administrative office support staff curriculum...

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Administrative Office Support Staff Curriculum Guide

Overview: The goal of the Administrative Office Staff Training Series is to gain and apply knowledge, motivate, lead, develop individuals and teams and to explore current leadership, practice, and concepts that provide opportunities for growth. The curriculum uses a variety of learning approaches, including seminars and online, blended or hybrid courses.

The curriculum is divided into two levels. Series I is recommended for employees in support staff positions with limited office experience or who need to hone his/her skills. Series II is designed to help further develop office employees who have mastered all of the Series I coursework and are seeking further advancement at Tarrant County College. Completion of both series helps prepare employees with knowledge, skills, and abilities for employment advancement.

Series I Time Series II Time ELEMENT K COURSES ELEMENT K COURSES

Effective Time Management for You 5 h Dynamic Business Presentations 1 h, 15 m

Writing Effective Emails 40 m Persuasive Business Writing 40 m

Effective Business Writing 1 h, 26 m Building Dynamic Business Teams 5 h

Communicating Clearly 2 h Effective Management: Communicating Successfully

3 h

Grammar Essentials 5 h Financial Basics for Non-Financial Managers 1 h, 30 m

Effective Listening Skills 1 h Project Management Skills for Non-Project Managers

2 h, 45 m

Grammar Essentials: Identifying Nouns, Pronouns, Verbs, Adjectives, and Adverbs

30 m Effective Listening Skills 1 h

Grammar Essentials: Identifying Correct Punctuation, Sentence Fragments, Run-Ons, and Comma Splices

30 m Decision Making Skills 1 h

Grammar Essentials: Editing Effectively and Avoiding Hypercorrections

30 m Realistic Time Management Goals 3 h, 30 m

Managing Conflict with Peers 45 m

TCC INSTITUTE COURSES TCC INSTITUTE COURSES

Windows 7 2 h MS Word III 8 h

MS Word I 8 h MS Excel II 8 h

MS Word II 8 h MS Excel III 8 h

MS Excel I 8 h MS PowerPoint II 8 h

MS PowerPoint I 8 h

NOEL-LEVITZ: Connections Now 12 h

Series I Total Hours 63 h Series II Total Hours 52 h

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Course Descriptions

Element K Online Courses

Title: Building Dynamic Business Teams (Includes Simulation)

Course Type: 5 hours self-paced online Element K course estimated time

Description: This course describes the organized approach that is required to achieve a successful team. In addition, it provides a series of techniques that can be used to define team goals and priorities, assign role responsibilities, assess performance measures, and encourage constructive collaboration and feedback.

Title: Communicating Clearly (Includes Simulation)


Description: Ensuring that your written or verbal message is understood as you intended is often a challenging experience. This course introduces several techniques for enhancing your communication skills and style by focusing on audience identification and message clarity.

Title: Decision Making Skills (Includes Simulation)

Course Type: 1 hour self-paced online Element K course estimated time

Description: In today's business climate, you must employ sound decision-making skills and engage in active collaboration. Given the complexity of many business decisions that require input from multiple sources, you must establish your credibility as a decision maker and learn to foster critical thinking when interacting with business teams.

Title: Dynamic Business Presentations (Includes Simulation)

Course Type: 1 hour, 15 minutes self-paced online Element K course estimated time

Description: In business meetings, you have suffered through presentations with slides packed with too much information and distracting graphics. You've been lulled to sleep by speakers droning on in a monotone voice, and you've also found that your notes from meetings can later seem inadequate. By structuring your ideas and developing effective visual aids, you can create more powerful presentations.

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Title: Effective Business Writing (Includes Simulation)


Description: In contemporary business environments, information overload makes it necessary for you to communicate clearly and concisely. In this course, you will analyze your audience and organize your writing to make it as effective as possible.

Title: Effective Listening Skills (Includes Simulation)

Course Type: 1 hour self-paced online Element K course estimated time

Description: Communication is not one event it is a complex series of processes with one goals: to achieve a shared understanding. This can be achieved by employing effective listening skills and striving to confirm a full understanding of the message another person is trying to communicate. This course will help you identify specific strategies for listening effectively.

Title: Effective Management: Communicating Successfully (Includes Simulation)


Description: In this course, you will explore the skills and behaviors needed to successfully communicate as a manager. Effective communication is necessary for a person to manage successfully. People often fail to understand that there is a huge difference between communication and speech. Communication involves connecting to the listener and is not a mere exchange of words. Even small gestures such as a pat on the back, a stern look, or a reassuring smile can be counted as communication. If one understands the nuances of communication, this will add clarity to the way thoughts are expressed. This will greatly reduce disputes that arise due to misinterpretation, thereby improving relations and also improving performance.

Title: Effective Time Management for You (Includes Simulation)


Description: In this course, you will identify strategies for improving your use of time. You will identify elements of your personal work style that contribute to your effective use of time, assemble a collection of time-management tools and strategies that you can use to take control of your time, and create an action plan to guide your time-management process.

Title: Financial Basics for Non-Financial Managers (Second Edition) (Includes Simulation)


Description: Managers must know how to interpret and understand financial information and use standard reporting tools in order to make sound fiscal planning decisions.

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Title: Grammar Essentials (Second Edition) (Includes Simulation)


Description: Correct grammar and a refined, concise writing style can help you clearly articulate your ideas to others, streamline the directions and instructions that you deliver, and create impressive presentations and reports. In this course, you will review the rules of grammar and refine your grammar usage for your professional life. This course is designed for professionals who seek to improve their grammar usage for written communications.

Title: Grammar Essentials: Editing Effectively and Avoiding Hypercorrections

Course Type: 30 minutes self-paced online Element K course estimated time

Description: Editing is an important process, and one that all professional writers rely on to achieve the best results. Many writers are overly zealous in their approach to grammar, and as a result, they actually create grammatical errors in their sentences.

Title: Grammar Essentials: Identifying Correct Punctuation, Sentence Fragments, Run-Ons, and Comma Splices


Description: Correct punctuation provides a clear guide to your readers and helps them to decipher your intended meaning. You can further refine your work by monitoring your writing for problematic sentence fragments, comma splices, and run-ons. Identifying these common errors, and implementing effective solutions, will help you to write consistently clear sentences.

Title: Grammar Essentials: Identifying Nouns, Pronouns, Verbs, Adjectives, and Adverbs


Description: Language is an abstract idea. In order for a writer and a reader to interpret a sentence the same way, both parties must have a shared understanding of how language functions. Grammar provides that guiding light. You already know that nouns, pronouns, verbs, adjectives, and adverbs make up the basic building blocks of English. As a professional, you should understand how nouns, pronouns, verbs, adjectives, and adverbs function so that you can use them to clearly articulate your ideas to your readers.

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Title: Managing Conflict with Peers


Description: Many peer conflicts are troublesome because they involve personal values, office politics and power, and emotional reactions. To resolve more difficult peer conflicts, you will need to examine three key areas that can cause clashes and influence the outcome of those clashes: emotional triggers, values, and organizational power. You will then be able to use your understanding of those three areas to address and resolve conflict with your peers. This course, based on the book Managing Conflict with Peers from the world-renowned Center for Creative Leadership (CCL), is intended for learners who are individual contributors, managers, or informal leaders within their organizations, and will be valuable to any learner functioning in an organizational structure in which conflict could occur.

Title: Persuasive Business Writing (Includes Simulation)


Description: In contemporary business environments, information overload makes it necessary for you to communicate clearly and concisely. Trying to make sense of a disorganized email message can be frustrating given the number of emails you have to answer daily. In this course, you will analyze your audience, organize your writing, and employ effective persuasive techniques.

Title: Project Management Skills for Non-Project Managers (Includes Simulation)

Course Type: 2 hours, 45 minutes self-paced online Element K course estimated time

Description: Professionals in every field are often expected to take on leadership roles and manage projects on an informal basis, even if they are not trained project managers. In this course, you will develop the skills you need to be able to step forward and assume leadership responsibilities for projects as needed. Regardless of your job title, you can make a meaningful contribution by leading others through the stages of planning, executing, and completing a project.

This course is intended for a wide range of managers and staff members who need to successfully manage small- to medium-sized projects.

Title: Realistic Time Management Goals (Includes Simulation)

Course Type: 3 hours, 30 minutes self-paced online Element K course estimated time

Description: Mastering the skill and art of time management is a worthy goal. In this course, you will identify strategies for improving your use of time. You will identify some strategies for pursuing effective time-management skills, including defining your personal and professional goals and analyzing your energy allocation. You will focus on the strategies that will help you move forward with confidence as you use your time more effectively and pursue your goals and dreams.

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Title: Writing Effective Emails (Includes Simulation)


Description: In this course, you will analyze your audience and organize your writing to create coherent and professional emails and Instant Messages. This course is for individuals who need to write clearly and concisely in a professional environment.

TCC Institute Courses Title: CSCX-9073 MS Excel I Course Type: 8 hours (0.80 CEUs), classroom instruction through the TCC Institute

Description: This practical course covers the most commonly used features of Microsoft Excel. The course is aimed at beginners with limited or no experience using the Excel program. Major areas covered include the fundamentals of using Excel to enter and edit data, labels, and formulas; work with functions; format cells; print worksheets and charts; and save a workbook as a Web page.

Title: CSCX-9074 MS Excel II Course Type: 8 hours (0.80 CEUs), classroom instruction through the TCC Institute

Description: This practical course builds on skills learned in the MS Excel I course. Participants will learn how to work with large worksheets, use 3-D formulas, customize Excel's toolbars and menus, apply special cell formatting, sort and filter lists, create combination charts and trend lines, use Excel's auditing features, and work with templates.

Title: CSCX-9075 MS Excel III Course Type: 8 hours (0.80 CEUs), classroom instruction through the TCC Institute

Description: This practical course builds on skills learned in the MS Excel I and II courses. Course activities include working with summarizing large amounts of data; customizing toolbars and menus; adding borders, shading and other special formats; sorting and filtering; using auditing features; adding comments and textboxes; and protecting worksheets.

Title: CSCX-9080 MS PowerPoint I Course Type: 8 hours (0.80 CEUs), classroom instruction through the TCC Institute

Description: This practical course covers the most commonly used features of Microsoft PowerPoint. The course is aimed at beginners with limited or no experience using the PowerPoint program. In addition to learning the mechanics for making dynamic electronic presentations, participants will learn how to incorporate good presentation skills into their electronic presentations.

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Title: CSCX-1018 MS PowerPoint II Course Type: 8 hours (0.80 CEUs), classroom instruction through the TCC Institute

Description: This course covers the advanced features of Microsoft PowerPoint. It is aimed at students who already know the basics of using Microsoft PowerPoint. Participants will learn how to make a dynamic presentation by adding clip art, movie clips, and other interactive elements.

Title: CSCX-1029 Windows 7 Course Type: 2 hours (0.20 CEUs), classroom instruction through the TCC Institute

Description: This course covers the features in the Microsoft Windows 7 operating system. Topics include exploring the desktop context menu options, the Windows 7 taskbar, enhancements in Windows Explorer, working with libraries, and using accessories included with Windows 7.

Title: CSCX-9070 MS Word I Course Type: 8 hours (0.80 CEUs), classroom instruction through the TCC Institute

Description: This eight-hour practical course covers the most commonly used features of Microsoft Word. The course is aimed at beginners with limited or no experience using the Word program. Major areas covered include the fundamentals of using Word to create, edit, and manipulate text, create and use tables, work with page layout, use proofing tools, and Web features.

Title: CSCX-9071 MS Word II Course Type: 8 hours (0.80 CEUs), classroom instruction through the TCC Institute

Description: This eight-hour practical course builds on skills learned in the Word Beginning course. Course activities include importing data, performing calculations inside tables, inserting graphics, comparing and merging documents, and creating outlines and templates.

Title: CSCX-9072 MS Word III Course Type: 8 hours (0.80 CEUs), classroom instruction through the TCC Institute

Description: This eight-hour practical course builds on skills learned in the Word Intermediate course. Course activities include working with form letters and envelopes, forms, large documents, major document revisions, and macros.

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Noel-Levitz: Connections Now Modules Topics include...

1 Getting Started With Providing Excellent Service on Campus How Connections NOW works; Why service is important; Assessing your service skills

2 Walking in the Shoes of Those We Serve Understanding the service expectations of students; Anticipating student needs 3 Mastering the Art of Positive Communication Communicating positively; Becoming an active listener; Asking questions and clarifying 4 Providing Service with Electronic Communications Making the Web customer friendly; Providing quality service through e-mail 5 Taking Command of the Telephone Greeting, listening, and responding to calls; Forwarding calls; Managing voice mail 6 Giving Your Professional Best in the Workplace Making a good impression; Managing your time; Embracing diversity in the workplace 7 Making Service Recovery a Priority Preparing for “moments of truth”; Recovering when a customer is not satisfied; Finding service

solutions 8 Putting a Halt to the Run-Around Identifying the types of campus run-around; Improving campus communication and teamwork 9 Streamlining Systems and Processes Anticipating service needs; Creating service-driven systems and processes 10 Defining Roles and Responsibilities Understanding how teams should function; Knowing when to ask for help; Empowering staff 11 Assessing Service Delivery Creating a strong service culture; Assessing what’s working 12 Action Planning for Service Excellence Committing to quality service; Planning for success

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Elective Courses Title: BUAX-4003 Leadership TCC Course Type: 20 hours classroom instruction through the TCC Institute. Four-hour sessions for five to six times,

plus presentation. Admission is by application only and space is limited. Offered Spring only.

Description: Leadership TCC is an informative three-month leadership development program consisting of a series of presentations by Chancellor Erma Johnson Hadley and the Chancellor’s Executive Leadership Team (CELT). The leadership topics are about Tarrant County College District operations, challenges, and future directions.

Title: External Learning courses, seminars, and experiential learning

Course Type: Individualized

Description: Course approval may be granted on individual basis by the Office of Human Resources. You may submit for credit a college level undergraduate or graduate management course that parallels your job description or one at a higher level than you current job. The course must have been taken since 2010.

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