adeyl khan, faculty, bba, nsu why do you like your job janet orlando- page 5

Adeyl Khan, Faculty, BBA, NSU

Why do you like your jobJanet Orlando- Page 5


LeadingA function that includes motivating employees, directing others, selecting the most effective communication channels, and resolving conflicts.


E X H I B I T 1–1E X H I B I T 1–1Source: Adapted from The Nature of Managerial Work by H. Mintzberg. Copyright © 1973

by H. Mintzberg. Reprinted by permission of Pearson Education.

Mintzberg’s Managerial Roles


E X H I B I T 1–1 (cont’d)E X H I B I T 1–1 (cont’d)Source: Adapted from The Nature of Managerial Work by H. Mintzberg. Copyright © 1973

by H. Mintzberg. Reprinted by permission of Pearson Education.

Mintzberg’s Managerial Roles …


Effective Versus SuccessfulManagerial Activities (Luthans)Traditional management

Decision making, planning, and controllingCommunication

Exchanging routine information and processing paperwork

Human resource management Motivating, disciplining, managing conflict,

staffing, and trainingNetworking

Socializing, politicking, and interacting with others


Allocation of Activities by Time


Management Skills


What is OB?A field of study that investigates the

impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness.

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Systematic studyLooking at relationships, attempting to attribute causes and effects, and drawing conclusions based on scientific evidence.

Provides a means to predict behaviors.

Intuition“Gut” feelings about “why I do what I do” and “what makes others tick”.

Complementing Intuition with Systematic Study


E X H I B I T 1–3 (cont’d)E X H I B I T 1–3 (cont’d)

PsychologyThe science that seeks to measure, explain, and sometimes change the behavior of humans and other animals.

Contributing Disciplines to the OB Field



SociologyThe study of people in relation to their fellow human beings.

Contributing Disciplines to the OB Field …



Social PsychologyAn area within psychology that blends concepts from psychology and sociology and that focuses on the influence of people on one another.




AnthropologyThe study of societies to learn about human beings and their activities.



There Are Few Absolutes in OB

ContingencyContingencyVariablesVariablesx y

Adeyl Khan, Faculty, BBA, NSU 17

OB- Contribution from various fields


DomesticDomesticPartnersPartners

DomesticDomesticPartnersPartners

Major Workforce Diversity Categories

RaceRaceRaceRaceNon-ChristianNon-ChristianNon-ChristianNon-Christian

NationalNationalOriginOrigin

NationalNationalOriginOrigin

AgeAgeAgeAge

DisabilityDisabilityDisabilityDisability

E X H I B I T 1–4E X H I B I T 1–4

GenderGenderGenderGender


Challenges and Opportunities for OB

Responding to Globalization Increased foreign assignments Working with people from different cultures Coping with anti-capitalism backlash Overseeing movement of jobs to countries with low-

cost labor Managing people during the war on terror.

Managing Workforce Diversity Embracing diversity Changing U.S. demographics Implications for managers

Recognizing and responding to differences


Challenges and Opportunities for OB …

Improving Quality and Productivity Quality management (QM) Process reengineering

Responding to the Labor Shortage Changing work force demographics Fewer skilled laborers Early retirements and older workers

Improving Customer Service Increased expectation of service quality Customer-responsive cultures


Challenges and Opportunities for OB …

Improving People SkillsEmpowering PeopleStimulating Innovation and ChangeCoping with “Temporariness”Working in Networked OrganizationsHelping Employees Balance Work/Life

ConflictsImproving Ethical BehaviorManaging People during the War on

Terrorism


A Downside to Empowerment?


Behavior Model For Org. EfficiencyVarious concepts and models attempt to

Identify human behavior Modify attitude and promote skills

so that they can act more effectively

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Adeyl Khan, Faculty, BBA, NSU 24

IndependentIndependentVariablesVariables

Individual-Level Individual-Level VariablesVariables

Ch 2-8Ch 2-8

OrganizationOrganizationSystem-LevelSystem-Level

VariablesVariables

Group-LevelGroup-LevelVariablesVariables

Ch 9-12Ch 9-12

Dependent Variable Key factor you want to explain/predictAffected by some other variable


The Dependent Variables


The Dependent Variables …


Dependent Variables …


Independent Variables

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Do the case: Lying in Business

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Case Incident 2- Workplace Violence (P42-43)No. 2, 3, 5

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After studying this chapter, you should be able to:Describe what managers do.Define organizational behavior (OB).Explain the value of the systematic study of

OB.Identify the contributions made by major

behavioral science disciplines to OB.List the major challenges and opportunities

for managers to use OB concepts.


Common Terms in OBProductivity

Effectiveness Vs. EfficacyAbsenteeismTurnover

Recruiting, Selection and TrainingDeviant Workplace BehaviorOrganizational Citizenship

Do more than job dutiesJob Satisfaction

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adeyl khan, faculty, bba, nsu why do you like your job janet orlando- page 5

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