Prepared by: Youssef Swellam

ACTIVE LISTENING

AGENDA• Why do we listen

• Difference between listening and hearing

• How to become an active listener

• Summary

WHY DO WE LISTEN

• We listen to obtain information.• We listen to understand.• We listen for enjoyment.• We listen to learn.

AND YOU THINK WE’D BE GOOD AT IT !

DIFFERENCE BETWEEN LISTENING AND HEARING

HOW TO BE AN ACTIVE LISTENER ??

PAY ATTENTION

• Look at the speaker directly.• Put aside distracting thoughts.• Don't mentally prepare a

battle!• Avoid being distracted by

environmental factors. • "Listen" to the speaker's body

language.

SHOW THAT YOU ARE LISTENING

• Nod occasionally.• Use facial expressions.• Note your posture and make sure it is

open and inviting.• Encourage the speaker to continue with

small verbal comments.

PROVIDE FEEDBACK

Reflect what has been said by paraphrasing.

Ask questions to clarify certain points.

Summarize the speaker's comments periodically.

• Be candid, open, and honest in your response.

• Assert your opinions respectfully.

• Treat the other person in a way that you think he or she would want to be treated.

RESPOND APPROPRIATELY

BREAK YOUR HABITS

Remind yourself frequently that your goal is to truly hear what the other person is saying.

SUMMARY

• How to be an active listener • Pay attention• Show that you are listening• Give feedback• Deferring judgments• Respond appropriately• Break habits

THANK YOU !

@solly_joey

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