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ADP Human Capital Solution

The Cooperative Purchasing Network Solicitation Number 15-19

Presented By

Ty Arlint

208.288.5634

[email protected]

2

Table of Contents Executive Summary ...................................................................................................................................... 3 Section I. Tab 1 – Entire Vendor Contract and Signature Form ................................................................ 11 Section II. Tab 2 – Questionnaire .............................................................................................................. 12 Section III. Tab 3 – Company Profile ......................................................................................................... 13 Section IV. Tab 4 – Product / Services ...................................................................................................... 25 Section V. Tab 5 – References ................................................................................................................ 111 Section VI. Tab 6 – Pricing....................................................................................................................... 114 Section VII. Tab 7 – Value Add ................................................................................................................ 115 Section VIII. Tab 8 – Required Documents .............................................................................................. 122

Table of Exhibits Exhibit 1 ..................................................................................................................... Population by worksite Exhibit 2 .......................................................................................................................................... Resumes Exhibit 3 .............................................................................................. Business qualification forms by state Exhibit 4 ..................................................................................................................... Sample pay statement Exhibit 5 .............................................................................................................................. Standard reports Exhibit 6 ................................................................................. Hosting services DR plan executive summary Exhibit 7 .................................................................................................................................................. MSA Exhibit 8 ................................................................................................................... Map of global presence Exhibit 9 ..................................................................................................................................... Case studies Exhibit 10.............................................................................................................................................. Pricing

Work Country USA

Count of Empl IDWork State Location Info TotalAL Alabama-Home Office 27

Birmingham-10 Inverness 17AL Total 44AR Arkansas-Home Office 12AR Total 12AZ Arizona-Home Office 159

Chandler-7474 W. Chandler 294Tuscon-5255 E. Williams Cir 8

AZ Total 461CA Buena Park-7000 East Village 266

Buena Park-7001 East Village 22California-Home Office 732Camarillo-5153 Camino Ruiz 67Culver City - 600 Corporate Pt 96Fresno-5717 Northwest 7Irvine-16800 Aston Street 56La Palma-5355 Orangethorpe Ave 431Long Beach - 4500 E. Pacific 55Milpitas-820 N McCarthy Blvd 125Novato-505 San Marin Dr 3Pasadena - Recruiting Location 11Pasadena-55 South Lake Drive 1Pleasanton-4125 Hopyard Road 350Rancho-9445 Fairway View Plac 123Sacramento-3700 Business Dr 3Sacramento-9310 Tech Center 92San Diego-1450 Frazee Road 107San Dimas - 620 W. Covina Blvd 90San Dimas-400 Covina Blvd 890South San Fran - 601 Gateway 44Woodland Hills-6300 Canoga Ave 98

CA Total 3669CO Aurora-12250 E. Iliff Ave. 208

Colorado-Home Office 137Fort Collins-301 Remington 126Ft. Collins - 330 S. College 53

CO Total 524CT Connecticut-Home Office 100

Milford-1 ADP Plaza 179Stamford-1266 East Main St 22Windsor-100 Corporate Dr. 93

CT Total 394DC Washington D.C.-Home Office 5

DC Total 5DE Delaware-Home Office 14

Wilmington-800 Delaware Ave. 16DE Total 30FL Florida-Home Office 513

Fort Lauderdale-800 W. Cypress 67Ft Myers-12600 Corp Lakes Dr 12Jacksonville-10407 Centurion 247Maitland-2301 Maitland Center 22Miami-10200 Sunset Drive 400Miramar-3350 SW 148th Ave 105Orlando-5728 Major Blvd. 65Pensacola-2114 Airport Blvd. 23Sarasota- 6710 Prof Parkway W 10Tampa-4900 Lemon St. 133W. Palm Beach-701 Northpoint 56

FL Total 1653GA Alpharetta - 11700 Great Oaks 25

Alpharetta-2575 Westside Pkwy 244Alpharetta-5800 Windward Pkwy 1685Alpharetta-5880 Windward Pkway 73Atlanta-5680 New Northside 319Atlanta-75 Fifth Street W 2Augusta-One ADP Drive 1020Georgia-Home Office 719

GA Total 4087HI Hawaii-Home Office 7

Honolulu-711 Kapiolani Blvd 15HI Total 22IA Iowa-Home Office 72

W. Des Moines-4900 University 271IA Total 343ID Boise-910 Main Street 3

Idaho-Home Office 35ID Total 38IL Chicago-209 W. Jackson Bl. 145

Downers Grove-1431 Opus Pl. 33Elk Grove-100 Northwest Bl 798Illinois-Home Office 346

IL Total 1322IN Ft Wayne-7030 Pointe Inverness 7

Indiana-Home Office 119Indianapolis-3665 Priority Wy 116Mishawaka-221 Red Coach Dr 5

IN Total 247KS Kansas-Home Office 41

Lenexa-16011 College Blvd 72

KS Total 113KY Florence-7300 Turfway Road 104

Kentucky-Home Office 192Lexington-2333 Alumni Park 2Louisville-11405 Bluegrass Pky 603Louisville-3900 Collins Lane 78Louisville-4801 Olympia Park 15

KY Total 994LA Baton Rouge-9100 Bluebonnet 10

Louisiana-Home Office 13Metaire-3838 N Causeway Bl 28

LA Total 51MA Marlborough-123 Felton St 149

Massachusetts-Home Office 161Natick-2 Vision Drive 169Springfield - 1350 Main Street 1

MA Total 480MD Baltimore-8094 Sandpiper Cir. 49

Chesapeake-11411 Red Run Bl 258Maryland-Home Office 142Rockville-401 N Washington St 77Rockville-401 N. Washington St 45

MD Total 571ME Maine-Home Office 9

Portland-500 Southborough Dr. 15ME Total 24MI Ann Arbor - 217 Jackson Plaza 3

Ann Arbor-175 Jackson Plaza 200Dearborn-5850 Mercury Drive 117Grand Rapids-1575 Arboretum 21Michigan-Home Office 261

MI Total 602MN Minneapolis-8100 Cedar Ave S. 172

Minnesota-Home Office 94MN Total 266MO Missouri-Home Office 84

St Louis-12200 Weber Hill Rd 137MO Total 221MS Mississippi-Home Office 22MS Total 22MT Montana-Home Office 6MT Total 6NC Charlotte - 201 Regency Exec 94

Charlotte-205 Regency Exec. 53Charlotte-3436 Toringdon Way 101Durham-115 Market St 10Greensboro-1500 Pinecroft Rd. 12

North Carolina-Home Office 216Raleigh-4101 Doie Cope Road 57

NC Total 543ND North Dakota-Home Office 1ND Total 1NE Nebraska-Home Office 10

Omaha-1010 S. 120th St. 17NE Total 27NH Hampton-1 Merrill Industrial 5

Lebanon-67 Etna Rd 45Manchester-105 Gay Street 22New Hampshire-Home Office 51Salem - 11 Northeastern Blvd 258

NH Total 381NJ Florham Park - 71 Hanover Road 852

Monroe Town-Prospect Plains Rd 181Moorestown-1260 Glen Ave 52New Jersey-Home Office 596Parsippany-15 Waterview Blvd 405Parsippany-99 Jefferson Rd 803Roseland-1 ADP Blvd 1311Roseland-7 Becker Farm Rd 216

NJ Total 4416NM New Mexico-Home Office 7NM Total 7NV LsVegas-8985 S.Eastern St 160 38

Nevada-Home Office 39NV Total 77NY Bayside-42-40 Bell Blvd 41

Brooklyn - 20 Jay Street 28Buffalo-305 Spindrift Dr. 99Latham-36 British American Blv 21Melville-Two Huntington Quad 221New York -135 W. 18th St. 121New York-1 Penn Plaza 173New York-Home Office 297Poughkeepsie-80 Washington St 11Rochester-2144 Brighton-Hnrtta 23Syracuse-445 Electronics Pkwy 90

NY Total 1125OH Findlay-3401 Technology Dr 416

Independence-7007 E. Pleasant 120Ohio-Home Office 181Westerville-713 Brooksedge Plz 86

OH Total 803OK Oklahoma Cty-4811 Gaillardia P 15

Oklahoma-Home Office 15

Tulsa-4111 S. Darlington 8OK Total 38OR Clackamas-10151 SE Sunnyside R 136

Oregon-Home Office 73Pacific Northwest-10151 SE Sun 44

OR Total 253PA Allentown-7535 Windsor 609

Coraopolis - 1000 GSK Dr 350Ft. Washington-1125 Virginia 278Mechanicsburg - 930 Century Dr 13Newtown - 5 Caufield Place 72Pennsylvania-Home Office 359Pittsburgh 1000 Cliff Mine Roa 19Pittsburgh-100 Commerce Dr. 139Wayne-1285 Drummers Lane 55

PA Total 1894PR Home Office-Puerto Rico 7

San Juan-1590 Ave Ponce De Leo 33PR Total 40RI Rhode Island-Home Office 34

Warwick-300 Jefferson 105RI Total 139SC Charleston - 498 Wando Park Bo 11

Columbia-One Harbison Way 6Florence-2205 Enterprise Drive 290Greenville-15 Brendan Way 16South Carolina-Home Office 82

SC Total 405SD Sioux Falls-4915 North Marion 22

South Dakota-Home Office 4SD Total 26TN Knoxville-1111 Northshore 12

Memphis-6055 E. Primacy Pkwy 22Nashville-810 Royal Pkwy 49Tennessee-Home Office 88

TN Total 171TX Austin-6500 River Place 46

Dallas-2735 Stemmons Freeway 323El Paso-100 N. Stanton Tower 226El Paso-1851 Resler Drive 1033Houston - 9990 Richmond Avenue 1Houston-13141 Nw Freeway 204San Antonio-211 North Loop 160 49Texas-Home Office 430

TX Total 2312UT Salt Lake City-2835 S. Decker 391

Salt Lake City-2850 S Decker 93

South Jordan - 10876 S. Riverf 6Utah-Home Office 145

UT Total 635VA Richmond-2812 Emerywood 54

Virginia Beach-200 Golden Oak 14Virginia-Home Office 78

VA Total 146VT Vermont-Home Office 8VT Total 8WA Lynnwood-20700 44th Avenue W. 168

Seattle-600 University St 9Washington State-Home Office 145

WA Total 322WI Milwaukee-330 E. Kilborn Ave 34

Wisconsin-Home Office 58WI Total 92WV West Virginia-Home Office 3WV Total 3WY Wyoming-Home Office 5WY Total 5Grand Total 30070

Cory Good Vice President of Sales - Public Sector

[email protected]

Page1

Summary

I have had two very successful careers. The first was in financial planning industry where I helped build a

nationwide independent broker/dealer. I was one of four partners who had complete responsibility for all

aspects of building and running a team of financial planners.

My second career has been with ADP National Account Services where I have both sold and managed.

Currently I manage ADP's Public Sector vertical. My team develops both new and existing relationships for

organizations with over 1,000 employees in local, state, federal government. Our Public Sector vertical also

includes K12 and Higher Ed. Our product offering ranges from stand-alone services to complete BPO

outsourcing services in the areas of payroll, HR, and Benefits.

Specialties

High-end strategic selling, building and managing successful sales teams, end-to-end outsourcing solutions,

creative thinking and problem solving, executive relationships, and experience selling to both corporate and

public sector organizations.

Experience

Vice President of Sales - Public Sector at ADP National Accounts

February 2011 - Present (1 year 3 months)

Sales Executive, Public Sector at ADP

July 2007 - Present (4 years 10 months)

I manage ADP's Public Sector vertical marketing to Federal, State, Local, K12, and Higher Ed organizations.

9 recommendations available upon request Director of Sales at ADP

June 2000 - June 2007 (7 years 1 month)

Director of Sales for Southern California and Hawaii. Focus on organizations over 1,000 employees.

2 recommendations available upon request Senior Vice President at Simmers Capital Management

January 1992 - April 2000 (8 years 4 months)

mailto:[email protected]

Education

Goshen College

BA, Business Administration, 1987- 1991


[email protected]

Page3

11 people have recommended Cory

"Having worked with Cory for two years as a remote rep, I would like to commend him on his tireless

availability and support. Cory is consistently striving to expand industry expertise and providing support. I've

worked with many folks over the years but Cory exemplifies determination and excellence."

— Charlie Koegler, District Sales Manager - Public Sector, ADP, reported to Cory at ADP

"Cory is an exceptionally hard working leader that leads by example. I have witnessed first hand his ability to

take an innovative approach to the Public Sector market which has not traditionally been open to the concept

of outsourcing. He has coached his team on how to penetrate this marketplace and challenge the in-house

mentality to consider alternatives. When Cory brings my Business Consultants an opportunity they are highly

qualified and we can clearly see the depth of work that has been done to prepare us to support his team’s

efforts. It has been my pleasure to work with Cory for many years and hope to continue to be able do so."

— Esther Arce, Business Consultant Director, ADP National Accounts, worked with Cory at ADP

"I have had the pleasure of working with Cory over the past few months. Both as individuals and as a

collective team the ADP Public Sector team have been consummate professionals and truly understand the

needs of the market - a testament to the leadership set forth by Cory. As leader of the Public Sector sales

team, Cory has continually stressed a constant desire to listen, learn and teach. Cory exhibits a passion and

desire to succeed which consistently stands out, along with his "challenger" instincts. He has the desire and

passion to think outside the box to drive delivered results. I look forward to working further with Cory and

our continued partnership moving forward."

— Jonathan Bernstein, EIT, Director, Marketing - Strategic Verticals, ADP, worked with Cory at ADP

"I have over 30 years experience in a sales capacity as a manager and as an individual contributor. In addition

to ADP, I have worked for excellent companies like IBM, Sperry and Ungermann-Bass, an early local and

wide area network leader. In these roles I have been surrounded by very successful people. I rate Cory as the

leader of all of those individuals based upon his overall skill set. He is a forceful yet compassionate leader.

He always offers evaluations (good and bad) after client meetings, he offers positive reinforcement and he

identifies areas that could be improved. And then he asks if he could have done something better himself,

impressive. He respects his fellow employees and ADP. He shares what he can to avoid surprises and expects

the same in return. Cory is a very solid, ethical leader that has an unlimited future in my impression."


— Phil Winter, District Sales Manager - Public Sector, ADP, reported to Cory at ADP "Cory Good has been an associate of mine for the past 9 years. During that time, we have successfully

collaborated on a number of large and very complex selling situations. Cory has always been an outstanding

and innovative partner in these situations. His professionalism, business acumen and intregrity provided the

extra boost that invigorated the sales team and made us know we could and should win. Cory has my

unqualified recommendation as a business partner, gentleman and leader."

— William Berteaux, Sales Executive, Time and Labor Management, ADP, worked with Cory at ADP "It is my pleasure to recommend Cory for the NAS DVP Strategic Verticle Market position. I have been

under his leadership for the past 2 years. He exemplifies the utmost professionalism and passion for the

Public Sector business and the organization that he represents.You can not ask for a person more dedicated.

His ability to establish creditibility and trust with clients, prospects and peers is unpresidented. Cory leads by

example. His hands on approach to Leadership and ability to think out of the box makes him the best

candidate for this position. In my 25 plus years as a sales professional, I have never been as motivated to be

the best that I can be as I am today under his leadership. These characteristices are not learned but EARNED

through perserverence and committment. He is a joy to work with and is highly recommended."

— Leanora Weaver, District Sales Manager, ADP, reported to Cory at ADP "It is my pleasure to have worked with Cory for the last four years at ADP. During that time, I have seen him

in two roles, Sales Director, and Sales Executive for Public Sector. Cory is a professional in every sense of

the word. He had a clear vision for the public sector vertical when there wasn't one. He has created a

wonderful team of people and guided them in honing their skills in this difficult market. With his insight and

knowledge, we have all grown. Public Sector is now the fastest growing vertical segment within ADP. Cory

expects the best, and believes that we can be that. The client/prospect relationships that Cory has built are

second to none. Many achievements have come about because of his honest and candid way with people.

They trust and respect him. In public sector this is of the utmost importance. His consultative approach has

led our clients/prospects to make big decisions in tough economic times. I would highly recommend Cory for

any position. He is a true leader, and has the respect of all those who report to him."

— Peggy Bradley, District Sales Manager - Public Sector, ADP, reported to Cory at ADP "It has been my pleasure to work with Cory on the Public Sector team over the past two years. Cory has been

a spirited leader with every quality a GREAT mentor posesses. He is charismatic, inteligent, innovative and

finds the best way to interact with each of his team members. With my experience in the sales field, I have

never worked with a more polished, creative, well spoken leader who articulates his message so clearly to his

peers and prospective clients. It is because of Cory that our Public Sector team has made such great strides as

a new vertical market within ADP. Not only has he has built a team of professionals and inspired us to be

great, but he is a thought leader who finds new ways to deliver our message effectively. He gains immediate

credibility with his knowledge and will do anything for everyone on his team. I highly recommend Cory to


[email protected]

Page5

anyone searching for a mentor, advice, ideas or a great leader!"

— Ty Arlint, District Manager (Public Sector), ADP National Account Services, reported to Cory at ADP

"I recall my first meeting with Cory, where I asked for his time to discuss how I could be most successful as a

Channel partner to his team. My first impression is the same one I hold today - candid, principled, desirous

and capable of building strong work relationships, high standards, willing to help anyone who asks for his

advice, a great guy. I have been fortunate since that time to also see how well-versed and passionate he is

with regard to our work in the Public Sector. He single-handedly created an innovative approach to

communicating our value proposition that has been very well received for its clarity in delivering our

powerful message. I consider myself fortunate to work with him and his team!"

— Leslie Riggs, National & Major Account Sales, ADP, worked indirectly for Cory at ADP

"Cory is an excellent business partner. His focus on driving overall success within the Public Sector vertical

is an excellent asset for ADP, and his Sales leadership is of great value to the organization."

— Amy Daniels, General Manager, Enterprise Payroll Services, ADP, worked with Cory at ADP

"I have worked with many people in my 25yr sales career and Cory stands out as one of the top 3. Cory's

unique blend of energy, knowledge, and integrity make him a great leader. He engenders confidence, loyalty

and trust in those that work with him and inspires everyone around him to perform at their best. He sets the

pace and never slows down. You get the sense that working with him will bring you success and that is

something you can't teach. Cory is a true Leader."

— Chuck Martin, District Sales Manager - Public Sector, Automatic Data Processing (ADP), reported to Cory at ADP

Contact Cory on LinkedIn


http://www.linkedin.com/profile/view?id=550688&authType=name&authToken=7nIk&goback

STATE DATE QUALIFIED

A1 abama A1 aska Arizona Arkansas Cal i f o r n i a Colorado Connecti cu t Delaware D i s t r i c t o f Columbia F lor ida Georgia Hawa i i Idaho I l l i n o i s Indiana Iowa Kansas Kentucky Loui siana Mai ne Maryl and Massachusetts Hi ch i gan Minnesota Miss iss ipp i Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carol i n a North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Is land South Carol i na South Dakota Tennessee Texas Utah Vermont V i r g i n i a Washington West V i rg in ia Wisconsin Wyomi ng Puerto Rico

08/07/2007 04:28 3342623953 HARBIN PAGE 02

T 1-20

@ STATE OF ALABAMA DEPARTMENT O F REVENUE

FRANCHISE T A X DIVlSlON MONTGOMERY ALABAMA 36102

CHARLES A. BOSWELL Commljsi mncr

RALPH P. EAGERTON. JR. h ~ l C t ~ 1 ~

TELEPHONE 2E9.6821 AREA CODE 205

A p r i l 5 , 1971

Secre tary of S t a t e

C a p i t o l

Re: ADP, Inc.

Dear Madam:

TRAVIS WILLIAMS, iR. A4sis+onr (;omrn~r.ione~

ROBERT H. McSWAIN. MRI . CAE, SRA Div l r ion Chin l

We a m today admitting the ebove named corporation

t o do buatnees within th i s S t a t e ae a foreign

cor pore tion.

Yours very truly ,

Charles A. Boewell CmmXse ioner of Revenue

HARBIN PAGE 03

STATE OF ALABAMA

C . -.----.-

FI lED IN THIS OFFiCE pE-iz-' ,SECRETARY OF STATE,

STATEMENT OF CHANGE OF REGlSTBRED ,AGENT OR REGISTERED OFFICE OR BOTH

CHECK ONE : X FOREIGN CORPORATION DOMESTIC CORPORATION

PURSUANT TO THE BRO!lSSIONS OF THE ALABAMA BUSIEJESS CORPORATION ACT, THE UNDERSIGNED REGISTERED AGENT SUBMITS THE FOLLOWING STATEMENT FOR THE PURPOSE OF CHANGING THE REGISTERED OFFICE ADDRESS OF THE CORPORATION NAMED BELOW IN THE STATE OF ALABAMA,

State of Incorporation: Delaware

1. The name of t h e corporation:

ADP, INC.

2 . The name of t h e present registered agent :

UNITED STATES CORPORATION COMPANY

a 3 . The s treet address of the pregent registered office:

30 Sou th P e r r y Street Montgomery, Alabama 36104

4 . The street addraes to which its registered office is to be changed (street address of registered agent and regi~tered office must be identical: NO PO BOX)

57 Adams Avenue Montgomery, Alabama 36104-4045

5 . The above corporation has been notified of the change.

6 . Date: 06-DEC-95

Assietant V i c e ~ r e e i d b n t

Eilirrg fee 35

08/ 07 / 2007 04: 28 3342623953 HARBIN

PAGE 04 t

FILED IN OFFICE ) - - G i q SECRETARY OF STATE

State of Incorporation : Delaware

1. The name of the carporation: ADP, I n c .

2. The name of the present registered agent:

3. The street address of the present registered ofice: 5 7 Adams Avenue, Montgomery, Alabama 36 104

4. The name of its successor registered agent: The Corpora t ion Company

*

5. The street address to which its registered office is to be changed (stneet addess of registered agent and registered awce must be Mentical; NO PO BOX): 60 Cbrmerce S t r e e t , mite 1100, Mont , At 36104

I I 7. Date: nugust 14, 1996

ADP, I n c .

Name of Corporaion Patrick Nolan , Vice Pres ident

ceh Name and Tie

Signature of Officer -

1

I, T h e Corporation Company consent to serve as above named corporation on thli, the, (/ day of

Corporation Company

..

CERTIFICATE OF AUTHORITY

The unders igned , a s Commissioner of Commerce o f t h e S t a t e o f Alaska , he r eby c e r t i f i e s t h a t d u p l i c a t e o r i g i n a l s o f an A p p l i c a t i o n ofADp, I N C .

f o r a C e r t i f i c a t e o f Au tho r i t y t o t r a n s a c t b u s i n e s s i n t h i s S t a t e , du ly s i gned and v e r i f i e d pu r suan t t o t h e p r o v i s i o n s o f t h e Alaska Bus iness Corpo ra t i on Act , have been r e c e i v e d i n t h i s o f f i c e and a r e found t o conform t o law.

ACCORDINGLY t h e unders igned, as such Commissioner o f Commerce, and by v i r t u e o f t h e a u t h o r i t y v e s t e d i n him by law, he r eby i s s u e s t h i s C e r t i f i c a t e o f A u t h o r i t y t o ADP, I N C .

t o t r a n s a c t b u s i n e s s i n t h i s S t a t e under t h e name of

ADP, I N C .

and a t t a c h e s h e r e t o a d u p l i c a t e o r i g i n a l o f t h e App l i ca t i on f o r such C e r t i f i c a t e . - . . -. ---a

IN TT%;?MoNY WHEREOF, I have hereunto set my hand

and affixed my official seal, at Juneau, the Capital, this

2nd day of September A.D. 19 7 0

1 W . L. KUBLEY /

COMMISSIONJ3R OF COMMERCE

A CORPORATION, ORGANIZED AND EXISTING UNDER AND BY VIRTUE OF THE LAWS OF THE

STATE OFmeT .::= ~~l~~~~~ ,SSL~- -7e1.1.-1.A(AVlNG COMPLIED WITH THE LAWS OF THE

STATE OF ARIZONA GOVERNING THE ADMISSION OF F O R E l G N C O R P O R A T I O N S . IS, BY

VIRTUE O F THE POWERS VESTED I N THE ARIZONA CORPORATION C O M M 1 5 5 1 0 N BY T H E

C O N S T I T U T I O N AND THE LAWS OF THE STATE O F A R I Z O N A . H E R E B Y B R A N T E D T H I S

TO TRANSACT mUSlNESS I N THE STATE O F ARIZONA. AS PROVIDED BY LAW

BY ORDER OF THE A R I Z O N A C O R P O R A T I O N C O M M I S S I O N

I S \9'1TSESS \VrPEl<EaDF.', arcs.-- HE~BERT. C y y - . .::-.-..- y

T H E C H A I R M A N , H A V E HEREUNTO SET MY H A N D

8 Y

A S S I S T A N T S E C R E T A R Y

No.. .F-14140 . .; ,. -"%--+>.--* *

K E L L Y B R Y A N T SECKE.rA€LY OF BTATE:

LITTLE ROCK. ARK.

OFFICE OF THE SECRETARY OF STATE 1

CERTIFICATE OF QUALIFICATION 1821285 I, MARCH FONG EU, Secretary of State of the State of Cafifmnia, hereby certify:

I I That on the 1 3 t h day of Ma Y 92 19 ,

ADP, INC. WHICH WILL DO BUSINESS IN

CALIFORNIA AS A D PROCESSING, INC.

a corporation organized and existing under the laws of

Delaware , complied with the

requirements of California law in effect on thut date for the purpose of qualifying to transact intrastate business in the State of Ca!ifornia and that as of said date said corporation became and now is fully qualified and authorized to transact intrastate business in the State of California, SUBJECT, HOWEVER. TO:

(a) any licensing requirements otherwise imposed by the laws of this State, and

( b ) thut subiect corporation shall transact all intrastate business within this State under the above fictitious name elected by it.

IN WITNESS WHEREOF, I execute this certificate and affix the Great Seal of the State of California this 1 5 t h davof May, 1992

Secretary of State

.f Byron 9L Anderson, % d a y Q/YA .Y& 4 $$brad, APZP$ ~.erh& l h t ~ / ~ c u h nrYha/n

+"m d/i+hmz/r a %&/>ate $ . td f tk~~q a /rcndacLkf.uiw$.i lit di 9 a 4 , Adj

Jymdagzd nney&d@r~uunt ID LAe/mz.r~~71~ 4%h (%AM& 6 +dhn && Ape

............................. ADP, INC.--------------------------------

'* D e l a w a r e C o r p o r a t i o , n ' l o /iwndafddrruHew /AJ ,%de -1rAcr ,ur,,w 4 .........................

;\TT;LU'TH: The aggregate number of shares which it has authority to issue. itemized by c-. rlar value of shares, shams without par value, and series, if any, within a class, is:

Par \ aluc rcr Share

Number of Shares Clsrr

' ,000 Common

or Sraremenc rhar Sharcr are wtrhout

Series Par \'aluc - Without par value

CERTIFICATE OF AUTHORITY 61-36 SEV. 3-6;

S T A T E O F C O N N E C T I C U T

S E C R E T A R Y O F T H E S T A T E

____-~ ~ . - . . - - _ . _ . - . - - . - - .._ -- -

I S S L S E C T O ( N o m e o f C o r p o r a t ~ o n ) G A T E

ADP, Inc. ! Septanber 1, 1970 . - L--

T O C O N D U C T I T S A F F A I R S I N T H I S S T A T E U N D E R T r i E N A M E ' i f d i f f e r e n t f rom Name o f Corpora r ron o b o v e )

T h e undersigned, as Secretary o f the State of Connect icut , hereby c e r t i f i e s that an App l i ca t ion of the above named corporat ion

fo r a C e r t i f ~ c a t e of Au thor i t y to t ransact bus iness or conduct a f fa i r s i n t h i s State, du ly signed and ver i f i ed pursuant to the

p rov is ions o f the Connec t i cu t General Statutes, together w i th

a. an appointment o f an attorney upon whom process may be served, and

b. an authent icated c e r t i f ~ c a t e of the corporat ion's good standing i n the state of i t s incorporat ion

h a v e been rece ived i n t h i s o f f i c e and are found to conform to law.

ACCORDINGLY, the undersigned, as such Secretary o f the State, and by v i r tue of the author i ty vested i n her by law, hereby

i ssues t h i s C e r t i f i c a t e of Au thor i t y to the above named corporat ion to t ransact bus iness or conduct o f f a ~ r s i n t h i s State.

1 S I G N E D (Secre ta ry of t h e S t o i c )

3 Eugene Bunting. z&~y # B& #' &e at% tf h, b p f p h ~ $eflify t h a t t h e C e r t i f i c a t e of Incorpora t ion of t h e "ADP,

IlJC.", w a s r e c e i v e d and f i l e d i n t h i s of i ' i cs the t h i r t e e n t h day of

August, A.D. 1970, a t 9 o lc loc 'x A.M.;

And I do h e r e b ~ ~ Z l r t h e r c e r t i f y t h a t t h e a f o r e s a i d Corporat ion

i s du ly i n c o r p o r a t e d under t h e laws of the S t a t e of D e l a ~ i a r e and i s

i n good s t a n d i n g and has a. l e g a l corpol-ate e x i s t o n c e s o far as thc

r e c o r d s of t h i s off i .ce shorr and i s du ly authorized t o t r a n s a c t

b u s i n e s s .

and o f f i c i a l s e a l a t Dover t h i s twenty-e ighth day

of August i n t h e y e a r of our Lord one thoussnd n i n e

hundred and seventy .

OFFICE OF RECORDER OF DEEDS Corporation Division

S i h and D Streets, N. W. Washington, D. C. 20001

CERTIFICATE

THIS IS TO CERTIFY that all applicable provisions of the District of Columbia Business Corpora?ic

Autbri* Act have been complied with and ACCORDINGLY this Certificate of -------------

ADP ac ........................ is hereby issued to ------? ------ !- ........................................

PETER S. RIDLEY, Recorder of Deeds, D. C.

Government of Ihe DLMcl oi Colambh

Form RDC 59

Rev. hl7 1063

('"

I certify the attached is a true and correct copy of the Application

for ADP, INC. doing business in Florida as A D PROCESSING, INC.,

a Delaware corporation, which was authorized to transact business in

@iben wnber mp IjiInb anb tfJe @teat S e a l of the a t a t c of floriba,

at IEaIIafJae'e'et, tht CaqrtaI, tbtd the 3rd bap of June, 1991.

a i m bmith ~erretnrg of $fate

""V" V " V V V V V v = v = v g 0 # ~ ~ # ~ & ~ # @ ~ ~ ~ ~ ~ ~ D ~ D ~ D ~ D ~ D ~ D ~ D ~ D ~ D ~ n nu n

BEN W. FORTSON S E C E R Y OF STATE

q m t ) ~ , A D P , INC. - - - -- - - - - - - --

h&

"THE GEORGIA BUSINESS CORPORATION CODE" 4Gw, ~ M J ~ A $ A A . L I , 34.0. r969.

m % 4 r e 9. BEN W. FORTSON, JR. &.uuhvy+Smo(y&Statc/& G w , 6 y u u t w o ( y & ~ d b d i ~ , h ~ e b y . h , dDww tr, ~ & & t y a n 4 i a t t a J v ~ a i * & & oiyh w-.

STATE OF H A W A I I

DEPARTMENT OF W m T C R f AGENCIES

Honolulu

I , t h e undersigned Di rec to r of t h e Department of Regulatory

Agencies of t h e S t a t e of Hawaii, do hereby c e r t i f y t h a t

m, mc. a Delaware co rpora t ion , has complied with a l l o f t he

requirements of t h e Foreign Corporat ion Law of t h e S t a t e o f Hawaii,

and i s , a s of September l.4, 19'70 , duly q u a l i f i e d t o t r a n s a c t

bus iness i n t h e S t a t e of Hawaii a s a f o r e i g n co rpo ra t ion .

I N WITNESS WHEREOF, I have hereunto s e t

my hand and a f f i x e d t h e s e a l of t h e

Department of Regulatory Agencies, a t

Honolulu, t h i s 15th day of September ,

Direc to r o f degu la to ry Agencies

CERTIFICATE OF QUALIFICATION OF FOREIGN CORPORATION

I, PETE T. CENARRUSA, Secretary of Sta te of the State of Idaho, and legal custodian

of the corporation records of the State of Idaho, do hereby certify that

ADP, INC.

a corporation duly organized and existing under the laws of Delaware

complied with Section 10 Article I1 of the Constitution, and with Sections 30-501 and 30-502,

day of September

19 70 , a designation of Homer E . X a r t i n

as statutory agent for said corporation within the State of

Idaho, upon whom process issued by authority of, or under any law of this State, may be

AND I FURTHER CERTIFY, That said corporation has complied with the laws of the

IN TESTIMONY WHEREOF, I have hereunto

se t my hand and affixed the Great Seal of the

State. Done a t Boise City, the Capital of Idaho,

day0f September

I P , S 4

Certificate Number. I - 4 ~ ~ 6

-- - - - - SECRETARY OF STATE

STATE OF INDIANA

OFFICE OF THE SECRETARY OF STATE

CERTIFICATE OF ADMISSION

.---.-.-....---....-....---....-.-----.----------.--.-...-.-----*-------7-.--.----------. - . - . . --------------------- . .---~--------- .- .~~---~~.~~~...~~.~~~.~~~~

A FOREIGN CORPORATION

I , WILLIAM N. SALIN , Secretary o f State o f Indiana, hereby certify that the ~pp1i;at ion for Ad.trtission t o d o business in the State o f Indiana o f the above corporation in the fornz pf.escrihed b y n r y ofice, prepared aud signed i n duplicate by t he President or a Vice- President, and the Secretary or an Assistant Secretary, of the corporation, and verified under oath b y t he oficers signing the same, has been presented t o m e at m y ofice, accompanied by the fees prescribed by law; that I have found such Application conforms t o law; that I have etrdor-sed m y upproval upon each of t he dzlplicate copies o f such Application; that all fees have been paid as required by law; that one copy o f such Application has been filed in m y ofice, together wi th an authenticated copy o f the Articles o f Incorporation or Association

,,,& of the corporation; atzd that one copy o f such Application bearing the etzdorsenzent of my .& 0

approval has been retzrrtred by m e t o the corporation, or its reprusetrtiltives; all as prescribed by t h e prozlisio~rs o f the Indiana General Corporation Act, as anrended.

I further certify that:

ADP INC 1. T h e name o f this corporation zs -...-..-.-. ! ..-..----:

a. It is incorporated under t he laurs of the state o f .-...--- Del-W-aar-5! - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - a

6 , T h e locatiow of its principal o f ice in such state i s ..-.......-.......----------------------.-------------

306 .-.-.----.-.-.-.---.-.-.--------. S. State .---.-. .--.--.-..-...-. Street , - - .R~uer .-- - --. . ---. . .--- --.City--. - h l d t ~ r - e - . . S t a t e .

2. 'I'he character of business it is authorized t o transact i n Indiana, is as follows:

To render electronic data processing services, including but not limited to preparation of payrolls and other business data.

3, '/'he total TJz~mber of shares of all kinds u~h ich this corporation is authorized t o issue is

1 , 0 0 0 ......... ................. ----------------.-.-------------of ulBich there i s isszred and outstarzding 10-0

4. The proportion of its capital stock represerted by business t o be transacted arrd tvngible

property to be employed i n this state is ......- LO.0 .................... Number o f Shares

23.00 5 . T h e amoup~t of the fee paid for admission is $ .................................

6. T h e address of the corporation i n this state i s -.--..-------------------------------------------------.----------

3 7 3 7 ..................................................... N. Meridian - I n d i a n i i p ~ l h - - Marinn. .--.-Indiana. ...--.......-...... ....... Street City County

............................ 7. T h e name of i t s resideut agent i?z Itzdiatzct for. service of Legal p~ocess is

Unlted--Sta-tf.ee.-C.9xpaxal;ion ....................................... ....., whose Post ofice address is

. . S t e e t or B z ~ J d m g , City of

I.~d~anap.o.L.i.s. .............. .S..........., Cozdnty ~f...........Marian.............................., Indiana,

e Wherefore, I hereby issue t o szic/) Corporation this Certificate of Admission, i n dzdpli-

cate, and fzdrther certify that it has been admitted, atzd shall have authority, t o transact the

character of busi?zess set forth above i n the State o f Indiarra, subject t o the terms arzd con-

ditiotzs prescribed by the Indiana General Corporation Act, as amended.

In Witness Whereof , I have hereunto set my hand and

afixed the seal o f the State o f Indiana, at the City of

Indiarzapolis, this ........................ J-O-kh .............. day of

By. ................ ... .. .. ........ ... .... , Depviy

State CJ!

Office o f Secretary of State ELMER BEGLEY, SECRETARY

FOREIGN CORPORATION DEPARTMENT

I, ELMER BE GLE Y , Secretary of State of the Commonwealth of Kentucky, hereby certify that certifid copies of

c e r t i f i c a t e o f i n c o r p o r a t i o n

Of ADP, INC. Name ot corporation

a corporation of the State of DUAWAR Name F of St.te J d h h~nre

office at Dover, Delaware Address

) have or has been f i l d in my o f f e , Thrj corporation has complied with the exiting hws of the Commonwealth of Kentucky, and is now authorized to tramct businerr in this State, subject to the restn'ctions imposed by Law,

Given under my hand as Secretary of State,

DO HEREBY CERTIFY t h a t a c e r t i f i e d copy of t h e C e r t i f i c a t e of Incorpora t ion of

ADP , I N C . , I A Delaware co rpo ra t ion domiciled a t Dover,

C e r t i f i e d as a t r u e and c o r r e c t copy on August 30, 1973, by t h e Secre ta ry of S t a t e of Delaware,

Was f i l e d and recorded i n t h i s O f f i c e on September 4, 1973, i n t h e Record of Cha r t e r s Book 303,

Thus au tho r i z ing t h e corpora t ion t o e x e r c i s e t h e same powers, r i g h t s and p r i v i l e g e s accorded s i m i l a r domestic co rpo ra t ions , s u b j e c t t o t h e p rov i s ions of R. S. 1950, T i t l e 12 , Chapter 3 , and o t h e r a p p l i c a b l e laws.

.PA Adimony m&reo/Y&zre AerermLo . i ~ d

m y &mdandau . i ed [Xe Ya/#'my @#ce lo Ae cy$Lmdad~XP %% o f g a l o n got(-e on,

September 4 , 1973. D

CERTIFICATE 102.A T R 1 U 1 1 1 M P R l l l l l U D C O I U C N 0

O F F I C E O F S E C R E T A R Y O F S T A T E

3 h p r p b ~ f p r t i f ~ , tha t the ...............................a .,.... IXC* ............................................................................

a corporation located in the .......... c.i.W .............. of ............................... Dover ............................................... in the

State of ...................... B.e~.aw.a.r.e .................................................. and established under the laws of said

State, has this day filed in this office a regular Power of Attorney, naming

......... S . ~ o . . o . . a t o . m n ...................... of ........... .I..!. 4...Sf..a.fe...SSt.t:.e.eettL...~1-.!!gu.~.t.~? ................ in the

County of Keen.5!.eef!.eec ................................ and State of Maine, t o be the true and

lawful attorney of said corporation, in and fo r the said State of Maine, upon

whom all lawful processes against said corporation in said State may be served;

a certified copy of the certificate of incorporation of said corporation, certified A S S ' t

................................ ................................................ by the/Secretary of State of the State of De.1aw.a.r.e

a and certificate specifying the location o f the principal office of the corporation,

and paid the initial fee of $20.00, and is therefore authorized t o transact busi-

ness within this State as provided by Tit le 13 of the Revised Statutes of the State

of Maine.

apsfimony mbpypnf, I have caused the Seal of the State to

be hereunto affixed. GIVEN under my hand at Augusta, this

seven teeneh. day of ..S.e~.f ?!&er. ........ ................................. ...... . . . . . . . .

in the year of our Lord one thousand nine hundred and

seventy and in the one hundred and ............ ...................................................

............. ~ l ~ t Y - f . - i f h .......................... year of the Independence of the

STATE O F MARYLAND

STATE DEPARTMENT OF ASSESSMENTS AND TAXATION

301 WEST PRESTON STREET

BALTIMORE. MARYLAND 21201 ? 5970 A

Sept . 8, 1970

M r . C y r i l R. Flurphy, Jr., IQTITZE S T . 4 T 3 CORi0"l -3IG" 2O',",'AIi'Y 1300 Mercant i le Bank and T r u s t Bldg., 2 Honkins Pla,za Bal t imore Md. 21201

Dear Sir:

This acknowledges receipt of qualification application of

ADP, INC. (Delaware)

filed in compliance with Article 23 Section 90 (e) of the Annotated Code of

Maryland (1969 Supplement as amended), and the Department has quali-

fied the corporation to transact an intrastate business in Maryland as of

this date.

Yours very kruly, A

John J. b u h .

FORM 7100

FEDERAL IDENTIFICATION NO, 13-3036745

OFFICE O F THE MASSACHUSETTS SECRETARY OF STATE MICHAEL J. CONNOLLY, Secretary

ONE ASHBURTON PLACE, BOSTON, MASSACHUSETTS 02108 4

FOREIGN CORPORATION CERTIFICATE I -

We, Fred S. Lafer and James B. Benson ah)gWAAssistant Secretary of AD^ , I nc .

, m w # / Vi& President , ~ W s i s t ~ E k ~ Q f

, in compliance with the provisions of General Laws, Chapter 181, Section 4, certify that:

I . The exact name of the corporation, including any words or abbreviations indicating incorporation or Name limited liability is: ADP , I nc . Approved

2. The corporation is organized under the laws of: D e 1 aware

3. The date of its organization is: Auqust 13 1970 (Month) ( V w

4. The location of its principal office is: One ADP Bou 1 evard Roseland, New jersey 07068 Attn: General Counsel

5. A brief description of the activities of the corporation within the Commonwealth of Massachusetts is as follows:

Electronic Data Processing and other related activites

M. R.A. 6. The location of its local office in the Commonwealth of Massachusetts, if any, is:

225 Second Avenue Waltham, Massachusetts

' I

7. The name and address of its resident agent in the Commonwealth of Massachusetts, if any, is:

The Prentice-Hall Corporation System, Inc. 84 State Street, Boston, Massachusetts 02109

8. The date on which the corporation's fiscal year ends is: June 3 0 (Month) (Day)

9. If the corporation's existence is other than perpetual, state the duration of existence:

f?J-

10. The NAME and RESIDENTIAL ADDRESSES of the following officers and directors are as follows: 0 !!WE RESIDENTIAL ADDRESSES

President: Josh S . Weston

Vice President: Fred S. Lafer

Treasurer: Arthur F. Weinbach

&kFb;xln stX=s X&IU#iKBW XWssistant James B. Benson Secretary:

Board of Directors:

Josh S. Weston Fred S. Lafer Arthur F. Weinbach

217 Christopher Street Montclair, New Jersey 07042

44 Mandeville Drive Wayne, New Jersey 07470

372 Long Hill Drive Short Hills, New Jersey 07078

110 Riverside Drive Apt. 6B New York, New York 10023

See above

Please provide the name and residence of the V i a President and Assistant Clerk/Assistant Secretary if they are executing thia certificate.

I I . Please indicate the fees for which a Massachusetts corporation would be required to pay to register to do business in your State of incorporation:

$150.00

12. Attached to this certificate shall be a certificate of Legal Existence of such foreign corporation issued by an officer or agency properly authorized in the state or country in which such foreign corporation was organized or other evidence of legal existence acceptable to the Secretary. If such certificate or other evidence of such 1eb;al existence is in language other than English, a translation thereof, under oath of the translator, shall also be attached.

The corporation hereby appoints the Secretary of the Commonwealth of Massachusetts and his successor in office to be its attorney in and for Massachusetts, upon whom all lawful process in any judicial or administrative proceeding in Massachusetts may be served as long as any liability incurred in the Commonwealth of Massachusetts while it was doing business in said Commonwealth shall remain outstanding.

IN WITNESS WHEREOF AND UNDER THE PENALTIES OF PERJURY, we hereto sign our names this day of , 19 .

F r e d S . Lafer ' sY f e n g o n skar&Zssirraht ecre ary

THE COMMONWEALTH OF MASSACHUSETTS

FOREIGN CORPORATION CERTIFICATE (General Laws, Chapter 181, Section 4)

I hereby approve the within Certificate and, the

filing fee in the amount of $ having

been paid, said Certificate is deemed to have been

filedwithmethis dayof , 19 .

MICHAEL J. CONNOLLY Secretary of State

TO BE FILLED IN BY CORPORATION Photo Copy of Certificate to be Sent

To: THE PRENTICE-HALL CORPORATION SYSTEM, INC.

1 5 C o l u m b u s C i r c l e , 2 n d F l o o r

New Y o r k , New Y o r k 1 0 0 2 3 - 7 7 7 3

A t t n : P a t r i c i a D . Kenny, S e r v i c e A s s i s t a n t

Telephone: ( 2 1 2 ) 3 7 3 - 7 5 6 1 or ( 8 0 0 ) 2 2 1 - 0 7 7 0

Q! ADP, Inc.

1 5 t h + September ,/9 70

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ADP, WC. (A Delaware Corporation)

The undersigned, as Secretary of State of the State of Mississippi, hereby certifies that duplicate originals of an application of the above corporation for a Certificate of authority to tramact business in this State, duly signed and veri)ied pursuant to the provisions of the Mississippi Business Corpora- tion Act, have been received in this office and are found to conform to law.

ACCORDINGLY the undersigned, as such Secretaxy of State, and by

virtue of the authority vested in him by law, hereby issues this Certificate of Authority to transact business in this State from and after this date for the purpose or purposes set forth in the application under the name of

ADP, ING. and attaches hereto a duplicate original of the Application for such Certifi-

cate.

Given under my hand and Seal of Office,

this the 8th day of September, "

SECRETARY OF STATE

Richard A. Hanson . ,: ' . .

*1 SECRETARY O F STATE C O R P O R A T I O N D I V I S I O N - CERTIF ICATE OF A U T H O R I T Y

- -I i ... . > '

* WHEREAS , xt

ADP, I N C * - I

, U S I N G I N MISSOURI THE NAME I ADPJ I N C .

*I.:

H A S C O M P L I E D W I T H THE GENERAL AND BUSINESS CORPORATION LAW W H I C H GOVERNS FOREIGN CORPORATIONS; BY F I L I N G I N THE O F F I C E O F T H E SECRETARY OF STATE OF MISSOURI A U T H E N T I C A T E D E V I D E N C E OF I T S I N C O R P O R A T I O N AND GOOD S T A N D I N G UNDER THE LAWS OF THE STATE OF DELAWARE.

NOW, THEREFORE, I, R I C H A R D A . HANSON, SECRETARY OF STATE OF T H E S T A T E OF M I S S O U R I , DO HEREBY C E R T I F Y THAT S A I D CORPORATION I S FROM T H I S D A T E DULY A U T H O R I Z E D TO TRANSACT B U S I N E S S I N T H I S STATE, AND I S E N T I T L E D TO A L L R I G H T S AND P R I V I L E G E S GRANTED T O FOREIGN CORPORATIONS UNDER T H E GENERAL AND BUSINESS CORPORATION LAW OF MISSOURI.

I N TESTIMONY WHEREOF, I HAVE SET MY H A N D AND I M P R I N T E D THE GREAT SEAL OF T H E STATE OF MISSOURI, ON T H I S , THE 1 4 T H DAY OF NOVEMBER, 1994.

Secretary of Slate $ 1 5 5 - 0 0

FCM-7 I M Sets 1 1 68 9412 eP


I, FRANK MURRAY, Secretary o f State o f the State o f Montana, do hereby cer t i fy tha t dupl icate originals o f an Appl icat ion o f

ADP, INC.

for a Cert i f icate o f Au tho r i t y to transact business or conduct affairs in Montana, du ly executed pursuant to the provisions o f Section -.15-22-103 o f the Revised Codes o f Montana, 1947, have been received in m y of- f ice and found t o conform t o law.

NOW, THEREFORE, I , F R A N K MURRAY, as such Secretary o f State, b y v i r tue o f the author i ty vested in m e b y law, hereby issue this Cer- t i f icate o f Au tho r i t y t o

ADP, - - I&.

t o transact business or conduct affairs i n Montana and at tach hereto a duplicate original o f the Application for such Cert i f icate.

IN WITNESS WHEREOF, I have hereunto set m y hand and aff ixed the Great Seal o f the State o f Montana, a t Helena, the Capital, this---24th--

day o f September A. D. 19 70. - -

/, I I

I -. . , LJ,, { L , J' , , 5 ' L - : : . . :''

F R A N K M U R R A Y /

Secretary o f State L. .-

/ , , ( , < . . .I / ' ., \ I , .

By GAIL M. DeWALT Chief Deputy

t r s n s n r t . S ~ J S : I ? P S ~ iq t h e "CZ'P nr' " ~ t : r . ? ~ k a

'gr A37, TT17., a 2-?a.!:rnrn c o r n o r a . t i o 7 . s s

? j l ~ ~ r ! %':,I r c c o r d ~ d iq t h i s c ) Y L r n . . 3-

f'?tqL!pr 1 c , q-I .

- " ..~rth:-'r y p r k i o ; r t!:n t n r t j -c)ryorn+ i 0-

CERTIFICATE OF AUTHORITY OF FOREIGN CORPORATION TO DO BUSINESS IN THE STATE OF NEW HAMPSHIRE

I hereby c d f y that ..................... .L~c., ......................................................... a corporation duly organized under the laws of the State of .................. DELAWARE ..................................... has this day qualified under the provisions of New Hampshire RSA, Chapter 300, and is authorized to do business as provided by said statute a8 amended.

WITNESS my hand and the official seal of the State of New Hampshire.

(Secretary of State)

............ ........ ..... ................. Dated at Concord, N. H. this 14th day of Sc~.tc&.ex 19 ..la...

, </ fd;/+h21/l

BrVnnlu4</ L! ,~ / ry d P / /R .J y" dw. %,h f n D E L M r n 7 --

thud rcn+L2d , ( r i d ~ f l I d ~ / f ~ y u i 7 ~ / / t ~ ) t h VL(+&JP 14 - r!. I??, , % ~ ~ ) t L

< %+c/v/hh/ t~, $',d(~/ 'iihe ($/cJ~y C .4/h443, ,u)td ,dm! d~ ~ , , ; / W J J f d(/ i ( /

cc+vv(h>)t, ,d cmvti~d ,c7~ ( r i d i ~ dc/ %/& 4-/ I(;/ f ) , ~ c ~ /j ~ ( { c k t (/> ) / / ( /y (" < /

,k((+/q , c u / ~ / Y ~ / ~ c ~ o / r ~ ~ t i k / / ~ i / ~ o 9 c / v / h ~ / , ( ~ t d ~ d~ h//ri v ' d,;j L /

%&#/f ~ i n t i h / t Idi,/f&.

--.--

TE OF NEW MEXlcO ST A

CERTIFICATE OF ALJTHOHI'TY

OF

ADP, I N C .

The State Corporation Commission certifies that duplicate originals of the Applica-

tion for Certificate of Authority attached hereto, duly signed and verified pursuant to the

provisions of the Business Corporation Act, have been received by i t and are found to

conform in law.

Accordingly. by virtue of the authority vested in it h! law, the State Corporation

Commission issues this Certificate of Authority, and ur~,~'hes hereto a duplica~e original

of the Application for Certificate of Authority.

ATTEST . w n , a

ALBERT P . BENAVIDES, CLERK ' CHAIRMAN

Appl i cat ion f o r ~ u t h d r l t y

0 f

ADP, INC.

Under Section 1304 of the Business Corporation Law

FIRST: The name o f the corporat ion i s ADP, Inc .

SECOND: The j u r i s d i c t i o n o f incorporat ion of the corporat ion i s Delaware. The date o f incorporat lon o f the corporat ion i s August 13, 1970.

THIRD: 'The business whlch the corporat ion proposes t o do i n the State o f New York i s as fo l lows:

E lect ron ic Data Processing and re l a ted a c t i v i t i e s

FOURTH: The o f f i ce of the corporat ion i n the State o f New York i s t o be located I n the County of New York

FIFTH: The Secretary o f State o f the State o f New York i s designated as the agent o f the corporat ion upon whom process against the corporat ion may be served. The post o f f i ce address wi thout the State o f New York t o which the Secretary o f State o f the State o f New York sha l l mai l a copy o f any process against the corporat ion served upon said Secretary o f State i s :

Y Automatic Data Processing, Inc . One ADP Boulevard, Roseland, New Jersey 07068 Attn: General Counsel

C

The corporat ion has not, since i t s incorporat ion, engaged i n any a c t i v i t y i n the State o f New York except as set f o r t h i n paragraph (b) o f Section 1301 o f the Business Corporation Law.

I N HITNESS UHEREOF, I have subscribed t h i s document on the date set f o r t h below and do hereby a f f i rm , under the penal t i e s o f per jury , t h a t the statements contained there in have been examined by me and are t r u e and cor rect .

Date: August 3 o , 1990

ADP, INC.


I , T H A D EURE, Secretary of State of the State of Nor th Carolina, do hereby cert i fy:

1 . That ADP* INC-

a corporation organized under the laws o f the State of DELAWARE

did on SEPTEMBER 10 , 1 9 7 0 file i n my office a duly attested copy of i t s charter and a statement i n conapliance wi th Section 55-198 o f the General Statzctes 01 North Carolina.

2. That said statement sets forth:

( n ) That the name of the corporation is ADP, INC.

( b ) That i t is incorporated under the latus of the State of DELAWARE

(c) That the address o f the registered o f f ice i n this State is

3 2 7 HILLSBORO STREET, RALEIGH, NORTH CAROLINA ( d ) That the name of the ~egis tered agent thevein and i n charge thereof , upon

whom process against the corporation may be served, is UNITED STATES CORPORATION COMPANY

( e ) That the total authorized capital stock of the corporcttion is 1 ,000 S h r s . Corn. @ No P a r V a l u e

( j ) That the amount uc tml ly issued and outstanding is 100 S h r s . Corn. @ No P a r V a l u e

I further certify that said ADP, INC .

has paid the entrance tax of forty cants for each one thousand dolla9.s of the total authorized capital stock ( i n no case less than $40) as required by the aforesaid section as amended, amountin,q to $ 4 0 . 0 0 and has also paid thc fee of $5 fov filing nppl~calion for doniestication, and that aaid corporation is authoi,i;ed to transact such busincss in this Statz a s is permitted by i t s charter and Chapter 55 o f the General Stat- utcs of S o r t h Carolina, entitled "Business Corporation Act," and i s siibjvct to sitch tazes, liabilities nrrd restrictions as are provided by law.

I n Testinzony Whereof , I have hereunto set m y hand and a f f i x ed m y off icial seal.

Done i n o f f ice at Raleigh, this 1~ of SEPTEMBER, 1 9 7 0 .

i

DEPARTMENT 0

TO ALL TO WHOM THESE PRESENTS SHALL COME:

The undersigned, as Secretary of State of the State of North Dakota, hereby certifies that duplicate originals of an Application of

for a Certificate of Authority to transact business in this State, duly signed and verified pursuant to the provisions of the North Dakota Century Code, have been received in this office and are found to

-r+ 4 conform to law.

ACCORDINGLY, the undersigned, as such Secretary of State, and by virtue of the authority vested in him by law, hereby issues this Certificate of Authority to

ADP, IL'IC. to transact business in this State under the name of

AdP, INC. and attaches hereto a duplicate original of the Application for such Certificate.

IN TESTIMONY WHEREOF, I have hereunto set my hand and affixed the Great Seal of the State at

the Capitol in the City of Bismarck, this ....... 14th .... .... September 70 day of ..................... 4 ......................................... A . 19 .........

L.-Secretary of State.

By ............................................................................... Deputy.

"Buy North Dakota Products"

Ijfl,g.(j. 6: J(J RECEIPT AND CERTIFICATE NO 19903

ADP, INO.

0 NAME

(Lo 1 5 7 2 NUMBER

DOMESTIC CORPORATIONS

ARTICLES OF INCORPORATION

AMENDMENT

MERGER/CONSOLIDATION

DISSOLUTION

AGENT

RE-INSTATEMENT

CERTIFICATES OF CONTINUED EXISTENCE

MISCELLANEOUS

FO EIGN CORPORATIONS d CENSE

AMENDMENT

SURRENDER OF LICENSE 9 APPOINTMENT OF AGENT

CHANGE OF ADDRESS OF AGENT

CHANGE OF PRINCIPAL OFFICE

RE-INSTATEMENT

FORM 7

PENALTY

MISCELLANEOUS FILINGS /"

OR VILLAGE

SERVICE MARK RENEWAL

MARK OF OWNERSHIP

MARK OF OWNERSHIP RENEWAL

EQUIPMENT CONTRACT/CHATTEL MORTGAGE

POWER OF ATTORNEY

SERVICE OF PROCESS

MISCELLANEOUS

ASSIGNMENT-TRADE MARK, MARK OF OWNERSHIP, SERVICE MARK, REGISTRATION OF NAME

I certify that the attached document was received and filed in the office of TED W. BROWN, Secre- 4 t h September 7 0

tary of State, a t Columbus, Ohio, on the ------------ day of ............................ A. D. 19 -----, and

recorded on Roll 4 4 -- -- f --- r -at Frame- k 3 - a - o f the RECORDS OF INCORPORATION and MIS- CELLANEOUS FILINGS.

TED W. BROWN, Secretary of State

Uni ted S t a t e s Corpora t ion CO. Filed by and Returned To:---------------------------------------------------------------------------

60 W a l l S t .

New York,N.Y. 10005 ATT: Mrs. Shos tak

50.00 FEE RECEIVED: $ ----------------

ADP, INO. NAME: ------------_-------- ------------ - --- ---- -- -------- ------------ 3 3 / ' ' 12

- Registry -: FomIQa BmxNEss a3RmmnaPJ A P m 3 ~ ~ A V I W J R I T Y m ~ B u s ~ - - ~

- -

f 1 3 ~ L 709'3 - - - - (Office U s e Only)

~ ' r Y P E a R P R I N T r n r r r r r , Y r n B I A C R I N K

1. Narrre of the mrporation: A D P . Inc .

Note: ?he me rmst contain the word lvCorporatim," llCanpany," "Iimxprated," o r llLimitedw or an akbreviation of one of sxh mrds .

2. s t a t eo rmmtryof in=prpo&~~~: Delaware

3 . ate of -tian: August 1 3 , 1970 -tian, i f rat p r p t m l :

4 . - of The P r e n t i c e - H a l l C o r p o r a t i o n Sys t em, I n c .

Pddress of Oreqon registered off ice ( T h i s nust be a street address in Oregan ~ c h is identicdl to the registered agent I s business off ice) :

3 7 8 9 R i v e r Road N . Salem aRnxm 9 7 3 0 3

Street and M x h r City Zip Code

5. Ixkbss of the p r k i p d l o f f i c e of the business:

*. One ADP Boulevard Rose1 and r4 J 07068 Stn32t ard Nmber City State Zip Ccde

6 . Mailing address Corporation Division may use f o r h c e s :

One ADP Boulevard Rose1 and N J 07068 S t ree t ard k h b e r o r R3 Box City State Zip Ccde

7 . N a m e ard address of president ard s e ~ e t a r y :

Josh S. Weston One ADP Boulevard , Roseland, NJ President Fddress

Fred S . L a f e r One ADP Boulevard , Roseland, NJ mw / v i ce Pres ident Pddress

Ekeartion: P r ~ r l S T . n f ~ r

/sib- ,// Printed N a n ~

-n to mmct about this f i l ing : Belen d e l Rosario 1-800-223-1727 Name mflirrre Rlone Nurtbr

DSCB-6OOL (Rcv. 7-20-65) P'i

c ^ r r -n COMMONWEALTH 0 8 PENNSYLVANIA +. , -, . DEPARTMENT O F BTATE G& ---+ . HARRIPIBUWO 17110

( 7.. ............ ". ,..... . .... -+ June 29, 1771

R ~ I o ~ ~ s , Sinon B "adcr, S s q u i r e s 400 North Third S t r e c t H a r r i s b u r g , Pennnylvnn ia 17102

i l t t n : Thomas L. Ylcnker, ' E s q u i r c

In re ADP, INC.

Dear ICr. i tenger:

~ ~ ~ l i c s t i o n f o r a C e r t i f i c a t e o f A u t h o r i t y

of the foregoing has/h@/e/been approved and filed in

the Department of State on J u n e 29, 1 9 7 1 - -

certificate in evidence of which will is sue in due course.

Yours very truly

Krause

co~-po~-c~tt.on orgullt.zed under the LWS o f the State of Delaware------ / on Septembe 24, 1970.

---------.-----.--------- AuS f%d i n the CbePartl,lPnt o f &ate o f

P u e r t o B i c o the instrunlunts required by c9octiorl 1401 o f the

G e n e r a l Corporut ion &uw fLr the Commomvr .a~ tX o f .@i~, - to

8 ico, uppro aed <$i 1 1 tm g. 1 95 6.

JT B., /lineteen hundred d + i x d g = =

seventy.

Lourdes I. De Pierluisi A ~ ~ I I S I ~ U I Ptrr,t.r" mf PI.:,

w

Dated S e p t e m b e r 3 , 19 70 P A 3 P , 1:IC. [Exact Corporate Name of Corporation MaLi~lp Application]

and Y, I ts Secretary

STATE OF N e w Y o r l c ] sc. COUNTY OF New Y o r k

~t N e w Y o r k , N . Y. in said County on the 3rd day

of S e p t e m b e r 19 7 0 , before me personally appeared P A U L ALLCRS!IEYER , who being by me first duly sworn, declared that

he is the V i c e - p r e s i d e n t Of A D P , I N C . 1

that he signed the foregoing document as such V i c e - P r e s i d e n t of the

corporation, and that the statements therein contained are true. I' n

Not& Public

(NOTARIAL SEAL)

STATE OF RHODE ISLAND AND PROVIDENCE PLANTATIONS OFFICE OF T H E SECRETARY OF STATE

CERTIFICATE OF AUTHORITY OF

A L P , INC.

I, A U G U S T P. L A F H A d C O Secretary of State of the

State of Rhode Island hereby certify that duplicate originals of an Application of ADP, I N C .

for a Certificate of Authority to transact business in this State, duly signed and verified pursuant to the provisions of Chapter 7-1.1 of the General Laws, 1956, as amended, have been received in this office and are found to conform to law, and that the foregoing is a duplicate original of the Application for such Certificate.

Witness my hand and the seal of the State

of Rhode Island this 2 8 t h h y of September

19 70.

.dc~4~4~~*t / x- /IL- '< Sec?etary of State

c/

For Use B The Secretary 0lstat.e

File No.

Fee Paid

C. B. Dab

APPLICATION BY FOREIGN CORPORATION FOR AUTHORITY TO 'TRANSACT BUSINESS

IN THE STATE OF SOUTH CAROLINA

OFFICE O F THE SECRETARY O F STATE

This Space For Urn By The Secretary of State

File This Form in Duplicate

b Pursuant to Sec. 13.2 of the South Carolina Business Corporation Act of 1902, the undersigned

corporation hereby applies for authority to transact business in the State of South Carolins, and

for that purpose, hereby submits the following statement: (12.23.2 Supplement Code 1062)

(1) The name of the corporation is ---.&!&-_ma

(2) I t is incorporated under the laws of the state of ....-=&?!??!!?

(3) The date of its incorporation is . m h + J ~ . . . . - end the period of ite duration in

--.!?!tusl--..----. .................... -

(4) The nature of business which the corporation is authorized to do in its home state is:

To render electronic d a t a processing services Fncludlng

but not limited to the preparation of pryrolls .nd other buslnese

data.

(5) The nature of business which the corporation proposes to do in the state of South Carolina in:

To mnder electrunic d a t a processing ssmlcea Fncludlng

but not limited to the preparation of payrolla and other business

data.

office of the corporation in the j~irisdiction of its in-

.--.--.----.... ..---- corporation is in the city of ...R.PYs~ ( B k t and No.)

Delawam and stab of .-

1310 (7) The address of the proposed w s t e r e d office ru ti142 ~ t a t e uf *uuth Carolina is ..

(Streat md No.)

M y Street Columbia in the city of . . ...........

(8) The name of the proposed registered agent in this state at such address is

Zlhlted S ta tes Corporatbon Company

(9) The aggregate number of shares vhich the corporation has authority to issue i s 1,000 C o m m Shame, without par value

1,000.00 b. Total authorized capital stock $

(10) The aggregate number of shares which the corporation has issued is as folloas: (itemize by clses, par value and series if any)

100 Coarmon Without par value

1,000.00 (11) The stated capital of the corporation is $ .....................................

leptember 4th, 1970 ADP, IX. .....................................................

) * (Kame of Corporation)

.............. .

(12) CERTIFICATE OF ATTORNEY

Clarke W McCants ........ I ................. Y .................. 8---Jr? . an c ~ttr jrney licensetl to practice in the State of South Carolina. certif, thnc in m\- ouinion the col-~,ol-:ition. to \vhosc auulication for authority this certi- . . . . ficatc, is attachibtl, has cornl,lied tviih thr rtv;uiremcnts of (:hapter 1.13 of the South ~ a r o l i n a Code of 1962 as anlcntlcd r r l : ~ ~ i r ~ g lo thc clualil'icalion of Foreign Cor[)orations.

,' September 14 1970

a t .... ...... .! ... .... (Sngnnture) --

SCHEDULE O F F E E S (payable a t time of filing application ~ i t h C??rke W . McCants, Jr.

............................................... Secretary of State) (Type or Rlnt Name)

Fee for filing application ............ $ 5.00 in addition to the above, $.40 for each $1,000.00 of the aggregate value of shares

627 PkLastto S t a t e Llfe Bldg. Address ........................

which the cor~ora t ion is authorized to issue. but in no case'less than .................... ~( 40.00 1310 m y S t m t nor more than ............... ..... 1,000.00

C O l ~ l a , South caro l insTp01 NOTE - This form must be complrted in its entirctj. before it will be accepted for filing and accompanied by a copy of its articles of incorporat~on and all amendments thereto or in lieu thcreuf, if provided for by its jurisdiction of incorporation, the corporation may furnish a restated or consolidated lrticles or charter duly authenticated by the proper officer of its jurisdiction of incorporation.

N E W fORK STATE O F .................................................

COUNTY O F M U YoRK

- - -

Paul Allerambyar The undersigned ........... .... and 'IhCUmks .............................. A.)4ec%rtby do hereby certify

V i c e Preaiilent that they are the duly elected and acting ............... ~ .~~ ~ ~~~~ and .................. %CX'dary

respectively. of *DPs IllC* . corporation and are authorized to execute this verification:

that each of the. untiersignetl for himself does hereby further certify that he has read the foregoing document. understnntis the mrnning and purport of the statements therein contained and the seme are true to the best of his information and belief.

Hew York 4th Dated a t - . . . . . . . - . . . . . . .., this ...... ....................., 19

(Scmetnr

0 NOTE: This certificate has been prepared fo r execution by the president (or vice president) and secretary (or

tant secretary). I t may be executed by any of the persons enumerated in section 1.4 (12-11.4 Supplement Code 1962) of the South Carolina Business Corporation Act under the circumstances indicated. l f m y o n e other than the president (or vice president) and secretary (or assistant secretary) executes t h e form, the wording of this verification should be changed accordinglv.

To the Secretary of State of the State of Tennessee:

Rvnunt to the provisions of Section 48-25-103 of the T e n n c ~ ~ ~ Buineda Corporation Act, the undcdgd wr- p o d o n hereby applia~ for a certificntc of authority to t rwact buheda in the Stue of Tam-, l ad for that pur- pow ~ t r foflh:

1. The name of the corporation is ADP, Inc.

If different, the name under which the certificate of authodty b to bc obtained is

WOTE: The Secretary of State of the State of Tcrmescc may not h u e a d f I c a t C of authodty to a forc&a corporation for pmflt if iu m e d w not comply with the requiremenu of S d o n 48-14-101 of thc Tarnartc BU&CSE Cor- poration Act. If ob ta inb a d~ of authority under an assumed corporate name, an appliutlon muat be Aled pununnt to Section 48-lClOl(d).]

2. The mute or country under w h w Law it is incorporated is

3.Thedatcofiuincorporationis Auaust 13. 1970 (must bc month, day, and yar). and the period of duration, if other th.n perpetual, is

4. The complete street address (including rip code) of its principal off= is

One ADP Boulevard Rose1 and NJ 07068 Street City Sutc/Country Zip Code

5. The complete ureet .ddnu (including the county and the zip code) of its rcgistmd office in this ata!c is c/o The Prentice-Hall Corporation System, Inc., Maclellan Building, Third Floor, 722 Chestnut Street, Chattanooga, Tennessee Hamilton 37402

Street City/State County Zip Codc

The name of its rcgiatered agent at that office is

The Prentice-Hall Corporation System, Inc.

6. The names and complete business .ddrcssar (including rip code) of its current officers are: (Atuch repvlte l e e t if neccg.ry.)

Josh S. Weston President One ADP Boulevard, Roseland, NJ Fred S. Lafer VP/Secretary One ADP Boulevard, Roseland, NJ Arthur F. Weinbach VP/Treasurer One ADP Boulevard, Roseland. NJ James B. Benson Ass1 s t a n t secretary 1 ne

7. The names and complete buiness .ddresm (including zip code) of iu current board of dk&ors uc: (Attrh separate s h e if nearuuy.)

Josh S. Weston One ADP Boulevard, Roseland, NJ Fred S. Lafer One ADP Boulevard, Roseland, NJ Brthur F. Wpinhach One ADP Boulevard. Roseland. NJ

8. The corporation is a corporation for profit.

9. If the document is not to be effective upon fw by the Secretary of State, the delayed effective &/time b

.19 (dote). (time). [NUTE A delayed cf'fdve date a h d not bc lata th.n the 90th day aha thc date thu document ia Ikl by thc Seaduy of State.]

POTE: Thir appUation muat bc accompanied by a of nlrtsnce (or a documeot of dmllu import) duly authentk.ted by the Secretary of State or other official having custody of corporW d in thc state or country un&r whore law it is incorporated. The cmificntc not bar a date of more th.n one (I) month pdor to the &re thc appUdon is Wed in thia apte.]

%&/PO ADP, INC. Signature Date

Vice President S w s Capacity

Fred S. l a f e r Name (typed or printed)

Hlinl Fee: $300.00

SECRETARY OF STATE

CERTIFICATE OF AUTHORITY OF

ADP, INC. PERMIT NO. 86365

The undersigned, as Secretary of State of Texas, hereby certifies that an application of the above corporation for a Certificate of Authority to transact business in this State, duly signed pursuant to the provisions of the Texas Business Corporation Act, has been received in this Office and is found to conform to law.

ACCORDINGLY the undersigned, as such Secretary of State, and by virtue of the authority vested in the Secretary by law, hereby issues this Certificate of Authority to transact business in this State from and after this date for the purpose or purposes set forth in the application under the name of

and attaches hereto a copy of the Application for such Certificate.

Dated JANUARY 1 1 , 19 91 .

dae

ope,, '# S,ety 4 SI&

4 ADP. ZNC.

ADP, ZNC.

Qeeazd;tgPy, 1R urrdP~aiyuzd, ao -A S&? a/ Stnl, ruLd

6 ~ t t u 4 tAO autRadg dxzntxzd iin Rm By h, 4 h ~~~ 4 a d h , i, ADP, ZNC.

L i,an~act e d ht .tL Sfah and alt& L a L a dupL&

w cJ! a! qpLcaiiam P, A& Cetti/Laixz.

m ot st.- 1117.012 F.C. 6

OFFICE OF

COMMlSSlONER OF FORElCN CORPORATlONS

A certificate of authority is hereby granted to

a corporation organized under the laws of Delaware

and having its - 3 3 Clarendon Avenue, Yontpelier

principal place of business within this State at . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

C / O John Wackerman to engage in the business of

rendering e l e c t r o n i c data processing

s e r v i c e s , Including, but not l i m i t e d t o the preparation of payro l l s and other bdainess data .

..... . . . ...................... This certticate of authority shall continue in force until... Sel)t emb. e'r...l l. 8 11th ~eptember 7 0

Dated at Montpelier, Vmont , this . . . . . . . . . . . . . . . . . . . . . . . . day of.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ., 18.. . .

secNt8q of state CommInloner of Fomlpn Colpontlonn

o m September 14, 1970

365 L> 60 Vdf, & A d ADP, Inc.

@ amp ,born 0 y 7 a r n # ~ 2 d L LW gP oe 1 aware mm/, Rd ,&a&&& ,ya,&mrnh /L&, ,b

AM$ a z d k z ~ d o dnrdnrd k' L , & s& ;/) %$Liz lh a 2 a+ mod t+a wrn/&Z wt&addm/md P d

FOREIGN

1 STATE OF WASHIKGTON DEPARTMENT OF STATE

I, A. LUDLOW KRAMER, Secretary of State of the State of Washington and custodian of its seal, I

hereby certlfy thai

ADP, INC.

1 a foregn corporation of Oelaware

ADP, INC.

An application for a Certificate of Authority which conforms with the law of this state was ~ filed In my office on this date and a copy is attached to this certificate.

I

I

In witness whereof I have signed and hove

affixed the seal of the State of Washing:on to

this certificate a t Olympia, the State Capitol,

September 14, 1970

A LUDLO'N KRSMER

SECRETARY OF STATE

I, Joe Manchin 111, Secretary of State of the State of West Virginia, hereby certifi that

ADP, INC.

Control Number: 67831

a corporation formed under the laws of Delaware

@ has filed its "Application for Certificate of Authority" to transact business in West Virginia as required by the provisions of the West Virginia Code. I hereby declare the organization to be registered as a foreign corporation from its effective date of June 30, 2004

Therefore, I issue this

CERTIFICATE OF AUTHORITY to the corporation authorizing it to transact business in West Virginia

Given under my hand and the Great Seal of the State of

West Virginia on this day of June 30,2004

Secretary of Sbte

Form 22-Sec. Btate. Certlflcate nf Authority

United States of America State of Wisconsin

Department of State

ADP I N C . WHEREAS, -----------------------------------------------------------------------------, a corporation organized under the laws of the State of ----- D - ~ & H B ~ - % ----------------, has made

application for a -?---~~X:Z'E~?Z- certificate of authority to transact business in Wisconsin and has complied with the requirements of section 180.815 of the Wisconsin statutes, and has paid the required fee, Now Therefore,

The aforesaid corporation is hereby authorized to transact business in Wisconsin, in accordance with its application and the Wisconsin statutes.

In Testimony Whereof, I have hereunto set my hand

and affixed my official Seal, at the Capitol, in the City of

14th Seuteml>er Madison, this ---------, day of -----------------------, 7n

Secretary of State

OFFICE OF THE

SECRETARY OF STATE

. . . ADP, INC. . . .

T h e undersigned, as Secretary of State of the State of Wyoming, hereby certifies that duplicate originals of an Application of

. . . ADP, INC. . . . for a Certificate of Authority to transact business in this State, duly signed and verified pursuant to the provisions of the Wyoming Business Corporation Act, have been received in this office and are found to conform to law.

ACCORDINGLY the undersigned, as such Secretary of State, and by virtue of the authority vested in him by law; hereby issues this Certificate of Authority to

. . . ADP, INC. . . . and attaches hereto a duplicate original or the Application for such Certificate.

IN TESTIMONY WHEREOF, 1 have hereunto set my hand and

affixed the Great Seal of the State of Wyoming.

Done at Cheyenne, the Capital,

this t w e n t y - t h i r d day of

Sample iPay Statement

SAMPLETE

AR

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©

2001

, 199

9, 1

998

Aut

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ata

Pro

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ing,

Inc.

▲

THE ORIGINAL DOCUMENT HAS A REFLECTIVE WATERMARK ON THE BACK.THE ORIGINAL DOCUMENT HAS A REFLECTIVE WATERMARK ON THE BACK. HOLD AT AN ANGLE TO VIEW WHEN CHECKING THE ENDORSEMENT.HOLD AT AN ANGLE TO VIEW WHEN CHECKING THE ENDORSEMENT.

E01382723

CO. FILE DEPT. CLOCK NUMBERABC 126543 123456 12345 00000000 1

Social Security Number: XXX-XX-9999Taxable Marital Status: MarriedExemptions/Allowances:

Federal: 3, $25 Additional TaxState: 2Local: 2

ACME SUPPLIES CORP.475 KNAPP AVENUEANYTOWN, USA 10101

SAMPLE NON-NEGOTIABLEVOID VOID VOID

04-2371-106 ©2006, 2003 A

DP

, Inc.

ACME SUPPLIES CORP. Payroll check number: 0000000000475 KNAPP AVENUE Pay date: 12/26/2006ANYTOWN, USA 10101 Social Security No. XXX-XX-9999

Pay to theorder of: JANE HARPERThis amount: TWO HUNDRED NINETY-ONE AND 90/100 DOLLARS $291.90

BANK NAMESTREET ADDRESS

AUTHORIZED SIGNATURE

CITY STATE ZIP VOID AFTER 90 DAYS

�001379� �122000496�4040110157�

1

Earnings rate hours this period year to dateRegular 10.00 32.00 320.00 16,640.00Overtime 15.00 1.00 15.00 780.00Holiday 10.00 8.00 80.00 4,160.00Tuition 37.43* 1,946.80

Gross Pay $ 452.43 23,526.80

Deductions StatutoryFederal Income Tax - 40.60 2,111.20Social Security Tax - 28.05 1,458.60Medicare Tax - 6.56 341.12NY State Income Tax - 8.43 438.36NYC Income Tax - 5.94 308.88NY SUI/SDI Tax - 0.60 31.20

OtherBond - 5.00 100.00401(k) - 28.85* 1,500.20Stock Plan -15.00 150.00Life Insurance - 5.00 50.00Loan - 30.00 150.00

AdjustmentLife Insurance + 13.50

Net Pay $ 291.90

* Excluded from federal taxable wages

Your federal wages this period are $386.15

Other Benefits andInformation this period total to dateGroup Term Life 0.51 27.00Loan Amt Paid 840.00

Vac Hrs 40.00Sick Hrs 16.00Title Operator

Important NotesEFFECTIVE THIS PAY PERIOD YOUR REGULAR

HOURLY RATE HAS BEEN CHANGED FROM $8.00

TO $10.00 PER HOUR.

WE WILL BE STARTING OUR UNITED WAY FUND

DRIVE SOON AND LOOK FORWARD TO YOUR

PARTICIPATION.

Earnings Statement

Period ending: 12/19/2006Pay date: 12/26/2006

JANE HARPER101 MAIN STREETANYTOWN, USA 12345

THIS IS NOT A CHECKTE

AR

HE

RE

©

2001

, 199

9, 1

998

Aut

omat

ic D

ata

Pro

cess

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Inc.

▲

HOLD AT AN ANGLE TO VIEW WHEN CHECKING THE ENDORSEMENT.HOLD AT AN ANGLE TO VIEW WHEN CHECKING THE ENDORSEMENT.

E01382723

Other Benefits andInformation this period total to dateGroup Term Life 0.51 27.00Loan Amt Paid 840.00

Vac Hrs 40.00Sick Hrs 16.00Title Operator

Important NotesEFFECTIVE THIS PAY PERIOD YOUR REGULAR

HOURLY RATE HAS BEEN CHANGED FROM $8.00

TO $10.00 PER HOUR.

WE WILL BE STARTING OUR UNITED WAY FUND

DRIVE SOON AND LOOK FORWARD TO YOUR

PARTICIPATION.

CO. FILE DEPT. CLOCK NUMBERABC 126543 123456 12345 00000000 1

Social Security Number: XXX-XX-9999Taxable Marital Status: MarriedExemptions/Allowances:

Federal: 3, $25 Additional TaxState: 2Local: 2

Earnings Statement

Period ending: 12/19/2006Pay date: 12/26/2006

JANE HARPER101 MAIN STREETANYTOWN, USA 12345

ACME SUPPLIES CORP.475 KNAPP AVENUEANYTOWN, USA 10101

Earnings rate hours this period year to dateRegular 10.00 32.00 320.00 16,640.00Overtime 15.00 1.00 15.00 780.00Holiday 10.00 8.00 80.00 4,160.00Tuition 37.43* 1,946.80

Gross Pay $ 452.43 23,526.80

Deductions StatutoryFederal Income Tax - 40.60 2,111.20Social Security Tax - 28.05 1,458.60Medicare Tax - 6.56 341.12NY State Income Tax - 8.43 438.36NYC Income Tax - 5.94 308.88NY SUI/SDI Tax - 0.60 31.20

OtherBond - 5.00 100.00401(k) - 28.85* 1,500.20Stock Plan -15.00 150.00Life Insurance - 5.00 50.00Loan - 30.00 150.00

AdjustmentLife Insurance + 13.50

Net Pay $ 291.90

* Excluded from federal taxable wages

Your federal wages this period are $386.15

04-2371-106 ©2006, 2003 A

DP

, Inc.2

55-0049/1220

ACME SUPPLIES CORP. Advice number: 0000000000475 KNAPP AVENUE Pay date: 12/26/2006ANYTOWN, USA 10101 Social Security No. XXX-XX-9999

Deposited to the account of account number transit ABA amountJANE HARPER 21123255 2155 5522 $291.90

NON-NEGOTIABLE

THE ORIGINAL DOCUMENT HAS A REFLECTIVE WATERMARK ON THE BACK.THE ORIGINAL DOCUMENT HAS A REFLECTIVE WATERMARK ON THE BACK.

©2007. ADP. 2

Sample Reporting Package – Four Standard Reports

1. Employee Service Center (ESC) Score CardProvided monthly to provide visibility into ESC performance. Includes data on SLA metrics, open and aging cases, and employee satisfaction survey results.

2. Payroll and Operations DashboardProvided post payroll production to outline process variation and errors. Includes data of all pay impacting issues throughout the COS service offering.

3. Operations Monthly Performance ReportProvided monthly to report Service Level Agreement (SLA) performance data and address any service issues across the COS service offering.

4. Quarterly Executive Performance ReportProvided quarterly to report Service Level Agreement (SLA) performance data and address any service issues across the COS service offering.

©2007. ADP. 3

Employee Employee Service CenterService Center

Score CardScore Card

[Client Name] - Scorecard - SummaryReporting Period: January 1, 2011 - October 31, 2011

Refresh Date: 11/10/2011 04:03:55 PM

MetricCategory Service Level Metric Description

ContractedGoal

Jan 11 Feb 11 Mar 11 Q1 +(-)Q1 Apr 11 May 11 Jun 11 Q2 +(-)

Q2 Jul 11 Aug 11 Sep 11 Q3 +(-)Q3 Oct 11 Nov 11 Dec 11 Q4 +(-)

Q4 Annual +(-)Annual

CallMetrics

Calls Received: 272 208 239 719 165 202 221 588 113 135 168 416 466 466 2,189

Calls Answered: 266 203 236 705 161 201 221 583 111 134 167 412 454 454 2,154

Abandonment % after 45 seconds 5.0% 1.5% 1.0% 0.0% 0.8% 4.2% 1.8% 0.5% 0.0% 0.7% 4.3% 0.9% 0.0% 0.6% 0.5% 4.5% 1.7% 1.7% 3.3% 0.9% 4.1%

Service Level %: 0 90.2% 82.8% 81.8% 85.2% 85.2% 85.7% 88.1% 91.0% 88.5% 88.5% 83.8% 92.5% 88.6% 88.6% 88.6% 80.4% 80.4% 80.4% 85.7% 85.7%

Average Speed of Answer (seconds): 45 20 31 30 27 18 22 22 19 21 24 31 13 18 20 25 40 40 5 26 19

Average Handle Time (seconds): 539 548 549 545 468 555 466 497 506 433 421 448 570 570 519

CreatedCases

Cases Created (Emails): 2 3 5 10 3 2 3 8 0 19 1 20 2 2 40

Cases Created (Web Inquiries): 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

Cases Created (Inbound Calls): 264 193 227 684 153 193 211 557 105 129 162 396 443 443 2,080

First Call Resolution Cases Created (Inbound Calls): 228 165 188 581 126 133 176 435 94 111 139 344 367 367 1,727

First Call Resolution Cases Created % (Inbound Calls): 0.0% 86.4% 85.5% 82.8% 84.9% 84.9% 82.4% 68.9% 83.4% 78.1% 78.1% 89.5% 86.0% 85.8% 86.9% 86.9% 82.8% 82.8% 82.8% 83.0% 83.0%

ClosedCases

Cases Closed (Emails):

Cases Closed (Calls):

Cases Closed (Web Inquiries):

Cases Closed (Total Contacts):

Cases Closed within 5 Business Days (Total Contacts):

Cases Closed within 5 Business Days % (Total Contacts): 80.0%

1 3 5 9 3 2 3 8 0 5 1 6 2 2 25

230 166 187 583 127 137 186 450 94 119 161 374 429 429 1,836

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

231 169 192 592 130 139 189 458 94 124 162 380 431 431 1,861

228 169 192 589 130 138 189 457 94 121 156 371 411 411 1,828

98.7% 100.0% 100.0% 99.5% 19.5% 100.0% 99.3% 100.0% 99.8% 19.8% 100.0% 97.6% 96.3% 97.6% 17.6% 95.4% 95.4% 15.4% 98.2% 18.2%

2-84U8CJ Page 1 of 1

[Client Name] - Open Case Summary Reporting Period as of October 31, 2011

Refresh Date: 11/10/2011 04:03:55 PM

ESC Cases Remaining Open 19

Number of Cases Open 0-2 Days 5




Number of Cases Open 16+ Days 1


[Client Name] - Aging Cases

Reporting Period as of October 31, 2011

Refresh Date: 11/10/2011 04:03:55 PM

EIDEmployee

# Last NameDate

Opened Age Type Sub Type Source SR # Owner Reason Resolution Sub Resolution

9/20/11 29 H&W Services Dependents Call - Incoming 2-937250490 B: Benefits T1.5 - COS Tier 1.5 ESC Suprvs D1: Done û 1st CB comp

10/12/11 13 H&W Services Elections Call - Incoming 2-956981251 B: Benefits T1.5 - COS Tier 1.5 ESC Suprvs

10/17/11 10 Payroll/HR Services Address Change Call - Incoming 2-960992570 B: Benefits T1.5 - COS Tier 1.5 ESC Suprvs D1: Done û 1st CB comp

10/18/11 9 H&W Services Annual Enrollment Call - Incoming 2-962199068 B: Benefits T1.5 - COS Tier 1.5 ESC Suprvs D3: Done û No Cntct lttr

10/19/11 8 H&W Services Annual Enrollment Call - Incoming 2-963166632 B: Benefits T1.5 - COS Tier 1.5 ESC Suprvs D1: Done û 1st CB comp

10/21/11 6 H&W Services Life Events Call - Incoming 2-965331263 B: Benefits T1.5 - COS Tier 1.5 ESC Suprvs D: Done û Callback comp

10/24/11 5 H&W Services Annual Enrollment Call - Incoming 2-967233563 B: Benefits T1.5 - COS Tier 1.5 ESC Suprvs D1: Done û 1st CB comp

10/24/11 5 H&W Services Annual Enrollment Call - Incoming 2-967570182 B: Benefits T1.5 - COS Tier 1.5 ESC Suprvs

10/24/11 5 H&W Services Dependents Call - Incoming 2-967333262 B: Benefits T1.5 - COS Tier 1.5 ESC Suprvs D2: Done û 2nd CB comp

10/24/11 5 H&W Services Life Events Call - Incoming 2-967246089 B: Benefits T1.5 - COS Tier 1.5 ESC Suprvs D: Done û Callback comp

Age of Cases: 5+ Days


Reason Field Codes

AUTH Authoria Self Service

B Benefits has a Clarify case open

ESS Portal Issues, GCM case created

iPAY iPay issues

G Garnishment has an open case

H Haste Enrollments

P Payroll has an open Activity

T3 Client, Corporate or Third party has the issue

BH Benefits/Haste Enrollment

PB Payroll/Benefits

PESS Payroll/ESS

BESS Benefits/WAVES/ESS

PiPAY Payroll/iPay

PG Payroll/Garnishments

MC Manual Check

DE Data Entry

ESCDE ESC Data Entry Admin

PRWC Payroll Work Center

Resolution Field Codes

T1.5 - COS Tier 1.5 ESC SuprvsSR Owned by ESC

Sub Resolution Field Codes

D Call Back can be completed and SR closed

D1 First Call Back has been completed

D2 Call Back can be completed and SR closed

D3 No Contact Letter Sent


Type Sub-TypeTotalSRs Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11 Jul-11 Aug-11 Sep-11 Oct-11

H&W Services Dependents 396 52 38 99 25 60 75 13 6 14 14

H&W Services Elections 352 43 34 24 36 48 27 16 24 42 58

H&W Services Annual Enrollment 263 14 3 8 7 1 5 4 8 5 208

H&W Services Carrier Related Inquiry 188 27 31 17 12 11 20 8 19 18 25

H&W Services Life Events 139 14 11 5 18 14 14 13 17 24 9

Payroll/HR Services General Topic 116 29 11 9 3 13 7 10 7 13 14

Payroll/HR Services Password Reset 81 6 8 8 8 2 8 4 4 1 32

H&W Services Eligibility 69 10 13 10 1 6 7 10 3 6 3

Payroll/HR Services Retirement/Savings Plans 53 7 4 5 1 5 4 10 6 5 6

Payroll/HR Services On-line Web Portal 49 3 3 5 4 2 3 2 2 7 18

Payroll/HR Services Address Change 42 9 4 1 2 7 3 3 4 9

Payroll/HR Services Employee Verification 38 5 4 7 5 4 3 1 3 3 3

Payroll/HR Services Deductions 29 8 3 5 4 3 2 1 1 1 1

H&W Services Life Insurance 23 2 1 1 3 3 3 1 4 5

Payroll/HR Services Garnishment/Levies 23 3 2 5 4 2 1 1 2 3

H&W Services Password Reset 21 3 1 1 2 1 3 1 9

Payroll/HR Services Direct Deposit 21 3 1 2 1 2 1 1 7 3

H&W Services Plan Features 20 2 5 1 1 2 9

Payroll/HR Services Taxes 19 10 4 3 1 1

H&W Services Deductions 18 1 1 2 4 3 3 4

Payroll/HR Services File Imports and Exports 18 18

[Client Name] - Trending by Sub -TypeReporting Period: January 1, 2011 - October 31, 2011

Refresh Date: 11/10/2011 04:03:55 PM


Type Sub-TypeTotalSRs Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11 Jul-11 Aug-11 Sep-11 Oct-11

H&W Services Appeal 15 1 1 2 1 2 3 5

H&W Services Letters and Reprints 14 2 7 1 1 2 1

H&W Services Termination 14 1 1 5 1 4 2

H&W Services Navigation 11 3 1 3 1 2 1

Payroll/HR Services Paycheck Delivery 9 2 1 1 2 1 1 1

Payroll/HR Services Disability/Sick Time 8 1 3 2 1 1

Payroll/HR Services Payroll Files 8 1 1 1 1 1 1 1 1

Payroll/HR Services W2 Reprint 8 2 2 1 1 1 1

Payroll/HR Services Paycheck Amount 6 1 3 1 1

Payroll/HR Services Vacation and Holidays 6 1 2 1 1 1

Payroll/HR Services Withholding 6 1 1 2 2

H&W Services Status Change 5 2 2 1

Payroll/HR Services Navigation 5 1 2 2

Payroll/HR Services Status Change 4 1 1 1 1

Payroll/HR Services Termination 4 1 1 1 1

Payroll/HR Services System Issues 3 1 1 1

H&W Services Pre-tax Deductions 2 1 1

Payroll/HR Services Admin 2 1 1

Payroll/HR Services Letters and Reprints 2 1 1

Payroll/HR Services Policy 2 1 1

Payroll/HR Services Stop Payment/DD recall 2 1 1

Payroll/HR Services Time and Attendance 2 1 1

Payroll/HR Services W2 Error 2 2

Payroll/HR Services Form Request 1 1

Payroll/HR Services Manual Check 1 1

Sum: 2,120 266 196 232 156 195 214 105 148 163 445


[Client Name] - Trending by Sub -TypeReporting Period: January 1, 2011 - October 31, 2011

Refresh Date: 11/10/2011 04:03:55 PM


[Client Name] - Frequent ContactsReporting Period: January 1, 2011 - October 31, 2011

Refresh Date: 11/10/2011 04:03:55 PM

Employee Name Employee NoPeriodTotal Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11 Jul-11 Aug-11 Sep-11 Oct-11

304474 16 7 6 1 1 1

213956 14 1 5 1 3 2 2

304546 12 1 3 1 3 2 2

213156 11 1 4 6

289842 11 1 2 3 1 4

290626 11 1 3 5 2

304445 11 7 2 1 1

304497 11 4 4 2 1

213732 10 1 6 3

289592 10 1 1 3 4 1

289662 10 1 1 2 2 1 1 2

304386 10 2 1 1 2 1 3

304526 10 2 2 5 1

304581 10 2 1 2 3 2

212405 9 2 6 1

286766 9 3 3 2 1

289020 9 1 1 2 1 4

304039 9 2 2 4 1

304191 9 1 1 5 1 1

304536 9 2 2 1 3 1

304558 9 3 2 3 1



304569 9 5 3 1

304684 9 2 7

213494 8 2 1 1 1 3

215093 8 3 4 1

266650 8 2 5 1

304423 8 2 5 1

304504 8 1 1 6

304539 8 2 3 2 1

304545 8 3 2 3

304561 8 1 3 2 1 1

304576 8 1 3 4

213019 7 1 1 5

213385 7 7

240582 7 1 3 2 1

256092 7 3 1 1 2

266804 7 6 1

290267 7 2 1 2 1 1

291161 7 1 1 1 4

302519 7 3 3 1

304056 7 1 2 4

304331 7 1 3 2 1

304350 7 3 4

304523 7 4 3

304574 7 1 1 3 1 1

304659 7 5 1 1

304714 7 7

207948 6 2 4



212574 6 1 1 3 1

213010 6 1 5

251675 6 4 1 1

266057 6 4 1 1

274954 6 4 2

275790 6 1 1 4

283029 6 1 1 2 1 1

289321 6 2 2 1 1

301472 6 2 2 2

302666 6 6

303407 6 1 3 1 1

303599 6 6

303893 6 3 2 1

304405 6 4 2

304502 6 4 1 1

304524 6 1 1 2 2

212093 5 2 1 1 1

212259 5 2 3

212567 5 1 1 2 1

212899 5 2 1 2

213023 5 2 2 1

213234 5 2 1 1 1

213314 5 1 1 3

213517 5 1 1 1 2

214102 5 1 2 1 1

250537 5 1 1 1 2

252191 5 1 3 1



289125 5 3 2

289195 5 1 3 1

289512 5 5

289912 5 5

290792 5 1 4

290816 5 1 1 3

301352 5 4 1

301707 5 1 1 2 1

303736 5 3 1 1

303914 5 1 1 3

304340 5 2 2 1

304400 5 4 1

304476 5 2 2 1

304510 5 5

304529 5 2 3

304542 5 2 1 2

304556 5 1 2 2

304560 5 1 1 1 2

304566 5 2 3

304595 5 2 3

304605 5 4 1

304622 5 1 2 2

304662 5 2 2 1

304666 5 2 1 2

304686 5 3 2

304687 5 5

304694 5 1 4



304700 5 5

304712 5 4 1

Sum: 717 84 72 95 71 77 64 31 55 65 103


[Client Name] - Trending by PaygroupReporting Period: January 1, 2011 - October 31, 2011

Refresh Date: 11/10/2011 04:03:55 PM

Type/Sub Type: H&WServices -Dependents

H&WServices -Elections

H&WServices -AnnualEnrollment

H&WServices -CarrierRelatedInquiry

H&WServices -Life Events

Payroll/HRServices -GeneralTopic

Payroll/HRServices -PasswordReset

H&WServices -Eligibility

Payroll/HRServices -Retirement/SavingsPlans

Payroll/HRServices -On-line WebPortal

Payroll/HRServices -AddressChange

Payroll/HRServices -EmployeeVerification

Payroll/HRServices -Deductions

H&WServices -LifeInsurance

Payroll/HRServices -Garnishment/Levies

396 352 263 188 139 116 81 69 53 49 42 38 29 23 23

PaygroupPaygroupTotals

Paygroup%

8R8 854 40.28% 199 166 88 72 46 21 35 31 11 27 15 5 9 12 4

8R9 731 34.48% 124 102 139 80 62 15 26 25 21 12 10 6 15 6 4

1RD 253 11.93% 43 64 21 23 19 7 9 6 4 7 10 5 5 5

Unknown 145 6.84% 1 2 2 1 1 68 9 1 24 7

9GX 128 6.04% 28 18 13 12 11 2 11 7 5 2 7 1 3

9GE 4 0.19% 2 2

9GB 3 0.14% 1 2

9FY 1 0.05% 1

9GM 1 0.05% 1

Totals: 2,120 100.00% 396 352 263 188 139 116 81 69 53 49 42 38 29 23 23


Type/Sub Type: H&WServices -PasswordReset

Payroll/HRServices -DirectDeposit

H&WServices -PlanFeatures

Payroll/HRServices -Taxes

H&WServices -Deductions

Payroll/HRServices -File Importsand Exports

H&WServices -Appeal

H&WServices -Letters andReprints

H&WServices -Termination

H&WServices -Navigation

Payroll/HRServices -PaycheckDelivery

Payroll/HRServices -Disability/Sick Time

Payroll/HRServices -Payroll Files

Payroll/HRServices -W2 Reprint

Payroll/HRServices -PaycheckAmount

21 21 20 19 18 18 15 14 14 11 9 8 8 8 6


Paygroup%

8R8 854 40.28% 7 12 5 13 9 13 6 4 7 4 6 2 2 1

8R9 731 34.48% 7 3 11 4 9 8 9 3 2 4 5 3

1RD 253 11.93% 4 3 3 2 2 4 1 1 1

Unknown 145 6.84% 1 18 1 1 1 1 1

9GX 128 6.04% 3 2 1

9GE 4 0.19%

9GB 3 0.14%

9FY 1 0.05%

9GM 1 0.05%

Totals: 2,120 100.00% 21 21 20 19 18 18 15 14 14 11 9 8 8 8 6


Type/Sub Type:

Payroll/HRServices -VacationandHolidays

Payroll/HRServices -Withholding

H&WServices -StatusChange

Payroll/HRServices -Navigation

Payroll/HRServices -StatusChange

Payroll/HRServices -Termination

Payroll/HRServices -SystemIssues

H&WServices -Pre-taxDeductions

Payroll/HRServices -Admin

Payroll/HRServices -Letters andReprints

Payroll/HRServices -Policy

Payroll/HRServices -StopPayment/DDrecall

Payroll/HRServices -Time andAttendance

Payroll/HRServices -W2 Error

Payroll/HRServices -FormRequest

6 6 5 5 4 4 3 2 2 2 2 2 2 2 1


Paygroup%

8R8 854 40.28% 3 1 4 2 2 1 2 2 1 1 1 1

8R9 731 34.48% 5 1 1 1 2 1 2 1 1 1

1RD 253 11.93% 1 1 1 1

Unknown 145 6.84% 3 1 1

9GX 128 6.04% 1 1

9GE 4 0.19%

9GB 3 0.14%

9FY 1 0.05%

9GM 1 0.05%

Totals: 2,120 100.00% 6 6 5 5 4 4 3 2 2 2 2 2 2 2 1


Type/Sub Type: Payroll/HRServices -ManualCheck Totals

1


Paygroup%

8R8 854 40.28% 1 854

8R9 731 34.48% 731

1RD 253 11.93% 253

Unknown 145 6.84% 145

9GX 128 6.04% 128

9GE 4 0.19% 4

9GB 3 0.14% 3

9FY 1 0.05% 1

9GM 1 0.05% 1

Totals: 2,120 100.00% 1 2,120


[Client Name] - Trending by PaygroupReporting Period: October 2011

Refresh Date: 11/10/2011 04:03:55 PM

Type/Sub Type: H&WServices -AnnualEnrollment





H&WServices -Dependents



H&WServices -PasswordReset




H&WServices -Appeal



208 58 32 25 18 14 14 9 9 9 9 6 5 5 4


Paygroup%

8R9 213 47.87% 121 22 11 16 5 3 3 3 5 8 3 2 2 2

8R8 146 32.81% 59 22 12 5 12 7 2 5 2 1 2 1 5 3 2

1RD 41 9.21% 18 7 5 2 2 2 1 1 2 1

9GX 30 6.74% 9 6 4 2 2 1 2 1

Unknown 15 3.37% 1 1 1 7 1

Totals: 445 100.00% 208 58 32 25 18 14 14 9 9 9 9 6 5 5 4

Page 1 of 22-84U8CJ

Type/Sub Type: H&WServices -Eligibility












Payroll/HRServices -W2 Reprint Totals

3 3 3 2 1 1 1 1 1 1 1 1 1


Paygroup%

8R9 213 47.87% 2 1 1 1 1 1 213

8R8 146 32.81% 1 1 1 1 1 1 146

1RD 41 9.21% 41

9GX 30 6.74% 2 1 30

Unknown 15 3.37% 3 1 15

Totals: 445 100.00% 3 3 3 2 1 1 1 1 1 1 1 1 1 445

Page 2 of 22-84U8CJ

[Client Name] - Trending by LocationReporting Period: January 1, 2011 - October 31, 2011

Refresh Date: 11/10/2011 04:03:55 PM
















396 352 263 188 139 116 81 69 53 49 42 38 29 23 23

LocationLocationTotals

Location%

Z0310 254 11.98% 44 48 43 16 21 10 3 10 7 1 1 4 2

A0100 174 8.21% 25 46 15 17 12 5 7 4 3 2 10 5 1 5

Unknown 145 6.84% 1 2 2 1 1 68 9 1 24 7

Z0391 140 6.60% 46 32 22 10 4 3 3 3 1 2 2 1

Z0395 128 6.04% 39 18 6 18 9 3 10 2 6 6 2 1 1

Z0353 126 5.94% 11 23 20 13 11 2 6 2 7 5 3 1 4 2

E100 106 5.00% 17 17 13 12 6 2 8 6 5 2 7 1 3

Z0340 101 4.76% 21 13 10 8 12 1 6 8 4 4 1 2 3

Z0363 100 4.72% 16 19 8 7 10 2 6 8 6 2 3

Z0330 71 3.35% 21 5 11 8 3 4 2 2 3

Z0318 67 3.16% 11 15 5 3 6 4 3 3 3 5 2

Z0316 57 2.69% 14 12 3 10 3 1 1 1 1

Z0345 55 2.59% 8 15 5 4 4 2 1 4 2 5 2 1 1

Z0328 53 2.50% 11 8 16 1 1 1 2 1 4 2

Z0314 47 2.22% 9 8 8 1 7 1 1 2 2

Z0335 45 2.12% 6 6 8 9 2 1 2 2 2

Z0357 45 2.12% 12 2 10 7 5 1 2 2








H&WServices -Appeal









21 21 20 19 18 18 15 14 14 11 9 8 8 8 6


Location%

Z0310 254 11.98% 4 2 2 1 2 8 2 3 4 4 1

A0100 174 8.21% 2 3 2 2 3 1 1

Unknown 145 6.84% 1 18 1 1 1 1 1

Z0391 140 6.60% 3 1 3 1

Z0395 128 6.04% 1 1 1 1

Z0353 126 5.94% 2 2 1 1 1 4 1 1

E100 106 5.00% 2 2 1

Z0340 101 4.76% 1 1 3 1

Z0363 100 4.72% 1 1 1 1 4 1 1 1

Z0330 71 3.35% 1 4 1 1 3 1

Z0318 67 3.16% 1 3 1 1 1

Z0316 57 2.69% 1 6 1

Z0345 55 2.59% 1

Z0328 53 2.50% 1 1 1 2 1

Z0314 47 2.22% 1 2 2 1

Z0335 45 2.12% 2 1 1 1 1

Z0357 45 2.12% 3 1


Type/Sub Type:
















6 6 5 5 4 4 3 2 2 2 2 2 2 2 1


Location%

Z0310 254 11.98% 2 3 1 1 1 2 1

A0100 174 8.21% 1 1 1

Unknown 145 6.84% 3 1 1

Z0391 140 6.60% 1 1 1

Z0395 128 6.04% 1 1

Z0353 126 5.94% 1 1 1

E100 106 5.00% 1 1

Z0340 101 4.76% 1 1

Z0363 100 4.72% 1 1

Z0330 71 3.35% 1

Z0318 67 3.16%

Z0316 57 2.69% 1 1 1

Z0345 55 2.59%

Z0328 53 2.50%

Z0314 47 2.22% 1 1

Z0335 45 2.12% 1

Z0357 45 2.12%



1


Location%

Z0310 254 11.98% 254

A0100 174 8.21% 174

Unknown 145 6.84% 145

Z0391 140 6.60% 140

Z0395 128 6.04% 1 128

Z0353 126 5.94% 126

E100 106 5.00% 106

Z0340 101 4.76% 101

Z0363 100 4.72% 100

Z0330 71 3.35% 71

Z0318 67 3.16% 67

Z0316 57 2.69% 57

Z0345 55 2.59% 55

Z0328 53 2.50% 53

Z0314 47 2.22% 47

Z0335 45 2.12% 45

Z0357 45 2.12% 45

















396 352 263 188 139 116 81 69 53 49 42 38 29 23 23


Location%

Z0377 45 2.12% 16 3 4 6 7 2 2 1 3

Z0370 40 1.89% 2 8 7 2 1 1 2 8 2 1

Z0365 38 1.79% 10 1 8 3 3 1 2 1 1 1 1

Z0342 36 1.70% 2 7 6 6 1 1 1 3 1 1

Z0350 25 1.18% 4 2 8 5 2 1

A0300 24 1.13% 10 3 1 2 1 2 2

Z0346 23 1.08% 6 8 3 2 1 1 1 1

Z0369 22 1.04% 3 1 2 1 1 6 1 1

Z0359 20 0.94% 1 4 2 5 2 1 1

Z0327 19 0.90% 2 5 1 4 3 2

Z0368 19 0.90% 1 4 3 4 4 2 1

Z0344 16 0.75% 2 5 2 1 1 3

E300 14 0.66% 8 1 5

Z0343 14 0.66% 3 5 1 1 1

Z0324 12 0.57% 4 1 1 3 1 1

Z0320 11 0.52% 4 2 1 1

Z0356 10 0.47% 2 4 1 2

Z0317 9 0.42% 2 1 3 1

Z0334 4 0.19% 3 1

Z0392 2 0.09% 2

A0200 1 0.05% 1

S448 1 0.05% 1








H&WServices -Appeal









21 21 20 19 18 18 15 14 14 11 9 8 8 8 6


Location%

Z0377 45 2.12% 1

Z0370 40 1.89% 2 1

Z0365 38 1.79% 2 4

Z0342 36 1.70% 1 1 1 1 1 1

Z0350 25 1.18% 2 1

A0300 24 1.13% 2

Z0346 23 1.08%

Z0369 22 1.04% 4 2

Z0359 20 0.94% 1 1 1 1

Z0327 19 0.90% 1 1

Z0368 19 0.90%

Z0344 16 0.75%

E300 14 0.66%

Z0343 14 0.66% 1 1

Z0324 12 0.57% 1

Z0320 11 0.52% 1 2

Z0356 10 0.47% 1

Z0317 9 0.42% 2

Z0334 4 0.19%

Z0392 2 0.09%

A0200 1 0.05%

S448 1 0.05%


Type/Sub Type:
















6 6 5 5 4 4 3 2 2 2 2 2 2 2 1


Location%

Z0377 45 2.12%

Z0370 40 1.89% 3

Z0365 38 1.79%

Z0342 36 1.70% 1

Z0350 25 1.18%

A0300 24 1.13% 1

Z0346 23 1.08%

Z0369 22 1.04%

Z0359 20 0.94%

Z0327 19 0.90%

Z0368 19 0.90%

Z0344 16 0.75% 1 1

E300 14 0.66%

Z0343 14 0.66% 1

Z0324 12 0.57%

Z0320 11 0.52%

Z0356 10 0.47%

Z0317 9 0.42%

Z0334 4 0.19%

Z0392 2 0.09%

A0200 1 0.05%

S448 1 0.05%



1


Location%

Z0377 45 2.12% 45

Z0370 40 1.89% 40

Z0365 38 1.79% 38

Z0342 36 1.70% 36

Z0350 25 1.18% 25

A0300 24 1.13% 24

Z0346 23 1.08% 23

Z0369 22 1.04% 22

Z0359 20 0.94% 20

Z0327 19 0.90% 19

Z0368 19 0.90% 19

Z0344 16 0.75% 16

E300 14 0.66% 14

Z0343 14 0.66% 14

Z0324 12 0.57% 12

Z0320 11 0.52% 11

Z0356 10 0.47% 10

Z0317 9 0.42% 9

Z0334 4 0.19% 4

Z0392 2 0.09% 2

A0200 1 0.05% 1

S448 1 0.05% 1

















396 352 263 188 139 116 81 69 53 49 42 38 29 23 23


Location%

Z0360 1 0.05%

Totals: 2,120 100.00% 396 352 263 188 139 116 81 69 53 49 42 38 29 23 23








H&WServices -Appeal









21 21 20 19 18 18 15 14 14 11 9 8 8 8 6


Location%

Z0360 1 0.05% 1

Totals: 2,120 100.00% 21 21 20 19 18 18 15 14 14 11 9 8 8 8 6


Type/Sub Type:
















6 6 5 5 4 4 3 2 2 2 2 2 2 2 1


Location%

Z0360 1 0.05%

Totals: 2,120 100.00% 6 6 5 5 4 4 3 2 2 2 2 2 2 2 1



1


Location%

Z0360 1 0.05% 1

Totals: 2,120 100.00% 1 2,120


[Client Name] - Trending by LocationReporting Period: October 2011

Refresh Date: 11/10/2011 04:03:55 PM













H&WServices -Appeal



208 58 32 25 18 14 14 9 9 9 9 6 5 5 4


Location%

Z0310 77 17.30% 36 15 2 3 3 1 2 1 1 2 5 1 2

Z0353 37 8.31% 18 4 1 5 3 1 2 1 1

E100 28 6.29% 9 6 2 2 2 1 2 1

A0100 27 6.07% 12 4 3 2 2 1 1 2

Z0391 23 5.17% 16 1 1 1 2 2

Z0395 21 4.72% 3 2 6 5 1 1 1 1

Z0328 19 4.27% 13 1 1 1 1 1 1

Z0340 19 4.27% 9 2 2 1 1 1 1

Z0330 18 4.04% 9 3 2 2 1

Z0357 17 3.82% 10 1 2 1 1 2

Unknown 15 3.37% 1 1 1 7 1

Z0363 15 3.37% 7 2 1 2 1

Z0318 13 2.92% 5 3 2 1 1 1

Z0316 11 2.47% 1 5 3 2

Z0335 11 2.47% 7 1 1 1 1

Z0345 10 2.25% 2 1 1 1 1 1 3

Z0370 10 2.25% 6 2 2

Page 1 of 42-84U8CJ














3 3 3 2 1 1 1 1 1 1 1 1 1


Location%

Z0310 77 17.30% 1 1 1 77

Z0353 37 8.31% 1 37

E100 28 6.29% 2 1 28

A0100 27 6.07% 27

Z0391 23 5.17% 23

Z0395 21 4.72% 1 21

Z0328 19 4.27% 19

Z0340 19 4.27% 1 1 19

Z0330 18 4.04% 1 18

Z0357 17 3.82% 17

Unknown 15 3.37% 3 1 15

Z0363 15 3.37% 1 1 15

Z0318 13 2.92% 13

Z0316 11 2.47% 11

Z0335 11 2.47% 11

Z0345 10 2.25% 10

Z0370 10 2.25% 10

Page 2 of 42-84U8CJ













H&WServices -Appeal



208 58 32 25 18 14 14 9 9 9 9 6 5 5 4


Location%

Z0342 9 2.02% 4 2 1

Z0350 9 2.02% 6 2 1

Z0365 9 2.02% 6 1 1 1

Z0377 7 1.57% 4 1 2

Z0359 5 1.12% 2 3

Z0314 4 0.90% 4

Z0327 4 0.90% 1 1 1

Z0344 4 0.90% 2 1 1

A0300 3 0.67% 1 2

Z0317 3 0.67% 3

Z0324 3 0.67% 1 1 1

Z0334 3 0.67% 3

Z0368 3 0.67% 2 1

Z0343 2 0.45% 1 1

Z0346 2 0.45% 2

Z0369 2 0.45% 1 1

Z0320 1 0.22% 1

Z0356 1 0.22% 1

Totals: 445 100.00% 208 58 32 25 18 14 14 9 9 9 9 6 5 5 4

Page 3 of 42-84U8CJ














3 3 3 2 1 1 1 1 1 1 1 1 1


Location%

Z0342 9 2.02% 1 1 9

Z0350 9 2.02% 9

Z0365 9 2.02% 9

Z0377 7 1.57% 7

Z0359 5 1.12% 5

Z0314 4 0.90% 4

Z0327 4 0.90% 1 4

Z0344 4 0.90% 4

A0300 3 0.67% 3

Z0317 3 0.67% 3

Z0324 3 0.67% 3

Z0334 3 0.67% 3

Z0368 3 0.67% 3

Z0343 2 0.45% 2

Z0346 2 0.45% 2

Z0369 2 0.45% 2

Z0320 1 0.22% 1

Z0356 1 0.22% 1

Totals: 445 100.00% 3 3 3 2 1 1 1 1 1 1 1 1 1 445

Page 4 of 42-84U8CJ

IVR Satisfaction Survey Results

Reporting Period: October 2011

Refresh Date: 11/10/2011 04:03:55 PM

WelcomeWelcome to the [Client Name] Service Center Satisfaction Survey. Our goal is toprovide consistent, high quality service. Please take the time to complete this briefsurvey.

Purpose Benefits Payroll

ServiceIssue or

ComplaintMultipleReasons

GeneralInquiry

TotalInquiries

Please indicate the nature of your call to the [Client Name] Service Center. 123 7 3 1 4 138

% of Service Inquiries by Call Type: 89.1% 5.1% 2.2% 0.7% 2.9% 100.0%

Questions Satisfied Uncertain DissatisfiedTotal

Inquiries

Our promptness in answering your call. 103 88.8% 5 4.3% 8 6.9% 116

The courtesy of our representative. 109 95.6% 1 0.9% 4 3.5% 114

Our ability to answer your question or refer you to the appropriate resource. 100 88.5% 8 7.1% 5 4.4% 113

Overall satisfaction with your experience. 105 93.8% 3 2.7% 4 3.6% 112

Overall Service Effectiveness (Based on Average # Responses): 104 91.6% 4 3.7% 5 4.6% 114

Representation of Total Calls Answered (% Participation): 23.0% 0.9% 1.2% 25.1%

WelcomeWelcome to the Employee Service Center Satisfaction Survey. Our goal is to provideconsistent, high quality service. Please take the time to complete this brief survey.

IVR Satisfaction Survey Results for All ESC Clients

Closing

Thank you for participating in the Satisfaction Survey. Goodbye.


ServiceIssue or

ComplaintMultipleReasons

GeneralInquiry

TotalInquiries

Please indicate the nature of your call to the Employee Service Center. 3,040 5,757 1,098 238 928 11,061



Inquiries

Our promptness in answering your call. 8,702 91.5% 409 4.3% 403 4.2% 9,514

The courtesy of our representative. 8,953 95.7% 200 2.1% 206 2.2% 9,359

Our ability to answer your question or refer you to the appropriate resource. 8,385 90.1% 460 4.9% 457 4.9% 9,302

Overall satisfaction with your experience. 8,383 90.6% 420 4.5% 450 4.9% 9,253

Overall Service Effectiveness (Based on Average # Responses): 8,606 92.0% 372 4.0% 379 4.1% 9,357


Closing

Thank you for participating in the Satisfaction Survey. Goodbye.

for [Client Name]

Page 1 of 12-84U8CJ

IVR Satisfaction Survey Resultsfor [Client Name]Reporting Period: October 2011

Refresh Date: 11/10/2011 04:03:55 PM

Stated Reason For Call Results[Client Name] + vs. All ESC Clients

Client Name All ESC Clients

Client Name All ESC Clients

All ESC ClientsClient Name

Overall Service Effectiveness Results[Client Name] + vs. All ESC Clients

Overall Service Effectiveness ResultsBased on Survey Participation from Total Calls Answered

[Client Name] + vs. All ESC Clients

Page 1 of 12-84U8CJ

©2007. ADP. 11

Payroll and Payroll and Operations Operations DashboardDashboard

[Client Name] Dashboard ReviewReporting Period: December 31, 2010 - November 3, 2011*

Last Refreshed: 11/10/2011 04:34:43 PM

Pay Date

EmployeesPaid and

Adjustments

VariancesInitiated by

ADP


Client / Vendor

TotalEmployeesImpacted

First PassYield %

1/3/11 44 100.00%

1/7/11 1,968 9 54 63 96.80%

1/14/11 2,165 1 1 99.95%

1/21/11 2,134 172 7 179 91.61%

1/25/11 60 100.00%

1/28/11 2,146 6 6 99.72%

2/1/11 1,561 1 11 12 99.23%

2/4/11 2,182 5 5 99.77%

2/11/11 2,118 9 9 99.58%

2/18/11 2,112 100.00%

2/25/11 2,123 6 6 99.72%

3/1/11 2,534 12 12 99.53%

3/4/11 2,102 4 4 99.81%

3/11/11 2,107 3 3 99.86%

3/17/11 3 1 3 4 -33.33%

3/18/11 2,222 5 5 99.77%

3/25/11 2,118 25 25 98.82%

3/31/11 0 1 1 0.00%

4/1/11 3,469 3 18 21 99.39%

4/8/11 2,196 1 11 12 99.45%

4/15/11 4,316 7 7 99.84%

Initial Payroll Processing Accuracy

*Report includes all Pay Dates within the defined Reporting Period.

Page 1 of 3133

Pay Date

EmployeesPaid and

Adjustments


ADP


Client / Vendor


First PassYield %

4/22/11 4,452 4 4 99.91%

4/29/11 2,227 6 22 28 98.74%

5/2/11 1,543 5 18 23 98.51%

5/6/11 2,230 5 5 99.78%

5/13/11 2,174 5 5 99.77%

5/20/11 2,185 17 17 99.22%

5/27/11 2,206 76 76 96.55%

6/1/11 1,298 2 14 16 98.77%

6/3/11 2,212 7 7 99.68%

6/10/11 2,214 1 7 8 99.64%

6/17/11 2,187 9 9 99.59%

6/24/11 2,233 10 10 99.55%

6/28/11 4 4 0.00%

6/30/11 0 1 1 0.00%

7/1/11 3,562 2 11 13 99.64%

7/8/11 2,197 9 1 10 99.54%

7/15/11 2,202 4 4 99.82%

7/22/11 2,299 1 5 6 99.74%

7/29/11 2,254 30 11 41 98.18%

8/1/11 1,596 4 9 13 99.19%

8/5/11 2,260 24 9 33 98.54%

8/12/11 2,308 2 7 9 99.61%

8/15/11 6 100.00%

8/19/11 2,204 1 7 8 99.64%

8/26/11 2,221 1 13 14 99.37%

9/1/11 1,298 1 35 36 97.23%

9/2/11 2,198 12 12 99.45%

Page 2 of 3133

Pay Date

EmployeesPaid and

Adjustments


ADP


Client / Vendor


First PassYield %

9/9/11 2,217 8 8 99.64%

9/16/11 2,248 8 8 99.64%

9/23/11 2,321 3 3 6 99.74%

9/30/11 2,238 1 2 3 99.87%

10/3/11 1,254 4 4 99.68%

10/7/11 2,288 2 2 4 99.83%

10/14/11 2,185 8 8 99.63%

10/21/11 2,230 6 6 99.73%

10/28/11 2,309 4 4 99.83%

11/1/11 1,485 9 9 99.39%

Total 114,221 284 563 847 99.26%

Variance % 0.74%

Page 3 of 3133



Jan 11 Feb 11 Mar 11 Apr 11 May 11 Jun 11 Jul 11 Aug 11 Sep 11 Oct 11 Nov 11 Totals %

ADP 181 1 2 10 5 4 42 32 5 2 284 33.53%

Vendor 1 1 0.12%

[Client Name] 68 31 52 62 121 51 32 45 67 24 9 562 66.35%

ADP

Vendor

[Client Name]

*Includes records where Date Identified is within Reporting Period and Pay Date is outside of Reporting Period.

.

Page 1 of 1133



Pay Date

EmployeesPaid and

AdjustmentsSpills Initiated

by ADP

Spills Initiatedby Client /

Vendor


PaycheckAccuracy % Spills %

Jan 3, 2011 44 100.00% 0.00%

Jan 7, 2011 1,968 20 20 98.98% 1.02%

Jan 14, 2011 2,165 1 1 99.95% 0.05%

Jan 21, 2011 2,134 7 7 99.67% 0.33%

Jan 25, 2011 60 100.00% 0.00%

Jan 28, 2011 2,146 6 6 99.72% 0.28%

Feb 1, 2011 1,561 1 1 99.94% 0.06%

Feb 4, 2011 2,182 2 2 99.91% 0.09%

Feb 11, 2011 2,118 7 7 99.67% 0.33%

Feb 18, 2011 2,112 100.00% 0.00%

Feb 25, 2011 2,123 4 4 99.81% 0.19%

Mar 1, 2011 2,534 4 4 99.84% 0.16%

Mar 4, 2011 2,102 4 4 99.81% 0.19%

Mar 11, 2011 2,107 2 2 99.91% 0.09%

Mar 17, 2011 3 3 3 0.00% 100.00%

Paycheck Accuracy

Metric Quality Target

Paycheck Accuracy % >=99.50%

Spill % <=0.50 %

Internal Quality Targets


.

Page 1 of 3133

Pay Date

EmployeesPaid and


by ADP


Vendor



Mar 18, 2011 2,222 3 3 99.86% 0.14%

Mar 25, 2011 2,118 1 1 99.95% 0.05%

Apr 1, 2011 3,469 3 5 8 99.77% 0.23%

Apr 8, 2011 2,196 7 7 99.68% 0.32%

Apr 15, 2011 4,316 5 5 99.88% 0.12%

Apr 22, 2011 4,452 1 1 99.98% 0.02%

Apr 29, 2011 2,227 1 20 21 99.06% 0.94%

May 2, 2011 1,543 9 9 99.42% 0.58%

May 6, 2011 2,230 5 5 99.78% 0.22%

May 13, 2011 2,174 3 3 99.86% 0.14%

May 20, 2011 2,185 11 11 99.50% 0.50%

May 27, 2011 2,206 14 14 99.37% 0.63%

Jun 1, 2011 1,298 1 3 4 99.69% 0.31%

Jun 3, 2011 2,212 5 5 99.77% 0.23%

Jun 10, 2011 2,214 7 7 99.68% 0.32%

Jun 17, 2011 2,187 5 5 99.77% 0.23%

Jun 24, 2011 2,233 9 9 99.60% 0.40%

Jul 1, 2011 3,562 1 9 10 99.72% 0.28%

Jul 8, 2011 2,197 8 8 99.64% 0.36%

Jul 15, 2011 2,202 3 3 99.86% 0.14%

Jul 22, 2011 2,299 5 5 99.78% 0.22%

Jul 29, 2011 2,254 30 2 32 98.58% 1.42%

Aug 1, 2011 1,596 3 3 6 99.62% 0.38%

Aug 5, 2011 2,260 24 7 31 98.63% 1.37%

Aug 12, 2011 2,308 2 5 7 99.70% 0.30%

Aug 15, 2011 6 100.00% 0.00%

Aug 19, 2011 2,204 1 4 5 99.77% 0.23%

.

Page 2 of 3133

Pay Date

EmployeesPaid and


by ADP


Vendor



Aug 26, 2011 2,221 1 11 12 99.46% 0.54%

Sep 1, 2011 1,298 1 5 6 99.54% 0.46%

Sep 2, 2011 2,198 5 5 99.77% 0.23%

Sep 9, 2011 2,217 6 6 99.73% 0.27%

Sep 16, 2011 2,248 7 7 99.69% 0.31%

Sep 23, 2011 2,321 1 2 3 99.87% 0.13%

Sep 30, 2011 2,238 2 2 99.91% 0.09%

Oct 3, 2011 1,254 100.00% 0.00%

Oct 7, 2011 2,288 2 2 4 99.83% 0.17%

Oct 14, 2011 2,185 100.00% 0.00%

Oct 21, 2011 2,230 1 1 99.96% 0.04%

Oct 28, 2011 2,309 3 3 99.87% 0.13%

Nov 1, 2011 1,485 2 2 99.87% 0.13%

Total 114,221 80 257 337 99.70% 0.30%

Page 3 of 3133



Jan 11 Feb 11 Mar 11 Apr 11 May 11 Jun 11 Jul 11 Aug 11 Sep 11 Oct 11 Nov 11 Totals %

ADP 1 4 1 39 31 2 2 80 23.74%

Vendor

[Client Name] 34 13 17 38 42 29 19 30 27 6 2 257 76.26%

ADP

Vendor

[Client Name]


Page 1 of 1133

[Client Name] Dashboard Review - Manual Check SummaryReporting Period: December 31, 2010 - November 3, 2011*


Caused by: Cost of Doing Business

QA Reason Code Code Total #

Compliance (Law or Policy) B1 8

Client Request B2 45

ACH Reject/ Reversal B3 5

Lost or Destroyed B4 27

Termination B5 89

Customer Service Exception B6 40

System Limitations B7 0

Sum 214

Caused by: Client


Client Error C1 136

Employee Error C2 21

Interface Error (Client) C3 35

Late or Missing Paperwork/Data C4 64

Client Benefit Deduction Error C5 0

Sum 256

*Includes records where Date Identified is within Reporting Period and Pay Date is outside of Reporting Period.*Manual Checks with a QA Code of C1 - C5, E1 - E5 and T1 - T3 are included in the Paycheck Accuracy Calculation

Page 1 of 2133

Caused by: ADP


Managed Payroll Error E1 68

Keying / Calculation Error E2 2

Interface Error E3 1

Timeliness Error E4 0

Benefit Deduction Error E5 4

Sum 75

Caused by: Vendor


Vendor Timeliness T1 0

Vendor Accuracy T2 0

Interface Error T3 0

Sum 0

Page 2 of 2133

[Client Name] Dashboard Review by Incident Category


Incident Category

Initial Processing Incidents Paycheck Accuracy Incidents


ADP


Client/vendor Total #

SpillsInitiated by

ADP

SpillsInitiated by

Client/Vendor Total #

Banking

Configuration / Set-Up

Delivery / Distribution

Earnings 5 5

Garnishments 1 1

HR Data (New Hire / Term / Transfer)

Implementation

Interfaces

Manual Checks / Instant Paycards

Manual Entry 2 2

Routing Issue

System Issue

Tax

Time and Labor

Incident Totals 0 8 8 0 0 0

Current Payroll MTD: October 28, 2011 - November 3, 2011*

Manual Check Totals 5 5 5 5

Combined Totals 13 13 5 5

Page 1 of 2133

Incident Category

Initial Processing Incidents Paycheck Accuracy Incidents


ADP



SpillsInitiated by

ADP

SpillsInitiated by


Banking

Configuration / Set-Up 179 1 180

Delivery / Distribution

Earnings 2 97 99

Garnishments 1 1

HR Data (New Hire / Term / Transfer) 5 36 41

Implementation 1 1

Interfaces 1 63 64

Manual Checks / Instant Paycards 1 1 1 1

Manual Entry 10 71 81

Routing Issue

System Issue 2 2

Tax 8 38 46 4 1 5

Time and Labor

Totals 209 307 516 5 1 6

Current Payroll YTD: December 31, 2010 - November 3, 2011*

Manual Check Totals 75 256 331 75 256 331

Combined Totals 284 563 847 80 257 337


Page 2 of 2133

[Client Name] Dashboard Review by Incident Category


Initiated by ADP Total Initiated by Client Total Initiated by ADP Total Initiated by Client Total

Initiated by ADP Total Initiated by Client Total Initiated by ADP Total Initiated by Client Total

Page 1 of 1133

[Client Name] Dashboard Review - Detail Report

When Did the Incident Occur? What Occurred?Who Caused /

Identified? Why Did It Occur? Action Taken For Reference

PayrollWeek

#

Pay DateIncident

Occurred

DateIncident

IdentifiedPre/Post

Calc Incident TypeIncidentCategory Incident Description

PayGroup(s)

# ofEE's

PaycheckSpill?

Current/Prior

PayrollCorrection

PartyResponsible

ErrorIdentified

By

RootCauseType Root Cause Description

PayCorrectionType Flag

Mitigation /Containment Plan Prevention Plan

Prevention PlanImplementation

DateIncident

# SR #

1 01/07/2011 01/04/2011 Post Calc

DeductionsandWithholding

ManualEntry 92D 2 N C Client Client People 29845

1 01/07/2011 01/04/2011 Post CalcNew HireData

HR Data(NewHire /Term /Transfer) 92D 1 N C ADP ADP

SystemFunctionality 29827

1 01/07/2011 01/04/2011 Post CalcStatusChanges

HR Data(NewHire /Term /Transfer) 92D 32 N C Client Client People 29846

1 01/07/2011 01/04/2011 Pre Calc


Configuration /Set-Up 92D 8 N C ADP ADP

SystemFunctionality 30026

2 01/14/2011 01/11/2011 Post CalcTax Issues:Other Tax 92D 1 Y C Client Client Data A 30743

3 01/21/2011 01/18/2011 Post Calc


Configuration /Set-Up 92D 171 N C ADP ADP Data 31553

3 01/21/2011 01/18/2011 Post CalcEarnings:Other Type Earnings 92D 1 N C ADP ADP People 31556

4 02/01/2011 01/25/2011 Post Calc


ManualEntry 9GJ 4 N C Client Client Data 32816

4 02/01/2011 01/26/2011 Post Calc


ManualEntry 92E 2 N C Client Client Data 32827

4 02/01/2011 01/26/2011 Post CalcEarnings:Other Type Earnings 92E 3 N C Client Client Data 32822

Reporting Period: January 01, 2011 - November 13, 2011

Last Refreshed: 11/13/2011 10:54:57 AM

132 Page 1 of 10



PayrollWeek

#

Pay DateIncident

Occurred

DateIncident

IdentifiedPre/Post


PayGroup(s)

# ofEE's

PaycheckSpill?

Current/Prior

PayrollCorrection

PartyResponsible

ErrorIdentified

By





DateIncident

# SR #

4 02/01/2011 01/26/2011 Post CalcEmploymentData

HR Data(NewHire /Term /Transfer) 9GY 2 N C Client ADP Data 32810

5 02/04/2011 02/02/2011 Post CalcEarnings:Other Type Earnings 92D 3 N C Client Client Data 32792

6 02/11/2011 02/08/2011 Post Calc


ManualEntry 92D 1 N C Client Client Data 33629

6 02/11/2011 02/08/2011 Pre Calc


ManualEntry 92D 1 N C Client ADP Data 33619

8 02/25/2011 02/22/2011 Post Calc




8 03/01/2011 02/23/2011 Post Calc

DeductionsandWithholding Tax 92E 4 N C Client Client Data 35813



10 03/11/2011 03/08/2011 Post Calc

Benefits andVoluntaryDeductions



Implementation 92E 1 N P ADP Client Data 38024

11 03/18/2011 03/15/2011 Post CalcEarnings:Other Type Earnings 92D 1 N C Client ADP Data 37392


ManualEntry 92D 1 N C Client ADP Data 37361

132 Page 2 of 10



PayrollWeek

#

Pay DateIncident

Occurred

DateIncident

IdentifiedPre/Post


PayGroup(s)

# ofEE's

PaycheckSpill?

Current/Prior

PayrollCorrection

PartyResponsible

ErrorIdentified

By





DateIncident

# SR #

12 03/25/2011 03/22/2011 Post Calc




12 03/31/2011 03/30/2011 Post Calc


ManualEntry 9GJ 1 N C ADP ADP Data 38952

13 04/01/2011 03/25/2011 Post CalcTax Issues:Other Tax 9GJ 1 N C Client ADP Data 38391

13 04/01/2011 03/29/2011 Post Calc

Benefits andVoluntaryDeductions




14 04/08/2011 04/05/2011 Post CalcEarnings:Other Type Earnings 1AW 1 N C Client Client Data 39332

14 04/08/2011 04/05/2011 Post CalcEarnings:Other Type Earnings 1AW 1 N C Client Client Data 39335

14 04/08/2011 04/05/2011 Post CalcEarnings:Other Type Earnings 92D 1 N C Client ADP Data 39327


HR Data(NewHire /Term /Transfer) 1AW 1 N C Client ADP Data 39330


ManualEntry 92D 1 N C ADP ADP Data 39323


132 Page 3 of 10

[Client Name] Dashboard Review - Detail Report

Check#

Check /AdviceDate

ReportingPay Date QA Code QA Code Description SR #

2185 04/06/2011 4/29/11 E3 Interface Error 2-830215210

51000 06/01/2011 6/3/11 C1 Client Error 2-856017671

51001 06/03/2011 6/3/11 C4 Late or Missing Paperwork/Data 2-857611153

51003 06/10/2011 6/10/11 C2 Employee Error 2-860604221

51004 06/24/2011 6/24/11 C2 Employee Error 2-874475893

51007 07/29/2011 7/29/11 E1 Managed Payroll Error 2-908888195

















Reporting Period: January 01, 2011 - November 13, 2011

Last Refreshed: 11/13/2011 10:54:57 AM

132 Page 1 of 13

Check#

Check /AdviceDate














51036 08/12/2011 8/12/11 C1 Client Error 2-917771602

51038 08/31/2011 9/2/11 C1 Client Error 2-926936133

51039 09/14/2011 9/16/11 C1 Client Error 2-933069308

100009 05/25/2011 5/27/11 C3 Interface Error (Client) 2-853486886

100010 09/02/2011 9/2/11 C3 Interface Error (Client) 2-928104707

100011 09/09/2011 9/9/11 C1 Client Error 2-931409654

725237 01/05/2011 1/7/11 C1 Client Error 2-801522731

725239 01/05/2011 1/7/11 C1 Client Error 2-801543307

725240 01/05/2011 1/7/11 C1 Client Error 2-801543184

725241 01/05/2011 1/7/11 C1 Client Error 2-801531891

725242 01/05/2011 1/7/11 C1 Client Error 2-801531450

725243 01/05/2011 1/7/11 C1 Client Error 2-801543573

725244 01/05/2011 1/7/11 C1 Client Error 2-801531817

725245 01/05/2011 1/7/11 C1 Client Error 2-801543193

725246 01/05/2011 1/7/11 C1 Client Error 2-801543222

132 Page 2 of 13

Check#

Check /AdviceDate


725247 01/05/2011 1/7/11 C1 Client Error 2-801543525

725248 01/05/2011 1/7/11 C1 Client Error 2-801543551

725249 01/05/2011 1/7/11 C1 Client Error 2-801543104

725250 01/05/2011 1/7/11 C1 Client Error 2-801543385

725251 01/05/2011 1/7/11 C1 Client Error 2-801531945

725252 01/05/2011 1/7/11 C1 Client Error 2-801543278

725253 01/05/2011 1/7/11 C1 Client Error 2-801543488

725254 01/05/2011 1/7/11 C1 Client Error 2-801532056

725255 01/05/2011 1/7/11 C1 Client Error 2-801543617

725256 01/05/2011 1/7/11 C1 Client Error 2-801531879

725303 01/07/2011 1/7/11 C1 Client Error 2-802242404





725311 01/19/2011 1/21/11 C1 Client Error 2-805735838

725312 01/19/2011 1/21/11 C1 Client Error 2-805762437

725313 01/19/2011 1/21/11 C1 Client Error 2-805762469

725321 01/27/2011 1/28/11 C1 Client Error 2-807733742


725330 01/31/2011 2/4/11 C1 Client Error 2-809479084

725331 01/31/2011 2/4/11 C1 Client Error 2-809457269

725332 02/01/2011 2/1/11 E5 Benefit Deduction Error 2-809835077

725334 02/08/2011 3/1/11 C1 Client Error 2-811762224

725335 02/08/2011 3/1/11 C1 Client Error 2-811762676

725336 02/09/2011 2/11/11 C1 Client Error 2-812403958


132 Page 3 of 13

©2007. ADP. 3

Employee Employee Service CenterService Center

Score CardScore Card

Comprehensive Outsourcing Services (COS)June 2011 Monthly Performance ReportSampleJuly 2011

2©2007. ADP..

Performance Results

Payroll Administration

July 10

Aug 10

Sept 10

Q3 2010

Oct 10

Nov 10

Dec 10

Q4 2010

Jan 11

Feb 11

Mar 11

Q1 2011

Apr 11

May 11

Jun 11

Q2 2011 Target

Payroll Accuracy 99.9% 99.9% 100.0% 99.9% 100.0% 100.0% 99.9% 99.9% 98.8% 99.9% 100.0% 99.6% 100.0% 99.8% 100.0% 100.0% 99.5%

Payroll Delivery Timeliness 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 99.5%

Payroll Output Delivery Timeliness 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 99.8% 100.0% 100.0% 99.9% 99.6% 99.5% 100.0% 99.6% 99.5%

Employee Service Center

July 10

Aug10

Sept 10

Q3 2010

Oct 10

Nov 10

Dec 10

Q4 2010

Jan 11

Feb 11

Mar 11

Q1 2011

Apr 11

May 11

Jun 11

Q2 2011 Target

Average Speed of Answer 36 30 34 33 27 19 9 18 12 9 17 13 25 16 19 20 45

Call Abandon Rate 0.9% 0.6% 1.3% 0.9% 0.7% 0.7% 0.1% 0.5% 0.0% 0.1% 0.3% 0.1% 0.4% 0.6% 0.5% 0.5% 5.0%

First Call Resolution 82.4% 86.3% 84.0% 84.2% 85.1% 82.1% 77.9% 81.5% 77.1% 80.8% 83.9% 80.3% 84.7% 85.6% 91.4% 89.8% 85.0%

Case Management 91.0% 93.2% 97.8% 94.0% 95.6% 97.6% 93.0% 95.4% 89.2% 95.6% 97.6% 94.1% 91.0% 93.2% 97.8% 94.0% 90.0%

Employee Satisfaction 82.4% 86.3% 84.0% 84.2% 85.1% 82.1% 77.9% 81.5% 77.1% 80.8% 83.9% 80.3% 84.7% 85.6% 91.4% 89.8% 90.0%

System AvailabilityJuly 10

Aug10

Sept 10

Q3 2010

Oct 10

Nov 10

Dec 10

Q4 2010

Jan 11

Feb 11

Mar 11

Q1 2011

Apr 11

May 11

Jun 11

Q2 2011 Target

HRIS Availability 100.0% 100.0% 100.0% 100.0% 99.9% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 99.8%

Presenter

Presentation Notes

QA: to include as part of standard template – QA owned slide

3©2007. ADP.

Monthly Payroll Production Statistics

Jul 10

Aug 10

Sep 10

Q3 2010

Oct 10

Nov 10

Dec 10

Q4 2010

Jan 11

Feb 11

Mar 11

Q1 2011

Apr 11

May 11

Jun 11

Q2 2011

Regular Checks 284 283 296 4.00% 321 274 515 4.95% 263 271 295 3.80% 368 258 329 4.32%

Direct Deposit 7697 6776 7082 96.00% 7995 6619 6699 95.05% 6784 7173 7536 96.20% 8532 5314 7298 95.68%

Off Cycle Checks 41 16 44 0.47% 37 48 58 0.58% 151 43 745 4.30% 37 53 62 0.69%

Manual Adjustments 11 11 3 0.12% 0 1 8 0.04% 0 2 0 0.01% 0 4 7 0.02%

Presenter

Presentation Notes

QA: to include as part of standard template – QA owned slide.

4©2007. ADP.

Monthly Garnishment Production Statistics – New Orders

0

20

40

60

80

100

120

Tota

l # o

f Tra

nsac

tions

Jan 11 Feb 11 Mar 11 Apr 11 May 11 Jun 11Month

Term

VOE

Release

Notif ication

NOF

New Order

Misc

Medical

LOA

Inquiry

Duplicate

Amendment

Presenter

Presentation Notes


5©2007. ADP.

Garnishment Production Statistics – Transaction by Type

Transaction Type Jan 11 Feb 11 Mar 11 Apr 11 May 11 Jun 11 Sum:

New Order 30 17 16 11 16 21 111

Duplicate 14 12 10 10 15 15 76

Term 5 6 4 2 9 26

LOA 1 1

Amendment 13 15 25 27 14 13 107

Release 9 8 14 15 15 16 77

NOF 4 2 8 5 6 2 27

Notification 6 13 13 17 13 13 75

Inquiry 8 5 3 5 1 2 24

VOE 1 4 2 3 2 1 13

Medical 1 6 1 8

Misc 18 20 10 15 13 15 91

Totals 109 102 111 110 95 109 636

6©2007. ADP. .

Monthly Data Entry Production Statistics –Total Transaction Count

Data Entry Total Transaction Count

334

217193

329

113

168145 137

210180

80

107

0

50

100

150

200

250

300

350

400

Jul 10 Aug 10 Sep 10 Oct 10 Nov 10 Dec 10 Jan 11 Feb 11 Mar 11 Apr 11 May 11 Jun 11

Presenter

Presentation Notes


7©2007. ADP.

Monthly Data Entry Production Statistics –Count by Transaction Type


Total 210 180 80 107 145 137 168 113 329 193 217 334

Address Change 1 1 1

Direct Deposit 5 5 3 3 2 1 6 1 2 2 5 4

Disability/Sick Time1

EE Profile 17 14 6 2 6 9 4 11 5 4 7 18

Federal Tax Forms 7 3 4 4 4 10 5 9 111 47 60 102

General Topic 2 4 4 7 6 5 2 5 1

Issue 2 1 1

Withholding 17 9 1 2

Local Tax Form 7 7 4 3 2 6 2 8 25 4 12

New hire/rehire 2

Pay rate change 14 31 27 15 15 68 33 74 63 25 36

State tax form 32 23 16 21 88 42 21 28 48 31 35 55

Status change 121 102 9 39 21 41 52 19 42 36 55 106

Taxes 1 1

Termination 3 3 8 1 4 3 3 10 3 7 7

Transfer 1 1 3 3 3

Voluntary deduction 1

Presenter

Presentation Notes


8©2007. ADP.

ESC Contact Volume – Incoming Calls

761

12

709

5

846

75

799

15111768

388

1084

177

1221

4015

951

245

983

118

904

1511

778

71

911

19

0

200

400

600

800

1000

1200

1400

1600

1800

2000


Month-Year

Web Inquiry

Incoming Emails

Incoming Calls

Presenter

Presentation Notes

QA: to include as part of standard template – QA owned slide. QA: to include as part of standard template – QA owned slide.

9©2007. ADP.

IVR Satisfaction Survey Details – Current MonthSample LLC Monthly Performance ReportSurvey ResultsReporting Period: June 2011


Service Issue or

ComplaintMultiple Reasons

General Inquiry

Total Inquiries

Please indicate the nature of your call to the Conseco LLC Service Center. 45 75 79 5 22 181



Responses

Our promptness in answering your call. 154 92.9% 9 5.8% 2 1.3% 156

The courtesy of our representative. 152 99.3% 1 0.7% 0 0% 153

Our ability to answer your question or refer you to the appropriate resource. 145 94.8% 2 1.3% 6 3.9% 153

Overall satisfaction with your experience. 142 92.8% 7 4.6% 4 2.6% 153

Overall Service Effectiveness (Based on Average # Responses): 146 95.0% 5 3.1% 4 2.0% 154


Presenter

Presentation Notes


10©2007. ADP.



Jul 10

Aug 10

Sep 10

Q3 2010

Oct 10

Nov 10

Dec 10

Q4 2010

Jan 11

Feb 11

Mar 11

Q1 2011

Apr 11

May 11

Jun 11

Q2 2011

Call Volume 761 709 846 2316 799 1768 1084 3651 1221 951 983 3155 904 778 911 2593

Total Inquiries 182 126 146 454 167 358 219 744 201 169 245 615 213 182 181 576

Participation Percentage 23.9 % 17.8% 17.3% 19.6% 20.9% 20.2% 20.2% 20.4% 16.5% 17.8% 24.9% 19.5% 23.6% 23.4% 19.9% 22.2%

Question 4 - Total Respondents 146 107 129 382 142 309 169 620 177 138 194 509 180 150 153 483

Question 4 - Satisfied Respondents 126 101 118 345 129 281 152 562 155 125 171 451 163 128 142 433

Satisfaction Percentage 86.3% 94.4% 91.5% 90.3% 90.8% 90.9% 89.9% 90.6% 87.6% 90.6% 88.1% 88.6% 90.6% 85.3% 92.8% 89.6%

Presenter

Presentation Notes

QA: to include as part of standard template – QA owned slide. COS Benchmark to be updated each January.

12©2007. ADP. Confidential Material.

Appendix - Payroll Accuracy, Summary of Previous 9 Months

*For internal use only

Jul 10 Aug 10 Sep 10

Reported Statistics Totals Accuracy Totals Accuracy Totals Accuracy

Total Checks Issued 7012 6975 7422

B Root Cause 35 99.5% 20 99.7% 44 99.4%

C Root Cause 100.0% 100.0% 100.0%

E Root Cause 20 99.7% 7 99.9% 3 100.0%

T Root Cause 100.0% 100.0% 100.0%

Oct 10 Nov 10 Dec 10



B Root Cause 34 99.6% 32 99.5% 55 99.2%

C Root Cause 100.0% 1 100.0% 1 100.0%

E Root Cause 3 100.0% 2 100.0% 10 99.9%

T Root Cause 100.0% 100.0% 100.0%

Jan 11 Feb 11 Mar 11



B Root Cause 59 99.1% 40 99.5% 745 91.3%

C Root Cause 12 99.8% 100.0% 100.0%

E Root Cause 80 98.8% 5 99.9% 100.0%

T Root Cause 100.0% 100.0% 100.0%

Presenter

Presentation Notes


rprise HR with Autolink Report Quick Referenceprise HR Standard Reports Guide Version 5.02

ith Autolinkck Reference

ADP Proprietary and Confidential ADP EnteADP Enter

ADP Enterprise HR wReport Qui

PAGE TOPIC

2 Introduction

3 ADP Enterprise HR Reports and Descriptions

2 Introduction

ADP Proprietary and Confidential

ble is organized as follows:

ADP Enterprise HR with Autolink Report Quick ReferenceADP Enterprise HR Standard Reports Guide Version 5.02

Introduction

The following table lists the ADP Enterprise HR reports and their descriptions. The ta

• Enterprise Human Resources Reports

• Enterprise Benefits Reports

• Autolink Reports

• Tools Reports

ADP Enterprise HR Reports and Descriptions 3


ormation and creates a .LIS file. This ob posting announcements.

requisition information with a list of e position. It groups the requisitions by ition, the report displays:

r a replacement

ed

e report shows: employee ID, name, ive, inactive, hired, withdrawn), last offers made. The report totals s for each requisition and for all inserts page breaks at the department

ining the following generated


ADP Enterprise HR Reports and Descriptions

Number Name DescriptionEnterprise Human Resources ReportsAAP004 Job Postings Report This report extracts job posting inf

file is used to create standardized j

AAP005 Candidate Listing Report This report combines pertinent jobcandidates being interviewed for thDepartment ID and for each requis

• Requisition Number

• Job Code

• Status

• Whether the requisition is new o

• Position title and recruiter

• Date the requisition was approv

For each candidate interviewed, thstatus in the interview process (actinterview step completed, and any applicants, referrals, and interviewrequisitions in each department andlevel.

AAP007 Recruitment Letters This report creates a .LIS file contarecruiting/staffing letters:

• Offer Letters

• Rejection Letters

• Acknowledgment Letters



descending order by salary grade. For and the maximum amount being paid midpoint between the minimum and

hows the percent of change between the t calculates the range spread percentage by the minimum amount and

in your company. It includes all titles e job evaluation point assignment. Use e to the responsibilities of each job title tly a compensation value to each salary

y information and associated point ratio

's salary to the others in the same salary salary grade and the midpoint amount

job code, title, name, and department a compa-ratio calculation for each n of the employee's salary to the e. If their current rate is the same as the r one hundred percent of the midpoint. the midpoint, the system calculates a fference compared to the midpoint m 1.00.

se annual pay rate is below the grade. The report shows the minimum , and the amount below both in dollars


CMP001 Salary Structure Report This report lists all salary grades ineach grade, it shows the minimum for the grade. It also calculates themaximum amounts.

The midpoint differential column smidpoints in each grade. The reporby dividing the maximum amount subtracting 1.0.

CMP002 Job Grading by Evaluation Points Report

This report lists each salary grade within that grade determined by ththe evaluation points to assign valuin your organization and consequengrade. It also includes salary surveand midpoints.

CMP003 Current Compa-Ratio Analysis by Salary Plan, Grade, and Job Report

This report compares an employeegrade. It lists each employee in theof the salaries in that grade.

For each employee, the report listsID. The last two columns pertain toemployee. This means a comparisomidpoint amount of the salary gradmidpoint, the compa-ratio is 1.00-oIf the annual rate is above or belowratio based on the amount of the diamount and adds or subtracts it fro

CMP004 Below-Minimum Analysis Report This report lists all employees whominimum amount set for the salaryamount, the employee's annual rateand as a percentage.

Number Name Description



ng more than the maximum amount in grades containing employees over mum amount.

ns and various percentages that define r merit system.

it ID, runs the Stock Split Audit report, ise detail, stock options, and stock

ernational salaries with the USD

od to assign employees to performance performance pay plans to employees on the report run; or it can assign or y plan from all employees.

f data into the compensation manager TA. It is run for one specific e run for one manager or all managers. s specified by the user, is summed for a compensation manager. All direct irect reports is a manager but not a

that manager's direct reports are en traversed and the aggregate salary is COMP_MGR_DATA for that manager. osen, a row is inserted for each r the one entered by the user) with all of can then go to the manager summary sed on some "outside" method.


CMP005 Above-Maximum Analysis Report This report shows employees makitheir salary grade. It lists the salarymaximum and the associated maxi

CMP006 Merit Matrix Report This report is a listing of salary plahow each salary plan specifies thei

CMP007 Stock Split Audit Report This report prompts for a stock spland inserts and updates stock exercaward detail records.

CMP008 International Employees Salaries Report

This report displays employees' intEquivalent.

CMP009 Employee Performance Pay Plan Assignment Report

This report is used as a quick methpay plans It can assign or unassignbased on the selection criteria usedunassign a specific performance pa

CMP010 Compensation Managers and Budget Pools Setup Report

This report is used to insert rows osetup table, PS_COMP_MGR_DAperformance pay plan ID and can bEither the salary or the midpoint, aall of the employees that roll up toreports are included. If any of the dcompensation manager, then all ofincluded. Once the hierarchy has besummed, a row is inserted into PS_If no pool calculation method is chcompensation manager selected (othe number fields being zero. You panel and enter budget numbers ba




formance pay plan selected, employees whether or not they are due for a all performance pay plans or some eview date falls within today's date and rmance pay plan setup table and the

worksheet created, a worksheet will be ing for an employee will stop if the o manager or a compensation manager up data is missing. A report is generated and whether or not the worksheet was

dates for compensation actions. Tables G_RSN, PERF_BONUS_PMT, E_DETAIL.

efore it runs an update. After running utomatic step progression has been rd containing:

ective date from the worksheet

the CMP013 report (if a Reason Code

ate, Next Step Date, Comp Rate, and rom the worksheet

m the prior step

4 in an update mode, employees who e cleared from the worksheet.


CMP011 Create Detail for Manager Worksheets Report

This report processes, for each perassigned to that plan to determine merit/bonus review. You can selectsubset of them. If the employee's rthe lead time indicated on the perfoemployee does not already have a created for that employee. Processemployee does not have a reports-tor if the compensation manager setthat shows all employees processedcreated.

CMP012 Update Merit/Bonus Worksheet Actions Report

This report performs final table upupdated include JOB, JOB_PAYCHEMPL_PAY_PLAN, and COMP_E

CMP014 Process Automatic Step Progression Worksheet Report

This report will first run an audit bthe update, each employee whose aapproved will have a new Job reco

• Effective date - the proposed eff

• Action - pay rate change

• Requisition number

• Reason Code - the selection fromwas selected)

• Salary Step, Salary Step Entry DComp Entry Date information f

• Change Amount and Percent fro

Additionally, after running CMP01were either approved or rejected ar




s. It includes the following information e, gender, department, and job title. Use special dates or events that may be

ve completed a certain number of years It provides the employee name, date le), rehire date (if applicable), service n years and months), the employee's report as a reminder of employees who s or service recognition awards.

tacts entered for each employee in the epartment, contact, telephone number, he report places a Y in the Primary

ailing addresses of all employees. ree columns in the report - enabling you size sheets of mailing labels.

use by users with full access to all a company for monitoring the ry totals. If you do not have access to in a company, you can monitor the net owever, the report will not reflect the over rate.

rate, the PER010 report calculates the a specified time period. Summary s may also be calculated and printed. files with relevant data that you can t turnover analysis.


PER002 Employee Birthdays Report This report lists employee birthdayfor each employee: name, birth datthis report to remind you about anyobserved by your company.

PER003 Years of Service Report This report lists employees who haof service with your organization. hired, termination date (if applicabdate, length of service (expressed idepartment, and job title. Use this are eligible for vested benefits plan

PER004 Emergency Contacts Report This report lists all emergency consystem. It shows employee name, dand relationship to the employee. Tcolumn for primary contacts.

PER006B Mailing Labels This report prints the names and mMailing addresses are printed in thto reproduce the output on standard

PER010 Turnover Rate Report The PER010 report is intended fordepartments and pay groups withinemployee turnover rate and summaall departments or pay groups withturnover rate for your selections; hoverall company or pay group turn

To monitor the employee turnover net turnover rate by department fortotals for companies and pay groupThe report also produces two CSVexport to other programs to conduc




rts process enables you to run any of with ADP Enterprise HR for pre-2007

-1 report (except for the consolidated rred to the government form). This necessary to complete the U.S. for private sector organizations.

follows contains the following report ovides information on the headquarters rom the fileable portion of the report, 2) for an individual establishment within or location); and 3) the third page is the hich, as indicated above, is not fileable 0.


establishments (other than headquarters eople.


oyees who are active, on-leave, or ed from PER016 (the fileable EEO-1 t that is not filed with the EEO-1

he first page shows employees who 16 (Fileable EEO1 report) because they t shows employees who are excluded reasons (shown in the EEO Code


PER016 Equal Employment Opportunity Employer Information Report EEO-1

The Pre-2007 EEO-1 Related Repothe EEO reports that are delivered EEO-1 filing.

This report produces a fileable EEOreport, whose data must be transfereport includes all the information government standard EEO-1 form

The three-page report sample that sections: 1) the first page, which prof the organization, is an example fthe second page is a similar report the organization (such as a divisionconsolidated portion of the report wand must be transferred to Form 10

PER016A EEO-1 Establishment List - Fewer than 50 Persons Report


This report produces a list of EEO units) that employ fewer than 50 p

PER016B EEO Excluded Employees Listing Report


This report produces a list of emplsuspended, but who will be excludreport). PER016B is an audit reporreports.

The report sample has two parts - thave been listed twice on the PER0have multiple jobs. The second parfrom the EEO-1 report for specificcolumn).





oyees by location who will be included ort). PER016C is an audit report that is


ments with fewer than 50 employees in ractive diskette. This report, which is iskette Filing, is similar to PER016A

on paper).

y/Illness Log report (PER018) meets h Administration's (OSHA) ional injuries or illnesses. It lists the jury or illness for the calendar year.

se number includes:

epartment

k or restricted from working (if


PER016C EEO-1 Included Employees Report The Pre-2007 EEO-1 Related Repothe EEO reports that are delivered EEO-1 filing.

This report produces a list of emplin PER016 (the fileable EEO-1 repnot filed with the EEO-1 reports.

PER016D EEO-1 Establishment List Detail for Fewer than 50 Persons Report (Interactive Disk Filing)


The PER016D report lists establisha format that is compatible for inteintended as an aid for Interactive D(which provides a summary report

PER018 Occupational Injury/Illness Log - OSHA 200 Report

The OSHA 200 Occupational Injurthe Occupational Safety and Healtrequirements for reporting occupatcase numbers and details of each in

The information shown for each ca

• Employee name, job title, and d

• Injury description

• Number of days away from worapplicable)

• Outcome of the injury or illness

• Date of death (if applicable)




pertinent information about the ees. It provides managers with a quick ess and as a turnaround document for ment status.

s information such as: name, employee It also lists personal information that s, such as home address and emergency


PER026 Employee Profile Report This report provides a summary ofemployment status of your employreference to use in the review proccommunicating changes in employ

Our standard report format includeID, department, and salary history.you can verify for database updatecontacts.




ates the number of current and new ecial disabled veterans, Vietnam era , and other protected veterans and the at they fill in the organization. The eran status of new hires from the

n 50 employees, the PER027 report tablishment Hiring Location (MHL) report.

o be filed by Federal contractors and l contracts of $25,000 or more. This on September 30. The U.S. Department Employment and Training Service e report through their web site at

will also accept mailed filings, as well

he PER027 and transfer the data from ling web site. To file electronically, ted by running PER027) to a 3-1/4" ng information, consult the News and terprise HR web site at

uct Knowledgebase ~ Payroll/HR and ts100.com.

port displays Street 2, it is not included in ns and is not included in the data file.

o fields previously marked with Y/N or sensitive field information, such as


PER027 Federal Contractor Veterans Employment Report - VETS-100

This federally required report indicemployees who are classified as spveterans, newly separated veteransbreakdown of the job categories threport lists the veteran and non-vetprevious 12-month period.

For hiring locations with less thaproduces a separate Multiple Es

The VETS-100 report is required tsubcontractors who receive FederaVETS-100 Report is due annually, of Labor (DOL) and the Veterans' encourages online submission of thwww.vets100.com. However, theyas properly formatted disk filings.

To file via online submission, run tthe hardcopy report to the online ficopy the VETS100.txt file (generahigh-density diskette. For other filiInformation section of the ADP Enwww.adp4me.nas.adp.com ~ Prodthe VETS-100 web site at www.ve

Although the printed PER0027 rethe government’s file specificatio

PER029 Database Audit Report This report lists all changes made taudit flag. Use this report to monitsalary amounts.


www.vets100.com

www.vets100.com

www.adp4me.nas.adp.com

www.adp4me.nas.adp.com

www.vets100.com

www.vets100.com



porting requirements as specified in the Government Information (EEO-4)" h the 1993 survey year and biennially fter, those who must file this report olitical jurisdictions which have 100 or f those political jurisdictions which is rotated biennially, so that none of the ed to file in consecutive survey years, eir turn. Sample jurisdictions will be at they have been selected to report in a

g about uniformity in State and local orting and should serve as a valuable tions in evaluating their own internal yment opportunity.

port (PER032) lists the type of leave, mpany employees who take leave from dical Leave Act (FMLA).

employee count and wage information -9901.

'to' dates and prints a listing of e) the two dates. It is sorted first by y Data panel (Payroll ~ Year-End Tax

ata) and second by the state of the b record. The company description, e from the w2_reporting_co for the Data panel.


PER031 State and Local Government Information - EEO-4 Report

This report meets all government reEEOC Form 164, "State and LocalInstruction Booklet. Beginning wit(every odd- numbered year) thereainclude: 1) all States; 2) all other pmore employees; and 3) a sample ohave 15-99 employees. The samplesmaller jurisdictions will be requirbut all will be required to file in thinformed by receipt of the forms thparticular survey year.

The purpose of this report is to bringovernment record keeping and reptool for use by the political jurisdicprograms for ensuring equal emplo

PER032 Family and Medical Leave Report The Family and Medical Leave Releave date, and return date for all cotheir jobs under the Family and Me

PER033 Report of Organization Worksheet Report

This report provides establishmentused by Census Bureau Report NC

PER034 Federal New Hire Report This report prompts for 'from' and employees hired between (inclusivFederal EIN from the W-2 CompanReport ~ Setup W-2 and 1099-R Demployee's work location on the jofederal_EIN and address printed arcompany using the W-2 Company




loyees and their Social Security cial Security Administration to be umeration Verification System (EVS).

l Security Number Verification Service ee the following snv.htm.

d from the Social Security fication System (EVS). This file, ecurity numbers that did not match

code that you can use to determine the

l Security Number Verification Service ee the following snv.htm.

ists the case numbers and details of any the organization for each calendar al Safety and Health Administration r occupational injuries and illnesses.

1) lists additional information for every A 300 form. The incident report record

ining to how the injury or illness bjects or substances involved, and

r illness and the part(s) of the body


PER035 EVS Missing Data Report This utility creates a file of all empnumbers (SSN) to be sent to the Somatched to their records via the En

This report complies with the Socia(SSNVS). For more information, sweb site: www.ssa.gov/employer/s

PER036 EVS Social Security Number Verification Error Report

This program reads the file returneAdministration's Enumeration Verinamed EVSVER, contains Social Stheir files along with a verificationinconsistency.

This report complies with the Socia(SSNVS). For more information, sweb site: www.ssa.gov/employer/s

PER040 OSHA 300 Log Report OSHA 300 Log report (PER040) lwork-related injuries or illnesses inyear. This report meets Occupation(OSHA) reporting requirements fo

PER041 OSHA 301 Incident Report OSHA 301 Incident report (PER04injury or illness entered on the OSHcontains detailed information pertaexposure occurred, identifies any oindicates the nature of the injury oaffected.


www.ssa.gov/employer/ssnv.htm






s used to show the totals for each 00 log for the calendar year. The OSHA ginning with the (calendar) recording mmary for the previous calendar year ough April 30 of each year. To help you e providing the Summary of Cases, 2). The information on this report must Summary Report form before posting

Incidents (PER042) provides all he OSHA 300A Summary form except

loyees

yees last year

matically assign or unassign ho meet the specified selection criteria. Performance Plan assignment record ID and calculated initial or next review r detached from employee performance ew run control, or rerun an existing

an update. After you have attached the and desired action, you must run an ou have confirmed that the results are

however, you make additional changes e audit again, before running the actual


PER042 Summary of Cases, Days, and Incidents Report

The OSHA 300A Summary form icategory contained on the OSHA 3300A Summary went into effect beyear of 2002. The OSHA 300A Sumust be posted from February 1 thrcomply with this regulation, we arDays, and Incidents report (PER04be transferred to your OSHA 300Athe form.

The Summary of Cases, Days, andinformation for you to transfer to tthe following:

• Annual average number of emp

• Total hours worked by all emplo

PER043 Employee Performance Management Plan Assignment Report

This report provides a way to autoperformance plans to employees wSelected employees will have theirupdated with the Performance Plandate. Each time a plan is attached orecords, you must either create a ncontrol to pick up recent changes.

PER043 includes both an audit andselection criteria, the desired plan audit to confirm the results. Once ycorrect, you can run the update. If,to the run control, you must run thupdate.




t Worksheets (PER044) selects s, employee data that the manager will template information. Managers may be te, which contains the performance d by the template, or they may be e via a menu task in Self Service. These reviews. Managers receive worksheets they have been designated as e Reports-To functionality.

t have a reports-to manager who is s will be written to the error report and

e Import (PER045) is used to import d-party review tracking software into record keeping and reporting purposes. d validated prior to updating the loyees processed, whether or not they

ny error messages. If errors are n the report and processing moves to

047) report prints performance review ducted within Self Service. This report review information, performance idual objectives, manager comments, ts, and employee comments.


PER044 Populate Performance Management Worksheets Report

Populate Performance Managemenemployees who are due for reviewsee on the worksheets, and review required to use the standard templafactors, goals, and the rules imposeallowed to create their own templatworksheets are for direct-manager only for employees for whom that performance managers, through th

Any employees selected who do noresponsible for performance reviewwill not be processed.

PER045 Run External Review Software Import Report

The Run External Review Softwarperformance review data from thirADP Enterprise HR for centralizedData from the import file is read andatabase. The report shows all empwere processed successfully, and aencountered, each will be printed othe next row in the input file.

PER047 Employee Review Print Report The Employee Review Print (PERforms for performance reviews concan include employee information,factors, organizational goals, indivrecommendations, overall commen




t you can use for filing , single establishment EEO-1 reporting.

tablishment employer, the report ers Unit, Individual Establishment or more Employees, and an optional than 50 employees reports. If you run t employer, the report produces a single

ed for multi-establishment reporting ond reporting, a separate report for detail 50 employees is no longer delivered. if you select the Include Detail for 50 Employees check box on the

ment Employer option and the Include Less than 50 Employees check box, you report.

g is based on the primary job for ll the information necessary to produce

ata file for filing. It is your responsibility to options. For more information, see the

inted report, the EEOC will not accept the t is for your reference only.

ti-establishment and you notice there is no , .dat, and an empty file, you may want e establishment attempting to run the t. If so, you should run the report a ablishment option.


PER050 EEO-1 Report This report produces a data file thamulti-establishment, and optionallyIf you run the report for a multi-esproduces Consolidated, HeadquartReport for Establishments with 50Individual Establishment with lessthe report for a single-establishmenestablishment report.

The PER016D report may be usthrough 2006. For 2007 and beyfor establishments with less thanThis information is now includedEstablishments with Less thanPER050 report.

If you select the Multi-EstablishDetail for Establishments with do not need to use the PER050A

The PER050 report for EEO-1 filinselected employees and includes athe data file.

ADP Enterprise HR produces a dcheck with the EEOC about filingweb site: www.eeoc.gov/eeo1/.

Although PER050 produces a prprinted report. The printed repor

If after running the report for mul.lis file produced, only a .logto check whether you are a singlPER050 as a multi-establishmensecond time using the single-est


www.eeoc.gov/eeo1/

www.eeoc.gov/eeo1/



EEO establishments (other than s than 50 people. The report will list the employees for each establishment with

l for Establishments with Less than 50 R050 report, then you do not need to use

ata file for filing. It is your responsibility to options. For more information, see the

eport displays Street 2, it is not included in ns and is not included in the data file.

es not selected for the PER050 or rections, provides information to ot selected. This audit report does not PER016B. This report is used along bers from the PER050 EEO-1 report

mary job, a page listing employees who -1 report, as in the PER016B report, is no t provided.

050B, to reconcile the numbers on the is report produces a list of employees ded in the reports. This audit report similar to PER016C.

n process required to update all including those affected by es.


PER050A EEO-1 Fewer than 50 Persons Report

This report produces a data file of headquarters units) that employ lesname, address, and total number ofless than 50 employees.

If you selected the Include DetaiEmployees check box on the PEthe PER050A report.

ADP Enterprise HR produces a dcheck with the EEOC about filingweb site: www.eeoc.gov/eeo1/.

Although the printed PER050A rthe government’s file specificatio

PER050B EEO-1 Excluded Employees Report The PER050B lists those employePER050A reports, and to make cordetermine why the employee was nproduce a data file and is similar towith PER050C to reconcile the numand PER050A, if used.

Since the PER050B looks for priare appearing twice on the EEOlonger required and therefore no

PER050C EEO-1 Included Employees Report Use this report, along with the PERPER050 and PER050A reports. Thby establishment who will be includoes not produce a data file and is

PER501 Update Calculated Fields Report This report performs the conversiocalculated fields on the job record,international pay months differenc


www.eeoc.gov/eeo1/

www.eeoc.gov/eeo1/



ntry date as part of job information. effective date when you make a change s the department entry dates in the ion and prints a list of all updates made.

e table JOB_INTL.

Build Organizational Security Report PER505 will make to the Department

hree potential problems: 1) departments ble but are not found in the artments that are listed in the Security rtment Table; and 3) departments that ent Table after the Security Tree was arate report page for each type of

d Departmental Security Tree Audit task. You need to grant access to this rity.

ation Letters for each employee who

ID from the WS_ISI_DATA table. The y specified employees of their new User is one page and includes the current ata address. The letters are sent to a .LIS by each employee's state, zip, city, and .LIS file should be deleted immediately


PER502 Update Department Entry Dates Report

This report maintains department eThis date is automatically set to theto a department. This report updateexisting job records during convers

PER503 Update Calculated International Fields Report

This report updates the rates for th

PER504 Organization Structure Report Use this report before running the (PER505) to print the changes thatSecurity table.

PER506 Department Table and Departmental Security Tree Audit Report

This report audits the database for tthat are listed in the Department TaDepartmental Security Tree; 2) depTree but are not found on the Depahave been changed in the Departmcreated. The report generates a sepproblem.

To access the Department Table anreport, use the Generic SQR Utilitytask and panel using Operator Secu

PER512 User ID Notification Letter This report prints USER ID Notifichas a generated USER ID.

It accesses each employee's USERnotification letters are used to notifIdentification Number. Each letter date and the employee's personal dfile for later printing and are sortedstreet1. For security purposes, the following successful printing.




he employees assigned to a job code for the job code have changed. PER513 to the job code and the salary admin

o the job code. If the values are different effective-dated row, based on the date

on the employee's job record.

-dated Job rows for employees whose ents. The user can specify the salary , the user must enter the salary plan. If rogram will loop through all the grades

h grade, finding the employees who are w Job row is inserted with the effective d the appropriate comprate from the Date will also be updated.

loyees whose job code has changed. assigned to the job code and the job code. If the values are different on ffective-dated row, based on the date of the employee's job record.

ts in your organization in the tmental reporting hierarchy and security

all departments by department ID. It department, its name and location code. ID that appears as a default in the

ent.


PER513 Salary Plan/Grade Update Report This report automatically updates twhen the salary plan and/or grade examines every employee assignedplan and/or grade values attached ton the employee's job record, a newof the job code change, is inserted

PER515 Step Rate Update Report This program inserts new effectivesteps have had manual rate adjustmplan, grade, and/or step. Minimallyonly the salary plan is entered, the pin the plan and the steps within eacassigned to them. When found, a nedate from the run control record ansalary step table. The Comp Entry

PER516 Workers Comp Code Update Report This report shows updates for empPER516 examines every employeecompensation code attached to thethe employee's job record, a new ethe job code change, is inserted on

PER701 Department Table Report You store data about the departmenDepartment Table, including deparaccess information.

The Department Table report lists includes the effective date of each The Manager ID is the employee Manager ID fields for that departm




s used for all PS/ADP Enterprise HR ring installation as a base for

ield defaults such as: company code, rs, and Social Security number. It also ws employees to hold multiple jobs, , and the last number in the automatic

ng sequence.

tores licenses and certifications. The ch license and certification, and n of the entry.

tion by location code. Because you can program prints all locations (past, e report gives the location name and ress. It also identifies the number of d work week for each location and the ederal reporting.

record salary ranges used by your organizes its salary grades into steps, ep Table. If you have more than one nd set up separate plan codes for

t combines the information in the Step ble into a list showing all grades for

company, and the hourly, monthly, and ou set up.

e and include a description and the date ows the minimum, maximum, and

nd calculates hourly, monthly, and fective date and rates.


PER702 Installation Table Report This table contains various defaultapplications. You must set it up duestablishing other tables.

The report lists default values for fminimum/ maximum standard houshows whether your company alloconsists of more than one companyemployee or applicant ID numberi

PER704 License/Certification Table Report The Licenses/Certification Table sreport lists the codes assigned to eaincludes a long and short descriptio

PER705 Location Table Report This report lists each physical locaeffective-date locations, the report present, and future). In addition, thabbreviation, building ID, and addhours you use to define the standarestablishment ID, as required for f

PER706 Salary Grade/Step Table Report The Salary Grade Table is used to organization. If your company alsoyou'll define them on the Salary Stsalary plan, you may list all plans aidentification.

The Salary Grade/Step Table reporGrade Table and the Salary Step Taeach salary plan that exists in yourannual rate amount for any steps y

The grades are listed by grade codthe grade is effective. The report shmidpoint amounts for each grade aannual ranges. Steps include the ef




dividual companies within your companies in this table when they have

bers. You must set up at least one

the Company Table and default ddress, company code, and effective cludes: deduction code, earnings code,

arnings codes, number of paylines d the holiday schedule used.

2) prints the General Ledger any Table.

untry codes used in all address formats

ding the currency code assigned to each. value, stored in the Translate Table, ry. The currency symbol retrieves the

e codes and descriptions for all the jobs rt prints a list of all job codes and the also includes the salary administration workweek, workers' compensation reakdown of job evaluation criteria

effective-dated reason codes you hanges. The report lists the reason arranges them alphabetically by job mation you have entered in defining the mpany by running and printing the 10).


PER707 Company Table - General Data Report

The Company Table contains all inorganization. Typically, you set uptheir own federal identification numcompany in this table.

This report prints all companies ininformation including: name and adate. Payroll-related information inthe default pay group, applicable econtained on the paysheet page, an

A separate report program (PAY70information you enter in the Comp

PER708 Country Table Report ADP Enterprise HR supplies the coin the Country Table.

The report lists the countries, incluEach currency requires a translate ADP Enterprise HR's data dictionashort name from this table.

PER709A Job Code Table (Part 1) Report The Job Code Table report holds thin U.S.-based companies. The repodate that they become effective. It plan, grade, FLSA status, standardcodes, EEO information, and the bpoints.

PER710 Action Reason Table Report The Action Reason Table holds theestablish for employee job action ccodes for each job action code andactions. You can verify all the inforpersonnel action codes for your coAction Reason Table report (PER7




the codes you associate with form rograms. This report lists codes

ilable on the system.

and effective date for each country. The iption and code for each country, its s), and the number of decimal positions layed.

) report lists the exchange rate between using data you have previously defined.

g with their associated bargaining units tacts. A list of bargaining units not d at the end of the report.

ive positions and prints the following D and name, job code, position number te, budget status, location, standard t-time, max headcount, and max FTE. entered by the user.

differences between Position Data mbent Job records. It is used to f sync so that corrections can be made

ation is printed: Position information , effective date, and effective sequence bent data (employee ID and name, r of Job record, value of Override tion reason), and variances between the ata value, and incumbent job data

he budgeted, approved, and active according to a vacant headcount or tion number is associated with the he report.


PER711 Standard Letter Table Report The Standard Letter Table containsletters created for use with merge prepresenting valid form letters ava

PER713 Currency Code Table Report This report lists the currency code report also contains the short descrcurrency symbol (as used on reportused when currency values are disp

PER714 Currency Rate Table Report The Currency Rate Table (PER714two currencies as of a certain date

PER715 Union and Bargaining Unit Tables Report

This report lists defined unions alonand other information, such as conassociated with any union is printe

POS001 Position Status Report This report lists active and/or inactposition information: Department Iand title, effective status, status dahours, regular/ temporary, full-/parThe report title will reflect options

POS002 Position Audit Report This report determines and reportsrecords and the corresponding incudetermine if these records are out oif necessary. The following inform(department, job code number, titlenumber, and action reason), incumeffective date and sequence numbePosition check box, action, and actwo records (field name, position dvalue).

POS003 Vacant Positions Report This report determines and prints tpositions that have any vacancies (vacant FTE status). If a job requisivacant position, it too appears on t




hich there was an incumbent employee. oyee entered and/or exited the position, not the incumbent's current position) ion. A line of data appears each time an

eport is a by-product of running the which is part of the Position Enterprise HR. The Create New Fiscal y' your existing year's position

set of fiscal year data. The subsequent l year data.

ns that have individuals wait-listed and ailable and these seats have not been ns that have been released, then

lled. A number of wait-listed people ble will be enrolled. Those individuals they are an enrolled participant in g activity. This information is on the situations manually.

s who have been terminated or are ate and cancels any enrolled or user can choose to report this record and report this information.

e seats have not been reserved or there released, then individuals on the

wait-listed people equal to the number Those individuals enrolled are also ed participant in another session of the als enrolled appear on a separate report rt mentioned above.


POS004 Incumbent History Report This report lists all positions for wIt shows when the incumbent empltheir entry and exit salaries (if it isand the reason for exiting the positincumbent enters/ exits a position.

POS005 Create New Fiscal Year Data Report The Create New Fiscal Year Data rCreate New Fiscal Year Data task,Management functionality in ADPYear Data task enables you to 'copinformation so you can create a newreport displays the new set of fisca

TDUTL005 Auto Enrollment Notification - Enrollment and Report

This utility identifies all the sessioseats available. If there are seats avreserved or there are seat reservatioindividuals on the waitlist are enroequal to the number of seats availaenrolled are also checked to see if another session of the same learninreport so that the user can fix these

TDUTL006 Terminated Employees Released from Enrollment

This utility identifies all employeedeceased as of the current system dwait-listed learning activities. The information or update the training

If there are seats available and thesare seat reservations that have beenwaitlist are enrolled. A number of of seats available will be enrolled. checked to see if they are an enrollsame learning activity. All individufrom the terminated employee repo




s and students who are enrolled as on of the same learning activity.

certificates that have expired. nd certificates whose expiration dates . These licenses and certificates are then l in Progress check box is selected on berships panel in the employee's

ity in order to invalidate the expired Enterprise HR. This does not occur

can be sorted by employee name and by displays the following information:

te

cription

ion and a training roster for the hoose all sessions, all sessions of a

a particular session. For any choice, ait List) are retrieved, and only

ipants are printed. Names of employees zed and printed in two separate lists.

rning activity information (learning on ID, training facility, facilitators, start nt list, a list of enrolled employees itle), and a list of external students who tle, client name).


TDUTL007 Employees/Students Having Double Enrollment Report

This utility identifies all employeeparticipants in more than one sessi

TDUTL009 Invalidated Licenses and Certificates Report

This utility invalidates licenses andTDUTL009 searches for licenses aare prior to the current system datemarked invalid, unless the Renewathe Licenses, Certificates, and Memrecord.

You must run the TDUTL009 utillicenses and certificates in ADP automatically.

TDUTL009 generates a report thatlicense/certificate code. The report

• Employee ID and name

• License/certificate expiration da

• License/certificate code and des

TRN001 Training Roster Report This report prints session informatsession(s) specified. The user can cparticular learning activity, or just only active sessions (Available or Wstudents who are enrolled as particand external students are alphabeti

Information retrieved includes: leaactivity type, ID, description, sessidate/time, end date/time), equipme(name, ID, department name, job tare enrolled (name, ID, business ti




n about sessions for any one of the tions, tests, or tasks), or for all learning the report for all learning activities, ll learning activity IDs. If the user ific type of learning activity, session

c learning activity ID or for all learning

e frame specified by the user. The by facility, or by learning activity with ort order is specified.

ve licenses expiring within the time se is listed, along with a schedule of any the license. Information includes: es expiring within the dates specified, duled which are needed by the

ense. For each license expiring, the date are given. The employee's training of learning activities required for the t has not been taken within the optional long with start dates and locations

t date on or earlier than the license list.

mplete all learning activities to fulfill certification. When activities are ts have a choice of activities (such as 2


TRN002 Training Calendar This report lists general informatiolearning activities (courses, instrucactivities. If the user chooses to runsession information is printed for achooses to run the report for a specinformation is printed for a specifiactivity IDs.

Sessions are selected based on a timreport can be sorted by begin date,begin date as the default when no s

TRN003 License/Certification Renewal Report

This report lists employees who haframe specified. The expiring licenlearning activities needed to renewemployee ID, name, a list of licensand a list of learning activities scheemployee in order to renew the liclicense code, name, and expirationrecord is compared against the list license. Every learning activity thatraining period specified is listed, a(facilities) for any classes.

Only learning activities with a starexpiration date are included in the

Students may not be required to cothe requirements for the license or marked with an asterisk (*), studenout of 3).




aining record. You can optionally limit retrieved. Information displayed for es: learning activity ID, description,

ent status, grade received, and reason h as 'Skill Enhancement' or 'Bachelor's activities for the employee are

status.

es and external students who are ified session, but who have not met the activities for the session. Employees l students. For employees, the report ities and skills that the employee is the missing prerequisite learning

EREQ_MET flag is updated to reflect

learning activities, including learning nd description, whether it is an internal ng activity status, duration, cost per

ining the generated letters. Letters are the student's enrollment status. The user ctivity and session IDs. The default of all learning activities.


TRN004 Employee Training History Report This report prints an employee's trthe earliest date of training recordseach learning activity taken includinternal/external, start date, enrollmfor taking the learning activity (sucDegree Requirement'). All learningretrieved, regardless of enrollment

TRN005 Training Prerequisites Report This report prints a list of employeenrolled as participants in the specrecommended prerequisite learningare listed first, followed by externalists the prerequisite learning activlacking. For external students, onlyactivities are listed.

In addition, the Training table's PReach student's prerequisite status.

TRN006 Learn Activity Table Report This report lists information for allactivity type, learning activity ID aor external learning activity, learnistudent, and vendor.

TRN007 Training Letters This utility creates a .LIS file contagenerally sent based on changes in is prompted to enter the learning abehavior is to process all sessions




requirement for an employee or for and/or department and/or jobcode ulation that's tied to the requirement. A o be used when entering the department tments.

mployees' location, department, , skills, or abilities (referred to as t entered, the learning activities needed ome cases, the number of learning ut of 4). Various totals are also printed

ure session for the learning activity, the

at meet a requirement as of today's date n and/or department and/or jobcode , indicated by a '%' can be used when

mployees in "like" departments. In mployees in a specific shift, or for "all"

mployees' location, department, along with the knowledge, skills, or

aining to the requirement that the are also printed depending on the run

le for an employee, or for employees in ent and/or jobcode.

ions with fewer enrollees than the


TRN008 Training Gap Report This report lists training gaps for aemployees in a particular location provided they are a part of the popwildcard, indicated by a '%' can alsto select employees in "like" depar

A report is produced showing the ejobcode, along with the knowledgeKSAs) pertaining to the requiremento satisfy the competency, and, in sactivities needed (for example, 3 odepending on the run selection.

If the employee is enrolled in a futsession start date is printed.

TRN009 Employees Meeting Requirements Report

This report lists those employees thfor employees in a specific locatioentered at prompt time. A wildcardentering the department to select eaddition, the report can be run for eshifts.

A report is produced showing the ejobcode, shift, and employee statusabilities (referred to as KSAs) pertemployee possesses. Various totalsselection.

TRN010 Competency Profile Report This report lists Competency Profia particular location and/or departm

TRN011 Low Enrollment Notification Report This report lists all "available" sessminimum number of participants.




order by name, all employees/students des the total number of ion.

ferentials to large populations of used to detach differentials from ic differential is cleared after ation policy decisions are made.

d record (table) name and is used in Dictionary.

er Table Process/Report.

icipants and contains information about an types. The information includes: ID and name, employee name and ID, gular/temporary, full/part-time, pay

verage begin and end date, and COBRA

icipants and contains information about rance plan types. The information partment ID and name, employee name type, regular/temporary, full/part-time, the plan type, flat dollar amount of the r, and the coverage begin and end dates.


TRN012 Population Report This report shows, in alphabetical in "active" population(s) and proviemployees/students in that populat

UTL003 Mass Change Report This report attaches geographic difemployees. The utility can also be employee job records if a geographorganizational changes or compens

UTL004 Selective Record (Table) Report This program reports on a specifieconjunction with the On-Line Data

UTL008 Populate Manager Table Report This program populates the Manag

Enterprise Benefits ReportsBEN001 Health Plan Participants Report This report lists all active plan part

employees covered under health plplan type, benefit plan, departmentemployee status, employee type, regroup, coverage under the plan, codependent ID.

BEN002 Life Insurance Participants Report This report lists all active plan partemployees covered under life insuincludes: plan type, benefit plan, deand ID, employee status, employeepay group, type of coverage withinpolicy, a life insurance rating facto




um amounts applicable to each ch benefit program. The report shows te category. The number of covered tal covered payroll, the rate per

are displayed. Totals are indicated for an and benefit program.

are given the option to specify the lly run this report for a one-month

um amounts calculated for all life ows the calculated premium for each

y benefit plan, plan type, and benefit

the calculation, the number of covered red amount, the premium rate used, and

Ps report lists participants and covered a health care provider (HCP) for the . This report prints benefits which are ou checked the Report If Missing iders panel when you set up the plan.

s report lists the plan type, benefit plan enefit program, insured name nt), insured's Social Security number,

tionship, and HCP type.

sses employee benefit deduction ard Enterprise HR Benefits tables. The ists the employee benefit deduction


BEN005 Long Term Disability Premiums Report

This report lists the monthly premilong-term disability plan within eathe calculated premium for each raparticipants in each category, the toparticipant, and the total premium each long term disability benefit pl

At the time you run this report, youreporting period. You would typicaperiod.

BEN006 Basic Life Insurance Premiums Report

This report lists the monthly premiinsurance plan types. The report shbenefit plan, and totals premium bprogram.

The report lists the rate type used inparticipants, the total monthly covethe total premium calculated.

BEN012 Active Benefits - Missing HCPs Report

The Active Benefits - Missing HCdependents who have not recordedmost recent health benefit electionmissing HCP information only if ycheck box on the Health Care Prov

The Active Benefits - Missing HCPID and description, employee ID, b(employee or any covered dependedependent number, dependent rela

BEN014 Benefit Deductions Import Report The Benefit Deductions Import painformation from WinFlex to standBenefit Deductions Import report lchanges.




ess passes employee elections from prise HR Benefits tables. The Benefits ployee election changes.

data from Benefits eXpert into ADP ral deductions. The import of the data ntaining pay group, file numbers, ts, and deduction factors. The date and

s employee demographic information x. The data is read from ADP HR orted. BEN018 creates a .CSV export inFlex. An Export Warnings/Error .PDF formats, and can be used for

s employee information from ADP HR current employee data is included in the Report is also generated in.LIS and troubleshooting purposes.

and produces two reports. The alid COBRA events, and the BEN020B process can be run multiple times prior

eport provides information on the ailable to employees, including plans . The report lists the plan type, plan ffective date, pay frequency, employer unt, employer limit percent, employee r limit amount.


BEN015 Benefits Elections Import Report The Benefits Elections Import procWinFlex to custom WinFlex EnterElections Import report lists the em

BEN016 Benefits eXpert Deduction Inbound Interface

You can import benefit deductionsEnterprise HR to be stored as genereceives a comma delimited file codeduction codes, deduction amoundeduction code are validated.

BEN018 Benefit Interface Export Report The Benefit Interface Export passefrom ADP HR Anytime to WinFleAnytime tables, and all data is expfile of this data, which is read by WReport is also generated in.LIS andtroubleshooting purposes.

BEN019 Export Employee Data Report The Export Employee Data exportAnytime into Benefits eXpert. All export. An Export Warnings/Error .PDF formats, and can be used for

BEN020 Validate COBRA/HIPAA Event BEN020 validates COBRA eventsBEN020A lists the incomplete/invlists the valid COBRA events. Thisto running the COBRA export.

BEN701 Flexible Spending Accounts Report The Flexible Spending Accounts rflexible spending account plans avfor health care and dependent carename, benefit plan ID and name, econtribution, flat contribution amocontribution percent, and employe




s information about benefit plans where based solely on the amount of type, plan name, rate schedule ID, unit, coverage level, total premium,

ium, and provider premium.

nformation on all disability plans, such ort lists plan type, plan name, benefit

he amount of the maximum monthly percentage.

hat have been defined as age-rated. It nd rating factors such as sex and age ployer rate, and employee rate for both

rints coverage calculation information th and dismemberment plans for your plemental life, AD/D, and dependent n name, benefit plan ID and name, as well as any defined flat amount, unt, and/or group code.

ints information about your benefits ress, and any groups, policies, and ed. This report lists provider ID, nd a separate address for premium


BEN702 Flat Rate Schedule Report The Flat Rate Schedule report printthe cost of coverage for a benefit iscoverage. This report lists the planeffective date, pay frequency, rate employee premium, employer prem

BEN703 Disability Plans Report The Disability Plans report prints ias long term or short term. This repplan ID and name, effective date, tbenefit, and the salary replacement

BEN704 Age Coverages Report This report lists all rate schedules tlists the effective date of the rates aranges, as well as the total rate, emsmoker and nonsmoker.

BEN705 Life and AD&D Plans Report The Life and AD&D Plans report pfor both the life and accidental deacompany, including group life, suplife. This report lists plan type, plaeffective date, coverage definition,rating factors, guarantee issue amo

BEN706 Provider Information Report The Provider Information report prproviders, including name and addcontact information you have defineffective date, provider's address, asubmission.




ort prints information on the savings rift, or profit sharing plans. This report

ny offers. It shows the plan type, benefit stment matching option, and the terms ployer contributions and investment ce percent are shown for highly efore- and after-tax amounts. It also ts based on before and after tax

s information about the calculation of includes any applicable age and service es and coverage minimum and set up. This report lists rounding

inimums, flat amount options, and

rints information about life insurance at you may have established. This

effective date, the low age range, the um and maximum reduction amount for rate table.

rt prints an overview of your benefit name. The Benefit Plan Information lan type and benefit plan combination: rovider ID and name, and default

s report prints the benefit program defined. It lists the benefit/deduction ate, and the plan type/deduction codes. tion for each plan type/deduction code


BEN707 Savings Plans/Investments Report The Savings Plans/Investments repplans you set up, such as 401(k), thlists each savings plan your compaplan, effective date, employer inveof the employee deductions and emoptions. The limit percent and reducompensated employees for both bshows 401(k) company match limiamounts.

BEN708 Calculation Rules Report The Calculation Rules report printpremium and coverage amounts. Itas-of dates, including rounding rulmaximum amounts that have beenfactors, coverage maximums and mbenefits base rate information.

BEN708a Age Reduction Rules Report The Age Reduction Rules report pcoverage reduction based on age threport lists the calculation rule ID,reduction percent, coverage minimeach rate drop established for this

BEN709 Benefit Plan Information Report The Benefit Plan Information repoplans by plan type and benefit planreport lists the following for each peffective date, name, short name, pdeduction code and name.

BEN713 Benefit Program Calcs & Rates Report

The Benefit Program Calcs & Ratedefinition for each benefit programprogram, program type, effective dIt also prints rate schedule informawhere it applies.




ormation about each service rate table ctive date, pay frequency, rate per unit, er portion, and employee portion.

COBRA and HIPAA services options IPAA Service Options panel, such as

receive from CASPro and benefit

the ADP Enterprise HR benefit plans to ased on the CASPro employer

to print summary information on pay you select, with hours and earnings

ing information is listed for each s, batch ID, pay number, rate type, nings are each subtotaled for regular, ployees who are effective outside the and a warning message printed at the

rint detailed information on pay data ted, with subtotals for each batch. Each

th detailed information on the employee ings are fully reported, with each

cial entries, such as taxes, voluntary ied and reported separately by category. e the current pay period will be flagged

he end of the report.


BEN714 Service Rates Report The Service Rates report prints infID you establish, including the effeservice intervals, total rate, employ

BEN717 COBRA and HIPAA Service Options Report

This report provides details on the you have defined on the COBRA/Hthe COBRA service types you willeligibility data details.

BEN718 CASPro Employer & Plan Mapping Report

This report details the mapping of the corresponding CASPro plans, bidentifier and qualifying criteria.

Autolink ReportsALPAY001 Pay Data Summary Report Use the Pay Data Summary report

data transactions for the pay groupsubtotals for each batch. The followemployee: file number, name, statuhours, and earnings. Hours and earovertime, and other categories. Emcurrent pay period will be flagged end of the report.

ALPAY002 Pay Data Detail Report Use the Pay Data Detail report to ptransactions for the pay group selecpay entry is reported separately, wiand the transaction. Hours and earncategory identified separately. Spedeductions, and memos are identifEmployees who are effective outsidand a warning message printed at t




d balance adjustments that have been Balance adjustments include paid time es. Use this report to print detailed r taxables, and accumulators for the pay

splay a detailed list of the check e entered for a pay group. This report check transactions, with the following

mber, payee name, pay number, pay ber. Also provided is a detailed listing

ons by category, and resulting net

y the check, the following information p rate, and a detailed listing of hours, t totals are provided for gross, net, pe, and hours and earnings categorized mployees who are effective outside the and a warning message printed at the

of third party sick pay transactions. The for each transaction: file number, department, taxable and non-taxable cted by category. The report includes

the pay end date and identifies those included with the current payroll run.


ALPAY02A Special Entries/Balance Adjustments Report

This report prints special entries anentered for the current pay period. off, accumulators, and prior balancinformation for control hours, priogroup selected.

ALPAY003 Manual Check Detail Report Use the Manual Check Detail to diadjustments and reversals you havprints a detailed list of prepaid/voidinformation for each check: file nutype, pay frequency, and check numof gross amount, taxes and deductiamount.

For each job number represented bis provided: temp department, temearnings, and memo entries. Repordeductions, taxes categorized by tyas regular, overtime, and "other." Ecurrent pay period will be flagged end of the report.

ALPAY004 Third Party Sick Pay Detail Report This report provides a detailed list following information is provided employee name, pay number, tempsick pay, and a listing of taxes deduemployees who were hired before who have pay data that will not be




employees whose automatic pay status automatic pay status include all

ployees who have a positive value for st also be configured for automatic pay

s can occur if any of the following are frequency, special action value of F, X, of 1, hours value for hourly employees, ees.

llowing information is provided: file y number, batch ID, reason for pay ular earnings totals. Only the first ation is printed.

by job number. For each job number, a hours worked totaled by regular, ployee, the following information is ame, temp department, home tch ID, shift code, and hours subtotaled

d by temporary department. For each ployees is provided with total hours and ollowing information is provided: temp name, home department, status, pay rate, total hours, and total earnings.

ees who have a value for hours worked. wing information is provided: file partment, status, pay number, batch ID, , with regular, overtime, and other totals are provided for regular,


ALPAY005 Automatic Pay Cancellations Report

This report provides a list of those has been canceled. Employees withsalaried employees, and hourly emstandard hours. The pay group muin the pay group options table.

Cancellation of automatic pay statunon-zero: temp rate, rate code, tax or Y, temp department, shift value earnings value for salaried employ

For each employee canceled, the fonumber, employee name, status, pacancellation, regular hours, and regreason encountered for pay cancell

ALPAY006 Total Hours by Job Number Report This report lists total hours groupedlist of employees is provided with overtime, and "other." For each emprovided: file number, employee ndepartment, status, pay number, baby category

ALPAY007 Temporary Department Report This report lists total hours groupetemporary department, a list of emearnings. For each employee, the fdepartment, file number, employeenumber, batch ID, shift code, temp

ALPAY008 Salaried Employees with Hours Report

This report lists all salaried employFor each employee listed, the follonumber, employee name, home deand hours. Hours are fully reportedcategories listed separately. Reportovertime, and "other" hours.




employees for whom pay rate d during the last pay period without a

wing information is provided: file ber, batch ID, pay rate, and regular

employees who have no pay data was entered or because automatic

wing information is provided: file mber, department number and, if matic pay was canceled.

yees who have pay transactions. For g information is provided: file number, ay number, and hours and earnings "other." Hours and earnings categories

ve total hours exceeding a specified e following information is provided: file partment, status, rate 1 code, pay ted by category. Hours categories are

f deduction totals for each deduction nd pay ending date are retrieved based pay group in the pay run is processed, e.

n classes are printed and totaled l is then printed, and all deductions for

tom of the page. The deduction total for f the report.


ALPAY009 Salary Change without Earnings Change Report

This report lists any active salariedinformation was entered or changecorresponding earnings change.

For each employee listed, the follonumber, employee name, pay numearnings.

ALPAY010 Active Hourly Employees without Hours Report

This report lists any active hourly transactions, either because no paypay was canceled.

For each employee listed, the follonumber, employee name, clock nuappropriate, an indication that auto

ALPAY011 Inactive Employees with Pay Data Report

This report lists any inactive emploeach employee listed, the followinemployee name, status, batch ID, psubtotaled as regular, overtime, or are subtotaled for each batch.

ALPAY012 Total Hours Outside of Range Report

This report lists employees who havalue. For each employee listed, thnumber, employee name, home denumber, batch ID, and hours reportotaled at the end of the report.

ALPAY014 Deduction Verification Summary Report

This report prints a summary list ocode. Company code, pay group, aon the pay run ID you enter. Each with one pay group printed per pag

For each deduction code, deductioseparately. The deduction code totathe pay group are totaled at the botthe company is printed at the end o




ion list for each employee, subtotaled any. Company code, pay group, and on the pay run ID you enter. Each pay

with one pay group printed per page.

information is presented: file number, deduction totals. For each deduction owing information is given: plan type, d deduction amount. Each pay group is the total deduction amount for the pay company is printed at the end of the

ges that have been entered since the uires a file to have been previously

This file should be named with the the BATCH/TEMP directory: group.

me, and employee ID are printed as a printed in three columns on a separate ld name, the second column gives the column gives the new value. A second

next field continues across the page.

is ALPAY016_ccc.LIS, where ccc is

ur during the AL_DEDCALC process. AY_MESSAGE_TBL and the long

along with the pay group, company, pay

rocess that lists exception employees ployee has a pay status of 'C'

she will not be reported.


ALPAY015 Deduction Verification Detail Report This report prints a detailed deductby employee, pay group, and comppay ending date are retrieved basedgroup in the pay run is processed,

For each employee, the following employee ID, employee name, andapplicable to an employee, the folldeduction code, deduction class, anpresented on a separate page, with group. The deduction total for the report.

ALPAY016 Autolink Employee Changes Report This report lists all employee chanprevious pay period. The report reqgenerated by the AutoPay process.following format and should be in PRccc.DBA, where ccc is the pay

For each employee, file number, naheader. Each changed field is then line. The first column gives the fieold value for the field, and the thirdgrouping of three columns for the

The name for the report output filethe pay group.

ALPAY017 Deduction Calculation Error Report This report lists the errors that occMessage IDs are looked up in the Pdescription is placed on the report end date, and employee ID.

ALPAY018 Deduction Calculation Exception Report

Report from the AL_DEDCALC pthat did not get confirmed. If an em(calculated) or 'F' (confirmed), he/




report to identify differences between ation for the shift, dept ID, and rate ployees who were hired before the pay ave pay data that will not be included

e paid time off balances after pay data eeded before running Prepare for rent Cycle Activity Report contains the employee along with the paid time off d for each controlled hours earnings ours entered through pay data entry, s, and imported pay data.

ach pay group/file number and each rt. The report also includes total hours r-to-date balances. Negative balances

by cost number. For each cost number, h hours worked totaled by regular, ployee, the following information is umber, employee name, status, pay vertime hours, and total hours. The ry. The report includes employees who

and identifies those who have pay data urrent payroll run.

d by temporary cost number. For each ployees is provided with total hours he following information is provided: ployee name, status, pay number, batch total earnings. The report includes

the pay end date and identifies those included with the current payroll run.


ALPAY023 Pay Data/Job Differences Report Use the Pay Data/Job Differences employees' pay data and job informinformation. The report includes emend date and identifies those who hwith the current payroll run.

ALPAY024 PTO-Current Cycle Activity Report Use this report to check for negativis input, and make corrections as nTransmission (PFT). The PTO-Curtotal paid time off balance for eachrequested for the current pay periocode. This includes all controlled hrapid pay data entry, manual check

Total requested hours display for econtrolled hours number on a repoallowed, taken, and the current yeaare also included for review.

ALPAY026 Total Hours by Cost Number Report This report lists total hours groupeda list of employees is provided witovertime, and "other." For each emprovided: file number, home cost nnumber, batch ID, regular hours, oinformation is subtotaled by categowere hired before the pay end datethat will not be included with the c

ALPAY027 Temporary Cost Number Report This report lists total hours groupetemporary cost number, a list of emand earnings. For each employee, tfile number, home cost number, emID, temporary rate, total hours, andemployees who were hired before who have pay data that will not be




tion for health savings account payroll cted. Adjustments include employee unts, employee contribution blocks,

the Autolink pay group table is information applies to AutoPay and y groups are printed one per page.

table and produces a report of s.

FIELDS table and produces a report of

ER table and prints the ADP Enterprise p to the DBA records and field names.

cific tables (including mapped fields) this utility when setting up pay groups ating a new pay group. This would re home department, job cost, special on. The report that is generated displays , displays the number of records copied s.

p, file number, employee ID, and date, ctivate and create shadow table records is generated displays the types of f running the program.

print the employee data that is available ink and AutoPay.


ALPAY029 HSA Payroll Adjustments Report This report prints detailed informaadjustments for the pay group seletemporary overrides, one-time amoand employer one-time amounts.

ALTBL001 Autolink Pay Group Options Report This report prints information from(PAYGROUP_TBL). Generally, thcan be changed by the user. All pa

ALTBL002 Non-Mappable ADP Enterprise HR Fields

This SQR reads the PSRECFIELDnon-mappable Enterprise HR field

ALTBL003 Mappable DBA Fields Report This SQR reads the PS_AL_DBA_mappable DBA fields.

ALTBL004 Autolink Mapper Report This SQR reads the PS_AL_MAPPHR record and field names that ma

ALUTL001 Copy Autolink Pay Group Tables Report

This program copies pay group spefrom one pay group to another. Useduring implementation or when creinclude the Autolink tables that stoaccumulators, memo codes and so the table names, and for each tableand the number of duplicate record

ALUTL011 Rehire Logically Deleted Employee Report

This program asks for the pay grouand then resets the file number to afor the file number. The report thatrecords that are found as a result o

ALUTL012 Changes Report This report allows you to view andfor synchronization between Autol




erences between the AutoPay masterfile fields on the ADP Enterprise HR t periodically to determine that there are problems between the ADP Enterprise c differences between the two databases an appropriate explanatory message. d on the report with an appropriate , "Deduction Code not found in ADP

report to ensure that pay groups with dardized.

FLSA indicators for existing ng that employees are setup for the

ination letter, which notifies the Payee for this company.

on payee information from the


ALUTL013 Masterfile Differences Report This utility reports the specific diff(DBA file) and the corresponding database. You should use the reporno concurrency or synchronizationHR database and AutoPay. Specifiare highlighted on the report, with Specific differences are highlighteexplanatory message (for exampleEnterprise HR database").

ALUTL015 Payroll Table Comparison Report Run the Payroll Table Comparisonemployee transfer activity are stan

ALUTL018 Activate Employee FLSA Overtime Use this utility to select the correctemployees and run a report verifyiFLSA overtime calculations.

ALWGP001 WGPS Termination Letter This report prints the WPGS Termthat the employee no longer works

ALWGP002 Payee Report This report prints a standard reportAL_PAYEE_DATA table.




ing for a number of records in the hose required for handling employee ou to select the specific audit he audit report. Available parameters

east one)

least one)

ange

changed

st select at least one)

ct at least one)

rt shows pay rate changes, new hires, s employee transfers. It is an audit ee actions. The report allows you to

t you want to audit.


Tools ReportsAUD001a Autolink Audit Report ADP Enterprise HR provides audit

system, including the majority of tdata. ADP Enterprise HR enables yparameters you want displayed in tare as follows:

• Database tables (must select at l

• Origin of change (must select at

– ADP Enterprise HR desktop

– Message agent

– Database agent

• Transaction date

• Output options

– Show translate values

– Sort by Operator who made ch

– Sort by Employee whose data

• Changes by Operator/Class (mu

• Changes to employee (must sele

AUD002 Employee Actions Audit Report The Employee Actions Audit Reporehires, and terminations, as well areport for the JOB table for employindicate the employment status tha




rt lists an operator or an operator class operators, classes, and types of

ort. Options available for specifying the

out the type of profile (individual hich the operator belongs, the employee s so forth.

ation about sign-on times.

d panels the operator can access.

epartments the operator can access.

bases the operator can access.

ling – Include information about s scheduler security defaults, and profile

s Belonging to Class – By default, erator profile will refer you to the class f you want the entire security profile longs to a class, then select this option.

ial Security Number of an operator.

t the operators and/or classes to be


UTL007 Operator Security Profile Report The Operator Security Profile repoprofile. The user can specify whichinformation are included in the repreport output are as follows:

• Profile – Include information aboperator or class), the class to wID associated with the profile, a

• System Access – Include inform

• Task Access – List the tasks an

• Department Access – List the d

• Database Access – List the data

• Reporting and Process Schedureporting authorizations, procesgroup authorizations.

• Show Class Info for Operatorinformation printed about an opto which the operator belongs. Iprinted for each operator that be

• SSN Display – Display the Soc

• Operators and Classes – Selecincluded in the report.




finition settings as well as any alternate ine for the Benefit interface.

ch panel in the Export Definition panel ata, Export Details, Export Filter, and

the option to include the Column Pick rces, and Data Mapping settings as

in column mapping settings exist Definition panel and the Export Data es between the two will be noted on the

n the report allows you to fine-tune the e your business rules as well as serves changes when upgrading to later

r an operator without a class has for a

operator class.

Access task (UTL016) to run the Mass ) report. The report runs if:

ccessed this panel or the first time you ou changed any report variables for the he Define Mass Operator Change panel efore any changes are applied).

un the audit again by selecting the Run efine Mass Operator Change panel.

ess on the Operators/Classes tab of the e mass change process runs to


UTL012 Export Definition & Mapping Report This report provides the Export Dedata mapping settings that you def

The report includes a section for eagroup: Export Definition, Export DExport Parameters. You will have Lists, Column Translates, Data Souruntime parameters. If differences between the defaults on the ExportMapping panel settings, the variancreport. The information provided ioutbound interface to accommodatas a useful tool for preserving yourMaintenance Releases.

UTL014 Operator/Class by Task Report Defines the type of access a class oselected process or task.

UTL015 Operator/Class by List Report Lists operators associated with an

UTL016 Mass Change Tab Access Audit Report

You can use the Mass Change Tab Change Tab Access audit (UTL016

• This is the first time you have ahave accessed this panel since yRun Control ID you created on t(an audit is required to be run b

• You specified that you need to rAudit Only check box on the D

Otherwise, if you choose Run ProcMass Change Tab Access panel, thcompletion.




(UTL017) allows an administrator to oyees’ data from ADP Enterprise HR to Initial Load and Sync (UTL017) utility tor can select to filter which employees’ efit Services. This utility can be run in

ou to send the selected employees’ data nfoLink Data Exchange

int a report of the employees selected. lk Build.

c (UTL018) utility is for ADP hosted ta Exchange and the ADP Self Service u to load all employee data from ADP Self Service, ADP VirtualEdge P Benefit Services.

018) utility allows you to send all e HR to iSI Registry, ADP Self Service,

d, if applicable, ADP Benefit Services. from ADP Enterprise HR to ADP ge per employee basis. Such a sync can e of messages. Viewing a large number nitor can sometimes be inefficient.

t modes, as follows:

ou to send the selected employees’ data

int a report of the employees selected


UTL017 HWSE Initial Load and Sync Report The HWSE Initial Load and Sync perform the initial load of all emplADP Benefit Services. The HWSEincludes parameters the administradata they want to send to ADP Bentwo different modes, as follows:

• Send Employee Data – Allows yto ADP Benefit Services using I

• Report Only – Allows you to prThe title of the report is SIA Bu

UTL018 InfoLink Initial Load and Sync Report

The InfoLink Initial Load and Synclients using the ADP InfoLink Daapplications. This utility allows yoEnterprise HR to iSI Registry, ADPProfessional and, if applicable, AD

The InfoLink Load and Sync (UTLemployee data from ADP EnterprisADP VirtualEdge Professional, anThe download of employees’ data Benefit Services is on a one messapotentially make for a large volumof messages with the Message Mo

UTL018 can be run in two differen

• Send Employee Data – Allows yto ADP Benefit Services

• Report Only – Allows you to pr




rt provides an audit report of operators e tabs in the Operator Profile security erator ID, operator class, employee ID, sk access they have to the panels port indicates if the panels are enabled

in alphabetical order, as well as the or each field, the report details the Field rmat as well as all the record and panel ithin the window).

fields and message definitions.

referenced by other database code rd name, then field names. The Fields (XRFFLPC) shows the records, fields, nce each field.

etical order. The report includes the itions in which the field is used as well

etical order. The report details the Long gth, and Formatting specified for the record definitions which contain the

etical order. The report includes Field Name and Short Name.

message definitions.

betical order.


UTL019 Operator Profile Access Report The Operator Profile Access Repothat have access to any one or morpanels. This report provides the opemployee name, and the level of taprovided in the Profile task. The reor disabled for the operator.

XRFAPFL Process Group and Fields Report This report lists all process groupsfields within each process group. FName, Field Type, Length, and Fodefinitions that contain the field (w

XRFFLMSG Fields and Message Definitions Creates a cross-reference report of

XRFFLPC Fields by Database Code Program Report

Reports on all fields in the system programs. The report sorts by recoby Database Code Program report and Code program types that refere

XRFFLPN Fields and Panels Report This report lists all fields in alphabnames of all record and panel definas the field Long Field Name.

XRFFLRC Fields and Records Report This report lists all fields in alphabField Name, Field Type, Field Lenfield, and includes the names of allfield.

XRFIELDS Field Listing Report This report lists all fields in alphabType, Length, Format, Long Field

XRFMSGDF Message Definitions Creates a cross-reference report of

XRFPANEL Panel Listing Report This report lists all panels in alpha




gram references. It sorts the report by Code type. It shows the records and . This report and the Fields by Database ement each other by using converse eference.

betical order. For each panel, the report ame, Field Name, Long Field Name,

panels and message definitions.

ode. The system determines and pplication Processor carries out the

se panels containing fields with Code

HR code programs and the fields they ssociated record definition and field

Record name, Code Field name, Code referenced field name for the Code.

records and message definitions.

abetical order. For each record, the and panel names which contain fields

HR code programs and the fields they ssociated record definition and field

Record name, Code Field name, Code referenced field name for the Code.

records and message definitions.

abetical order. For each record, the and panel names which contain fields


XRFPCFL Database Code Programs by Field Report

Reports on the fields that each prorecord definition, field name, then fields referenced for each programCode Program (XRFFLPC) complapproaches to reporting the cross-r

XRFPNFL Panels, Records, and Fields Report This report lists all panels in alphaincludes the Panel Name, Record Nand Field Label.

XRFPNMSG Panels and Message Definitions Creates a cross-reference report of

XRFPNPC Panels with Database Code Report Reports on panels with Database Cmaintains Database Code, but the Ainstructions. This report shows thoattached to them.

XRFRCFL Records and Fields Report This report lists all ADP Enterprisereference in alphabetical order by aname. The report details the Code Type, referenced Record name, and

XRFRCMSG Records and Message Definitions Creates a cross-reference report of

XRFRCPN Records and Panels Report This report lists all records in alphreport includes the process groups from the record.

XRFRCFL Records and Fields Report This report lists all ADP Enterprisereference in alphabetical order by aname. The report details the Code Type, referenced Record name, and

XRFRCMSG Records and Message Definitions Creates a cross-reference report of

XRFRCPN Records and Panels Report This report lists all records in alphreport includes the process groups from the record.




HR process groups. This report is

alphabetical order. The report details all nd all panels within each task. It also rd definition name and detail panel


XRFWIN Process Group Names Report This report lists all ADP Enterprisesorted in process group order.

XRMENU Process Group Listing Report This report lists process groups in process groups, processes, tasks, aincludes the associated search recodefinition name.


~LegalName~ ANNEX A

ADP National Account Services Revised: ~Date~ A-1 ~Source_Filename~ Template: NAS MSA Annex A General Terms v18.doc ~Deal_Sheet~

ANNEX A GENERAL TERMS AND CONDITIONS

SECTION 1 DEFINITIONS. Capitalized words in this Agreement that are not otherwise defined have the meanings shown below, for both singular and plural forms. Unless otherwise specified, any reference in this Annex to a section or other subdivision is a reference to a section or subdivision of this Annex. 1.1 “ADP Products” means the Application Programs, tutorials and related documentation delivered to Client by ADP. 1.2 “Amendment” means a written supplement to this Agreement, signed by Client and ADP, describing additional Services to be provided by ADP to Client. 1.3 “Agreement” means THIS Master Services Agreement, each Annex marked on the cover page and each Amendment that supplements this Master Services Agreement, as amended from time to time. 1.4 “Application Programs” means the computer software programs and modules delivered to Client by ADP as part of the Services but excludes pre-packaged third party software and custom programs developed by ADP for Client. 1.5 “Business Day” means any day except a Saturday, a Sunday, or a Federal holiday. 1.6 “Client Content” means (i) all payroll, benefits, human resource and similar information or materials provided by Client or its agents or employees, including transactional information, (ii) Client’s trademarks, trade names, service marks, logos and designs, (iii) all Client information stored on ADP cloud storage service, and (iv) any other information or materials provided by Client or its agents or employees, regardless of form (e.g., images, photographs, illustrations, graphics, audio clips, video clips and text, etc.), to be included in the Services, ADP Products or hardware, whether included therein by ADP on behalf of Client as part of its setup services or directly by Client or any of its employees or agents. 1.7 “Client Group” means Client, Client’s majority owned subsidiaries, and affiliates of Client. Affiliates are listed in Section 1 of the Pricing Appendix. 1.8 “Client Infringement Exclusion” means (i) any change, or enhancement in the ADP Products made by Client or any third party for Client other than at the direction of ADP, (ii) Client’s use of the ADP Products except as permitted under this Agreement or in combination with any hardware, software or other materials not expressly authorized by ADP where absent such combination the ADP Products would be non-infringing, (iii) Client’s use of other than the most current release of the ADP Products that results in a claim or action for infringement that could have been avoided by use of the current release, provided that ADP has supplied Client with the most current release at no additional fee, or (iv) the provision by Client to ADP of materials, designs, know-how, software or other intellectual property with instructions to ADP to use the same in connection with the Services. 1.9 “Confidential Information” means all information that is confidential or proprietary provided by the disclosing party to the receiving party for use in connection with the Services or in connection with any additional services proposed to be provided by ADP, but does not include (i) information the receiving party already knows (ii) information that becomes generally available to the public except as a result of disclosure by the receiving party in violation of this Agreement, and (iii) information that becomes known to the receiving party from a source other than the disclosing party on a non-confidential basis. Confidential Information also includes the terms of this Agreement, non-public personal or financial information relating to a party’s employees, customers or clients, all trade secrets, processes, proprietary data, information or documentation (including ADP documentation with modifications made by or on behalf of Client, which shall remain ADP Confidential Information)or any pricing or product information the disclosing party provides to the receiving party. 1.10 “Effective Date” means the date written in the space marked “Effective Date” on the cover page of this Agreement. 1.11 “Services” means the services described in each Annex, the services in each Amendment, and any other services that ADP provides to Client at Client’s request. 1.12 “Termination Event” means with respect to any party, (i) that party becomes the subject of a proceeding under the Bankruptcy Code, (a) seeking the appointment of a trustee, receiver or custodian or (b) seeking the liquidation, winding-up, dissolution, reorganization or the like of such party, and the proceeding is not dismissed within 30 days of its commencement, or (ii) that party’s Dun & Bradstreet Financial Stress Score is 4 or 5. If part (i) of this Section occurs with respect to Client, Client agrees to promptly use commercially reasonable efforts to seek court authorization to pay all post-petition fees as an administrative expense. SECTION 2 THE SERVICES. 2.1 Use of Services. Client agrees to use the Services only for the internal business purposes of Client and the Client Group and that it will be responsible for ensuring that each of the entities included in the Client Group comply with each of the provisions contained in this Agreement applicable to Client. If interfaces to software being used by Client are to be delivered or maintained by ADP as part of the Services, then Client agrees to obtain and maintain appropriate licenses to such software and other works. 2.2 Accuracy of Client Information, Review of Output. Client is responsible for the accuracy and timely input of all information provided to ADP by Client or on Client’s behalf. Client will promptly review documents and reports provided by ADP and notify ADP of any error or omission discovered by Client or any discrepancy between the information provided by ADP and Client’s records, and ADP will correct such error, omission or discrepancy. 2.3 Compliance with Laws. ADP shall design the Services to assist Client in complying with federal and state legal and regulatory requirements applicable to the Services, and ADP will be solely responsible for any failure of such design. Client will be solely responsible (i) for compliance by Client with all laws and governmental regulations affecting Client’s business and (ii) for using the Services in a manner to assist it in complying with same. The Services are not a substitute for the advice of an attorney and do not include any legal, regulatory, accounting or tax advice and each Client Group member will rely solely upon its own advisors with respect to any such advice. Client agrees and acknowledges that ADP is not a law firm, does not provide legal advice or representation, and that no attorney-client relationship exists or will be formed between ADP and Client. 2.4 Data Security. ADP will take commercially reasonable precautions to prevent the loss of or alteration to Client’s data files in ADP’s possession. In addition, ADP will establish and follow security measures designed to prevent unauthorized access to Client’s data files. ADP maintains appropriate security measures to protect Client’s personal information consistent with applicable federal and state laws. 2.5 Disaster Recovery. ADP maintains a commercially reasonable disaster recovery plan (“DR Plan”), a copy of the summary of which is available to Client upon request. ADP agrees to follow its DR Plan. ADP may amend its DR Plan at any time, provided that ADP shall not reduce its disaster recovery ability to less than the disaster recovery ability in effect pursuant to the DR Plan in existence on the Effective Date of this Agreement.

~LegalName~ ANNEX A


2.6 Source Documents. Except as otherwise set forth in this Agreement, Client will, to the extent it deems necessary, keep copies of all source documents of the information delivered to ADP or inputted by Client or on behalf of Client into the ADP system. ADP is not, and will not be, Client’s official record keeper. 2.7 Client Instructions. Client will be responsible for the consequences of any instructions Client may give to ADP, provided that ADP has followed such instructions. 2.8 Additional Services. If Client requests additional services offered by ADP on a commercial basis not included in this Agreement, (i) those services will be included in an Amendment, (ii) any Services provided to Client but not included in an Amendment will be provided subject to the terms of this Agreement at ADP’s then prevailing fees. 2.9 Errors and Omissions. Upon the request of Client, ADP will correct any error or omission made by ADP in connection with the Services at no additional charge to Client. SECTION 3 FEES AND PAYMENT TERMS. 3.1 Fees for Services. Client agrees to pay ADP for the Services provided to any member of the Client Group at the fees shown in the Pricing Appendix. 3.2 Changes in Scope. The fees in the Pricing Appendix may be revised by mutual agreement (not to be unreasonably withheld) if Client’s actual requirements, specifications, volumes or quantities vary materially from those communicated to ADP as of the Effective Date of this Agreement (e.g., a material change in the number of pays or the pay frequency). 3.3 Payment Terms. Client will pay all invoices in full within 30 days of invoice date. All amounts not paid when due are subject to a late payment charge of 1½% per month (not to exceed the maximum allowed by law) of the past due amount from the due date until the date paid. All fees are shown in U.S. Dollars and all payments will be made in U.S. Dollars. In the event that Client’s Dun & Bradstreet Financial Stress Score is 4 or 5, then upon ADP’s request Client will pay all invoices via direct debit of funds (“DDF”). Client will reimburse ADP for all expenses ADP may incur in collecting any amounts past due under this Agreement. 3.3 Payment Terms. Payroll Processing services and any other ADP Products and/or Services bundled into the pricing for the Payroll Processing Services are billed immediately following Client’s first payroll processing. If Client is obtaining ezLaborManager® or ADP Workforce Now Essential Time and Attendance, HR & Benefits, Talent and/or Recruitment and the pricing for such ADP Products and Services is not bundled with Client’s pricing for Payroll Processing Services, if any, billing for such ADP Products and Services will begin on the earlier of (i) the date that Client first begins to use the ADP Products and Services in a production environment OR (ii) 90 days from the Effective Date. Client will pay all invoices in full within 30 days of invoice date. All amounts not paid when due are subject to a late payment charge of 1½% per month (not to exceed the maximum allowed by law) of the past due amount from the due date until the date paid. All fees are shown in U.S. Dollars and all payments will be made in U.S. Dollars. In the event that Client’s Dun & Bradstreet Financial Stress Score is 4 or 5, then upon ADP’s request Client will pay all invoices via direct debit of funds (“DDF”). Client will reimburse ADP for all expenses ADP may incur in collecting any amounts past due under this Agreement. SECTION 4 WARRANTIES; DISCLAIMER. ADP warrants: (i) that it will perform the Services in a good, diligent and professional manner, utilizing personnel with a level of skill commensurate with the Services to be performed; and (ii) that it will comply with all applicable laws and regulations affecting the operation of ADP’s business, including any applicable export restrictions and data protection laws. EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, ADP EXPRESSLY DISCLAIMS ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, NON-INTERRUPTION OF USE, AND FREEDOM FROM PROGRAM ERRORS WITH RESPECT TO THE SERVICES, THE ADP PRODUCTS, CUSTOM PROGRAMS OR ANY THIRD-PARTY SOFTWARE DELIVERED BY ADP. SECTION 5 INTELLECTUAL PROPERTY. 5.1 Ownership of Proprietary Rights. Client owns and shall own all rights to Client’s data provided to or accessed by ADP, including such Client data as processed or manipulated by ADP in connection with the Services. The ADP Products will at all times remain the exclusive, sole and absolute property of ADP or the third parties from whom ADP has obtained the right to use the ADP Products. Except for the license granted to Client in this Agreement, Client will have no interest in the ADP Products. All rights, title and interest in or to any copyright, trademark, service mark, trade secret, and other proprietary right relating to the ADP Products and the related logos, product names, etc. are reserved and all rights not expressly granted are reserved by ADP and such third parties. Client may not obscure, alter or remove any copyright, trademark, service mark or proprietary rights notices on any ADP Products, and Client will not, and will require that its vendors and subcontractors will not, copy, recompile, disassemble, reverse engineer, or make or distribute any other form of or any derivative work from, the ADP Products. 5.2 ADP Infringement Indemnity. Subject to Section 5.4, ADP will defend Client in any suit or cause of action, and indemnify and hold Client harmless against, and pay on behalf of Client, any damages awarded to third parties in any such suit or cause of action (including reasonable attorneys’ fees awarded to such third parties and settlement amounts) alleging that the ADP Products as provided by ADP and used in accordance with the terms of this Agreement infringe upon any United States patent, copyright, trade secret, or other proprietary right of a third party, provided that, the foregoing infringement indemnity will not apply and ADP will not be liable for any damages assessed in any suit or cause of action to the extent resulting from a Client Infringement Exclusion. If any ADP Product is held or believed to infringe on any third party’s intellectual property rights, ADP may, in its sole discretion, (a) modify the ADP Product to be non-infringing, (b) obtain for Client a license to continue using such ADP Product, or (c) if neither (a) nor (b) are practical, terminate this Agreement as to the infringing ADP Product and return to Client any unearned fees paid by Client to ADP in advance. This Section 5.2 states ADP's entire liabil ity and Client’s exclusive remedies for infringement of intellectual property rights of any kind. 5.3 Client Infringement Indemnity. Subject to Section 5.4, Client will defend ADP in any suit or cause of action, and indemnify and hold ADP harmless against, and pay on behalf of ADP, any damages awarded to third parties in any such suit or cause of action (including reasonable attorneys’ fees awarded to such third parties and settlement amounts) alleging infringement upon any United States patent, copyright, trade secret, or other proprietary right of a third party, to the extent that any such suit or cause of action results from an allegation of a Client Infringement Exclusion. This Section 5.3 states Client's entire liability and ADP’s exclusive remedies for infringement arising from a Client Infringement Exclusion. 5.4 Indemnity Conditions. The indemnities set forth in this Agreement are conditioned upon the following: (i) the indemnitee (the “Indemnitee”) promptly notifies the indemnitor (the “Indemnitor”) in writing of such suit or cause of action, (ii) the Indemnitor controls any negotiations or defense and the Indemnitee assists the Indemnitor as reasonably required by the Indemnitor, and (iii) the Indemnitee takes all reasonable steps to mitigate any potential damages that may result.

~LegalName~ ANNEX A


SECTION 6 GENERAL PROVISIONS. 6.1 Service Organization Control I Reports. At Client’s request, following completion of implementation of the Services, ADP will at no charge provide Client with copies of any routine Service Organization Control (“SOC”) I reports (“SOC I Reports”) which are both directly related to those Services provided hereunder for Client and already released to ADP by the public accounting firm performing the Statement on Standards for Attestation Engagements #16 review. 6.2 Employee and Plan Participant Access. ADP may suspend or discontinue access to the Services by any of Client’s employees or plan participants (“Users”) if ADP reasonably believes that such User is using the Services in an inappropriate or illegal manner and will promptly advise Client of same. Client shall take all commercially reasonable actions necessary to maintain the privacy of User names and passwords for the Services. 6.3 Nondisclosure. All Confidential Information disclosed under this Agreement will remain the exclusive and confidential property of the disclosing party. The receiving party will not disclose the Confidential Information of the disclosing party and will use at least the same degree of care, discretion and diligence in protecting the Confidential Information of the disclosing party as it uses with respect to its own confidential information. The receiving party will limit access to Confidential Information to its employees with a need to know the Confidential Information and will instruct those employees to keep the information confidential. It is understood, however, that ADP may disclose Client’s Confidential Information on a need to know basis to its subcontractors who are performing Services, provided those subcontractors have executed confidentiality agreements and further provided that ADP shall remain liable for any unauthorized disclosure of Client’s Confidential Information by those subcontractors. Notwithstanding Section 5.1 of Annex A, ADP may use Client’s and its employees’ and participants’ information for purposes other than the performance of the Services but only in an aggregated, anonymized form, such that neither Client nor its employees or participants may be identified, and Client will have no ownership interest in such aggregated, anonymized data. Notwithstanding the foregoing, the receiving party may disclose Confidential Information (i) to the extent necessary to comply with any law, rule, regulation or ruling applicable to it, (ii) as appropriate to respond to any summons or subpoena or in connection with any litigation and (iii) to the extent necessary to enforce its rights under this Agreement. Upon the request of the disclosing party, the receiving party will return or destroy all Confidential Information of the disclosing party that is in its possession, provided that ADP may maintain archival copies subject to the terms of this Section 6.3. The obligations of ADP set forth in this Section 6.3 shall not apply to any suggestions and feedback for product or service improvement, correction, or modification provided by Client in connection with any present or future ADP product or service, and accordingly, neither ADP nor any of its clients or business partners shall have any obligation or liability to Client with respect to any use or disclosure of such information. 6.4 No Solicitation of Employees. Neither party will recruit or solicit (other than as part of a general solicitation in newspapers, websites or similar media) the other's personnel or employees that have become known to a party as a result of the Services performed until the earlier of one year after (i) the termination of this Agreement or (ii) that person is no longer employed by the other party. The provisions of this Section 6.4 will survive the termination of this Agreement. 6.5 U.S. Government Restricted Rights. ADP asserts that the Services, the ADP Products and the related materials are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to restrictions in FAR §52.227-14, FAR §52.227-19, or DFARS §252.227-7013(c)(1)(ii), as applicable. Contractor is ADP, LLC, 5800 Windward Parkway, Alpharetta, GA 30005One ADP Boulevard, Roseland, New Jersey 07068. 6.6 Independent Contractors. The performance by ADP of its duties and obligations under this Agreement will be that of an independent contractor and nothing contained in this Agreement will create or imply an agency, joint venture or partnership between ADP and Client. Neither the employees of ADP nor ADP’s subcontractors will be considered employees or agents of Client. Unless expressly stated in this Agreement, none of ADP, its employees or its subcontractors may enter into contracts on behalf of, bind, or otherwise obligate Client in any manner whatsoever. 6.7 Services and the Internet. Data transmitted by ADP in connection with the Services through the Internet is encrypted for Client’s protection. However, the security of transmissions over the Internet can never be guaranteed. ADP is not responsible for Client’s access to the Internet, for any interception or interruption of any communications through the Internet, or for changes to or losses of data through the Internet. ADP may suspend Client’s use of the Services via the Internet immediately, without notice, pending an investigation, if any breach of security is suspected. If Client elects ADP’s “Federated Single Sign-On” service, additional mutually agreed upon terms and conditions will apply. 6.8 Use Outside the U.S. Client will use the Services and the ADP Products only in the U.S. For any agreed upon use of the Services or the ADP Products outside the U.S., Client agrees to comply with any applicable export restrictions, laws and regulations imposed from time to time by the governments of the U.S. or the other country, if any, in which the ADP Products will be used by Client. 6.9 Client Vendors. Client will at its own cost make all necessary arrangements with its third party vendors to cause such vendors to send data to and receive data from ADP as required for ADP to provide the Services. Client shall reimburse ADP for any costs ADP is required to bear in connection with or arising out of any such transmissions of data from and/or to such third party vendors. SECTION 7 LIMITATION OF LIABILITY. 7.1 Restoration of Funds. If the negligent acts or omissions of ADP’s officers, employees or agents result in a loss or misdirection of Client funds in the possession or control of ADP under the terms of this Agreement, ADP will restore the funds to Client. 7.2 Mitigation of Damages. ADP and Client will each use reasonable efforts to mitigate any potential damages or other adverse consequences arising from or related to the Services. 7.3 Limit on Monetary Damages. Notwithstanding anything to the contrary contained in this Agreement, ADP's aggregate liability hereunder in any calendar year will not exceed: (i) for damages other than as a result of ADP’s breach of Section 6.3 (Nondisclosure), an amount equal to 12 times the average monthly fee for ongoing Services paid by Client to ADP for the affected Service during such calendar year (the “Ordinary Limit”) and (ii) for damages arising from ADP’s breach of Section 6.3 (Nondisclosure), a separate amount equal to 12 times the average monthly fee for ongoing Services paid by Client to ADP for the affected Service during such calendar year (the “Confidentiality Breach Limit”). For the avoidance of doubt, the foregoing creates two separate and distinct sums describing ADP’s aggregate liability, the Ordinary Limit and the Confidentiality Breach Limit. The aggregate limit set forth herein shall not apply to Sections 5.2 or 7.1 of Annex A, and (if applicable) Section 4 of Annex C, Section 3 of Annex E, Section 4.10 of Annex II, or to ADP’s criminal or fraudulent misconduct. 7.3 WFN Limit on Monetary Damages. Notwithstanding anything to the contrary contained in this Agreement, ADP's aggregate liability hereunder in any calendar year will not exceed: (i) for damages other than as a result of ADP’s breach of Section 6.3 (Nondisclosure), an amount equal to 6 times the average monthly fee for ongoing Services paid by Client to ADP for the affected Service during such calendar year (the “Ordinary Limit”) and (ii) for damages arising from ADP’s breach of Section 6.3 (Nondisclosure), a separate amount equal to 6) times the average monthly fee for ongoing Services paid by Client to ADP for the affected Service during such calendar year (the “Confidentiality Breach Limit”). For the avoidance of doubt, the foregoing creates two separate and distinct sums describing ADP’s

~LegalName~ ANNEX A


aggregate liability, the Ordinary Limit and the Confidentiality Breach Limit. The aggregate limit set forth herein shall not apply to Sections 5.2 or 7.1 of Annex A, and (if applicable) Section 4.10 of Annex II, or to ADP’s criminal or fraudulent misconduct. 7.4 No Consequential Damages. NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, NEITHER ADP NOR CLIENT WILL BE RESPONSIBLE FOR SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR OTHER SIMILAR DAMAGES (INCLUDING LOST PROFITS) THAT THE OTHER PARTY MAY INCUR OR EXPERIENCE IN CONNECTION WITH THIS AGREEMENT OR THE SERVICES, HOWEVER CAUSED AND UNDER WHATEVER THEORY OF LIABILITY, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. The foregoing exclusion shall not apply to claims for consequential damages arising from ADP’s breach of Section 6.3 of Annex A; provided however, that any consequential damages recovered by Client in a calendar year for such claims will be subject to the Confidentiality Breach Limit set forth in Section 7.3 of Annex A. SECTION 8 TERM AND TERMINATION. 8.1 Initial Term. This Agreement is effective on the Effective Date. The initial term (“Initial Term”) of this Agreement starts on the Effective Date and ends on the termination date set forth in the Pricing Appendix (the “Termination Date”). The Termination Date may be modified by Amendment. 8.2 Renewals. After the Initial Term, this Agreement will renew for additional one-year periods unless terminated by either party upon at least 90 days prior written notice to the other prior to the end of the Initial Term or renewal period, as applicable. 8.3 Termination by Client. In addition to any termination rights in other Annexes, if (i) ADP fails to perform any material obligation under this Agreement and that failure continues for 60 days after ADP receives written notice from Client specifying in reasonable detail the nature of that failure, or (ii) a Termination Event occurs with respect to ADP, Client may terminate this Agreement by further written notice to ADP. 8.4 Termination by ADP. In addition to any termination rights in other Annexes, if (i) Client fails to pay any amount due under this Agreement within 15 days after ADP has notified Client that it has failed to pay such amount by the due date therefor, (ii) Client fails to perform any other material obligation and that failure continues for 60 days after Client receives written notice from ADP specifying in reasonable detail the nature of that failure, or (iii) a Termination Event occurs with respect to Client, ADP may terminate this Agreement by further written notice to Client. At ADP’s option, ADP may, in the event of delinquent payment pursuant to clause (i), suspend the affected Services upon 5 Business Day’s prior written notice to Client, and ADP shall have no liability to Client for such suspended Services. 8.5 Buy Out Fee. If Client terminates any or all of the Services prior to the Termination Date for any reason except those in Section 8.3, or if ADP terminates this Agreement pursuant to Section 8.4, Client will pay to ADP a buy-out fee (“Buy Out Fee”) equal to fifty percent (50%) of A multiplied by B, where A equals the number of months remaining prior to the Termination Date at the effective date of termination, and B equals the average monthly fee for the terminated Services during the twelve-month period immediately preceding the termination (or a shorter period of time if monthly fees have been payable for less than 12 months at the termination date). In the case of a partial termination, ADP may equitably adjust the fees for the remaining Services, and Client will be responsible for fees for any reconfiguration work. Payroll Services may not be terminated without also terminating ADP Vantage HCM Services, PayForce Services or ADP Enterprise Services, if either is included. If monthly fees for Services have not yet been payable at the time of termination, B will equal the estimated monthly fees that would have been payable under this Agreement. Client’s obligation to pay the Buy Out Fee will not affect its obligation to pay any Deferred Fee payable under this Agreement. Client will also pay the Buy Out Fee in the event of any reduction in Client’s volume or usage of the Services by more than fifty percent (50%). 8.6 Effect of Termination. Upon expiration or termination of this Agreement, or any Annex or Amendment or any Services for any reason, (i) all licenses and other rights granted to Client under the respective Annex or Amendment or in connection with the terminated Services, will become null and void, (ii) subject to the penultimate sentence of Section 6.3 of Annex A, all materials provided by either party to the other under the respective Annex or Amendment or in connection with the terminated Services, will be returned within 5 Business Days after the effective date of termination, and (iii) all earned and unpaid fees and expenses will become immediately due and payable. Each party’s termination rights in this Agreement are cumulative and are in addition to all other rights and remedies available to the parties. 8.7 Termination Assistance. Upon termination of this Agreement, upon Client’s request, ADP will return copies of Client’s data, to the extent in ADP’s possession, at ADP’s standard rates and will cooperate with Client to provide for an orderly transfer of the Services to Client or Client’s successor vendor (“Termination Assistance”). Such Termination Assistance will be provided at ADP’s standard rates then in effect, and in no event will ADP be required to provide any ADP Confidential Information in connection with providing any Termination Assistance.

SECTION 9 MISCELLANEOUS PROVISIONS. 9.1 Amendment. This Agreement may not be modified except by a writing signed by the authorized representatives of ADP and Client. 9.2 Notices. All communications required to be sent or given under this Agreement will be in writing and will be duly given and effective immediately if delivered in person or upon confirmation of signature recording delivery, if sent via a nationally recognized overnight courier service with signature notification requested, to Client at the address shown on the cover page of this Agreement or to ADP at the address shown in the Pricing Appendix or to any other address a party may identify in writing from time to time. A copy of all communications to ADP of a legal nature must be sent to ADP, LLC, 5800 Windward Parkway, MS A-425, Alpharetta, Georgia 30005One ADP Boulevard, Roseland, New Jersey 07068, Attention: Legal Department. 9.3 Injunctive Relief. In the event of an actual or impending breach of Section 6.3 or 6.4, the non-breaching party, in addition to any remedy available at law, will be entitled to seek equitable relief, including injunction and specific performance. 9.4 Entire Agreement/Subcontractors. This Agreement, including the Annexes and Amendments, is the entire agreement and understanding between ADP and Client with respect to the subject matter and merges and supersedes all prior discussions, agreements and understandings of every kind and nature between them, and no party will be bound by any representation, warranty, covenant, term or condition other than as expressly stated in this Agreement. If any provision of an Annex or Amendment conflicts with a provision of another Annex or Amendment, the provision of each Annex or Amendment will govern, but solely with respect to the Services covered by such Annex or Amendment. Purchase Orders submitted by Client are for Client’s internal administrative purposes only and the terms and conditions contained in those purchase orders will have no force and effect. The parties agree that this Agreement may be executed in multiple original copies, identically worded, and that each such executed copy shall constitute an original. Facsimile signatures, electronic signatures through the electronic signature system utilized by ADP, or signatures transferred in .pdf or similar format for scanned copies of documents, shall be treated as original signatures for all purposes. This Agreement is binding upon and inures to the benefit of the parties hereto and their respective successors and permitted assigns. Certain of the Services to be provided by ADP may be provided by subsidiaries of Automatic Data Processing, Inc. or by ADP’s subcontractors, and ADP shall be responsible for the performance of those subsidiaries and subcontractors. Mailing and delivery service providers are not ADP’s subcontractors, and ADP will not be responsible for the acts or omissions of such mailing and delivery service providers.

~LegalName~ ANNEX A


9.5 No Third Party Beneficiaries. Nothing in this Agreement creates, or will be deemed to create, third party beneficiaries of or under this Agreement. CLIENT AGREES THAT OTHER THAN ADP'S OBLIGATIONS TO CLIENT IN THIS AGREEMENT, ADP HAS NO OBLIGATION TO ANY THIRD PARTY (INCLUDING, WITHOUT LIMITATION, CLIENT'S EMPLOYEES AND/OR ANY TAXING AUTHORITIES) BY VIRTUE OF THIS AGREEMENT. 9.6 Force Majeure. Any party to this Agreement will be excused from performance under this Agreement for any period of time that the party is prevented from performing its obligations under this Agreement due to an act of God, war, earthquake, civil disobedience, court order, or other cause beyond the party’s reasonable control. Such non-performance will not constitute grounds for default. 9.7 Waiver/Headings/Severability/Survival/Governing Law. The failure by any party to this Agreement to insist upon strict performance of any provision of this Agreement will not constitute a waiver of that provision. The section headings in this Agreement are intended for convenience of reference and will not affect its interpretation. If any provision of this Agreement is held invalid, illegal, or unenforceable, the validity, legality or enforceability of the remainder of this Agreement will not in any way be affected or impaired. The provisions of Section 6.3, 7.3 and 7.4 will survive the termination of this Agreement. This Agreement will be governed by and construed in accordance with the internal laws of the State of New York. 9.8 ADP’s Client List. ADP may include Client’s name and corporate logo on ADP’s client list.

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Case Study: City of Baltimore

The City of Baltimore Upgrades Services and Improves Time and Attendance Reporting with ADP’s Enterprise eTIME® Solution

The City of Baltimore faces challenges typical of urban cities today. It must provide a broad range of services with a limited tax base, yet focus on critical long-term goals. To support their objectives, the city has chosen to find and implement best practices and invest in key technology innovations. As a top priority, Baltimore wanted to improve the timeliness and accuracy of its antiquated payroll system, while streamlining inefficient, manual processes and raising service levels for its 15,000 employees and 5,000 retirees.

Why ADP? Partner with the Proven Industry LeaderWhen the City of Baltimore recognized a need to replace its 35-year-old COBOL mainframe-based system and automate time and attendance reporting, it initiated an RFP process. The selection team, consisting of representatives from the Bureau of Accounting and Payroll Services and IT, evaluated vendors based on factors such as reputation and financial viability, the product’s ability to reduce cost, as well as price, breadth of other services, and integration. The selection process lasted more than twelve months. After the final analysis, ADP was selected as the vendor of choice.

ADP’s Enterprise eTIME Solution – the Best Fit for City of Baltimore“ADP has a track record,” said Michael Broache, Chief of the Bureau of Accounting and Payroll Services for the City of Baltimore.

Challenges Timekeeping operations no longer sufficient to support Baltimore’s strategic goals

Current timekeeping process labor and paper intensive

Obsolete mainframe-based COBOL system requires replacement

Existing system insufficient to manage the complexities of labor contracts across multiple departments

Solutions

ADP Enterprise eTIME

Results

Increased payroll accuracy

Streamlined payroll preparation

Consistent application of payroll policies

Improved functionality

Freed payroll staff to perform value-added services

Reduced payroll costs

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“I definitely think the ADP Enterprise eTIME solution is the right product for the city. Overall, we’re very pleased.” Michael Broache,Bureau Chief, Bureau of Accounting and Payroll ServicesCity of Baltimore

Employees Spend More Time on Value-added Services, Less on Timekeeping“Previously, our timekeeping process was labor and paper intensive. Timekeepers basically reported slashes if someone was here, used various color codes if the person was out for whatever reason. It allowed for inaccuracies and inconsistencies.” Broache said. The ADP Enterprise eTIME solution helps increase employee productivity, which is a main objective for the City of Baltimore. “I believe ultimately we’ll find that timekeepers are able to spend less time on administrative timekeeping tasks and more time providing value-added services to the organization,” Broache said. “Timekeeping should be – I won’t say seamless – but be invisible to the organization. We are confident that the ADP Enterprise eTIME offering will help us get there.”

Three-phase Implementation on Target“We will have 10,500 employees up and running by the first week of October, nearly four weeks away. We have approximately 8,000 employees using Enterprise eTIME now, which is right on schedule with the timeline ADP projected. I’m thrilled. I believe the implementation is a success,” Broache said. “With this implementation, we’ve done something that the city hasn’t been able to do before; we have kept focused, kept on target, kept an eye on the end result.”

ADP’s Enterprise eTIME – the Right Solution for the City of BaltimoreEstablished in 1797, Baltimore has been known as the historic business, education and cultural center of Maryland. With the ADP Enterprise eTIME offering, the city is implementing an innovative solution that will enable it to continue Baltimore’s tradition as a leading city by helping to make government responsive, accountable and cost effective. “By automating timekeeping, we can drive better business processes. What I’m really looking for this product to do is to drive us to do payroll the way you’re supposed to do payroll in the 21st century,” Broache said. “I definitely think the ADP Enterprise eTIME solution is the right product for the city. Overall, we’re very pleased.”

“Our CIO always recommends to city departments putting in new systems that if there’s an industry leader who has done it before, you know the product works. We had been down the road before with two failed enterprise resource planning implementations and both of them had HR and payroll segments. We wanted to go with the tried and true time and attendance solution, so we chose ADP.” The ADP Enterprise eTIME solution is a Web-based time and labor management system designed to automate the collection and management of employee worked and non-worked time.

ADP’s Enterprise eTIME Ensures Timely, Accurate PayrollThe city’s most important resource is its employees — so their paychecks must be accurate and on time. Enhanced capabilities of ADP Enterprise eTIME include data tools for efficiently capturing time and labor information through a variety of devices, including time clocks, PCs and telephones.

“If we run into any processing challenges, we’ll be able to get around them easier than with a paper-based system,” Broache said. “Previously, if we didn’t receive a batch of paper timesheets at a particular point in the day, we could risk not paying people. In city government, if you don’t pay your employees one week, I guarantee you’ll find yourself in the newspaper. With Enterprise eTIME, ADP helps to ensure that I stay out of the press.”

Consistency Across DepartmentsThe ADP Enterprise eTIME solution includes a central calculation engine for compiling time and attendance data and applying company-specific pay rules across the organization. This can be an important benefit in a union environment, where union contracts may not always be applied consistently across different departments or agencies. “One of the things we wanted Enterprise eTIME to help us with, was to become more consistent in the application of the various union contracts,” Broache said. “The same union rule may be applied differently across different departments or agencies, and it really shouldn’t. Due to the intricacies of interpretation of the union contract in different organizations, you can’t always get consistencies, but the City of Baltimore continually strives for it, and Enterprise eTIME helps us to get closer to our objective.”

The ADP logo is a registered trademark of ADP of North America, Inc. Enterprise eTIME is a registered trademark of ADP, Inc. All other trademarks and service marks are the property of their respective owners. ©2007, ADP, Inc.

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ADP helps Tulare County handle “business not as usual,” using the flexibility of ADP’s HR/payroll services

Located within the heart of the agriculturally rich central region of California, Tulare County is the number one county in the nation for total milk production and the second-leading producer of agricultural commodities. In addition to substantial packing/shipping operations, manufacturing plants are multiplying. The region is also situated at the base of the Sierra Nevada mountain range, offering myriad opportunities for year-round recreation. All this, plus affordable housing, is attracting people from across the state and country; however, like many local governments relying upon public funds, Tulare County has a mandate to keep costs down, yet maintain the same level of services to its constituents.

Tulare County began its partnership with ADP in 1996 when they realized that they needed an integrated and flexible HR/payroll system to meet the increasingly complex information requirements they faced. At that time, the county’s legacy systems could not integrate.

“We wanted a product that would be table-driven, rule-driven, and integrate HR data with payroll data so that we would have less manual input. We also wanted the capability to do a lot of system customizations ourselves, without using consultants,” said Evelyn Smethers, HRIS manager for the county.

After investigating other vendors, Tulare County determined that ADP’s systems offered the integration and flexibility to build out a solution to meet their near-term requirements, provide for expansion as the county grew, and offer customization. Plus, they were already an ADP payroll customer and enjoyed an excellent customer service relationship with ADP. Tulare County went live in 1998 with ADP’s Enterprise HR solution.

Ad hoc reporting capability

Payroll manager Wayne Lovejoy firmly believes that ad hoc reporting is essential to function in today’s world. “The integration of the ADP HR/payroll system lets us create reports so we see the whole picture, rather than a piecemeal view.”

Challenges Increasingly complex information requirements

Over 3,500 employees who are represented by 10 collective bargaining unions and over 500 management employees

Inefficiencies due to disparate, nonintegrated HR and payroll systems

Needed ability to do system customization without outside consultants

ADP Solutions

ADP Enterprise HR®

Payroll services, including AutoPay® and check printing

ADP Enterprise eTime®

ADP Tax

ADP Garnishments

BenefitsIntegrated HR/benefits/payroll system enables ad hoc reporting

Easy to use and intuitive interface

System customization capability offers flexibility

Disaster recovery program safeguards payroll

Outstanding customer service

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Case Study: Tulare County

Disaster recovery assurance

Tulare County is also pleased with ADP’s disaster recovery program. Lovejoy says, “We know we can pay employees on pay day using ADP. I’ve been to the ADP San Dimas facility and it is state-of-the-art. It allows us to have the comfort level of being able to process and get a payroll through ADP that we wouldn’t have if we had to rely solely on our own resources. I believe this puts the county’s mind at rest that we can provide a payroll in the most difficult of circumstances.”

ADP customer service, second to none

Lovejoy values ADP’s team approach to client service. “I have one person I directly deal with, and there’s also a team of eight or ten account managers, so any time I pick up the phone and my account manager is unavailable I can talk to the other account managers. They can usually answer the questions on the spot, or they find out the answers. They do a great job overall. I’ve had maybe four or five client service representatives (CSRs) over the years and each one of them has been fantastic.

“ADP customer service is really second to none. They do an outstanding job of making sure everything is done and done correctly,” Lovejoy continues. “In payroll, we deal with them a lot on an individual basis, daily or by pay period. They really go the extra mile, whether it’s little things or big things.

“In one instance, we couldn’t transmit payroll data during our normal time because we had put in some new processes that did not work properly. Friday morning at ten o’clock was the drop dead date to get direct deposits in, and everybody in our department was worried. I kept working with our ADP CSR and by 5 o’clock on Friday, she assured me that we would get direct deposits. She made a phone call, and Saturday morning, those direct deposits went in. We’ve never had a late payroll with ADP!”

Tulare County also leverages a custom general ledger (GL), that enables reporting by employee, something that was impossible beforehand. “The individual departments are able to get a clear picture of where their costs are by each employee – from overtime and regular wages to FICA, benefits, and retirement costs,” according to Lovejoy.

He continued, “For example, a lot of employees report to different job cost centers; one employee may be in ten different job cost centers. With the set-up and data tables in the ADP HR system, we can capture data very easily by each job cost center.”

Lovejoy says that the custom GL file also minimizes potential data entry errors.

Union benefits and payroll streamlined

Tulare County serves a growing population of 397,000 with 3,500 employees who are represented by ten collective bargaining unions, plus more than 500 non-union management employees. To further add to the complexity, within the bargaining units, there are an additional 25 union subdivisions.

When asked what has helped the county handle complications that occur when working with multiple unions, Smethers replied without hesitation: “The flexibility of the system.

“It’s quite a challenging arena. The time frames are always short. The demand is always high. We have to customize every year, depending on the state budget and the county budget,” she said. “The flexibility of ADP Enterprise HR allows us to program and meet the challenges; I call it ‘where business is not as usual.’ That’s very important to us because there is no such thing as ‘usual’ anymore.”

Lovejoy added, “We have so many union codes, and a lot of data is unique to a certain union code. From my standpoint in payroll, ADP AutoPay is able to filter this information through a custom calculation, using union codes as their filter. There are a lot of tasks that automatically get done on each payroll that we don’t have to do manually.”

“We’ve found a unique way of using bargaining unit versus union code. We split up the bargaining units into multiple union codes that can be used for payroll purposes,” added Smethers. “We have a very complex benefits package due to the unions. And, we are in the process of creating a very complex furlough program, so we have some unique challenges ahead. We are using the ADP tools that have been provided to assist us in meeting these challenges.”

The ADP Logo, AutoPay, Enterprise HR and Enterprise eTIME are registered trademarks of ADP, Inc. All other trademarks and service marks are the property of their respective owners. ©2009, ADP, Inc.

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Illinois School District improves payroll accuracy with ADP

Located in northern Illinois, Consolidated School District 158 is one of the top school districts in Illinois and is recognized for its innovations. The school district employs the campus-concept in which each “campus” has several elementary schools, a middle school and a high school. Instead of the traditional neighborhood school, here a student will usually spend their whole K-12 education on one campus. Consolidated School District 158 serves approximately 9,000 students in grades pre-kindergarten through 12 and employs approximately 1,500 certified and non-certified staff.

District 158 is also one of the fastest growing school districts in the state. Like other fast growing school systems, delivering accurate payrolls and other benefits services to a staff that has virtually doubled within a period of several years was a challenge that the district struggled with. Today, Illinois Consolidated School District 158 relies on ADP’s Enterprise HR hosted solution to integrate HR/payroll data and processes to deliver their employees’ payroll and other services with efficiency and accuracy.

Rapidly expanding staff, manual systems, lack of integration meant payroll errors

When Lauren Smith, Chief Human Resources Officer for Consolidated School District 158 of Illinois, began working for the district in July 2004 there was no central database where important information about the employees, such as status, wages, years of service, or current addresses, could be easily accessed.

Consolidated School District 158, Illinois

Challenges

• Manual timekeeping and processes resulted in error-prone payrolls for employees

ADP Solutions

• ADP’s Enterprise HR

• AutoPay®

• Enterprise eTIME®

• ADP Tax and Wage Garnishment Services

Results

• One system supports and integrates HR and payroll, more accurate records produces accurate paychecks efficiently, effortlessly

“We just didn’t have anything at all,” says Smith. “Therefore, as a school district with a limited budget, in the beginning we built our own database in house and tried to keep everything up ourselves.”

As the district mushroomed from a small school to a large campus system and more and more staff were added, the internal database and manual processes the district was using couldn’t keep up. Without integrated HR and payroll systems, many payroll errors occurred because of manual processes.

At the time, about 500 hourly employees were submitting timesheets. Others who weren’t hourly, but received stipends for extra duty pay like bus duty and internal substituting, also filled out timesheets. The timesheets, however, often weren’t sent in on time or processed correctly.

According to Smith, “Basic pay data would be entered manually in one place, and then may not be entered correctly in another, so we were still having a lot of trouble with just the basic information and basic pay. We used to keep a database to track complaints and the amount of time it took to resolve them.” Smith says. “Every payday there were probably 40 issues.”

Automated timekeeping, accurate paychecks

The school board invited ADP to come in and assess the district. “ADP talked to us about connecting our systems together and how they could help us have better control over things like overtime. We could run reports for people that weren’t getting a paycheck. There were a lot of things that could help us, not necessarily cutting staff, but not having to grow staff,” says Smith.

“And a lot of the vendors came in with a full package, including a financial section, and that wasn’t something we were prepared to do at that time because of the cost. The board felt that the highest priority was to handle the payroll because of all of the issues we were having at that time,” says Smith. District 158 implemented ADP’s Enterprise HR, AutoPay®, and Enterprise eTIME in 2007.

According to Smith, “ADP really worked with us to take the standard system, which was what we needed, but help customize it according to the different contracts in our labor groups.”

District 158 is under a collective bargaining agreement with two unions, one of them made up of eight different groups. Teachers are part of the certified group; a noncertified group has nine different subsections, a professional group for licensed personnel such as occupational therapists and physical therapists. School district administrators are not part of a union but do receive contracts.

“Because of the substitute teachers we have, we probably cut about 1,400 paychecks semi-monthly. Plus some employees have their pay split between different cost centers or cost numbers,” says Smith. “There’s a lot to keep track of.”

When the integration among HR, automated time and attendance reporting, and payroll eliminated the manual processes, errors that had previously plagued the district were virtually eliminated. According to Smith, “It reduced the issues and complaints we were facing before by almost 100%.”

Employees own their time tracking

One of the features District 158 was looking for was a way to give employees ownership of how their time is submitted. “Many of our staff perform extra activities for which they’re paid, like bus duty, or taking tickets at games, or being on call, even if they’re not actually called in to work. Because employee schedules are already in AutoPay, employees are responsible for entering their extra hours in eTIME, which not only reduces errors, but lets them keep track of their own time.”

The district also uses ADP iPay. At first, Smith says she didn’t realize how much she would utilize iPay. “It is much more than I anticipated. It’s been a great tool for our employees. They really appreciate it because they can get what they need right away,” says Smith. “Their accruals are on eTIME right away, where before they had to wait for a paper statement from us, which was not correct half the time. Employees can get copies of their paychecks and W2 data online, so, if they’re applying for a mortgage or a car, they can get copies of their W2s and never have to contact us.”

Today ADP

• Serves more than 585,000 clients in 31

countries around the globe

• Pays 1 in 6 U.S. workers and more than

33 million people worldwide

• Provides over 50 million workers with

one or more of our services

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Companies in the sub-category of

Financial Data Services

• Approximately 1,000 associates,

including 25% of our Solution Center

employees, hold industry certifications

• 50% of the 7,000+ associates in NAS

are in direct client service roles

Reporting

The district especially benefits by using the robust reporting features in the ADP solutions. Specific reports the district uses include a new hire report for required government reporting; a benefits report verifying that the correct deductions are being taken out of paychecks; Workers Compensation and FMLA reporting; and change reports after open enrollment takes place.

Smith also gets a report by account number or by cost center that provides her with a running total of the number of substitute teachers the district is using. “If I see that one total is close to 50 percent and we’re only at 30 percent of the year, I know I need to go back and make sure that people are coded to the appropriate area,” says Smith.

“The best part for me is having the one system that supports HR and payroll, and can track the history of an employee. When I started I had no idea how long people had been here, if they had changed positions before — we didn’t have seniority dates for people. I really can’t even describe how well we are doing compared to the past,” says Smith.

ADP, the industry expert

Consolidated School District 158 counts on ADP’s expertise and experience to process payroll transactions accurately every time.

“What was really important to those of us who had worked outside of a school was having a system that could handle contracts and labor unions and was designed to do payroll in a way that was compliant with the law. We really wanted a system that was specific to payroll as a whole, but could work with us as a school. We didn’t want anything that was just for schools because they didn’t necessarily have people with a strong payroll background designing the system. They had people with school backgrounds instead of accountants or payroll administrators,” says Smith.

“Before ADP, we were trying to service our employees without a foundation and we weren’t successful with that. Now we’ve got a foundation.”

The ADP Logo is a registered trademark of ADP, Inc. All other trademarks and service marks are the property of their respective owners. ©2010, ADP, Inc.