adempiere erp and crm booklet 2013-04 v2

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ADempiere ERP & CRM Information Booklet Level 1, 10 Kylie Place Cheltenham Victoria 3192 T:1-300-990-120 Email: info@aa!a"com #e$: %%%"aa!a"com

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Page 1: ADempiere ERP and CRM Booklet 2013-04 v2

8/10/2019 ADempiere ERP and CRM Booklet 2013-04 v2

http://slidepdf.com/reader/full/adempiere-erp-and-crm-booklet-2013-04-v2 1/75

ADempiere ERP & CRM

Information Booklet

Level 1, 10 Kylie Place

Cheltenham Victoria 3192

T:1-300-990-120

Email: info@aa!a"com

#e$: %%%"aa!a"com

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Table of Contents

Business Overview

 1.1 Origin of the "ERP" System.......................................................................................... 5

 1.2 ADempiere ERP & CRM...............................................................................................5

 1.3 ADempiere’s Origins.....................................................................................................

 1.! ADempiere’s Strengths.................................................................................................

 1.5 he Strengths of Open So#r$e.....................................................................................%

 1. ADempiere S#pport......................................................................................................  1.% ot'( Cost.....................................................................................................................)

 1. ADempiere * +'r,-'re & nfr'str#$t#re Re/#irements................................................)

 1.) 0i$en$e erms............................................................................................................11

ADempiere ERP and CRM

 2.1 hy is ADempiere org'nise, to ref(e$t #siness Pro$esses....................................12

 2.2 ermino(ogy................................................................................................................ 13

 2.3 4#ote to C'sh.............................................................................................................13

 2.! Re/#isition to P'yment............................................................................................... 13

 2.5 Open tem M'n'gement............................................................................................. 13

 2. C#stomer Re('tions M'n'gement............................................................................... 1! 2.% P'rtner Re('tions M'n'gement.................................................................................. 1!

 2. S#pp(y Ch'in M'n'gement......................................................................................... 1!

 2.) Perform'n$e An'(ysis................................................................................................. 1!

 2.1 e6 Store 'n, #siness P'rtner Se(f Ser7i$e............................................................ 1!

 2.11 M'n#f'$t#ring -ith MRP 'n, MRP2...........................................................................15

 2.12 8i9e, Assets............................................................................................................... 15

 2.13 +R 'n, P'yro((............................................................................................................ 15

Quote to Cash

 3.1 4#ot'tions.................................................................................................................. 1%

 3.2 S'(es Or,ers............................................................................................................... 1% 3.3 Shipments................................................................................................................... 1%

 3.! C#stomer n7oi$es...................................................................................................... 1%

 3.5 Re$eipts...................................................................................................................... 1

 3. Ret#rns from C#stomers............................................................................................. 1

Requisition to Pament

 !.1 Re/#isitions................................................................................................................ 2

 !.2 P#r$h'se Or,ers......................................................................................................... 2

 !.3 M'teri'( Re$eipts........................................................................................................ 2

 !.! :en,or n7oi$es.......................................................................................................... 2

 !.5 P'yments.................................................................................................................... 21

 &a!a Pty Lt '&"(")" 92 10* +3* *00 Level, 1 .t Kila /oa, el$orne Victoria 300 1-300-990-120 %%%"aa!a"com

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 !. Ret#rns to :en,or....................................................................................................... 21

Open !tem Mana"ement

 5.1 P'yment R#(es ;Re$ei7'6(es 'n, P'y'6(es<.............................................................. 22

 5.2 P'yments.................................................................................................................... 23

 5.3 'n= St'tement.......................................................................................................... 23

 5.! C'sh oo=.................................................................................................................. 23

 5.5 Ch'rges...................................................................................................................... 2!

 5. E9pense A((o$'tions.................................................................................................... 2!

 5.% AS Ret#rns 'n, >S................................................................................................2!

Customer Relationship Mana"ement

 .1 0e', 'n, A$ti7ity r'$=ing.......................................................................................... 25

 .2 M'r=eting C'mp'ign M'n'gement.............................................................................2

 .3 Promotions.................................................................................................................. 2

 .! C#stomer Profit'6i(ity An'(ysis...................................................................................2

 .5 Se(f Ser7i$e On(ine n/#iry..........................................................................................2

Partner Mana"ement

 %.1 Sh're, Ser7i$es..........................................................................................................2%

 %.2 Centr'((y M'int'ine, nform'tion................................................................................2%

 %.3 Co#nter Do$#ments.................................................................................................... 2%

#uppl Chain Mana"ement

 .1 Pro,#$t C't'(og#e...................................................................................................... 2

 .2 Distri6#tion 'n, M#(ti?'reho#se Contro(..................................................................2)

 .3 M'teri'(s M'n'gement...............................................................................................2)

Performan$e Analsis

 ).1 A$$o#nting R#(es........................................................................................................ 3

 ).2 ntegr'te, Reporting@ D't' 'reho#sing 'n, O0AP..................................................31

 ).3 M'n#'( o#rn'(s..........................................................................................................31

 ).! >ener'( 0e,ger Distri6#tions......................................................................................31

 ).5 >ener'( 0e,ger Re$on$i(i'tions.................................................................................. 31

 %eb #tore

 1.1 On(ine Pro,#$t C't'(og#e........................................................................................... 3!

 1.2 On(ine S'(es r'ns'$tions..........................................................................................3!

 1.3 S#pporting Components............................................................................................. 3!

 Manufa$turin"

 11.1 M'n#f'$t#ring 0ight....................................................................................................3

 11.2 MRP2 M'n#f'$t#ring.................................................................................................. 3

 Te$hni$al Overview

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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 12.1 e$hni$'( Ar$hite$t#re................................................................................................ ! 12.2 or=f(o- 'n, #siness Pro$ess M'n'gement...........................................................!1

 12.3 Dep(oyment Options................................................................................................... !3

 Appli$ation Ar$hite$ture

 13.1 Bser nterf'$e............................................................................................................. !5

 13.2 Sm'rt Reporting.......................................................................................................... !

 13.3 S'fe?f'i(....................................................................................................................... !

 13.! System Se$#rity......................................................................................................... 5

 13.5 +e(p System............................................................................................................... 51

 13. S$'('6i(ity.................................................................................................................... 52

 !nformation Ar$hite$ture

 1!.1 M#(ti?Org'nis'tion 'n, Ser7i$e?Centre.......................................................................5!

 1!.2 M#(ti?Component Ch'rt of A$$o#nts........................................................................... 5

 1!.3 M#(ti?C#rren$y............................................................................................................. 5

 1!.! M#(ti?A$$o#nting.........................................................................................................5%

 1!.5 M#(ti?'9..................................................................................................................... 5

 1!. M#(ti?Costing...............................................................................................................5

 1!.% M#(ti 0ing#'(................................................................................................................ 5)

 1!. Str#$t#r'( Ch'nges Mi,stre'm...................................................................................

 1!.) nform'tion Dimensions 'n, rees.............................................................................

 Customisation and E&ternal !nterfa$es

 15.1 App(i$'tion Di$tion'ry................................................................................................. 3

 15.2 C#stomis'tion............................................................................................................. 3

 15.3 8#n$tion'( ntegr'tion................................................................................................. !

 15.! nterf'$es.................................................................................................................... !

 15.5 E9tensions.................................................................................................................. 5

 15. eCommer$e..............................................................................................................

 !nte"ration with Other #stems

 1.1 ntegr'tion Options......................................................................................................

 1.2 he A,'9' S#ite.........................................................................................................)

 1.3 e6site 'n, e6store................................................................................................)

 1.! Do$#ment M'n'gement.............................................................................................. )

 1.5 ntr'net........................................................................................................................ %

 1. Em'i( ntegr'tion.........................................................................................................%

 1.% e(ephony................................................................................................................... %

 1. #siness nte((igen$e 'n, D't' 'reho#sing.............................................................%1

 1.) A$$ess Contro(............................................................................................................ %1

 1.1 Point of S'(e............................................................................................................... %1

 ADempiere Communit

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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 1%.1 An Open So#r$e Proe$t nee,s ' strong $omm#nity..................................................%2 1%.2 Re$ent ADempiere mpro7ements..............................................................................%2

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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 1 Business Overview

 1.1 Origin of the "ERP" System

#i5i7eia tell that E/P ytem initially foce on atomatin8 $ac5 office fnction that i not irectly

affect ctomer an the 8eneral 7$lic" ront office fnction ch a ctomer relationhi7 mana8ement

'C/ ealt irectly %ith ctomer, or e;$ine ytem ch a e;commerce, e;8overnment, e;telecom,

an e;finance, or 77lier relationhi7 mana8ement './ $ecame inte8rate later, %hen the <nternet im7li-

fie commnicatin8 %ith e!ternal 7artie"= 

>E/P <<> %a coine in the early 2000" <t ecri$e %e$;$ae oft%are that allo% $oth em7loyee an 7art-

ner 'ch a 77lier an ctomer real;time acce to the ytem" The role of E/P << e!7an from the

reorce o7timi?ation an tranaction 7rocein8 of traitional E/P to levera8in8 the information involvin8

thoe reorce in the enter7rie effort to colla$orate %ith other enter7rie, not At to conct e-commerce

$yin8 an ellin8" E/P << i more fle!i$le than the firt 8eneration E/P" /ather than confine E/P ytem ca7-

a$ilitie %ithin the or8ani?ation, it 8oe $eyon the cor7orate %all to interact %ith other ytem" Enter7rie

a77lication ite i an alternate name for ch ytem"= 

The E/P <<= ecri7tion ecri$e the 7r7oe an fnction of the &em7iere E/P B C/ ytem very %ell" <t

i an inte8rate ytem that mana8e all of an or8aniation internal an e!ternal 7rocee inclin8 it ac-

contin8 reirement in a in8le inte8rate a77lication"

 1.2 ADempiere ERP & CR

 &Dem7iere E/P B C/ i a o7hiticate o7en orce $ine oltion that 7rovie an intrial tren8th

alternative to 7ro7rietary 7roct" any E/P oltion availa$le in the mar5et toay 7rovie imilar

fnctionality an many or8aniation only evalate oltion on the $ai of their fnctional ca7a$ilitie at a

7articlar 7oint in time" Thi a77roach %ill lea to ifferent relt %hen t%o 7roct are evalate over a

7erio of time $ecae of the lea7 fro88in8 of one 7roct over another a ne% releae are $ro8ht to mar5et

an hol $e e %ith cation"

The life 7an of an E/P oltion i often ten or more year an rin8 thi time technolo8y an $ine

reirement %ill chan8e" #hile the fnctional ca7a$ility of a 7roct i im7ortant, it i eally im7ortant to

ta5e into conieration the technolo8y on %hich the 7roct i $ae an it a$ility to $e moifie an

enhance to meet the chan8in8 nee of an or8aniation a it $ine nee chan8e" rthermore it i

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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critical to ma5e re that eential chan8e o not Aeo7arie the a$ility to mi8rate to $eent releae of 

the 7roct %hilt 7reervin8 the inte8rity of the $ine 7ecific chan8e"

#hilt &Dem7iere i fnctionally rich, it i it a$ility to incor7orate $ine 7ecific chan8e an 7reerve thoe

chan8e into ftre releae of the oft%are that emontrate it real 7o%er"

 1.! ADempieres Origins

 &Dem7iere i $ae on the Com7iere E/PBC/ 7roAect ori8inally create $y or8 an5e an Kathy Pin5 an

contri$te to the commnity ner the Feneral P$lic Licene 'FPLv2" The far-i8htene of the ori8inalevelo7er ha allo%e the evelo7ment over time of a very featre-rich E/P an C/ ytem %hich i ro$t

an eaily e!teni$le" &Dem7iere %a create on .e7tem$er 200 $ae on the ori8inal Com7iere coe $ae"

.ince that time &Dem7iere ha $een e!tene an chan8e 8reatly $y contri$tion mae $y many or8ania-

tion an 7eo7le %ith an interet in the ytem"

 1.# ADempieres Strengths

 1.#.1 $%ei'i%ity

 &Dem7iere ao7t o7en tanar %hich allo%:

tanariation, ta$ility an intero7era$ility of ytem

clear, 7$lic an vie%a$le ecri7tion of ata an $ehavior

i7arate oft%are to act in com7lementary %ay

Gar%are an o7eratin8 ytem ine7enence

 1.#.2 (ong)term vi*'i%ity

 &Dem7iere hiel itelf from o$olecence $y

com7lyin8 %ith intry tanar an tiliin8 toolet %hich 77ort thee tanar th ena$lin8

 &Dem7iere to chan8e the nerlyin8 $ilin8 $loc5

enrin8 availa$ility of a lar8e evelo7er 77ort $ae, 5no%le8ea$le in the tool e

7roviin8 orce coe availa$ility allo%in8 77ort for the lon8 term

$ein8 hi8hly cala$le to meet or8anic or e!7loive 8ro%th thro8h aciition

not $ein8 $Aect to the financial cce or rvival of any 7ecific or8aniation"

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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(yer attracte to the iea of $yin8 a 7ro7rietary 7roct for it lon8 term relia$ility an $ecae it i afer= 

may $e interete to revie% the $lo8 at htt7:HH%%%2"er78raveyar"comHtom$"html %hich ho% %hat ha

ha77ene to o many E/P ytem over time an ho% they have $een ta5en over an then 5ille $y another

intry 7layer"

1.#.! (ower +ot*% Cost of Ownership

)o oft%are licence fee '$Aect to ata$ae choice

)o reirement to 7ay for annal 78rae 'ty7ically the maAor orce of oft%are 77lier on8oin8

revene tream

Lo%er cot aociate %ith 77lier contract mana8ement/ece cot of chan8e mana8ement

 1., +he Strengths of Open Sour-e

The follo%in8 otline the re%ar that can $e 8aine from the introction of an o7en orce oltion ch a

 &Dem7iere"

 1.,.1 Reu-es the re%i*n-e on * sing%e prou-t supp%ier

inimie 7ro7rietary technolo8y loc5-in

Eliminate aherence to 77lier $iae licenin8

Eliminate reirement to mana8e an 7ay for Iecro% arran8ement 'if availa$le from a venor of

7ro7rietary oft%are"

 1.,.2 Se%f Re%i*n-e

le!i$le evelo7ment 7roce %ith increae foc on the 7ecific nee of the $ine

Freater e8ree of 7artici7ation an nertanin8 $et%een the 77lier an the ltimate er

Technolo8ical elf-reliance

Freater re7onivene to are %o-*% nee an $ine o77ortnitie a they are ientifie

Develo7ment 7rioritie are thoe of the Jer )T the Venor"

 1.,.! Bro* r*nge of support options

Commercial 77ort from many or8aniation ch a &D&& 

ree 77ort i availa$le from a nm$er of form on .orcefor8e an on the &Dem7iere %e$ite an

%i5i" ee htt7:HH%%%" aem7iere"or8 an htt7:HH%%%"aem7iere"comHine!"7h7H&Dem7iere"

The 77ort e!7erience i freently re7orte a more re7onive than %ith 7ro7rietary a77lication

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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 1.,.# +e-hni-*%%y superior

.. 7roct are more ali8ne %ith o7en tanar than 7ro7rietary 7roct leain8 to a 8reater e8ree of 

inter-o7era$ility"

 1.,., /ntegr*tion with Other Softw*re Systems

any or8aniation acire 7iece of oft%are to meet 7articlar nee only to fin that there i no metho to

ena$le the oft%are ytem to hare vital information" The e7arate Mtove7i7eM of information relt in

7licate effort, ata an error" The ame ie can e!it %ith o7en orce oft%are $t at leat %ith o7en

orce oft%are yo can overcome thee 7ro$lem $ecae yo have acce to the orce coe of each

7roct" .ome 7ro7rietary oft%are %ill alo 7rovie &P< ei8ne to allo% inte8ration %ith other a77lication

$t in many cae the 7articlar fnctionality yo nee oe not e!it"

 &D&& ha aree thi nee $y creatin8 an 7$lihin8 the coe neceary to ena$le a election of

a77lication to inte8rate irectly %ith &Dem7iere" Detail of thi inte8ration are otline in a later ection of

thi $oo5let"

1.0 ADempiere Support

 &n o7en orce oltion i almot al%ay 77lie at a lo%er total lifetime cot than a imilar 7ro7rietary ol -tion ho%ever it i often 7erceive to $e 7rovie %ith a lo%er level of 77ort an at a hi8her level of ri5 than

a 7ro7rietary oltion" Thi i ty7ically not the cae"

The level of 77ort 7rovie $y an or8aniation ch a &D&& can $e i8nificantly hi8her than that 7rovie

$y a reeller itri$tin8 7roct from the evelo7er of 7ro7rietary oft%are a77lication" The 7rimary reaon

i that the orce coe i availa$le an can $e moifie to reolve the 7ro$lem locally" <n the cae of 7ro7ri -

etary 7roct the orce coe i ty7ically not availa$le to the 77ort or8aniation an they are e7enent

7on their 7rinci7al to 7rovie a correction" Thi i often one in a $eent releae ome i! to t%elve

month later"

<n aition to the etion of 77ort, mot or8aniation li5e to feel that they can o$tain 8arantee= that the

oft%are 7rchae i free from maAor efect, or if a efect i fon it %ill $e ic5ly fi!e" /ecent hitory an

common e!7erience i that 7rchain8 oft%are from a maAor venor i no 8arantee of freeom from error"

 &r8a$ly, mot verion of J)<, inclin8 Lin!, are far le li5ely to crah at ranom than #ino%, yet for

many <T 7rocrer #ino% i a afer $et=" The reality i that in o7en orce oltion, the 5no%n error lit

an the orce coe are availa$le to ena$le the 77ort or8aniation to correct any error that mi8ht arie in a

timeframe to match the 7riority of the error" Thi i ally not the cae %ith 7ro7rietary oft%are" Ty7ically

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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the error lit are not 7$lihe an the orce coe i not availa$le to the or8aniation %ho itri$te an

77ort the oft%are"

r8aniation ch a &D&& have the e!7ertie an the tool availa$le to them to rece the ri5 to e7loyin8

or8aniation to at leat a com7ara$le an 7ro$a$ly lo%er level than thoe of 7ro7rietary ytem"

 1. +ot*% Cost

.ince there can only $e a in8le ytem electe for a 7articlar im7lementation it can $e ite ifficlt to o an

accrate cot com7arion $et%een e7loyin8 &Dem7iere an 7ro7rietary com7etitor" ne ctomer %ho %entthro8h the fll /< 7roce an incle all the cot over 10 year re7orte to their $oar that relative cot of 

o7tion revie%e %ere

icrooft Dynamic& an .&P (inene: more than t%ice the &em7iere cot,

Pronto: more than three time the &em7iere cot,

.&P y.&P: more than five time the &em7iere cot"

)o o$t an analyi in a ifferent 7roAect an %ith ifferent im7lementer %ol relt in a ifferent et of 

nm$er ho%ever it i interetin8 to note that Licence ee re7reente nearly *0N of the total e!ternal cot

over the 10 year 7erio for the t%o ne!t chea7et alternative to &em7iere" <f the analyi ha e!cle the

ctomerM o%n 7roAect cot then the licence fee com7onent %a aron 0N of the 10 year cot"

 1. ADempiere 3 4*rw*re & /nfr*stru-ture Re5uirements

 1..1 4*rw*re *n networ6 infr*stru-ture

 &Dem7iere i a$le to o7erate on a lar8e election of har%are an o7eratin8 ytem, $oth in-hoe an in the

Clo" Thi fle!i$ility ena$le a er to chooe the har%are an o7eratin8 ytem 7latform that meet their in-

ivial reirement"

1..2 Oper*ting System softw*re

 & %ith har%are, &Dem7iere %ill rn on a ran8e of o7eratin8 ytem inclin8 Jni!, #ino%, Lin! an

ac"

 1..! App%i-*tion servers

 &em7iere, $y efalt, tilie the (o a77lication erver for %hich no fee are a77lica$le" .ome er have

alo e7loye &Dem7iere on <( #e$7here an the .n eivalent"

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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 1..# (i-en-e Costs

 1..#.1 Softw*re (i-en-es

 App%i-*tion Softw*re7 There are ) licence fee for the e of the &Dem7iere a77lication"

(*yere prou-ts8 mi%ew*re prou-ts: There are no layere 7roct, mile%are licence or

C&L reire to rn &Dem7iere" The 7roct tilie $y &Dem7iere are intry tanar o7en 7roct

%hich are free of licence fee"

D*t*'*se %i-en-es7 

 &Dem7iere 77ort 'at &7ril 2013 the e of Pot8re, yl or racle"

Pot8re an yl are com7letely free of licene fee" racle licene fee for ty7ical &Dem7iere a8e are

either free or very lo%" )e% ite freently have ata$ae %ell ner 118$ i?e an can therefore o7erateon the free racle E verion" .ite %ith lar8er ata$ae can ty7ically o7erate an racle .tanar Eition

ne="

1..#.2 Re-urring Epenses

4*rw*re Support7 Cot %ill $e e7enent on the er choice of har%are ho%ever the

o77ortnity to e7loy the &Dem7iere a77lication in the Clo or on %hite $o!= commoity har%are 7rovie

an o77ortnity to contrain har%are maintenance cot"

 App%i-*tion Softw*re m*inten*n-e 9upgr*es:7 The &Dem7iere er can o%nloa for free all

chan8e an 78rae to &Dem7iere from the commnity %e$ite" Data$ae mi8ration cri7t are alo

7rovie to ait %ith verion mi8ration" &Dem7iere 7rovie a mechanim for 7rotectin8 yor moification

'7rovie, natrally, that thee moification are not in an area that %a chan8e in the 78rae"

 App%i-*tion Softw*re support7 &77lication 77ort can $e 7rchae from &Dem7iere 77ort

or8aniation ch a &D&& or 7erforme $y the er o%n taff %ho %ill mot li5ely tilie the &Dem7iere

77ort form" &D&& 7rovie a ran8e of 77ort ervice for client to ena$le them to o7t for a mch or

a little e!ternal 77ort a they %ill reire" &D&& ty7ically $ill for ervice 7rovie on a time-e $ai"

+r*ining *n Support7 Trainin8 can $e 7rovie $y &D&& either in 7re-arran8e formal trainin8

core or at the &Dem7iere er 7remie %ith core tailore to the er 7ecific reirement" #here

an &Dem7iere er ha reaona$le <T an a77lication 77ort ca7a$ilitie, a Mtrain-the-trainerM a77roach i

normally a77lie %hich ait in containin8 cot" E/P ytem li5e &Dem7iere ty7ically 7rovie many %ay to7erform the ta5 encontere in an or8aniation" Thi normally reire fnctionality trainin8 core to $e

ei8ne to cover only thoe 7rocee $ein8 tiliie"

Enh*n-ements *n moifi-*tions7 &Dem7iere i ei8ne to im7lify enhancement an

moification $ein8 7erforme" The &ctive Data Dictionary ena$le moification to $e 7erforme $y 7eron

%ithot coin8 5ill meanin8 that many enhancement, ch a ain8 ne% colmn of ata to e!itin8 ta$le,

or ain8 ne% ta$le an %ino%, can $e 7erforme $y the erM taff" &itionally enhancement an

moification to &Dem7iere can $e 7erforme $y &D&& or other on a fee for ervice $ai"

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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 1.; (i-en-e +erms

 &Dem7iere, in common %ith mch o7en orce oft%are, i licene ner the term of the F)J P$lic Li -

cence" Thi licence reire that moification mae to the coe $e 7rovie to the reci7ient if a co7y i i-

tri$te= 'a efine in FPL2" There i no o$li8ation to 7$lih any chan8e or im7rovement yo ma5e n-

le yo 7rovie a co7y to another 7artyO then yo mt 7rovie the coe chan8e an yo can not control

%hat that 7arty oe %ith the coe"

The &Dem7iere licence term are etaile at htt7:HH%%%"8n"or8HliceneH87l-2"0"t!t 

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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 2 ADempiere ERP *n CR

 &Dem7iere 7rovie flly inte8rate an eay to e firt tier E/P an C/ fnctionality for mi-mar5et enter-

7rie" Jnli5e traitional ytem it i or8anie to ma7 onto the ty7ical $ine 7rocee a ho%n $elo%"

<t i 7rovie a a com7lete, inte8rate nitary ytem rather than a erie of looely co7le mole %ith

ata tranfer $et%een them" Thi inte8ration a77lie to the Ctomer /elationhi7 ana8ement, the %e$

tore ata a %ell a the traitional E/P information "

 2.1 <hy is ADempiere org*nise to ref%e-t Business Pro-esses=

(ine 7rocee rather than traitional e7artment rive &Dem7iereM ei8n an in toayM %orl, e7e-

cially in mi-mar5et enter7rie, em7loyee often 7erform entire $ine 7rocee or relate 7rocee" The

chart $elo% i a ma77in8 of the &Dem7iere 7rocee to the mole often fon in more traitional 7ro7riet-

ary a77lication"

Traditional Mod'ule

Quote toCash

Requisitionto Pa

Customer Mana"ement

Partner Man'a"ement

#upplChain

Performan$eAnalsis

Feneral Le8er 

 &ccont Paya$le 

 &ccont /eceiva$le 

Prchae rer 

.alerer

 

<nventory ana8e-ment 

i!e &et

 

Ctomer /elation-hi7 ana8ement

 

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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 2.2 +ermino%ogy

<n thi ocment certain %or are e %hich have 7articlar meanin8 %ithin the conte!t of the &Dem7iere

a77lication" They are ecri$e $elo%"

 C%ient= i an entity, mot li5ely a com7any or eivalent that i in8 the ytem" <t i a Client in the

ene that the &Dem7iere ytem i a$le to 7rovie ervice to mlti7le entitie an each one th $ecome a

client of the &Dem7iere ytem" &nother %or for the ame conce7t i Tenant="

 Org*nis*tion= i a e7artment or iviion of an entity that i a Client of the &Dem7iere ytem" &n

or8aniation may alo $e a le8al entity ch a a $iiary com7any" &Dem7iere o7tionally enforce Mloan

accontM accontin8 on all tranaction that cro r8aniation $onarie" Business P*rtner= i an entity %ith %hom the or8aniation tranact $ine" <t col $e a

ctomer, 77lier or an em7loyee"

 Do-ument= i a ty7e of tranaction ty7ically initiate $y a ocment ch a a ale invoice, a

material recei7t, a hi77in8 ocment a 7ayment to a 77lier or a recei7t from a ctomer" or each ty7e of

ocment the er i a$le to efine the accontin8 coneence cae $y the 7rocein8 of ch a ocment"

 2.! >uote to C*sh

>uote to C*sh cover the $ine 7rocee e for creatin8 otation for 7ro7ect or ctomer, ale

orer mana8ement, invoicin8 an cah recei7tin8" The fnctionality i ti8htly inte8rate %ith .77ly Chain an-

a8ement an Ctomer /elationhi7 ana8ement com7onent of &Dem7iere" Thi fnctionality i ty7ically

fon in mole entitle ale orer entry an accont receiva$le"

2.# Re5uisition to P*yment

Re5uisition to P*yment cover the $ine 7roce e for creatin8 7rchae orer, 7rocein8 invoice

receive from venor an 8eneratin8 7ayment" The fnctionality i ti8htly inte8rate %ith .77ly Chain an-

a8ement" Thi fnctionality i ty7ically fon in mole entitle 7rchain8 an accont 7aya$le"

 2., Open /tem *n*gement

Open /tem *n*gement atomate the 7rocee aociate %ith the entry an allocation of cah receive

from ctomer an 7ayment mae to creitor" 7en <tem ana8ement alo 7rovie for the reconciliation

of $an5 tatement an cah $oo5" &D&& 7rovie an &em7iere a-on to 7rovie the file format reire

$y &tralian (an5Q"

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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 2.0 Customer Re%*tions *n*gement

Customer Re%*tions *n*gement i an inte8rate mole 7roviin8 a lo8ical vie% of all ctomer an 7ro-

7ect relate activitie" There are 'in contrat to traitional C/ ytem no $atch or ynchroniation 7ro-

cee %ith the $ac5-office fnctionality" ri8inally the &em7iere C/ fnction %ere foce on ealin8 %ith

incomin8 commnication ho%ever &a!a ha e!tene the fnction to mana8e Lea, 77ortnitie an

Cam7ai8n"

 2. P*rtner Re%*tions *n*gement

P*rtner Re%*tions *n*gement lin5 ifferent client to each other allo%in8 them to mana8e lea itri$-

tion, ervice reet, collateral itri$tion an mar5etin8 e!7ene" <t facilitate the 7roviion of hare 'cent-

ralie ervice $y one or8aniational entity to other or8aniational entitie" Thi fnctionality ena$le or8an-

iation %hich mana8e a nm$er of %holly or 7artly o%ne entitie 'ch a a franchie o7eration to 7rovie

centralie ervice to the remote o7eration"

 2. Supp%y Ch*in *n*gement

Supp%y Ch*in *n*gement cover all material mana8ement activitie inclin8 inventory recei7t, hi7-

ment, movement an toc5 ta5e cont mana8ement an 7rocein8"

 2.; Perform*n-e An*%ysis

Perform*n-e An*%ysis cover the cotin8 an accontin8 imenion of the a77lication" Thi fnctionality i

ty7ically fon in /e7ortin8 an Feneral Le8er mole a %ell a in thoe mole that 8enerate accontin8

entrie"

2.1? <e' Store *n Business P*rtner Se%f Servi-e

The &Dem7iere <e' Store allo% an or8aniation to maintain an o7erate a %e$ 7reence" The information

mae availa$le in the %e$ tore i hare %ith the tanar a77lication" )o ynchroniation or aitional inte8-

ration i reire" The %e$ tore com7onent can $e ctomie to the loo5-an-feel reire to match an e!-

itin8 %e$ ite an in aition to %e$ tore ca7a$ility alo 7rovie elf ervice fnctionality to ena$le (ine

Partner to vie% their tranaction online %ith an a77ro7riate level of ecrity"

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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 2.11 *nuf*-turing with RP *n RP2

 &Dem7iere 77ort manfactrin8 in $oth a im7le Ianfactrin8 Li8ht moe an alo o7tionally 7rovie

fll /P2 manfactrin8 ca7a$ility"

 2.12 $ie Assets

The &Dem7iere $ie Asset mole 7rovie the al fnctionality e!7ecte from a fi!e aet mole in-

clin8 e7reciation calclation an 7otin8, inte8ration %ith 7rchae invoice, i7oal etc"

 2.1! 4R *n P*yro%%

#hile &Dem7iere incle relatively recently 7roce 4R *n P*yro%% fnctionality &D&& oe not recom-

men it e in &tralia" Thi i 7rimarily $ecae there ha not $een the ctomer eman to Atify moific-

ation to meet the &tralian le8al reirement"

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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 ! >uote to C*sh

 IRote to Cah cover the $ine 7rocee reire for the creation of a otation for a 7ro7ect or c-

tomer, ale orer mana8ement, invoicin8 an the recei7t of cah" The fnctionality i ti8htly inte8rate %ith

.77ly Chain ana8ement an Ctomer /elationhi7 ana8ement" <n traitional ytem, thi fnctionality i

li5ely to $e fon in mole entitle ale orer 7rocein8 an accont receiva$le"

 & chematic ho%in8 the 7roce flo% from the entry of a Rotation to the recei7t of cah i ho%n $elo%

 

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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 !.1 >uot*tions

 &Dem7iere 7rovie for the creation an 7rintin8 of ctomer otation $ae on 8eneral or ctomer 7ecific

7rice lit" Rotation can $e mae >$inin8>, in %hich cae they reerve inventory" Rotation can $e moifie

at any time an %hen a77ro7riate atomatically converte to a .ale rer %ithot aitional ata entry" Ro-

tation can either e the tanar ale orer nm$er eence or $e com7letely e7arate an force to

e their o%n eence in %hich cae aitional 7roce can $e ae alo"

 !.2 S*%es Orers

 & .ale rer i the >flfilment control ocment> an from a .ale rer, hi7ment an invoicin8 ocmenta -

tion can $e 8enerate atomatically" <n aition it i 7oi$le to atomatically raie Venor Prchae rer

for the item 7ecifie on the .ale rer an ro7-hi77e to the ctomer"

Different ty7e of ale orer cae ifferent $ine 7roce $ehavior" or e!am7le, a Pre7ai rer= %ill

not allo% hi7ment to $e 8enerate ntil 7ayment occr" & Point of .ale= orer ame the ctomer i at

the conter %ith the 8oo in han an 8enerate all tranaction inclin8 toc5 ecrement, invoicin8 an

7ayment thro8h the entry of a in8le ocment" & .tanar rer= $y com7arion, %ill chec5 availa$ility $e-

fore acce7tin8 the orer then ee the orer for flfilment $y the %arehoe an then 8enerate an invoice in

the ne!t invoice rn or other%ie in accorance %ith the invoice rle for that ctomer"

 !.! Shipments

(ae 7on the etail ca7tre on the .ale rer, one or more hi7ment can $e 8enerate immeiately or

atomatically %hen inventory $eently $ecome availa$le "  &Dem7iere atomatically $ac5orer navail-

a$le item" &Dem7iere can $e confi8re to allo% hi7ment to $e effecte from the hi7ment ocmentation

or alternatively 7rovie for a more ici7line %arehoe a77roach $y reirin8 e!7licit confirmation of 7ic5in8

anHor hi7ment 7rior to the 8eneration of invoice ocmentation %ith $arcoe confirmation of 7ic5e 7roct

an antitie" Confirmation can $e e to mana8e movement of inventory from, ay, a receivin8 area to

 I7t a%ay area from %hich it then $ecome availa$le for frther 7rocein8"

 !.# Customer /nvoi-es

<nvoice are 8enerate accorin8 to the arran8ement in 7lace %ith the ctomer" <nvoice can $e 8enerate

immeiately the orer i receive

immeiately after each hi7ment

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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 # Re5uisition to P*yment

 I/eiition to Payment cover the $ine 7rocee reire for the creation of reiition, 7rchae or-

er, recei7t of venor invoice an 7ayment 7rocein8" The fnctionality i ti8htly inte8rate %ith .77ly

Chain ana8ement" <n traitional ytem thi fnctionality i ty7ically fon in mole entitle 7rchain8

an accont 7aya$le"

 & chematic ho%in8 the 7roce flo% from the entry of a /eiition to the 7ayment for the 8oo receive i

ho%n $elo%"

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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 #.1 Re5uisitions

/eiition can $e raie atomatically from aterial /e7lenihment /e7ort or alternatively entere man-

ally" & am7le %or5flo% im7lementation i elivere %ith the tanar 7roct an reire /eiition in e!-

ce of S100 to $e a77rove" n a77roval a re7ort of a77rove /eiition i a 7re7are atomatically from

%hich 7rchae orer can then $e raie manally"

Thi %or5flo% i 7rovie a an inication of the %ay that a Docment #or5flo% can $e et7" Prchae r-

er are o7tionally atomatically 8enerate from the 7rocein8 of a /e7lenihment /e7ort"

 #.2 Pur-h*se Orers

Prchae rer can $e 8enerate 'an conoliate, if reire from aterial /e7lenihment /e7ort or

manally entere"

 &Dem7iere 77ort t%o-%ay an three-%ay matchin8 %ith receivin8 an invoicin8 ocmentation an follo% -

in8 matchin8 Prchae rer are atomatically cloe to minimie overhea on the P creen $t remain ac-

cei$le via re7ort"

 #.! *teri*% Re-eipts

aterial /ecei7t are 7rocee $y creatin8 a material recei7t recor" aterial /ecei7t recor are then

matche to the Prchae rer or Venor <nvoice" aterial /ecei7t recor can $e ato-create from Prchae

rer or Venor <nvoice to avoi the overhea of aitional ata entry"

 #.# @enor /nvoi-es

 Venor <nvoice are entere $ae on the venor invoice ocment or may $e create from 'an matche

%ith Prchae rer or aterial /ecei7t a M/eci7ient Create Ta! <nvoiceM" aterial /ecei7t can alo $ecreate atomatically from the venor invoice %hen the invoice an hi7ment are receive concrrently" <n-

voice for micellaneo $ine e!7ene are a$le to $e 7rocee %ithot 7rchae orer an can $e

co7ie from eivalent 7rior invoice or et 7 a M/ecrrin8 DocmentM

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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 #., P*yments

Payment are 8enerate, in $atche or inivially, $ae on 7ayment term %hich allo% for 7ayment icont

to $e atomatically ta5en" Payment can $e mae $y irect e$it tranaction or &Dem7iere chee 7rintin8

facilitie" Payment can alo $e mae $y creit car an etail can $e recore %hen enterin8 the Prchae

rer or <nvoice" Creit Car nm$er for com7lete tranaction have the mile 6 character remove %hen

tore in the ytem" &D&& 7rovie an a-on to the tanar verion of &Dem7iere to 7rovie 7ayment in

the file format reire $y &tralian (an5"

 #.0 Returns to @enor

 &Dem7iere can atomate yor retrn to venor 7rocee thro8h Venor /etrn aterial &thori?ation

'/&" Venor /& are lin5e to the ori8inal Prchae rer an aterial /ecei7t" The Venor /etrn Policy

can $e e to control %hether the 8oo are eli8i$le for retrn" Venor /& can $e matche to /etrn to

 Venor tranaction an Creit emo" /etrn to venor tranaction can $e entere irectly a ne% oc-

ment, or create from a Venor /&" <f they are create from a Venor /&, all the etail of the Venor

/& are atomatically co7ie over to the /etrn to Venor" The Fenerate Creit emo 7roce can $e e to

8enerate the Creit emo" &lternatively, the Creit emo can $e manally entere an matche to the /etrn

to Venor tranaction"

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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 , Open /tem *n*gement

 ,.1 P*yment Ru%es 9Re-eiv*'%es *n P*y*'%es:

De7enin8 on the 7ayment rle aociate %ith the venor invoice, 7ayment are atomatically create" Pay-

ment rle can $e chan8e at any time to reflect chan8e in the actal metho of 7ayment an in the event

that it i ecie to 7ay an invoice in8 an alternative metho" The follo%in8 7ayment rle are 77orte $y

 &Dem7iere:

Cah

n &ccont 'Payment Term

Creit Car

Chee

Direct De$it tranfer

 ,.1.1 C*sh

#hen cah i electe a 7ayment metho, an entry i atomatically mae in the efalt Cah (oo5 for that

ay"

 ,.1.2 On A--ount 9P*yment +erm:

or Ion accont ctomer 'ie thoe %ith a creit limit the 7ayment term efalt to the 7ayment term in the

(ine Partner efinition nle another 7ayment term i 7ecifie $y the er"

,.1.! Creit C*r

Creit car tranaction can $e entere an 7rocee online" The invoice i mar5e a 7ai an the char8e

maintaine in the ytem a an nreconcile 7ayment" )ote that e of thi facility may reire moificationto meet the nee of the creit car or8aniation that yo eal %ith"

 ,.1.# Che5ue

 &fter election of the a77ro7riate $an5 accont, chee can $e entere into the ytem" The aociate in -

voice i mar5e a 7ai an the chee maintaine in the ytem a an nreconcile 7ayment"

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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 ,.2 P*yments

Payment recor 'via Creit Car, Chec5, Tranfer can create %hen an invoice $ein8 7ai or can $e entere

into the ytem later" <f a manal Payment 7ay a in8le invoice the invoice i electe in a ro7o%n lit an

atomatically matche to the 7ayment" <f a manal Payment 7ay mlti7le invoice then the 7ayment an the

matchin8 invoice are electe in the Payment &llocation %ino%" .ytem 8enerate 7ayment atomatically

match an clear their re7ective invoice"

 ,.2.1 A%%o-*tion

The &llocation 7roce lin5 'mlti7le 7ayment to 'mlti7le invoice or creit memo an recor 7ayment

icont an receiva$le %rite-off" The er elect the relevant ocment an then enterHconfirm the if-

ference a a hort 7ayment, icont or %rite-off" The &llocation 7roce alo recor realie 8ain an loe

on forei8n crrency enominate &P an &/ tranaction"

 ,.! B*n6 St*tement

(an5 .tatement item can $e electe from a ytem-8enerate lit of nreconcile 7ayment or atomatically

loae from electronic etail 77lie $y the financial intittion" &Dem7iere 7rovie fnction to allo% for

the reconciliation of in-tranit 7ayment an $an5 char8e or the creation of 7ayment for irect e$it tran-fer" oification may $e reire to 77ort the reirement of yor financial intittion"

 ,.# C*sh Boo6 

Petty cah tranaction are recore in the relevant cah$oo5" <nvoice 7ai $y cah are atomatically entere

in the cah Aornal" & cah Aornal i create for each or8aniation for each ay"

The Cah ornal may alo $e e to recor:

Feneral e!7ene 'for accont efine in the cah$oo5Feneral revene 'for accont efine in the cah$oo5

Petty Cah ifference 'for accont efine in the cah$oo5

Char8e

Cah 7ayment of <nvoice to a ctomer or from a 77lier

Tranfer to or from a $an5 accont"

The Cah ornal i 7rocee after $alancin8 aAtment are mae $y creatin8 a ne% cah Aornal %ith the

correctin8 entrie"

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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 ,., Ch*rges

<n many ytem micellaneo e!7ene an revene are allocate irectly to FL accont coe" <n

 &Dem7iere thee item are entere $y electin8 a Char8e= %hich act a an alia for a FL accont coe" Thi

allo% &em7iere to 77ort mlti7le chart of accont a the Char8e can $e lin5e to &ccont 123 in the firt

 &JD Chart of &ccont an to 'ay &ccont +69 in the econ J.D Chart" #here a in8le Chart of &ccont i

e then the Char8e are im7ly nameHnm$ere the ame a the FL accont coe they lin5 to"

The er can efine the ta! ty7e of the Char8e" <f Ctomer or Venor <nvoice line are allocate to a Char8e,

the ta! rate efalt to the efine ta! ty7e of the Char8e" The amont of a char8e can $e 7reefine to 7ee

ata entry" The crrency of the ocment etermine the crrency of the char8e"

 ,.0 Epense A%%o-*tions

Defalt allocation of e!7ene 'or revene can $e efine o that an e!7ene of a 7articlar ty7e anHor from

a 7articlar venor i 7lit 7 an allocate over mlti7le r8aniation anHor accont coe"

 ,. BAS Returns *n S+

 &Dem7iere 7roce re7ort of all invoice containin8 F.T to ena$le im7le com7letion of (&.HF.T retrn"

Detail of (&. retrn 7re7aration i $eyon the co7e of thi ocment" Pleae refer to the &a!a Go%-To

8ie for more etail"

htt7:HHoc"8oo8le"comHaHaa!a"comHfolerHH0(3$<lJcP6LccEl2*n)5)ClJHeitUoc<0(yP?Kfo4E.TL-

#*VeDhAV3lv)2

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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 0 Customer Re%*tionship *n*gement

Ctomer /elationhi7 ana8ement i not an ine7enent mole, $t a lo8ical vie% of all ctomer an 7ro-

7ect relate activitie"

Ctomer /elationhi7 ana8ement fnction are an inte8ral 7art of the $ine 7roce" & a relt, there

are no $atch or ynchroniation 7rocee for the $ac5-office fnctionality a i normally reire %ith trai-

tional C/ ytem"

 0.1 (e* *n A-tivity +r*-6ing

 &Dem7iere ha an in-$ilt cae mana8ement ytem of the ty7e that i ty7ically e for mana8in8 77ort re -

et, ale enirie, com7laint an the li5e" <n &Dem7iere thi 7roce i calle /eet ana8ement="

 &Dem7iere 77ort the follo%in8 ty7e of /eet in the C/ area:

<nformation - 'ntrctre reet from %e$ or email orce

.ervice - trctre reet to 7erform a ervice at a 8iven time an 7lace

Char8e - trctre reet to reim$re cot

 &ccont - trctre reet concernin8 a ctomer or venor orer, hi7ment, invoice or 7ayment

#arranty - trctre reet concernin8 a 7roct or ervice ie

Gel7 ; 'ntrctre ctomer ervice reet

De7enin8 on the ty7e of reet, it can $e atomatically converte to a tar8et ocment 'e"8" an offer, orer

or invoice" & confirmation email %ith trac5in8 nm$er can $e ent manally or atomatically" /eet can $e

ai8ne to 7articlar ytem er for action or follo%-7"

(y tiliin8 the trac5in8 nm$er, the /eet creator can 7ate information in the /eet" /eet ana8e-

ment ca7a$ilitie %ithin C/ enre timely re7one, ecalation in accorance %ith a efine 7roce, time-

cale an clore"

/eet can alo $e 8enerate $ae on the accont tat 'e"8" ate of lat ale, overe 7ayment, etc" for

ctomer ervice or ale to follo% 7"

/eet can alo $e create atomatically from incomin8 email mea8e ent to 7ecial 7r7oe email ac-

cont 'info, ale, accont etc" &ttachment on thee email can $e atomatically attache to the create

/eet"

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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 0.2 *r6eting C*mp*ign *n*gement

Ctomer retention i a crcial miion for every com7any" &Dem7iere 77ort thi $y creatin8 mailin8 or re-

et for the 'tele-ale force to follo% 7" Criteria for a cam7ai8n col $e lat ale, ale volme, 7roct

7rchae or a variety of other tri88er"

To attract ne% ctomer, aree of 7ro7ect can $e im7orte for mailin8 or reet for the 'tele-ale

force to follo% 7" The effectivene of mar5etin8 cam7ai8n can $e meare $y the revene or 8ro 7rofit

8enerate for each cam7ai8n $y lin5in8 each ocment 'e"8" <nvoice or rer to the relevant cam7ai8n at the

time of invoice creation" Thi information i then availa$le %ithin &Dem7iere for re7ortin8 an analyi"

 0.! Promotions

 &Dem7iere 7rovie for the mana8ement of Promotion %ith 7romotion coe" & 7romotion efine %hat 7rice

rection, 8ift or other $enefit accre to the $yer %hen certain conition are met" The chan8e are ato -

matically a77lie %hen the ale orer i I7re7are or Icom7lete" The Promotion a77ly to $oth %e$tore an

normal ale" Promotion can $e lin5e to Cam7ai8n for im7le financial analyi an re7ortin8"

0.# Customer Profit*'i%ity An*%ysis

/e7ort on revene an 8ro 7rofit of 7ecific ctomer or ctomer 8ro7 over a 7erio of time can $e

8enerate in8 the re7ort %ritin8 ca7a$ility $ilt into &Dem7iere or $y in8 thir 7arty re7ort %riter anHor

L&P vie%er"

 0., Se%f Servi-e On%ine /n5uiry

The ytem allo% athorie (ine Partner Contact 'i"e" ctomer, venor or em7loyee to acce the

ytem to vie% or ery information relevant to that (ine Partner in8 a %e$ $ro%er" The information

may $e e for ch 7r7oe a o$tainin8 information on accont $alance, invoice an the li5e an to initi-

ate follo%-7 an ma5e 7ayment a8aint ottanin8 o7en item" .elf ervice can alo $e e to allo%

ctomer to re8iter to receive 7ermiion $ae mar5etin8 material for electe interet area an to o%n-

loa file ch a material ata afety heet or any other relevant material"

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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  Supp%y Ch*in *n*gement

.77ly Chain ana8ement cover all material mana8ement activitie inclin8 inventory recei7t, hi7ment,

movement an cont %ithin a Client, it or8aniation an to an from 77lier an ctomer" The chem-

atic re7reentation of the 7roce i ho%n in the chematic $elo%"

 .1 Prou-t C*t*%ogue

The Proct Catalo8e lit the er Proct an .ervice %ith o7tional (ill of aterial an .$titte" The

ytem allo% the er to im7ort an 7ate 7rchae 7rice from it venor"

Proct are or8anie in cate8orie an hierarchie an can alo $e earche $ae on attri$te that a77ly

over a nm$er of 7roct, for intance fin me all 7roct that are yello% hirt %ith hort leeve="

lti7le 7rice lit are 77orte for all 7rchae an ol item" &Dem7iere 7rchae 7rice lit fnctionality

allo% im7le control of icont from 77lier" The ytem 7rovie 8eneral an ctomer 7ecific ale

7rice lit" Price lit are Mate controlleM to allo% ne% 7rice lit to $e creat %ell in avance of their tart ate"

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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 .2 Distri'ution *n u%ti)<*rehouse Contro%

 &Dem7iere 77ort mlti7le %arehoe %ith er efine location %ithin each %arehoe for recorin8 toc5 

location in helve an $ay '(in Location" & 7hyical %arehoe can $e $ro5en into mlti7le lo8ical %are-

hoe ch a receivin8, ality arance an tetin8, $l5 tora8e an 7ic5in8" Prioritie can $e et to en-

re that 7ic5in8 ta5e 7lace from $in location in a 7recri$e eence" <nventory movement can $e ef-

fecte $et%een $in location an %arehoe" ovement $et%een %arehoe can $e confi8re to 7roce

a77ro7riate hi77in8 ocmentation an mana8e Iin tranit toc5"

.toc5 cont an toc5 valation aAtment are mana8e $y recorin8 the ifference $et%een the $oo5 toc5 

antity an the cont antity an 7rocein8 any ifference o that ale activity can contine in 7arallel %ith

the toc5 ta5e ata entry 7roce"

.toc5 e for internal 7r7oe can $e eaily %ritten off to recor the toc5 ecrement an coneent finan-

cial entrie in the inancial Le8er"

 .! *teri*%s *n*gement

.hi7ment ocmentation can $e create in $atche or inivially on a 7er orer $ai" Foo receive from

venor can $e com7are irectly %ith the 7rchae orer or the venor invoice"

The ytem ho% Iavaila$le to 7romie, after allo%in8 for reervation for committe ftre ctomer hi7-

ment an e!7ecte venor recei7t"

aterial /e7lenihment lit are create $ae on inventory re7lenihment rle" /eiition or Prchae r-

er can alo $e atomatically 8enerate from the aterial /e7lenihment re7ort"

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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 ; Perform*n-e An*%ysis

Performance &nalyi cover the cotin8 an accontin8 imenion of the a77lication" <n traitional ytem,

thi fnctionality ally a77ear in mole calle /e7ortin8 an Feneral Le8er a %ell a thoe mole

%hich 8enerate accontin8 entrie" & ia8rammatic re7reentation of Performance &nalyi i ho%n in the

chematic $elo%"

 ;.1 A--ounting Ru%es

 &ccontin8 entrie are atomatically 8enerate $ae on rle %hich a77ly to Docment tranaction ty7e

efine $y the ytem %hich are a$le to $e e!tene $y the er" The rle efine the natral accont coe

for each 8ro7 of tranaction 8enerate $y an accontin8 ocment" & a relt tranaction are entere into

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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the ytem %ithot the er taff neein8 to 5no% anythin8 a$ot accont nm$er" The ytem alo allo%

for manal entrie to 8enerate aitional 7otin8 'actal, $8et an tatitical"

 ;.2 /ntegr*te Reporting8 D*t* <*rehousing *n O(AP

/e7ort can $e create for every ty7e of Docment in the ytem" The er can efine the layot, eence,

la$el, format an totallin8 for any re7ort an ma5e it availa$le for any ytem er or or8aniation $y ettin8

the ecrity a77ro7riately" /e7ort Vie% ena$le analytical an mmary re7ortin8"

The re7ortin8 facility allo% rill o%n to nerlyin8 element 'e"8" from orer to $ine 7artner, 7aymentrle, etc" or rill acro to reference item 'e"8" from orer to invoice, or hi7ment lin5e to that orer"

Thi re7ortin8 facility i a77lica$le acro the entire ytem allo%in8 any information that can $e ho%n on the

er creen to $e ot7t %ith a re7ort format an content 7ecifie $y the er"

 &ll re7ort information can alo $e e!7orte in a variety of format ita$le for e in 7reaheet an %or

7roceor" (ine Vie% 7rovie for re7ortin8 $y e!ternal eicate .RL $ae re7ortin8 tool ch a

L&P vie%er" &itional (ine Vie% can $e create or e!itin8 vie% e!tene to allo% more etaile ana-

lyi %here neceary"

 ;.! *nu*% ourn*%s

The maAority of accontin8 tranaction are 8enerate a a coneence of the 7rocein8 of Docment" Thi

allo% the recorin8 of inivial tranaction in mlti7le accontin8 chema" anal Aornal allo% for the

creation of accontin8 entrie for a 7ecific accontin8 chema" &to reverin8 ornal entrie are 77orte

an &Dem7iere tanar recrrin8 ocment fnctionality can $e e to 7roce tanin8 Aornal 'an any

other ocment $ae tranaction"

 ;.# ener*% (eger Distri'utions

The ytem 7rovie for the creation of er-efine rle to cae amont e$ite or creite to the ytem

$y any ocment to $e 7rea over mlti7le Feneral Le8er accont"

 ;., ener*% (eger Re-on-i%i*tions

 &a!a ha contri$te a Feneral Le8er /econciliation tool that ha $een very %ell receive $y accont taff 

an %hich im7lifie all 8eneral le8er reconciliation 7roce"

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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Detail are ho%n here:

htt7:HHoc"8oo8le"comHaHaa!a"comHfolerHH0(3$<lJcP6LccEl2*n)5)ClJHeitUoc<0(3$<lJcP6L-

c$E!E.F/5.2c%/EJ

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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 1? <e' Store

The &Dem7iere <nte8ral #e$ .tore 7rovie a fnctional %e$ 7reence for an or8aniation" The information i

hare %ith the tanar a77lication eliminatin8 the nee for ynchroniation or aitional inte8ration $et%een

the %e$ tore an the $ac5 en a77lication" The %e$ tore com7onent are $ae on cacain8 tyle heet

an can $e reaily ctomie to 7rovie the loo5-an-feel reire" & ia8rammatic re7reentation of the in-

te8ral %e$ tore fnctionality i ho%n $elo%"

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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 1?.1 On%ine Prou-t C*t*%ogue

Jer are a$le to vie% an earch the 7roct catalo8e" Proct ima8e an 7ecification are tore for each

7roct an can $e i7laye on the %e$ tore at the er icretion" The 7roct availa$le on the %e$ are

a$le to $e retricte accorin8 to the (ine Partner acce ri8ht an once a er ha lo88e onto via the

%e$ tore 7roct are ran8e an 7rice accorin8 the 7ricin8 7ecific to the ctomer"

Gierarchie are a$le to $e efine to limit 7roct election an 7roct can $e earche $y Proct Cate8ory

anHor Proct &ttri$te"

 1?.2 On%ine S*%es +r*ns*-tions

 &Dem7iere ena$le er to a item to the .ho77in8 (a5et via the Proct Catalo8e or %e$ form reet"

<tem antitie can $e chan8e an item elete from the ho77in8 $a5et" <t i manatory to i8n on %ith

ecre acce to retrieve tore ctomer information" The 7ayment information i then entere or confirme"

Crrently, the Pay7al, e#ay an PaymentE!7re 7ayment 7roceor are 77orte" ther can $e eaily a-

e" (efore $mittin8 the 7ayment for athoriation the creit car nm$er can $e verifie for ata entry er-

ror" Thi enre that tranaction fee are minimie for reAecte tranaction reltin8 7rely from erroneo

ata entry"

 &fter receivin8 the 7ayment confirmation, the orer i create an the recei7t i i7laye to8ether %ith the a-

thoriation coe receive from the 7ayment 8ate%ay"

 &n email i ent to the 7eron re7oni$le for #e$ rer to notify them of the orer an effect frther 7ro -

cein8""

)ote: &a!a alo offer the E8ility e-commerce ytem %hich i a Dr7al mole that act a a 7reentation

layer= for the &em7iere ytem" ore information i availa$le at htt7:HH%%%"e8ility"$i?H  Q E8ility i foce

on 7roviin8 the normal #e$ 2"0 ty7e e!7erience of a moern (2C ite" The inte8ral %e$ite i %ell ite to

(2( tranaction or (2C %ith more limite reirement"

 1?.! Supporting Components

 1?.!.1 ser *n*gement

Jer information can $e tore an coo5ie ena$le to allo% atomatic etection an i8n in" Jer are re-

ire to athorie their email are to rece the 7oi$ility of fralent tranaction"

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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 1?.!.2 Counter

The ytem monitor %e$ reet an collect %e$ tatitic to analye %e$ activity an ientify viitor to the

ite a %ell a clic5 cont"

 1?.!.! /nfo Re5uests

 & %e$ er /eet can $e for%are to one or more email aree for action" & confirmation can alo $e

ent to the reeter" The /eet $ecome 7art of the Ctomer /elation ana8ement information $ae"

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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 11 *nuf*-turing

 &Dem7iere 7rovie t%o level of anfactrin8 fnctionality" Thee may $e coniere a anfactrin8

Li8ht= an a fll /P2 im7lementation" The fll /P2 im7lementation %a ae to &Dem7iere rin8 2009"

 11.1 *nuf*-turing (ight

.tanar &Dem7iere E/P B C/ 7rovie $tantial element of manfactrin8 inofar a it 77ort com7le!

nete (ill of aterial" & ( Proct can $e I7roce an finihe 8oo inventory %ill $e incremente

an ra% material an ervice in7t creite" Proction recoverie an variance are calclate an $oo5e

rin8 $ac5-flhin8"

 &D&& ha create e!tenion to &Dem7iere 7roction fnctionality that ena$le it to fnction %ell 7articlarly

in an environment %here many 7roct are mae to orer" The e!tenion are mainly foce on im7le

manfactrin8 7rocee %here com7le! ho7 floor 7lannin8 i not reire" <t ha $een ho%n to fnction ef -

fectively in an environment %here ( may $e 7 to 1* level ee7, %here a 7roct may $e mae 7artly

mae of itelf an %here the antitie mae an conme an the 7articlar in8reient may $e $Aect to

chan8e after 7roction commitment"

rther etail of &a!aM anfactrin8 Li8ht mole can $e fon in the Go%To ection of the &a!a"com

%e$ite" The ocment i at thi are:

htt7:HHoc"8oo8le"comHaHaa!a"comHfolerHH0(3$<lJcP6LccEl2*n)5)ClJHeitU7li1Boc<0(yP?Kf-

o4E.T4n(3./Rcn4/m6

 11.2 RP2 *nuf*-turing

Thi Iheavy %ei8ht manfactrin8 im7lementation ha $een contri$te $y &Dem7iere 77orter from the &merica an i no% availa$le for all to e" The fnctionality 7rovie %ill eem familiar to many a the

%riter of the mole %ere im7lementer an 77orter of FHP/ for many year"

The e7th of fnctionality i 7erha7 $et illtrate from the men creen hot ho%n $elo%"

The creen icon have the follo%in8 meanin8

 i an aHeitHeleteHre7ort <inow

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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 i a rnna$le Pro-ess

 i a Report

i a im7le <or6f%ow efinition e to lit a erie of te7 rin8 et7"

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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 12 +e-hni-*% Overview

 12.1 +e-hni-*% Ar-hite-ture

 12.1.1 +e-hno%ogy

 &Dem7iere 7rovie inte8rate Ctomer /elation ana8ement, Partner /elation ana8ement, .77ly Chain

ana8ement, Enter7rie /eorce Plannin8, an nline &nalyi Procein8" The a77lication %a ei8ne to

$e Clo hote an allo% fle!i$le e7loyment o7tion"

The &ctive Data Dictionary $ae a77lication enre ta$le fnctionality %ith a conitent loo5 an feel" The

fnctionality %a ei8ne for 8lo$al e7loyment 77ortin8 mlti-lin8al, mlti-crrency an mlti-accontin8"

 &Dem7iere i ei8ne to chan8e a the $ine evolve" &t any time, even in 7roction, ytem er can

chan8e the information trctre of accontin8 an other $ine information, aAtin8 to ne% nee %ithot

avere im7act" <n contrat, traitional ytem are often accontin8 riven, reltin8 in an information 8a7

%hich i fille $y erive information or e!7enive ineffective $ri8e"

 &Dem7iere 7rovie mlti7le vie% of a er information $ae on the etail of the actal tranaction" Thi

trctre allo% ma!imm fle!i$ility an eay inte8ration of 77lemental e!ternal information" & thee are

 At vie% of the information in the ata$ae, they can $e chan8e ic5ly"

 12.1.2 +e-hno%ogy St*-6

 &Dem7iere i a 100N 7re ava oltion $ae ori8inally on Pot8re or racle ata$ae"

The client a77lication com7onent i %ritten in ava an i ei8ne to tilie the ca7acity of toayM PC" The

ava De5to7 client i the 7referre choice for hi8h ata volme an 7rovie a hi8h 7erformance 8ra7hical

er interface" <t commnicate, via thin D(C, %ith the ata$ae an via /< %ith the a77lication erver"

 & an alternative, an && $ro%er client can $e e, %here the intallation or o%nloa of the a77lication i

not a77ro7riate 'i"e" ty7ically on a Clo-hote ytem or %here 7roviin8 elf-ervice fnctionality for

venor, ctomer, em7loyee" The availa$le fnctionality 7rovie nearly all of the fnctionality 7rovie $y

the ava De5to7 Client"

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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 12.1.! D*t*'*se Options

 &Dem7iere 8enerate the .RL tatement an 7are them for ecrity" The ata$ae ine7enence layer then

convert the .RL to the tar8et ata$ae notation" The et7 7ro8ram 7ac5a8e the reire li$rarie for e-

7loyment of a77lication erver an client"

Thi a77roach eliminate the nee to I7ort &Dem7iere to other ata$ae en8ine an allo% ne% releae to $e

availa$le on all 7latform imltaneoly"

 12.1.# D*t*'*se De-ision Criteri*

 &em7iere reire fll 77ort of &).< .RL 99, 77ort of Vie% an Vie% on Vie%, 77ort of Jer Define

nction, <nline Vie%, D(C 3"0 .77ort" The ata$ae i crcial for any E/PHC/ a77lication an er %ill

%ant to elect a ata$ae $ae on the follo%in8 criteria" o may not nee all of them to the fll e!tent an

yo can com7enate, e"8" $y acce to an e!7erience ata$ae aminitrator $t the follo%in8 are matter for

conieration in the choice of ata$ae:

Cot

.elf mana8in8 - i the ata$ae elf-tnin8 an e!tenin8U

.ta$ility - can the ata$ae rn %ithot maintenanceHhto%n for year an tolerate 7ro8ram an

o7eratin8 ytem crahe %ith atomatic recoveryU

 &vaila$ility - i it 7oi$le to rn the ata$ae 2H+ 'if yo have a %e$ tore, o colHhot $ac57 an

7rovie atomatic fail over

Performance an .cala$ility - oe the ata$ae incle 7erformance %i?ar, fnction ine!e, e

aitional CPJ an Gar%are /&<D an have the a$ility to clter '>8ri> the ata$ae"

Clearly a miion critical 7roction environment %ill $enefit from in8 a ata$ae that i %ell nertoo $y

 &Dem7iere 77orter" Preently the maAority on ne%er &Dem7iere im7lementation are chooin8 to e7loy on

Pot8re" ler im7lementation 7ro$a$ly choe racle 'or racle E ince at that ta8e racle %a $etter

77orte $y &Dem7iere"

12.2 <or6f%ow *n Business Pro-ess *n*gement

#or5flo% i ally efine a te7 involvin8 7eo7le=, %herea (ine Proce ana8ement i efine a

 %or5flo% an ytem activitie="

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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 &Dem7iere flly 77ort (ine Proce ana8ement '(P an i $ae on the #or5flo% ana8ement Co -

alition an F tanar" <n the follo%in8, %e e the term #or5flo% to incle (P ca7a$ilitie"

<n contrat to other E/P an C/ a77lication, #or5flo% i not >on to7> of the a77licationO &Dem7iere i $ae

on #or5flo%" The &Dem7iere #or5flo% En8ine i &Dem7iereM core tranaction mana8ement" That mean that

all 7rocee in &Dem7iere are atomatically %or5flo% ena$le an eay to e!ten an moify" & %or5flo% i

com7letely inte8rate, &Dem7iere %or5flo% are eaier to maintain an can 7rovie mch more fnctionality

then the e!ternal or a-on %or5flo% offerin8 of ome other E/P an C/ venor"

12.2.1 +ypes of <or6f%ow

 &Dem7iere 7rovie three ty7e of %or5flo%:

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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ener*% <or6f%ow - Provie 8iance an te7-$y-te7 intrction for achievin8 a ta5" E!am7le

of 8eneral %or5flo% in &Dem7iere are the et7 %i?ar" Thi ty7e of %or5flo% i initiate $y a er from the

men"

Do-ument Pro-ess <or6f%ow ; Thi ty7e of %or5flo% control the 7rocein8 te7 of all ocment

an i atomatically tarte %hen 7rocein8 a ocment" Ty7ically thi ty7e of %or5flo% col $e e!tene to

cater for a77roval of a ocment %here Prchae rer may e!cee a certain vale"

Do-ument @*%ue <or6f%ow- Thi ty7e of %or5flo% i atomatically tarte %hen any entity flfil a

er efine conition" &n e!am7le may $e the a77roval 7roce for a ne% ctomer %here creit an 7ricin8

a77roval i reire 7rior to the train8 %ith the ne% ctomer"

 12.2.2 oe A-tions8 +r*nsitions

 &n &Dem7iere #or5flo% )oe '.te7 can have the follo%in8 &ction

 Autom*ti- Pro-ess - &ny Proce, /e7ort, Ta5, #or5flo%, Docment &ction"

ser A-tion - &ny #ino%, orm %here a er nee to confirm Com7letion

Set @*ri*'%e - &ny Colmn to Contant or Varia$le

ser Choi-e - &ny Choice 'e"8" a77roval, Lit election

<*it 9S%eep: - can alo $e e for .tartHEnHetc"

Tranition $et%een noe can o7tionally have conition" lti7le tranition from a noe allo% 7arallel 7ro-

cein8" Thi ena$le com7le! cenario to $e moelle in8 &Dem7iere %or5flo% fnctionality"

 12.2.! Approv*%s 9Responsi'%e Persons:

Jer can efine an a77roval hierarchy or e the or8aniation hierarchy efine in &em7iere" & 7eron re-

7oni$le for a %or5flo% can $e a hman '7ecific or invo5er, a 8ro7 'role, or '7ervior of an or8ania-

tion" Different 7eron can $e re7oni$le for each %or5flo% noeHte7"

 12.2.# Priority8 Es-*%*tion *n A%erts

 &Dem7iere 7rovie ynamic 7riority mana8ement ena$lin8 &Dem7iere to $e e for Call Centre rotin8 an

7riority $ae ctomer 77ort" Jer can efine ecalation rle reltin8 from inactivity an en alert to

the 7eron re7oni$le for the %or5flo% anHor the 7ervior"

 12.! Dep%oyment Options

 &Dem7iere ha the follo%in8 main com7onent:

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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 12.!.1 C%ients

ava &77lication

4K &Aa! #e$ Client

o$ile Phone J< rnnin8 in a #e$5it $ae $ro%er"

 12.!.2 App%i-*tion Server

The a77lication erver 7rovie the follo%in8 fnction:

erve %e$ 7a8e for the 4K %e$i interface

mana8e any chele ta5 that are create inie the a77lication7erform accontin8 7otin8 of ocment if erver-$ae accontin8 7rocein8 i electe"

7rocee all %or5flo% not et to $e 7rocee $y the De5to7 client"

 12.!.! D*t*'*se Server

 &ll a77lication com7onent can $e e7loye on all ava ena$le 7latform inclin8 #ino% 'P to

#ino%+, J)<, Lin!, acintoh an &77le .erver"

 & variety of confi8ration are 77orte" #here commnication $an%ith allo%, the ava a77lication client

can $e e7loye" ver the #&), ecre acce can $e 7rovie in8 a terminal ervice a77roach in8 7ro-

7rietary or o7en orce oltion ch a Citri!, #ino% Terminal .ervice or ).erver on Lin!"

or the o$ile Phone J< GTL client, a ava .ervlet an .P 'ava .erver Pa8e .erver i reire" <n aition

to the tanar GTTP <nternet commnication, the ..L ecre 7rotocol i e for im7lementin8 %e$ tore

fnctionality"

The (o $ae a77lication erver can $e e7loye a a tan-alone tier or on the ame erver a the ata-

$ae erver" ava ana8ement E!tenion ' are e for .erver ana8ement"

The Data$ae .erver hot ata an a77lication lo8ic an i accee $y the tanar D(C 'ava Data$ae

Commnication 7rotocol"

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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 1! App%i-*tion Ar-hite-ture

(ine a77lication chan8e over time" They nee to tilie ne% technolo8y an al%ay nee to 7rovie ai -

tional an marter fnctionality" Pac5a8e a77lication mt alo 77ort aitional ctomer 7ecific fnction -

ality, altho8h it i often not ita$le for inte8ration in the core fnctionality 'e"8", ctomiation an certain

e!tenion"

Even tho8h it i 5no%n that reirement for 7ac5a8e a77lication are contantly chan8in8 over time, very

fe% a77lication are ei8ne to tain chan8e an aition"

(ine a77lication can have a lon8 life e!7ectancy an ten to 7rovie more fnctionality over time e to

enhancement, o it i im7ortant to 7rovie a frame%or5 to mana8e thi 7roliferation of com7le!ity" <f a77lica-

tion are not ei8ne to tain increain8 com7le!ity they %ill $ecome nta$le a e!tra fnctionality i 8raf -

te onto the $ae a77lication"

 &Dem7iere ha an $Aect &rchitectre 'com7are %ith $Aect-riente, $Aect-Li5e or traitional

 &rchitectre" Every $Aect i a ine7enent a 7oi$le from other $Aect - inclin8 tranactional eco7-

lin8"

 1!.1 ser /nterf*-e

The &77lication Jer <nterface an GTL creen are 8enerate at rntime $ae on rle in the &77lication

Dictionary" The relt i a conitent Jer <nterface, allo%in8 er to navi8ate ic5ly in nfamiliar a77lication

area" Thi metho of 8eneratin8 a er interface ena$le ra7i evelo7ment an the reltin8 ytem i very

ta$le"

Thi metho alo ena$le creen layot to $e moifie or e!tene an ne% %ino% create $y ytem a -

minitrator %ithot the nee to moify any coe" Jer atomatically ee the ne%= or moifie %ino% the

ne!t time that they elect that men item"

The De5to7 a77lication tilie the com7tin8 7o%er of toayM PC an may $e 7refera$le in itation %here

fat reaction an navi8ation i im7ortant"

The && $ro%er interface tilie the 4K Enter7rie rame%or5" 4K i a %ell 7roven &Aa! W o$ile frame%or5 

ei8ne to ma!imie enter7rie o7eration efficiency an minimie the evelo7ment cot"

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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 &Dem7iere alo 7rovie a mo$ile 7hone J< rnnin8 inie a hien #e$5it $ro%er" The ytem i mainly fo -

ce on reain8 e!itin8 information rather than ain8 ne% recor 'li5e ale orer ince the mall

creen i?e limit %hat can $e one effectively" & ocment a$ot the &m7iere .mart Phone a77lication i

availa$le in the Go% To Je &Dem7iere ection of the aa!a"com %e$ite4K at

htt7:HHoc"8oo8le"comHaHaa!a"comHfolerHH0(3$<lJcP6LccEl2*n)5)ClJHeitUoc<0(3$<lJcP6L-

ccER2cA$AF4nc

The Data Dictionary 5no% a$ot trctre an e7enencie" Thi allo% a er %ith the ri8ht acce to ?oom

from any creen element to the %ino% %here the ata i maintaine in orer to 7ate or enter ne% informa -

tion" Jer can enter a ne% ctomer or 7ate e!itin8 ctomer information %hile enterin8 an orer %ithot

leavin8 the ori8inal %ino%"

The Data Dictionary allo% the er to ic5ly acce information" <f more entity information than, for intance,

a com7anyM name i reire to $e vie%e, the I<nfo fnctionality can $e invo5e" or e!am7le, the Ctomer

<nfo incle are an creit line informationO the Proct <nfo incle 7rice, mar8in an availa$ility" <nfo

i e if the er nee more information to ma5e a choice an i al%ay availa$le" The election can $e or-

te an %here a77ro7riate, mlti7le recor can $e electe"

Jer can Rery recor" Rerie rece the nm$er of recor in a %ino% $y allo%in8 the er to enter one

or more election criteria in an enhance Mery $y e!am7leM tyle %ino% ta$ accei$le thro8hot the a77lic-

ation"

 & er %ith the neceary 7ermiion can ctomie #ino% layot an can tailor creen for a 7ecific it -

ation an client" &ll er can et efalt vale in fiel on their creen to avoi reelectin8 commonly e

vale"

 1!.2 Sm*rt Reporting

or mot other a77lication, /e7ortin8 i a e7arate or a-on entity" &Dem7iereM re7ortin8 i $ae on theata ictionary" & the re7ort vie%er ha acce to the efinition, thi ena$le the a$ility to rill-o%n to any

entity reference an to rill-acro to entitie in any re7ort 'refer to ection 13"2"1 an 13"2"2 $elo%" The

lin5 are atomatically 8enerate an hi8hli8hte on the creen" The rill o%n an acro fnctionality a-

here to the ecrity an acce efinition"

(ine Vie% are ei8ne for en er an allo% acce to information in8 tanar .RL $ae tool

%ithot the nee to create .RL ta$le Aoin" The maAority of (ine Vie% are 8enerate $ae on the &77lica-

tion Dictionary"

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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 &ll re7ortin8 ot7t can $e vie%e on creen $efore enin8 it to a 7rinter or 8eneratin8 file in many ifferent

format 'e"8" E!cel, GTL, L, #or an PD"

 1!.2.1 Dri%%)own

#hen rill-o%n i e, a ne% re7ort i 8enerate $ae on the entity electe" <n an orer re7ort, for e!-

am7le, it i 7oi$le to rill-o%n to the orer line $y o$le clic5in8 on the orer heaer line"

 &itionally rill-o%n i availa$le $y orce tranaction" E!am7le are:

re7ort %here a i7laye nm$er i an aition of nm$er

rill-o%n from a mmarie monthly amont to the ori8inal tranaction

 1!.2.2 Dri%%)*-ross

Drill-acro allo% the er create a ne% re7ort %here a 7ecific entity i e" or e!am7le, in a Proct re7ort

a er may elect a 7ecific line '7roctO then rill-acro to an rer-Line or <nvoice-Line /e7ort to i7lay

only the line, %here that 7roct i reference"

1!.2.! Reporting +ypes

 &Dem7iere ena$le three ty7e of re7ortin8 facility

Lit re7ort from each %ino%

inancial re7ort

L&P vie% 'in8 the racle L&P tool or other thir 7arty L&P tool

(ists  are $ae on #ino% information an mlti7le re7ort can $e 8enerate for each %ino% in the ytem"

 &ny of thee re7ort can $e initiate from %ithin a 7articlar %ino% or alternatively 7lace on the men %ith

election 7arameter efine $y the ytem aminitrator" Lit re7ort can $e i7laye a MmmarieM $y

clic5in8 on the M.mmaryM $tton" The re7ort %ill then $e mmarie for all item %here the MFro7 (y= tic5 -

$o! i et"

Reports are e to i7lay atomic or mmarie information %hich are $ae on /e7ort Vie%"

O(AP  vie%er 7rovie ifferent imenion 'ch a accont, 7roct or ctomer to $e vie%e in a ta$-

lar or 8ra7hical format" &Dem7iere 77lie the neceary information for i7lay in a thir 7arty L&P vie%er

of the er choice" Data can alo $e %arehoe in thir 7arty ata %arehoe of the er choice" )ote

that 8ra7h can alo $e create an i7laye in any &em7iere %ino% a Chart= i a tanar %ino% ata

element ty7e"Q

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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 1!.2.# Customising Reports

 &Dem7iere ifferentiate the Mvie%M from the MmoelM" & nm$er of tanar vie% are 7rovie $t aitional

vie% of the ata can $e create %ith a er-7rovie .RL .elect tatement" <n contrat to other a77lication,

the er oenMt nee to reolve forei8n 5ey reference '%hich reire 5no%le8e of the ata moel or %orry

a$ot ata ecrity ince &Dem7iere atomatically reolve thee ie"

e% 7eo7le a8ree on ho% each re7ort hol loo5" &Dem7iere allo% the er to efine re7ort at the .ytem,

Client, r8aniation or Jer level:

/e7ort colmn

Colmn orer

/e7ort ortin8

Colmn heain8

.m, cont, minimm, ma!imm, mean, eviation an variance 'for nmeric colmn

Fro7in8

)m$er an Dare format

The lan8a8e of the re7ort i $ae on the erM lan8a8e electe at lo8on time" Each er can have a iffer-

ent lan8a8e" The trctre of the re7ort i co7ie from the lo%er of .ytem, Client, or r8aniational level"

Data election i via /e7ort Parameter entere %hen initiatin8 the re7ort, or via the avance Rery 7anel al-

lo%in8 the er to enter criteria in an enhance Mery $y e!am7leM tyle"

 1!.! S*fe)f*i%

Jally a77lication are ei8ne to $e fail-afe" <t i ame that everythin8 %or5 an all ata i entere

correctly an i conitent" <n the cae of failre, e!7ert have to earch for the cae an chec5 for ama8e"

The er ally notice the 7ro$lem ome time after it ha occrre" The reality i that a77lication o ome-

time fail"

<n contrat &Dem7iere i ei8ne to $e afe-fail" Every tranaction can $e re7eate an re8enerate" ot

failre are ientifie $y the ytem an the er can attem7t to fi! the 7ro$lem" <f recovery i not 7oi$le, the

error i iolate an the ret of the ytem contine to %or5" Tranaction e-co7lin8 ei8n i the $ai for

thi a$ility"

 & an e!am7le let ay the $trctre of the tranaction to ell a 7roct over the conter i a follo%:

aterial Tranaction 'aAt inventory

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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 1!.# System Se-urity

 &Dem7iere 7rovie com7rehenive, yet fle!i$le ecrity to meet the er nee" nction ecrity i $ae

on Jer /ole %hich control acce to #ino%, /e7ort an Procee"

Data ecrity for Client an r8aniation information i maintaine at ata$ae level thro8h the ecrity con-

te!t" Thi i an aitional level of ecrity after the normal ata$ae er lo8in" (efore accein8 any ata the

er mt lo8in via a tore 7rocere %ith a77lication ername, 7a%or, role an o7tionally the er lan-

8a8e 7reference" &ll 7a%or are tore in encry7te form"

<t i ifficlt to tal5 in 8eneral term a$ot the ecrity in a77lication an the follo%in8 i intene to 7rovie a

$rief overvie% of the fle!i$ility an 7o%er of the ecrity fnctionality in &Dem7iere"

 1!.#.1 Ro%es

The firt level of .ecrity in &Dem7iere i efine $y /ole" Jer are a$le to lo8on to &Dem7iere %ith a 7e-

cific /ole" & Jer may have many role $t i 8rante acce to &Dem7iere $ae on the in8le /ole electe

at lo8in"

/ole efine the firt level of .ecrity, the r8aniation, #ino%, Procee, orm, #or5flo% an Ta5

'hereafter Entitie= that the Jer can acce" The Jer oe not ee men item that they cannot acce"

/ole alo efine the action that a Jer can 7erform in the Entitie they can acce $y /ole Control"

 1!.#.2 Ro%e Contro%

The /ole efinition allo% a erie of action to $e ena$le or ia$le for the 7articlar /ole"

Show A--ounting -he-6'o - allo% the /ole to acce the &ccontin8 ta$ on %ino% The

 &ccontin8 ta$ allo% moification of the FL accont %hich tranaction 8enerate $y Docment ch a

invoice, 8oo recei7t an 7ayment 7ot to" The .ho% &ccontin8 chec5$o! alo control the i7lay of the

PoteH)ot Pote $tton on Docment %hich allo% the er to force immeiate tranaction 7otin8 rather

than $atch 7rocein8 of tranaction" <t alo control acce to the &ccont <nfo %ino% %hich allo% the

i7lay of accontin8 information %hich %ol ally $e retricte"

C*n Report -he-6'o - allo% the /ole to have the a$ility to e!ecte ar$itrary re7ort from %ithin

#ino%"

C*n Eport -he-6'o - allo% the /ole to have the a$ility to e!7ort ata" & /ole mt have the

a$ility to /e7ort to $e a$le to E!7ort"

Person*% (o-6 -he-6'o - allo% the /ole to Loc5 recor o no other /ole can acce them"

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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Person*% A--ess -he-6'o - allo% the /ole to acce Loc5e recor re8arle of the /ole that

loc5e the recor"

Re* On%y -he-6'o - control %hether the /ole i allo%e to 7ate recor"

Depenent Entities -he-6'o - control %hether acce hol alo $e retricte for other creen

an 7rocee that e thi recor ch a allo%in8 omeone ealin8 %ith Payment Term to $e a$le to ee

rer, <nvoice, etc" %here any Payment Term i e"

Overwrite Pri-e (imit ; Control the a$ility to overrie any 7rice limit %hen enterin8 orer or

invoice

*int*in Ch*nge (og ; Determine %hether or not the ytem %ill maintain a lo8 of chan8e mae

$y er of thi role A--ess *%% Orgs ; Control acce to or8aniation" <f thi $o! i not chec5e it i 7oi$le to retrict

acce to the or8aniation ai8ne to the 7ecific er"

Preferen-e (eve% ; Control the a$ility of er of thi role to et 7reference at the Client,

r8aniation, #ino% or Jer level"

 1!.#.! Ro%e D*t* A--ess

The econ level of .ecrity in &Dem7iere i /ole Data &cce" or a 8iven /ole an it 7rivile8e, the ecrity

can $e frther refine $y efinin8 acce for 7ecific ta$le, colmn or recor" or e!am7le,

allo%in8 7ecific er to only create .ale rer %ith Payment Term of <mmeiate=O they are notallo%e to offer Creit Payment Term"

Preventin8 Jer from in8 7ecific accont in the FL ornal or to ee the $alance for thee

accont"

Thi can all $e accom7lihe in8 /ole &cce"

 1!.#.# Person*% (o-6 

<f the /ole ha Peronal Loc5 ena$le a 7aloc5 icon a77ear on the tool$ar: The loc5 in the o7en 7oition in -

icate that thi recor i o7en to all er" The loc5 in the cloe 7oition inicate that thi recor i o7en to

only the er %ho loc5e the recor an thoe er %hoe role ha Peronal &cce ena$le"

 1!., 4e%p System

 &Dem7iere ha many level an ty7e of hel7 an 77ort fnctionality" .ome i intene to hel7 the er an

other 7art are intene to hel7 the 77ort 7eron attem7tin8 to ait the er"

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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 1!.,.1 4e%p for the En)ser

 &Dem7iere 7rovie on-line, conte!t-enitive hel7 for each fiel on each creen" Goverin8 over the fiel name

on a %ino% i7lay the a$$reviate hel7 for that fiel" Jer can alo moe clic5 on the GELP $tton on the

tool$ar to $e 7rovie %ith acce to more e!tenive hel7"

The a$$reviate an lon8er hel7 mea8e are tore in the &ctive Data Dictionary %ith the etail of the fiel

that the hel7 relate to an the te!t can $e chan8e or e!tene $y any Jer %ith the neceary 7rivile8e"

<n aition, clic5in8 on the GELP $tton on the ri$$on men on the to7 of the creen i7lay t%o frther hel7

o7tion"

The firt i on-line hel7 %hich o7en an internet $ro%er creen %hich 7oint to a %e$ite %here aitional hel7

information may $e tore in a %e$-erver mana8e $y the Jer or8aniation %hich col contain 7roceral

manal an the li5e for the or8aniation"

 1!.,.2 4e%p for the Support St*ff 

The econ hel7 o7tion $tton create an email to the Jer or8aniation nominate 77ort 7eron or 8ro7

from the er" The email contain the fll information a$ot the er a77licationHytem environment an in-

formation a$ot the ta5 $ein8 7erforme %hen the ery %a create" Thi information 7rovie the 77ort7eron %ith the conte!t of the er action %hich ha cae the 77ort reet"

<n aition to the a$ove, in the er 7reference there i a varia$le trace level= inicator %hich control the

8ranlarity of lo88e information"

 1!.0 S-*%*'i%ity

 &Dem7iere i hi8hly cala$le" actor contri$tin8 to it cala$ility are a follo%:

#ie choice of har%are an o7eratin8 ytemThe e of Pot8re, yl or racle a the nerlyin8 ata$ae

The a$ility to e7loy mlti7le a77lication erver

 1!.0.1 S-*%*'i%ity 'y Design

The ei8n of &Dem7iere 7rovie for the e-co7lin8 of ocment 7otin8 7rocee o that ata %hich re-

ire intantaneo 7ate i 7ote e7arately from le r8ent tranaction ch a, ay, matchin8 a 7ay-

ment an an o7en-item invoice"

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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 &Dem7iere er are not reire to 7ot= the financial coneence of tranaction to the ytem ince the

a77lication erver 7erioically 'ner aminitrator control %ee7 an 7ot all n-7ote tranaction"

The e-co7lin8 of time-critical 7otin8 from le time-critical 7otin8 allo% $ac58ron ta5 to occr

%ithot affectin8 more r8ent ta5" Tranaction e-co7lin8 i the $ai for thi ca7a$ility"

 & an aitional o7tion, the ytem aminitrator may elect the o7tion to allo% the De5to7 client to 7erform

the 7otin8 of ocment in %hich cae 7otin8 occr immeiately the ocment i com7lete $t tiliin8 the

the e5to7 machine 7o%er rather than loain8 the 7roce on the a77lication erver"

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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 1# /nform*tion Ar-hite-ture

 &Dem7iere ha an avance information trctre allo%in8 trctral chan8e in mitream $rea5in8 the limit -

ation of the ol fahione I.et of (oo5 ytem e $y mot com7etitor"

 1#.1 u%ti)Org*nis*tion *n Servi-e)Centre

The lti-r8aniation ca7a$ility of &Dem7iere ena$le ifferent or8aniational entitie to hare ata or ma5e

re that 7rivate ata i not accei$le $y other entitie" .ecre an trctre harin8 of ata i a 7rereiite

for centralie fnctionality, otorcin8 or ervice centre o7eration"

any a77lication have attem7te to a thi featre, often %ith inconitent Mr8aniationM efinition in ac -

contin8 an itri$tion" &lo, the conce7t of hare an 7rivate ata i often im7lemente $y re7licatin8 ata

%ith it overhea an ynchroniation ie"

 &Dem7iere %a ei8ne to maintain ifferent or8aniation an 77ort three entity level a follo%:

.ytem

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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Client

r8aniation 'an it aociate hierarchy

System  level ata i motly infratrctre information, $t can alo incle ytem-%ie $ine 7artner,

7roct, accontin8 chema', etc" The ytem level i eivalent to the ata$ae intallation" &Dem7iere

7rovie tool to ynchronie ifferent ytem"

C%ient  level ata efine information an accontin8 trctre for an entity 'or 8ro7 of entitie a %ell a

common $ine 7artner, 7roct an then li5e for that entity"

The Org*nis*tion  level i the tranaction level 'i"e" .ytem an Client cannot 7erform tranaction" r8ania-tion can $e trctre in hierarchie %ith the chilren a$le to acce their 7arent entity ata"

Data at each level can only $e entere or moifie if the er role ha %rite 7rivile8e for that level" The er

can vie% an e ata of Mhi8herM level, $t not chan8e it" or e!am7le: Jer %ith a .ytem level role can ac-

ce an chan8e .ytem ata, $t not acce or vie% Client or r8aniation level ata" Jer %ith an r8an-

iation level role can e all .ytem or Client efine ata, $t cannot moify any" & role may allo% maintain-

in8 mlti7le level 'e"8" 7ecific Client an 7ecific r8aniation ata"

Certain entitie li5e $ine 7artner or 7roct reire accontin8 information" &ccontin8 information i

maintaine at the Client an or8aniation level, $t not at ytem level" <f yo %ant to hare a ytem levelentity, yo nee to enter 'or efalt the accontin8 information" #ithot thi, the entity i not vii$le for the

or8aniation" Thi allo% an or8aniation to $e elective in %hat to MinheritM an overcome a maAor hrle to

harin8 ata" any a77lication have the accontin8 information a 7art of the normal attri$te of an entity,

ma5in8 it ifficlt to hare or forcin8 the ame information trctre amon8 the entitie that %ant to hare in-

formation"

 &Dem7iere alo allo% er to reor8anie their r8aniation trctre or mer8e entitie"

.ervice Centre are virtal or8aniation 7erformin8 tranaction for other or8aniation" E!am7le are central-

ie 7rchain8 or otorce accontin8 ervice" /ole can $e et 7 that allo% central e7artment or e! -ternal or8aniation to acce the fnctional area, %ith acce only to the reire information" .ervice centre

can acce mlti7le or8aniation %ithot chan8in8 role, even if the or8aniation have ifferent information

an accontin8 trctre"

 &Dem7iere atomatically 77ort mlti7le Le8al Entity accontin8, enrin8 that tranaction croin8 le8al

entity $onarie are acconte correctly $y creatin8 matchin8 intercom7any loan tranaction %henever a fin-

ancial coneence affect t%o r8aniation %here $alancin8 i et to MmanatoryM"

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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 1#.2 u%ti)Component Ch*rt of A--ounts

 & Chart of &ccont in &Dem7iere can have 7 to nine com7onent" T%o com7onent, r8aniation an &c-

cont Coe 'e8 interet income=, 7ota8e e!7ene= are manatory" The other + element can $e any other

ta$le of ata that e!it in &Dem7iere 'e8 Proct, (ine Partner, ProAectHo$, ar5etin8 Cam7ai8n, &ctivity,

Cot Centre, &et" &itional er efine ta$le can alo $e incle a com7onent of a Chart of &ccont"

The ta$le containin8 all 7ote accontin8 coneence contain e7arate colmn for each com7onent of the

accont coe an ena$le very im7le re7ortin8"

1#.! u%ti)Curren-y

The lti-Crrency featre are:

lti-Crrency tranaction

 &$ility to tranact in other than the erM accontin8 crrency

 &$ility to revale tranaction e to e!chan8e movement

(an5 &ccont in any crrency

lti-Crrency re7ortin8

 &$ility to tranlate &/ an &P tranaction or $alance for re7ortin8 7r7oelti-Crrency accontin8

 &$ility to accont for tranaction in 7arallel in ifferent crrencie

<f a77lication claim to 77ort mlti-crrency, they ally 77ort only mlti-crrency tranaction, $t often

onMt even 77ort forei8n crrency (an5 &ccont 'in &Dem7iere they are $alance in the forei8n crrency

rather than the accontin8 crrency"

.ome a77lication 7rovie the a$ility to accont for tranaction in more than one crrency" Thi i reire

%hen tranlatin8 %ol relt in nacce7ta$le crrency 8ain an loe 'e"8" contrie %ith nta$le crren-

cie or there i a nee to eliminate Ero ronin8 ifference" .ome a77lication have 7arallel fnctionality formlti-accontin8, $t their mlti-crrency accontin8 relt in nneceary overhea"

 &Dem7iere 7rovie fll 77ort for all a7ect of mlti-crrency fnctionality 'e"8" 7rice lit, 7referre c-

tomer crrency, etc", an there i no nee to co7y or re7licate tranaction" & tranaction may have one or

many accontin8 crrencie" .tartin8, %itchin8 an icontinin8 a crrency i eay e to lac5 of a 7rimary

accontin8 crrency"

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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 & trae $ecome more 8lo$al, mlti-crrency featre $ecome im7ortant" ot a77lication 7rovie 77ort in

thi area $t %ith i8nificant retriction that are avoie in &Dem7iere"

1#.# u%ti)A--ounting

 &n entity may $e reire to accont in mlti7le, 7arallel accontin8 tanar e to any com$ination of the

follo%in8:

Different accontin8 tanar

Different inventory cotin8 metho 'e"8", .tanar, &vera8e, <

Different crrencie

Jally, a .et of (oo5 i efine a a et of tranaction %ith the ame Chart of &ccont, Calenar, &ccont -

in8 Crrency, &ccontin8 .tanar an Cotin8 etho" <n ome itation, it i fficient to convert or tran -

late a .et of (oo5 to another .et of (oo5" or mot com7etin8 a77lication, thi i the only o7tion" There are

itation, %here thi i not fficient e to:

Jnacce7ta$le ronin8 an converion ifference

Gi8h manal effort to convert

iin8 ait trail

Jnacce7ta$le time elay of availa$ility of relt<na$ility to convert a etail information i miin8

ot a77lication re7licate tranaction ata to $e a$le to 77ort the ifferent accontin8 imenion"

 &Dem7iere %a ei8ne to 77ort mlti7le accontin8 reirement" The conce7t of .et of (oo5 %a im-

7rove %ith the conce7t of &ccontin8 .chema" &n &ccontin8 .chema i a com$ination of the follo%in8:

Chart of &ccont

 &ccontin8 tanar

Cotin8 metho

 &ccontin8 crrency

)ote, that in contrat to a .et of (oo5, a Calenar i not irectly 7art of an &ccontin8 .chema, a mlti7le

calenar 7er accontin8 chema may e!it" The calenar i rece to tranaction 77ort fnction

'o7enHcloe 7erio, mmary 7otin8, allocation efinition an eae of entry"

<n contrat to mot other a77lication, &Dem7iere ifferentiate tranaction an the reltin8 accontin8 con -

eence %ith the follo%in8 $enefit:

tranaction ata i not re7licate

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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an accontin8 chema can $e ae or icontine at any time

accontin8 information for hitorical tranaction can $e 8enerate

any attri$te can $e moifie or re7lace 'an o7tionally the accontin8 re8enerate

accontin8 chema are eay to e!ten an maintain

the ytem i error tolerant $ecae it can $e correcte an re8enerate"

<t i 7oi$le for ctomer to e!ten accontin8 rle '$y 7ro8ramme moification, if the 7reefine ac-

contin8 rle are not fficient 'internally, accontin8 rle are efine in8 an accontin8 rle en8ine" &-

itional accontin8 rle may $e im7lemente to are ch matter a commitment accontin8"

 1#., u%ti)+*

 &Dem7iere 77ort .ale Ta! an Vale &e Ta!, inclin8 mlti7le ta!e %here a ta! i char8e $ae on

ay, a 7roct cot 7l a tate $ae ta! 'e"8" for Canaa" The ta! en8ine etermine the correct ta!, it

amont an ate $ae on the follo%in8:

Tranaction time

Proct cate8ory

.hi7 fromHto location

<nvoice fromHto location

 1#.0 u%ti)Costing

Jin8 ifferent cotin8 metho '.tanar, &vera8e can relt in ifferent financial relt" &Dem7iere 7-

7ort in8 more than one cotin8 metho, e"8" for le8al accontin8 an $ine eciion-ma5in8"

 &Dem7iere maintain the information for the follo%in8 cotin8 metho:

.tanar Cotin8

 &ctal Cotin8 '&vera8e

<

L<

 1#.0.1 St*n*r Costing

<n .tanar Cotin8, the ytem maintain a tanar cot an accmlate the ifference $et%een actal

cot an tanar cot over time" De to chan8in8 7rice, it i neceary to et ne% tanar 7rice 7erioic-

ally" The ne% tanar 7rice can $e et manally or from orce li5e:

Crrent &vera8e Price

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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Lat P

Prchae Price lit

#hen an item i receive, it i 7ote %ith the tanar cot 7rice" #hen the matche invoice i 7ote, the

ifference $et%een the tanar 7rice an the actal 7rice i 7ote to a tanar cot ifference accont" <f 

7roct relate creit memo or early 7ayment icont are receive later, or realie crrency 8ainHloe oc-

cr, thee amont are alo 7ote to the cot ifference accont" The $alance on that accont reflect ho%

cloely the tanar cot 7rice matche the actal cot"

 1#.0.2 A-tu*% Costing

The actal cot 7rice i aAte %hen 7roct %ith chan8e cot are receive"

#hen an item i receive, it i 7ote at the actal cot 7rice" <f there i no crrent actal cot 7rice, the tan-

ar cot 7rice i e, or if that oe not e!it the 7rchae orer 7rice i e" #hen the matche invoice i

7ote, the ifference $et%een the cot 7rice e an the actal 7rice i 7ote an the cot are aAte" <f 

7roct relate creit memo or early 7ayment icont are receive later, or realie crrency 8ainHloe

occr, thee amont are alo 7ote to the 7roct accont"

ne maAor ie in actal cotin8 i correctin8 the cot if the 7roct ha $een ol $efore receivin8 the in -

voice" Preently, &Dem7iere oe not retroactively aAt the cot e in the recei7t an ale tranaction,$t aAt the actal cot 7rice for ftre e"

 1#.0.! (/$O & $/$O Costing

#ith effect from the releae of the enhance 7roct cotin8 verion, aitional 7roct cotin8 o7tion ch

a L< an < %ill $e 77orte to8ether %ith the e of avera8e cotin8 for accontin8 7r7oe a %ell a

the recorin8 of avera8e a 7erforme in earlier verion"

 1#. u%ti (ingu*%

 &Dem7iere 7rovie for the tranlation of the follo%in8 ytem element:

.creen

/e7ort

ea8e

.ee Data 'e"8" tat information li5e 7enHCloe, etc"

Tranaction

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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any a77lication allo% the tranlation of .creen, /e7ort an ea8e, $t fe% allo% the tranlation of ee

ata an even fe%er, the tranlation of tranaction" any o not 7rovie the a$ility to %itch lan8a8e a a

er of the ytem" &Dem7iere 7rovie:

.ytem tranlata$le in one '$ae lan8a8e

Jer can ecie, %hich lan8a8e to e

Create ocment in the lan8a8e of a ctomer or venor"

 Very fe% a77lication 77ort thi $ecae it reire 7rintin8 the tranlate %or for M<nvoiceM a %ell a

7roviin8 for ifferent are format, ecri7tion of 7roct, etc" 'ee alo lti-Crrency for $ine 7art -

ner 7ecific crrency"

 &Dem7iere allo% er to tranlate all element, allo%in8 ifferent er to have their creen an re7ort in

their lan8a8e an %hilt allo%in8 ocment to $e 7rinte in the format an lan8a8e of the ctomer or

venor" Date an are format are alo 7rinte in the format 7ecifie for the contry of etination"

 & the tranlation i ictionary $ae, the tranlation i mch more conitent than other a77lication %ith if -

ferent tool-et for tranlatin8 the ifferent element"

 1#. Stru-tur*% Ch*nges istre*m

 &fter an a77lication i in 7roction or even rin8 im7lementation, er often reet chan8e in the inform-

ation trctre" There are many reaon for thi nee to chan8e" Drin8 the e of the a77lication, 7eo7le real -

ie that information i not neee or aitional information i reire for eciion-ma5in8" &lo, chan8e in

the $ine may reire the collection of aitional information"

ot a77lication o not allo% any chan8e mi tream or alternatively a chan8e reire the ame effort a im-

7lementin8 the ytem from cratch"

 &Dem7iere 7rovie for the aition, chan8e or eletion of information imenion at any time" The nerlyin8

L&P 'nline &nalyi Procein8 trctre i maintaine atomatically"

 1#.; /nform*tion Dimensions *n +rees

 &Dem7iere 7rovie an e!tenive lit of 7reefine imenion:

r8aniation

%nin8 '$alance heet or8aniation

Cot Centre

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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)atral &ccont

Date an Time

 &ccontin8

Proct an Proct Cate8ory

(ine Partner an (ine Partner Cate8ory

ProAect H Phae H Ta5 

ar5etin8 Channel

Cam7ai8n

 &ctivity 'for activity $ae cotin8

Location '#arehoe, (ine Partner

rom

To

 &Dem7iere allo% the er to efine aitional imenion" Thee imenion can $e valiate via lit or ta$le

loo57"

 &ll imenion allo% the efinition of Tree" Thee mmary level allo% the er to reflect the or8aniation

trctre or the $alance heet an income tatement 7oition in a lo8ical tree trctre" Chan8e to the tree

trctre are 7oi$le at any time an are reflecte in the ata trctre immeiately"

Every information imenion ha a 7rimary tree an can have aitional mmary tree" Thi may $e reire

if it i eire to maintain the MolM an Mne%M trctre for com7arion - or if it i neceary to 77ort ifferent

7arallel $ine 7artner hierarchie, e"8" one $y <ntry, another $y cate8ory '%holeale, retail, conmer"

any a77lication o not have the a$ility to trctre information imenion, %hich relt in nneceary

ata entry an overhea" or e!am7le: if a er %ant information on $ranch an iviion level an iviion

are mae 7 of $ranche, the er may have to enter the t%o fiel $ranch an iviion an efine rle, o

that er cannot enter a %ron8 $ranch for a 8iven iviion an vice vera"

 1#.;.1 Autom*ti- D*t* Co%%e-tion

Data entry nee to $e a efficient a 7oi$le, %hich i eivalent to enterin8 a fe% fiel a 7oi$le"

 &Dem7iere 7rovie a frame%or5, %hich erive information atomatically from the tranaction conte!t to min -

imie the amont of ata that the er nee to enter" Jer can alo elect choice"

Thi i a i8nificant avanta8e over other a77lication" or e!am7le, the rer Entry fnctionality i not ally

Ma%areM of the information nee of Ctomer /elationhi7 fnctionality, thi relt in information that i not

availa$le or nee to $e erive from e!itin8 ata %ith $eent lo of reire etail"

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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Fettin8 the information ri8ht from the orce i a tremeno $enefit" (t, if the information i not neee, the

er i not a5e"

 1#.;.2 Com'in*tion of Dimensions

or re7ortin8 7r7oe, the er can lice an ice any com$ination of information imenion" or all tranac -

tion the orce an accontin8 crrency information i maintaine in aition to nit of meare an antity"

Jer can vie% financial relt $y (ine Partner an /e8ion or Proct Fro7 an ate or 7erio"

 1#.;.! Su')(egers *re not re5uire

 &n accontin8 ytem i often efine a the com$ination of Chart of &ccont, Calenar, Crrency, %ith im-

7lie accontin8 rle" &Dem7iere $roaen that efinition $y torin8 the information on the lo%et level of 

8ranlarity 'tranaction" The tranaction can $e Mrolle 7M to %hatever level of 8ranlarity i reire for any

7articlar re7ort $ecae all nerlyin8 ata i retaine an availa$le"

The information reire for a $ine eciion i often not fon in traitional accontin8 ytem, o ai -

tional ata %arehoin8 ytem maintain 7arallel ata to accommoate thi nee" &Dem7iere i $ae on a

ata %arehoin8 architectre to allo% fle!i$le re7ortin8"

 &Dem7iere maintain $oth the accontin8 an tranaction ate" Thi i reire for revene reco8nition rle

of ervice contract or if the cot %ere for another 7erio 'e8" ne!t yearM rent, the accontin8 7erio can $e

ifferent" /e7ortin8 can $e $ae on either vie%"

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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.ytem or im7lementation %ie

#ino%, %here a77ro7riate 'e"8", for 7reference

Client

r8aniation

.7ecific Jer

ore 7ecific level over%rite the ettin8 of more 8eneral level" .ytem level chan8e are atomatically

ave an can $e efine a ctomiation if reire an rea77lie after the intallation

1,.! $un-tion*% /ntegr*tion

 &Dem7iere flly inte8rate Enter7rie /eorce fnctionality %ith Ctomer /elationhi7 fnctionality an &na-

lytical Procein8" Thi ti8ht inte8ration enre that the ifferent fnctional area have all the information re-

ire for $ine eciion-ma5in8" There i no nee to erive information a everythin8 i $ae on the

orce tranaction"

any a77lication o not 7rovie fll fnctional inte8ration" <n &Dem7iere enterin8 or vie%in8 7roAect informa-

tion in tranaction oe not reire aitional te7" #hen e!ce7tion occr ch a venor o%in8 money or

ctomer reirin8 refn, &Dem7iere treat thee %ithot aitional overhea"

 1,.# /nterf*-es

 1,.#.1 Business @iews

<f the internal re7ortin8 facilitie are not fficient, thir 7arty .RL $ae tool can $e e" &Dem7iere

7rovie $ine vie% %hich reolve all forei8n 5ey reference an are therefore Mreay to eM" There i no

nee for ata moel 5no%le8e or the evelo7ment an maintenance of catalo8e for the e of thir 7arty

tool"

 1,.#.2 D*t* Eport

 &Dem7iere e!7ort all ata in re7ort to the follo%in8 ata format:

E!cel

GTL

L

Te!t

PD

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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P.

(ine L&P C$e

 &Dem7iere allo% e!7ortin8 of L&P ata to E!cel Pivot ta$le an electe L&P tool for frther analyi"

 1,.#.! D*t* /mport

 &Dem7iere im7ort ata from a variety of file ty7e 'C.V, Ta$ etc" There are 7reefine format, $t er

can alo efine their o%n recor format"

 1,., Etensions

<n aition to the internal a77lication ictionary $ae ctomiation ca7a$ility, &Dem7iere alo 7rovie the

a$ility to e!ten the a77lication" <n contrat to other a77lication, client e!tenion are 7oi$le in a hote en-

vironment an are maintaine rin8 78rae"

1,.,.1 /nform*tion Stru-ture

<f the information trctre i not fficient, er can a fiel to any recor %ith it 7reentation an valia-

tion rle" Data entry can $e mae manatory, if certain conition a77ly" The entry valiation can $e $ae on

lit, ta$le or fnction li5e callot"

 1,.,.2 S-ripting

 &Dem7iere .cri7tin8 allo% the er to e!ten the fnctionality in8 ./223 cri7tin8 ynta!" .ee

htt7:HH%%%"aem7iere"comHine!"7h7H.cri7tXCallot for frther information"

 1,.,.! C*%%)out

nctional e!tenion are im7lemente via McallotM technolo8y" Client can 7rovie aitional fnctionality in

ava or even native C fnctionality, e"8" for aitional valiation or ata fee" Callot can $e invo5e $eforeor after ata entry in any fiel" &Dem7iere enre that callot cannot crah or corr7t the ytem"

 1,.,.# Ru%es

The avance er can e!ten an in certain area moify the rle $ae" /le are or8anie in 7ac5et ma5 -

in8 re that tranaction inte8rity i maintaine" /le e!tenion col $e e for 8eneratin8 tatitical entrie

or 7ecial re7ortin8 nee"

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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Crrently, rle are e for creatin8 accontin8 tranaction an for 7ricin8"

 1,.,., <e' Servi-es

 &Dem7iere 7rovie native %e$ ervice 77ort that allo% oa7 call to $e efine irectly %ithin the a77lica -

tion" &Dem7iere irectly mana8e ecrity an acce control an th allo% afe acce $y thir 7arty

7rovie a77lication to the &Dem7iere ytem"

1,.0 eFCommer-e

 1,.0.1 G(8 OA/S *n O$G 

 &Dem7iere 7rovie interface accorin8 to the &F<. '7en &77lication Fro7 <nte8ration .7ecification" The

interface are im7lemente in L or via <nterface Ta$le"

The 7en &77lication Fro7 i a non-7rofit conortim focin8 on $et 7ractice an 7rocee $ae on L

content for e(ine an &77lication <nte8ration" <t i the lar8et 7$liher of L $ae content for $ine

oft%are intero7era$ility in the %orl" 7en &77lication Fro7, <nc" mem$er have over * year of e!7erience

in $ilin8 thi intry conen $ae frame%or5 for $ine oft%are a77lication intero7era$ility an have

evelo7e a re7eata$le 7roce for ic5ly evelo7in8 hi8h ality $ine content an L re7reentation

of that content" em$er incle .&P an racle"

 &Dem7iere 77ort '7en inancial E!chan8e tranaction" 7en inancial E!chan8e i a nifie 7e-

cification for the electronic e!chan8e of financial ata $et%een financial intittion, $ine an conmer

via the <nternet" Create $y Chec5ree, <ntit an icrooft in early 199+, 7en inancial E!chan8e 77ort a

%ie ran8e of financial activitie inclin8 conmer an mall $ine $an5in8, conmer an mall $ine

$ill 7ayment an $ill 7reentment"

1,.0.2 ED/ H ED/$AC+

 &Dem7iere 77ort ED< an ED<&CT" Pleae refer to the &a!a Go%-To 8ie for etail of ho% it i im7le -

mente an e in a tet cae"

The ocment i accei$le from: htt7:HHoc"8oo8le"comHaHaa!a"comHfolerHH0(3$<lJcP6L-

ccEl2*n)5)ClJHeitUoc<0(3$<lJcP6LcnEJ#82cFlyeA8

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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 1,.0.! D*t* /mport

 &Dem7iere 7rovie interface accorin8 to the &F<. '7en &77lication Fro7 <nte8ration .7ecification" The

interface are im7lemente in L or via <nterface Ta$le"

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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 10 /ntegr*tion with Other Systems

 10.1 /ntegr*tion Options

 &D&& ha inte8rate &Dem7iere %ith other ytem ty7ically reire in meim i?e enter7rie" The

7roct %hich %e have electe for inte8ration are the $et of the availa$le tre o7en orce= offerin8 that

%e col fin at the time of inte8ration" (y tre o7en orce= %e mean 7roct that have orce coe 7$-

lihe for the flly featre verion of their 7roct %ithot a reirement that the er enter a 7ro7rietary

tyle oft%are licence in orer to acce im7ortant fnctionality an for %hich JLL ocmentation i availa$le

to enre that inte8ration can $e ccefl an effective"

<t i &D&&M tre o7en orce= reirement that ha 7recle a nm$er of %ell 5no%n offerin8 %hich a-

vertie themelve a o7en orce $t %hen 7ree tate that they are o7en core= rather than o7en orce="

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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The ri5 of of thi from a erM 7er7ective are %ell e!7lore in an article at htt7:HH%%%"h-

online"comHo7enHfeatreHThe-7en-.orce-Enter7rie-Tra7-+**9"html"

 10.2 +he A** Suite

 &D&& ha inte8rate the follo%in8 7roct %ith &Dem7iere" The inte8rate 8ro7 of 7roct i referre to

$y a the M&D&& .iteM"

10.! <e'site *n <e'store

 &Dem7iere can $e e7loye in conAnction %ith the Dr7al Content ana8ement ytem 'C." Dr7al

7rovie a mch more featre-rich %e$ite than i i7laye $y the tanar &Dem7iere %e$tore" The C.

ca7a$ilitie allo% the erM taff to irectly moify an 7ate the information i7laye in the erM %e$ite

%ithot involvin8 any coe chan8e"

Pleae ee the follo%in8 lin5 for frther information a$ot Dr7al:

  htt7:HHr7al"or8

Dr7al ha a nm$er of e-Commerce 7l8-in that can $e e7loye in a Dr7al-hote %e$ite" &itionally

 &D&& ha $ilt it o%n e-Commerce mole no% name E8ility %hich i irectly inte8rate %ith &Dem7iere

in8 &Dem7iereM native %e$ervice" The inte8ration allo% E8ility to act a a 7reentation layer for the

 &Dem7iere E/P ytem o that all e-Commerce ata i create an maintaine irectly in the E/P ytem

rather than $e create in the %e$tore an then 7ro7a8ate $y ome metho into the E/P ytem"

Pleae ee the follo%in8 lin5 for frther information a$ot E8ility:

  htt7:HH%%%" e8ility"$i?

 10.# Do-ument *n*gement

 &Dem7iere can o7tionally $e inte8rate %ith e Platform ocment mana8ement ytem" The e Platform

ytem allo% ocment to $e tore an ine!e o that ri8ht-clic5 fnctionality in &Dem7iere %ino% can

atomatically earch the ocment mana8ement re7oitory for ocment an note relate to the matter in

conte!t in the &Dem7iere %ino%Hfiel" )ote that e oe have ome commercially licene o7tional com -

7onent ho%ever thoe com7onent e in the &a!a .ite are flly o7en orceQ

Pleae ee the follo%in8 lin5 for frther information:

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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  htt7:HHcommnity"e!o7latform"or8H7ortalH7$licHclaicHhome

10., /ntr*net

The erM <ntranet can $e $ilt an e7loye in8 e 7latform" (ecae e i Aava $ae it i 7oi$le to

e!7oe com7onent of the &Dem7iere fnctionality irectly in the <ntranet to allo% eay %e$-$ae acce to

 &Dem7iere fnction" )ote that ome e fnctionality in thi area i cloe orce" &nother o7tion i to tilie

Dr7al to 7rovie the erM <ntranet hol that $e 7referre"

 10.0 Em*i% /ntegr*tion

 &n .TP a8ent can $e e7loye in conAnction %ith the Jer 7referre email ytem that ca7tre all incom-

in8 an ot8oin8 email" &ll email '$ae on ome rle are ae atomatically to the ocment mana8e-

ment ytem an ine!e an are alo availa$le to $e earche from %ithin the E/P ytem in8 ri8ht-clic5 

fnction availa$le in all %ino%"

Pleae viit the follo%in8 lin5 for frther information:

  htt7:HH%%%"inovo!"eH7roctHe-mail-archivin8He-mail-archivin8, an

  htt7:HH%%%"7otfi!"or8

The er can alo chooe to e7loy Potfi! a their email erver if they have not alreay e7loye an alternat -

ive a77lication"

 10. +e%ephony

The E/P ytem 5no%= all em7loyee, ctomer, 77lier an the contact %ithin thoe or8aniation" <f 

an incomin8 tele7hone call i a$le to $e ientifie in a call $ein8 hanle $y an &teri5 %itch$oar, then the

contact information, the %itch$oar nm$er calle an etail of all recent interaction %ith the contact can

$e i7laye on the an%erin8 7artie creen" Thee etail %ill alo a77ear on the creen of any other em-7loyee to %hom the call i tranferre"

Pleae viit the follo%in8 lin5 for frther information ')TE - the call tranfer fnction i not in tanar &ter-

i5:

  htt7:HH%%%"ateri5"or8

 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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 10. Business /nte%%igen-e *n D*t* <*rehousing

The E/P ytem can Ifee a (ine <ntelli8ence .ytem li5e .7a8o (< or Pentaho an atomatically 7rovie

e!tene vie% of the ata %ithin the E/P ytem or vie% of ata from other e!ternal ytem o7tionally com-

$ine %ith ata from the E/P .ytem"

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7o7late from the Jer ta$le maintaine from inie &Dem7iere"

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 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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E!teni$ility %ith cri7t lan8a8e for callot, moel valiator, 7rocee in8 $eanhell, Aython,

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#e$ .ervice layer follo%in8 the ictionary moel

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(etter mana8ement of mlti7le cenario 'tet, evelo7ment, 7roction allo%in8 to 7a ictionary

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 &tralia: Level 1, 10 Kylie Pl, Cheltenham, Victoria 3192 1300-990-120 %%%"aa!a"com)e% 4ealan: +3 (oton /oa, t Een, &c5lan, 1023 0600-232-922 info@aa!a"com

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DOCE+ SARJ S4EE+

C%ient7

+it%e of Do-ument

Summ*ry7 '(rief e3cri7tion of oc1ment, 

Thi ocment contain an overvie% of the &Dem7iere E/P B C/ ytem for the ole 7r7oe of

ena$lin8 the tar8et aience to 8ain an nertanin8 of the fnctionality an architectre of

 &Dem7iere E/P B C/ ytem" <t i not %arrante that thi ocment i error free"

/neing +erms7 9Keywors:

<or6 C*rrie Out By7 9+e*m initi*%s or n*mes: ADAGA Referen-e7

nH*

DOCE+ RE@/S/O RECORD

$i%e *me Rev o. /ssue D*te Re*son for /ssue

 &Dem7iere E/P B C/ (oo5let 2013-0v2"ot

1"2 2+H0H2013 reviion

O+ES

/e7oni$ility i iclaime for any lo or ama8e 'inclin8 $t not limite to ama8e reltin8 from

the e $y the client of the ocment ffere $y any other 7eron for any reaon at all inclin8 $t not

limite to ne8li8ence $y &D&& Pty Lt '&D&&"#hilt thi ocment i accrate to the $et of or 5no%le8e an $elief, &D&& cannot 8arantee the

com7letene or accracy of any ecri7tion or conclion $ae on the 77lie information"

The recommenation containe in the ocment are aviory an &D&& ha no re7oni$ility for the