ACTIVE LISTENINGMARY ANN ZWIEBEL

NUR 528-01

MARCH 25, 2015

INTRODUCTION

• Objectives• Initiatives• Characteristics of Active Listeners• Evaluation• Questions

AUDIENCE

• My audience is graduate nursing students

OBJECTIVES

• The learner will be able to identify the characteristics of an active listener.

• The learner will recognize when they are actively listening.• The learner will be able to distinguish non-verbal cues.

INITIATIVES

•Many people can hear the same instructions, but interpret the information differently.

WHAT IS ACTIVE LISTENING?

• The act of mindfully hearing and attempting to comprehend the meaning of words spoken by another in a conversation or speech.

• http://www.businessdictionary.com/definition/active-listening.html#ixzz3R0Wzog73

SELECTIVE ATTENTION

• Selective Attention List

WE ALL HEAR, BUT DO WE LISTEN?

• Learn• Enjoy

• Obtain information• Understand

Active Listeners

Nurses

Physicians

Counselors

Researchers

Teachers

Students

EVALUATION OF OBJECTIVES

• Keep an open mind, non-judgmental

• Don’t interrupt and offer what you think

• Empathy• Non-verbal cues• Summarize

• Stop talking• Pay attention• Face the person, make eye

contact• Show you’re interested• Reflective feedback

REFERENCES

• Boyd, S. D. (1998). Using active listening. Nursing Management, 29(7), 55. Retrieved from http://search.proquest.com/docview/231436330?accountid=28076

• Salcido, R. ". (2014). The Mastery of Wound Care Requires Active Listening Through Qualitative Interviews. Advances In Skin & Wound Care, 27(4), 152. doi:10.1097/01.ASW.0000445498.65986.5d

• Simpson, B. W., Truant, P., & Resnick, B. A. (2014). Stop and Listen to the People: An Enhanced Approach to Cancer Cluster Investigations. American Journal Of Public Health, 104(7), 1204-1208. doi:10.2105/AJPH.2013.301836

• Treasure, J. 5 Ways to listen better. TED podcast retrieved March 21, 2015 from https://www.youtube.com/watch?v=cSohjlYQI2A. Uploaded on Jul 29, 2011

• Weger, H. J., Bell, G. C., & Robinson, M. C. (2014). The Relative Effectiveness of Active Listening in Initial Interactions. International Journal Of Listening, 28(1), 13-31. doi:10.1080/10904018.2013.813234

• Wiseman, R. Did you spot the gorilla? Retrieved on March 22, 2015 from https://richardwiseman.wordpress.com/books/did-you-spot-the-gorilla.

• http://www.businessdictionary.com/definition/active-listening.html#ixzz3R0Wzog73