addressing effective crew training and management effective crew training and management toshinobu...

Addressing Effective Crew Training and ManagementAddressing Effective Crew Training and Management

Toshinobu Yamasaki

Area Sales Manager, Seagull AS

Our companyOur company

� Founded in Norway, 1996

� Has over 100 employees, many with maritime background, almost 50% are outside of Norway

� Offices are located worldwide ensuring global customer service and support

- Horten (Norway)

- Gdynia (Poland)

- Hamburg (Germany)

- Newcastle (UK)

- Piraeus (Greece)

- Cyprus

- Singapore

- Tokyo (Japan) Tokyo (Japan)

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Solutions include;

e-Learning resources: Comprehensive library of training and onboard courses used for

regulatory compliance with international maritime standards

Performance management solutions include Knowledge evaluation systems, management

of competence requirements, and performance appraisals

600+ Customers with 8,500 installations600+ Customers with 8,500 installations

Reference customersReference customers

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Introducing KLSMIntroducing KLSM

Capt. Akihiro FujimaruCapt. Akihiro Fujimaru

Group Leader, Crewing Department

“K” Line Ship Management Co., Ltd.“K” Line Ship Management Co., Ltd.

Addressing Addressing Effective Effective Crew Training and Crew Training and Effective Effective Crew Training and Crew Training and

ManagementManagement

“K” Line Ship Management Co., Ltd.

Industrial GoalsIndustrial Goals

ZERO ACCIDENT ZERO ACCIDENT

ZERO SPILLZERO SPILL


ZERO SPILLZERO SPILL

ZERO DETENTIONZERO DETENTION

ZERO OFFZERO OFF--HIREHIRE

Swiss cheese Swiss cheese modelmodel

DANGER


Defences

in depth


DANGER

Systems


Hardware

Software

Vessel Operations

Software


DANGER

Supports


Bridge Team Management

Officer(s)

Pilot

Master

Circumstances on ShipboardCircumstances on Shipboard

�� More advanced ships and ships’ equipmentMore advanced ships and ships’ equipment

�� Multi Nationalities Crew CompositionMulti Nationalities Crew CompositionCultural ChallengeCultural ChallengeCommunication ChallengeCommunication Challenge


�� More demanding Charterers / More demanding Charterers / OwnersOwnersSIRE Inspection, TMSA RequirementsSIRE Inspection, TMSA Requirements

Increasing Training RequirementsIncreasing Training Requirements

�� SOLAS / ISM Code / MARPOLSOLAS / ISM Code / MARPOL

�� STCW STCW (2010 Manila Amendment)(2010 Manila Amendment)

�� MLC 2006(Maritime Labor Convention)MLC 2006(Maritime Labor Convention)


�� ISPS CodeISPS Code

�� IMDG Code IMDG Code

Jr.Officer

Personal Competence ManagementPersonal Competence Management

Competences

Master


Not enough time to coverNot enough time to cover

KeysKeys for Effective for Effective Competence Management are:Competence Management are:

�� To understand and expect what is lack of To understand and expect what is lack of competence at each stagecompetence at each stage

�� To unify the company’s specific required To unify the company’s specific required competencescompetences


competence at each stagecompetence at each stage

�� Individual Competence Development Individual Competence Development Program is effective than ONLY Program is effective than ONLY ClassroomClassroom--type Training Programtype Training Program

Competence Competence Development Development ProgramProgram

We need; We need; Advanced IT solutions to operate it easilyAdvanced IT solutions to operate it easily


Thank youThank youThank youThank you


Challenges in Modern Shipping CompaniesChallenges in Modern Shipping Companies

How should the modern shipping company address these challenges?How should the modern shipping company address these challenges?

• No “Quick fix”

- Long term, systematic approach governed by verifiable KPI’s

• Intelligent training needs analysis

- Focusing on those elements that are seen as important by the seafarers ~ you need their motivation to work the problem

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seafarers ~ you need their motivation to work the problem

- Don’t start too ambitious as this will de-motivate the crews

• Apply a training scheme combination

- Shore based courses

- Onboard e-Learning

- Combinations of e-Learning and Practical work onboard

Establishing modern training systemEstablishing modern training system


• Implement a computer based system which can maintain records of all training and assessment performed on-board

• Make sure the training system can communicate all training and assessment data between the vessels and a central database ashore.

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• Define all required skills and competencies for each rank

• Assess all crews systematically against the defined skills and competencies

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Competence Management SystemCompetence Management System

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Apply management training for managers on all Apply management training for managers on all levels, onboard and ashorelevels, onboard and ashore

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levels, onboard and ashorelevels, onboard and ashore


Focusing into the prioritized tasks is possible by Focusing into the prioritized tasks is possible by reducing the burden with ITreducing the burden with IT

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reducing the burden with ITreducing the burden with IT

Thank youThank you

Q & AQ & A

addressing effective crew training and management effective crew training and management toshinobu...

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