adeel and taufeeque
TRANSCRIPT
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EMPLOYEE
EMPOWERMENT
by- ADEEL RAHMAN 10 MBA-46
& TAUFEEQUE AHMAD 10MBA-48
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* definition
* BENEFITS
* FLIPSIDE
*EMPLOYEE EMPOWERMENT AT TOYOTA
AND TATA
*CONCLUSION
OVERVIEW
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It could be defined as controlled transfer of authorityto make decisions and take actions.
The decision-making authority can range fromoffering suggestions to exercising veto power
over management decisions.
Possible areas include: how jobs are to be performed,working conditions, company policies, work hours,
peer review, and how supervisors are evaluating.
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Benefits of Empowerment
Employees view themselves as Owners of thebusiness
Improved productivity
Creativity & Innovation Customer-focus Faster decision-making Organizational learning Making full use of Human resources- Engaging the mind of every employee
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Flip side of Empowerment
Egotism/arrogance:
-Problems in delegating.
-employee avoid reporting about their workand feedback can be taken negatively Security:
- threat of leaking of organization information.
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Risk:
-equal chance of success and failure.
-workers often lack the expertise to execute anenterprise.
Industrial democracy:
-misuse of power by labor unions and workers.
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TOYOTA
Toyota Motor Company empowers its employees toidentify and help remedy problems occurring during
product assembly. An automobile coming off Toyota'sassembly line with a paint defect is seen as anopportunity to delve into the root cause of the defect,as opposed to merely fixing the defect and passing iton to distributors for resale.
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At Toyota solutions of day to day problems aregenerated from the front lines, this further enhances
the potential for productivity improvements byreducing the attitude that solutions are "passed down
from above."
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A number of different human resource managementprograms are available that grant employee
empowerment to some extent. A number of these are - Informal participative decision-making
programs
Job enrichment Continuous improvement
Self-managed work teams.
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Informal Participative
Decision-making Programs At Toyota informal participative decision-
making programs involve managers and
subordinates making joint decisions on a dailybasis. The amount of authority variesdepending on such situational factors as
decision complexity and the importance of
employee acceptance of the decision.
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Job Enrichment
Job enrichment aims to redesign jobs to be moreintrinsically rewarding. Certain jobcharacteristics help managers to buildenrichment into jobs. These characteristicsinclude: Skill variety Task identity Task significance Autonomy
Feedback
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Continuous Improvement
- Often referred to as Total QualityManagement, these programs empower workersto trace product or service problems to their root
causes and redesign production processes toeliminate them using various problem-solving
and statistical techniques.
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Self-Managed Work Teams
Self-managed work teams are assigned forcarrying out tasks having characteristics whichincludes:
Technical skills
Interpersonal skills
Administrative skills
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TATA
what exercise is to the body,employment is to mind and
moral-Henry David Thoreau
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Incubating innovations during
workshops
- during employees workshops, TATAsemployees are encouraged to generate ideas andsuggestion.
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Tejaswini project- a remarkable empowerment scheme that hasseen women become operators and drivers of
heavy duty machinery and vehicles.
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Maitreea friendship and support network
- add values to an employees professional lifelike courses in advanced English, etiquette and
effective communication.
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Tata management training centre-designed to prepare young managers for seniorpositions in Tata companies.
a measure of the importance the Tata group
gives to its biggest asset- its people.
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Voluntary activities
-at Tata chemicals, employees participate in
community development initiative with their ownproject.
-employees at Tata feels that it has boosted theirconfidence levels and improved their ability to
handle responsibility
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*
Conclusion
Employee empowerment is transfer ofauthority in a controlled manner
Its benefits outweighs its flipsides It has been successfully implemented at
Tata and Toyota
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