Adam MacMichael3/3 Smithfield Street, Edinburgh EH11 2PH

amonsic@hotmail.com 07541288916

Profile

Experienced in delivering high levels of customer care and administrative support in a variety of roles, both face to face and over the telephone. I enjoy working as part of an effective team but also find satisfaction working on my own initiative. A diligent time and task manager, I am an articulate communicator capable of managing high precision time-sensitive tasks while also managing workloads effectively and delivering excellent customer service.

Key Skills

Extensive knowledge of design and media based applications.

Excellent administrative skills in every main facet of office work.

Exemplary time management honed by deadline based roles.

Wealth of experience calmly dealing with direct customer service roles.

Experience within public bar & catering roles in early employment history.

Cash handling, till and taking card payments experience.

Employment History

ASUS, Edinburgh, Technical Advisor Sep 14 – Present

Phone and email query handling for an International computer manufacturer

Corresponding with level two support on service and delivery investigations

Stock and specification queries on behalf of the ASUS online store

Access to Arts Degree Course, Edinburgh University Sep 13 – Sep 14

Amazon, Edinburgh, Customer Service Advisor Nov 12 – Jan 13

Phone-based customer service and technical support for online retailer

Handling of queries and complaints regarding online shopping and ordering

Corresponding with delivery companies to arrange and troubleshoot deliveries

Stewart Brewing, Edinburgh, Temp Admin Assistant May 12 – July 12

Administrative, delivery planning and sales duties for an independent brewery

Stock ordering, sales and replenishment for brewery shop

Aiding with beer delivery, rota creation and morning meetings

Blackwoods, Sydney, Temp Content Editor Jul 11 – Dec 11

Project chapter owner for a large scale commercial catalogue development

Finalising digital design layout according to strict deadlines

Corresponding with 3rd party companies regarding product data compiling

Reed, Edinburgh, Administrative Temp Mar 10 – Jan 11

Various roles within the city inc. general admin and filing

Reception work within the physiotherapy department of Redford Barracks

City of Edinburgh Council, Edinburgh, Legal Assistant Nov 07 – Feb 10

Administrative support working under council licensing solicitors

Processing of HMO license applications and first point contact with clients

Blockbuster- Customer Service Representative Aug 05- Oct 07

Face to face customer service, delivering knowledge with regards to films and games

Taking payments and contacting customers with regards to late rental fees

Education

Edinburgh University: Access to Arts 13- 14

Borders College: NC Media 99 – 00

Stevenson College: HNC Computing, Higher English 00 – 01

Excellent references available on request