Administration Tools for UC

Unimax Systems Corporation

Phil Moen, President and CEO

UC Technology Trends

> Dramatically expanding capabilities

> Merging technologies

> Increasing business enabled processes

> Mounting end-user expectations

All causing an exponentialdemand on system management

UC Admin Mgmt Network

Examples of UC Admin Mgmt

> Enterprise wide device data visibility> Heterogeneous views

> Business specific searches

> Leads to one, massive enterprise wide change

> Automate tedious but common tasks

> Integrate directory information

> Enable help desk to manage voice tasks

> Provide user self-service

Examples of UC Admin Mgmt (cont.)

> Audit capabilities

> Workload balancing

> Asset utilization

> Automate immediate off-boarding

> Automate dynamic voice mail list management

Benefits of UC Admin Mgmt

> Cost and time reduction> Free up time to add capabilities and applications without

adding staff

> Keep telecom staff doing sophisticated work

> Improve internal customer service> Decrease work ticket resolution time

> Reduce errors

Benefits of UC Admin Mgmt (cont.)

> Improve security and accountability> Lockdown PBX and voice mail system features

> Limit individual administrator access

> Provide auditing capabilities

> Enable immediate or automated off-boarding

> Maximize the use of system capabilities