adding meaning and value to information
DESCRIPTION
2006 KMWorld & Intranets Conference presentationTRANSCRIPT
howtosavetheworld.ca© 2006 [email protected]
Meeting of Minds
Presentation to KM World & Intranets 2006A203
Innovative Methods & Tools forAdding Meaning & Value to Information
Meeting of Minds howtosavetheworld.ca© 2006 [email protected]
How We Come to ‘Understand’
What it means to understand• Comprehend (grasp)• Appreciate (be able to assess)• Sufficient to pass on instructions• or entendre (stretch toward, come
together)
Meeting of Minds howtosavetheworld.ca© 2006 [email protected]
Ways We Add Meaning to Information
Processes that Add Meaning to Information: Valuable 'End-Products' of these Processes: Some Tools Supporting these Processes:
Paying attention; awareness; mindfulness Works of art Meditation; Training: attention skills
Reflecting/considering; Interpreting;Drawing on examples from personal experience; Combining/integrating with other personal knowledge
Context; Insights Training: critical/analytical thinking;Desktop search tools (for combining)
Synthesizing/distilling;Simplifying (without over-simplifying)
Synopses Blogs/diaries; Storyboards; Cartoons;Mindmaps/concept maps; FAQs
Imagining; Applying Applications (real and potential);Tests of learning/understanding;Practice
Training: creative thinking;Self-tests & exercises
Illustrating; Modeling; Systems thinking;Mapping
Models; Representations; Systems diagrams; Maps
Visualizations & graphics; Tables; Eco- language (animated visualizations); Single frames; Mapping/systems thinking tools
Reading/hearing/internalizing stories;Narrating/memorizing/retelling stories
Lessons/learnings; Vicarious experience; Experience-lesson connections; Strong memories; Story personalization
Storytelling templates/models (myths, fables etc.); Storyboards; Blogs; Storybooks/periodicals (e.g. New Yorker); Cartoons; Training: listening/storytelling
Analyzing; Inferring significance; Inferring consequences; Deciding on resultant actions
Implications; Action plans Analytical report templates; Structured thinking methodologies
Reorganizing; Analogizing; Restating ("in other words"); Re-enacting/re-framing
Metaphors/analogies/allegories; Alternate perspectives; Shoe-on-the-other-foot POV
Recording/photographing;Observing first-hand
Reviewable detailed recordings; transcripts; Observations (objective and subjective); Interviews
Recording tools; Cameras/SVP tools;Cultural anthropology tools; Mindmaps
Conversing/consulting; Canvassing/surveying; Collaborating
Others' experiences/additional info;Others' interpretations/ perspectives/ ideas/POV; Collective wisdom
P2P communication tools (phone); Conver- sation tools (talking stick); Collaboration tools (wikis, whiteboards, Open Space); Coll. Wisdom/surveying tools; Directories/people-finders/soc. net. maps
Meeting of Minds howtosavetheworld.ca© 2006 [email protected]
Weblogs & Diaries
Synthesizing Tools Cartoons
Storyboards
Meeting of Minds howtosavetheworld.ca© 2006 [email protected]
Synthesizing Tools
Concept Maps
Mind Maps
Meeting of Minds howtosavetheworld.ca© 2006 [email protected]
Visualizations
Eco-Language
Modeling Tools
Meeting of Minds howtosavetheworld.ca© 2006 [email protected]
Single Frame Presentations
Modeling Tools
Meeting of Minds howtosavetheworld.ca© 2006 [email protected]
Modeling Tools
Social Network Maps
Systems Thinking Charts
Market Maps
Meeting of Minds howtosavetheworld.ca© 2006 [email protected]
Storytelling Tools Narrative Templates
Storyboards
Weblogs & Diaries
Meeting of Minds howtosavetheworld.ca© 2006 [email protected]
Analyzing Tools
Structured Thinking
Analytical ReportTemplates
Meeting of Minds howtosavetheworld.ca© 2006 [email protected]
Virtual Presence Tools
Recording Tools
Mind Maps
Cultural AnthropologyTools
Meeting of Minds howtosavetheworld.ca© 2006 [email protected]
Surveying ToolsCanvassing Tools
Prediction Market Tools
Meeting of Minds howtosavetheworld.ca© 2006 [email protected]
People Finders
Conversing / Collaborating Tools
Whiteboard/ Virtual Presence Tools
Meeting of Minds howtosavetheworld.ca© 2006 [email protected]
Wikis
Open SpaceTechnology
Conversing / Collaborating Tools
Meeting of Minds howtosavetheworld.ca© 2006 [email protected]
Dysfunctional Knowledge Behaviours thatImpede the Creation and Conveying of Meaning
Information Politics Shoot the Messenger Peer-to-Peer Preference Help Friends / Hurt Foes Cult of Leadership Louder Voices Anti-Stories Like-Mind Groupthink Cult of Expertise
Sense-Making Frame Dependency Info Overload Can’t Tell All We Know Preference for Images & Stories Different Ways of Learning JIT vs. JIC (Half-Life of Learning)
Information Unawareness Cost of Not Knowing Unawareness Unawareness of What Others We Meet
Know
Reward Systems From-Scratch Satisfaction Better Safe than Sorry Tragedy of the Commons Competing on the Curve Reward-Driven Behaviours Don’t Last No Reward for Sharing Fun vs Effectiveness Work-Arounds
Meeting of Minds howtosavetheworld.ca© 2006 [email protected]
The Six Hurdles to Effective Communication
Inability to explain or convey information due to limitations of language
Inability to articulate events or ideas clearly Unreadiness of the audience Inattention of the audience incompatibility of our mental frames and filters with those of
others inability to recognize others’ different learning styles
Meeting of Minds howtosavetheworld.ca© 2006 [email protected]
The Role of Information Professionals
http://blogs.salon.com/0002007/2006/09/27.html
Meeting of Minds howtosavetheworld.ca© 2006 [email protected]
The New Role of Information Professionals
Spend less time in centralized content management: time acquiring, storing, compiling, organizing, and disseminating information
Spend more time as ‘cultural anthropologists’ studying how front-line people use information, helping them use it more effectively, and understanding how they learn, which information processes they use and which information ‘end-products’ they find most meaningful
New ‘re-intermediary’ role: adding meaning and value to information (using these tools more effectively, and developing new tools)
Meeting of Minds howtosavetheworld.ca© 2006 [email protected]
For more information on these tools and methods…• Expertise Finders – http://blogs.salon.com/0002007/2004/08/06.html#a831• Simple Virtual Presence tools - http://www.masternewmedia.org/• Social Network Maps - http://www.orgnet.com/• Concept Maps - http://www.graphic.org/concept.html• MindMaps - http://www.innovationtools.com/resources/mindmapping.asp• EcoLanguage - http://ecolanguage.net/• Stories & Narrative, and Tools Dealing With Complexity -
http://www.cynefin.net/kbase.php• The US Energy Visualization - http://eed.llnl.gov/flow/• The Wisdom of Crowds - http://blogs.salon.com/0002007/2004/11/15.html• Open Space Technology - http://www.openspaceworld.org/wiki/wiki/wiki.cgi?
AboutOpenSpace• Wikis - http://blogs.salon.com/0002007/2005/11/16.html#a1341• Systems Thinking Charts -
http://www.thinking.net/Systems_Thinking/systems_thinking.html• Market Maps - http://www.breakthroo.com/index.php/weblog/market_demo/
…or contact me at
howtosavetheworld.ca© 2006 [email protected]
Meeting of Minds
The Future of KM
Overview of Thoughts for KM 2.0 Ask the ExpertsPresentation to KM World & Intranets 2006
B304
Meeting of Minds howtosavetheworld.ca© 2006 [email protected]
Personal Knowledge Management
acquire
store
disseminateaddvalue
synthe-size
connect canvass
apply
Traditional Centralized KM
• Personal content management (organizing and finding information on your own hard drive and in your own personal networks)
• Just-in-time knowledge canvassing (requesting needed knowledge from appropriate experts and communities)
• Automated knowledge harvesting (pulling content from hard drives and shared community spaces, instead of waiting for it to be 'submitted')
• Personal productivity improvement (one-on-one observation and coaching of employees to improve their use of knowledge, technology and learning resources in the context of their unique jobs)
• Social networking 2.0 (evolving tools that improve connection, communication, conversation and collaboration)
• Sense-making (complex-adaptive tools and processes that draw on collective wisdom and add meaning to information in context)
The Six Components of PKM
Meeting of Minds howtosavetheworld.ca© 2006 [email protected]
Measuring KM Success
Traditional Measures: Revenue per person Proposal success rate Customer satisfaction Employee satisfaction Use of knowledge resources Rating of knowledge resources
PKM Measures: Personal Productivity
Improvement Cost of Not Knowing