acuho i ydkwydk

YOUDON’TKNOWYOUDON’TKNOWWHAT

THEteam

Craig BeebeDirector of Residential LifeLoyola University New Orleans@craigbeebe

Torry Brouillard-BruceExecutive Director of Housing, Residential and Greek LifeUniversity of the Pacific@torrybruce

Carolyn GolzSenior Associate Dean of Students & Director of Residence LifeLake Forest College@carolyngolz

Stephen HarrisonDirector of University HousingCoastal Carolina University@harrisonsteve

Shigeo IwamiyaDirector of Residence LifeRutgers University Newark@sjiwamiya #YDKWYDK

OURSTORY

#YDKWYDK

#YDKWYDK

WHYNOW?ACUHO-I Conference & exposition 2012anaheim, CA july 9, 2012Young, Dumb & In-Charge

ACUHO-I Talking StickJanuary/february 2013 issue, conversations

#YDKWYDK

WHAT’SNEXT?Mid-Level Professional Skills Gap Analysis

89 CHIEF HOUSING OFFICERS55% FEMALE 44% MALE 1% PERFER NOT TO ANSWER84% MORE THAN 10 YEARS9% 7-10 YEARS6% 3-6 YEARS

109 MID-LEVEL PROFESSIONALS55% FEMALE 44% MALE 1% TRANSGENDER37% MORE THAN 10 YEARS44% 7-10 YEARS20% 3-6 YEARS1% LESS THAN 3 YEARS

DEMOGRAPHICS

CHIEF HOUSING OFFICERS1. Rate the degree to which you believe mastery of this competency is important to a mid-level employee’s ability to move into the role of senior/chief housing officer2 . Rate the degree to which you have made intentional efforts to support your mid-level staff in developing mastery of this competency

MID-LEVEL PROFESSIONALS1. Rate the degree to which you believe mastery of this competency is important to your ability to move into the role of Senior/chief housing officer2 . Rate your level of mastery of this competency

WHAT’SNEXT?

#YDKWYDK

57competenciesdianeporter, 2005

Decision Making

Crisis Management

Interpersonal Communication

Staff Selection

Enrollment Management

Budget Development and Resource Allocation

Cooperation and Collaboration

Interpretation of Institutional Goals, Issues, and Concerns

Assessment of Student Needs & Interests

Strategic Thinking and Planning

Networking

Motivation

Personal characteristics

Staff Supervision

Ethics

Organizational Culture

Long Range Planning

Awareness of College Student Characteristics

Occupancy Management

Legal Issues

Staff Training

Staff Evaluation

Short Range Planning

Curricular & Co-curricular Programming

Change Management

Facilities Management

Understanding and Application of Various Leadership Styles

Construction and Renovation

Public Relations

Representing Student Concerns

Diversity Awareness

Customer Service

Conflict Management

Policy Development and Interpretation

Application of Technology

Advising Groups and Organizations

Recognizing and Evaluating Group Dynamics

Political Astuteness

Public Speaking/Presenting

Program Evaluation

Organization/ Management Theory

Familiarity with Current Issues in Literature

Conducting Independent Research

Knowledge of Students Affairs Functions

Helping Skills

Professional Development

Global Awareness

Teaching/Instruction

Knowledge of Student Development Theory

Financing of Higher Education

Personnel Management

Behavioral Education

Marketing

Contract Management

Interpretation of Research in Professional Literature

Foundations of Higher Education

Conference Housing

CHOMID-LEVEL professional

question

Rate how important you believe that mastery of this competency is to your ability to move in to the role of Senior/Chief Housing Officer

1

#YDKWYDK

#YDKWYDK

question

Rate how important you believe that mastery of this competency is to the role of Senior/Chief Housing Officer1With Diane Porter rankings

CHOMID-LEVEL professional

#YDKWYDK

Mid-Level Professional Realistic views

Communication from supervisorsprofessional developmentPublications

question

Rate your current level of mastery of this competency.2A

budget development & resource allocation

construction & renovation

ENrollment management

LONG-RANGE PLANNING

#YDKWYDK

MID-LEVEL MASTERY vs. IMPORTANce

IMPORTANCE

Mid-level MASTeRY

57competenciesdianeporter, 2005

Technical/OperationalTechnical/Operational

AdministrativeAdministrative

InterpersonalInterpersonal

LeadershipLeadership

Conceptual/CreativeConceptual/Creative

actual work of organization, processes, methods, services

management of personnel

skills for effective interaction with others

empowering others, putting ideas into action, coaching

ability to recognize how various functions of organization (and outside forces) depend on and affect one another, big picture

sandwith Model+

#YDKWYDK

conceptual/creativeconceptual/creativeconceptual/creativeconceptual/creativeleadershipleadershipleadershipleadershipinterpersonalinterpersonalinterpersonalinterpersonaladministrativeadministrativeadministrativeadministrativeTechnical/Technical/OperationalOperational

Technical/Technical/OperationalOperational

SEQUENTIALLEARNING

Decision Making

Crisis Management


Staff Selection







Networking

Motivation


Staff Supervision

Ethics


Long Range Planning



Legal Issues

Staff Training

Staff Evaluation



Change Management




Public Relations


Diversity Awareness

Customer Service

Conflict Management





Political Astuteness

Public Speaking/Presenting

Program Evaluation

Organization/ Management Theory




Helping Skills


Global Awareness






Marketing

Contract Management



Conference Housing






Decision Making

Crisis Management


Staff Selection







Networking

Motivation


Staff Supervision Ethics


Long Range Planning



Legal Issues

Staff Training

Staff Evaluation



Change Management




Public Relations


Diversity Awareness

Customer Service

Conflict Management





Political AstutenessPublic

Speaking/Presenting

Program EvaluationOrganization/ Management Theory




Helping Skills


Global Awareness






Marketing

Contract Management



Conference Housing






Occupancy management

IMPORTANCE

Mid-level MASTeRY

Construction & Renovation

Budget development & resource allocation

Long-range planning

Financing of higher education

Technical/Operational

Facilities managementContract

Management

Political astuteness

ADMINISTRATIVE

Strategic thinking & planning

Change Management

IMPORTANCE

Mid-level MASTeRY

IMPORTANCE

Mid-level MASTeRY

Decision making

Interpretation of institutional goals

Policy development & interpretation

Public relations

interpersonal

IMPORTANCE

Mid-level MASTeRY

LEADERSHIP

Organization management theory

Organization culture

Public speaking & presenting


Diversity awareness

IMPORTANCE

Mid-level MASTeRY

Conceptual/cultural

Enrollment management

Legal issues

question

2. ???2BCHO INTENTIONALITY vs. importance

#YDKWYDK

Legal issues

Financing of higher education

Strategic thinking & planning

LONG-RANGE planning

IMPORTANCE

CHO Intentionality

question

2CCHO INTENTIONALITY vs. MID-LEVEL MASTERY

CHO INtentionality

Mid-level MASTeRY

SO NOW WHAT?

Timelines for development

1 Start the Conversation

2 conduct the Self Assessment!3 Find area of focus

4 develop an action plan

?

1. what experiences did you have that prepared you for the role as a cho?

AMYBOYLE

LOYOLAUNIVERSityNEW ORLEANS

@amyjoboyle

associate director of residence life

QuickTime™ and a decompressor

are needed to see this picture.

AMYBOYLE

“can you describe the ROLE That you would want your supervisor, or Chief Housing Officer to Play In Your professional development?”

@amyjoboyle



“how can a supervisor better evaluate what you should be doing to stay on track for your professional development?”

AMYBOYLE@amyjoboyle



long - range planning

construction and renovation

professional development

occupancy management

facilities management

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! Senior or Chief Housing Officer Competencies

? Advising groups and orgsAwareness of college student characteristics

Conflict Management Cooperation and Collaboration

Crisis ManagementCustomer ServiceDecision Making

Diversity Awareness Ethics

Helping SkillsInterpersonal Communications

Knowledge of Student Affairs functionsMotivation

Organizational culturePersonal characteristics Personnel management

professional development program evaluation public speaking.presenting

recognition and evaluation of group dynamicsrepresenting student concerns

short-range planningstaff evaluation

staff selection staff supervision staff training

understanding and application of various leadership styles

Budget development and resource allocation interpretation of institutional goals

occupancy managementpolicy development and interpretation

political astutenessstrategic thinking and planning

assessment of student needscurricular and co-curricular programming knowledge of student development theory

networking

application of technology behavioral education change management

conducting independent research conference housing

construction and renovationcontract management

enrollment management facilities management

familiar with current issues in literaturefinancing of higher education

global awarenessinterpretation of research

legal issueslong-range planing

marketingorganizational management and theory

public relationsteaching/instruction

Find area of focus Mid-Level Mastery

CHO Intentionality

long - range planning

construction and renovation

professional development

occupancy management

facilities management

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4

5

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4

5

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4

5

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develop an action plan

questions&comments#YDkwydk

Session

212

thankyouCraig BeebeLoyola University New [email protected]@craigbeebe

Torry Brouillard-BruceUniversity of the Pacific [email protected]@torrybruce

Carolyn GolzLake Forest [email protected]@carolyngolz

Stephen HarrisonCoastal Carolina [email protected]@harrisonsteve

Shigeo IwamiyaRutgers University [email protected]@sjiwamiya

mailto:[email protected]




https://broad.nwk-campus.rutgers.edu/owa/redir.aspx?C=f486e9d5cb7f442db0a6d92ea8ab3e2d&URL=mailto%3Agolz%40mx.lakeforest.edu

