add: new itil implementation approach
TRANSCRIPT
ADD: New ITIL IMPLEMENTATION APPROACHMohamed Zohair SM’org Riyadh Chapter President
Seventh Annual ConferenceOct. 2015
2 About Me
ServiceManagers.org Riyadh Chapter President.
ITSM Senior Consultant at STC.
ITIL and PMP certified.
3 Agenda
ITIL Overview
ITIL Implementation Benefits
ITIL Implementations Challenges
ADD Implementation Approach
4 ITIL Overview
ITIL Overview ITIL Integration with other
frameworks
5 Reality
4 out of 5Failed or at least delayed
80% of large organizations 61% of midsize organizations 36% of small organizations *are at least considering or piloting ITIL
* Due to May 2012
6 Agenda
ITIL Overview
ITIL Implementation Benefits
ITIL Implementations Challenges
ADD Implementation Approach
7 ITIL Implementation
What ITIL implementation is?
What it will and will not includes?
8 ITIL Implementation Key benefits
ITIL Implementation Key benefits
Increasing customer satisfaction Improving an efficiency of IT services Reducing the long-term cost of IT services
operation
9 Agenda
ITIL Overview
ITIL Implementation Benefits
ITIL Implementations Challenges
ADD Implementation Approach
10 ITIL Implementation Main Challenges ITIL as best practices
11 ITIL Implementation Challenge Sources Organization
Senior management commitment Managing organizational changes ITIL implementation scope Organizations’ IT staff competency
Project Management Methodology Project management and governance Managing communication Managing project stakeholders
Consultancy Firm and Implementation Team
Get Full presentation on how to tackle ITIL implementation challenges from here
12 Agenda
ITIL Overview
ITIL Implementation Benefits
ITIL Implementations Challenges
ADD Implementation Approach
13
Project Phases Assess Design Deliver
Information Gathering
• Understanding Document• As-Is Report• Recommendation Report
Deliver Value
Screening
Shape Outputs
This is a model not a rule that describe how the consultancy projects tends to work, it doesn’t dictate how they must work.
‘ADD’ Implementation approach
Expectation Management
Refine the project plan
Closure Report
14
Manage Process Delivery Approach
Deliver Process
Report enhancement
Manage project closure
Deliver quality management
Presentation Skill
Project Management Skill
Technical / BIZ reporting Skill
Primary Information Gathering
Secondary Information Gathering
Industry Characteristics
Environmental Factors
Manage Stakeholders
Manage Team
Change Resistance Management
Deal with Hard people
Communication Skills
Time Management Skills
Internal Assessment
External Assessment
Mapping
Prioritize ‘to-do’ list
Existing framework compliance check
Other Strategic Projects check
Refine the project plan
BIZ continuity consideration
Prepare for Automation
Manage Service Finance
Negotiation skill
Critical Analysis skill
Screening
Ensure Compliance
AssessDesign
Deliver
15 Assess
16 Assess Core Activities
Secondary Information Gathering
Industry Characteristic
Environmental Factor
Primary Information Gathering
17 Assess Supportive Activities
Manage Stakeholders
Manage Team
Change Resistance Management
18 Assess Skill Set
Communication Skill
Deal with Hard People
Time Management
19 Design
20 DesignCore Activities
Screening
Ensure Compliance
Refine the Project Plan
21 DesignSupportive Activities
Business Continuity Consideration
Prepare for Automation
Manage Service Faineance
22 DesignSkill Set
Negotiation Skill
Critical Analysis Skill
23 Deliver
24 DeliverCore Activities
Process Delivery Approach
Deliver Processes
Report Enhancements
Manage the Project Closure
25 DeliverSupportive Activities
Deliver Quality Management
26 DeliverSkill Set
Presentation Skill
Project Management Skill
Technical /Business Reporting Skill
27 Keep in Touch
+966 54 6393 677
www.linkedin.com/in/mzohairPresentation YouTube
https://youtu.be/7baCt8IyEVA