adl 16 total quality management v4a

8/20/2019 ADL 16 Total Quality Management V4A

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ADL 16 Total Quality Management V4

Assignment A1 . what do you understand by Total Quality Management, what are the requirements to implement TQM approach in an organization.2 . Explain, Philip B Crosbys contribution in the field of Quality Management. How his ideas similar and different from ideas of Deming?3 . With the help of a practical example, explain how you will use control charts, also explain the guidelines you will follow to analyze and interpret theresults.4 . What is Benchmarking, what are the steps you will follow to implement Benchmarking in an organization.

5 . Explain the role and importance of employees in implementing TQM in an organization, what measure organization should take to deliver a certain level of satisfaction to them?6 . You are working as a general manager of an organization, explain the various steps you have to take for getting your organization certified for ISO 9000:2000 or ISO 9000:2008 ?

7 . what do you understand by the term work system, do you think improvement

of work system will eventually lead to implementation of TQM justify your answer. 8 . With one example each, explain the seven basic tools of quality management?

Assignment B (Case Study)A manufacturing plant make wind mill assemblies & can produce 50 units in a month in two period of 15 days each ; following is the data for number of defects arising per month.

Q 1 which control chart should be used for the above data and why?

Q 2 Make the appropriate control chart on a graph paper.

Q 3 Interpret the chart and give your recommendation. Whether the process is incontrol or not?

Assignment CQuestion No. 1Who developed 14 points to guide companies in quality development? OptionsGenichi TaguchiJoseph M. JuranW.E. DemingKauro Ishikawa


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Question No. 2who is responsible for quality? Options production department maintenance department quality department all the three

Question No. 3Who is also known as Father of Quality Control? Options Joseph M. Juran Kauro Ishikawa W.E. Deming Genichi Tagucchi

Question No. 4With total quality perspective, employees is empowered to think and make recommendations for which of the following? Options

continual improvement one time improvement improvement after the production incremental improvement

Question No. 5zero defect planning requires total commitment of .level management. Options top` middle lower none

Question No. 6.seeks to improve the quality of process outputs by identifying and removing the causes of defects Options Six Sigma TQM JIT Error Reduction

Question No. 7. and technological progress are key determinants of economic growth. Options Innovation Invention development discovery


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Question No. 8.is not a process tools for TQM systems Options process flow analysis histograms plier control charts

Question No. 9..is used for projects aimed at creating new product or process designs Options DMADV DMAIC both of the abovenone of the Above

Question No. 10which is not the option applicable to the technology reference framework for advanced countries? Options

labor is available in plenty at low rates labor is scare highly competitive economy the defense needs

Question No. 11which is technologically backward country? Options United States U K CHILE INDIA

Question No. 12Which set of international standard focusess on company's enviornment responsibility? Options ISO 9000 ISO 9001 ISO 14000 ISO 9002

Question No. 13While the terminology and expressions are

Options different same equal similar

Question No. 14Whis is not a process tools for TQM systems?


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Options check shhets pareto analysis cause and effect diagrams spanner

Question No. 15. drives business innovation and incubation in domains outside current core Options Business Development Business growth Business environment Business class

Question No. 16.. is the process of causing a system variable to conform to some desired value. Options Control feedback Design none of the above

Question No. 17A .. is a technology that has been in use for long enough that most of its initial aults and inherent problems have been removed or reduced by further development. Options crude technology process technology mature technology Immature technology

Question No. 18A ..is an interconnection of components forming a system configuration that will pr

vide a desired system response. Options Design system Control system MIS DSS

Question No. 19A business strategy in which tasks are done in parallel considering every aspect of a product's development process is known as ....engineering. Options

Concurrent conducive conjugative conclusive

Question No. 20which is not correct for the statement 'alternative technology is at the heart of development process' Options


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to mitigate man's misery to remove or reduce poverty to create unemployment to improve quality of life and to make man self reliant

Question No. 21which is not correct for the value of human dignity? Options dignity comes from self-competence self confidence self-reliance worries for good health

Question No. 22which is not part of technique? Options a tool machine method process, which makes the solution difficult

Question No. 23which is not related to management of technology? Options technology selection management of technology options technology absorption management of office of technology department

Question No. 24which is not the elements of TQM system?

Options leadership communication measurement detentions

Question No. 25Any process that comes ito physical contact with the product that will be delivered to an external customer is . Options Production process

Business process Both of the above none of the above

Question No. 26appropriateness of a technology can be measured in terms of .. Options specific social referants economic referants


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cultural referants

Question No. 27Assured quality is necessary for building customer confidence Options correct correct to some extent correct to great extent incorrect

Question No. 28at the time of making an purchase agreement with a vendor, what is important tomention about inspection? Options the characteristics of the product that are to be inspected the tolerances that would be allowed the reputation of the vendor 1 & 2 both

Question No. 29which is incorrect?

Options technology has a cost technology has a life cycle technology involves risks technology does not have gestation period

Question No. 30which is incorrect? Options importing technology is a short cut imported technology provides technology suitable to the environment of the coun

try where the same is in use imported technology is always less costly imported technology is not based on the requirements of local region

Question No. 31which is not a factor for a good technology? Options local problem solvig capability creating more waste saves energy cost reduction

Question No. 32which is not a problem in acquiring technology? Options correct quality correct quantity effective utilization of the technology availability of manpower to use the technology


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Question No. 33which is not a production factors in consideration of a technology? Options labour intensive low capital capital saving religious harmony

Question No. 34Deming's approach requires an organization-wide cultural .... Options transfer transport transformation formation

Question No. 35Deming's focus was on

Options Leaders Factories Employees Supervisors

Question No. 36developing an energy efficient car is. Options technology development technology implementation technology improvement

a programme for development of small size cars

Question No. 37development of man does not mean Options increasing his resourcefulness to be self competent live in harmony poverty

Question No. 38

development of technological capabilities does not include .. Options engineering capabilities manufacturing capabilities political will power capabilities in erection and commissioning of industrial projects and system

Question No. 39evaluation of cost of quality is a programme to identify the price of non-confor


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mance and the price of conformance Options correct correct to some extent correct to great extent incorrect

Question No. 40Following are used in six sigma Options black belt green belt both black belt and green belt none of the Above

all the three

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adl 16 total quality management v4a

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