adams erika resume-1
TRANSCRIPT
ERIKA A ADAMS 4920 Overview Drive APT 425 Arlington, TX, 76017 | (469) 826-3292 |
OBJECTIVE
Seeking an entry level position to further education and knowledge in a professional field.
SUMMARY
· Admirable writing and oral communication skills
· Precise attention for detail
· Exceptional aptitude for learning quickly and multitasking
· Excellent inter-personal and Customer Service skills
EXPERIENCE
July 2015 to Current employment
Texas Work Advisor I, Health and Human Services Commission, Fort Worth, TX
Determines eligibility for TANF, SNAP (Food stamps) and/or Medicaid Programs.
Interview clients by phone or in person; document information gathered.
Determine benefits, verify case data, and explain program benefits and requirements.
Review eligibility of clients for ongoing services.
Communicate on an intermediate level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems and complaints.
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May 2013 to May 2015
Sales Lead/Head Cashier, The Children’s Place, San Angelo, TX
Responsible for opening and closing store as scheduled
Assisted other associates with completing task
Provided sales expertise and customer service to shopping customers
Completed projects and assignments for store seasonal changes
September 2013 to March 2014
Sales Associate/Cashier, Versona Accessories, San Angelo, TX
Provided excellent customer service to assist in increasing store sales
Cashier and returns representative
Assisted other associates with sales
July 2012 to December 2012
August 2006 to June 2009
Sitel – Capital One, Senior Account Supervisor
Responsible for accepting and processing both written and phone credit card notifications
Negotiated with customers to keep their accounts open or current
Alerted customers of penalty interest rates, late payments and charges made to their credit card account
Assisted with upgrades for customers that qualify for credit limit increases
Volunteer Services, MacArthur Family Practice and Medical Center, Irving, TX
Provided over 100 hours of volunteer service
Organized medical files
Signed in patients
Sanitized patient rooms
Assisted with organizing medications and medical equipment
EDUCATION
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December 2014
B.S. in Psychology, Minor in Social Work Angelo State University, San Angelo, TX
Relevant course work: Social Work Children and Families, Human Behavior and the Social Environment, Psychology of Aging, Introduction to Counseling Psychology, Social Psychology, Human Sexuality, Psychology senior seminar
June 2009 High School Diploma, MacArthur High School, Irving, TX
SKILLS
Developing experimental research studies
Developed and experimental research study in a means to better understand perceived personality and attributes.
Partnered with another classmate to conduct experiment on students attending Angelo State University.
Gathered research data to create a manuscript for experimental study and presentation
B.O.S.S. (Black Organization Striving for Success)
Secretary of Angelo State University’s very own B.O.S.S campus association
Helped format volunteer work layouts for organization
Assisted in recruiting new Angelo State students
Advised groups for students in need of class assistance
Computer Communication Skills
PC and Mac literate
Proficient in MS Word, Power Point, and Excel
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Familiar with Publisher and Access
REFERENCES
Provided upon request.