adp global payroll benchmarking
TRANSCRIPT
Nine Practices of High-Performing Global PayrollOrganizations
A Study in Strategic Global Payroll
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High-Performing Organizations…
MultinationalOrganizations:
1. 5,000+ Employees
2. 500+ Employees
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Nine Practices of Top-Performing Organizations
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Global Service Delivery
Global SystemsRationalization
Global StrategicMindset
1. Global Service Delivery Model
2. Recent Service Delivery Transformation
3. Global Lines of Authority
4. Consolidated Global Systems
5. Hybrid Sourcing Strategy
6. Payroll Self-Service Driven by HCM
7. Minor Staff Realignment
8. Advanced Metrics
9. Strategic Global Mindset
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Drive for Efficiency
High-Performing Organizations Balance Efficiency to Drive Greater Innovation
Pursuit of Innovation
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Balance, Not Compromise
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Balance efficiency gains lead to greater innovation enhancements
Find greater efficiencies in global payroll
Leverage innovative practices in global payroll
High Performing Organizations…
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Efficiency-Innovation Model
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Leverage global and regional service delivery models
Capitalize on efficiencies through standardization
Maintain flexibility by implementing regionalservice centers
Have recently undergonetransformation of theirservice delivery model
High Performing Organizations…
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High Performing Organizations…
High-PerformingOrganizations
Low-Performing Organizations
utilize a global service delivery model for global payroll
20%
#1
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High Performing Organizations…
High-PerformingOrganizations
Low-Performing Organizations
have more recently transformed to a newService Delivery Model for global payroll
53%
#2
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High Performing Organizations…
have payroll leaders withglobal accountability
High-PerformingOrganizations
Low-Performing Organizations
10%
#3
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Does your payroll organization have:
Local accountability?
Regional accountability?
Global accountability?
Poll
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Have recently deployed a global servicedelivery model for global payroll
Give global payroll teams visibility and accountability across the entire enterprise
Establish global lines of authority for payroll
High Performing Organizations…
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High Performing Organizations…
are consolidating theirpayroll vendors globally
High-PerformingOrganizations
Low-Performing Organizations
42%
#4
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Eliminate multiple local vendors to gain organizational efficiency
Benefit from maturing of global payroll vendors
Deliver payroll services across the globe without depending on local vendors for expertise
High Performing Organizations…
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High Performing Organizations…
adopt a hybrid sourcing strategyfor global payroll
High-PerformingOrganizations
Low-Performing Organizations
13%
#5
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Tend to pursue a hybrid global payroll strategy – balancing insourcing and outsourcing of services
Choose the best sourcing strategy for their diverse organizational needs
Take advantage of economies of scale
High Performing Organizations…
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Does your organization drive payrollself-service through:
HR system?
Payroll system?
Other system?
Not at all?
Poll
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High Performing Organizations…
are less likely to provide self-service through their payroll system
High-PerformingOrganizations
Low-Performing Organizations
10%
#6
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Take advantage of self-service through a global HCM system
Place key integrations between HR and payroll systems
Provide a single consistent interface for system users to lower learning curve and increase adoption
High Performing Organizations…
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High Performing Organizations…
Experience less payroll staff realignment and headcount reductions when outsourcing
High-PerformingOrganizations
Low-Performing Organizations
43%
#7
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Re-deploy staff to more strategic areas of the business
Achieve their global sourcing goalswith fewer disruptions
Are more efficient and hence can afford to retain more staff
High Performing Organizations…
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High Performing Organizations…
use advanced metrics to manage quality and make decisions
High-PerformingOrganizations
Low-Performing Organizations
23%
#8
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Establish a comprehensive set of operational metrics
Use analytical methods to guide business decisions
Use root cause analysis to maintainquality standards
Focus on leading andpredictive indicators
Guide business strategy through tangible facts
High Performing Organizations…
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High Performing Organizations…
foster a global and strategic mindsetacross their payroll staff
High-PerformingOrganizations
Low-Performing Organizations
36%
#9
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Place greater emphasis on building globaland regional payroll teams, not focusedsolely on clerical/operational tasks
Involve payroll staff in higher level strategic activities
Foster strategic competencies among field payroll teamsand offer rotational assignments for
development
High Performing Organizations…
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High Performing Organizations…
Efficiency Innovation
Strategic Global Mindset (#9)
Advanced Metrics Framework (#8)
Minor Staff Realignment (#7)
Payroll Self-Service Driven by HCM (#6)
Hybrid Sourcing Strategy (#5)
Consolidated Global Systems (#4)
Recent Service Delivery Transformation (#2)
Global Service Delivery (#1) and
Accountability (#3)
Are defying the global strategic payroll paradox and
pursing BOTH efficiency and innovation
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Balance, Not Compromise
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How to Engage
Download the Executive Summary for more information on this research:
www.adp.com/globalbenchmarking
Contact Jeitosa to participate in the global benchmarking study:
Contact ADP sales to learn more about making Global Payroll work for you:
© Copyright 2013 ADP, Inc. and Jeitosa Group International. Proprietary and Confidential Information.30
Balance, Not Compromise
© Copyright 2013 ADP, Inc. Proprietary and Confidential Information.
Steve HardyVice-President, Corporate [email protected]@steevh
Karen BeamanCEO & FounderJeitosa Group [email protected]@karenbeaman