adding value to every business journey. today’s journey partnership renewal what’s in it for you...
TRANSCRIPT
Partnership Renewal
2. Increased Earnings Potential
2. Increased Earnings Potential
1. Financial Support for
Group
1. Financial Support for
Group
3. Strategic Communicatio
ns
3. Strategic Communicatio
ns
4. Hertz Improvements
4. Hertz Improvements
Larger Earnings
Ahead!
What’s In It For You . . .
Continued Financial Support for the Group
Improved BAP & Retail Override Program
NEW OPPORTUNITY – Quarterly Market Share Bonus
Helping You is Good For Hertz
3 Things That Are Good for Hertz are Also Good for You:
1. Help Grow Hertz Share
2. Increase Hertz BAP Rentals
3. Increase Hertz Leisure Rentals
1. Help Grow Hertz Share
CBTG Members now earn quarterly market share bonuses by attaining 31% Hertz share regardless of total group performance
Growing share 3 ways
1. Help Hertz convert large corporate accounts
2. Increase Hertz BAP rentals – leads and implementation
3. Increase Hertz Leisure rentals & use of CBTG Member Benefit Number (CDP # 317491)
We heard you when you said our small account (BAP) program needed a change and we have improved it in 2011
2. Helping You with Better BAP
Now, the Hertz Business Account Program has even more benefits:• Lower Daily Rates• Lower Weekly Rates• Lower Monthly Rates• Lower Rates on specialty vehicles such as SUVs and Minivans• Lower Rates at Neighborhood Locations• One-Way Rates now available• Rentals now available for age 20+
As a reminder, program benefits are:
Benefits for your Clients• Up to 20% Off Hertz Business Travel Rates• Free Rental Days
• Earn 1 credit for every qualified rental day• 15 rental credits earn a Free Rental Day
Certificate• Customized Billing Options• Employees can earn their own free days
through Hertz #1 Awards®
• Complimentary membership in Hertz #1 Club Gold®
Benefits for your Agency• 10% Commission
• 5% commission on all bookings made with the Hertz Business Account CDP#
• 5% Agency Referral Bonus*• $50 Hertz Rental Certificate when newly
enrolled account completes their first rental• Better BAP Override Scale• Quarterly Market Share Bonus
Benefits for your Front-Line Agents• Free Rental Day Certificate for every new
account enrolled• 10 Agent Gold Rewards® Points on qualifying
rentals of 3 days or longer
NEW
Hertz offers your clients preferred rates and you preferred commissions when using your CDP # 317491.
CDP# 317491 offers:– Up to 20% off on Hertz retail rates in the U.S./Canada– 10% commission on Weekly/Weekend Rentals in U.S.– Enter your CDP# 317491 as part of the reservation process– Combine your CDP # with a PC# for greater savings! A list of all PC offers
is on the CTG website.
3. Helping You with Leisure Rentals
Hertz
“Coupons”
On CBTG
Website
Thrifty
Dollar
Alamo
National
Budget
Enterprise
Avis
Hertz
1%
3%
4%
7%
10%
13%
22%
30%
Source: Consumer Tracking Study Q4 2010
Best Overall Rental Car Company
FOR BUSINESS TRAVELERS, YEAR AFTER YEAR, THE FIRST NAME IN RENTAL CARS IS HERTZ…THE SAME NAME THAT INVENTED THE CATEGORY.
Your travelers know us, prefer us, and trust us.
Business Airport Renters
Hertz Updates that Matter to You
2%
5%
6%
8%
11%
14%
18%
22%
Thrifty
National
Dollar
Alamo
Avis
Budget
Enterprise
Hertz
Leisure Airport Renters
Source: Consumer Tracking Study Q4 2010
Best Overall Rental Car Company
FOR LEISURE TRAVELERS, YEAR AFTER YEAR, THE FIRST NAME IN RENTAL CARS IS HERTZ…THE SAME NAME THAT INVENTED THE CATEGORY.
Your travelers know us, prefer us, and trust us.
Out of 1000 possible points, Hertz, Enterprise and National all perform above car rental industry average of 750 points.
Hertz Is a Top Performer on JD Power Too
Enterprise National
Hertz
FOR YOUR CUSTOMERS, TWO PRIMARY MEASUREMENTS OF QUALITY ARE AGE AND DIVERSITY OF THE CARS THEY DRIVE…
ON BOTH SCORES, HERTZ WINS!
Hertz has the youngest, most diverse fleet – over 170k new cars added in 2010.
Over 80% of our fleet is less than 6 months old.
IN 2011, HERTZ WILL UPGRADE AND REDEFINE IT’S UNIQUE COLLECTION SERIES…
Prestige CollectionSuperior performance vehiclesFeatures Mercedes, Cadillac, Lincoln, Volvo, InfinitiIncludes free NeverLost GPS, Satellite Radio, #1 Club Gold Membership and more…
Adrenaline CollectionUpdated American performance classicsFeatures Mustang, Camaro and ChallengerIncludes free Satellite Radio
Green Traveler CollectionElectrics & Hybrids OnlyFeatures Nissan and Toyota – Ideal for eco-conscious consumersFixed corporate rates available
AT HERTZ, CUSTOMER SERVICE IS OUR HIGHEST PRIORITY
WE CONTINUOUSLY INVEST IN, MEASURE AND IMPLEMENT PROCESSES FOR IMPROVEMENT
The Hertz Net Promoter Score (NPS) provides the means for gauging performance, establishing accountability, and prioritizing investments.
Management incentives are based on survey results to ensure focus on a culture of customer satisfaction.
On the Hertz return receipt, customers are provided a toll-free number to call or a web site to visit to take a short survey.
IN 2011, HERTZ’S TOP GLOBAL AIRPORT FACILITIES WILL ALSO RECEIVE A MAJOR UPGRADE TO FACILITATE SPEED OF SERVICE AND QUALITY OF CUSTOMER EXPERIENCE…
New countersVideo walls with go-panels featuring local weather, travel newsOn-the-go concessions (in pilot)
GPSBus trackingBroadcasting location to customers
Automated Intercom Trip Updates
Flat Screen Technology
Gold BoardFlight Information
2D Code Signs
Internet WiFi
Near Field Communications
On-board Kiosks
Bar Code Readers
Two entry/exit doors, front or center located
HERTZ BUSES ARE ALSO BEING UPGRADED TO ENHANCE EVERY MINUTE OF THE CUSTOMER JOURNEY AND MAKE SURE YOUR TRAVELERS FEEL VALUED AND CONNECTED
IN 2011 AND BEYOND, HERTZ WILL INVEST IN CONVERGING TECHNOLOGIES TO ENHANCE THE CUSTOMER EXPERIENCE…
AT THE AIRPORT, IN THE CAR, AND ON THE MOVE, HERTZ IS USING TECHNOLOGY TO SAVE TIME AND ENHANCE THE CUSTOMER JOURNEY
Hertz self-serve kiosks now being placedin hundreds of locations across the US and Europe.
Next generation NeverLost 5 touch screen GPS now available in Hertz fleet. Includes major upgrades in graphics, touch2speak, weather, flight info, and more.
Geo-fence technology speeds up pickup and drop off at an increasing number of Hertz locations – no stopping at exit/entry gates
Keep Your Eyes Open for More Exciting Enhancements Still to come this year . . .
Hertz Gold Enhancement
Hertz Awards Enhancement
Connect By Hertz Enhancement