action and change in the mh-copes framework. what is action & change?
TRANSCRIPT
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Action and Change
in the MH-CoPES Framework
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What is Action & Change?
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● An opportunity for consumers and service providers to plan and act on their MH-CoPES report
● Arguably the most important step of the MH-CoPES Framework
● Where improvements begin
● Sets MH-CoPES apart from other surveys and tools
● Assures consumers change will come
● Provides motivation for consumers to complete the Questionnaire
What is Action & Change?
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● Vital to ensure genuine consumer participation
● Essential component of quality improvement best practice
● Consumers and staff requested this direct link between feedback and action
Why does Action & Change take place?
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● In your service.
In: ● A forum● A meeting● A group● A committee● An activity group● Or many other places
Where does Action & Change take place?
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● Every 6 months. After a service receives their MH-CoPES report
When does Action & Change happen?
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Consumers
&
Staff
Who is involved in Action & Change?
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Use a feedback poster to advertise:
● Strengths
● Areas needing improvement
● A place and time consumers and staff can be involved in Action and Change