action research for operations management - international journal of operations & production...

35
 International Journal of Operations & Production Ma nagement Action research for operations management Paul Coughlan David Coghlan  Ar t i cl e in f or mati on: To cite this document: Paul Coughlan David Coghlan, (2002),"Action research for operations management", International Journal of Operations & Production Management, Vol. 22 Iss 2 pp. 220 - 240 Permanent link to this document: http://dx.doi.org/10.1108/01443570210417515 Downloaded on: 11 July 2015, At: 12:05 (PT) References: this document contains references to 53 other documents. T o copy this document: [email protected] The fulltext of this document has been downloaded 9454 times since 2006* Users who d ownl oaded this artic le also do wnloaded: J. Will M. Bertrand, Jan C. Fransoo, (2002),"Operations management research methodologies using quantitative modeling", International Journal of Operations & Production Management, Vol. 22 Iss 2 pp. 241-264 http://dx.doi.org/10.1108/01443570210414338 Roy Westbrook, (1995),"Action research: a new paradigm for research in production and operations management", International Journal of Operations & Production Management, Vol. 15 Iss 12 pp. 6-20 http://dx.doi.org/10.1108/01443579510104466 Cipriano Forza, (2002),"Survey research in operations management: a process-based perspective", International Journal of Operations & Production Management, Vol. 22 Iss 2 pp. 152-194 http:// dx.doi.org/10.1108/01443570210414310 Access to this document was granted through an Emerald subscription provided by emerald-srm:570962 [] For Auth ors If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsi ght.com/authors for more information.  About Emerald w ww.e meraldin sigh t.com Emerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services. Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. *Related content and download information correct at time of download.    D   o   w   n    l   o   a    d   e    d    b   y    I    F    E    S    A    t    1    2   :    0    5    1    1    J   u    l   y    2    0    1    5    (    P    T    )

Upload: vinicius-taufner-carvalho

Post on 04-Nov-2015

17 views

Category:

Documents


0 download

DESCRIPTION

Método Pesquisa-Ação.Referência de periódico.

TRANSCRIPT

  • International Journal of Operations & Production ManagementAction research for operations managementPaul Coughlan David Coghlan

    Article information:To cite this document:Paul Coughlan David Coghlan, (2002),"Action research for operations management", International Journalof Operations & Production Management, Vol. 22 Iss 2 pp. 220 - 240Permanent link to this document:http://dx.doi.org/10.1108/01443570210417515

    Downloaded on: 11 July 2015, At: 12:05 (PT)References: this document contains references to 53 other documents.To copy this document: [email protected] fulltext of this document has been downloaded 9454 times since 2006*

    Users who downloaded this article also downloaded:J. Will M. Bertrand, Jan C. Fransoo, (2002),"Operations management research methodologies usingquantitative modeling", International Journal of Operations & Production Management, Vol. 22 Iss 2 pp.241-264 http://dx.doi.org/10.1108/01443570210414338Roy Westbrook, (1995),"Action research: a new paradigm for research in production and operationsmanagement", International Journal of Operations & Production Management, Vol. 15 Iss 12 pp. 6-20http://dx.doi.org/10.1108/01443579510104466Cipriano Forza, (2002),"Survey research in operations management: a process-based perspective",International Journal of Operations & Production Management, Vol. 22 Iss 2 pp. 152-194 http://dx.doi.org/10.1108/01443570210414310

    Access to this document was granted through an Emerald subscription provided by emerald-srm:570962 []

    For AuthorsIf you would like to write for this, or any other Emerald publication, then please use our Emerald forAuthors service information about how to choose which publication to write for and submission guidelinesare available for all. Please visit www.emeraldinsight.com/authors for more information.

    About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The companymanages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well asproviding an extensive range of online products and additional customer resources and services.

    Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committeeon Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archivepreservation.

    *Related content and download information correct at time of download.

    Dow

    nloa

    ded

    by IF

    ES A

    t 12:

    05 1

    1 Ju

    ly 2

    015

    (PT)

  • ! " #$%&&' ###()#$%#&%#%

    * '+ *

    ! " # $ %&' ( ) ! ! ! & ! ( &

    & ! & ( * + & # ( ! & # !

    +!(

    , * * * *

    * - **. +- . /* *

    -

    /0 /. * * * /

    * * . * / 1/ * / 2 -+3* 0 /0 4 /0 - 4 3* 0 *+ * 4 3* 0

    + * / - * /0 *

    /* /* 4 , * 2 . * . 1. * * 2 5 */ * * +. * * * 674 1 * 18 * * * -* 0 0/ *. - * 1 * 6187 /** + .

    * +. *. * + / * * /* * - *

    * 2 68 -.#7 ,* -* * /** 0 + 0/ . 3-0 6#99%7 18 * * + *

    /* :: * *;; * - + -. + - *. < *5

    ,* + + 18 * +- /* * +- . 63-0 #99% #(7

    ,* = *+ * > +- ! "##$%&''

    Dow

    nloa

    ded

    by IF

    ES A

    t 12:

    05 1

    1 Ju

    ly 2

    015

    (PT)

  • 1 *

    "

    ,* / = * * * * *. * +. ** * 5

    3* 18 /* - 4

    3*

    - *4

    4

    *

    1 * 0

    /* * *

  • -* * +/ * 6@ < #99(A + #9997 * *. - < - 18 *+ -

    3 +/ *

    * *

    6* #99(A BB* #999A '0

    0 7 ,* +/ *

    ,- 18*.

  • 1 *

    %

    * /* * /* =

    * . 18 /0 ** . . -.5 0 + * * @ 18 + - * . /** -

    +. * . -+ @* /* * /* - * . -> * .,* 18 * /* ,* 0 *

    + /* . - -. 0/?. 18 -* 2 + * -

    + 1 2 + + . *

    * -0 * . * 0 + * * 1 * - + * * = - 2 ++ * - * * - * . ,* * 18 * > * - -

    -* - 0/ *.

    &18 . * /0 H "/ * * #9 "/ * 18 > ,** * / 18 + + . * !@1 6?* #9997 * . @+ 6F

    / "+#99(7 * * /0 * ,+0 * !H 6, . #99$7 * -0/ . 18 > / . * 6* ?* #9(7 ,*

    * / . * 2 */

    * * * . /* * / * ,*. / * * * C +

    * !* / * *. / - */ * * +. * * * ,* *+. * -. + + /*

    / * *

    ! 18 - /* + 6@ D+ #9&(76,- 7 ,* + * + 0/

    + / /* 18 0/ 1. *

    0/ + + /* * **

    Dow

    nloa

    ded

    by IF

    ES A

    t 12:

    05 1

    1 Ju

    ly 2

    015

    (PT)

  • #

    18 = 18 * =.

    - + + -. * . *+ -. * . 18 * - + * -

    * 18 . ,* + ; * *

    . * /* * * * * * -/

    * * -+

    + * * 18 6#99% #7 = 6187 5

    0 * . . /* 6/* *7 +A *. 2 /* . - * + * . -+ + - * 6 #7

    - &F 67 . > * * 3

    / * 5

    6#7 + 1 * .-+ * *A *. +. /0 0 *

    67 & ! ! 5 + - - 1 / 18 - * -/

    *. < * *

    * -* 0 * * -0 * * - *. * -. 0/

    6$7 & 18 2 -/

    * * * > /

    )! + 18

    + 1 *

    1 * !+ 0/ H/ ,*. - ,*. -

    ,. 0/

    2

    !++ /

    @=

    =

    =. - "

    .

    D=

    8*; -+ 11 *

    8*; *

    '*

    Dow

    nloa

    ded

    by IF

    ES A

    t 12:

    05 1

    1 Ju

    ly 2

    015

    (PT)

  • 1 *

    &

    / + * * - * . * * * /0 /* * *

    * * . - + + *

    . - - * -. 0/ 68 #9997 1 18 - + *

    /0* - - * * .

    67 & > =. 1 . *. *

    *+ - +/ */ * ./0 - - + -/

    *

    -. 6 ,* #9(7 30 /* . 2 -. /0 /* .=. /** - */ . = - 6 =.7 - -

    + 6@ #997

    6%7 &

    18 - *

    * - * 1 18 . - *0/ 0 * . *

    . @* 0/ */ . *

    * * * +. */ *+ *

    6 0*

  • +

    * . - * * > * +

    -

    */180 * /* * *

    6(7 $ *

    + * - * . . * * * . * 0/ * * - * * > 1 * *

    *+

    . *

    0/ - - 0/ . * /** 60 ,0* #99%7 * . * . - + @*

    * 18 * * /*

    = *0 * *. *+ + *. > *

    697 &

    ** + 18 - 3* 18 ::+;; . -

    / 0 * . / /* * / + * * * * * :: *.;; + * 6H

    8* #99&7

    6#7 & ! 18 * -

    > -. * + - * /* *

    / 8 -. 6#7 /**. - * 2 2. *5

    * 18 = + = 4 * / */ / * 18 * -/

    * * * - * 4

    18 -. =+ 4 *

    > + -. + * * +4

    ' 18 . 0/ /** * . = /. 0/ * * 4 18 + = 0/ 68 #9997 *. * 0/ +

    ' 18 /04 ,* * >

    2. *

    ' * 18 / 4 */ - * * >4

    Dow

    nloa

    ded

    by IF

    ES A

    t 12:

    05 1

    1 Ju

    ly 2

    015

    (PT)

  • 1 *

    '

    , & " 18 /* * * 2 - + + . A - */ /*. *

    * + * /0 .A * * + 6* 0 #7,/ = -* *

    18 3-0 6#99$7 + * . -. * =. C +. + + < + * /* *

    /** * * - -0 H 1J *K 6#99E7 = * /*

    + " + *

    + /* /

    *

    + -. ** 2. / - 0 + *

    0* 0 + / . -+

    .; 0 * H 1J *K 6#99E7 /

    - . + *

    * * *

    + * * * - / -* * *

    * ,.. * / /* * * * * /* +/ * * 1 . * * / /* - *

    * / * +

    , " . * /* *

    /* * 0- * * * . * * *

    /* * 18 - /* * = 18,* * = * * .@*

    6#9997 * -/

    / * *

    = * * /* = + ,* * *

    /** * /0 + * * 2 *

    / * * /0 * 6@*

    #9(c%A * #997 * * * * / . 18,* / = 18 -

    /*

    /* 0 18 > *

    / 6 0 7 ,* . * = 6. L-@0 #99A * #A * 0 #7 *

    Dow

    nloa

    ded

    by IF

    ES A

    t 12:

    05 1

    1 Ju

    ly 2

    015

    (PT)

  • ,

    = * 0 * * *

    ( ) *D. /*

    -* * /** -0 /** * /** * / -> 2. . * . 118 /* / * ::+;; * * * - * 6@*

    #9(& #99%AF 7 ,* ++ * 0. - * * + * 18 * -

    / *+ * * /0 /* * '+ *

    0. * 6 * / 7

    ++ * 0* *

    = *? = *

    . +

    * / . "

    67 0 18 * ,*. *5

    1 8* . + + - + * ++ * * 1 1 8* / . 0 * . /0,* - /* / *

    / +. *

    . ,*

    / * = *. * > * . /0 * 6 "

    $%7

    @. 18 . + +* . 6#99%7 * -* -*0 / * *

    . .- - * ,* + * *

    = /** + * * > ? = 5

    3 / */ / *+ . 6 * /- - *7 , * /

    * * + 1 / ; 0/ */ -*0 /

    6* *7 +

    * . * 3 / * . * + . /*/

    *+ . 6* . #99% $7

    . -3* * * *

    * .. * / 18 >= 6* 0 #7 ? * * 186. L-@0 #997 /** * > /** * * /0 /* * ,* > * / . .

    + /** -

    ,* * * 18 > 6. L-@0 #997 ,* ++ *

    Dow

    nloa

    ded

    by IF

    ES A

    t 12:

    05 1

    1 Ju

    ly 2

    015

    (PT)

  • 1 *

    -

    *; 2. * > ,*

    * * > /** / - - = * * *

    > 3* * > . - * *> * *; 2. * 0 . - *

    / * *

    . /** ? = 6* 0#7 0 ( 67 + = * *> + * -0 * > / C * / - /** /* + ,* / + *-/

    * -0 0 67 +

    = * * . * + . ++ * */ *

    . -? * * * 2 /* * *

    > /* + /* ++ *. . * > * * *+ >

    /** - * * > -.5

    *+ /* /** /0

    +A

    - 0/ * 6 0 "#99E7

    ,* * * > 6 * @* #99#7

    1 18 > * ** * + * -.* - * /* * * * * ,*

    * . 0 + -

    - - + ,*

    **. . 18 * * * > * /** * + @ * - + * * 0 1 D

  • %

    /** / * + *

    - * - * *+ . ** * - *

    0*,* / - . - - -* D .30 /* * * * . *

    * *

    > + * = * / - /* * * * * *

    / * * / 2 * * * * * * * * . * * - / 0 * *

    *

    0 0. 1 * * / * . * -+ ***

    + * /0

    -. * *. * -. * * ** * /* * * - *

    ! ,* 18 . *

    . ? #5

    6#7 C = A

    67 = C *

    -0 .

    + A

    6$7

    * /** * * ,*

    *; 18 > 2 */ * 18 .

    .$ # ,* + -. / 2 * *

    0 " 1 * .

    Dow

    nloa

    ded

    by IF

    ES A

    t 12:

    05 1

    1 Ju

    ly 2

    015

    (PT)

  • 1 *

    %"

    , " ,* 18 . -/* * 0. - * + *

    = * >5

    3*. * > .)-4

    3* * * + *

    4

    ,* . * *

    *

    . *

    * *. 0 * . 1 0. =

    *

    * * . * 0 * - 3* * . - + * * 0. - + */ *

    * * 0. - /* **/ /* * 0 , " ,* . 0

    /* * * * ,* ++ 0 /*. * > /* . */ 18 *. /* - = 0 0/

    ,* = * * * ,*

    /5

    6#7 ' * /. *

    = ,* /* * ::*;; ,*

    * ** = 0 ,* * /* * ::;; ,* * ** -+ +/ ,* ::;; * ** . . - +.? * * ** +

    ++ * .. * 18> . ** -+ /0 - -

    + -

    - ** * + /** + * > @ * -+ +

    C

    +/A .

    C +

    * * 18 . -+- -*+

    * * -+ * . /0 C = * -*+ / - + 0 /* * C + * -

    2. * . *

    * /0 * 6@*

    #9997 @ * *

    Dow

    nloa

    ded

    by IF

    ES A

    t 12:

    05 1

    1 Ju

    ly 2

    015

    (PT)

  • %

    /* . -+- * * /* /***. /0 < * * */ - * *

    . * */ 2 /* -

    -+ -+ 2. */ * . *-/

    * + * * *

    * = - + 68* * #997

    67 + ,* * 0 * *

    * . /* +/ 0 +- .@ * * * * * *

    A * * * * * * * *

    -0

    6$7 ,* . 18 * -+ C -* * * - * . 6

    = * 7 *,* -+ * - * * 0/ *

    - 0/ /* / /0 . /- * / ** /*+ / -

    0 < *

    ++ * . ,* .

    - 0 ** .

    - . 0 * * * * *

    +

    67 ?/ * . * * +

    * * * > +. ,* 18

    * /* /* * 1 0*

  • 1 *

    %%

    . D+ * 0. 3* + A

    +

    $ * ** * . D* 18. * .

    + 0 + ? < *

    . = . - * > * * . *

    -0 . 0 + @ . . + * .A* . - + .

    * /* 18> . - > . /* . /* . * ++ * 18 . . *

    * = 2 /* 0 */ * -

    /* . + ,*

    /** * /* > . *+ * + . * 3* *

    * * *

    . /* */ * > /0 - * 2 * 2.

    1!!18 * * * - 2

    = * /* * . * . - - /0 * = * . * ,* ++ 0

    + - ? *

    = * --. - /* = * ** ::*;; 6D

  • %#

    18 ++ 0 /* * 2. * * . * @*

    6#9997 - .. 2. /** + /0 * *5

    6#7 . /* * * * *

    . /* 0 . .