adrian kawun november 16, 2015 development services ... · slide 30 2016 annual service plan 2017...
TRANSCRIPT
Pre
sen
tatio
n t
o the
City o
f M
ark
ham
De
ve
lop
me
nt
Se
rvic
es C
om
mitte
e
Novem
ber
16, 2015
Adria
n K
aw
un
Y
RT
/Viv
a F
ive-Y
ear
Str
ate
gic
Pla
n
2016 A
nn
ual S
erv
ice P
lan
Ma
rkha
m D
eve
lopm
en
t S
erv
ice
s C
om
mitte
e,
Nove
mb
er
16
, 2
01
5
Ove
rvie
w
Slid
e 2
1.
Sys
tem
Overv
iew
Y
RT
/Viv
a S
erv
ices
G
TH
A S
erv
ice A
rea C
om
pari
so
n
B
usin
ess M
od
el
S
yste
m P
erf
orm
an
ce
2.
2015 A
cco
mp
lish
men
ts
3.
Tra
nsit
Pla
nn
ing
2
01
6-2
020 T
ran
sit
Str
ate
gy
2016 A
nn
ual
Serv
ice P
lan
4.
Next
Ste
ps
Ma
rkha
m D
eve
lopm
en
t S
erv
ice
s C
om
mitte
e,
Nove
mb
er
16
, 2
01
5
YR
T/V
iva
Se
rvic
es
Slid
e 3
Ma
rkha
m D
eve
lopm
en
t S
erv
ice
s C
om
mitte
e,
Nove
mb
er
16
, 2
01
5
Slid
e 4
Larg
e g
eo
gra
ph
ical
are
a a
nd
un
iqu
e c
om
mu
nit
ies c
hallen
ge t
ran
sit
delivery
GT
HA
Tra
nsit S
erv
ice
Are
a
Ma
rkha
m D
eve
lopm
en
t S
erv
ice
s C
om
mitte
e,
Nove
mb
er
16
, 2
01
5
YR
T/V
iva
Bu
sin
ess M
od
el
Slid
e 5
Co
ntr
act
Str
ate
gy
E
ndo
rsed b
y C
ouncil
in O
cto
ber
2008
M
ain
tain
four
div
isio
ns
P
rivate
contr
acto
rs d
eliv
er
serv
ice
Bu
s G
ara
ge S
trate
gy
E
ndo
rsed b
y C
ouncil
in J
anuary
2006
R
egio
n-o
wned f
acili
ties
C
om
petitive p
rocu
rem
ent
pro
cess
Op
era
tin
g a
nd
main
ten
an
ce c
on
tracts
in
pla
ce b
eyo
nd
Co
un
cil t
erm
Ma
rkha
m D
eve
lopm
en
t S
erv
ice
s C
om
mitte
e,
Nove
mb
er
16
, 2
01
5
Fa
cili
ties S
tra
tegy
Slid
e 6
No
rth
Div
isio
n-R
eg
ion
ow
ned
S
ou
thw
es
t D
ivis
ion
-Re
gio
n o
wn
ed
So
uth
ea
st
Div
isio
n-L
eas
ed
V
iva
Div
isio
n-R
eg
ion
ow
ned
Ma
rkha
m D
eve
lopm
en
t S
erv
ice
s C
om
mitte
e,
Nove
mb
er
16
, 2
01
5
YR
T/V
iva R
evenue R
iders
hip
Slid
e 7
Sin
ce a
malg
am
ati
on
rid
ers
hip
has g
row
n f
rom
7 m
illio
n t
o 2
2.7
millio
n
Ma
rkha
m D
eve
lopm
en
t S
erv
ice
s C
om
mitte
e,
Nove
mb
er
16
, 2
01
5
Slid
e 8
Mob
ility
Plu
s R
ide
rsh
ip
New
tech
no
log
ies e
nab
le m
ore
passen
ger
trip
s w
ith
in b
ud
get
Ma
rkha
m D
eve
lopm
en
t S
erv
ice
s C
om
mitte
e,
Nove
mb
er
16
, 2
01
5
On-T
ime P
erf
orm
ance
Slid
e 9
Co
nti
nu
ed
im
pro
vem
en
t, r
elia
bilit
y a
nd
qu
ality
serv
ice i
s Y
RT
/Viv
a’s
fo
cu
s
Ma
rkha
m D
eve
lopm
en
t S
erv
ice
s C
om
mitte
e,
Nove
mb
er
16
, 2
01
5
Ne
t C
ost P
er
Passe
ng
er
(Fe
bru
ary
20
10
ru
sh
ho
ur)
$2
2,8
20
p
er
da
y t
o o
pe
rate
th
e 2
2 l
ow
es
t p
erf
orm
ing
ro
ute
s
3x
Ave
rag
e F
are
4
x A
ve
rag
e F
are
$1
0,3
74
/day
$1
2,4
47
.25/d
ay
Slid
e 1
0
Ma
rkha
m D
eve
lopm
en
t S
erv
ice
s C
om
mitte
e,
Nove
mb
er
16
, 2
01
5
Ne
t C
ost P
er
Passe
ng
er
(Fe
bru
ary
20
15
ru
sh
ho
ur)
$7
,61
8/d
ay
$6
,00
2/d
ay
Red
uced
nu
mb
er
of
rou
tes t
o 1
6 a
t an
op
era
tin
g c
ost
of
$13,6
20/d
ay
3x
Ave
rag
e F
are
4
x A
ve
rag
e F
are
Slid
e 1
1
Ma
rkha
m D
eve
lopm
en
t S
erv
ice
s C
om
mitte
e,
Nove
mb
er
16
, 2
01
5
$6
4,2
06
/day
$2
2,7
14
/day
Ne
t C
ost P
er
Passe
ng
er
(Fe
bru
ary
20
10
no
n-r
ush
ho
ur)
$8
6,9
20
pe
r d
ay t
o o
pe
rate
th
e 5
1 l
ow
es
t p
erf
orm
ing
ro
ute
s
3x
Ave
rag
e F
are
4
x A
ve
rag
e F
are
Slid
e 1
2
Ma
rkha
m D
eve
lopm
en
t S
erv
ice
s C
om
mitte
e,
Nove
mb
er
16
, 2
01
5
$1
8,3
53
/day
$7
,49
3/d
ay
Ne
t C
ost P
er
Passe
ng
er
(Fe
bru
ary
20
15
no
n-r
ush
ho
ur)
Red
uced
nu
mb
er
of
rou
tes t
o 3
3 a
t a c
ost
of
$25,8
46 p
er
day
3x
Ave
rag
e F
are
4
x A
ve
rag
e F
are
Slid
e 1
3
Ma
rkha
m D
eve
lopm
en
t S
erv
ice
s C
om
mitte
e,
Nove
mb
er
16
, 2
01
5
* 2014 C
UT
A D
ata
– O
nta
rio
Urb
an
Tra
nsit
Fact
Bo
ok
Tran
sit
A
gen
cy
Re
ven
ue
R
ider
ship
R
even
ue
to C
ost
R
atio
(%
) Se
rvic
e A
rea
Po
pu
lati
on
Se
rvic
e A
rea
(sq
uar
e km
) To
tal
Veh
icle
s
Toro
nto
Tra
nsi
t C
om
mis
sio
n (
TTC
)
53
4.8
mill
ion
7
3
2.8
mill
ion
6
32
2
,87
3
Ham
ilto
n S
tree
t R
ailw
ay
22
.3 m
illio
n
47
0
.5 m
illio
n
23
5
22
1
Mis
siss
auga
Tra
nsi
t (M
iWay
)
36
.6 m
illio
n
49
0
.8 m
illio
n
17
9
46
3
Bra
mp
ton
Tra
nsi
t
20
.4 m
illio
n
46
0
.6 m
illio
n
26
7
35
9
Bu
rlin
gto
n T
ran
sit
2
.1 m
illio
n
46
0
.2 m
illio
n
98
5
4
York
Reg
ion
Tra
nsi
t (Y
RT/
Viv
a)
22
.4 m
illio
n
40
1
.0 m
illio
n
1,7
76
5
20
Du
rham
Reg
ion
Tra
nsi
t
10
.8 m
illio
n
35
0
.6 m
illio
n
40
6
19
5
Oak
ville
Tra
nsi
t
3.0
mill
ion
3
4
0.2
mill
ion
1
04
8
9
Tra
nsit A
gen
cy C
om
pa
riso
n
Slid
e 1
4
Ma
rkha
m D
eve
lopm
en
t S
erv
ice
s C
om
mitte
e,
Nove
mb
er
16
, 2
01
5
Slid
e 1
5
2015 A
cco
mp
lish
men
ts
Ma
rkha
m D
eve
lopm
en
t S
erv
ice
s C
om
mitte
e,
Nove
mb
er
16
, 2
01
5
201
5 A
cco
mp
lish
men
ts
Slid
e 1
6
C
usto
mer
Rela
tionship
Manag
em
ent
Syste
m (
CR
M)
Tow
n C
entr
e B
oule
vard
rapid
way o
penin
g
D
avis
Drive r
apid
way o
penin
g (
Viv
a y
ello
w)
O
pe
nin
g o
f th
e V
iva
Op
era
tio
ns,
Ma
inte
na
nce
an
d S
tora
ge
Facili
ty
V
iva tra
nsitio
n t
o T
ok T
ransit
M
TO
Com
munity T
ranspo
rtation P
ilot G
rant
Ma
rkha
m D
eve
lopm
en
t S
erv
ice
s C
om
mitte
e,
Nove
mb
er
16
, 2
01
5
201
5 A
cco
mp
lish
men
ts
Slid
e 1
7
P
an A
m a
nd P
ara
pan A
m G
am
es
C
all
One C
all
Centr
e
Talk
2yrt
.ca
W
i-F
i at
Ric
hm
ond
Hill
Centr
e T
erm
inal
A
dvert
isin
g P
olic
y
B
us A
dvert
isin
g c
ontr
act
aw
ard
P
ara
-tra
nsit P
RE
ST
O p
ilot
C
usto
mer
Satisfa
ction S
urv
eys
Cu
sto
mer
focu
sed
an
d f
inan
cia
l su
sta
inab
ilit
y
Ma
rkha
m D
eve
lopm
en
t S
erv
ice
s C
om
mitte
e,
Nove
mb
er
16
, 2
01
5
Slid
e 1
8
20
05
2
01
3
20
15
2
01
4
Viv
a 1
0 Y
ear A
nniv
ers
ary
Ma
rkha
m D
eve
lopm
en
t S
erv
ice
s C
om
mitte
e,
Nove
mb
er
16
, 2
01
5
Slid
e 1
9
Cri
me
Sto
pp
ers
of
Yo
rk R
eg
ion
Com
mu
nity P
art
ne
rship
201
5 A
wa
rds
Can
ad
ian
Urb
an
Tra
nsit
As
so
cia
tio
n
Inn
ova
tio
n A
wa
rd f
or
Fam
ily o
f S
erv
ices
Inn
ovati
ve a
nd
go
od
co
mm
un
ity p
art
ners
Ma
rkha
m D
eve
lopm
en
t S
erv
ice
s C
om
mitte
e,
Nove
mb
er
16
, 2
01
5
201
5 A
wa
rds
Slid
e 2
0
Can
ad
ian
Urb
an
Tra
nsit
As
so
cia
tio
n I
nn
ova
tio
n A
wa
rd
Yo
rk R
egio
n M
an
Inte
rnati
on
al A
ss
ocia
tio
n o
f
Bu
sin
es
s C
om
mu
nic
ato
rs
#T
he
New
Me
Tim
e
Inte
rnati
on
al A
ss
ocia
tio
n o
f
Bu
sin
es
s C
om
mu
nic
ato
rs
Yo
rk R
egio
n M
an
Reco
gn
ised
by i
nd
ustr
y p
rofe
ssio
nals
Ma
rkha
m D
eve
lopm
en
t S
erv
ice
s C
om
mitte
e,
Nove
mb
er
16
, 2
01
5
Slid
e 2
1
Tra
nsit P
lan
nin
g
Ma
rkha
m D
eve
lopm
en
t S
erv
ice
s C
om
mitte
e,
Nove
mb
er
16
, 2
01
5
Se
rvic
e P
lan
nin
g P
roce
ss
Slid
e 2
2
Ma
rkha
m D
eve
lopm
en
t S
erv
ice
s C
om
mitte
e,
Nove
mb
er
16
, 2
01
5
Slid
e 2
3
P
ublic
Info
rmation C
entr
es
S
takeh
old
er
meetings
C
ouncill
or
mem
os
N
ew
sp
aper
advert
isin
g
O
n-b
us info
rmation a
nd s
urv
eys
B
us s
top info
rmation
Y
rt.c
a a
nd s
ocia
l m
edia
N
ew
sle
tters
C
om
munity e
vents
Co
mm
unic
ation
s
Cu
sto
mers
access t
ran
sit
in
form
ati
on
th
rou
gh
vari
ou
s c
om
mu
nic
ati
on
ch
an
nels
Ma
rkha
m D
eve
lopm
en
t S
erv
ice
s C
om
mitte
e,
Nove
mb
er
16
, 2
01
5
Slid
e 2
4
Ma
rkha
m D
eve
lopm
en
t S
erv
ice
s C
om
mitte
e,
Nove
mb
er
16
, 2
01
5
Slid
e 2
5
2016–2
02
0 T
ransit S
tra
tegy O
bje
ctive
s
Str
ate
gic
Pla
n f
ocu
ses o
n s
even
key o
bje
cti
ves
Ma
rkha
m D
eve
lopm
en
t S
erv
ice
s C
om
mitte
e,
Nove
mb
er
16
, 2
01
5
Slid
e 2
6
YR
T/V
iva i
nit
iati
ves s
up
po
rt G
TA
rap
id t
ran
sit
in
teg
rati
on
Tra
nsit S
tra
tegy In
itia
tive
s
Ma
rkha
m D
eve
lopm
en
t S
erv
ice
s C
om
mitte
e,
Nove
mb
er
16
, 2
01
5
Slid
e 2
7
Low
De
man
d T
ransit S
tra
tegy (
Dia
l-a-R
ide)
Mu
nic
ipa
lity
D
ate
s
Ge
org
ina
M
TO
Pil
ot
20
16
-20
17
Ea
st
Gw
illi
mb
ury
M
TO
Pil
ot
20
16
-20
17
Ne
wm
ark
et
20
16
Au
rora
2
01
5
Kin
g
20
16
Wh
itc
hu
rch
-
Sto
uff
vil
le
20
16
Ric
hm
on
d H
ill
Ex
isti
ng
Dia
l-a
-Rid
e
Va
ug
ha
n
Ex
isti
ng
Dia
l-a
-Rid
e
Ma
rkh
am
E
xis
tin
g D
ial-
a-R
ide
Ma
rkha
m D
eve
lopm
en
t S
erv
ice
s C
om
mitte
e,
Nove
mb
er
16
, 2
01
5
Slid
e 2
8
Ma
rkha
m D
eve
lopm
en
t S
erv
ice
s C
om
mitte
e,
Nove
mb
er
16
, 2
01
5
Slid
e 2
9
201
6 A
nnu
al P
lan H
ighlig
hts
S
erv
ice r
elia
bili
ty a
nd q
ualit
y o
f serv
ice
N
ew
se
rvic
es im
ple
menta
tion
R
estr
uctu
re e
xis
ting r
oute
s
C
onstr
uction m
itig
ation
Tw
en
ty-f
ive s
erv
ice i
nit
iati
ves p
lan
ned
Ma
rkha
m D
eve
lopm
en
t S
erv
ice
s C
om
mitte
e,
Nove
mb
er
16
, 2
01
5
Slid
e 3
0
2016 A
nnual S
erv
ice P
lan
2017 A
nnual S
erv
ice P
lan
F
acili
ty M
anagem
ent
Str
ate
gy im
ple
menta
tion
M
TO
Rura
l S
trate
gy p
ilot
pro
gra
m
R
apid
wa
y o
penin
g (
Hig
hw
ay 7
, B
ow
es R
d. to
Ja
ne
St.
)
M
obile
paym
ent
syste
m
V
iva W
i-F
i pilo
t
V
aria
ble
messagin
g s
igns
S
outh
east
gara
ge land p
urc
hase
A
ltern
ative F
uel S
trate
gy
P
RE
ST
O p
ara
-tra
nsit s
olu
tion (
pendin
g M
etr
olin
x a
ccepta
nce)
201
6 P
roje
cts
Ma
rkha
m D
eve
lopm
en
t S
erv
ice
s C
om
mitte
e,
Nove
mb
er
16
, 2
01
5
Slid
e 3
1
Mark
ha
m S
erv
ice
In
itia
tive
s (
exis
tin
g s
erv
ice
)
Ma
rkha
m D
eve
lopm
en
t S
erv
ice
s C
om
mitte
e,
Nove
mb
er
16
, 2
01
5
Slid
e 3
2
Mark
ha
m S
erv
ice
In
itia
tive
s (
pro
po
se
d s
erv
ice
)
Ma
rkha
m D
eve
lopm
en
t S
erv
ice
s C
om
mitte
e,
Nove
mb
er
16
, 2
01
5
Slid
e 3
3
Mark
ha
m S
erv
ice
In
itia
tive
s (
exis
tin
g s
erv
ice
)
Ma
rkha
m D
eve
lopm
en
t S
erv
ice
s C
om
mitte
e,
Nove
mb
er
16
, 2
01
5
Slid
e 3
4
Mark
ha
m S
erv
ice
In
itia
tive
s (
pro
po
se
d s
erv
ice
)
Ma
rkha
m D
eve
lopm
en
t S
erv
ice
s C
om
mitte
e,
Nove
mb
er
16
, 2
01
5
Slid
e 3
5
Mark
ha
m S
erv
ice
In
itia
tive
s (
dis
co
ntin
ue
se
rvic
e)
Ma
rkha
m D
eve
lopm
en
t S
erv
ice
s C
om
mitte
e,
Nove
mb
er
16
, 2
01
5
F
undin
g f
or
new
tra
nsit s
erv
ice initia
tive t
o b
e r
evie
wed
as p
art
of
2016 b
udget
appro
val pro
cess
P
resent th
e a
ppro
ved S
tra
tegy a
nd P
lan to local C
ouncils
Im
ple
ment
2016 s
erv
ice c
hanges in J
anuary
, A
pril, J
une, and S
epte
mber
C
om
munic
ate
2016 s
erv
ice c
hanges t
o c
usto
mers
and r
esid
ents
B
egin
the 2
017 A
nnual S
erv
ice P
lan p
rocess
Im
ple
ment
the F
ive-Y
ear
Tra
nsit S
trate
gy
Ne
xt S
teps
Slid
e 3
6
Ma
rkha
m D
eve
lopm
en
t S
erv
ice
s C
om
mitte
e,
Nove
mb
er
16
, 2
01
5
Slid
e 3
7