addressing the entire spectrum of human conflict

Download Addressing The Entire Spectrum Of Human Conflict

If you can't read please download the document

Upload: abigail-suzan-ramsey

Post on 24-Dec-2015

218 views

Category:

Documents


1 download

TRANSCRIPT

  • Slide 1
  • Addressing The Entire Spectrum Of Human Conflict
  • Slide 2
  • VISION Building Safety In The Face Of Conflict Physical Organizational Legal Emotional
  • Slide 3
  • MISSION Address The Entire Spectrum Of Human Conflict Interpersonal Discord Verbal Abuse Bullying Crisis Communications Physical Violence Assault
  • Slide 4
  • WHAT WE DO Non-escalation of conflict Prevent negative consequences of poorly managed conflict Customer complaints Emotional / physical violence Litigation Poor morale Reduced collaboration
  • Slide 5
  • WE UNDERSTAND YOUR NEEDS Consulting and Training HOW TO: Head Off Conflict De-Escalate Conflict Defend, If Attacked Follow Through both verbally and physically
  • Slide 6
  • ORIGINS Early 80s: Future members of Vistelar team begin working together (law enforcement focus) 30+ years of real-world experience and academic research in conflict management Vistelar founded (2009) to formalize decades of partnerships (e.g., Gary Klugiewicz, Dr. George Thompson, Dave Young, Allen Oelschlaeger) Emotionally-Safe Performance Driven Instruction (fire drills versus fire talks) codified Expand consultant ranks and extend reach to 14 disciplines
  • Slide 7
  • SAMPLE DISCIPLINES Conflict training has a profound impact in many areas of daily life Athletics Business Corrections Law Enforcement Customer Service Family Utilities Healthcare Higher Education Hospitality Military Private Security Risk Management K-12 Schools
  • Slide 8
  • RESULTS YOU CAN COUNT ON Utility Companies Reduced physical conflict Reduced customer and family complaints Improved staff morale Reduced time-off due to workplace violence Improved social contract
  • Slide 9
  • RECOGNIZED AUTHORITIES Utility Utility Companies Gary Klugiewicz Peter Jaskulski Nationally Recognized Trainer Conflict Management Expert Patient Stabilization Authority Trainer Crisis Intervention Expert Special Needs Authority
  • Slide 10
  • WHAT OTHERS ARE SAYING Utility Companies The interactive performance-based instruction training, led by your team, was amazing and quickly became the most sought after training course that Greystone University offers Gabrielle Dyson Employment & Training Coordinator The Verbal Defense training gave our employees the ability to recognize and react and thereby minimize if not totally eliminate the possibility of a situation going from tense to much worse. Kevin Fowler Manager of Safety Services
  • Slide 11
  • RESULTS YOU CAN COUNT ON Health Care Reduced physical conflict Reduced patient and family complaints Improved staff morale Reduced time-off due to workplace violence Improved social contract
  • Slide 12
  • RECOGNIZED AUTHORITIES Health Care Gary Klugiewicz Joel Lashley Nationally Recognized Trainer Conflict Management Expert Patient Stabilization Authority Health Care System Trainer Crisis Intervention Expert Special Needs Authority
  • Slide 13
  • WHAT OTHERS ARE SAYING Health Care We have used Verbal Defense and Influence for over a decade to train our mental healthcare teams about de-escalation of verbal conflict through the strategic use of words and actions. It works! Judy Weaver, R.N. Director of Staff Education
  • Slide 14
  • DATA DRIVEN OUTCOMES Health Care 2011: 74 employee injury reports, $284,663 costs 2012: 38 employee injury reports, $58,803 costs 2013 (1/2 year) : 13 employee injury reports, $0 costs Data Supplied by Mike Thiel, Director of Security Services Childrens Hospital of Wisconsin
  • Slide 15
  • RESULTS YOU CAN COUNT ON Law Enforcement Reduced citizen complaints Improved officer morale Reduced litigation expenses Decreased use of force
  • Slide 16
  • RECOGNIZED AUTHORITIES Law Enforcement Gary Klugiewicz Dave Young Nationally Recognized Trainer Conflict Management Expert Use Of Force Expert Witness Defense Tactics Authority Risk Assessment Authority Weapons Use and Control
  • Slide 17
  • WHAT OTHERS ARE SAYING Law Enforcement Verbal Defense and Influence provides the foundation for any truly effective police communication program. In providing expert testimony on the use of force for over 30 years, I can definitively state that communication skills are a major factor for almost all effective uses of force. Bill Lewinski, Ph.D. Executive Director Force Science Institute
  • Slide 18
  • DATA DRIVEN OUTCOMES Law Enforcement Northwest Ohio Juvenile Detention Center By the time I incorporated the Verbal Defense and Influence components into our policy and training all of my staff, it was the end of the year 2011. As you can see, the principles of VDI work! Our 2012 and 2013 numbers dipped significantly. -- Brian J. Patrick, Superintendent Incidents Rate 2009125 201070 201189 201233 201337
  • Slide 19
  • PROVEN FRAMEWORK
  • Slide 20
  • PROVEN TRAINING METHODS Emotionally-Safe Performance Driven Instruction Student interaction Real-world simulations Skill practice Memorable stories Physical activity
  • Slide 21
  • LECTURE IS INEFFECTIVE LECTURE READING AUDIO - VISUAL DEMONSTRATION GROUP DISCUSSION PRACTICE BY DOING Passive Active VIDEO ROLE-PLAYS TEACHING OTHERS Fire Talks Fire Drills
  • Slide 22
  • TRAINING VERSUS EDUCATION Series of activities that emphasize group interactions and personal performance Situations provided enable students to perform, refine and internalize tactics Practice tactics using shadow, partner and triad concepts Uses a proprietary video platform to assess performance and enhance coaching Documentation that learning has occurred is provided via video Learning Xlerator Video / Audio Role- Play Technology
  • Slide 23
  • LEARNING OBJECTIVES Health Care Learn how to: Create and uphold a social contract to keep everyone safe Avoid conflict before it starts Empower staff to resolve conflict on their own Decrease workplace bullying and harassment Deal effectively with patients, their families and the public to reduce complaints
  • Slide 24
  • CLIENT LIST Health Care Wheaton Franciscan Healthcare, WI Childrens Hospital of Philadelphia, PA Medical College of Wisconsin Childrens Hospital of Wisconsin, WI Colorado Mental Health Pueblo, CO Texas Department Family Protective Services
  • Slide 25
  • LEARNING OBJECTIVES Law Enforcement Learn how to: Make better decisions during conflict Control distance and properly position yourself Assess threat and risk factors Look good no matter how the situation ends up Transition from verbal to physical defense Correctly follow-through after an incident
  • Slide 26
  • CLIENT LIST Law Enforcement Spokane, WA Police Department TSA SeaTac Airport Albuquerque, NM Police Department Colorado Division of Youth Corrections Kalamazoo Department of Public Safety Topeka KS Police Department US Department of Probation and Parole
  • Slide 27
  • Speaking Engagements Workshops / Conferences Live Training Virtual Training On-Demand Training Beyond Conflict Conference Published Books Podcasts and Webinars Weekly eZine Blog and Member Site Products and Services
  • Slide 28
  • Addressing The Entire Spectrum Of Human Conflict www.vistelar.com