS, you must register a license for the AMS Kit in the target MEAP device. For more information on registering a license for the AMS, see the Access Management System Kit Administrator Guide.

• The configuration screen is password protected. A valid logon session is required to configure AA-PRINT.


7.2 Logging On to AA-PRINT Follow the procedure below to log on to AA-PRINT’s Configuration servlet. IMPORTANT

Make sure that ULM has been installed and started before proceeding.

1. Log on to the MFP’s Remote UI Portal page.

For instructions on logging on the MFP’s Remote UI Portal page, see “Logging On to the Remote UI,” on p. 15. If ULM has been installed, the ULM Login screen appears.

2. Enter the Administrator user’s name in the [User name] text box ➞ enter the password in the [Enter Password] text box ➞ click [Login]. The default user name is ‘Administrator’, and the default Password is ‘password’ (both are case-sensitive). If the default password was changed, you must enter the correct password to access the Remote UI Portal page. If you forget your password, contact your local authorized Canon dealer.

NOTE • The [Password] text box displays a solid black circle (●) for each character

entered. (Note that some browsers may display asterisks or some other symbol.) • If authentication succeeds, the Remote UI Portal page is displayed.


3. From the Remote UI Portal page, click the [Advanced Anywhere Print] tab.

The Advanced Anywhere Print Configuration servlet page is displayed.


7.3 Configuring the Application Settings Follow the procedure below to configure AA-PRINT’s basic application settings.

1. Log on to AA-PRINT’s Configuration servlet.

For instructions on logging on to AA-PRINT, see “Logging On to AA-PRINT,” on p. 68.

2. Click the [General Settings] tab ➞ click [Application Settings].


3. Configure the Basic Settings. If you are using AA-PRINT in an AMS environment, the [Enable the List View of Documents] setting is not displayed, as shown in the screen shot below. However, a description of the setting is provided.

Enable the List View of Select whether to list the print jobs. If you select [No], Documents: the Direct Print function is enabled. The default setting

is ‘Yes’. Enable Reprint of Printed Select the [Yes] radio button if you want the user to be Documents: able to reprint documents that have already been

printed. Selecting [Yes] also enables the [Printed Jobs] button on AA-PRINT’s printed jobs screen on the MFP. The default setting is ‘Yes’.

IMPORTANT

You cannot reprint documents that have been deleted or are expired.

Order List: Set the order in which print jobs are displayed in the list.

The order in which the print jobs are displayed is based on the creation date of print data. The default setting is ‘Newest Job First’.

User Name Display: Set whether to display the name of the user on the

MFP’s touch panel display. The default setting is ‘Yes’. Select All Print Jobs Set whether to select all print jobs by default by Default: when you log on to the MFP, or when you restart the

machine. The default setting is ‘No’. Button Name: Enter a name for AA-PRINT’s short cut key on the

MFP’s Main Menu screen to be displayed. Communication Timeout: Set the time when AA-PRINT operations timeout (after

10 to 70 seconds). The default setting is ‘10’ seconds.


4. Configure the Document Storage Settings ➞ click [Submit].

Advanced Box User: Specify the Administrator’s user name to access the

Advanced Box (case-sensitive). Advanced Box Password: Specify the Administrator’s password to access the

Advanced Box (case-sensitive). Storage Life: Specify the retention period for printed documents

(from 1 to 72 hours). Printed documents that exceed this period are automatically deleted from the Advanced Box.

Clear Interval: Specify how often to check for the retention period of

printed documents (every 1 to 24 hours). The Document Storage Settings are saved. NOTE

The changes to the settings are only effective after you restart the MEAP device. For instructions on restarting the MEAP device, see the appropriate e-Manual that came with your machine.


5. If you want to check the SMB connection based on the configured Advanced Box User and Password, click [Check] under <Check Connection>.

A result message appears at the top of the Application Settings screen.


6. If you want to close the MEAP device’s LPR and RAW ports, click [Change] under <Change RAW/LPR Configuration Settings>. A result message appears at the top of the Application Settings screen, and the MFP’s LPR and RAW ports are closed. NOTE

To set one of the LPR or RAW ports to ‘On’, see Chapter 2, “Preparing the MFP and Network Environment,” on p. 15.

7. Restart the MEAP device.

NOTE



7.4 Configuring the Document Name Settings Follow the procedure below to configure the way document names are to be displayed and truncated in the AA-PRINT’s print job list.



2. Click the [General Settings] tab ➞ click [Document Name Settings].


3. Select the [Yes] radio button for <Exclude the specified text> if you want to delete fixed text strings that are appended to the beginning of saved document names.

4. Select the [Case-Sensitive] check box if you want AA-PRINT to delete only the case-sensitive text strings specified in the list.

5. Enter up to 10 text strings that you want AA-PRINT to remove from the beginning of document names. You can enter a maximum of 64 uppercase characters or a maximum of 128 lowercase characters. The first four text strings in the list are entered by default.

6. Click [Submit]. The Document Name Settings are set.


7.5 Configuring the Log Settings Follow the procedure below to configure the application’s Log settings, export and delete log files.



2. Click the [Log Management] tab ➞ click [Log Settings].


3. From the Log Level drop-down list, select the appropriate severity level ➞ click [Submit].

The default level is ‘INFO’. NOTE • All log entries that are at the set level or more severe than the set level, are output

to a log file. • The changes to the settings are only effective after you restart the MEAP device.



4. If you want to export a log file, select the desired log file from the File drop-down list ➞ click [Export].

NOTE

Up to 10 log files are generated.

5. If you want to delete all the log files, click [Delete] under <Delete Log Files>.

6. Restart the MEAP device. NOTE



7.6 Viewing the Print/Delete Log Follow the procedure below to view the Print/Delete log. IMPORTANT

For jobs to appear in the Print/Delete log, a print operation must be performed, and you must make sure that your AA-PRINT user name matches the user name entered to log on to the PC from which the job was printed.



2. Click the [Log Management] tab ➞ click [Print/Delete Log].


3. Click a date link, which contains the log file of when the print/delete operations were performed.

The log files are saved as text files. IMPORTANT

A log file is only generated when an operation is performed.


7.7 Managing the Configuration File This section describes how to import, export, and initialize the AA-PRINT configuration file.



2. Click the [Configuration Management] tab ➞ click [General Settings].


3. To import a saved configuration file, click [Browse] next to the [Path] text box ➞ navigate to the drive or directory containing the xml file ➞ select and open the xml file ➞ click [Import].

NOTE



4. If you want to export the current configuration file and save it, click [Export].

5. Follow the instructions on the screen to specify the location to save the file. The file is downloaded, and the configuration file can be imported into another machine.


6. If you want to initialize the configuration settings to their default settings, click [Initialize].




7.8 Managing the Printer Group Settings This section describes how to change the printer group name, import, export, and distribute printer group files, which contain links to the settings for printers and drivers.



2. Click the [Configuration Management] tab ➞ click [Printer Group Settings].


3. If necessary, you can enter a new printer name ➞ click [Submit].

The product name is saved. IMPORTANT • If you change the product name, you must also change the queue name setting of

the printer driver’s port monitor and printer group files accordingly. • The changes to the settings are only effective after you restart the MEAP device.



4. Select the check box next to the desired printer’s IP address to designate it to receive the imported printer group file ➞ click [Deliver]. The IP addresses of the Name Services set in the [Advanced Settings] tab automatically appear in the Printer Group File Delivery table. IMPORTANT

You must select a different device to receive the imported printer group file from the current MFP device.

The printer group file is delivered to the specified Name Service, and the delivery status is shown in the <Latest Status> column in the Printer Group File Delivery table.


5. To import a saved printer group file, click [Browse] next to the [Path] text box ➞ navigate to the drive or directory containing the txt file ➞ select and open the txt file ➞ click [Import].

NOTE



6. If you want to export the current printer group file and save it, click [Export].

7. Follow the instructions on the screen to specify the location to save the file. The file is downloaded, and the printer group file can be imported into another machine.




7.9 Configuring the Advanced Settings This section describes how to configure the Operating modes of AA-PRINT. There are three Operating modes: Local Print: AA-PRINT operates as a local print application only. Only

users who log on to the local MEAP device can retrieve their printed documents via AA-PRINT.

Name Service: AA-PRINT operates as a service that manages the storage

location of printed documents. If multiple Name Services are configured, AA-PRINT also operates as a Name Service Client.

Name Service Client: AA-PRINT operates as a client service that can retrieve print

data from the machine designated as the Name Service. Name Service Client machines can print jobs that have been stored in the Name Service machine.

IMPORTANT

The main MFP must be designated as the Name Service, and all piggyback machines must be set as Name Service Clients.




2. Click the [Advanced Settings] tab ➞ click [Operating Mode Settings].


3. Select [Local Print], [Name Service], or [Name Service Client] as the Operating mode for the machine on which AA-PRINT will operate.

IMPORTANT

If you select [Name Service] as the Operating mode, the MFP you are using to configure AA-PRINT is automatically set as ‘Name Service1’, and cannot be changed.

4. If you selected [Name Service] or [Name Service Client] as the Operating mode,

you may have to specify or change the Name Port Number and Job Port Number. Name Port Number: If you selected [Name Service] as the Operating mode, the

Name Port Number is the port to which the Name Service MFP listens. If you selected [Name Service Client] as the Operating mode, AA-PRINT connects to the specified port when sending and retrieving storage location information, deletion notifications, and printer group files. The default Name Port Number is ‘52000’.

Job Port Number: Set the port to which the MFP that holds print data listens.

AA-PRINT connects to the specified port to retrieve a list, send a print instruction, and delete a print job. The default Job Port Number is ‘53000’.


5. If necessary, enter the IP addresses or host names of piggyback machines that will pull print information from the machine designated as ‘Name Service1’ in the [Name Service2] to [Name Service10] text boxes ➞ click [Submit].

The Operating Mode Settings are saved. IMPORTANT

If you selected [Name Service] as the Operating mode, the MFP you are using to configure AA-PRINT is automatically set as ‘Name Service1’, and cannot be changed.

6. Restart the MEAP device.

NOTE



Chapter 8 Troubleshooting This chapter explains the various issues that may arise when installing, configuring, and using AA-PRINT, along with their possible causes and remedies.

Problem [AA-PRINT] is grayed out on the MFP’s Main Menu screen.

Cause The use of AA-PRINT has been restricted by the Administrator, and your user role does not have the correct permissions to access AA-PRINT.

Remedy Contact the System Administrator to make sure your user role permissions are correct.

Problem A document you sent from your PC is not displayed in the Document List.

Cause Possible causes include: 1. You may be trying to store large print data, or another user’s print data has

priority. 2. Registering the print data destination or retrieving the document list failed. 3. The print driver you are using does not match the one for the MFP on which

you authenticated against.

Remedy 1. After a while, log on to the MFP and check the document list screen. 2. Try to send the print data again and check the document list screen. Contact

the System Administrator if your document does not appear. 3. Make sure that the printer driver matches the model of the MFP, and try to

store the print data again. Contact the System Administrator if your document does not appear.


Chapter 9 List of Error Messages This chapter explains the various issues that may arise when installing, configuring, and using AA-PRINT, and the various messages that may appear on the Configuration servlet and MFP device screens, along with their possible causes and remedies.

9.1 Configuration Servlet Error Messages This section explains the various messages that may appear on the AA-PRINT Configuration servlet screens, along with their possible causes and remedies. For a list of the error messages that may appear, along with their causes and remedies when installing AA-PRINT using the MEAP SMS, see the MEAP e-Manual that came with your machine.

9.1.1 Error Messages after Clicking the Submit Button This section explains the error messages that may appear on the Configuration servlet after you click [Submit], along with possible causes and remedies.

Message Cause Remedy

The value entered exceeds the length limit.

The length of the text string exceeds the maximum character limit.

Make sure the number of characters entered is within the indicated limit.

The value cannot be empty. You did not enter a required item on the screen.

Enter a value for the required item indicated on the screen.

The value entered contains one or more invalid characters.

You entered an invalid character.

Make sure that you enter only valid characters.

The value entered is not permitted. You entered invalid characters. Make sure that you enter

only valid characters.

The value entered is invalid. You entered an invalid value. Make sure that you enter only valid values.

The value entered must be a numeric value.

You entered an invalid value in a numeric only field.

Make sure to only enter numeric values in the indicated field.

The value entered is out of range.

A value outside of the range has been specified.

Make sure to enter the value within the indicated range on the screen.


9.1.2 Error Messages while Importing a File This section explains the error messages that may appear on the Configuration servlet while importing a configuration and printer group file, along with possible causes and remedies.


The file is not found. The selected file to import is not in the proper format. Select a valid file to import.

The file size exceeds the limit. The file size exceeds the size limit for importing.

Imported files cannot exceed 100 KB. Make sure to import files of 100 KB or less.

The file is in an invalid XML format.

The file you are trying to import is invalid.

Check to make sure you are importing a valid XML file.

Failed to read/write file. The file is damaged, or has been configured incorrectly, or has been deleted.

Notify the System Administrator of the error.

Failed to encrypt/decrypt data. The file you are trying to import may have been encrypted using an unsupported method.

Make sure you are using a supported encryption method.

Other Client is operation. Try later.

AA-PRINT is processing a request from another client (browser).

Try importing the file again later.

Invalid file. The file type or file information is incorrect.

Make sure you select the correct file for importing, and that the information is valid.

Invalid characters. There are invalid characters in the file.

Make sure that the file contains valid characters.

Invalid string length. The imported file contains fields with an invalid amount of characters.

Make sure that all string lengths in the file are within the set limit.

Invalid number of items. The imported file contains an invalid number of items.

Make sure that the file contains a valid number of items.

Repeated product name. A Printer Group file with the same product name is already registered.

Make sure the product name is unique in the file.


9.1.3 Error Messages When Checking the SMB Connection This section explains the error messages that may occur when you click [Check] for the SMB connection against the logged in Advanced Box user, along with possible causes and remedies.


Failed to connect. Failed to check the connection to the Advanced box.

Confirm the Advanced Box Settings.

Failed to connect to Advanced Box E_1020

An MFP setting or Administrator setting is not correct.

Make sure that the Administrator’s Advanced Box settings are correct.


The MFP’s Advanced Box Settings are not set correctly.

Set the Advanced Box Settings as outlined in “Configuring the Advanced Box Settings,” on p. 26.


• NTLMv2 in SMB Server Settings is set to ‘Off’.

• The Advanced Box User on the MFP or set in the Configuration servlet is not specified correctly.

• Set NTLMv2 under Use SMB Authentication in SMB Server Settings to ‘On’. See “Configuring the SMB Server Settings,” on p. 23.

• Make sure that the Advanced Box User is configured correctly. See “Creating an Advanced Box User,” on p. 29.


The MFP’s SMB Server Settings are not set correctly.

Set the SMB Server Settings as outlined in “Configuring the SMB Server Settings,” on p. 23.

9.1.4 Error Messages When Changing the RAW/LPR

Configuration Settings This section explains the error messages that may occur after you click [Change] for the RAW/LPR Configuration Settings, along with possible causes and remedies.

Message Cause Remedy Failed to close print port [Raw+LPR]. The user who is logged on to the

Configuration servlet is not an Administrator.

Log on to the Configuration servlet as the Administrator, and try again.

Failed to close print port [Raw]. Failed to close print port [LPR].


9.1.5 Error Messages When Distributing the Printer Group File This section explains the error messages that may occur when trying to distribute the printer group file, along with possible causes and remedies. A list of error codes that may appear in the <Latest Status> column is also provided, along with possible causes and remedies.


NG (E_2101) Failed to connect with name service. A communication error

occurred. Check whether normal communication is possible with the specified name service.

NG (E_2102) Failed to communicate with name service.

NG (E_2103) An invalid distribution request parameter was made.

NG (E_2199) An invalid request command was made.

NG (E_4100) Invalid group file. A printer group file format error occurred.

Check whether the printer group file stored in the specified name service MFP has been imported in the proper format.

NG (E_4101) An invalid character has been entered in the printer group file.

NG (E_4102) The length of the printer group file format string exceeds the limit.

NG (E_4103) The number of items is insufficient.

NG (E_4104) A printer group file with the same product name is already registered.


9.2 MFP Device Error Messages This section explains the various messages that may appear on the MFP device when using AA-PRINT, along with their possible causes and remedies.


Failed to start the application. AA-PRINT’s configuration settings may be set incorrectly.

You must configure the AA-PRINT application correctly. See Chapter 7, “Configuring AA-PRINT,” on p. 67.

No authority to use printing.

A printing usage restriction has been set for your user role, and the document list screen does not appear.

Contact the System Administrator to check whether the printing permission is set correctly for your user role.

Guest user cannot be used. The Guest user role in the AMS is restricted.

Contact the System Administrator to give the Guest user role permission to access the MFP.

Failed to communicate. Please contact Admin (E_XXXX).

The retrieval of the document list failed due to a network problem.

Notify the System Administrator of the error and the error code displayed on the screen.

Error occurred. Please contact Admin (E_XXXX).

An error occurred on the MFP device while it was storing data, and the document list could not be retrieved.

Notify the System Administrator of the error and the error code displayed on the screen.



Deleted print job selected. Please reprint from your PC (E_XXXX).

You selected to print a document that has been deleted.

Send the print data to the MFP again. If the document does not appear in the document list, notify the System Administrator of the error and the error code displayed on the screen.

Please reprint from your PC (E_XXXX).

The selected document cannot be printed.

• Wait a few minutes, press [Retrieve printed data], select the document, and try printing again.

• Delete the document from the document list, and send the print job to the MFP again.

• Notify the System Administrator of the error and the error code displayed on the screen.

Printer is busy. Please wait (E_XXXX).

The MFP on which print data is stored is busy.

Wait a few minutes, and then press [Start Print]. If the document does not appear in the document list, notify the System Administrator of the error and the error code displayed on the screen.