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Cecilia Hubard - International Consultant, - Human House • BA in Communications and pshycology.• Expertise in organisational development in cross cultural environments.• Managerial positions and education in Denmark, France and Mexico with Stoopen Asociados, EMA International, JMI Search, L’Oréal, Lancome and Biotherm in primeraly Human Resource and Training.• 18 years of management experience in strategy, personal development, coaching and communications. Email: ch@humanhouse.com Tel: +45 7010 9080 Mobile: +45 2076 6166

Human House A/S Tel. + 45 70 10 90 80 • www.humanhouse.com

Our Mexican Team Leader

Human House’ international team - we know about culture

Activities available with a special focus on Latin America

ch@humanhouse.com

Surviving Knowing your Dos and Don’tsThere is nothing you cannot really do in Latin America and in contact with Latin Americans, but there are definitely things that can give you extra credit.

Our international resources will provide an amusing and precise survivor’s guide that can ensure immediate sur v ival in Lat in America.

SucceedingKnowing culture in depth• International management - groups and due diligence• Cross cultural teams• Intensive cultural training• Sales, negotiation and • communication• Conflict resolution• Organisational Development across time zones, cultures and company culture. .

New surveyMexican and Nordic cooperationA study of cross-cultural challen-ges in the cooperation between the Nordic countries and Mexico has been conducted by Human House in 2012. Nearly 100 managers on both sides of the Atlantic have participated in the study to test and challenge stereotypes about the different cultures and associated challenges.

•The Danish Embassy in Mexico City and the Mexican Embassy in Copenhagen have kindly assisted and supported the study.

Call us for a presentation of the results.

Visit us on site Let us assist you on site in Latin America. Find us in Mexico Cityand Buenos Aires, Bogotá, Lima and New Jersey (US).

Spansk afsnit

Conoce cómo comprender y cooperar eficientemente con los daneses y el resto de los nórdicos. Curso especial para los latinoamericanos - también en portugués, para los brasileños.

International management groups and cross-cultural teams with focus on Latin America

To ensure efficient cooperation in Latin American/European teams and management groups.

Building teams and helping management groups to work together across individuals, nations and cultures. Many mergers, acquisitions and projects are only truly successful when ’Due Diligence’ team members have cooperated and understood one another, and when the newly constructed management group delivers efficient and trust worthy cooperation.

Process facilitation in international cooperation and professional troubleshooting is therefore a profitable exercise. Cultural Training with focus on Latin America - a MUST when cooperating with the Latin Americans

Focus on intercultural challenges in the job and give participants some useful techniques and tools that can help them be more efficient – and avoid misunderstandings. Intercultural challenges concerning subjects, habits, behaviours and pitfalls materialise when you cooper-ate with or work in an environment which differs from your own native country and where people have other backgrounds than yours.

Sales, negotiation, management and communication with focus on Latin America When sales training, communication training, management or negotiation skills - or a combination of them all - are to work in a Latin American setting, it is important to take specific differences and subtle parameters into account. Human House is a recognised expert in sales, negotiation, communication, management, stress handling and delegation. With this course we add necessary international and cultural dimensions to traditional techniques.

Conflict resolution between races, cultures, religions and people

To strengthen the manager’s ability to prevent and solve conflicts where culture, psychology and chemistry are in play in Latin America.

1. Perception of conflicts in different cultures 2. Tips and tricks on how to avoid conflicts 3. Tips and tricks on conflict resolution

Conflict resolution represents a real challenge for many managers. And conflict resolution in organisa-tions with different nationalities, races, cultures and religions increases this challenge even further. For example if a reprimand risks causing irreversible loss of prestige.

Export of global staff policies and employee development systems

Global companies do not just export products and services but also policies and norms. In most cases it is desirable with some degree of uniformity between national and international departments even though local customs vary a great deal. There are many challenges when annual employee talks, management training, stress policies or staff hand-books are to be implemented worldwide. Executive Coaching for expats

An international project or task represents a challenge for managers, specialists and their families. There will always be something more to learn even if you have tried it before. Executive Coaching is based on personal sparring and helps to prepare the expat for management and professional, personal and cultural aspects.

‘Meet the Danes’ – cooperation with Danes for foreigners *) Can be adjusted to Scandinavians and other Europeans

As a foreigner cooperating with Denmark it can be difficult to understand Danish values and norms. Seen from the outside you meet irony, sarcasm, lack of respect for organisations, titles and culture.

For foreign owners, who have to make an acquisition successful, or for employees and colleagues, who for example are under Danish management in an outsourced production, it is a culture with very few visible rules and many invisible rules.

Written report on a specific country or sales region

Many companies acquire a brief report on business and cooperation conditions of a country or region they are planning to establish contacts with.

The report is neither a tourist guide nor a descrip-tion of country facts, which can be obtained from the country’s embassy or from the Foreign Ministry. On the contrary it is a targeted description covering basic characteristics of professional business and the cooperative environment in the region in question.

On request, the report can contain details of typical trades and industries, education levels and more.

Cultural exercises with focus on Latin America

Human House has access to a number of games, tests and methods, which in an amusing and edu-cational way can be applied to illustrate international challenges and cultural differences. Including the world famous Culture in the Workplace Question-naire™. The basic idea is that you have to experience the clashing norms yourself to understand how others may feel.

Working with Latin AmericansMoving into Latin America

Human House A/S Tel. + 45 70 10 90 80 • www.humanhouse.com