active listening reflective listening
DESCRIPTION
Active Listening Reflective listening. Listening Orientation Reflective Technique. Listening Orientation. “The Therapist’s Hypothesis” Capacity for self-insight, problem-solving, growth resides primarily in the speaker. How does this person see themselves and their situation?. - PowerPoint PPT PresentationTRANSCRIPT
Active ListeningReflective listening
Listening Orientation
Reflective Technique
Listening Orientation
“The Therapist’s Hypothesis”
Capacity for self-insight, problem-solving, growth resides primarily in the speaker
How does this person see themselves and
their situation?
Orientation of the listener:
Empathy
Acceptance
Congruence
Concreteness
Reflective technique
1. Increase the listener’s understanding of the other
2. Help the other clarify their thoughts
3. Reassure the other that someone is willing to attend to his/her point of view.
Principles of reflective listening
• More listening than talking
• Responding to what is personal
• Restating and clarifying what is said
Principles of reflective listening
• More listening than talking
• Responding to what is personal
• Restating and clarifying what is said
• Trying to understand the feelings contained in what the other is saying
• Working to develop sense of the other’s frame of reference
Principles of reflective listening
• More listening than talking
• Responding to what is personal
• Restating and clarifying what is said
• Trying to understand the feelings contained in what the other is saying
• Working to develop sense of the other’s frame of reference
Respond with acceptance and empathy
Dangers to avoid