aci world report november 2012
DESCRIPTION
ACI World Report November 2012TRANSCRIPT
1
AIRPORTS COUNCIL INTERNATIONALThe Voice of the Worldrsquos Airports
World ReportI N S I D E T H I S I S S U E
bull Message from Angela Gittens Director General ACI World
bull PassengerTrafficContinuesonUpwardTrajectoryat5Growth
YearoverYearinAugust
bull ACISignsLetterofAgreementwithICAOrsquosTechnical
Co-operationBureau
bull ACISpeaksatICAOrsquosPerformanceBasedNavigation(PBN)
Symposium
bull APEXinSafetyDevelopsNewSolutionstoImproveAirport
Safety
bull LargestEverASQAirportForumHeldinIstanbul
bull SafetyManagementSystemsWorkshop(SMS)WorkshopHeld
inLivingstoneZambia
bull ACIWelcomesSixNewWorldBusinessPartners
bull Events Calendar
NOVEMBER2012
2 ACI World Report ndash November 2012
ACI Africa ACI Asia-Pacific
ACI North AmericaACI Latin America ndash Caribbean
ACI Europe
Click on a Map to Visit an ACI Regional Web Site
ACI World Contact InformationTel+15143731200Fax+15143731201
aciaciaero
Mailing address POBox302
800RueduSquareVictoriaMontrealQuebecH4Z1G8
Canada
Courier address Suite1810
800RueduSquareVictoriaMontrealQuebecH4Z1G8
Canada
FollowUsonTwitterACIWorld
ACITraining
LikeUsonFacebookwwwfacebookcomAirportsCouncilInternational
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
VisitUsontheWebwwwaciaero
JoinourGrouponLinkedInhttplinkdinAirportsCouncilInternational
3ACI World Report ndash November 2012
DearColleagues
WeareinthemidstofabusyseasonatICAOItsmultiplediscussionandpolicy-makinggatheringsarekeepingusclosetohomehereinMontreal
InSeptemberACIparticipatedinICAOrsquosHigh-LevelConferenceonAviationSecurityandinOctoberweparticipatedinICAOrsquosPerformance-basedNavigationSymposiumWearenowpreparingforICAOrsquosTwelfthAirNavigationConference19to30November
TheHigh-LevelConferenceonAviationSecuritysawover700participantsfrom132MemberStatesand23international
regionalandindustryassociationsAttendeesgatheredtoacknowledgethevitalroleplayedbyaviationinglobaleconomicdevelopmentandtherealthreatsposedbyterrorismIampleasedtoreportthattheeffortsthatACIstaffandmembershaveexertedtoprovideinformationandanalysestothevariouspanelsandworkgroupsthatinputtotheConferenceborefruitTheConferenceresultedinagreementonglobalmeasurestobothsecureandfacilitatetheflowofpassengerandcargotravelConferencedelegatesadoptedthejointACIIATArecommendationthatICAOexerciseleadershipinfindingsustainablesolutionsforthefutureofscreeningbyenergisingtheTechnicalAdvisoryGrouponNextGenerationScreening
Over400participantscametogetherfortheICAOrsquosPerformance-basedNavigation(PBN)SymposiumrepresentingallsegmentsofindustrypilotsairnavigationserviceprovidersairlinessystemmanufacturersregulatorsandofcourseairportsACInotedtheneedforPBNtodevelopasahighpriorityforaviationtoincreasecapacityimprovesafetyandreducecommunitynoiseexposureWealertedtheassemblythatwhilePBNresultsinmorereliableapproachanddepartureroutesitcanalsoresultincreatingnewalbeitsmallernoiseexposureareasACInotedthatcollaborationwithairportoperatorsandtheirconnectiontotheneighbouringcommunitiescanplayavitalroleintheimplementationofPBNapproachesanddepartureroutesOtherspeakerspointedoutthatinadditiontotheimmediatebenefitsofPBNitisalsoanecessarymilestonetoairtrafficmodernisation
AtICAOrsquos12thAirNavigationConferencetheemphasiswillbeonAviationSystemBlockUpgrades(ASBUs)systemthatwasintroducedattheICAOGlobalNavigationIndustrySymposiuminSeptember2011ICAOdevelopedASBUswhichintegratecommunicationsnavigationsurveillanceavionicsandaeronauticalinformationmanagementinasingleglobalarchitecturetoharmonizeandimprovetheefficiencyoftheglobalairnavigationsystemTheoverallobjectiveoftheConferenceistoseekagreementonanintegratedcost-effectiveglobalairtrafficmanagementsystem(ATM)ACIisingeneralagreementontheprinciplescontainedhereinhavingparticipatedonthehigh-levelFutureAviationChallengeTeam(FACT)lastyearWewillaccordinglysupportICAOrsquosglobalconceptforaninteroperableldquosystemofsystemsrdquoforABSUsandpromoteAirportCollaborativeDecisionMaking(A-CDM)toimproveairportcapacityandefficiencyWewillalsotaketheopportunitywithsomanycountriesrepresentedattheConferencetoinformcivilaviationauthoritiesabouttheACIAirportExcellence(APEX)inSafetyProgramme
Thisperiodisaprecursortoaverybusy2013forICAOdecision-makingWearehappytobeinMontreallookingoutforairportinterestseveryday
Angela Gittens Director General
4 ACI World Report ndash November 2012
In partnership with
AIRPORTS COUNCILINTERNATIONAL
To purchase your copy of the report
P +1 514 373 1207E publicationsaciaero
wwwaciaero
NEW ACI Global Traffic Forecast (2012 - 2031)
The ACI Global Traffic Forecast is the worldwide industry reference Combining ACIrsquos global industry data sets and DKMArsquos 40 years of forecasting expertise it provides unbiased traffic developments from the perspective of the airport industry
Based on traffic forecasts from nearly 200 airports worldwide and on the latest traffic statistics the report offers the most up to date information and insight on expected traffic development around the world
Forecast Highlights
Development of passenger traffic worldwide Traffic projections by world region Individual forecasts for over 100 countries Freight and aircraft movement forecasts
copy istockphotocom Nikada
5ACI World Report ndash November 2012
Passenger Traffic Continues on Upward Trajectory at 5 Growth Year over Year in August Allregionspostedstrongyear-over-yeargainsinpassengertrafficinAugust2012althoughamajorsourceofthesustainedexpansioninpassengertrafficcontinuestobeprimarilyfromemergingmarketsMajorAsianairportssuchasJakarta(CGK)Bangkok(BKK)andSingapore(SIN)eachexperienceddoubledigitgainsof+257+114+109respectivelyMovingwestwardtheairportsofDubai(DXB)andIstanbul(IST)alsopostedremarkablegrowthover+20forthemonthofAugustWiththeon-goinguncertaintyandfiscalchallengesthathangoverEuropeanandNorthAmericaneconomiestheoverallglobalfreightmarketsremainsluggishastotalfreightwasalmostflatat+06inAugust2011AlthoughmodestgainsinfreighttrafficwereobservedincertainregionsEuropeexperiencedadeclineof-12intrafficThemajorfreighthubsofParis(CDG)Amsterdam(AMS)andFrankfurt(FRA)experienceddeclines
of-102-41and-40respectivelyAsia-Pacificalsorecordedweakperformanceinfreighttrafficwithayearovergrowthof+04
ACIWorldrsquosEconomicsDirectorRafaelEchevarnecommentedldquoOnthewholegrowthinpassengertraffichasremainedrelativelyconsistentfrommonthtomonthwithoverallgrowthratesintherealmof+4overthelasttwelvemonthsThusairtransporthasbeenimmunetothedownsiderisksthathavepersistedintheglobaleconomythroughout2011and2012HoweverevenwithstrongdemandinemergingmarketsfuellingthisgrowththisphenomenonisnotindefiniteGlobalairfreightontheotherhandisinastandstillwithrespecttogrowthinfreightvolumesfrom2011TheevidentcontractioninEuropeantrafficiscontributingtotheoveralllacklustreperformanceinairfreightrdquo
Clickhereforthefullmediarelease
6 ACI World Report ndash November 2012
ACI Signs Letter of Agreement with ICAOrsquos Technical Co-operation Bureau by Kevin Caron Assistant Director Global Training ACI World
On2October2012ACIDirectorGeneralAngelaGittenssignedaLetterofAgreementwithIvanGalanDirectorofICAOrsquosTechnicalCo-operationBureau
TheobjectiveoftheAgreementistocoordinatetheeffortsofbothorganizationsinprovidingairportswithtechnicaladvisoryservicessuchastrainingonissuesregardingsafetysecurityandsustainabledevelopment
TheoverallroleofICAOrsquosTechnicalCo-operationBureauistoprovideadviceandassistanceinthedevelopmentandimplementationofprojectsacrossthefullspectrumofcivilaviationaimedatthesafetysecurityenvironmentalprotectionandsustainabledevelopmentofnationalandinternationalcivilaviationinwhichairportsplayamajor
role
Left to right Angela Gittens Director General ACI World
Ivan Galan Director ICAOrsquos Technical Co-operation Bureau
Front row (left to right)
Angela Gittens Director General
ACI World
Ivan Galan Director Technical
Co-operation Bureau ICAO
Back row (left to right)
Michael Rossell Director ICAO Relations
ACI World
Kevin Caron Assistant Director Global
Training ACI World
Patrick Molinari Chief Procurement
Technical Co-operation Bureau ICAO
Estanislao Esono Anguesomo Chief
Field Personnel Technical Co-operation
Bureau ICAO
AccordingtoAngelaGittensldquoACIcontinuesclosecooperationwithICAOandthesigningofthisletterofunderstandingwiththeTechnicalCooperationBureauwillsupportourobjectivetoadvanceairportexcellenceinsafetysecurityeconomicvitalityandenvironmentalsustainabilityrdquo
IvanGalanstatedldquoThisAgreementpotentiatesthepossibilityofassistingStatesthroughtechnicalcooperationprojectsandIamconvincedthatACIandICAOTCBwillhaveaverysuccessfulcollaborationtothebenefitofcivilaviationworldwiderdquo
7ACI World Report ndash November 2012
8 ACI World Report ndash November 2012
ACI Speaks at ICAOrsquos Performance Based Navigation (PBN) Symposium by David Gamper Director Safety and Technical ACI World
ACIDirectorGeneralAngelaGittensspokeonthesubjectofldquoAirportsandPBNmdashwillitmakeadifferencerdquoShelentACIrsquossupporttoPBNmdashwhichstandsforPerformanceBasedNavigationmdashasahighpriorityforthewholeaviationsectorACIisconvincedthattheadvantagesforairportoperatorscanbeconsiderableinbothsafetyandefficiency
TheACIinterventioncameinasessionentitledldquoValidatingPBNmdashwhatrsquosinitformerdquowhichallowedallpartsoftheaviationsystemtobeheard
PBNmdashaccuratenavigationbysatellitemdashofferstheabilitytoflyapproachesanddeparturesmoreaccuratelyaswellasen-routeflightpathsWithPBNapproachesanddeparturesneednolongerbelimitedbyconventionalnavigationalaidsorstraight-lineILSfinalapproachesPBNcanenableairportstocreatemorecapacityintheskybyreorganizingflighttracksandincreasesafetyonrunwayswheretherewasnoprecisionapproachcapabilityWewantACImemberstoknowaboutthepossibilitiesofPBNandtogetinvolved-toseewhetheritcouldbenefitthemtoadoptit
HoweverAngelaGittensstruckamajorcautionforairportoperatorsthatnewapproachanddepartureroutesandalsonewATCprocedures(egrunwayalternation)needespeciallysensitivehandlingndashtheymaycreateldquonewnoiserdquoforpeoplewhowerenotaffectedbeforeandwhowillprotestMoreoverPBN
approachesanddepartureroutesareverypreciselyflownsothenoiseisevenmoreconcentrated
ACIurgesthatairportoperatorsmustbeinvolvedfromtheverybeginningofaPBNprojecttobringtheirexperiencetobearandtoinvolvethecommunity-withoutthisnoprojectcansucceedhoweverwell-designedandevenwithaglobalreductioninnoiseAngelaGittenssaidthattheATCtowerchieftheairspaceplannersandtheairlinechiefpilotsallneedtomakethemselvesavailabletoexplainandlistentoairportneighbours-andtheyshouldaddcommunityrelationstotheirportfolioofskills
AnotherareaofcautionisthathoweverwellPBNapproachesanddepartureroutesaredesignedtheyareworthlessiftheyarenotusedForexampleinamixedfleetenvironmentnonPBNcapableaircraftflyingtheconventionalapproachmaymakeitimpossibleforthePBN-capabletraffictoflyPBNapproachesSolutionscanbeforthePBNandnon-PBNroutestooverlayormergeonfinalapproachasseveralcasestudieshavedemonstratedWeneedtoincentivizetheairlinestoupgradeavionicsoftheirolderaircraftthroughmandatesorldquobestequippedbestservedrdquorules
InsummaryPBNcanofferadvantagesbutairportnoisepatternsrequireearlyattentionmdashinconsultationwiththecommunityAllpartiesneedtoseeabenefit
A curved PBN
approach that
reduces distance
flown emissions
and community
noise by avoiding
flying over homes
can be a win-win-
win situation
9ACI World Report ndash November 2012
The3rdICAOCAPSCAGlobalCoordinationand4thCAPSCA Americas Meetings took place in Santiago Chilefrom8to12October2012TheacronymCAPSCAstandsforldquoCollaborativeArrangementforthePreventionandmanagementofpublichealtheventsinCivilAviationrdquoInanutshellthemainobjectiveoftheICAOCAPSCAprojectistobringtogetherinternationalregional national and local aviation organisations to combineeffortsanddevelopacoordinatedapproachtomanageeventsandemergenciesrelatedtopublichealthTheChileanCivilAviationAuthorityhostedinSantiagomorethan110participantsfrom32States9InternationalOrganisationsandIndustryrepresentativesfromICAOWHOPAHOUNWTOACIIATAAIMAIFALPAMEDAIREUniversityofTorontoandACI
Themaincontentandoutcomesofthemeetingwere
bull PresentationfromICAOonCAPSCAachievementsandoutcomesin2012mdashthepositiveinfluenceandbenefitsofCAPSCAwherehighlightedincludingmeetingstrainingguidancematerialwebsiteandStateandAirportAssistanceVisits
bull InclusionofallhealthrelatedemergenciesunderCAPSCAndashienuclearcrisis
bull DiscussiononnovelcoronavirusthatwasidentifiedasthecauseofsevererespiratoryillnessintwoadultsfromSaudiArabiaandQatarinJuneandSeptember2012
bull InformationexchangeexperiencesandbestpracticessharedamongPublicHealthAuthoritiesandCivilAviationAuthorities
bull UpdatesfrominternationalorganisationssuchasWHOUNWTOIATAACI
bull PresentationfromUniversityofTorontoontheBioDiasporaproject(businessintelligencetosupportpublichealthdecisionmakingintheaviationindustry)
bull DiscussiononWHOpointofentrycertificationbull CAPSCAnextstepsandfuturefundingproposalsbull AssistancevisittoSCLairporttoassesstheirhealth
crisismanagementmeasuresVisittotheCrisisManagementCentreTWRhealthcrisisinspectionroomisolated(quarantine)facilitiesandoperatingprocedures
ACIstaffprovidedapresentationonagenericapproachtoBusinessContinuityManagementSystemtofacecriticaleventsatairportswithexcellentsupportandinterestfromairportoperatorspublichealthandcivilaviationauthoritiesThisgenericframeworkproposesexamplesofintegratingexistingemergencycontingencyandcontinuityplansintoasystematicmanagementsystemthroughanevolvingprocess
Formoreinformationonfacilitationandpublichealthinaviation please contact agarcia-alonsoaciaero
Managing Public Health Events in Aviation mdashICAO CAPSCA Global Project by David Gamper Director Safety and Technical ACI World
Participantsofthe3rdICAOCAPSCAGlobalCoordinationand4thCAPSCAAmericas Meetings
10 ACI World Report ndash November 2012
ACIrsquos Airport Excellence (APEX) in Safety Programme is currently developing new solutions to respond to the demand by ACI member airports to improve safety
CurrentsolutionsofferedbytheAPEXSafetyTeaminclude
bull SafetyReviewsbull IntegratedGlobalTrainingairportassistance
programmeforhostairportsbull Technicaloversightandbestpracticesharingbull CommunicationandeventsAPEXForum
Safety Reviews TheAPEXinSafetyProgrammeoffersauniqueopportunityforACImemberairportstoactivelyassesstheircurrentlevelofsafetyinamannerthatisnon-punitiveallinclusiveaswellasensuresthatinterestsofmembersareaddressedandadequatesolutionstotheseissuesaredevelopedMoreoverthesereviewswillbenefitfromACIbestpracticesoperationalexpertsfromSafetyPartnersandcontributionsfromtheInternationalCivilAviationOrganization(ICAO)
Integrated Global Training airport assistance programme for Host Airports WiththeaimofprovidingqualityservicetoACImembersAPEXinSafetyfacilitatesadequateprovisionoftrainingservicestosuittheparticularneedsofairportsasidentifiedthroughtheSafetyReviewonavarietyofsafetytopicsInthismannerAPEXservesasaone-stopshopforallaviationandsafetyrelatedtrainingmakingiteasierforairportstofindaswellasscheduletheparticulartrainingthattheyrequire
Technical oversight and best practice sharing AirportslookingforspecificexpertiseinaviationmayseekassistancefromtheAPEXTeamgivenourknowledgeofregionalaviationbodiesworldwidetheoperatingstructureoftheregionalaviationbodiesandtheservicestheyprovideAPEXservesasago-toentitytolocateregionallyspecificexpertiseinaviationsafety
andwemayalsogoasfarasorganizingmeetingsordiscussionspertainingtoproposedgoals
Communication and events APEX Forum Airports lookingtostayinformedaswellasactivelyparticipateinindustryeventsmayusetheAPEXforumasamediumtodiscussandkeepupwithcurrentairportsafetydevelopmentsandrelevanteventschedulesworldwide
NEW SOLUTIONS IN DEVELOPMENT
Airport mentoring and follow up services APEXinSafetyalsoaimsatfacilitatingtheprovisionofconsultancyservicestomemberairportswiththeaidofestablishedWorldBusinessPartners(WBP)therebyhelpingtoprojectadequatesolutionstovulnerabilitiesidentifiedbymemberairportsinamannerthatensuresstate-of-the-arttechnicalproficiencyandknow-how
Safety metrics In2013APEXwillimplementasystemtoanalysesafetytrendsandindicatorsfromACImembersinordertoprojectthemostaccuratesafetylevelsattainedgivinganindicationtothecurrentlevelofsafetyproficiencyenjoyedbyitsmembers
Publications online resourcesmdashAPEX Library TheAPEXlibrarywillserveasanonlineresourcecontainingthelatestpublicationsonsafetyissuesthatmaybebeneficialtoACImembers
APEXinSafetyisagrowingprogrammewithrapidlyexpandinginitiativeswhichareconstantlybeingimprovedasnewsolutionstoissuesraisedbyACImembersaredevelopedInthenearfutureAPEXalsoaimsatfacilitatingfinancialbackingforsafetyrelatedimprovementsthroughfinancialassistanceaswellasfundingandaidforsafetyprojects
For further information on the APEX in Safety Programme please visit wwwaciaeroAPEX
or contact Adrian Cioranu at acioranuaciaero
by Paul Aliu
11ACI World Report ndash November 2012
TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking
MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering
UNDERSTAND needs and expectations of your passengers
BENCHMARKING Commercial Services
LEARN from global best practice
BENCHMARK satisfaction levels and sales performance with top airports around the world
The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne
ACI Director of Economics+1 514 373-1211rechevarneaciaero
Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom
wwwairportservicequalitycomcontentretailhtml
12 ACI World Report ndash November 2012
Largest Ever ASQ Airport Forum Held in Istanbul by Sevda Fevzi Marketing Manager ACI World Thefinalinstalmentoftheannual2012ASQForumforAfricaAsiaEuropeandtheMiddletookplaceinthehistoricalcityofIstanbullastmonth
Over150airportdelegatesgatheredtodiscussthelatestASQdevelopmentssharebestpracticesandtakepartininteractivesessionsTheeventwasthelargestASQForumtodate
TheannualForumprovidesairportmanagerswiththeopportunitytomeetandshareideasonimprovingthequalityofairportservicesforpassengers
Topicsdiscussedinlcuded
bull Latestairportservicequalitydevelopmentsbull NewestdevelopmentsandfindingsfromASQRetail
FoodandBeverage(FampB)bull Fine-tuningwayfindingatairportsbull InteractivesessionsonpresentingASQresultsbull Usingdemographicsurveystounderstand
passengerprofilesbull Bestpracticesessioningroundtransportation
AirportcasestudypresentationswerepresentedbystafffromMunichAirportBeijingCapitalInternationalAirportLondonGatwickAirportDohaInternationalAirportandZurichAirportThecasestudiesincludedmanagingwaitingtimesPAXsecurityefficiencymanagingservicequalityusingASQtoimproveairportprocessesmanagingairportretailandlandsidetraffic
ThefirstdayconcludedwiththeASQFieldworkAwardsceremonyfollowedbytheGalaDinnerwhosebackdropofferedstunningviewsoftheBosphorusSea
ACIthanksalldelegateswhoattendedthe2012ASQForum
Datesandlocationsforthe2013ASQForumswillbeannouncedinJanuary2013
Photosfromthe2012ASQForumeventscanbeviewedbysubscribingtothequarterlyASQNewsletterndashASQXchangePleasesendanemailtomarketingaciaero ifyouwouldliketosubscribetothisnewsletter
WeareverypleasedtoannouncenewadditionstotheASQSurveyfamily
bull LasVegasMcCarrenbull StLouisbull Mazatlan
WewouldalsoliketoextendawarmwelcometoMauritiusAirportwhoarenowthe15thairporttojointheASQRetailSurveyprogramme
FormoreinformationabouttheASQprogramme please contact SevdaFevziManager MarketingT+15143731232E sfevziaciaeroW wwwairportservicequalityaero
13ACI World Report ndash November 2012
Followingahighlysuccessful21stACIAfricaRegionalConferenceGeneralAssemblyandExhibition35participantsattendedtheby-invitationonlySafetyManagementSystems(SMS)Workshoprdquo
ThiswasthethirdseminarheldinAfricain2012withearlierworkshopstakingplaceinJohannesburgandTunisinthefirsthalfoftheyearThismostrecentsessionwasmadepossiblethroughthesponsorshipofACINorthAmericaforACIAfrica
Overthepast12monthstheregionimplementedauditsatairportsinTogoMozambiqueandZambiathroughACIrsquosAPEXinSafetyprogrammeThusparticipantsinWorkshopwereabletogainvaluableknowledgeonmethodsofaddressingtheareasofimprovementthatwereidentifiedthroughtheaudit
TheACIAfricamembershipwaswellrepresentedwithdelegatesfromthefiveregionsofthecontinentndashNorthernWesternCentralEasternandSouthern
AfricaAttendeesincludedadiverserangeofairportprofessionalsrangingfromairportexecutivesandairportmanagerstodirectorsofsafetymanagersandsafetyinspectors
TopicscoveredduringtheWorkshopincludedsafetymanagementsystemscultureandregulatorsframeworksThediversemixofparticipantsfromlargeandsmallairportsandfromFrenchandEnglishspeakingcountriescontributedtoadynamiclearningexperience
ACIAfricawouldliketoexpressitssincerethankstotheACINorthAmericamembershipforsponsoringthisWorkshopWewouldalsoliketoextendaspecialthankyoutoNationalAirportsCorporationLimitedforgraciouslyhostingtheeventinbeautifulZambia
Foruptodatenewsandinformationonupcomingevents please visit httpwwwaci-africaaero
Safety Management Systems Workshop (SMS) Workshop Held in Livingstone Zambiaby Tebello Mokhema Project Manager Communication Membership amp Strategy ACI Africa
Participants of the SMS Workshop in Livingstone Zambia
14 ACI World Report ndash November 2012
Airport Operations Diploma Programme(OnlineProgramme)
TheAirportOperationsDiplomaProgrammeprovidesparticipantswithabroadunderstandingofAirportOperationsintheareasof AirsideOperationsTerminalandLandsideOperationsandBusinessOperationsTheProgrammeprovidestheknowledgetosuccessfullyaddresstheoperationalandbusinessneedsof21stCenturyairports
Who Should Enrol
bull CurrentneworfuturepersonnelinvolvedinAirsideTerminalLandsideorBusinessOperationsbull Personnelwishingtoenhancetheircareeropportunitiesandadvancetoleadershipandmanagementpositionsbull WorldBusinessPartnersandAssociateswhowishtoimprovetheirknowledgeandunderstandingofAirportOperations
Programme Structure
Thenew AirportOperationsDiplomaProgramme ismadeupofthefollowingthreecertificatecourses
1 AirsideOperations- availablenow2 TerminalandLandsideOperations- ScheduledforreleaseearlyQ120133 AirportBusinessOperations- ScheduledforreleaseearlyQ22013
For more information ontheonlineAirportOperationsDiplomaProgrammevisitwwwolcaero or contact enrolmentsolcaero
For information on ACI Global Training programmes and course offerings visit us online at wwwaciaerotraining
Enrolment
Participantswhopre-registerfortheprogrammepriorto31stDecember2012willbeentitledtoa10EarlyBirddiscount
RegularEnrolmentFee $179500EarlyBird Enrolment Fee $161550
Pre-registrationcandidateswillbeabletocommencetheCertificateinAirsideOperationsimmediatelyandwillbeautomaticallyenrolledintheCertificateinTerminalandLandsideOperationsandCertificateinAirportBusiness Operationsastheyarereleasedinthefirsthalfof2013
To register forthisonlineprogramme please visit wwwolcaero or contact enrolmentsolcaero
For all other course and programme inquiries contact ACI Global Training at trainingaciaero
15ACI World Report ndash November 2012
ItiswithgreatpleasurethatACIannouncesthepromulgationofthe2013GlobalTrainingCalendarThiscalendarhasbeencreatedinresponsetotheevergrowingtrainingneedsofourmembers
For2013wearehappytooffersomeofourpopularcoursessuchasDevelopingaCustomerServiceCultureatAirportManagingServiceQualityatAirportsandtheeverpopularGSNDiplomaProgramme
NewandinterestingcoursesthatwillbelaunchednextyearincludeAirportEnterprise Risk Management and Airport RevenueGeneration
Theofficial2013ACIGlobalTrainingCalendarwillbeavailableonlineFriday 2November2012
Course Programme Location Country Language EUR Price USD Price
3-7 December Airline Management for Airport Professionals AMPAP Elective Johannesburg South Africa English euro 1000 $1400
11-15 November Aerodrome Certification Safety Abu Dhabi UAE English euro 1000 $140011-15 November GSN 3 Emergency Planning and Crisis Management GSN Abu Dhabi UAE English euro 1000 $140018-22 November Airport Environmental Management Environment Abu Dhabi UAE English euro 1000 $140018-22 November GSN 6 - Aerodrome Safety Compliance and Auditing GSN-Advanced Abu Dhabi UAE English euro 1000 $140025-27 November Understanding ICAO Annex 14 Safety Abu Dhabi UAE English euro 650 $910
3-7 December GSN 1 Safety Management Systems GSN Kuala-Lumpur Malaysia English euro 1000 $140009-13 December Apron Management Safety Abu Dhabi UAE English euro 1000 $1400
12-14 November Passengers with Reduced Mobility Workshops Facilitation Zagreb Croatia English euro 650 $91012-14 November Airport Non-Aeronautical Revenues Economics Istanbul Turkey English euro 650 $910
3-5 December Air Traffic Forecasting Economics Bucharest Romania English euro 650 $910
3-7 December ACIICAO User Charges AMPAP Elective Nashville USA English euro 2000 $2600AMPAP elective courseFor additional information on the courses or to register please visit our website wwaciaerotraining
North America
ACI Global Training 2012Africa
Asia Pacific
Europe
Latin America
Date
16 ACI World Report ndash November 2012
Ritz Carlton Hotel Abu Dhabi | 29-31 January 2013
lsquoTHOUGHT LEADERSHIP IN TRAVEL RETAILrsquo ndash MARKING TEN YEARS OF TRINITY
Speakers include Philippe Schaus Chief Executive DFS GroupDag Rasmussen Chairman amp CEO Lagardegravere ServicesSusan Whelan Senior Executive Vice President King Power International Group (Thailand)Garry Stock Chairman James Richardson Duty FreeRick Blatstein CEO OTG ManagementDr Zhou Ting Associate Professor of Beijing University of International Business and Economics and Dean of Fortune Character InstituteMohammed Al Bulooki Chief Commercial Officer Abu Dhabi Airports CompanyCarsten Noslashrland Vice President Sales and Marketing Copenhagen AirportsRene Baumann Vice President Commercial Bangalore International AirportBarbara Lavernos Managing Director LrsquoOreacuteal Luxe ndash Travel Retail WorldwideRoland Abella Managing Director Diageo Global Travel amp Middle EastAndreas Fehr Managing Director Kraft Foods World Travel RetailJim Perry Vice President and Managing Director Brown-Forman Global Travel Retail
Plus Speakers from Schiphol Airport Retail Schiphol Group Melbourne Airport Nestleacute International Travel Retail and others to be named soon
A partnership betweenHosted by
For more information about The Trinity Forum 2013 email Martin Moodie at MartinTheMoodieReportcom
Register now by contacting Nathalie Zulauf at eventsaciaero
17ACI World Report ndash November 2012
ACI Welcomes Six New World Business Partners
Haneda Passenger Service Co Ltd3-2HanedaAirport3-chomeOta-kuTokyoJapan
WBP Contact PersonMrKazuoShinkaiPresidentTel+810357578500Emailk-shinkaihps-cojpwwwhps-cojp
RegionACIAsia-PacificLevelRegular
HanedaPassengerServiceawhollyownedsubsidiaryofJapanAirportTerminalisbasedatTokyoInternationalAirportatHaneda
WeprovidevarietyservicesincludingairportinformationtravelinsurancerailwayampbusticketshotelreservationsalloverJapanlostampfoundinquiriesattheInformationampCustomerServiceCountersbothatInternationalampDomesticpassengerterminalsatHanedaAirport
WealsoprovidetravelagencybusinessandweorganizestudytoursmainlyfortheAllJapanAirportTerminalsAssociationInctoSoutheastAsiaEuropeandNorthAmericaannuallywithgreatassistancefromACImembersallovertheworld
Aeroscape Services Pte Ltd10AInstitutionHillSingapore239664Singapore
WBP Contact PersonMrSulaimanZainulAbidinIAPDirectorTel+6597707577Email sulaimanzaaeroscapecomwwwaeroscapecom
Region ACIAsia-PacificLevel Regular
18 ACI World Report ndash November 2012
ACI Welcomes Six New World Business PartnersOrient Sun International Media Group (HK) LimitedUnit160116F113ArgyleStreetMongkokKowloonHongKong
WBP Contact PersonMrTonnyHungGeneral ManagerTel+85221349799Email 1221osmigcomwwwosmigcom
RegionACIAsia-PacificLevelRegular
ORIENTSUNINTERNATIONALMEDIAGROUP(HK)LIMITEDoriginatedfromOrientSunAdvertisingCoLtdfoundin1993hassuchsubordinateenterprisesasOrientSunPeriodocalsCoLtdOrientSunExhibitionCoLtdOrientSunTabTechnologyCoLtdandOrientSunInvestmentConsultantCoLtdAtpresentthegeneralsupervisiondepartmentissetupinShanghaiand14companiesandofficesareestablishedinChinesefirst-tiercitiesAlsohavingsetupbranchesinSouthKoreaJapanandmanyotherSoutheastAsiancountriesORIENTSUNINTERNATIONALMEDIAGROUP(HK)LIMITEDhasbecamealeadinggroupinmodernChinesemediaindustry
LK Luftqualitaumlt AG ndash IonairStaldenhof3ACH-6014LucerneSwitzerland
WBP Contact PersonMrChristopheBerthoudSalesDirectorEuropeTel+41412610505Email ChristopheBerthoudionairchwwwaeroscapecom
Region ACIAsia-PacificLevel Gold(smallbusiness)
Since1993LKLuftqualitaumltAGndashIonairreghasbecomeaworldwideleaderindevelopingandproducinginnovativeandenergysavingdynamicsupply-airionizationanddesignsolutionsforcomfortclimateairpurificationandodorneutralizationWesupportourcustomersfromdesigntoengineeringandimplementationofneworreconstructedHVACsystemsIonairreg-naturallyfreshair
19ACI World Report ndash November 2012
ACI Welcomes Six New World Business PartnersDinamic Manutencio del Bages SAclesescoles08251SantpedorSpain
WBP Contact PersonMrJosephTorrentCommercial Manager
Tel+34938272600Email JosepTorrentdinamic-grupcomwwwdinamic-grupcom
RegionEuropeLevel Gold
Dinamicisafamiliarcompanyfoundedin1975preparedtotransformanykindofsheetmetalproductsasequipmentsubcontractorItalsomanufacturesseveralinnerlogisticstransportationmachineryasitsownrangeofproductsScannojetisthenewhandbaggagesecuritychecksystem
Robert and CompanyStaldenhof3ACH-6014LucerneSwitzerland
WBP Contact PersonMrMichaelKKluttzChairman
T+14045774000Email mkluttzrobertcocomwwwrobertandcompanycom
229PeachtreeStreetNEInternationalTowerSuite2000AtlantaGA30303USA
Region ACINorthAmericaLevel Silver
RobertandCompanyprovidesfullserviceplanningprogrammingarchitectureengineeringdesignandprojectmanagementfordomesticinternationalandmilitaryairfieldsCurrentprojectsincludeairportfacilityplanningsitedevelopmentfuelstorageanddistributionairfieldlightingsignageNAVAIDShangarsmaintenancefacilitiespavementsparkingCONRACfacilitiesaccessenvironmentalimpactsandcoordinationoffundingprograms
20 ACI World Report ndash November 2012
Regional World Business Partner ContactsACI WBP AFRAliTounsiEmailatounsiaci-africaaero
ACI WBP LACJavierMartinezEmailjmartinezaci-lacaero
ACI WBP ASIA-PACAda TseEmail adaaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorg
ACIWBPEUR YuliaPlyusninaEmailyuliaplyusninaaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
WebsiteContentCoordinatorACI World
btayloraciaero
21ACI World Report ndash November 2012
22 ACI World Report ndash November 2012
23ACI World Report ndash November 2012
Airport World 5 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight ACIrsquos regionAirports Quito London City Puerto VallartaSpecial report IT innovation and trendsPlus Airport design amp facilities management
Follow us on
Click hereto view
online version
wwwairport-worldcom
AW5_online_aci_wr_Oct12indd 1 19102012 1511
24 ACI World Report ndash November 2012
EVENTSCALENDAR
2012
ICAO European Regional Runway Safety Seminar6-8 November 2012Moscow Russia
2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico
2012 Airport Concessions Conference12-14 November 2012Denver Colorado US
ICAO 12th Air Navigation Conference19-30 November 2012Montreal Canada
ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp Exhibition26-28 November 2012Amsterdam The Netherlands
2012 International Aviation Issues Seminar 6-7 December 2012 Washington DC US
2013
2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US
Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US
The Trinity Forum29-31 JanuaryAbu Dhabi UAE
CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US
Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US
Operations amp Technical Affairs Conference 5-7 March St Petersburg FL US
ACI Economics and Finance Conference6-8 MarchSingapore
Air Cargo Conference 10-12 March Las Vegas NV US
ACI-NA AAAE Washington Legislative Conference 20-21 March Washington DC US
Airports Canada Conference amp Exhibition 10-12 April Montreal QC Canada
Airport Board Members amp Commissioners Conference 14-16 April Biloxi MS US
5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France
8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand
Airport Economics amp Human Capital Conference 22-24 April Portland OR US
23rd ACI World EUROPE Annual General Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey
For a complete list of events visitusonlineat
wwwaciaeroevents
25ACI World Report ndash November 2012
26 ACI World Report ndash November 2012
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
the ACI Global Training Course Catalogue
Global Traffic Forecast 2012-2031
2 ACI World Report ndash November 2012
ACI Africa ACI Asia-Pacific
ACI North AmericaACI Latin America ndash Caribbean
ACI Europe
Click on a Map to Visit an ACI Regional Web Site
ACI World Contact InformationTel+15143731200Fax+15143731201
aciaciaero
Mailing address POBox302
800RueduSquareVictoriaMontrealQuebecH4Z1G8
Canada
Courier address Suite1810
800RueduSquareVictoriaMontrealQuebecH4Z1G8
Canada
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ACITraining
LikeUsonFacebookwwwfacebookcomAirportsCouncilInternational
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
VisitUsontheWebwwwaciaero
JoinourGrouponLinkedInhttplinkdinAirportsCouncilInternational
3ACI World Report ndash November 2012
DearColleagues
WeareinthemidstofabusyseasonatICAOItsmultiplediscussionandpolicy-makinggatheringsarekeepingusclosetohomehereinMontreal
InSeptemberACIparticipatedinICAOrsquosHigh-LevelConferenceonAviationSecurityandinOctoberweparticipatedinICAOrsquosPerformance-basedNavigationSymposiumWearenowpreparingforICAOrsquosTwelfthAirNavigationConference19to30November
TheHigh-LevelConferenceonAviationSecuritysawover700participantsfrom132MemberStatesand23international
regionalandindustryassociationsAttendeesgatheredtoacknowledgethevitalroleplayedbyaviationinglobaleconomicdevelopmentandtherealthreatsposedbyterrorismIampleasedtoreportthattheeffortsthatACIstaffandmembershaveexertedtoprovideinformationandanalysestothevariouspanelsandworkgroupsthatinputtotheConferenceborefruitTheConferenceresultedinagreementonglobalmeasurestobothsecureandfacilitatetheflowofpassengerandcargotravelConferencedelegatesadoptedthejointACIIATArecommendationthatICAOexerciseleadershipinfindingsustainablesolutionsforthefutureofscreeningbyenergisingtheTechnicalAdvisoryGrouponNextGenerationScreening
Over400participantscametogetherfortheICAOrsquosPerformance-basedNavigation(PBN)SymposiumrepresentingallsegmentsofindustrypilotsairnavigationserviceprovidersairlinessystemmanufacturersregulatorsandofcourseairportsACInotedtheneedforPBNtodevelopasahighpriorityforaviationtoincreasecapacityimprovesafetyandreducecommunitynoiseexposureWealertedtheassemblythatwhilePBNresultsinmorereliableapproachanddepartureroutesitcanalsoresultincreatingnewalbeitsmallernoiseexposureareasACInotedthatcollaborationwithairportoperatorsandtheirconnectiontotheneighbouringcommunitiescanplayavitalroleintheimplementationofPBNapproachesanddepartureroutesOtherspeakerspointedoutthatinadditiontotheimmediatebenefitsofPBNitisalsoanecessarymilestonetoairtrafficmodernisation
AtICAOrsquos12thAirNavigationConferencetheemphasiswillbeonAviationSystemBlockUpgrades(ASBUs)systemthatwasintroducedattheICAOGlobalNavigationIndustrySymposiuminSeptember2011ICAOdevelopedASBUswhichintegratecommunicationsnavigationsurveillanceavionicsandaeronauticalinformationmanagementinasingleglobalarchitecturetoharmonizeandimprovetheefficiencyoftheglobalairnavigationsystemTheoverallobjectiveoftheConferenceistoseekagreementonanintegratedcost-effectiveglobalairtrafficmanagementsystem(ATM)ACIisingeneralagreementontheprinciplescontainedhereinhavingparticipatedonthehigh-levelFutureAviationChallengeTeam(FACT)lastyearWewillaccordinglysupportICAOrsquosglobalconceptforaninteroperableldquosystemofsystemsrdquoforABSUsandpromoteAirportCollaborativeDecisionMaking(A-CDM)toimproveairportcapacityandefficiencyWewillalsotaketheopportunitywithsomanycountriesrepresentedattheConferencetoinformcivilaviationauthoritiesabouttheACIAirportExcellence(APEX)inSafetyProgramme
Thisperiodisaprecursortoaverybusy2013forICAOdecision-makingWearehappytobeinMontreallookingoutforairportinterestseveryday
Angela Gittens Director General
4 ACI World Report ndash November 2012
In partnership with
AIRPORTS COUNCILINTERNATIONAL
To purchase your copy of the report
P +1 514 373 1207E publicationsaciaero
wwwaciaero
NEW ACI Global Traffic Forecast (2012 - 2031)
The ACI Global Traffic Forecast is the worldwide industry reference Combining ACIrsquos global industry data sets and DKMArsquos 40 years of forecasting expertise it provides unbiased traffic developments from the perspective of the airport industry
Based on traffic forecasts from nearly 200 airports worldwide and on the latest traffic statistics the report offers the most up to date information and insight on expected traffic development around the world
Forecast Highlights
Development of passenger traffic worldwide Traffic projections by world region Individual forecasts for over 100 countries Freight and aircraft movement forecasts
copy istockphotocom Nikada
5ACI World Report ndash November 2012
Passenger Traffic Continues on Upward Trajectory at 5 Growth Year over Year in August Allregionspostedstrongyear-over-yeargainsinpassengertrafficinAugust2012althoughamajorsourceofthesustainedexpansioninpassengertrafficcontinuestobeprimarilyfromemergingmarketsMajorAsianairportssuchasJakarta(CGK)Bangkok(BKK)andSingapore(SIN)eachexperienceddoubledigitgainsof+257+114+109respectivelyMovingwestwardtheairportsofDubai(DXB)andIstanbul(IST)alsopostedremarkablegrowthover+20forthemonthofAugustWiththeon-goinguncertaintyandfiscalchallengesthathangoverEuropeanandNorthAmericaneconomiestheoverallglobalfreightmarketsremainsluggishastotalfreightwasalmostflatat+06inAugust2011AlthoughmodestgainsinfreighttrafficwereobservedincertainregionsEuropeexperiencedadeclineof-12intrafficThemajorfreighthubsofParis(CDG)Amsterdam(AMS)andFrankfurt(FRA)experienceddeclines
of-102-41and-40respectivelyAsia-Pacificalsorecordedweakperformanceinfreighttrafficwithayearovergrowthof+04
ACIWorldrsquosEconomicsDirectorRafaelEchevarnecommentedldquoOnthewholegrowthinpassengertraffichasremainedrelativelyconsistentfrommonthtomonthwithoverallgrowthratesintherealmof+4overthelasttwelvemonthsThusairtransporthasbeenimmunetothedownsiderisksthathavepersistedintheglobaleconomythroughout2011and2012HoweverevenwithstrongdemandinemergingmarketsfuellingthisgrowththisphenomenonisnotindefiniteGlobalairfreightontheotherhandisinastandstillwithrespecttogrowthinfreightvolumesfrom2011TheevidentcontractioninEuropeantrafficiscontributingtotheoveralllacklustreperformanceinairfreightrdquo
Clickhereforthefullmediarelease
6 ACI World Report ndash November 2012
ACI Signs Letter of Agreement with ICAOrsquos Technical Co-operation Bureau by Kevin Caron Assistant Director Global Training ACI World
On2October2012ACIDirectorGeneralAngelaGittenssignedaLetterofAgreementwithIvanGalanDirectorofICAOrsquosTechnicalCo-operationBureau
TheobjectiveoftheAgreementistocoordinatetheeffortsofbothorganizationsinprovidingairportswithtechnicaladvisoryservicessuchastrainingonissuesregardingsafetysecurityandsustainabledevelopment
TheoverallroleofICAOrsquosTechnicalCo-operationBureauistoprovideadviceandassistanceinthedevelopmentandimplementationofprojectsacrossthefullspectrumofcivilaviationaimedatthesafetysecurityenvironmentalprotectionandsustainabledevelopmentofnationalandinternationalcivilaviationinwhichairportsplayamajor
role
Left to right Angela Gittens Director General ACI World
Ivan Galan Director ICAOrsquos Technical Co-operation Bureau
Front row (left to right)
Angela Gittens Director General
ACI World
Ivan Galan Director Technical
Co-operation Bureau ICAO
Back row (left to right)
Michael Rossell Director ICAO Relations
ACI World
Kevin Caron Assistant Director Global
Training ACI World
Patrick Molinari Chief Procurement
Technical Co-operation Bureau ICAO
Estanislao Esono Anguesomo Chief
Field Personnel Technical Co-operation
Bureau ICAO
AccordingtoAngelaGittensldquoACIcontinuesclosecooperationwithICAOandthesigningofthisletterofunderstandingwiththeTechnicalCooperationBureauwillsupportourobjectivetoadvanceairportexcellenceinsafetysecurityeconomicvitalityandenvironmentalsustainabilityrdquo
IvanGalanstatedldquoThisAgreementpotentiatesthepossibilityofassistingStatesthroughtechnicalcooperationprojectsandIamconvincedthatACIandICAOTCBwillhaveaverysuccessfulcollaborationtothebenefitofcivilaviationworldwiderdquo
7ACI World Report ndash November 2012
8 ACI World Report ndash November 2012
ACI Speaks at ICAOrsquos Performance Based Navigation (PBN) Symposium by David Gamper Director Safety and Technical ACI World
ACIDirectorGeneralAngelaGittensspokeonthesubjectofldquoAirportsandPBNmdashwillitmakeadifferencerdquoShelentACIrsquossupporttoPBNmdashwhichstandsforPerformanceBasedNavigationmdashasahighpriorityforthewholeaviationsectorACIisconvincedthattheadvantagesforairportoperatorscanbeconsiderableinbothsafetyandefficiency
TheACIinterventioncameinasessionentitledldquoValidatingPBNmdashwhatrsquosinitformerdquowhichallowedallpartsoftheaviationsystemtobeheard
PBNmdashaccuratenavigationbysatellitemdashofferstheabilitytoflyapproachesanddeparturesmoreaccuratelyaswellasen-routeflightpathsWithPBNapproachesanddeparturesneednolongerbelimitedbyconventionalnavigationalaidsorstraight-lineILSfinalapproachesPBNcanenableairportstocreatemorecapacityintheskybyreorganizingflighttracksandincreasesafetyonrunwayswheretherewasnoprecisionapproachcapabilityWewantACImemberstoknowaboutthepossibilitiesofPBNandtogetinvolved-toseewhetheritcouldbenefitthemtoadoptit
HoweverAngelaGittensstruckamajorcautionforairportoperatorsthatnewapproachanddepartureroutesandalsonewATCprocedures(egrunwayalternation)needespeciallysensitivehandlingndashtheymaycreateldquonewnoiserdquoforpeoplewhowerenotaffectedbeforeandwhowillprotestMoreoverPBN
approachesanddepartureroutesareverypreciselyflownsothenoiseisevenmoreconcentrated
ACIurgesthatairportoperatorsmustbeinvolvedfromtheverybeginningofaPBNprojecttobringtheirexperiencetobearandtoinvolvethecommunity-withoutthisnoprojectcansucceedhoweverwell-designedandevenwithaglobalreductioninnoiseAngelaGittenssaidthattheATCtowerchieftheairspaceplannersandtheairlinechiefpilotsallneedtomakethemselvesavailabletoexplainandlistentoairportneighbours-andtheyshouldaddcommunityrelationstotheirportfolioofskills
AnotherareaofcautionisthathoweverwellPBNapproachesanddepartureroutesaredesignedtheyareworthlessiftheyarenotusedForexampleinamixedfleetenvironmentnonPBNcapableaircraftflyingtheconventionalapproachmaymakeitimpossibleforthePBN-capabletraffictoflyPBNapproachesSolutionscanbeforthePBNandnon-PBNroutestooverlayormergeonfinalapproachasseveralcasestudieshavedemonstratedWeneedtoincentivizetheairlinestoupgradeavionicsoftheirolderaircraftthroughmandatesorldquobestequippedbestservedrdquorules
InsummaryPBNcanofferadvantagesbutairportnoisepatternsrequireearlyattentionmdashinconsultationwiththecommunityAllpartiesneedtoseeabenefit
A curved PBN
approach that
reduces distance
flown emissions
and community
noise by avoiding
flying over homes
can be a win-win-
win situation
9ACI World Report ndash November 2012
The3rdICAOCAPSCAGlobalCoordinationand4thCAPSCA Americas Meetings took place in Santiago Chilefrom8to12October2012TheacronymCAPSCAstandsforldquoCollaborativeArrangementforthePreventionandmanagementofpublichealtheventsinCivilAviationrdquoInanutshellthemainobjectiveoftheICAOCAPSCAprojectistobringtogetherinternationalregional national and local aviation organisations to combineeffortsanddevelopacoordinatedapproachtomanageeventsandemergenciesrelatedtopublichealthTheChileanCivilAviationAuthorityhostedinSantiagomorethan110participantsfrom32States9InternationalOrganisationsandIndustryrepresentativesfromICAOWHOPAHOUNWTOACIIATAAIMAIFALPAMEDAIREUniversityofTorontoandACI
Themaincontentandoutcomesofthemeetingwere
bull PresentationfromICAOonCAPSCAachievementsandoutcomesin2012mdashthepositiveinfluenceandbenefitsofCAPSCAwherehighlightedincludingmeetingstrainingguidancematerialwebsiteandStateandAirportAssistanceVisits
bull InclusionofallhealthrelatedemergenciesunderCAPSCAndashienuclearcrisis
bull DiscussiononnovelcoronavirusthatwasidentifiedasthecauseofsevererespiratoryillnessintwoadultsfromSaudiArabiaandQatarinJuneandSeptember2012
bull InformationexchangeexperiencesandbestpracticessharedamongPublicHealthAuthoritiesandCivilAviationAuthorities
bull UpdatesfrominternationalorganisationssuchasWHOUNWTOIATAACI
bull PresentationfromUniversityofTorontoontheBioDiasporaproject(businessintelligencetosupportpublichealthdecisionmakingintheaviationindustry)
bull DiscussiononWHOpointofentrycertificationbull CAPSCAnextstepsandfuturefundingproposalsbull AssistancevisittoSCLairporttoassesstheirhealth
crisismanagementmeasuresVisittotheCrisisManagementCentreTWRhealthcrisisinspectionroomisolated(quarantine)facilitiesandoperatingprocedures
ACIstaffprovidedapresentationonagenericapproachtoBusinessContinuityManagementSystemtofacecriticaleventsatairportswithexcellentsupportandinterestfromairportoperatorspublichealthandcivilaviationauthoritiesThisgenericframeworkproposesexamplesofintegratingexistingemergencycontingencyandcontinuityplansintoasystematicmanagementsystemthroughanevolvingprocess
Formoreinformationonfacilitationandpublichealthinaviation please contact agarcia-alonsoaciaero
Managing Public Health Events in Aviation mdashICAO CAPSCA Global Project by David Gamper Director Safety and Technical ACI World
Participantsofthe3rdICAOCAPSCAGlobalCoordinationand4thCAPSCAAmericas Meetings
10 ACI World Report ndash November 2012
ACIrsquos Airport Excellence (APEX) in Safety Programme is currently developing new solutions to respond to the demand by ACI member airports to improve safety
CurrentsolutionsofferedbytheAPEXSafetyTeaminclude
bull SafetyReviewsbull IntegratedGlobalTrainingairportassistance
programmeforhostairportsbull Technicaloversightandbestpracticesharingbull CommunicationandeventsAPEXForum
Safety Reviews TheAPEXinSafetyProgrammeoffersauniqueopportunityforACImemberairportstoactivelyassesstheircurrentlevelofsafetyinamannerthatisnon-punitiveallinclusiveaswellasensuresthatinterestsofmembersareaddressedandadequatesolutionstotheseissuesaredevelopedMoreoverthesereviewswillbenefitfromACIbestpracticesoperationalexpertsfromSafetyPartnersandcontributionsfromtheInternationalCivilAviationOrganization(ICAO)
Integrated Global Training airport assistance programme for Host Airports WiththeaimofprovidingqualityservicetoACImembersAPEXinSafetyfacilitatesadequateprovisionoftrainingservicestosuittheparticularneedsofairportsasidentifiedthroughtheSafetyReviewonavarietyofsafetytopicsInthismannerAPEXservesasaone-stopshopforallaviationandsafetyrelatedtrainingmakingiteasierforairportstofindaswellasscheduletheparticulartrainingthattheyrequire
Technical oversight and best practice sharing AirportslookingforspecificexpertiseinaviationmayseekassistancefromtheAPEXTeamgivenourknowledgeofregionalaviationbodiesworldwidetheoperatingstructureoftheregionalaviationbodiesandtheservicestheyprovideAPEXservesasago-toentitytolocateregionallyspecificexpertiseinaviationsafety
andwemayalsogoasfarasorganizingmeetingsordiscussionspertainingtoproposedgoals
Communication and events APEX Forum Airports lookingtostayinformedaswellasactivelyparticipateinindustryeventsmayusetheAPEXforumasamediumtodiscussandkeepupwithcurrentairportsafetydevelopmentsandrelevanteventschedulesworldwide
NEW SOLUTIONS IN DEVELOPMENT
Airport mentoring and follow up services APEXinSafetyalsoaimsatfacilitatingtheprovisionofconsultancyservicestomemberairportswiththeaidofestablishedWorldBusinessPartners(WBP)therebyhelpingtoprojectadequatesolutionstovulnerabilitiesidentifiedbymemberairportsinamannerthatensuresstate-of-the-arttechnicalproficiencyandknow-how
Safety metrics In2013APEXwillimplementasystemtoanalysesafetytrendsandindicatorsfromACImembersinordertoprojectthemostaccuratesafetylevelsattainedgivinganindicationtothecurrentlevelofsafetyproficiencyenjoyedbyitsmembers
Publications online resourcesmdashAPEX Library TheAPEXlibrarywillserveasanonlineresourcecontainingthelatestpublicationsonsafetyissuesthatmaybebeneficialtoACImembers
APEXinSafetyisagrowingprogrammewithrapidlyexpandinginitiativeswhichareconstantlybeingimprovedasnewsolutionstoissuesraisedbyACImembersaredevelopedInthenearfutureAPEXalsoaimsatfacilitatingfinancialbackingforsafetyrelatedimprovementsthroughfinancialassistanceaswellasfundingandaidforsafetyprojects
For further information on the APEX in Safety Programme please visit wwwaciaeroAPEX
or contact Adrian Cioranu at acioranuaciaero
by Paul Aliu
11ACI World Report ndash November 2012
TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking
MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering
UNDERSTAND needs and expectations of your passengers
BENCHMARKING Commercial Services
LEARN from global best practice
BENCHMARK satisfaction levels and sales performance with top airports around the world
The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne
ACI Director of Economics+1 514 373-1211rechevarneaciaero
Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom
wwwairportservicequalitycomcontentretailhtml
12 ACI World Report ndash November 2012
Largest Ever ASQ Airport Forum Held in Istanbul by Sevda Fevzi Marketing Manager ACI World Thefinalinstalmentoftheannual2012ASQForumforAfricaAsiaEuropeandtheMiddletookplaceinthehistoricalcityofIstanbullastmonth
Over150airportdelegatesgatheredtodiscussthelatestASQdevelopmentssharebestpracticesandtakepartininteractivesessionsTheeventwasthelargestASQForumtodate
TheannualForumprovidesairportmanagerswiththeopportunitytomeetandshareideasonimprovingthequalityofairportservicesforpassengers
Topicsdiscussedinlcuded
bull Latestairportservicequalitydevelopmentsbull NewestdevelopmentsandfindingsfromASQRetail
FoodandBeverage(FampB)bull Fine-tuningwayfindingatairportsbull InteractivesessionsonpresentingASQresultsbull Usingdemographicsurveystounderstand
passengerprofilesbull Bestpracticesessioningroundtransportation
AirportcasestudypresentationswerepresentedbystafffromMunichAirportBeijingCapitalInternationalAirportLondonGatwickAirportDohaInternationalAirportandZurichAirportThecasestudiesincludedmanagingwaitingtimesPAXsecurityefficiencymanagingservicequalityusingASQtoimproveairportprocessesmanagingairportretailandlandsidetraffic
ThefirstdayconcludedwiththeASQFieldworkAwardsceremonyfollowedbytheGalaDinnerwhosebackdropofferedstunningviewsoftheBosphorusSea
ACIthanksalldelegateswhoattendedthe2012ASQForum
Datesandlocationsforthe2013ASQForumswillbeannouncedinJanuary2013
Photosfromthe2012ASQForumeventscanbeviewedbysubscribingtothequarterlyASQNewsletterndashASQXchangePleasesendanemailtomarketingaciaero ifyouwouldliketosubscribetothisnewsletter
WeareverypleasedtoannouncenewadditionstotheASQSurveyfamily
bull LasVegasMcCarrenbull StLouisbull Mazatlan
WewouldalsoliketoextendawarmwelcometoMauritiusAirportwhoarenowthe15thairporttojointheASQRetailSurveyprogramme
FormoreinformationabouttheASQprogramme please contact SevdaFevziManager MarketingT+15143731232E sfevziaciaeroW wwwairportservicequalityaero
13ACI World Report ndash November 2012
Followingahighlysuccessful21stACIAfricaRegionalConferenceGeneralAssemblyandExhibition35participantsattendedtheby-invitationonlySafetyManagementSystems(SMS)Workshoprdquo
ThiswasthethirdseminarheldinAfricain2012withearlierworkshopstakingplaceinJohannesburgandTunisinthefirsthalfoftheyearThismostrecentsessionwasmadepossiblethroughthesponsorshipofACINorthAmericaforACIAfrica
Overthepast12monthstheregionimplementedauditsatairportsinTogoMozambiqueandZambiathroughACIrsquosAPEXinSafetyprogrammeThusparticipantsinWorkshopwereabletogainvaluableknowledgeonmethodsofaddressingtheareasofimprovementthatwereidentifiedthroughtheaudit
TheACIAfricamembershipwaswellrepresentedwithdelegatesfromthefiveregionsofthecontinentndashNorthernWesternCentralEasternandSouthern
AfricaAttendeesincludedadiverserangeofairportprofessionalsrangingfromairportexecutivesandairportmanagerstodirectorsofsafetymanagersandsafetyinspectors
TopicscoveredduringtheWorkshopincludedsafetymanagementsystemscultureandregulatorsframeworksThediversemixofparticipantsfromlargeandsmallairportsandfromFrenchandEnglishspeakingcountriescontributedtoadynamiclearningexperience
ACIAfricawouldliketoexpressitssincerethankstotheACINorthAmericamembershipforsponsoringthisWorkshopWewouldalsoliketoextendaspecialthankyoutoNationalAirportsCorporationLimitedforgraciouslyhostingtheeventinbeautifulZambia
Foruptodatenewsandinformationonupcomingevents please visit httpwwwaci-africaaero
Safety Management Systems Workshop (SMS) Workshop Held in Livingstone Zambiaby Tebello Mokhema Project Manager Communication Membership amp Strategy ACI Africa
Participants of the SMS Workshop in Livingstone Zambia
14 ACI World Report ndash November 2012
Airport Operations Diploma Programme(OnlineProgramme)
TheAirportOperationsDiplomaProgrammeprovidesparticipantswithabroadunderstandingofAirportOperationsintheareasof AirsideOperationsTerminalandLandsideOperationsandBusinessOperationsTheProgrammeprovidestheknowledgetosuccessfullyaddresstheoperationalandbusinessneedsof21stCenturyairports
Who Should Enrol
bull CurrentneworfuturepersonnelinvolvedinAirsideTerminalLandsideorBusinessOperationsbull Personnelwishingtoenhancetheircareeropportunitiesandadvancetoleadershipandmanagementpositionsbull WorldBusinessPartnersandAssociateswhowishtoimprovetheirknowledgeandunderstandingofAirportOperations
Programme Structure
Thenew AirportOperationsDiplomaProgramme ismadeupofthefollowingthreecertificatecourses
1 AirsideOperations- availablenow2 TerminalandLandsideOperations- ScheduledforreleaseearlyQ120133 AirportBusinessOperations- ScheduledforreleaseearlyQ22013
For more information ontheonlineAirportOperationsDiplomaProgrammevisitwwwolcaero or contact enrolmentsolcaero
For information on ACI Global Training programmes and course offerings visit us online at wwwaciaerotraining
Enrolment
Participantswhopre-registerfortheprogrammepriorto31stDecember2012willbeentitledtoa10EarlyBirddiscount
RegularEnrolmentFee $179500EarlyBird Enrolment Fee $161550
Pre-registrationcandidateswillbeabletocommencetheCertificateinAirsideOperationsimmediatelyandwillbeautomaticallyenrolledintheCertificateinTerminalandLandsideOperationsandCertificateinAirportBusiness Operationsastheyarereleasedinthefirsthalfof2013
To register forthisonlineprogramme please visit wwwolcaero or contact enrolmentsolcaero
For all other course and programme inquiries contact ACI Global Training at trainingaciaero
15ACI World Report ndash November 2012
ItiswithgreatpleasurethatACIannouncesthepromulgationofthe2013GlobalTrainingCalendarThiscalendarhasbeencreatedinresponsetotheevergrowingtrainingneedsofourmembers
For2013wearehappytooffersomeofourpopularcoursessuchasDevelopingaCustomerServiceCultureatAirportManagingServiceQualityatAirportsandtheeverpopularGSNDiplomaProgramme
NewandinterestingcoursesthatwillbelaunchednextyearincludeAirportEnterprise Risk Management and Airport RevenueGeneration
Theofficial2013ACIGlobalTrainingCalendarwillbeavailableonlineFriday 2November2012
Course Programme Location Country Language EUR Price USD Price
3-7 December Airline Management for Airport Professionals AMPAP Elective Johannesburg South Africa English euro 1000 $1400
11-15 November Aerodrome Certification Safety Abu Dhabi UAE English euro 1000 $140011-15 November GSN 3 Emergency Planning and Crisis Management GSN Abu Dhabi UAE English euro 1000 $140018-22 November Airport Environmental Management Environment Abu Dhabi UAE English euro 1000 $140018-22 November GSN 6 - Aerodrome Safety Compliance and Auditing GSN-Advanced Abu Dhabi UAE English euro 1000 $140025-27 November Understanding ICAO Annex 14 Safety Abu Dhabi UAE English euro 650 $910
3-7 December GSN 1 Safety Management Systems GSN Kuala-Lumpur Malaysia English euro 1000 $140009-13 December Apron Management Safety Abu Dhabi UAE English euro 1000 $1400
12-14 November Passengers with Reduced Mobility Workshops Facilitation Zagreb Croatia English euro 650 $91012-14 November Airport Non-Aeronautical Revenues Economics Istanbul Turkey English euro 650 $910
3-5 December Air Traffic Forecasting Economics Bucharest Romania English euro 650 $910
3-7 December ACIICAO User Charges AMPAP Elective Nashville USA English euro 2000 $2600AMPAP elective courseFor additional information on the courses or to register please visit our website wwaciaerotraining
North America
ACI Global Training 2012Africa
Asia Pacific
Europe
Latin America
Date
16 ACI World Report ndash November 2012
Ritz Carlton Hotel Abu Dhabi | 29-31 January 2013
lsquoTHOUGHT LEADERSHIP IN TRAVEL RETAILrsquo ndash MARKING TEN YEARS OF TRINITY
Speakers include Philippe Schaus Chief Executive DFS GroupDag Rasmussen Chairman amp CEO Lagardegravere ServicesSusan Whelan Senior Executive Vice President King Power International Group (Thailand)Garry Stock Chairman James Richardson Duty FreeRick Blatstein CEO OTG ManagementDr Zhou Ting Associate Professor of Beijing University of International Business and Economics and Dean of Fortune Character InstituteMohammed Al Bulooki Chief Commercial Officer Abu Dhabi Airports CompanyCarsten Noslashrland Vice President Sales and Marketing Copenhagen AirportsRene Baumann Vice President Commercial Bangalore International AirportBarbara Lavernos Managing Director LrsquoOreacuteal Luxe ndash Travel Retail WorldwideRoland Abella Managing Director Diageo Global Travel amp Middle EastAndreas Fehr Managing Director Kraft Foods World Travel RetailJim Perry Vice President and Managing Director Brown-Forman Global Travel Retail
Plus Speakers from Schiphol Airport Retail Schiphol Group Melbourne Airport Nestleacute International Travel Retail and others to be named soon
A partnership betweenHosted by
For more information about The Trinity Forum 2013 email Martin Moodie at MartinTheMoodieReportcom
Register now by contacting Nathalie Zulauf at eventsaciaero
17ACI World Report ndash November 2012
ACI Welcomes Six New World Business Partners
Haneda Passenger Service Co Ltd3-2HanedaAirport3-chomeOta-kuTokyoJapan
WBP Contact PersonMrKazuoShinkaiPresidentTel+810357578500Emailk-shinkaihps-cojpwwwhps-cojp
RegionACIAsia-PacificLevelRegular
HanedaPassengerServiceawhollyownedsubsidiaryofJapanAirportTerminalisbasedatTokyoInternationalAirportatHaneda
WeprovidevarietyservicesincludingairportinformationtravelinsurancerailwayampbusticketshotelreservationsalloverJapanlostampfoundinquiriesattheInformationampCustomerServiceCountersbothatInternationalampDomesticpassengerterminalsatHanedaAirport
WealsoprovidetravelagencybusinessandweorganizestudytoursmainlyfortheAllJapanAirportTerminalsAssociationInctoSoutheastAsiaEuropeandNorthAmericaannuallywithgreatassistancefromACImembersallovertheworld
Aeroscape Services Pte Ltd10AInstitutionHillSingapore239664Singapore
WBP Contact PersonMrSulaimanZainulAbidinIAPDirectorTel+6597707577Email sulaimanzaaeroscapecomwwwaeroscapecom
Region ACIAsia-PacificLevel Regular
18 ACI World Report ndash November 2012
ACI Welcomes Six New World Business PartnersOrient Sun International Media Group (HK) LimitedUnit160116F113ArgyleStreetMongkokKowloonHongKong
WBP Contact PersonMrTonnyHungGeneral ManagerTel+85221349799Email 1221osmigcomwwwosmigcom
RegionACIAsia-PacificLevelRegular
ORIENTSUNINTERNATIONALMEDIAGROUP(HK)LIMITEDoriginatedfromOrientSunAdvertisingCoLtdfoundin1993hassuchsubordinateenterprisesasOrientSunPeriodocalsCoLtdOrientSunExhibitionCoLtdOrientSunTabTechnologyCoLtdandOrientSunInvestmentConsultantCoLtdAtpresentthegeneralsupervisiondepartmentissetupinShanghaiand14companiesandofficesareestablishedinChinesefirst-tiercitiesAlsohavingsetupbranchesinSouthKoreaJapanandmanyotherSoutheastAsiancountriesORIENTSUNINTERNATIONALMEDIAGROUP(HK)LIMITEDhasbecamealeadinggroupinmodernChinesemediaindustry
LK Luftqualitaumlt AG ndash IonairStaldenhof3ACH-6014LucerneSwitzerland
WBP Contact PersonMrChristopheBerthoudSalesDirectorEuropeTel+41412610505Email ChristopheBerthoudionairchwwwaeroscapecom
Region ACIAsia-PacificLevel Gold(smallbusiness)
Since1993LKLuftqualitaumltAGndashIonairreghasbecomeaworldwideleaderindevelopingandproducinginnovativeandenergysavingdynamicsupply-airionizationanddesignsolutionsforcomfortclimateairpurificationandodorneutralizationWesupportourcustomersfromdesigntoengineeringandimplementationofneworreconstructedHVACsystemsIonairreg-naturallyfreshair
19ACI World Report ndash November 2012
ACI Welcomes Six New World Business PartnersDinamic Manutencio del Bages SAclesescoles08251SantpedorSpain
WBP Contact PersonMrJosephTorrentCommercial Manager
Tel+34938272600Email JosepTorrentdinamic-grupcomwwwdinamic-grupcom
RegionEuropeLevel Gold
Dinamicisafamiliarcompanyfoundedin1975preparedtotransformanykindofsheetmetalproductsasequipmentsubcontractorItalsomanufacturesseveralinnerlogisticstransportationmachineryasitsownrangeofproductsScannojetisthenewhandbaggagesecuritychecksystem
Robert and CompanyStaldenhof3ACH-6014LucerneSwitzerland
WBP Contact PersonMrMichaelKKluttzChairman
T+14045774000Email mkluttzrobertcocomwwwrobertandcompanycom
229PeachtreeStreetNEInternationalTowerSuite2000AtlantaGA30303USA
Region ACINorthAmericaLevel Silver
RobertandCompanyprovidesfullserviceplanningprogrammingarchitectureengineeringdesignandprojectmanagementfordomesticinternationalandmilitaryairfieldsCurrentprojectsincludeairportfacilityplanningsitedevelopmentfuelstorageanddistributionairfieldlightingsignageNAVAIDShangarsmaintenancefacilitiespavementsparkingCONRACfacilitiesaccessenvironmentalimpactsandcoordinationoffundingprograms
20 ACI World Report ndash November 2012
Regional World Business Partner ContactsACI WBP AFRAliTounsiEmailatounsiaci-africaaero
ACI WBP LACJavierMartinezEmailjmartinezaci-lacaero
ACI WBP ASIA-PACAda TseEmail adaaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorg
ACIWBPEUR YuliaPlyusninaEmailyuliaplyusninaaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
WebsiteContentCoordinatorACI World
btayloraciaero
21ACI World Report ndash November 2012
22 ACI World Report ndash November 2012
23ACI World Report ndash November 2012
Airport World 5 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight ACIrsquos regionAirports Quito London City Puerto VallartaSpecial report IT innovation and trendsPlus Airport design amp facilities management
Follow us on
Click hereto view
online version
wwwairport-worldcom
AW5_online_aci_wr_Oct12indd 1 19102012 1511
24 ACI World Report ndash November 2012
EVENTSCALENDAR
2012
ICAO European Regional Runway Safety Seminar6-8 November 2012Moscow Russia
2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico
2012 Airport Concessions Conference12-14 November 2012Denver Colorado US
ICAO 12th Air Navigation Conference19-30 November 2012Montreal Canada
ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp Exhibition26-28 November 2012Amsterdam The Netherlands
2012 International Aviation Issues Seminar 6-7 December 2012 Washington DC US
2013
2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US
Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US
The Trinity Forum29-31 JanuaryAbu Dhabi UAE
CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US
Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US
Operations amp Technical Affairs Conference 5-7 March St Petersburg FL US
ACI Economics and Finance Conference6-8 MarchSingapore
Air Cargo Conference 10-12 March Las Vegas NV US
ACI-NA AAAE Washington Legislative Conference 20-21 March Washington DC US
Airports Canada Conference amp Exhibition 10-12 April Montreal QC Canada
Airport Board Members amp Commissioners Conference 14-16 April Biloxi MS US
5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France
8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand
Airport Economics amp Human Capital Conference 22-24 April Portland OR US
23rd ACI World EUROPE Annual General Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey
For a complete list of events visitusonlineat
wwwaciaeroevents
25ACI World Report ndash November 2012
26 ACI World Report ndash November 2012
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
the ACI Global Training Course Catalogue
Global Traffic Forecast 2012-2031
3ACI World Report ndash November 2012
DearColleagues
WeareinthemidstofabusyseasonatICAOItsmultiplediscussionandpolicy-makinggatheringsarekeepingusclosetohomehereinMontreal
InSeptemberACIparticipatedinICAOrsquosHigh-LevelConferenceonAviationSecurityandinOctoberweparticipatedinICAOrsquosPerformance-basedNavigationSymposiumWearenowpreparingforICAOrsquosTwelfthAirNavigationConference19to30November
TheHigh-LevelConferenceonAviationSecuritysawover700participantsfrom132MemberStatesand23international
regionalandindustryassociationsAttendeesgatheredtoacknowledgethevitalroleplayedbyaviationinglobaleconomicdevelopmentandtherealthreatsposedbyterrorismIampleasedtoreportthattheeffortsthatACIstaffandmembershaveexertedtoprovideinformationandanalysestothevariouspanelsandworkgroupsthatinputtotheConferenceborefruitTheConferenceresultedinagreementonglobalmeasurestobothsecureandfacilitatetheflowofpassengerandcargotravelConferencedelegatesadoptedthejointACIIATArecommendationthatICAOexerciseleadershipinfindingsustainablesolutionsforthefutureofscreeningbyenergisingtheTechnicalAdvisoryGrouponNextGenerationScreening
Over400participantscametogetherfortheICAOrsquosPerformance-basedNavigation(PBN)SymposiumrepresentingallsegmentsofindustrypilotsairnavigationserviceprovidersairlinessystemmanufacturersregulatorsandofcourseairportsACInotedtheneedforPBNtodevelopasahighpriorityforaviationtoincreasecapacityimprovesafetyandreducecommunitynoiseexposureWealertedtheassemblythatwhilePBNresultsinmorereliableapproachanddepartureroutesitcanalsoresultincreatingnewalbeitsmallernoiseexposureareasACInotedthatcollaborationwithairportoperatorsandtheirconnectiontotheneighbouringcommunitiescanplayavitalroleintheimplementationofPBNapproachesanddepartureroutesOtherspeakerspointedoutthatinadditiontotheimmediatebenefitsofPBNitisalsoanecessarymilestonetoairtrafficmodernisation
AtICAOrsquos12thAirNavigationConferencetheemphasiswillbeonAviationSystemBlockUpgrades(ASBUs)systemthatwasintroducedattheICAOGlobalNavigationIndustrySymposiuminSeptember2011ICAOdevelopedASBUswhichintegratecommunicationsnavigationsurveillanceavionicsandaeronauticalinformationmanagementinasingleglobalarchitecturetoharmonizeandimprovetheefficiencyoftheglobalairnavigationsystemTheoverallobjectiveoftheConferenceistoseekagreementonanintegratedcost-effectiveglobalairtrafficmanagementsystem(ATM)ACIisingeneralagreementontheprinciplescontainedhereinhavingparticipatedonthehigh-levelFutureAviationChallengeTeam(FACT)lastyearWewillaccordinglysupportICAOrsquosglobalconceptforaninteroperableldquosystemofsystemsrdquoforABSUsandpromoteAirportCollaborativeDecisionMaking(A-CDM)toimproveairportcapacityandefficiencyWewillalsotaketheopportunitywithsomanycountriesrepresentedattheConferencetoinformcivilaviationauthoritiesabouttheACIAirportExcellence(APEX)inSafetyProgramme
Thisperiodisaprecursortoaverybusy2013forICAOdecision-makingWearehappytobeinMontreallookingoutforairportinterestseveryday
Angela Gittens Director General
4 ACI World Report ndash November 2012
In partnership with
AIRPORTS COUNCILINTERNATIONAL
To purchase your copy of the report
P +1 514 373 1207E publicationsaciaero
wwwaciaero
NEW ACI Global Traffic Forecast (2012 - 2031)
The ACI Global Traffic Forecast is the worldwide industry reference Combining ACIrsquos global industry data sets and DKMArsquos 40 years of forecasting expertise it provides unbiased traffic developments from the perspective of the airport industry
Based on traffic forecasts from nearly 200 airports worldwide and on the latest traffic statistics the report offers the most up to date information and insight on expected traffic development around the world
Forecast Highlights
Development of passenger traffic worldwide Traffic projections by world region Individual forecasts for over 100 countries Freight and aircraft movement forecasts
copy istockphotocom Nikada
5ACI World Report ndash November 2012
Passenger Traffic Continues on Upward Trajectory at 5 Growth Year over Year in August Allregionspostedstrongyear-over-yeargainsinpassengertrafficinAugust2012althoughamajorsourceofthesustainedexpansioninpassengertrafficcontinuestobeprimarilyfromemergingmarketsMajorAsianairportssuchasJakarta(CGK)Bangkok(BKK)andSingapore(SIN)eachexperienceddoubledigitgainsof+257+114+109respectivelyMovingwestwardtheairportsofDubai(DXB)andIstanbul(IST)alsopostedremarkablegrowthover+20forthemonthofAugustWiththeon-goinguncertaintyandfiscalchallengesthathangoverEuropeanandNorthAmericaneconomiestheoverallglobalfreightmarketsremainsluggishastotalfreightwasalmostflatat+06inAugust2011AlthoughmodestgainsinfreighttrafficwereobservedincertainregionsEuropeexperiencedadeclineof-12intrafficThemajorfreighthubsofParis(CDG)Amsterdam(AMS)andFrankfurt(FRA)experienceddeclines
of-102-41and-40respectivelyAsia-Pacificalsorecordedweakperformanceinfreighttrafficwithayearovergrowthof+04
ACIWorldrsquosEconomicsDirectorRafaelEchevarnecommentedldquoOnthewholegrowthinpassengertraffichasremainedrelativelyconsistentfrommonthtomonthwithoverallgrowthratesintherealmof+4overthelasttwelvemonthsThusairtransporthasbeenimmunetothedownsiderisksthathavepersistedintheglobaleconomythroughout2011and2012HoweverevenwithstrongdemandinemergingmarketsfuellingthisgrowththisphenomenonisnotindefiniteGlobalairfreightontheotherhandisinastandstillwithrespecttogrowthinfreightvolumesfrom2011TheevidentcontractioninEuropeantrafficiscontributingtotheoveralllacklustreperformanceinairfreightrdquo
Clickhereforthefullmediarelease
6 ACI World Report ndash November 2012
ACI Signs Letter of Agreement with ICAOrsquos Technical Co-operation Bureau by Kevin Caron Assistant Director Global Training ACI World
On2October2012ACIDirectorGeneralAngelaGittenssignedaLetterofAgreementwithIvanGalanDirectorofICAOrsquosTechnicalCo-operationBureau
TheobjectiveoftheAgreementistocoordinatetheeffortsofbothorganizationsinprovidingairportswithtechnicaladvisoryservicessuchastrainingonissuesregardingsafetysecurityandsustainabledevelopment
TheoverallroleofICAOrsquosTechnicalCo-operationBureauistoprovideadviceandassistanceinthedevelopmentandimplementationofprojectsacrossthefullspectrumofcivilaviationaimedatthesafetysecurityenvironmentalprotectionandsustainabledevelopmentofnationalandinternationalcivilaviationinwhichairportsplayamajor
role
Left to right Angela Gittens Director General ACI World
Ivan Galan Director ICAOrsquos Technical Co-operation Bureau
Front row (left to right)
Angela Gittens Director General
ACI World
Ivan Galan Director Technical
Co-operation Bureau ICAO
Back row (left to right)
Michael Rossell Director ICAO Relations
ACI World
Kevin Caron Assistant Director Global
Training ACI World
Patrick Molinari Chief Procurement
Technical Co-operation Bureau ICAO
Estanislao Esono Anguesomo Chief
Field Personnel Technical Co-operation
Bureau ICAO
AccordingtoAngelaGittensldquoACIcontinuesclosecooperationwithICAOandthesigningofthisletterofunderstandingwiththeTechnicalCooperationBureauwillsupportourobjectivetoadvanceairportexcellenceinsafetysecurityeconomicvitalityandenvironmentalsustainabilityrdquo
IvanGalanstatedldquoThisAgreementpotentiatesthepossibilityofassistingStatesthroughtechnicalcooperationprojectsandIamconvincedthatACIandICAOTCBwillhaveaverysuccessfulcollaborationtothebenefitofcivilaviationworldwiderdquo
7ACI World Report ndash November 2012
8 ACI World Report ndash November 2012
ACI Speaks at ICAOrsquos Performance Based Navigation (PBN) Symposium by David Gamper Director Safety and Technical ACI World
ACIDirectorGeneralAngelaGittensspokeonthesubjectofldquoAirportsandPBNmdashwillitmakeadifferencerdquoShelentACIrsquossupporttoPBNmdashwhichstandsforPerformanceBasedNavigationmdashasahighpriorityforthewholeaviationsectorACIisconvincedthattheadvantagesforairportoperatorscanbeconsiderableinbothsafetyandefficiency
TheACIinterventioncameinasessionentitledldquoValidatingPBNmdashwhatrsquosinitformerdquowhichallowedallpartsoftheaviationsystemtobeheard
PBNmdashaccuratenavigationbysatellitemdashofferstheabilitytoflyapproachesanddeparturesmoreaccuratelyaswellasen-routeflightpathsWithPBNapproachesanddeparturesneednolongerbelimitedbyconventionalnavigationalaidsorstraight-lineILSfinalapproachesPBNcanenableairportstocreatemorecapacityintheskybyreorganizingflighttracksandincreasesafetyonrunwayswheretherewasnoprecisionapproachcapabilityWewantACImemberstoknowaboutthepossibilitiesofPBNandtogetinvolved-toseewhetheritcouldbenefitthemtoadoptit
HoweverAngelaGittensstruckamajorcautionforairportoperatorsthatnewapproachanddepartureroutesandalsonewATCprocedures(egrunwayalternation)needespeciallysensitivehandlingndashtheymaycreateldquonewnoiserdquoforpeoplewhowerenotaffectedbeforeandwhowillprotestMoreoverPBN
approachesanddepartureroutesareverypreciselyflownsothenoiseisevenmoreconcentrated
ACIurgesthatairportoperatorsmustbeinvolvedfromtheverybeginningofaPBNprojecttobringtheirexperiencetobearandtoinvolvethecommunity-withoutthisnoprojectcansucceedhoweverwell-designedandevenwithaglobalreductioninnoiseAngelaGittenssaidthattheATCtowerchieftheairspaceplannersandtheairlinechiefpilotsallneedtomakethemselvesavailabletoexplainandlistentoairportneighbours-andtheyshouldaddcommunityrelationstotheirportfolioofskills
AnotherareaofcautionisthathoweverwellPBNapproachesanddepartureroutesaredesignedtheyareworthlessiftheyarenotusedForexampleinamixedfleetenvironmentnonPBNcapableaircraftflyingtheconventionalapproachmaymakeitimpossibleforthePBN-capabletraffictoflyPBNapproachesSolutionscanbeforthePBNandnon-PBNroutestooverlayormergeonfinalapproachasseveralcasestudieshavedemonstratedWeneedtoincentivizetheairlinestoupgradeavionicsoftheirolderaircraftthroughmandatesorldquobestequippedbestservedrdquorules
InsummaryPBNcanofferadvantagesbutairportnoisepatternsrequireearlyattentionmdashinconsultationwiththecommunityAllpartiesneedtoseeabenefit
A curved PBN
approach that
reduces distance
flown emissions
and community
noise by avoiding
flying over homes
can be a win-win-
win situation
9ACI World Report ndash November 2012
The3rdICAOCAPSCAGlobalCoordinationand4thCAPSCA Americas Meetings took place in Santiago Chilefrom8to12October2012TheacronymCAPSCAstandsforldquoCollaborativeArrangementforthePreventionandmanagementofpublichealtheventsinCivilAviationrdquoInanutshellthemainobjectiveoftheICAOCAPSCAprojectistobringtogetherinternationalregional national and local aviation organisations to combineeffortsanddevelopacoordinatedapproachtomanageeventsandemergenciesrelatedtopublichealthTheChileanCivilAviationAuthorityhostedinSantiagomorethan110participantsfrom32States9InternationalOrganisationsandIndustryrepresentativesfromICAOWHOPAHOUNWTOACIIATAAIMAIFALPAMEDAIREUniversityofTorontoandACI
Themaincontentandoutcomesofthemeetingwere
bull PresentationfromICAOonCAPSCAachievementsandoutcomesin2012mdashthepositiveinfluenceandbenefitsofCAPSCAwherehighlightedincludingmeetingstrainingguidancematerialwebsiteandStateandAirportAssistanceVisits
bull InclusionofallhealthrelatedemergenciesunderCAPSCAndashienuclearcrisis
bull DiscussiononnovelcoronavirusthatwasidentifiedasthecauseofsevererespiratoryillnessintwoadultsfromSaudiArabiaandQatarinJuneandSeptember2012
bull InformationexchangeexperiencesandbestpracticessharedamongPublicHealthAuthoritiesandCivilAviationAuthorities
bull UpdatesfrominternationalorganisationssuchasWHOUNWTOIATAACI
bull PresentationfromUniversityofTorontoontheBioDiasporaproject(businessintelligencetosupportpublichealthdecisionmakingintheaviationindustry)
bull DiscussiononWHOpointofentrycertificationbull CAPSCAnextstepsandfuturefundingproposalsbull AssistancevisittoSCLairporttoassesstheirhealth
crisismanagementmeasuresVisittotheCrisisManagementCentreTWRhealthcrisisinspectionroomisolated(quarantine)facilitiesandoperatingprocedures
ACIstaffprovidedapresentationonagenericapproachtoBusinessContinuityManagementSystemtofacecriticaleventsatairportswithexcellentsupportandinterestfromairportoperatorspublichealthandcivilaviationauthoritiesThisgenericframeworkproposesexamplesofintegratingexistingemergencycontingencyandcontinuityplansintoasystematicmanagementsystemthroughanevolvingprocess
Formoreinformationonfacilitationandpublichealthinaviation please contact agarcia-alonsoaciaero
Managing Public Health Events in Aviation mdashICAO CAPSCA Global Project by David Gamper Director Safety and Technical ACI World
Participantsofthe3rdICAOCAPSCAGlobalCoordinationand4thCAPSCAAmericas Meetings
10 ACI World Report ndash November 2012
ACIrsquos Airport Excellence (APEX) in Safety Programme is currently developing new solutions to respond to the demand by ACI member airports to improve safety
CurrentsolutionsofferedbytheAPEXSafetyTeaminclude
bull SafetyReviewsbull IntegratedGlobalTrainingairportassistance
programmeforhostairportsbull Technicaloversightandbestpracticesharingbull CommunicationandeventsAPEXForum
Safety Reviews TheAPEXinSafetyProgrammeoffersauniqueopportunityforACImemberairportstoactivelyassesstheircurrentlevelofsafetyinamannerthatisnon-punitiveallinclusiveaswellasensuresthatinterestsofmembersareaddressedandadequatesolutionstotheseissuesaredevelopedMoreoverthesereviewswillbenefitfromACIbestpracticesoperationalexpertsfromSafetyPartnersandcontributionsfromtheInternationalCivilAviationOrganization(ICAO)
Integrated Global Training airport assistance programme for Host Airports WiththeaimofprovidingqualityservicetoACImembersAPEXinSafetyfacilitatesadequateprovisionoftrainingservicestosuittheparticularneedsofairportsasidentifiedthroughtheSafetyReviewonavarietyofsafetytopicsInthismannerAPEXservesasaone-stopshopforallaviationandsafetyrelatedtrainingmakingiteasierforairportstofindaswellasscheduletheparticulartrainingthattheyrequire
Technical oversight and best practice sharing AirportslookingforspecificexpertiseinaviationmayseekassistancefromtheAPEXTeamgivenourknowledgeofregionalaviationbodiesworldwidetheoperatingstructureoftheregionalaviationbodiesandtheservicestheyprovideAPEXservesasago-toentitytolocateregionallyspecificexpertiseinaviationsafety
andwemayalsogoasfarasorganizingmeetingsordiscussionspertainingtoproposedgoals
Communication and events APEX Forum Airports lookingtostayinformedaswellasactivelyparticipateinindustryeventsmayusetheAPEXforumasamediumtodiscussandkeepupwithcurrentairportsafetydevelopmentsandrelevanteventschedulesworldwide
NEW SOLUTIONS IN DEVELOPMENT
Airport mentoring and follow up services APEXinSafetyalsoaimsatfacilitatingtheprovisionofconsultancyservicestomemberairportswiththeaidofestablishedWorldBusinessPartners(WBP)therebyhelpingtoprojectadequatesolutionstovulnerabilitiesidentifiedbymemberairportsinamannerthatensuresstate-of-the-arttechnicalproficiencyandknow-how
Safety metrics In2013APEXwillimplementasystemtoanalysesafetytrendsandindicatorsfromACImembersinordertoprojectthemostaccuratesafetylevelsattainedgivinganindicationtothecurrentlevelofsafetyproficiencyenjoyedbyitsmembers
Publications online resourcesmdashAPEX Library TheAPEXlibrarywillserveasanonlineresourcecontainingthelatestpublicationsonsafetyissuesthatmaybebeneficialtoACImembers
APEXinSafetyisagrowingprogrammewithrapidlyexpandinginitiativeswhichareconstantlybeingimprovedasnewsolutionstoissuesraisedbyACImembersaredevelopedInthenearfutureAPEXalsoaimsatfacilitatingfinancialbackingforsafetyrelatedimprovementsthroughfinancialassistanceaswellasfundingandaidforsafetyprojects
For further information on the APEX in Safety Programme please visit wwwaciaeroAPEX
or contact Adrian Cioranu at acioranuaciaero
by Paul Aliu
11ACI World Report ndash November 2012
TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking
MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering
UNDERSTAND needs and expectations of your passengers
BENCHMARKING Commercial Services
LEARN from global best practice
BENCHMARK satisfaction levels and sales performance with top airports around the world
The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne
ACI Director of Economics+1 514 373-1211rechevarneaciaero
Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom
wwwairportservicequalitycomcontentretailhtml
12 ACI World Report ndash November 2012
Largest Ever ASQ Airport Forum Held in Istanbul by Sevda Fevzi Marketing Manager ACI World Thefinalinstalmentoftheannual2012ASQForumforAfricaAsiaEuropeandtheMiddletookplaceinthehistoricalcityofIstanbullastmonth
Over150airportdelegatesgatheredtodiscussthelatestASQdevelopmentssharebestpracticesandtakepartininteractivesessionsTheeventwasthelargestASQForumtodate
TheannualForumprovidesairportmanagerswiththeopportunitytomeetandshareideasonimprovingthequalityofairportservicesforpassengers
Topicsdiscussedinlcuded
bull Latestairportservicequalitydevelopmentsbull NewestdevelopmentsandfindingsfromASQRetail
FoodandBeverage(FampB)bull Fine-tuningwayfindingatairportsbull InteractivesessionsonpresentingASQresultsbull Usingdemographicsurveystounderstand
passengerprofilesbull Bestpracticesessioningroundtransportation
AirportcasestudypresentationswerepresentedbystafffromMunichAirportBeijingCapitalInternationalAirportLondonGatwickAirportDohaInternationalAirportandZurichAirportThecasestudiesincludedmanagingwaitingtimesPAXsecurityefficiencymanagingservicequalityusingASQtoimproveairportprocessesmanagingairportretailandlandsidetraffic
ThefirstdayconcludedwiththeASQFieldworkAwardsceremonyfollowedbytheGalaDinnerwhosebackdropofferedstunningviewsoftheBosphorusSea
ACIthanksalldelegateswhoattendedthe2012ASQForum
Datesandlocationsforthe2013ASQForumswillbeannouncedinJanuary2013
Photosfromthe2012ASQForumeventscanbeviewedbysubscribingtothequarterlyASQNewsletterndashASQXchangePleasesendanemailtomarketingaciaero ifyouwouldliketosubscribetothisnewsletter
WeareverypleasedtoannouncenewadditionstotheASQSurveyfamily
bull LasVegasMcCarrenbull StLouisbull Mazatlan
WewouldalsoliketoextendawarmwelcometoMauritiusAirportwhoarenowthe15thairporttojointheASQRetailSurveyprogramme
FormoreinformationabouttheASQprogramme please contact SevdaFevziManager MarketingT+15143731232E sfevziaciaeroW wwwairportservicequalityaero
13ACI World Report ndash November 2012
Followingahighlysuccessful21stACIAfricaRegionalConferenceGeneralAssemblyandExhibition35participantsattendedtheby-invitationonlySafetyManagementSystems(SMS)Workshoprdquo
ThiswasthethirdseminarheldinAfricain2012withearlierworkshopstakingplaceinJohannesburgandTunisinthefirsthalfoftheyearThismostrecentsessionwasmadepossiblethroughthesponsorshipofACINorthAmericaforACIAfrica
Overthepast12monthstheregionimplementedauditsatairportsinTogoMozambiqueandZambiathroughACIrsquosAPEXinSafetyprogrammeThusparticipantsinWorkshopwereabletogainvaluableknowledgeonmethodsofaddressingtheareasofimprovementthatwereidentifiedthroughtheaudit
TheACIAfricamembershipwaswellrepresentedwithdelegatesfromthefiveregionsofthecontinentndashNorthernWesternCentralEasternandSouthern
AfricaAttendeesincludedadiverserangeofairportprofessionalsrangingfromairportexecutivesandairportmanagerstodirectorsofsafetymanagersandsafetyinspectors
TopicscoveredduringtheWorkshopincludedsafetymanagementsystemscultureandregulatorsframeworksThediversemixofparticipantsfromlargeandsmallairportsandfromFrenchandEnglishspeakingcountriescontributedtoadynamiclearningexperience
ACIAfricawouldliketoexpressitssincerethankstotheACINorthAmericamembershipforsponsoringthisWorkshopWewouldalsoliketoextendaspecialthankyoutoNationalAirportsCorporationLimitedforgraciouslyhostingtheeventinbeautifulZambia
Foruptodatenewsandinformationonupcomingevents please visit httpwwwaci-africaaero
Safety Management Systems Workshop (SMS) Workshop Held in Livingstone Zambiaby Tebello Mokhema Project Manager Communication Membership amp Strategy ACI Africa
Participants of the SMS Workshop in Livingstone Zambia
14 ACI World Report ndash November 2012
Airport Operations Diploma Programme(OnlineProgramme)
TheAirportOperationsDiplomaProgrammeprovidesparticipantswithabroadunderstandingofAirportOperationsintheareasof AirsideOperationsTerminalandLandsideOperationsandBusinessOperationsTheProgrammeprovidestheknowledgetosuccessfullyaddresstheoperationalandbusinessneedsof21stCenturyairports
Who Should Enrol
bull CurrentneworfuturepersonnelinvolvedinAirsideTerminalLandsideorBusinessOperationsbull Personnelwishingtoenhancetheircareeropportunitiesandadvancetoleadershipandmanagementpositionsbull WorldBusinessPartnersandAssociateswhowishtoimprovetheirknowledgeandunderstandingofAirportOperations
Programme Structure
Thenew AirportOperationsDiplomaProgramme ismadeupofthefollowingthreecertificatecourses
1 AirsideOperations- availablenow2 TerminalandLandsideOperations- ScheduledforreleaseearlyQ120133 AirportBusinessOperations- ScheduledforreleaseearlyQ22013
For more information ontheonlineAirportOperationsDiplomaProgrammevisitwwwolcaero or contact enrolmentsolcaero
For information on ACI Global Training programmes and course offerings visit us online at wwwaciaerotraining
Enrolment
Participantswhopre-registerfortheprogrammepriorto31stDecember2012willbeentitledtoa10EarlyBirddiscount
RegularEnrolmentFee $179500EarlyBird Enrolment Fee $161550
Pre-registrationcandidateswillbeabletocommencetheCertificateinAirsideOperationsimmediatelyandwillbeautomaticallyenrolledintheCertificateinTerminalandLandsideOperationsandCertificateinAirportBusiness Operationsastheyarereleasedinthefirsthalfof2013
To register forthisonlineprogramme please visit wwwolcaero or contact enrolmentsolcaero
For all other course and programme inquiries contact ACI Global Training at trainingaciaero
15ACI World Report ndash November 2012
ItiswithgreatpleasurethatACIannouncesthepromulgationofthe2013GlobalTrainingCalendarThiscalendarhasbeencreatedinresponsetotheevergrowingtrainingneedsofourmembers
For2013wearehappytooffersomeofourpopularcoursessuchasDevelopingaCustomerServiceCultureatAirportManagingServiceQualityatAirportsandtheeverpopularGSNDiplomaProgramme
NewandinterestingcoursesthatwillbelaunchednextyearincludeAirportEnterprise Risk Management and Airport RevenueGeneration
Theofficial2013ACIGlobalTrainingCalendarwillbeavailableonlineFriday 2November2012
Course Programme Location Country Language EUR Price USD Price
3-7 December Airline Management for Airport Professionals AMPAP Elective Johannesburg South Africa English euro 1000 $1400
11-15 November Aerodrome Certification Safety Abu Dhabi UAE English euro 1000 $140011-15 November GSN 3 Emergency Planning and Crisis Management GSN Abu Dhabi UAE English euro 1000 $140018-22 November Airport Environmental Management Environment Abu Dhabi UAE English euro 1000 $140018-22 November GSN 6 - Aerodrome Safety Compliance and Auditing GSN-Advanced Abu Dhabi UAE English euro 1000 $140025-27 November Understanding ICAO Annex 14 Safety Abu Dhabi UAE English euro 650 $910
3-7 December GSN 1 Safety Management Systems GSN Kuala-Lumpur Malaysia English euro 1000 $140009-13 December Apron Management Safety Abu Dhabi UAE English euro 1000 $1400
12-14 November Passengers with Reduced Mobility Workshops Facilitation Zagreb Croatia English euro 650 $91012-14 November Airport Non-Aeronautical Revenues Economics Istanbul Turkey English euro 650 $910
3-5 December Air Traffic Forecasting Economics Bucharest Romania English euro 650 $910
3-7 December ACIICAO User Charges AMPAP Elective Nashville USA English euro 2000 $2600AMPAP elective courseFor additional information on the courses or to register please visit our website wwaciaerotraining
North America
ACI Global Training 2012Africa
Asia Pacific
Europe
Latin America
Date
16 ACI World Report ndash November 2012
Ritz Carlton Hotel Abu Dhabi | 29-31 January 2013
lsquoTHOUGHT LEADERSHIP IN TRAVEL RETAILrsquo ndash MARKING TEN YEARS OF TRINITY
Speakers include Philippe Schaus Chief Executive DFS GroupDag Rasmussen Chairman amp CEO Lagardegravere ServicesSusan Whelan Senior Executive Vice President King Power International Group (Thailand)Garry Stock Chairman James Richardson Duty FreeRick Blatstein CEO OTG ManagementDr Zhou Ting Associate Professor of Beijing University of International Business and Economics and Dean of Fortune Character InstituteMohammed Al Bulooki Chief Commercial Officer Abu Dhabi Airports CompanyCarsten Noslashrland Vice President Sales and Marketing Copenhagen AirportsRene Baumann Vice President Commercial Bangalore International AirportBarbara Lavernos Managing Director LrsquoOreacuteal Luxe ndash Travel Retail WorldwideRoland Abella Managing Director Diageo Global Travel amp Middle EastAndreas Fehr Managing Director Kraft Foods World Travel RetailJim Perry Vice President and Managing Director Brown-Forman Global Travel Retail
Plus Speakers from Schiphol Airport Retail Schiphol Group Melbourne Airport Nestleacute International Travel Retail and others to be named soon
A partnership betweenHosted by
For more information about The Trinity Forum 2013 email Martin Moodie at MartinTheMoodieReportcom
Register now by contacting Nathalie Zulauf at eventsaciaero
17ACI World Report ndash November 2012
ACI Welcomes Six New World Business Partners
Haneda Passenger Service Co Ltd3-2HanedaAirport3-chomeOta-kuTokyoJapan
WBP Contact PersonMrKazuoShinkaiPresidentTel+810357578500Emailk-shinkaihps-cojpwwwhps-cojp
RegionACIAsia-PacificLevelRegular
HanedaPassengerServiceawhollyownedsubsidiaryofJapanAirportTerminalisbasedatTokyoInternationalAirportatHaneda
WeprovidevarietyservicesincludingairportinformationtravelinsurancerailwayampbusticketshotelreservationsalloverJapanlostampfoundinquiriesattheInformationampCustomerServiceCountersbothatInternationalampDomesticpassengerterminalsatHanedaAirport
WealsoprovidetravelagencybusinessandweorganizestudytoursmainlyfortheAllJapanAirportTerminalsAssociationInctoSoutheastAsiaEuropeandNorthAmericaannuallywithgreatassistancefromACImembersallovertheworld
Aeroscape Services Pte Ltd10AInstitutionHillSingapore239664Singapore
WBP Contact PersonMrSulaimanZainulAbidinIAPDirectorTel+6597707577Email sulaimanzaaeroscapecomwwwaeroscapecom
Region ACIAsia-PacificLevel Regular
18 ACI World Report ndash November 2012
ACI Welcomes Six New World Business PartnersOrient Sun International Media Group (HK) LimitedUnit160116F113ArgyleStreetMongkokKowloonHongKong
WBP Contact PersonMrTonnyHungGeneral ManagerTel+85221349799Email 1221osmigcomwwwosmigcom
RegionACIAsia-PacificLevelRegular
ORIENTSUNINTERNATIONALMEDIAGROUP(HK)LIMITEDoriginatedfromOrientSunAdvertisingCoLtdfoundin1993hassuchsubordinateenterprisesasOrientSunPeriodocalsCoLtdOrientSunExhibitionCoLtdOrientSunTabTechnologyCoLtdandOrientSunInvestmentConsultantCoLtdAtpresentthegeneralsupervisiondepartmentissetupinShanghaiand14companiesandofficesareestablishedinChinesefirst-tiercitiesAlsohavingsetupbranchesinSouthKoreaJapanandmanyotherSoutheastAsiancountriesORIENTSUNINTERNATIONALMEDIAGROUP(HK)LIMITEDhasbecamealeadinggroupinmodernChinesemediaindustry
LK Luftqualitaumlt AG ndash IonairStaldenhof3ACH-6014LucerneSwitzerland
WBP Contact PersonMrChristopheBerthoudSalesDirectorEuropeTel+41412610505Email ChristopheBerthoudionairchwwwaeroscapecom
Region ACIAsia-PacificLevel Gold(smallbusiness)
Since1993LKLuftqualitaumltAGndashIonairreghasbecomeaworldwideleaderindevelopingandproducinginnovativeandenergysavingdynamicsupply-airionizationanddesignsolutionsforcomfortclimateairpurificationandodorneutralizationWesupportourcustomersfromdesigntoengineeringandimplementationofneworreconstructedHVACsystemsIonairreg-naturallyfreshair
19ACI World Report ndash November 2012
ACI Welcomes Six New World Business PartnersDinamic Manutencio del Bages SAclesescoles08251SantpedorSpain
WBP Contact PersonMrJosephTorrentCommercial Manager
Tel+34938272600Email JosepTorrentdinamic-grupcomwwwdinamic-grupcom
RegionEuropeLevel Gold
Dinamicisafamiliarcompanyfoundedin1975preparedtotransformanykindofsheetmetalproductsasequipmentsubcontractorItalsomanufacturesseveralinnerlogisticstransportationmachineryasitsownrangeofproductsScannojetisthenewhandbaggagesecuritychecksystem
Robert and CompanyStaldenhof3ACH-6014LucerneSwitzerland
WBP Contact PersonMrMichaelKKluttzChairman
T+14045774000Email mkluttzrobertcocomwwwrobertandcompanycom
229PeachtreeStreetNEInternationalTowerSuite2000AtlantaGA30303USA
Region ACINorthAmericaLevel Silver
RobertandCompanyprovidesfullserviceplanningprogrammingarchitectureengineeringdesignandprojectmanagementfordomesticinternationalandmilitaryairfieldsCurrentprojectsincludeairportfacilityplanningsitedevelopmentfuelstorageanddistributionairfieldlightingsignageNAVAIDShangarsmaintenancefacilitiespavementsparkingCONRACfacilitiesaccessenvironmentalimpactsandcoordinationoffundingprograms
20 ACI World Report ndash November 2012
Regional World Business Partner ContactsACI WBP AFRAliTounsiEmailatounsiaci-africaaero
ACI WBP LACJavierMartinezEmailjmartinezaci-lacaero
ACI WBP ASIA-PACAda TseEmail adaaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorg
ACIWBPEUR YuliaPlyusninaEmailyuliaplyusninaaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
WebsiteContentCoordinatorACI World
btayloraciaero
21ACI World Report ndash November 2012
22 ACI World Report ndash November 2012
23ACI World Report ndash November 2012
Airport World 5 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight ACIrsquos regionAirports Quito London City Puerto VallartaSpecial report IT innovation and trendsPlus Airport design amp facilities management
Follow us on
Click hereto view
online version
wwwairport-worldcom
AW5_online_aci_wr_Oct12indd 1 19102012 1511
24 ACI World Report ndash November 2012
EVENTSCALENDAR
2012
ICAO European Regional Runway Safety Seminar6-8 November 2012Moscow Russia
2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico
2012 Airport Concessions Conference12-14 November 2012Denver Colorado US
ICAO 12th Air Navigation Conference19-30 November 2012Montreal Canada
ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp Exhibition26-28 November 2012Amsterdam The Netherlands
2012 International Aviation Issues Seminar 6-7 December 2012 Washington DC US
2013
2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US
Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US
The Trinity Forum29-31 JanuaryAbu Dhabi UAE
CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US
Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US
Operations amp Technical Affairs Conference 5-7 March St Petersburg FL US
ACI Economics and Finance Conference6-8 MarchSingapore
Air Cargo Conference 10-12 March Las Vegas NV US
ACI-NA AAAE Washington Legislative Conference 20-21 March Washington DC US
Airports Canada Conference amp Exhibition 10-12 April Montreal QC Canada
Airport Board Members amp Commissioners Conference 14-16 April Biloxi MS US
5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France
8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand
Airport Economics amp Human Capital Conference 22-24 April Portland OR US
23rd ACI World EUROPE Annual General Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey
For a complete list of events visitusonlineat
wwwaciaeroevents
25ACI World Report ndash November 2012
26 ACI World Report ndash November 2012
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
the ACI Global Training Course Catalogue
Global Traffic Forecast 2012-2031
4 ACI World Report ndash November 2012
In partnership with
AIRPORTS COUNCILINTERNATIONAL
To purchase your copy of the report
P +1 514 373 1207E publicationsaciaero
wwwaciaero
NEW ACI Global Traffic Forecast (2012 - 2031)
The ACI Global Traffic Forecast is the worldwide industry reference Combining ACIrsquos global industry data sets and DKMArsquos 40 years of forecasting expertise it provides unbiased traffic developments from the perspective of the airport industry
Based on traffic forecasts from nearly 200 airports worldwide and on the latest traffic statistics the report offers the most up to date information and insight on expected traffic development around the world
Forecast Highlights
Development of passenger traffic worldwide Traffic projections by world region Individual forecasts for over 100 countries Freight and aircraft movement forecasts
copy istockphotocom Nikada
5ACI World Report ndash November 2012
Passenger Traffic Continues on Upward Trajectory at 5 Growth Year over Year in August Allregionspostedstrongyear-over-yeargainsinpassengertrafficinAugust2012althoughamajorsourceofthesustainedexpansioninpassengertrafficcontinuestobeprimarilyfromemergingmarketsMajorAsianairportssuchasJakarta(CGK)Bangkok(BKK)andSingapore(SIN)eachexperienceddoubledigitgainsof+257+114+109respectivelyMovingwestwardtheairportsofDubai(DXB)andIstanbul(IST)alsopostedremarkablegrowthover+20forthemonthofAugustWiththeon-goinguncertaintyandfiscalchallengesthathangoverEuropeanandNorthAmericaneconomiestheoverallglobalfreightmarketsremainsluggishastotalfreightwasalmostflatat+06inAugust2011AlthoughmodestgainsinfreighttrafficwereobservedincertainregionsEuropeexperiencedadeclineof-12intrafficThemajorfreighthubsofParis(CDG)Amsterdam(AMS)andFrankfurt(FRA)experienceddeclines
of-102-41and-40respectivelyAsia-Pacificalsorecordedweakperformanceinfreighttrafficwithayearovergrowthof+04
ACIWorldrsquosEconomicsDirectorRafaelEchevarnecommentedldquoOnthewholegrowthinpassengertraffichasremainedrelativelyconsistentfrommonthtomonthwithoverallgrowthratesintherealmof+4overthelasttwelvemonthsThusairtransporthasbeenimmunetothedownsiderisksthathavepersistedintheglobaleconomythroughout2011and2012HoweverevenwithstrongdemandinemergingmarketsfuellingthisgrowththisphenomenonisnotindefiniteGlobalairfreightontheotherhandisinastandstillwithrespecttogrowthinfreightvolumesfrom2011TheevidentcontractioninEuropeantrafficiscontributingtotheoveralllacklustreperformanceinairfreightrdquo
Clickhereforthefullmediarelease
6 ACI World Report ndash November 2012
ACI Signs Letter of Agreement with ICAOrsquos Technical Co-operation Bureau by Kevin Caron Assistant Director Global Training ACI World
On2October2012ACIDirectorGeneralAngelaGittenssignedaLetterofAgreementwithIvanGalanDirectorofICAOrsquosTechnicalCo-operationBureau
TheobjectiveoftheAgreementistocoordinatetheeffortsofbothorganizationsinprovidingairportswithtechnicaladvisoryservicessuchastrainingonissuesregardingsafetysecurityandsustainabledevelopment
TheoverallroleofICAOrsquosTechnicalCo-operationBureauistoprovideadviceandassistanceinthedevelopmentandimplementationofprojectsacrossthefullspectrumofcivilaviationaimedatthesafetysecurityenvironmentalprotectionandsustainabledevelopmentofnationalandinternationalcivilaviationinwhichairportsplayamajor
role
Left to right Angela Gittens Director General ACI World
Ivan Galan Director ICAOrsquos Technical Co-operation Bureau
Front row (left to right)
Angela Gittens Director General
ACI World
Ivan Galan Director Technical
Co-operation Bureau ICAO
Back row (left to right)
Michael Rossell Director ICAO Relations
ACI World
Kevin Caron Assistant Director Global
Training ACI World
Patrick Molinari Chief Procurement
Technical Co-operation Bureau ICAO
Estanislao Esono Anguesomo Chief
Field Personnel Technical Co-operation
Bureau ICAO
AccordingtoAngelaGittensldquoACIcontinuesclosecooperationwithICAOandthesigningofthisletterofunderstandingwiththeTechnicalCooperationBureauwillsupportourobjectivetoadvanceairportexcellenceinsafetysecurityeconomicvitalityandenvironmentalsustainabilityrdquo
IvanGalanstatedldquoThisAgreementpotentiatesthepossibilityofassistingStatesthroughtechnicalcooperationprojectsandIamconvincedthatACIandICAOTCBwillhaveaverysuccessfulcollaborationtothebenefitofcivilaviationworldwiderdquo
7ACI World Report ndash November 2012
8 ACI World Report ndash November 2012
ACI Speaks at ICAOrsquos Performance Based Navigation (PBN) Symposium by David Gamper Director Safety and Technical ACI World
ACIDirectorGeneralAngelaGittensspokeonthesubjectofldquoAirportsandPBNmdashwillitmakeadifferencerdquoShelentACIrsquossupporttoPBNmdashwhichstandsforPerformanceBasedNavigationmdashasahighpriorityforthewholeaviationsectorACIisconvincedthattheadvantagesforairportoperatorscanbeconsiderableinbothsafetyandefficiency
TheACIinterventioncameinasessionentitledldquoValidatingPBNmdashwhatrsquosinitformerdquowhichallowedallpartsoftheaviationsystemtobeheard
PBNmdashaccuratenavigationbysatellitemdashofferstheabilitytoflyapproachesanddeparturesmoreaccuratelyaswellasen-routeflightpathsWithPBNapproachesanddeparturesneednolongerbelimitedbyconventionalnavigationalaidsorstraight-lineILSfinalapproachesPBNcanenableairportstocreatemorecapacityintheskybyreorganizingflighttracksandincreasesafetyonrunwayswheretherewasnoprecisionapproachcapabilityWewantACImemberstoknowaboutthepossibilitiesofPBNandtogetinvolved-toseewhetheritcouldbenefitthemtoadoptit
HoweverAngelaGittensstruckamajorcautionforairportoperatorsthatnewapproachanddepartureroutesandalsonewATCprocedures(egrunwayalternation)needespeciallysensitivehandlingndashtheymaycreateldquonewnoiserdquoforpeoplewhowerenotaffectedbeforeandwhowillprotestMoreoverPBN
approachesanddepartureroutesareverypreciselyflownsothenoiseisevenmoreconcentrated
ACIurgesthatairportoperatorsmustbeinvolvedfromtheverybeginningofaPBNprojecttobringtheirexperiencetobearandtoinvolvethecommunity-withoutthisnoprojectcansucceedhoweverwell-designedandevenwithaglobalreductioninnoiseAngelaGittenssaidthattheATCtowerchieftheairspaceplannersandtheairlinechiefpilotsallneedtomakethemselvesavailabletoexplainandlistentoairportneighbours-andtheyshouldaddcommunityrelationstotheirportfolioofskills
AnotherareaofcautionisthathoweverwellPBNapproachesanddepartureroutesaredesignedtheyareworthlessiftheyarenotusedForexampleinamixedfleetenvironmentnonPBNcapableaircraftflyingtheconventionalapproachmaymakeitimpossibleforthePBN-capabletraffictoflyPBNapproachesSolutionscanbeforthePBNandnon-PBNroutestooverlayormergeonfinalapproachasseveralcasestudieshavedemonstratedWeneedtoincentivizetheairlinestoupgradeavionicsoftheirolderaircraftthroughmandatesorldquobestequippedbestservedrdquorules
InsummaryPBNcanofferadvantagesbutairportnoisepatternsrequireearlyattentionmdashinconsultationwiththecommunityAllpartiesneedtoseeabenefit
A curved PBN
approach that
reduces distance
flown emissions
and community
noise by avoiding
flying over homes
can be a win-win-
win situation
9ACI World Report ndash November 2012
The3rdICAOCAPSCAGlobalCoordinationand4thCAPSCA Americas Meetings took place in Santiago Chilefrom8to12October2012TheacronymCAPSCAstandsforldquoCollaborativeArrangementforthePreventionandmanagementofpublichealtheventsinCivilAviationrdquoInanutshellthemainobjectiveoftheICAOCAPSCAprojectistobringtogetherinternationalregional national and local aviation organisations to combineeffortsanddevelopacoordinatedapproachtomanageeventsandemergenciesrelatedtopublichealthTheChileanCivilAviationAuthorityhostedinSantiagomorethan110participantsfrom32States9InternationalOrganisationsandIndustryrepresentativesfromICAOWHOPAHOUNWTOACIIATAAIMAIFALPAMEDAIREUniversityofTorontoandACI
Themaincontentandoutcomesofthemeetingwere
bull PresentationfromICAOonCAPSCAachievementsandoutcomesin2012mdashthepositiveinfluenceandbenefitsofCAPSCAwherehighlightedincludingmeetingstrainingguidancematerialwebsiteandStateandAirportAssistanceVisits
bull InclusionofallhealthrelatedemergenciesunderCAPSCAndashienuclearcrisis
bull DiscussiononnovelcoronavirusthatwasidentifiedasthecauseofsevererespiratoryillnessintwoadultsfromSaudiArabiaandQatarinJuneandSeptember2012
bull InformationexchangeexperiencesandbestpracticessharedamongPublicHealthAuthoritiesandCivilAviationAuthorities
bull UpdatesfrominternationalorganisationssuchasWHOUNWTOIATAACI
bull PresentationfromUniversityofTorontoontheBioDiasporaproject(businessintelligencetosupportpublichealthdecisionmakingintheaviationindustry)
bull DiscussiononWHOpointofentrycertificationbull CAPSCAnextstepsandfuturefundingproposalsbull AssistancevisittoSCLairporttoassesstheirhealth
crisismanagementmeasuresVisittotheCrisisManagementCentreTWRhealthcrisisinspectionroomisolated(quarantine)facilitiesandoperatingprocedures
ACIstaffprovidedapresentationonagenericapproachtoBusinessContinuityManagementSystemtofacecriticaleventsatairportswithexcellentsupportandinterestfromairportoperatorspublichealthandcivilaviationauthoritiesThisgenericframeworkproposesexamplesofintegratingexistingemergencycontingencyandcontinuityplansintoasystematicmanagementsystemthroughanevolvingprocess
Formoreinformationonfacilitationandpublichealthinaviation please contact agarcia-alonsoaciaero
Managing Public Health Events in Aviation mdashICAO CAPSCA Global Project by David Gamper Director Safety and Technical ACI World
Participantsofthe3rdICAOCAPSCAGlobalCoordinationand4thCAPSCAAmericas Meetings
10 ACI World Report ndash November 2012
ACIrsquos Airport Excellence (APEX) in Safety Programme is currently developing new solutions to respond to the demand by ACI member airports to improve safety
CurrentsolutionsofferedbytheAPEXSafetyTeaminclude
bull SafetyReviewsbull IntegratedGlobalTrainingairportassistance
programmeforhostairportsbull Technicaloversightandbestpracticesharingbull CommunicationandeventsAPEXForum
Safety Reviews TheAPEXinSafetyProgrammeoffersauniqueopportunityforACImemberairportstoactivelyassesstheircurrentlevelofsafetyinamannerthatisnon-punitiveallinclusiveaswellasensuresthatinterestsofmembersareaddressedandadequatesolutionstotheseissuesaredevelopedMoreoverthesereviewswillbenefitfromACIbestpracticesoperationalexpertsfromSafetyPartnersandcontributionsfromtheInternationalCivilAviationOrganization(ICAO)
Integrated Global Training airport assistance programme for Host Airports WiththeaimofprovidingqualityservicetoACImembersAPEXinSafetyfacilitatesadequateprovisionoftrainingservicestosuittheparticularneedsofairportsasidentifiedthroughtheSafetyReviewonavarietyofsafetytopicsInthismannerAPEXservesasaone-stopshopforallaviationandsafetyrelatedtrainingmakingiteasierforairportstofindaswellasscheduletheparticulartrainingthattheyrequire
Technical oversight and best practice sharing AirportslookingforspecificexpertiseinaviationmayseekassistancefromtheAPEXTeamgivenourknowledgeofregionalaviationbodiesworldwidetheoperatingstructureoftheregionalaviationbodiesandtheservicestheyprovideAPEXservesasago-toentitytolocateregionallyspecificexpertiseinaviationsafety
andwemayalsogoasfarasorganizingmeetingsordiscussionspertainingtoproposedgoals
Communication and events APEX Forum Airports lookingtostayinformedaswellasactivelyparticipateinindustryeventsmayusetheAPEXforumasamediumtodiscussandkeepupwithcurrentairportsafetydevelopmentsandrelevanteventschedulesworldwide
NEW SOLUTIONS IN DEVELOPMENT
Airport mentoring and follow up services APEXinSafetyalsoaimsatfacilitatingtheprovisionofconsultancyservicestomemberairportswiththeaidofestablishedWorldBusinessPartners(WBP)therebyhelpingtoprojectadequatesolutionstovulnerabilitiesidentifiedbymemberairportsinamannerthatensuresstate-of-the-arttechnicalproficiencyandknow-how
Safety metrics In2013APEXwillimplementasystemtoanalysesafetytrendsandindicatorsfromACImembersinordertoprojectthemostaccuratesafetylevelsattainedgivinganindicationtothecurrentlevelofsafetyproficiencyenjoyedbyitsmembers
Publications online resourcesmdashAPEX Library TheAPEXlibrarywillserveasanonlineresourcecontainingthelatestpublicationsonsafetyissuesthatmaybebeneficialtoACImembers
APEXinSafetyisagrowingprogrammewithrapidlyexpandinginitiativeswhichareconstantlybeingimprovedasnewsolutionstoissuesraisedbyACImembersaredevelopedInthenearfutureAPEXalsoaimsatfacilitatingfinancialbackingforsafetyrelatedimprovementsthroughfinancialassistanceaswellasfundingandaidforsafetyprojects
For further information on the APEX in Safety Programme please visit wwwaciaeroAPEX
or contact Adrian Cioranu at acioranuaciaero
by Paul Aliu
11ACI World Report ndash November 2012
TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking
MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering
UNDERSTAND needs and expectations of your passengers
BENCHMARKING Commercial Services
LEARN from global best practice
BENCHMARK satisfaction levels and sales performance with top airports around the world
The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne
ACI Director of Economics+1 514 373-1211rechevarneaciaero
Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom
wwwairportservicequalitycomcontentretailhtml
12 ACI World Report ndash November 2012
Largest Ever ASQ Airport Forum Held in Istanbul by Sevda Fevzi Marketing Manager ACI World Thefinalinstalmentoftheannual2012ASQForumforAfricaAsiaEuropeandtheMiddletookplaceinthehistoricalcityofIstanbullastmonth
Over150airportdelegatesgatheredtodiscussthelatestASQdevelopmentssharebestpracticesandtakepartininteractivesessionsTheeventwasthelargestASQForumtodate
TheannualForumprovidesairportmanagerswiththeopportunitytomeetandshareideasonimprovingthequalityofairportservicesforpassengers
Topicsdiscussedinlcuded
bull Latestairportservicequalitydevelopmentsbull NewestdevelopmentsandfindingsfromASQRetail
FoodandBeverage(FampB)bull Fine-tuningwayfindingatairportsbull InteractivesessionsonpresentingASQresultsbull Usingdemographicsurveystounderstand
passengerprofilesbull Bestpracticesessioningroundtransportation
AirportcasestudypresentationswerepresentedbystafffromMunichAirportBeijingCapitalInternationalAirportLondonGatwickAirportDohaInternationalAirportandZurichAirportThecasestudiesincludedmanagingwaitingtimesPAXsecurityefficiencymanagingservicequalityusingASQtoimproveairportprocessesmanagingairportretailandlandsidetraffic
ThefirstdayconcludedwiththeASQFieldworkAwardsceremonyfollowedbytheGalaDinnerwhosebackdropofferedstunningviewsoftheBosphorusSea
ACIthanksalldelegateswhoattendedthe2012ASQForum
Datesandlocationsforthe2013ASQForumswillbeannouncedinJanuary2013
Photosfromthe2012ASQForumeventscanbeviewedbysubscribingtothequarterlyASQNewsletterndashASQXchangePleasesendanemailtomarketingaciaero ifyouwouldliketosubscribetothisnewsletter
WeareverypleasedtoannouncenewadditionstotheASQSurveyfamily
bull LasVegasMcCarrenbull StLouisbull Mazatlan
WewouldalsoliketoextendawarmwelcometoMauritiusAirportwhoarenowthe15thairporttojointheASQRetailSurveyprogramme
FormoreinformationabouttheASQprogramme please contact SevdaFevziManager MarketingT+15143731232E sfevziaciaeroW wwwairportservicequalityaero
13ACI World Report ndash November 2012
Followingahighlysuccessful21stACIAfricaRegionalConferenceGeneralAssemblyandExhibition35participantsattendedtheby-invitationonlySafetyManagementSystems(SMS)Workshoprdquo
ThiswasthethirdseminarheldinAfricain2012withearlierworkshopstakingplaceinJohannesburgandTunisinthefirsthalfoftheyearThismostrecentsessionwasmadepossiblethroughthesponsorshipofACINorthAmericaforACIAfrica
Overthepast12monthstheregionimplementedauditsatairportsinTogoMozambiqueandZambiathroughACIrsquosAPEXinSafetyprogrammeThusparticipantsinWorkshopwereabletogainvaluableknowledgeonmethodsofaddressingtheareasofimprovementthatwereidentifiedthroughtheaudit
TheACIAfricamembershipwaswellrepresentedwithdelegatesfromthefiveregionsofthecontinentndashNorthernWesternCentralEasternandSouthern
AfricaAttendeesincludedadiverserangeofairportprofessionalsrangingfromairportexecutivesandairportmanagerstodirectorsofsafetymanagersandsafetyinspectors
TopicscoveredduringtheWorkshopincludedsafetymanagementsystemscultureandregulatorsframeworksThediversemixofparticipantsfromlargeandsmallairportsandfromFrenchandEnglishspeakingcountriescontributedtoadynamiclearningexperience
ACIAfricawouldliketoexpressitssincerethankstotheACINorthAmericamembershipforsponsoringthisWorkshopWewouldalsoliketoextendaspecialthankyoutoNationalAirportsCorporationLimitedforgraciouslyhostingtheeventinbeautifulZambia
Foruptodatenewsandinformationonupcomingevents please visit httpwwwaci-africaaero
Safety Management Systems Workshop (SMS) Workshop Held in Livingstone Zambiaby Tebello Mokhema Project Manager Communication Membership amp Strategy ACI Africa
Participants of the SMS Workshop in Livingstone Zambia
14 ACI World Report ndash November 2012
Airport Operations Diploma Programme(OnlineProgramme)
TheAirportOperationsDiplomaProgrammeprovidesparticipantswithabroadunderstandingofAirportOperationsintheareasof AirsideOperationsTerminalandLandsideOperationsandBusinessOperationsTheProgrammeprovidestheknowledgetosuccessfullyaddresstheoperationalandbusinessneedsof21stCenturyairports
Who Should Enrol
bull CurrentneworfuturepersonnelinvolvedinAirsideTerminalLandsideorBusinessOperationsbull Personnelwishingtoenhancetheircareeropportunitiesandadvancetoleadershipandmanagementpositionsbull WorldBusinessPartnersandAssociateswhowishtoimprovetheirknowledgeandunderstandingofAirportOperations
Programme Structure
Thenew AirportOperationsDiplomaProgramme ismadeupofthefollowingthreecertificatecourses
1 AirsideOperations- availablenow2 TerminalandLandsideOperations- ScheduledforreleaseearlyQ120133 AirportBusinessOperations- ScheduledforreleaseearlyQ22013
For more information ontheonlineAirportOperationsDiplomaProgrammevisitwwwolcaero or contact enrolmentsolcaero
For information on ACI Global Training programmes and course offerings visit us online at wwwaciaerotraining
Enrolment
Participantswhopre-registerfortheprogrammepriorto31stDecember2012willbeentitledtoa10EarlyBirddiscount
RegularEnrolmentFee $179500EarlyBird Enrolment Fee $161550
Pre-registrationcandidateswillbeabletocommencetheCertificateinAirsideOperationsimmediatelyandwillbeautomaticallyenrolledintheCertificateinTerminalandLandsideOperationsandCertificateinAirportBusiness Operationsastheyarereleasedinthefirsthalfof2013
To register forthisonlineprogramme please visit wwwolcaero or contact enrolmentsolcaero
For all other course and programme inquiries contact ACI Global Training at trainingaciaero
15ACI World Report ndash November 2012
ItiswithgreatpleasurethatACIannouncesthepromulgationofthe2013GlobalTrainingCalendarThiscalendarhasbeencreatedinresponsetotheevergrowingtrainingneedsofourmembers
For2013wearehappytooffersomeofourpopularcoursessuchasDevelopingaCustomerServiceCultureatAirportManagingServiceQualityatAirportsandtheeverpopularGSNDiplomaProgramme
NewandinterestingcoursesthatwillbelaunchednextyearincludeAirportEnterprise Risk Management and Airport RevenueGeneration
Theofficial2013ACIGlobalTrainingCalendarwillbeavailableonlineFriday 2November2012
Course Programme Location Country Language EUR Price USD Price
3-7 December Airline Management for Airport Professionals AMPAP Elective Johannesburg South Africa English euro 1000 $1400
11-15 November Aerodrome Certification Safety Abu Dhabi UAE English euro 1000 $140011-15 November GSN 3 Emergency Planning and Crisis Management GSN Abu Dhabi UAE English euro 1000 $140018-22 November Airport Environmental Management Environment Abu Dhabi UAE English euro 1000 $140018-22 November GSN 6 - Aerodrome Safety Compliance and Auditing GSN-Advanced Abu Dhabi UAE English euro 1000 $140025-27 November Understanding ICAO Annex 14 Safety Abu Dhabi UAE English euro 650 $910
3-7 December GSN 1 Safety Management Systems GSN Kuala-Lumpur Malaysia English euro 1000 $140009-13 December Apron Management Safety Abu Dhabi UAE English euro 1000 $1400
12-14 November Passengers with Reduced Mobility Workshops Facilitation Zagreb Croatia English euro 650 $91012-14 November Airport Non-Aeronautical Revenues Economics Istanbul Turkey English euro 650 $910
3-5 December Air Traffic Forecasting Economics Bucharest Romania English euro 650 $910
3-7 December ACIICAO User Charges AMPAP Elective Nashville USA English euro 2000 $2600AMPAP elective courseFor additional information on the courses or to register please visit our website wwaciaerotraining
North America
ACI Global Training 2012Africa
Asia Pacific
Europe
Latin America
Date
16 ACI World Report ndash November 2012
Ritz Carlton Hotel Abu Dhabi | 29-31 January 2013
lsquoTHOUGHT LEADERSHIP IN TRAVEL RETAILrsquo ndash MARKING TEN YEARS OF TRINITY
Speakers include Philippe Schaus Chief Executive DFS GroupDag Rasmussen Chairman amp CEO Lagardegravere ServicesSusan Whelan Senior Executive Vice President King Power International Group (Thailand)Garry Stock Chairman James Richardson Duty FreeRick Blatstein CEO OTG ManagementDr Zhou Ting Associate Professor of Beijing University of International Business and Economics and Dean of Fortune Character InstituteMohammed Al Bulooki Chief Commercial Officer Abu Dhabi Airports CompanyCarsten Noslashrland Vice President Sales and Marketing Copenhagen AirportsRene Baumann Vice President Commercial Bangalore International AirportBarbara Lavernos Managing Director LrsquoOreacuteal Luxe ndash Travel Retail WorldwideRoland Abella Managing Director Diageo Global Travel amp Middle EastAndreas Fehr Managing Director Kraft Foods World Travel RetailJim Perry Vice President and Managing Director Brown-Forman Global Travel Retail
Plus Speakers from Schiphol Airport Retail Schiphol Group Melbourne Airport Nestleacute International Travel Retail and others to be named soon
A partnership betweenHosted by
For more information about The Trinity Forum 2013 email Martin Moodie at MartinTheMoodieReportcom
Register now by contacting Nathalie Zulauf at eventsaciaero
17ACI World Report ndash November 2012
ACI Welcomes Six New World Business Partners
Haneda Passenger Service Co Ltd3-2HanedaAirport3-chomeOta-kuTokyoJapan
WBP Contact PersonMrKazuoShinkaiPresidentTel+810357578500Emailk-shinkaihps-cojpwwwhps-cojp
RegionACIAsia-PacificLevelRegular
HanedaPassengerServiceawhollyownedsubsidiaryofJapanAirportTerminalisbasedatTokyoInternationalAirportatHaneda
WeprovidevarietyservicesincludingairportinformationtravelinsurancerailwayampbusticketshotelreservationsalloverJapanlostampfoundinquiriesattheInformationampCustomerServiceCountersbothatInternationalampDomesticpassengerterminalsatHanedaAirport
WealsoprovidetravelagencybusinessandweorganizestudytoursmainlyfortheAllJapanAirportTerminalsAssociationInctoSoutheastAsiaEuropeandNorthAmericaannuallywithgreatassistancefromACImembersallovertheworld
Aeroscape Services Pte Ltd10AInstitutionHillSingapore239664Singapore
WBP Contact PersonMrSulaimanZainulAbidinIAPDirectorTel+6597707577Email sulaimanzaaeroscapecomwwwaeroscapecom
Region ACIAsia-PacificLevel Regular
18 ACI World Report ndash November 2012
ACI Welcomes Six New World Business PartnersOrient Sun International Media Group (HK) LimitedUnit160116F113ArgyleStreetMongkokKowloonHongKong
WBP Contact PersonMrTonnyHungGeneral ManagerTel+85221349799Email 1221osmigcomwwwosmigcom
RegionACIAsia-PacificLevelRegular
ORIENTSUNINTERNATIONALMEDIAGROUP(HK)LIMITEDoriginatedfromOrientSunAdvertisingCoLtdfoundin1993hassuchsubordinateenterprisesasOrientSunPeriodocalsCoLtdOrientSunExhibitionCoLtdOrientSunTabTechnologyCoLtdandOrientSunInvestmentConsultantCoLtdAtpresentthegeneralsupervisiondepartmentissetupinShanghaiand14companiesandofficesareestablishedinChinesefirst-tiercitiesAlsohavingsetupbranchesinSouthKoreaJapanandmanyotherSoutheastAsiancountriesORIENTSUNINTERNATIONALMEDIAGROUP(HK)LIMITEDhasbecamealeadinggroupinmodernChinesemediaindustry
LK Luftqualitaumlt AG ndash IonairStaldenhof3ACH-6014LucerneSwitzerland
WBP Contact PersonMrChristopheBerthoudSalesDirectorEuropeTel+41412610505Email ChristopheBerthoudionairchwwwaeroscapecom
Region ACIAsia-PacificLevel Gold(smallbusiness)
Since1993LKLuftqualitaumltAGndashIonairreghasbecomeaworldwideleaderindevelopingandproducinginnovativeandenergysavingdynamicsupply-airionizationanddesignsolutionsforcomfortclimateairpurificationandodorneutralizationWesupportourcustomersfromdesigntoengineeringandimplementationofneworreconstructedHVACsystemsIonairreg-naturallyfreshair
19ACI World Report ndash November 2012
ACI Welcomes Six New World Business PartnersDinamic Manutencio del Bages SAclesescoles08251SantpedorSpain
WBP Contact PersonMrJosephTorrentCommercial Manager
Tel+34938272600Email JosepTorrentdinamic-grupcomwwwdinamic-grupcom
RegionEuropeLevel Gold
Dinamicisafamiliarcompanyfoundedin1975preparedtotransformanykindofsheetmetalproductsasequipmentsubcontractorItalsomanufacturesseveralinnerlogisticstransportationmachineryasitsownrangeofproductsScannojetisthenewhandbaggagesecuritychecksystem
Robert and CompanyStaldenhof3ACH-6014LucerneSwitzerland
WBP Contact PersonMrMichaelKKluttzChairman
T+14045774000Email mkluttzrobertcocomwwwrobertandcompanycom
229PeachtreeStreetNEInternationalTowerSuite2000AtlantaGA30303USA
Region ACINorthAmericaLevel Silver
RobertandCompanyprovidesfullserviceplanningprogrammingarchitectureengineeringdesignandprojectmanagementfordomesticinternationalandmilitaryairfieldsCurrentprojectsincludeairportfacilityplanningsitedevelopmentfuelstorageanddistributionairfieldlightingsignageNAVAIDShangarsmaintenancefacilitiespavementsparkingCONRACfacilitiesaccessenvironmentalimpactsandcoordinationoffundingprograms
20 ACI World Report ndash November 2012
Regional World Business Partner ContactsACI WBP AFRAliTounsiEmailatounsiaci-africaaero
ACI WBP LACJavierMartinezEmailjmartinezaci-lacaero
ACI WBP ASIA-PACAda TseEmail adaaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorg
ACIWBPEUR YuliaPlyusninaEmailyuliaplyusninaaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
WebsiteContentCoordinatorACI World
btayloraciaero
21ACI World Report ndash November 2012
22 ACI World Report ndash November 2012
23ACI World Report ndash November 2012
Airport World 5 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight ACIrsquos regionAirports Quito London City Puerto VallartaSpecial report IT innovation and trendsPlus Airport design amp facilities management
Follow us on
Click hereto view
online version
wwwairport-worldcom
AW5_online_aci_wr_Oct12indd 1 19102012 1511
24 ACI World Report ndash November 2012
EVENTSCALENDAR
2012
ICAO European Regional Runway Safety Seminar6-8 November 2012Moscow Russia
2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico
2012 Airport Concessions Conference12-14 November 2012Denver Colorado US
ICAO 12th Air Navigation Conference19-30 November 2012Montreal Canada
ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp Exhibition26-28 November 2012Amsterdam The Netherlands
2012 International Aviation Issues Seminar 6-7 December 2012 Washington DC US
2013
2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US
Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US
The Trinity Forum29-31 JanuaryAbu Dhabi UAE
CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US
Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US
Operations amp Technical Affairs Conference 5-7 March St Petersburg FL US
ACI Economics and Finance Conference6-8 MarchSingapore
Air Cargo Conference 10-12 March Las Vegas NV US
ACI-NA AAAE Washington Legislative Conference 20-21 March Washington DC US
Airports Canada Conference amp Exhibition 10-12 April Montreal QC Canada
Airport Board Members amp Commissioners Conference 14-16 April Biloxi MS US
5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France
8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand
Airport Economics amp Human Capital Conference 22-24 April Portland OR US
23rd ACI World EUROPE Annual General Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey
For a complete list of events visitusonlineat
wwwaciaeroevents
25ACI World Report ndash November 2012
26 ACI World Report ndash November 2012
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
the ACI Global Training Course Catalogue
Global Traffic Forecast 2012-2031
5ACI World Report ndash November 2012
Passenger Traffic Continues on Upward Trajectory at 5 Growth Year over Year in August Allregionspostedstrongyear-over-yeargainsinpassengertrafficinAugust2012althoughamajorsourceofthesustainedexpansioninpassengertrafficcontinuestobeprimarilyfromemergingmarketsMajorAsianairportssuchasJakarta(CGK)Bangkok(BKK)andSingapore(SIN)eachexperienceddoubledigitgainsof+257+114+109respectivelyMovingwestwardtheairportsofDubai(DXB)andIstanbul(IST)alsopostedremarkablegrowthover+20forthemonthofAugustWiththeon-goinguncertaintyandfiscalchallengesthathangoverEuropeanandNorthAmericaneconomiestheoverallglobalfreightmarketsremainsluggishastotalfreightwasalmostflatat+06inAugust2011AlthoughmodestgainsinfreighttrafficwereobservedincertainregionsEuropeexperiencedadeclineof-12intrafficThemajorfreighthubsofParis(CDG)Amsterdam(AMS)andFrankfurt(FRA)experienceddeclines
of-102-41and-40respectivelyAsia-Pacificalsorecordedweakperformanceinfreighttrafficwithayearovergrowthof+04
ACIWorldrsquosEconomicsDirectorRafaelEchevarnecommentedldquoOnthewholegrowthinpassengertraffichasremainedrelativelyconsistentfrommonthtomonthwithoverallgrowthratesintherealmof+4overthelasttwelvemonthsThusairtransporthasbeenimmunetothedownsiderisksthathavepersistedintheglobaleconomythroughout2011and2012HoweverevenwithstrongdemandinemergingmarketsfuellingthisgrowththisphenomenonisnotindefiniteGlobalairfreightontheotherhandisinastandstillwithrespecttogrowthinfreightvolumesfrom2011TheevidentcontractioninEuropeantrafficiscontributingtotheoveralllacklustreperformanceinairfreightrdquo
Clickhereforthefullmediarelease
6 ACI World Report ndash November 2012
ACI Signs Letter of Agreement with ICAOrsquos Technical Co-operation Bureau by Kevin Caron Assistant Director Global Training ACI World
On2October2012ACIDirectorGeneralAngelaGittenssignedaLetterofAgreementwithIvanGalanDirectorofICAOrsquosTechnicalCo-operationBureau
TheobjectiveoftheAgreementistocoordinatetheeffortsofbothorganizationsinprovidingairportswithtechnicaladvisoryservicessuchastrainingonissuesregardingsafetysecurityandsustainabledevelopment
TheoverallroleofICAOrsquosTechnicalCo-operationBureauistoprovideadviceandassistanceinthedevelopmentandimplementationofprojectsacrossthefullspectrumofcivilaviationaimedatthesafetysecurityenvironmentalprotectionandsustainabledevelopmentofnationalandinternationalcivilaviationinwhichairportsplayamajor
role
Left to right Angela Gittens Director General ACI World
Ivan Galan Director ICAOrsquos Technical Co-operation Bureau
Front row (left to right)
Angela Gittens Director General
ACI World
Ivan Galan Director Technical
Co-operation Bureau ICAO
Back row (left to right)
Michael Rossell Director ICAO Relations
ACI World
Kevin Caron Assistant Director Global
Training ACI World
Patrick Molinari Chief Procurement
Technical Co-operation Bureau ICAO
Estanislao Esono Anguesomo Chief
Field Personnel Technical Co-operation
Bureau ICAO
AccordingtoAngelaGittensldquoACIcontinuesclosecooperationwithICAOandthesigningofthisletterofunderstandingwiththeTechnicalCooperationBureauwillsupportourobjectivetoadvanceairportexcellenceinsafetysecurityeconomicvitalityandenvironmentalsustainabilityrdquo
IvanGalanstatedldquoThisAgreementpotentiatesthepossibilityofassistingStatesthroughtechnicalcooperationprojectsandIamconvincedthatACIandICAOTCBwillhaveaverysuccessfulcollaborationtothebenefitofcivilaviationworldwiderdquo
7ACI World Report ndash November 2012
8 ACI World Report ndash November 2012
ACI Speaks at ICAOrsquos Performance Based Navigation (PBN) Symposium by David Gamper Director Safety and Technical ACI World
ACIDirectorGeneralAngelaGittensspokeonthesubjectofldquoAirportsandPBNmdashwillitmakeadifferencerdquoShelentACIrsquossupporttoPBNmdashwhichstandsforPerformanceBasedNavigationmdashasahighpriorityforthewholeaviationsectorACIisconvincedthattheadvantagesforairportoperatorscanbeconsiderableinbothsafetyandefficiency
TheACIinterventioncameinasessionentitledldquoValidatingPBNmdashwhatrsquosinitformerdquowhichallowedallpartsoftheaviationsystemtobeheard
PBNmdashaccuratenavigationbysatellitemdashofferstheabilitytoflyapproachesanddeparturesmoreaccuratelyaswellasen-routeflightpathsWithPBNapproachesanddeparturesneednolongerbelimitedbyconventionalnavigationalaidsorstraight-lineILSfinalapproachesPBNcanenableairportstocreatemorecapacityintheskybyreorganizingflighttracksandincreasesafetyonrunwayswheretherewasnoprecisionapproachcapabilityWewantACImemberstoknowaboutthepossibilitiesofPBNandtogetinvolved-toseewhetheritcouldbenefitthemtoadoptit
HoweverAngelaGittensstruckamajorcautionforairportoperatorsthatnewapproachanddepartureroutesandalsonewATCprocedures(egrunwayalternation)needespeciallysensitivehandlingndashtheymaycreateldquonewnoiserdquoforpeoplewhowerenotaffectedbeforeandwhowillprotestMoreoverPBN
approachesanddepartureroutesareverypreciselyflownsothenoiseisevenmoreconcentrated
ACIurgesthatairportoperatorsmustbeinvolvedfromtheverybeginningofaPBNprojecttobringtheirexperiencetobearandtoinvolvethecommunity-withoutthisnoprojectcansucceedhoweverwell-designedandevenwithaglobalreductioninnoiseAngelaGittenssaidthattheATCtowerchieftheairspaceplannersandtheairlinechiefpilotsallneedtomakethemselvesavailabletoexplainandlistentoairportneighbours-andtheyshouldaddcommunityrelationstotheirportfolioofskills
AnotherareaofcautionisthathoweverwellPBNapproachesanddepartureroutesaredesignedtheyareworthlessiftheyarenotusedForexampleinamixedfleetenvironmentnonPBNcapableaircraftflyingtheconventionalapproachmaymakeitimpossibleforthePBN-capabletraffictoflyPBNapproachesSolutionscanbeforthePBNandnon-PBNroutestooverlayormergeonfinalapproachasseveralcasestudieshavedemonstratedWeneedtoincentivizetheairlinestoupgradeavionicsoftheirolderaircraftthroughmandatesorldquobestequippedbestservedrdquorules
InsummaryPBNcanofferadvantagesbutairportnoisepatternsrequireearlyattentionmdashinconsultationwiththecommunityAllpartiesneedtoseeabenefit
A curved PBN
approach that
reduces distance
flown emissions
and community
noise by avoiding
flying over homes
can be a win-win-
win situation
9ACI World Report ndash November 2012
The3rdICAOCAPSCAGlobalCoordinationand4thCAPSCA Americas Meetings took place in Santiago Chilefrom8to12October2012TheacronymCAPSCAstandsforldquoCollaborativeArrangementforthePreventionandmanagementofpublichealtheventsinCivilAviationrdquoInanutshellthemainobjectiveoftheICAOCAPSCAprojectistobringtogetherinternationalregional national and local aviation organisations to combineeffortsanddevelopacoordinatedapproachtomanageeventsandemergenciesrelatedtopublichealthTheChileanCivilAviationAuthorityhostedinSantiagomorethan110participantsfrom32States9InternationalOrganisationsandIndustryrepresentativesfromICAOWHOPAHOUNWTOACIIATAAIMAIFALPAMEDAIREUniversityofTorontoandACI
Themaincontentandoutcomesofthemeetingwere
bull PresentationfromICAOonCAPSCAachievementsandoutcomesin2012mdashthepositiveinfluenceandbenefitsofCAPSCAwherehighlightedincludingmeetingstrainingguidancematerialwebsiteandStateandAirportAssistanceVisits
bull InclusionofallhealthrelatedemergenciesunderCAPSCAndashienuclearcrisis
bull DiscussiononnovelcoronavirusthatwasidentifiedasthecauseofsevererespiratoryillnessintwoadultsfromSaudiArabiaandQatarinJuneandSeptember2012
bull InformationexchangeexperiencesandbestpracticessharedamongPublicHealthAuthoritiesandCivilAviationAuthorities
bull UpdatesfrominternationalorganisationssuchasWHOUNWTOIATAACI
bull PresentationfromUniversityofTorontoontheBioDiasporaproject(businessintelligencetosupportpublichealthdecisionmakingintheaviationindustry)
bull DiscussiononWHOpointofentrycertificationbull CAPSCAnextstepsandfuturefundingproposalsbull AssistancevisittoSCLairporttoassesstheirhealth
crisismanagementmeasuresVisittotheCrisisManagementCentreTWRhealthcrisisinspectionroomisolated(quarantine)facilitiesandoperatingprocedures
ACIstaffprovidedapresentationonagenericapproachtoBusinessContinuityManagementSystemtofacecriticaleventsatairportswithexcellentsupportandinterestfromairportoperatorspublichealthandcivilaviationauthoritiesThisgenericframeworkproposesexamplesofintegratingexistingemergencycontingencyandcontinuityplansintoasystematicmanagementsystemthroughanevolvingprocess
Formoreinformationonfacilitationandpublichealthinaviation please contact agarcia-alonsoaciaero
Managing Public Health Events in Aviation mdashICAO CAPSCA Global Project by David Gamper Director Safety and Technical ACI World
Participantsofthe3rdICAOCAPSCAGlobalCoordinationand4thCAPSCAAmericas Meetings
10 ACI World Report ndash November 2012
ACIrsquos Airport Excellence (APEX) in Safety Programme is currently developing new solutions to respond to the demand by ACI member airports to improve safety
CurrentsolutionsofferedbytheAPEXSafetyTeaminclude
bull SafetyReviewsbull IntegratedGlobalTrainingairportassistance
programmeforhostairportsbull Technicaloversightandbestpracticesharingbull CommunicationandeventsAPEXForum
Safety Reviews TheAPEXinSafetyProgrammeoffersauniqueopportunityforACImemberairportstoactivelyassesstheircurrentlevelofsafetyinamannerthatisnon-punitiveallinclusiveaswellasensuresthatinterestsofmembersareaddressedandadequatesolutionstotheseissuesaredevelopedMoreoverthesereviewswillbenefitfromACIbestpracticesoperationalexpertsfromSafetyPartnersandcontributionsfromtheInternationalCivilAviationOrganization(ICAO)
Integrated Global Training airport assistance programme for Host Airports WiththeaimofprovidingqualityservicetoACImembersAPEXinSafetyfacilitatesadequateprovisionoftrainingservicestosuittheparticularneedsofairportsasidentifiedthroughtheSafetyReviewonavarietyofsafetytopicsInthismannerAPEXservesasaone-stopshopforallaviationandsafetyrelatedtrainingmakingiteasierforairportstofindaswellasscheduletheparticulartrainingthattheyrequire
Technical oversight and best practice sharing AirportslookingforspecificexpertiseinaviationmayseekassistancefromtheAPEXTeamgivenourknowledgeofregionalaviationbodiesworldwidetheoperatingstructureoftheregionalaviationbodiesandtheservicestheyprovideAPEXservesasago-toentitytolocateregionallyspecificexpertiseinaviationsafety
andwemayalsogoasfarasorganizingmeetingsordiscussionspertainingtoproposedgoals
Communication and events APEX Forum Airports lookingtostayinformedaswellasactivelyparticipateinindustryeventsmayusetheAPEXforumasamediumtodiscussandkeepupwithcurrentairportsafetydevelopmentsandrelevanteventschedulesworldwide
NEW SOLUTIONS IN DEVELOPMENT
Airport mentoring and follow up services APEXinSafetyalsoaimsatfacilitatingtheprovisionofconsultancyservicestomemberairportswiththeaidofestablishedWorldBusinessPartners(WBP)therebyhelpingtoprojectadequatesolutionstovulnerabilitiesidentifiedbymemberairportsinamannerthatensuresstate-of-the-arttechnicalproficiencyandknow-how
Safety metrics In2013APEXwillimplementasystemtoanalysesafetytrendsandindicatorsfromACImembersinordertoprojectthemostaccuratesafetylevelsattainedgivinganindicationtothecurrentlevelofsafetyproficiencyenjoyedbyitsmembers
Publications online resourcesmdashAPEX Library TheAPEXlibrarywillserveasanonlineresourcecontainingthelatestpublicationsonsafetyissuesthatmaybebeneficialtoACImembers
APEXinSafetyisagrowingprogrammewithrapidlyexpandinginitiativeswhichareconstantlybeingimprovedasnewsolutionstoissuesraisedbyACImembersaredevelopedInthenearfutureAPEXalsoaimsatfacilitatingfinancialbackingforsafetyrelatedimprovementsthroughfinancialassistanceaswellasfundingandaidforsafetyprojects
For further information on the APEX in Safety Programme please visit wwwaciaeroAPEX
or contact Adrian Cioranu at acioranuaciaero
by Paul Aliu
11ACI World Report ndash November 2012
TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking
MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering
UNDERSTAND needs and expectations of your passengers
BENCHMARKING Commercial Services
LEARN from global best practice
BENCHMARK satisfaction levels and sales performance with top airports around the world
The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne
ACI Director of Economics+1 514 373-1211rechevarneaciaero
Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom
wwwairportservicequalitycomcontentretailhtml
12 ACI World Report ndash November 2012
Largest Ever ASQ Airport Forum Held in Istanbul by Sevda Fevzi Marketing Manager ACI World Thefinalinstalmentoftheannual2012ASQForumforAfricaAsiaEuropeandtheMiddletookplaceinthehistoricalcityofIstanbullastmonth
Over150airportdelegatesgatheredtodiscussthelatestASQdevelopmentssharebestpracticesandtakepartininteractivesessionsTheeventwasthelargestASQForumtodate
TheannualForumprovidesairportmanagerswiththeopportunitytomeetandshareideasonimprovingthequalityofairportservicesforpassengers
Topicsdiscussedinlcuded
bull Latestairportservicequalitydevelopmentsbull NewestdevelopmentsandfindingsfromASQRetail
FoodandBeverage(FampB)bull Fine-tuningwayfindingatairportsbull InteractivesessionsonpresentingASQresultsbull Usingdemographicsurveystounderstand
passengerprofilesbull Bestpracticesessioningroundtransportation
AirportcasestudypresentationswerepresentedbystafffromMunichAirportBeijingCapitalInternationalAirportLondonGatwickAirportDohaInternationalAirportandZurichAirportThecasestudiesincludedmanagingwaitingtimesPAXsecurityefficiencymanagingservicequalityusingASQtoimproveairportprocessesmanagingairportretailandlandsidetraffic
ThefirstdayconcludedwiththeASQFieldworkAwardsceremonyfollowedbytheGalaDinnerwhosebackdropofferedstunningviewsoftheBosphorusSea
ACIthanksalldelegateswhoattendedthe2012ASQForum
Datesandlocationsforthe2013ASQForumswillbeannouncedinJanuary2013
Photosfromthe2012ASQForumeventscanbeviewedbysubscribingtothequarterlyASQNewsletterndashASQXchangePleasesendanemailtomarketingaciaero ifyouwouldliketosubscribetothisnewsletter
WeareverypleasedtoannouncenewadditionstotheASQSurveyfamily
bull LasVegasMcCarrenbull StLouisbull Mazatlan
WewouldalsoliketoextendawarmwelcometoMauritiusAirportwhoarenowthe15thairporttojointheASQRetailSurveyprogramme
FormoreinformationabouttheASQprogramme please contact SevdaFevziManager MarketingT+15143731232E sfevziaciaeroW wwwairportservicequalityaero
13ACI World Report ndash November 2012
Followingahighlysuccessful21stACIAfricaRegionalConferenceGeneralAssemblyandExhibition35participantsattendedtheby-invitationonlySafetyManagementSystems(SMS)Workshoprdquo
ThiswasthethirdseminarheldinAfricain2012withearlierworkshopstakingplaceinJohannesburgandTunisinthefirsthalfoftheyearThismostrecentsessionwasmadepossiblethroughthesponsorshipofACINorthAmericaforACIAfrica
Overthepast12monthstheregionimplementedauditsatairportsinTogoMozambiqueandZambiathroughACIrsquosAPEXinSafetyprogrammeThusparticipantsinWorkshopwereabletogainvaluableknowledgeonmethodsofaddressingtheareasofimprovementthatwereidentifiedthroughtheaudit
TheACIAfricamembershipwaswellrepresentedwithdelegatesfromthefiveregionsofthecontinentndashNorthernWesternCentralEasternandSouthern
AfricaAttendeesincludedadiverserangeofairportprofessionalsrangingfromairportexecutivesandairportmanagerstodirectorsofsafetymanagersandsafetyinspectors
TopicscoveredduringtheWorkshopincludedsafetymanagementsystemscultureandregulatorsframeworksThediversemixofparticipantsfromlargeandsmallairportsandfromFrenchandEnglishspeakingcountriescontributedtoadynamiclearningexperience
ACIAfricawouldliketoexpressitssincerethankstotheACINorthAmericamembershipforsponsoringthisWorkshopWewouldalsoliketoextendaspecialthankyoutoNationalAirportsCorporationLimitedforgraciouslyhostingtheeventinbeautifulZambia
Foruptodatenewsandinformationonupcomingevents please visit httpwwwaci-africaaero
Safety Management Systems Workshop (SMS) Workshop Held in Livingstone Zambiaby Tebello Mokhema Project Manager Communication Membership amp Strategy ACI Africa
Participants of the SMS Workshop in Livingstone Zambia
14 ACI World Report ndash November 2012
Airport Operations Diploma Programme(OnlineProgramme)
TheAirportOperationsDiplomaProgrammeprovidesparticipantswithabroadunderstandingofAirportOperationsintheareasof AirsideOperationsTerminalandLandsideOperationsandBusinessOperationsTheProgrammeprovidestheknowledgetosuccessfullyaddresstheoperationalandbusinessneedsof21stCenturyairports
Who Should Enrol
bull CurrentneworfuturepersonnelinvolvedinAirsideTerminalLandsideorBusinessOperationsbull Personnelwishingtoenhancetheircareeropportunitiesandadvancetoleadershipandmanagementpositionsbull WorldBusinessPartnersandAssociateswhowishtoimprovetheirknowledgeandunderstandingofAirportOperations
Programme Structure
Thenew AirportOperationsDiplomaProgramme ismadeupofthefollowingthreecertificatecourses
1 AirsideOperations- availablenow2 TerminalandLandsideOperations- ScheduledforreleaseearlyQ120133 AirportBusinessOperations- ScheduledforreleaseearlyQ22013
For more information ontheonlineAirportOperationsDiplomaProgrammevisitwwwolcaero or contact enrolmentsolcaero
For information on ACI Global Training programmes and course offerings visit us online at wwwaciaerotraining
Enrolment
Participantswhopre-registerfortheprogrammepriorto31stDecember2012willbeentitledtoa10EarlyBirddiscount
RegularEnrolmentFee $179500EarlyBird Enrolment Fee $161550
Pre-registrationcandidateswillbeabletocommencetheCertificateinAirsideOperationsimmediatelyandwillbeautomaticallyenrolledintheCertificateinTerminalandLandsideOperationsandCertificateinAirportBusiness Operationsastheyarereleasedinthefirsthalfof2013
To register forthisonlineprogramme please visit wwwolcaero or contact enrolmentsolcaero
For all other course and programme inquiries contact ACI Global Training at trainingaciaero
15ACI World Report ndash November 2012
ItiswithgreatpleasurethatACIannouncesthepromulgationofthe2013GlobalTrainingCalendarThiscalendarhasbeencreatedinresponsetotheevergrowingtrainingneedsofourmembers
For2013wearehappytooffersomeofourpopularcoursessuchasDevelopingaCustomerServiceCultureatAirportManagingServiceQualityatAirportsandtheeverpopularGSNDiplomaProgramme
NewandinterestingcoursesthatwillbelaunchednextyearincludeAirportEnterprise Risk Management and Airport RevenueGeneration
Theofficial2013ACIGlobalTrainingCalendarwillbeavailableonlineFriday 2November2012
Course Programme Location Country Language EUR Price USD Price
3-7 December Airline Management for Airport Professionals AMPAP Elective Johannesburg South Africa English euro 1000 $1400
11-15 November Aerodrome Certification Safety Abu Dhabi UAE English euro 1000 $140011-15 November GSN 3 Emergency Planning and Crisis Management GSN Abu Dhabi UAE English euro 1000 $140018-22 November Airport Environmental Management Environment Abu Dhabi UAE English euro 1000 $140018-22 November GSN 6 - Aerodrome Safety Compliance and Auditing GSN-Advanced Abu Dhabi UAE English euro 1000 $140025-27 November Understanding ICAO Annex 14 Safety Abu Dhabi UAE English euro 650 $910
3-7 December GSN 1 Safety Management Systems GSN Kuala-Lumpur Malaysia English euro 1000 $140009-13 December Apron Management Safety Abu Dhabi UAE English euro 1000 $1400
12-14 November Passengers with Reduced Mobility Workshops Facilitation Zagreb Croatia English euro 650 $91012-14 November Airport Non-Aeronautical Revenues Economics Istanbul Turkey English euro 650 $910
3-5 December Air Traffic Forecasting Economics Bucharest Romania English euro 650 $910
3-7 December ACIICAO User Charges AMPAP Elective Nashville USA English euro 2000 $2600AMPAP elective courseFor additional information on the courses or to register please visit our website wwaciaerotraining
North America
ACI Global Training 2012Africa
Asia Pacific
Europe
Latin America
Date
16 ACI World Report ndash November 2012
Ritz Carlton Hotel Abu Dhabi | 29-31 January 2013
lsquoTHOUGHT LEADERSHIP IN TRAVEL RETAILrsquo ndash MARKING TEN YEARS OF TRINITY
Speakers include Philippe Schaus Chief Executive DFS GroupDag Rasmussen Chairman amp CEO Lagardegravere ServicesSusan Whelan Senior Executive Vice President King Power International Group (Thailand)Garry Stock Chairman James Richardson Duty FreeRick Blatstein CEO OTG ManagementDr Zhou Ting Associate Professor of Beijing University of International Business and Economics and Dean of Fortune Character InstituteMohammed Al Bulooki Chief Commercial Officer Abu Dhabi Airports CompanyCarsten Noslashrland Vice President Sales and Marketing Copenhagen AirportsRene Baumann Vice President Commercial Bangalore International AirportBarbara Lavernos Managing Director LrsquoOreacuteal Luxe ndash Travel Retail WorldwideRoland Abella Managing Director Diageo Global Travel amp Middle EastAndreas Fehr Managing Director Kraft Foods World Travel RetailJim Perry Vice President and Managing Director Brown-Forman Global Travel Retail
Plus Speakers from Schiphol Airport Retail Schiphol Group Melbourne Airport Nestleacute International Travel Retail and others to be named soon
A partnership betweenHosted by
For more information about The Trinity Forum 2013 email Martin Moodie at MartinTheMoodieReportcom
Register now by contacting Nathalie Zulauf at eventsaciaero
17ACI World Report ndash November 2012
ACI Welcomes Six New World Business Partners
Haneda Passenger Service Co Ltd3-2HanedaAirport3-chomeOta-kuTokyoJapan
WBP Contact PersonMrKazuoShinkaiPresidentTel+810357578500Emailk-shinkaihps-cojpwwwhps-cojp
RegionACIAsia-PacificLevelRegular
HanedaPassengerServiceawhollyownedsubsidiaryofJapanAirportTerminalisbasedatTokyoInternationalAirportatHaneda
WeprovidevarietyservicesincludingairportinformationtravelinsurancerailwayampbusticketshotelreservationsalloverJapanlostampfoundinquiriesattheInformationampCustomerServiceCountersbothatInternationalampDomesticpassengerterminalsatHanedaAirport
WealsoprovidetravelagencybusinessandweorganizestudytoursmainlyfortheAllJapanAirportTerminalsAssociationInctoSoutheastAsiaEuropeandNorthAmericaannuallywithgreatassistancefromACImembersallovertheworld
Aeroscape Services Pte Ltd10AInstitutionHillSingapore239664Singapore
WBP Contact PersonMrSulaimanZainulAbidinIAPDirectorTel+6597707577Email sulaimanzaaeroscapecomwwwaeroscapecom
Region ACIAsia-PacificLevel Regular
18 ACI World Report ndash November 2012
ACI Welcomes Six New World Business PartnersOrient Sun International Media Group (HK) LimitedUnit160116F113ArgyleStreetMongkokKowloonHongKong
WBP Contact PersonMrTonnyHungGeneral ManagerTel+85221349799Email 1221osmigcomwwwosmigcom
RegionACIAsia-PacificLevelRegular
ORIENTSUNINTERNATIONALMEDIAGROUP(HK)LIMITEDoriginatedfromOrientSunAdvertisingCoLtdfoundin1993hassuchsubordinateenterprisesasOrientSunPeriodocalsCoLtdOrientSunExhibitionCoLtdOrientSunTabTechnologyCoLtdandOrientSunInvestmentConsultantCoLtdAtpresentthegeneralsupervisiondepartmentissetupinShanghaiand14companiesandofficesareestablishedinChinesefirst-tiercitiesAlsohavingsetupbranchesinSouthKoreaJapanandmanyotherSoutheastAsiancountriesORIENTSUNINTERNATIONALMEDIAGROUP(HK)LIMITEDhasbecamealeadinggroupinmodernChinesemediaindustry
LK Luftqualitaumlt AG ndash IonairStaldenhof3ACH-6014LucerneSwitzerland
WBP Contact PersonMrChristopheBerthoudSalesDirectorEuropeTel+41412610505Email ChristopheBerthoudionairchwwwaeroscapecom
Region ACIAsia-PacificLevel Gold(smallbusiness)
Since1993LKLuftqualitaumltAGndashIonairreghasbecomeaworldwideleaderindevelopingandproducinginnovativeandenergysavingdynamicsupply-airionizationanddesignsolutionsforcomfortclimateairpurificationandodorneutralizationWesupportourcustomersfromdesigntoengineeringandimplementationofneworreconstructedHVACsystemsIonairreg-naturallyfreshair
19ACI World Report ndash November 2012
ACI Welcomes Six New World Business PartnersDinamic Manutencio del Bages SAclesescoles08251SantpedorSpain
WBP Contact PersonMrJosephTorrentCommercial Manager
Tel+34938272600Email JosepTorrentdinamic-grupcomwwwdinamic-grupcom
RegionEuropeLevel Gold
Dinamicisafamiliarcompanyfoundedin1975preparedtotransformanykindofsheetmetalproductsasequipmentsubcontractorItalsomanufacturesseveralinnerlogisticstransportationmachineryasitsownrangeofproductsScannojetisthenewhandbaggagesecuritychecksystem
Robert and CompanyStaldenhof3ACH-6014LucerneSwitzerland
WBP Contact PersonMrMichaelKKluttzChairman
T+14045774000Email mkluttzrobertcocomwwwrobertandcompanycom
229PeachtreeStreetNEInternationalTowerSuite2000AtlantaGA30303USA
Region ACINorthAmericaLevel Silver
RobertandCompanyprovidesfullserviceplanningprogrammingarchitectureengineeringdesignandprojectmanagementfordomesticinternationalandmilitaryairfieldsCurrentprojectsincludeairportfacilityplanningsitedevelopmentfuelstorageanddistributionairfieldlightingsignageNAVAIDShangarsmaintenancefacilitiespavementsparkingCONRACfacilitiesaccessenvironmentalimpactsandcoordinationoffundingprograms
20 ACI World Report ndash November 2012
Regional World Business Partner ContactsACI WBP AFRAliTounsiEmailatounsiaci-africaaero
ACI WBP LACJavierMartinezEmailjmartinezaci-lacaero
ACI WBP ASIA-PACAda TseEmail adaaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorg
ACIWBPEUR YuliaPlyusninaEmailyuliaplyusninaaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
WebsiteContentCoordinatorACI World
btayloraciaero
21ACI World Report ndash November 2012
22 ACI World Report ndash November 2012
23ACI World Report ndash November 2012
Airport World 5 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight ACIrsquos regionAirports Quito London City Puerto VallartaSpecial report IT innovation and trendsPlus Airport design amp facilities management
Follow us on
Click hereto view
online version
wwwairport-worldcom
AW5_online_aci_wr_Oct12indd 1 19102012 1511
24 ACI World Report ndash November 2012
EVENTSCALENDAR
2012
ICAO European Regional Runway Safety Seminar6-8 November 2012Moscow Russia
2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico
2012 Airport Concessions Conference12-14 November 2012Denver Colorado US
ICAO 12th Air Navigation Conference19-30 November 2012Montreal Canada
ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp Exhibition26-28 November 2012Amsterdam The Netherlands
2012 International Aviation Issues Seminar 6-7 December 2012 Washington DC US
2013
2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US
Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US
The Trinity Forum29-31 JanuaryAbu Dhabi UAE
CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US
Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US
Operations amp Technical Affairs Conference 5-7 March St Petersburg FL US
ACI Economics and Finance Conference6-8 MarchSingapore
Air Cargo Conference 10-12 March Las Vegas NV US
ACI-NA AAAE Washington Legislative Conference 20-21 March Washington DC US
Airports Canada Conference amp Exhibition 10-12 April Montreal QC Canada
Airport Board Members amp Commissioners Conference 14-16 April Biloxi MS US
5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France
8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand
Airport Economics amp Human Capital Conference 22-24 April Portland OR US
23rd ACI World EUROPE Annual General Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey
For a complete list of events visitusonlineat
wwwaciaeroevents
25ACI World Report ndash November 2012
26 ACI World Report ndash November 2012
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
the ACI Global Training Course Catalogue
Global Traffic Forecast 2012-2031
6 ACI World Report ndash November 2012
ACI Signs Letter of Agreement with ICAOrsquos Technical Co-operation Bureau by Kevin Caron Assistant Director Global Training ACI World
On2October2012ACIDirectorGeneralAngelaGittenssignedaLetterofAgreementwithIvanGalanDirectorofICAOrsquosTechnicalCo-operationBureau
TheobjectiveoftheAgreementistocoordinatetheeffortsofbothorganizationsinprovidingairportswithtechnicaladvisoryservicessuchastrainingonissuesregardingsafetysecurityandsustainabledevelopment
TheoverallroleofICAOrsquosTechnicalCo-operationBureauistoprovideadviceandassistanceinthedevelopmentandimplementationofprojectsacrossthefullspectrumofcivilaviationaimedatthesafetysecurityenvironmentalprotectionandsustainabledevelopmentofnationalandinternationalcivilaviationinwhichairportsplayamajor
role
Left to right Angela Gittens Director General ACI World
Ivan Galan Director ICAOrsquos Technical Co-operation Bureau
Front row (left to right)
Angela Gittens Director General
ACI World
Ivan Galan Director Technical
Co-operation Bureau ICAO
Back row (left to right)
Michael Rossell Director ICAO Relations
ACI World
Kevin Caron Assistant Director Global
Training ACI World
Patrick Molinari Chief Procurement
Technical Co-operation Bureau ICAO
Estanislao Esono Anguesomo Chief
Field Personnel Technical Co-operation
Bureau ICAO
AccordingtoAngelaGittensldquoACIcontinuesclosecooperationwithICAOandthesigningofthisletterofunderstandingwiththeTechnicalCooperationBureauwillsupportourobjectivetoadvanceairportexcellenceinsafetysecurityeconomicvitalityandenvironmentalsustainabilityrdquo
IvanGalanstatedldquoThisAgreementpotentiatesthepossibilityofassistingStatesthroughtechnicalcooperationprojectsandIamconvincedthatACIandICAOTCBwillhaveaverysuccessfulcollaborationtothebenefitofcivilaviationworldwiderdquo
7ACI World Report ndash November 2012
8 ACI World Report ndash November 2012
ACI Speaks at ICAOrsquos Performance Based Navigation (PBN) Symposium by David Gamper Director Safety and Technical ACI World
ACIDirectorGeneralAngelaGittensspokeonthesubjectofldquoAirportsandPBNmdashwillitmakeadifferencerdquoShelentACIrsquossupporttoPBNmdashwhichstandsforPerformanceBasedNavigationmdashasahighpriorityforthewholeaviationsectorACIisconvincedthattheadvantagesforairportoperatorscanbeconsiderableinbothsafetyandefficiency
TheACIinterventioncameinasessionentitledldquoValidatingPBNmdashwhatrsquosinitformerdquowhichallowedallpartsoftheaviationsystemtobeheard
PBNmdashaccuratenavigationbysatellitemdashofferstheabilitytoflyapproachesanddeparturesmoreaccuratelyaswellasen-routeflightpathsWithPBNapproachesanddeparturesneednolongerbelimitedbyconventionalnavigationalaidsorstraight-lineILSfinalapproachesPBNcanenableairportstocreatemorecapacityintheskybyreorganizingflighttracksandincreasesafetyonrunwayswheretherewasnoprecisionapproachcapabilityWewantACImemberstoknowaboutthepossibilitiesofPBNandtogetinvolved-toseewhetheritcouldbenefitthemtoadoptit
HoweverAngelaGittensstruckamajorcautionforairportoperatorsthatnewapproachanddepartureroutesandalsonewATCprocedures(egrunwayalternation)needespeciallysensitivehandlingndashtheymaycreateldquonewnoiserdquoforpeoplewhowerenotaffectedbeforeandwhowillprotestMoreoverPBN
approachesanddepartureroutesareverypreciselyflownsothenoiseisevenmoreconcentrated
ACIurgesthatairportoperatorsmustbeinvolvedfromtheverybeginningofaPBNprojecttobringtheirexperiencetobearandtoinvolvethecommunity-withoutthisnoprojectcansucceedhoweverwell-designedandevenwithaglobalreductioninnoiseAngelaGittenssaidthattheATCtowerchieftheairspaceplannersandtheairlinechiefpilotsallneedtomakethemselvesavailabletoexplainandlistentoairportneighbours-andtheyshouldaddcommunityrelationstotheirportfolioofskills
AnotherareaofcautionisthathoweverwellPBNapproachesanddepartureroutesaredesignedtheyareworthlessiftheyarenotusedForexampleinamixedfleetenvironmentnonPBNcapableaircraftflyingtheconventionalapproachmaymakeitimpossibleforthePBN-capabletraffictoflyPBNapproachesSolutionscanbeforthePBNandnon-PBNroutestooverlayormergeonfinalapproachasseveralcasestudieshavedemonstratedWeneedtoincentivizetheairlinestoupgradeavionicsoftheirolderaircraftthroughmandatesorldquobestequippedbestservedrdquorules
InsummaryPBNcanofferadvantagesbutairportnoisepatternsrequireearlyattentionmdashinconsultationwiththecommunityAllpartiesneedtoseeabenefit
A curved PBN
approach that
reduces distance
flown emissions
and community
noise by avoiding
flying over homes
can be a win-win-
win situation
9ACI World Report ndash November 2012
The3rdICAOCAPSCAGlobalCoordinationand4thCAPSCA Americas Meetings took place in Santiago Chilefrom8to12October2012TheacronymCAPSCAstandsforldquoCollaborativeArrangementforthePreventionandmanagementofpublichealtheventsinCivilAviationrdquoInanutshellthemainobjectiveoftheICAOCAPSCAprojectistobringtogetherinternationalregional national and local aviation organisations to combineeffortsanddevelopacoordinatedapproachtomanageeventsandemergenciesrelatedtopublichealthTheChileanCivilAviationAuthorityhostedinSantiagomorethan110participantsfrom32States9InternationalOrganisationsandIndustryrepresentativesfromICAOWHOPAHOUNWTOACIIATAAIMAIFALPAMEDAIREUniversityofTorontoandACI
Themaincontentandoutcomesofthemeetingwere
bull PresentationfromICAOonCAPSCAachievementsandoutcomesin2012mdashthepositiveinfluenceandbenefitsofCAPSCAwherehighlightedincludingmeetingstrainingguidancematerialwebsiteandStateandAirportAssistanceVisits
bull InclusionofallhealthrelatedemergenciesunderCAPSCAndashienuclearcrisis
bull DiscussiononnovelcoronavirusthatwasidentifiedasthecauseofsevererespiratoryillnessintwoadultsfromSaudiArabiaandQatarinJuneandSeptember2012
bull InformationexchangeexperiencesandbestpracticessharedamongPublicHealthAuthoritiesandCivilAviationAuthorities
bull UpdatesfrominternationalorganisationssuchasWHOUNWTOIATAACI
bull PresentationfromUniversityofTorontoontheBioDiasporaproject(businessintelligencetosupportpublichealthdecisionmakingintheaviationindustry)
bull DiscussiononWHOpointofentrycertificationbull CAPSCAnextstepsandfuturefundingproposalsbull AssistancevisittoSCLairporttoassesstheirhealth
crisismanagementmeasuresVisittotheCrisisManagementCentreTWRhealthcrisisinspectionroomisolated(quarantine)facilitiesandoperatingprocedures
ACIstaffprovidedapresentationonagenericapproachtoBusinessContinuityManagementSystemtofacecriticaleventsatairportswithexcellentsupportandinterestfromairportoperatorspublichealthandcivilaviationauthoritiesThisgenericframeworkproposesexamplesofintegratingexistingemergencycontingencyandcontinuityplansintoasystematicmanagementsystemthroughanevolvingprocess
Formoreinformationonfacilitationandpublichealthinaviation please contact agarcia-alonsoaciaero
Managing Public Health Events in Aviation mdashICAO CAPSCA Global Project by David Gamper Director Safety and Technical ACI World
Participantsofthe3rdICAOCAPSCAGlobalCoordinationand4thCAPSCAAmericas Meetings
10 ACI World Report ndash November 2012
ACIrsquos Airport Excellence (APEX) in Safety Programme is currently developing new solutions to respond to the demand by ACI member airports to improve safety
CurrentsolutionsofferedbytheAPEXSafetyTeaminclude
bull SafetyReviewsbull IntegratedGlobalTrainingairportassistance
programmeforhostairportsbull Technicaloversightandbestpracticesharingbull CommunicationandeventsAPEXForum
Safety Reviews TheAPEXinSafetyProgrammeoffersauniqueopportunityforACImemberairportstoactivelyassesstheircurrentlevelofsafetyinamannerthatisnon-punitiveallinclusiveaswellasensuresthatinterestsofmembersareaddressedandadequatesolutionstotheseissuesaredevelopedMoreoverthesereviewswillbenefitfromACIbestpracticesoperationalexpertsfromSafetyPartnersandcontributionsfromtheInternationalCivilAviationOrganization(ICAO)
Integrated Global Training airport assistance programme for Host Airports WiththeaimofprovidingqualityservicetoACImembersAPEXinSafetyfacilitatesadequateprovisionoftrainingservicestosuittheparticularneedsofairportsasidentifiedthroughtheSafetyReviewonavarietyofsafetytopicsInthismannerAPEXservesasaone-stopshopforallaviationandsafetyrelatedtrainingmakingiteasierforairportstofindaswellasscheduletheparticulartrainingthattheyrequire
Technical oversight and best practice sharing AirportslookingforspecificexpertiseinaviationmayseekassistancefromtheAPEXTeamgivenourknowledgeofregionalaviationbodiesworldwidetheoperatingstructureoftheregionalaviationbodiesandtheservicestheyprovideAPEXservesasago-toentitytolocateregionallyspecificexpertiseinaviationsafety
andwemayalsogoasfarasorganizingmeetingsordiscussionspertainingtoproposedgoals
Communication and events APEX Forum Airports lookingtostayinformedaswellasactivelyparticipateinindustryeventsmayusetheAPEXforumasamediumtodiscussandkeepupwithcurrentairportsafetydevelopmentsandrelevanteventschedulesworldwide
NEW SOLUTIONS IN DEVELOPMENT
Airport mentoring and follow up services APEXinSafetyalsoaimsatfacilitatingtheprovisionofconsultancyservicestomemberairportswiththeaidofestablishedWorldBusinessPartners(WBP)therebyhelpingtoprojectadequatesolutionstovulnerabilitiesidentifiedbymemberairportsinamannerthatensuresstate-of-the-arttechnicalproficiencyandknow-how
Safety metrics In2013APEXwillimplementasystemtoanalysesafetytrendsandindicatorsfromACImembersinordertoprojectthemostaccuratesafetylevelsattainedgivinganindicationtothecurrentlevelofsafetyproficiencyenjoyedbyitsmembers
Publications online resourcesmdashAPEX Library TheAPEXlibrarywillserveasanonlineresourcecontainingthelatestpublicationsonsafetyissuesthatmaybebeneficialtoACImembers
APEXinSafetyisagrowingprogrammewithrapidlyexpandinginitiativeswhichareconstantlybeingimprovedasnewsolutionstoissuesraisedbyACImembersaredevelopedInthenearfutureAPEXalsoaimsatfacilitatingfinancialbackingforsafetyrelatedimprovementsthroughfinancialassistanceaswellasfundingandaidforsafetyprojects
For further information on the APEX in Safety Programme please visit wwwaciaeroAPEX
or contact Adrian Cioranu at acioranuaciaero
by Paul Aliu
11ACI World Report ndash November 2012
TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking
MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering
UNDERSTAND needs and expectations of your passengers
BENCHMARKING Commercial Services
LEARN from global best practice
BENCHMARK satisfaction levels and sales performance with top airports around the world
The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne
ACI Director of Economics+1 514 373-1211rechevarneaciaero
Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom
wwwairportservicequalitycomcontentretailhtml
12 ACI World Report ndash November 2012
Largest Ever ASQ Airport Forum Held in Istanbul by Sevda Fevzi Marketing Manager ACI World Thefinalinstalmentoftheannual2012ASQForumforAfricaAsiaEuropeandtheMiddletookplaceinthehistoricalcityofIstanbullastmonth
Over150airportdelegatesgatheredtodiscussthelatestASQdevelopmentssharebestpracticesandtakepartininteractivesessionsTheeventwasthelargestASQForumtodate
TheannualForumprovidesairportmanagerswiththeopportunitytomeetandshareideasonimprovingthequalityofairportservicesforpassengers
Topicsdiscussedinlcuded
bull Latestairportservicequalitydevelopmentsbull NewestdevelopmentsandfindingsfromASQRetail
FoodandBeverage(FampB)bull Fine-tuningwayfindingatairportsbull InteractivesessionsonpresentingASQresultsbull Usingdemographicsurveystounderstand
passengerprofilesbull Bestpracticesessioningroundtransportation
AirportcasestudypresentationswerepresentedbystafffromMunichAirportBeijingCapitalInternationalAirportLondonGatwickAirportDohaInternationalAirportandZurichAirportThecasestudiesincludedmanagingwaitingtimesPAXsecurityefficiencymanagingservicequalityusingASQtoimproveairportprocessesmanagingairportretailandlandsidetraffic
ThefirstdayconcludedwiththeASQFieldworkAwardsceremonyfollowedbytheGalaDinnerwhosebackdropofferedstunningviewsoftheBosphorusSea
ACIthanksalldelegateswhoattendedthe2012ASQForum
Datesandlocationsforthe2013ASQForumswillbeannouncedinJanuary2013
Photosfromthe2012ASQForumeventscanbeviewedbysubscribingtothequarterlyASQNewsletterndashASQXchangePleasesendanemailtomarketingaciaero ifyouwouldliketosubscribetothisnewsletter
WeareverypleasedtoannouncenewadditionstotheASQSurveyfamily
bull LasVegasMcCarrenbull StLouisbull Mazatlan
WewouldalsoliketoextendawarmwelcometoMauritiusAirportwhoarenowthe15thairporttojointheASQRetailSurveyprogramme
FormoreinformationabouttheASQprogramme please contact SevdaFevziManager MarketingT+15143731232E sfevziaciaeroW wwwairportservicequalityaero
13ACI World Report ndash November 2012
Followingahighlysuccessful21stACIAfricaRegionalConferenceGeneralAssemblyandExhibition35participantsattendedtheby-invitationonlySafetyManagementSystems(SMS)Workshoprdquo
ThiswasthethirdseminarheldinAfricain2012withearlierworkshopstakingplaceinJohannesburgandTunisinthefirsthalfoftheyearThismostrecentsessionwasmadepossiblethroughthesponsorshipofACINorthAmericaforACIAfrica
Overthepast12monthstheregionimplementedauditsatairportsinTogoMozambiqueandZambiathroughACIrsquosAPEXinSafetyprogrammeThusparticipantsinWorkshopwereabletogainvaluableknowledgeonmethodsofaddressingtheareasofimprovementthatwereidentifiedthroughtheaudit
TheACIAfricamembershipwaswellrepresentedwithdelegatesfromthefiveregionsofthecontinentndashNorthernWesternCentralEasternandSouthern
AfricaAttendeesincludedadiverserangeofairportprofessionalsrangingfromairportexecutivesandairportmanagerstodirectorsofsafetymanagersandsafetyinspectors
TopicscoveredduringtheWorkshopincludedsafetymanagementsystemscultureandregulatorsframeworksThediversemixofparticipantsfromlargeandsmallairportsandfromFrenchandEnglishspeakingcountriescontributedtoadynamiclearningexperience
ACIAfricawouldliketoexpressitssincerethankstotheACINorthAmericamembershipforsponsoringthisWorkshopWewouldalsoliketoextendaspecialthankyoutoNationalAirportsCorporationLimitedforgraciouslyhostingtheeventinbeautifulZambia
Foruptodatenewsandinformationonupcomingevents please visit httpwwwaci-africaaero
Safety Management Systems Workshop (SMS) Workshop Held in Livingstone Zambiaby Tebello Mokhema Project Manager Communication Membership amp Strategy ACI Africa
Participants of the SMS Workshop in Livingstone Zambia
14 ACI World Report ndash November 2012
Airport Operations Diploma Programme(OnlineProgramme)
TheAirportOperationsDiplomaProgrammeprovidesparticipantswithabroadunderstandingofAirportOperationsintheareasof AirsideOperationsTerminalandLandsideOperationsandBusinessOperationsTheProgrammeprovidestheknowledgetosuccessfullyaddresstheoperationalandbusinessneedsof21stCenturyairports
Who Should Enrol
bull CurrentneworfuturepersonnelinvolvedinAirsideTerminalLandsideorBusinessOperationsbull Personnelwishingtoenhancetheircareeropportunitiesandadvancetoleadershipandmanagementpositionsbull WorldBusinessPartnersandAssociateswhowishtoimprovetheirknowledgeandunderstandingofAirportOperations
Programme Structure
Thenew AirportOperationsDiplomaProgramme ismadeupofthefollowingthreecertificatecourses
1 AirsideOperations- availablenow2 TerminalandLandsideOperations- ScheduledforreleaseearlyQ120133 AirportBusinessOperations- ScheduledforreleaseearlyQ22013
For more information ontheonlineAirportOperationsDiplomaProgrammevisitwwwolcaero or contact enrolmentsolcaero
For information on ACI Global Training programmes and course offerings visit us online at wwwaciaerotraining
Enrolment
Participantswhopre-registerfortheprogrammepriorto31stDecember2012willbeentitledtoa10EarlyBirddiscount
RegularEnrolmentFee $179500EarlyBird Enrolment Fee $161550
Pre-registrationcandidateswillbeabletocommencetheCertificateinAirsideOperationsimmediatelyandwillbeautomaticallyenrolledintheCertificateinTerminalandLandsideOperationsandCertificateinAirportBusiness Operationsastheyarereleasedinthefirsthalfof2013
To register forthisonlineprogramme please visit wwwolcaero or contact enrolmentsolcaero
For all other course and programme inquiries contact ACI Global Training at trainingaciaero
15ACI World Report ndash November 2012
ItiswithgreatpleasurethatACIannouncesthepromulgationofthe2013GlobalTrainingCalendarThiscalendarhasbeencreatedinresponsetotheevergrowingtrainingneedsofourmembers
For2013wearehappytooffersomeofourpopularcoursessuchasDevelopingaCustomerServiceCultureatAirportManagingServiceQualityatAirportsandtheeverpopularGSNDiplomaProgramme
NewandinterestingcoursesthatwillbelaunchednextyearincludeAirportEnterprise Risk Management and Airport RevenueGeneration
Theofficial2013ACIGlobalTrainingCalendarwillbeavailableonlineFriday 2November2012
Course Programme Location Country Language EUR Price USD Price
3-7 December Airline Management for Airport Professionals AMPAP Elective Johannesburg South Africa English euro 1000 $1400
11-15 November Aerodrome Certification Safety Abu Dhabi UAE English euro 1000 $140011-15 November GSN 3 Emergency Planning and Crisis Management GSN Abu Dhabi UAE English euro 1000 $140018-22 November Airport Environmental Management Environment Abu Dhabi UAE English euro 1000 $140018-22 November GSN 6 - Aerodrome Safety Compliance and Auditing GSN-Advanced Abu Dhabi UAE English euro 1000 $140025-27 November Understanding ICAO Annex 14 Safety Abu Dhabi UAE English euro 650 $910
3-7 December GSN 1 Safety Management Systems GSN Kuala-Lumpur Malaysia English euro 1000 $140009-13 December Apron Management Safety Abu Dhabi UAE English euro 1000 $1400
12-14 November Passengers with Reduced Mobility Workshops Facilitation Zagreb Croatia English euro 650 $91012-14 November Airport Non-Aeronautical Revenues Economics Istanbul Turkey English euro 650 $910
3-5 December Air Traffic Forecasting Economics Bucharest Romania English euro 650 $910
3-7 December ACIICAO User Charges AMPAP Elective Nashville USA English euro 2000 $2600AMPAP elective courseFor additional information on the courses or to register please visit our website wwaciaerotraining
North America
ACI Global Training 2012Africa
Asia Pacific
Europe
Latin America
Date
16 ACI World Report ndash November 2012
Ritz Carlton Hotel Abu Dhabi | 29-31 January 2013
lsquoTHOUGHT LEADERSHIP IN TRAVEL RETAILrsquo ndash MARKING TEN YEARS OF TRINITY
Speakers include Philippe Schaus Chief Executive DFS GroupDag Rasmussen Chairman amp CEO Lagardegravere ServicesSusan Whelan Senior Executive Vice President King Power International Group (Thailand)Garry Stock Chairman James Richardson Duty FreeRick Blatstein CEO OTG ManagementDr Zhou Ting Associate Professor of Beijing University of International Business and Economics and Dean of Fortune Character InstituteMohammed Al Bulooki Chief Commercial Officer Abu Dhabi Airports CompanyCarsten Noslashrland Vice President Sales and Marketing Copenhagen AirportsRene Baumann Vice President Commercial Bangalore International AirportBarbara Lavernos Managing Director LrsquoOreacuteal Luxe ndash Travel Retail WorldwideRoland Abella Managing Director Diageo Global Travel amp Middle EastAndreas Fehr Managing Director Kraft Foods World Travel RetailJim Perry Vice President and Managing Director Brown-Forman Global Travel Retail
Plus Speakers from Schiphol Airport Retail Schiphol Group Melbourne Airport Nestleacute International Travel Retail and others to be named soon
A partnership betweenHosted by
For more information about The Trinity Forum 2013 email Martin Moodie at MartinTheMoodieReportcom
Register now by contacting Nathalie Zulauf at eventsaciaero
17ACI World Report ndash November 2012
ACI Welcomes Six New World Business Partners
Haneda Passenger Service Co Ltd3-2HanedaAirport3-chomeOta-kuTokyoJapan
WBP Contact PersonMrKazuoShinkaiPresidentTel+810357578500Emailk-shinkaihps-cojpwwwhps-cojp
RegionACIAsia-PacificLevelRegular
HanedaPassengerServiceawhollyownedsubsidiaryofJapanAirportTerminalisbasedatTokyoInternationalAirportatHaneda
WeprovidevarietyservicesincludingairportinformationtravelinsurancerailwayampbusticketshotelreservationsalloverJapanlostampfoundinquiriesattheInformationampCustomerServiceCountersbothatInternationalampDomesticpassengerterminalsatHanedaAirport
WealsoprovidetravelagencybusinessandweorganizestudytoursmainlyfortheAllJapanAirportTerminalsAssociationInctoSoutheastAsiaEuropeandNorthAmericaannuallywithgreatassistancefromACImembersallovertheworld
Aeroscape Services Pte Ltd10AInstitutionHillSingapore239664Singapore
WBP Contact PersonMrSulaimanZainulAbidinIAPDirectorTel+6597707577Email sulaimanzaaeroscapecomwwwaeroscapecom
Region ACIAsia-PacificLevel Regular
18 ACI World Report ndash November 2012
ACI Welcomes Six New World Business PartnersOrient Sun International Media Group (HK) LimitedUnit160116F113ArgyleStreetMongkokKowloonHongKong
WBP Contact PersonMrTonnyHungGeneral ManagerTel+85221349799Email 1221osmigcomwwwosmigcom
RegionACIAsia-PacificLevelRegular
ORIENTSUNINTERNATIONALMEDIAGROUP(HK)LIMITEDoriginatedfromOrientSunAdvertisingCoLtdfoundin1993hassuchsubordinateenterprisesasOrientSunPeriodocalsCoLtdOrientSunExhibitionCoLtdOrientSunTabTechnologyCoLtdandOrientSunInvestmentConsultantCoLtdAtpresentthegeneralsupervisiondepartmentissetupinShanghaiand14companiesandofficesareestablishedinChinesefirst-tiercitiesAlsohavingsetupbranchesinSouthKoreaJapanandmanyotherSoutheastAsiancountriesORIENTSUNINTERNATIONALMEDIAGROUP(HK)LIMITEDhasbecamealeadinggroupinmodernChinesemediaindustry
LK Luftqualitaumlt AG ndash IonairStaldenhof3ACH-6014LucerneSwitzerland
WBP Contact PersonMrChristopheBerthoudSalesDirectorEuropeTel+41412610505Email ChristopheBerthoudionairchwwwaeroscapecom
Region ACIAsia-PacificLevel Gold(smallbusiness)
Since1993LKLuftqualitaumltAGndashIonairreghasbecomeaworldwideleaderindevelopingandproducinginnovativeandenergysavingdynamicsupply-airionizationanddesignsolutionsforcomfortclimateairpurificationandodorneutralizationWesupportourcustomersfromdesigntoengineeringandimplementationofneworreconstructedHVACsystemsIonairreg-naturallyfreshair
19ACI World Report ndash November 2012
ACI Welcomes Six New World Business PartnersDinamic Manutencio del Bages SAclesescoles08251SantpedorSpain
WBP Contact PersonMrJosephTorrentCommercial Manager
Tel+34938272600Email JosepTorrentdinamic-grupcomwwwdinamic-grupcom
RegionEuropeLevel Gold
Dinamicisafamiliarcompanyfoundedin1975preparedtotransformanykindofsheetmetalproductsasequipmentsubcontractorItalsomanufacturesseveralinnerlogisticstransportationmachineryasitsownrangeofproductsScannojetisthenewhandbaggagesecuritychecksystem
Robert and CompanyStaldenhof3ACH-6014LucerneSwitzerland
WBP Contact PersonMrMichaelKKluttzChairman
T+14045774000Email mkluttzrobertcocomwwwrobertandcompanycom
229PeachtreeStreetNEInternationalTowerSuite2000AtlantaGA30303USA
Region ACINorthAmericaLevel Silver
RobertandCompanyprovidesfullserviceplanningprogrammingarchitectureengineeringdesignandprojectmanagementfordomesticinternationalandmilitaryairfieldsCurrentprojectsincludeairportfacilityplanningsitedevelopmentfuelstorageanddistributionairfieldlightingsignageNAVAIDShangarsmaintenancefacilitiespavementsparkingCONRACfacilitiesaccessenvironmentalimpactsandcoordinationoffundingprograms
20 ACI World Report ndash November 2012
Regional World Business Partner ContactsACI WBP AFRAliTounsiEmailatounsiaci-africaaero
ACI WBP LACJavierMartinezEmailjmartinezaci-lacaero
ACI WBP ASIA-PACAda TseEmail adaaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorg
ACIWBPEUR YuliaPlyusninaEmailyuliaplyusninaaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
WebsiteContentCoordinatorACI World
btayloraciaero
21ACI World Report ndash November 2012
22 ACI World Report ndash November 2012
23ACI World Report ndash November 2012
Airport World 5 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight ACIrsquos regionAirports Quito London City Puerto VallartaSpecial report IT innovation and trendsPlus Airport design amp facilities management
Follow us on
Click hereto view
online version
wwwairport-worldcom
AW5_online_aci_wr_Oct12indd 1 19102012 1511
24 ACI World Report ndash November 2012
EVENTSCALENDAR
2012
ICAO European Regional Runway Safety Seminar6-8 November 2012Moscow Russia
2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico
2012 Airport Concessions Conference12-14 November 2012Denver Colorado US
ICAO 12th Air Navigation Conference19-30 November 2012Montreal Canada
ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp Exhibition26-28 November 2012Amsterdam The Netherlands
2012 International Aviation Issues Seminar 6-7 December 2012 Washington DC US
2013
2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US
Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US
The Trinity Forum29-31 JanuaryAbu Dhabi UAE
CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US
Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US
Operations amp Technical Affairs Conference 5-7 March St Petersburg FL US
ACI Economics and Finance Conference6-8 MarchSingapore
Air Cargo Conference 10-12 March Las Vegas NV US
ACI-NA AAAE Washington Legislative Conference 20-21 March Washington DC US
Airports Canada Conference amp Exhibition 10-12 April Montreal QC Canada
Airport Board Members amp Commissioners Conference 14-16 April Biloxi MS US
5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France
8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand
Airport Economics amp Human Capital Conference 22-24 April Portland OR US
23rd ACI World EUROPE Annual General Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey
For a complete list of events visitusonlineat
wwwaciaeroevents
25ACI World Report ndash November 2012
26 ACI World Report ndash November 2012
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
the ACI Global Training Course Catalogue
Global Traffic Forecast 2012-2031
7ACI World Report ndash November 2012
8 ACI World Report ndash November 2012
ACI Speaks at ICAOrsquos Performance Based Navigation (PBN) Symposium by David Gamper Director Safety and Technical ACI World
ACIDirectorGeneralAngelaGittensspokeonthesubjectofldquoAirportsandPBNmdashwillitmakeadifferencerdquoShelentACIrsquossupporttoPBNmdashwhichstandsforPerformanceBasedNavigationmdashasahighpriorityforthewholeaviationsectorACIisconvincedthattheadvantagesforairportoperatorscanbeconsiderableinbothsafetyandefficiency
TheACIinterventioncameinasessionentitledldquoValidatingPBNmdashwhatrsquosinitformerdquowhichallowedallpartsoftheaviationsystemtobeheard
PBNmdashaccuratenavigationbysatellitemdashofferstheabilitytoflyapproachesanddeparturesmoreaccuratelyaswellasen-routeflightpathsWithPBNapproachesanddeparturesneednolongerbelimitedbyconventionalnavigationalaidsorstraight-lineILSfinalapproachesPBNcanenableairportstocreatemorecapacityintheskybyreorganizingflighttracksandincreasesafetyonrunwayswheretherewasnoprecisionapproachcapabilityWewantACImemberstoknowaboutthepossibilitiesofPBNandtogetinvolved-toseewhetheritcouldbenefitthemtoadoptit
HoweverAngelaGittensstruckamajorcautionforairportoperatorsthatnewapproachanddepartureroutesandalsonewATCprocedures(egrunwayalternation)needespeciallysensitivehandlingndashtheymaycreateldquonewnoiserdquoforpeoplewhowerenotaffectedbeforeandwhowillprotestMoreoverPBN
approachesanddepartureroutesareverypreciselyflownsothenoiseisevenmoreconcentrated
ACIurgesthatairportoperatorsmustbeinvolvedfromtheverybeginningofaPBNprojecttobringtheirexperiencetobearandtoinvolvethecommunity-withoutthisnoprojectcansucceedhoweverwell-designedandevenwithaglobalreductioninnoiseAngelaGittenssaidthattheATCtowerchieftheairspaceplannersandtheairlinechiefpilotsallneedtomakethemselvesavailabletoexplainandlistentoairportneighbours-andtheyshouldaddcommunityrelationstotheirportfolioofskills
AnotherareaofcautionisthathoweverwellPBNapproachesanddepartureroutesaredesignedtheyareworthlessiftheyarenotusedForexampleinamixedfleetenvironmentnonPBNcapableaircraftflyingtheconventionalapproachmaymakeitimpossibleforthePBN-capabletraffictoflyPBNapproachesSolutionscanbeforthePBNandnon-PBNroutestooverlayormergeonfinalapproachasseveralcasestudieshavedemonstratedWeneedtoincentivizetheairlinestoupgradeavionicsoftheirolderaircraftthroughmandatesorldquobestequippedbestservedrdquorules
InsummaryPBNcanofferadvantagesbutairportnoisepatternsrequireearlyattentionmdashinconsultationwiththecommunityAllpartiesneedtoseeabenefit
A curved PBN
approach that
reduces distance
flown emissions
and community
noise by avoiding
flying over homes
can be a win-win-
win situation
9ACI World Report ndash November 2012
The3rdICAOCAPSCAGlobalCoordinationand4thCAPSCA Americas Meetings took place in Santiago Chilefrom8to12October2012TheacronymCAPSCAstandsforldquoCollaborativeArrangementforthePreventionandmanagementofpublichealtheventsinCivilAviationrdquoInanutshellthemainobjectiveoftheICAOCAPSCAprojectistobringtogetherinternationalregional national and local aviation organisations to combineeffortsanddevelopacoordinatedapproachtomanageeventsandemergenciesrelatedtopublichealthTheChileanCivilAviationAuthorityhostedinSantiagomorethan110participantsfrom32States9InternationalOrganisationsandIndustryrepresentativesfromICAOWHOPAHOUNWTOACIIATAAIMAIFALPAMEDAIREUniversityofTorontoandACI
Themaincontentandoutcomesofthemeetingwere
bull PresentationfromICAOonCAPSCAachievementsandoutcomesin2012mdashthepositiveinfluenceandbenefitsofCAPSCAwherehighlightedincludingmeetingstrainingguidancematerialwebsiteandStateandAirportAssistanceVisits
bull InclusionofallhealthrelatedemergenciesunderCAPSCAndashienuclearcrisis
bull DiscussiononnovelcoronavirusthatwasidentifiedasthecauseofsevererespiratoryillnessintwoadultsfromSaudiArabiaandQatarinJuneandSeptember2012
bull InformationexchangeexperiencesandbestpracticessharedamongPublicHealthAuthoritiesandCivilAviationAuthorities
bull UpdatesfrominternationalorganisationssuchasWHOUNWTOIATAACI
bull PresentationfromUniversityofTorontoontheBioDiasporaproject(businessintelligencetosupportpublichealthdecisionmakingintheaviationindustry)
bull DiscussiononWHOpointofentrycertificationbull CAPSCAnextstepsandfuturefundingproposalsbull AssistancevisittoSCLairporttoassesstheirhealth
crisismanagementmeasuresVisittotheCrisisManagementCentreTWRhealthcrisisinspectionroomisolated(quarantine)facilitiesandoperatingprocedures
ACIstaffprovidedapresentationonagenericapproachtoBusinessContinuityManagementSystemtofacecriticaleventsatairportswithexcellentsupportandinterestfromairportoperatorspublichealthandcivilaviationauthoritiesThisgenericframeworkproposesexamplesofintegratingexistingemergencycontingencyandcontinuityplansintoasystematicmanagementsystemthroughanevolvingprocess
Formoreinformationonfacilitationandpublichealthinaviation please contact agarcia-alonsoaciaero
Managing Public Health Events in Aviation mdashICAO CAPSCA Global Project by David Gamper Director Safety and Technical ACI World
Participantsofthe3rdICAOCAPSCAGlobalCoordinationand4thCAPSCAAmericas Meetings
10 ACI World Report ndash November 2012
ACIrsquos Airport Excellence (APEX) in Safety Programme is currently developing new solutions to respond to the demand by ACI member airports to improve safety
CurrentsolutionsofferedbytheAPEXSafetyTeaminclude
bull SafetyReviewsbull IntegratedGlobalTrainingairportassistance
programmeforhostairportsbull Technicaloversightandbestpracticesharingbull CommunicationandeventsAPEXForum
Safety Reviews TheAPEXinSafetyProgrammeoffersauniqueopportunityforACImemberairportstoactivelyassesstheircurrentlevelofsafetyinamannerthatisnon-punitiveallinclusiveaswellasensuresthatinterestsofmembersareaddressedandadequatesolutionstotheseissuesaredevelopedMoreoverthesereviewswillbenefitfromACIbestpracticesoperationalexpertsfromSafetyPartnersandcontributionsfromtheInternationalCivilAviationOrganization(ICAO)
Integrated Global Training airport assistance programme for Host Airports WiththeaimofprovidingqualityservicetoACImembersAPEXinSafetyfacilitatesadequateprovisionoftrainingservicestosuittheparticularneedsofairportsasidentifiedthroughtheSafetyReviewonavarietyofsafetytopicsInthismannerAPEXservesasaone-stopshopforallaviationandsafetyrelatedtrainingmakingiteasierforairportstofindaswellasscheduletheparticulartrainingthattheyrequire
Technical oversight and best practice sharing AirportslookingforspecificexpertiseinaviationmayseekassistancefromtheAPEXTeamgivenourknowledgeofregionalaviationbodiesworldwidetheoperatingstructureoftheregionalaviationbodiesandtheservicestheyprovideAPEXservesasago-toentitytolocateregionallyspecificexpertiseinaviationsafety
andwemayalsogoasfarasorganizingmeetingsordiscussionspertainingtoproposedgoals
Communication and events APEX Forum Airports lookingtostayinformedaswellasactivelyparticipateinindustryeventsmayusetheAPEXforumasamediumtodiscussandkeepupwithcurrentairportsafetydevelopmentsandrelevanteventschedulesworldwide
NEW SOLUTIONS IN DEVELOPMENT
Airport mentoring and follow up services APEXinSafetyalsoaimsatfacilitatingtheprovisionofconsultancyservicestomemberairportswiththeaidofestablishedWorldBusinessPartners(WBP)therebyhelpingtoprojectadequatesolutionstovulnerabilitiesidentifiedbymemberairportsinamannerthatensuresstate-of-the-arttechnicalproficiencyandknow-how
Safety metrics In2013APEXwillimplementasystemtoanalysesafetytrendsandindicatorsfromACImembersinordertoprojectthemostaccuratesafetylevelsattainedgivinganindicationtothecurrentlevelofsafetyproficiencyenjoyedbyitsmembers
Publications online resourcesmdashAPEX Library TheAPEXlibrarywillserveasanonlineresourcecontainingthelatestpublicationsonsafetyissuesthatmaybebeneficialtoACImembers
APEXinSafetyisagrowingprogrammewithrapidlyexpandinginitiativeswhichareconstantlybeingimprovedasnewsolutionstoissuesraisedbyACImembersaredevelopedInthenearfutureAPEXalsoaimsatfacilitatingfinancialbackingforsafetyrelatedimprovementsthroughfinancialassistanceaswellasfundingandaidforsafetyprojects
For further information on the APEX in Safety Programme please visit wwwaciaeroAPEX
or contact Adrian Cioranu at acioranuaciaero
by Paul Aliu
11ACI World Report ndash November 2012
TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking
MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering
UNDERSTAND needs and expectations of your passengers
BENCHMARKING Commercial Services
LEARN from global best practice
BENCHMARK satisfaction levels and sales performance with top airports around the world
The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne
ACI Director of Economics+1 514 373-1211rechevarneaciaero
Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom
wwwairportservicequalitycomcontentretailhtml
12 ACI World Report ndash November 2012
Largest Ever ASQ Airport Forum Held in Istanbul by Sevda Fevzi Marketing Manager ACI World Thefinalinstalmentoftheannual2012ASQForumforAfricaAsiaEuropeandtheMiddletookplaceinthehistoricalcityofIstanbullastmonth
Over150airportdelegatesgatheredtodiscussthelatestASQdevelopmentssharebestpracticesandtakepartininteractivesessionsTheeventwasthelargestASQForumtodate
TheannualForumprovidesairportmanagerswiththeopportunitytomeetandshareideasonimprovingthequalityofairportservicesforpassengers
Topicsdiscussedinlcuded
bull Latestairportservicequalitydevelopmentsbull NewestdevelopmentsandfindingsfromASQRetail
FoodandBeverage(FampB)bull Fine-tuningwayfindingatairportsbull InteractivesessionsonpresentingASQresultsbull Usingdemographicsurveystounderstand
passengerprofilesbull Bestpracticesessioningroundtransportation
AirportcasestudypresentationswerepresentedbystafffromMunichAirportBeijingCapitalInternationalAirportLondonGatwickAirportDohaInternationalAirportandZurichAirportThecasestudiesincludedmanagingwaitingtimesPAXsecurityefficiencymanagingservicequalityusingASQtoimproveairportprocessesmanagingairportretailandlandsidetraffic
ThefirstdayconcludedwiththeASQFieldworkAwardsceremonyfollowedbytheGalaDinnerwhosebackdropofferedstunningviewsoftheBosphorusSea
ACIthanksalldelegateswhoattendedthe2012ASQForum
Datesandlocationsforthe2013ASQForumswillbeannouncedinJanuary2013
Photosfromthe2012ASQForumeventscanbeviewedbysubscribingtothequarterlyASQNewsletterndashASQXchangePleasesendanemailtomarketingaciaero ifyouwouldliketosubscribetothisnewsletter
WeareverypleasedtoannouncenewadditionstotheASQSurveyfamily
bull LasVegasMcCarrenbull StLouisbull Mazatlan
WewouldalsoliketoextendawarmwelcometoMauritiusAirportwhoarenowthe15thairporttojointheASQRetailSurveyprogramme
FormoreinformationabouttheASQprogramme please contact SevdaFevziManager MarketingT+15143731232E sfevziaciaeroW wwwairportservicequalityaero
13ACI World Report ndash November 2012
Followingahighlysuccessful21stACIAfricaRegionalConferenceGeneralAssemblyandExhibition35participantsattendedtheby-invitationonlySafetyManagementSystems(SMS)Workshoprdquo
ThiswasthethirdseminarheldinAfricain2012withearlierworkshopstakingplaceinJohannesburgandTunisinthefirsthalfoftheyearThismostrecentsessionwasmadepossiblethroughthesponsorshipofACINorthAmericaforACIAfrica
Overthepast12monthstheregionimplementedauditsatairportsinTogoMozambiqueandZambiathroughACIrsquosAPEXinSafetyprogrammeThusparticipantsinWorkshopwereabletogainvaluableknowledgeonmethodsofaddressingtheareasofimprovementthatwereidentifiedthroughtheaudit
TheACIAfricamembershipwaswellrepresentedwithdelegatesfromthefiveregionsofthecontinentndashNorthernWesternCentralEasternandSouthern
AfricaAttendeesincludedadiverserangeofairportprofessionalsrangingfromairportexecutivesandairportmanagerstodirectorsofsafetymanagersandsafetyinspectors
TopicscoveredduringtheWorkshopincludedsafetymanagementsystemscultureandregulatorsframeworksThediversemixofparticipantsfromlargeandsmallairportsandfromFrenchandEnglishspeakingcountriescontributedtoadynamiclearningexperience
ACIAfricawouldliketoexpressitssincerethankstotheACINorthAmericamembershipforsponsoringthisWorkshopWewouldalsoliketoextendaspecialthankyoutoNationalAirportsCorporationLimitedforgraciouslyhostingtheeventinbeautifulZambia
Foruptodatenewsandinformationonupcomingevents please visit httpwwwaci-africaaero
Safety Management Systems Workshop (SMS) Workshop Held in Livingstone Zambiaby Tebello Mokhema Project Manager Communication Membership amp Strategy ACI Africa
Participants of the SMS Workshop in Livingstone Zambia
14 ACI World Report ndash November 2012
Airport Operations Diploma Programme(OnlineProgramme)
TheAirportOperationsDiplomaProgrammeprovidesparticipantswithabroadunderstandingofAirportOperationsintheareasof AirsideOperationsTerminalandLandsideOperationsandBusinessOperationsTheProgrammeprovidestheknowledgetosuccessfullyaddresstheoperationalandbusinessneedsof21stCenturyairports
Who Should Enrol
bull CurrentneworfuturepersonnelinvolvedinAirsideTerminalLandsideorBusinessOperationsbull Personnelwishingtoenhancetheircareeropportunitiesandadvancetoleadershipandmanagementpositionsbull WorldBusinessPartnersandAssociateswhowishtoimprovetheirknowledgeandunderstandingofAirportOperations
Programme Structure
Thenew AirportOperationsDiplomaProgramme ismadeupofthefollowingthreecertificatecourses
1 AirsideOperations- availablenow2 TerminalandLandsideOperations- ScheduledforreleaseearlyQ120133 AirportBusinessOperations- ScheduledforreleaseearlyQ22013
For more information ontheonlineAirportOperationsDiplomaProgrammevisitwwwolcaero or contact enrolmentsolcaero
For information on ACI Global Training programmes and course offerings visit us online at wwwaciaerotraining
Enrolment
Participantswhopre-registerfortheprogrammepriorto31stDecember2012willbeentitledtoa10EarlyBirddiscount
RegularEnrolmentFee $179500EarlyBird Enrolment Fee $161550
Pre-registrationcandidateswillbeabletocommencetheCertificateinAirsideOperationsimmediatelyandwillbeautomaticallyenrolledintheCertificateinTerminalandLandsideOperationsandCertificateinAirportBusiness Operationsastheyarereleasedinthefirsthalfof2013
To register forthisonlineprogramme please visit wwwolcaero or contact enrolmentsolcaero
For all other course and programme inquiries contact ACI Global Training at trainingaciaero
15ACI World Report ndash November 2012
ItiswithgreatpleasurethatACIannouncesthepromulgationofthe2013GlobalTrainingCalendarThiscalendarhasbeencreatedinresponsetotheevergrowingtrainingneedsofourmembers
For2013wearehappytooffersomeofourpopularcoursessuchasDevelopingaCustomerServiceCultureatAirportManagingServiceQualityatAirportsandtheeverpopularGSNDiplomaProgramme
NewandinterestingcoursesthatwillbelaunchednextyearincludeAirportEnterprise Risk Management and Airport RevenueGeneration
Theofficial2013ACIGlobalTrainingCalendarwillbeavailableonlineFriday 2November2012
Course Programme Location Country Language EUR Price USD Price
3-7 December Airline Management for Airport Professionals AMPAP Elective Johannesburg South Africa English euro 1000 $1400
11-15 November Aerodrome Certification Safety Abu Dhabi UAE English euro 1000 $140011-15 November GSN 3 Emergency Planning and Crisis Management GSN Abu Dhabi UAE English euro 1000 $140018-22 November Airport Environmental Management Environment Abu Dhabi UAE English euro 1000 $140018-22 November GSN 6 - Aerodrome Safety Compliance and Auditing GSN-Advanced Abu Dhabi UAE English euro 1000 $140025-27 November Understanding ICAO Annex 14 Safety Abu Dhabi UAE English euro 650 $910
3-7 December GSN 1 Safety Management Systems GSN Kuala-Lumpur Malaysia English euro 1000 $140009-13 December Apron Management Safety Abu Dhabi UAE English euro 1000 $1400
12-14 November Passengers with Reduced Mobility Workshops Facilitation Zagreb Croatia English euro 650 $91012-14 November Airport Non-Aeronautical Revenues Economics Istanbul Turkey English euro 650 $910
3-5 December Air Traffic Forecasting Economics Bucharest Romania English euro 650 $910
3-7 December ACIICAO User Charges AMPAP Elective Nashville USA English euro 2000 $2600AMPAP elective courseFor additional information on the courses or to register please visit our website wwaciaerotraining
North America
ACI Global Training 2012Africa
Asia Pacific
Europe
Latin America
Date
16 ACI World Report ndash November 2012
Ritz Carlton Hotel Abu Dhabi | 29-31 January 2013
lsquoTHOUGHT LEADERSHIP IN TRAVEL RETAILrsquo ndash MARKING TEN YEARS OF TRINITY
Speakers include Philippe Schaus Chief Executive DFS GroupDag Rasmussen Chairman amp CEO Lagardegravere ServicesSusan Whelan Senior Executive Vice President King Power International Group (Thailand)Garry Stock Chairman James Richardson Duty FreeRick Blatstein CEO OTG ManagementDr Zhou Ting Associate Professor of Beijing University of International Business and Economics and Dean of Fortune Character InstituteMohammed Al Bulooki Chief Commercial Officer Abu Dhabi Airports CompanyCarsten Noslashrland Vice President Sales and Marketing Copenhagen AirportsRene Baumann Vice President Commercial Bangalore International AirportBarbara Lavernos Managing Director LrsquoOreacuteal Luxe ndash Travel Retail WorldwideRoland Abella Managing Director Diageo Global Travel amp Middle EastAndreas Fehr Managing Director Kraft Foods World Travel RetailJim Perry Vice President and Managing Director Brown-Forman Global Travel Retail
Plus Speakers from Schiphol Airport Retail Schiphol Group Melbourne Airport Nestleacute International Travel Retail and others to be named soon
A partnership betweenHosted by
For more information about The Trinity Forum 2013 email Martin Moodie at MartinTheMoodieReportcom
Register now by contacting Nathalie Zulauf at eventsaciaero
17ACI World Report ndash November 2012
ACI Welcomes Six New World Business Partners
Haneda Passenger Service Co Ltd3-2HanedaAirport3-chomeOta-kuTokyoJapan
WBP Contact PersonMrKazuoShinkaiPresidentTel+810357578500Emailk-shinkaihps-cojpwwwhps-cojp
RegionACIAsia-PacificLevelRegular
HanedaPassengerServiceawhollyownedsubsidiaryofJapanAirportTerminalisbasedatTokyoInternationalAirportatHaneda
WeprovidevarietyservicesincludingairportinformationtravelinsurancerailwayampbusticketshotelreservationsalloverJapanlostampfoundinquiriesattheInformationampCustomerServiceCountersbothatInternationalampDomesticpassengerterminalsatHanedaAirport
WealsoprovidetravelagencybusinessandweorganizestudytoursmainlyfortheAllJapanAirportTerminalsAssociationInctoSoutheastAsiaEuropeandNorthAmericaannuallywithgreatassistancefromACImembersallovertheworld
Aeroscape Services Pte Ltd10AInstitutionHillSingapore239664Singapore
WBP Contact PersonMrSulaimanZainulAbidinIAPDirectorTel+6597707577Email sulaimanzaaeroscapecomwwwaeroscapecom
Region ACIAsia-PacificLevel Regular
18 ACI World Report ndash November 2012
ACI Welcomes Six New World Business PartnersOrient Sun International Media Group (HK) LimitedUnit160116F113ArgyleStreetMongkokKowloonHongKong
WBP Contact PersonMrTonnyHungGeneral ManagerTel+85221349799Email 1221osmigcomwwwosmigcom
RegionACIAsia-PacificLevelRegular
ORIENTSUNINTERNATIONALMEDIAGROUP(HK)LIMITEDoriginatedfromOrientSunAdvertisingCoLtdfoundin1993hassuchsubordinateenterprisesasOrientSunPeriodocalsCoLtdOrientSunExhibitionCoLtdOrientSunTabTechnologyCoLtdandOrientSunInvestmentConsultantCoLtdAtpresentthegeneralsupervisiondepartmentissetupinShanghaiand14companiesandofficesareestablishedinChinesefirst-tiercitiesAlsohavingsetupbranchesinSouthKoreaJapanandmanyotherSoutheastAsiancountriesORIENTSUNINTERNATIONALMEDIAGROUP(HK)LIMITEDhasbecamealeadinggroupinmodernChinesemediaindustry
LK Luftqualitaumlt AG ndash IonairStaldenhof3ACH-6014LucerneSwitzerland
WBP Contact PersonMrChristopheBerthoudSalesDirectorEuropeTel+41412610505Email ChristopheBerthoudionairchwwwaeroscapecom
Region ACIAsia-PacificLevel Gold(smallbusiness)
Since1993LKLuftqualitaumltAGndashIonairreghasbecomeaworldwideleaderindevelopingandproducinginnovativeandenergysavingdynamicsupply-airionizationanddesignsolutionsforcomfortclimateairpurificationandodorneutralizationWesupportourcustomersfromdesigntoengineeringandimplementationofneworreconstructedHVACsystemsIonairreg-naturallyfreshair
19ACI World Report ndash November 2012
ACI Welcomes Six New World Business PartnersDinamic Manutencio del Bages SAclesescoles08251SantpedorSpain
WBP Contact PersonMrJosephTorrentCommercial Manager
Tel+34938272600Email JosepTorrentdinamic-grupcomwwwdinamic-grupcom
RegionEuropeLevel Gold
Dinamicisafamiliarcompanyfoundedin1975preparedtotransformanykindofsheetmetalproductsasequipmentsubcontractorItalsomanufacturesseveralinnerlogisticstransportationmachineryasitsownrangeofproductsScannojetisthenewhandbaggagesecuritychecksystem
Robert and CompanyStaldenhof3ACH-6014LucerneSwitzerland
WBP Contact PersonMrMichaelKKluttzChairman
T+14045774000Email mkluttzrobertcocomwwwrobertandcompanycom
229PeachtreeStreetNEInternationalTowerSuite2000AtlantaGA30303USA
Region ACINorthAmericaLevel Silver
RobertandCompanyprovidesfullserviceplanningprogrammingarchitectureengineeringdesignandprojectmanagementfordomesticinternationalandmilitaryairfieldsCurrentprojectsincludeairportfacilityplanningsitedevelopmentfuelstorageanddistributionairfieldlightingsignageNAVAIDShangarsmaintenancefacilitiespavementsparkingCONRACfacilitiesaccessenvironmentalimpactsandcoordinationoffundingprograms
20 ACI World Report ndash November 2012
Regional World Business Partner ContactsACI WBP AFRAliTounsiEmailatounsiaci-africaaero
ACI WBP LACJavierMartinezEmailjmartinezaci-lacaero
ACI WBP ASIA-PACAda TseEmail adaaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorg
ACIWBPEUR YuliaPlyusninaEmailyuliaplyusninaaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
WebsiteContentCoordinatorACI World
btayloraciaero
21ACI World Report ndash November 2012
22 ACI World Report ndash November 2012
23ACI World Report ndash November 2012
Airport World 5 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight ACIrsquos regionAirports Quito London City Puerto VallartaSpecial report IT innovation and trendsPlus Airport design amp facilities management
Follow us on
Click hereto view
online version
wwwairport-worldcom
AW5_online_aci_wr_Oct12indd 1 19102012 1511
24 ACI World Report ndash November 2012
EVENTSCALENDAR
2012
ICAO European Regional Runway Safety Seminar6-8 November 2012Moscow Russia
2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico
2012 Airport Concessions Conference12-14 November 2012Denver Colorado US
ICAO 12th Air Navigation Conference19-30 November 2012Montreal Canada
ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp Exhibition26-28 November 2012Amsterdam The Netherlands
2012 International Aviation Issues Seminar 6-7 December 2012 Washington DC US
2013
2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US
Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US
The Trinity Forum29-31 JanuaryAbu Dhabi UAE
CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US
Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US
Operations amp Technical Affairs Conference 5-7 March St Petersburg FL US
ACI Economics and Finance Conference6-8 MarchSingapore
Air Cargo Conference 10-12 March Las Vegas NV US
ACI-NA AAAE Washington Legislative Conference 20-21 March Washington DC US
Airports Canada Conference amp Exhibition 10-12 April Montreal QC Canada
Airport Board Members amp Commissioners Conference 14-16 April Biloxi MS US
5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France
8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand
Airport Economics amp Human Capital Conference 22-24 April Portland OR US
23rd ACI World EUROPE Annual General Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey
For a complete list of events visitusonlineat
wwwaciaeroevents
25ACI World Report ndash November 2012
26 ACI World Report ndash November 2012
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
the ACI Global Training Course Catalogue
Global Traffic Forecast 2012-2031
8 ACI World Report ndash November 2012
ACI Speaks at ICAOrsquos Performance Based Navigation (PBN) Symposium by David Gamper Director Safety and Technical ACI World
ACIDirectorGeneralAngelaGittensspokeonthesubjectofldquoAirportsandPBNmdashwillitmakeadifferencerdquoShelentACIrsquossupporttoPBNmdashwhichstandsforPerformanceBasedNavigationmdashasahighpriorityforthewholeaviationsectorACIisconvincedthattheadvantagesforairportoperatorscanbeconsiderableinbothsafetyandefficiency
TheACIinterventioncameinasessionentitledldquoValidatingPBNmdashwhatrsquosinitformerdquowhichallowedallpartsoftheaviationsystemtobeheard
PBNmdashaccuratenavigationbysatellitemdashofferstheabilitytoflyapproachesanddeparturesmoreaccuratelyaswellasen-routeflightpathsWithPBNapproachesanddeparturesneednolongerbelimitedbyconventionalnavigationalaidsorstraight-lineILSfinalapproachesPBNcanenableairportstocreatemorecapacityintheskybyreorganizingflighttracksandincreasesafetyonrunwayswheretherewasnoprecisionapproachcapabilityWewantACImemberstoknowaboutthepossibilitiesofPBNandtogetinvolved-toseewhetheritcouldbenefitthemtoadoptit
HoweverAngelaGittensstruckamajorcautionforairportoperatorsthatnewapproachanddepartureroutesandalsonewATCprocedures(egrunwayalternation)needespeciallysensitivehandlingndashtheymaycreateldquonewnoiserdquoforpeoplewhowerenotaffectedbeforeandwhowillprotestMoreoverPBN
approachesanddepartureroutesareverypreciselyflownsothenoiseisevenmoreconcentrated
ACIurgesthatairportoperatorsmustbeinvolvedfromtheverybeginningofaPBNprojecttobringtheirexperiencetobearandtoinvolvethecommunity-withoutthisnoprojectcansucceedhoweverwell-designedandevenwithaglobalreductioninnoiseAngelaGittenssaidthattheATCtowerchieftheairspaceplannersandtheairlinechiefpilotsallneedtomakethemselvesavailabletoexplainandlistentoairportneighbours-andtheyshouldaddcommunityrelationstotheirportfolioofskills
AnotherareaofcautionisthathoweverwellPBNapproachesanddepartureroutesaredesignedtheyareworthlessiftheyarenotusedForexampleinamixedfleetenvironmentnonPBNcapableaircraftflyingtheconventionalapproachmaymakeitimpossibleforthePBN-capabletraffictoflyPBNapproachesSolutionscanbeforthePBNandnon-PBNroutestooverlayormergeonfinalapproachasseveralcasestudieshavedemonstratedWeneedtoincentivizetheairlinestoupgradeavionicsoftheirolderaircraftthroughmandatesorldquobestequippedbestservedrdquorules
InsummaryPBNcanofferadvantagesbutairportnoisepatternsrequireearlyattentionmdashinconsultationwiththecommunityAllpartiesneedtoseeabenefit
A curved PBN
approach that
reduces distance
flown emissions
and community
noise by avoiding
flying over homes
can be a win-win-
win situation
9ACI World Report ndash November 2012
The3rdICAOCAPSCAGlobalCoordinationand4thCAPSCA Americas Meetings took place in Santiago Chilefrom8to12October2012TheacronymCAPSCAstandsforldquoCollaborativeArrangementforthePreventionandmanagementofpublichealtheventsinCivilAviationrdquoInanutshellthemainobjectiveoftheICAOCAPSCAprojectistobringtogetherinternationalregional national and local aviation organisations to combineeffortsanddevelopacoordinatedapproachtomanageeventsandemergenciesrelatedtopublichealthTheChileanCivilAviationAuthorityhostedinSantiagomorethan110participantsfrom32States9InternationalOrganisationsandIndustryrepresentativesfromICAOWHOPAHOUNWTOACIIATAAIMAIFALPAMEDAIREUniversityofTorontoandACI
Themaincontentandoutcomesofthemeetingwere
bull PresentationfromICAOonCAPSCAachievementsandoutcomesin2012mdashthepositiveinfluenceandbenefitsofCAPSCAwherehighlightedincludingmeetingstrainingguidancematerialwebsiteandStateandAirportAssistanceVisits
bull InclusionofallhealthrelatedemergenciesunderCAPSCAndashienuclearcrisis
bull DiscussiononnovelcoronavirusthatwasidentifiedasthecauseofsevererespiratoryillnessintwoadultsfromSaudiArabiaandQatarinJuneandSeptember2012
bull InformationexchangeexperiencesandbestpracticessharedamongPublicHealthAuthoritiesandCivilAviationAuthorities
bull UpdatesfrominternationalorganisationssuchasWHOUNWTOIATAACI
bull PresentationfromUniversityofTorontoontheBioDiasporaproject(businessintelligencetosupportpublichealthdecisionmakingintheaviationindustry)
bull DiscussiononWHOpointofentrycertificationbull CAPSCAnextstepsandfuturefundingproposalsbull AssistancevisittoSCLairporttoassesstheirhealth
crisismanagementmeasuresVisittotheCrisisManagementCentreTWRhealthcrisisinspectionroomisolated(quarantine)facilitiesandoperatingprocedures
ACIstaffprovidedapresentationonagenericapproachtoBusinessContinuityManagementSystemtofacecriticaleventsatairportswithexcellentsupportandinterestfromairportoperatorspublichealthandcivilaviationauthoritiesThisgenericframeworkproposesexamplesofintegratingexistingemergencycontingencyandcontinuityplansintoasystematicmanagementsystemthroughanevolvingprocess
Formoreinformationonfacilitationandpublichealthinaviation please contact agarcia-alonsoaciaero
Managing Public Health Events in Aviation mdashICAO CAPSCA Global Project by David Gamper Director Safety and Technical ACI World
Participantsofthe3rdICAOCAPSCAGlobalCoordinationand4thCAPSCAAmericas Meetings
10 ACI World Report ndash November 2012
ACIrsquos Airport Excellence (APEX) in Safety Programme is currently developing new solutions to respond to the demand by ACI member airports to improve safety
CurrentsolutionsofferedbytheAPEXSafetyTeaminclude
bull SafetyReviewsbull IntegratedGlobalTrainingairportassistance
programmeforhostairportsbull Technicaloversightandbestpracticesharingbull CommunicationandeventsAPEXForum
Safety Reviews TheAPEXinSafetyProgrammeoffersauniqueopportunityforACImemberairportstoactivelyassesstheircurrentlevelofsafetyinamannerthatisnon-punitiveallinclusiveaswellasensuresthatinterestsofmembersareaddressedandadequatesolutionstotheseissuesaredevelopedMoreoverthesereviewswillbenefitfromACIbestpracticesoperationalexpertsfromSafetyPartnersandcontributionsfromtheInternationalCivilAviationOrganization(ICAO)
Integrated Global Training airport assistance programme for Host Airports WiththeaimofprovidingqualityservicetoACImembersAPEXinSafetyfacilitatesadequateprovisionoftrainingservicestosuittheparticularneedsofairportsasidentifiedthroughtheSafetyReviewonavarietyofsafetytopicsInthismannerAPEXservesasaone-stopshopforallaviationandsafetyrelatedtrainingmakingiteasierforairportstofindaswellasscheduletheparticulartrainingthattheyrequire
Technical oversight and best practice sharing AirportslookingforspecificexpertiseinaviationmayseekassistancefromtheAPEXTeamgivenourknowledgeofregionalaviationbodiesworldwidetheoperatingstructureoftheregionalaviationbodiesandtheservicestheyprovideAPEXservesasago-toentitytolocateregionallyspecificexpertiseinaviationsafety
andwemayalsogoasfarasorganizingmeetingsordiscussionspertainingtoproposedgoals
Communication and events APEX Forum Airports lookingtostayinformedaswellasactivelyparticipateinindustryeventsmayusetheAPEXforumasamediumtodiscussandkeepupwithcurrentairportsafetydevelopmentsandrelevanteventschedulesworldwide
NEW SOLUTIONS IN DEVELOPMENT
Airport mentoring and follow up services APEXinSafetyalsoaimsatfacilitatingtheprovisionofconsultancyservicestomemberairportswiththeaidofestablishedWorldBusinessPartners(WBP)therebyhelpingtoprojectadequatesolutionstovulnerabilitiesidentifiedbymemberairportsinamannerthatensuresstate-of-the-arttechnicalproficiencyandknow-how
Safety metrics In2013APEXwillimplementasystemtoanalysesafetytrendsandindicatorsfromACImembersinordertoprojectthemostaccuratesafetylevelsattainedgivinganindicationtothecurrentlevelofsafetyproficiencyenjoyedbyitsmembers
Publications online resourcesmdashAPEX Library TheAPEXlibrarywillserveasanonlineresourcecontainingthelatestpublicationsonsafetyissuesthatmaybebeneficialtoACImembers
APEXinSafetyisagrowingprogrammewithrapidlyexpandinginitiativeswhichareconstantlybeingimprovedasnewsolutionstoissuesraisedbyACImembersaredevelopedInthenearfutureAPEXalsoaimsatfacilitatingfinancialbackingforsafetyrelatedimprovementsthroughfinancialassistanceaswellasfundingandaidforsafetyprojects
For further information on the APEX in Safety Programme please visit wwwaciaeroAPEX
or contact Adrian Cioranu at acioranuaciaero
by Paul Aliu
11ACI World Report ndash November 2012
TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking
MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering
UNDERSTAND needs and expectations of your passengers
BENCHMARKING Commercial Services
LEARN from global best practice
BENCHMARK satisfaction levels and sales performance with top airports around the world
The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne
ACI Director of Economics+1 514 373-1211rechevarneaciaero
Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom
wwwairportservicequalitycomcontentretailhtml
12 ACI World Report ndash November 2012
Largest Ever ASQ Airport Forum Held in Istanbul by Sevda Fevzi Marketing Manager ACI World Thefinalinstalmentoftheannual2012ASQForumforAfricaAsiaEuropeandtheMiddletookplaceinthehistoricalcityofIstanbullastmonth
Over150airportdelegatesgatheredtodiscussthelatestASQdevelopmentssharebestpracticesandtakepartininteractivesessionsTheeventwasthelargestASQForumtodate
TheannualForumprovidesairportmanagerswiththeopportunitytomeetandshareideasonimprovingthequalityofairportservicesforpassengers
Topicsdiscussedinlcuded
bull Latestairportservicequalitydevelopmentsbull NewestdevelopmentsandfindingsfromASQRetail
FoodandBeverage(FampB)bull Fine-tuningwayfindingatairportsbull InteractivesessionsonpresentingASQresultsbull Usingdemographicsurveystounderstand
passengerprofilesbull Bestpracticesessioningroundtransportation
AirportcasestudypresentationswerepresentedbystafffromMunichAirportBeijingCapitalInternationalAirportLondonGatwickAirportDohaInternationalAirportandZurichAirportThecasestudiesincludedmanagingwaitingtimesPAXsecurityefficiencymanagingservicequalityusingASQtoimproveairportprocessesmanagingairportretailandlandsidetraffic
ThefirstdayconcludedwiththeASQFieldworkAwardsceremonyfollowedbytheGalaDinnerwhosebackdropofferedstunningviewsoftheBosphorusSea
ACIthanksalldelegateswhoattendedthe2012ASQForum
Datesandlocationsforthe2013ASQForumswillbeannouncedinJanuary2013
Photosfromthe2012ASQForumeventscanbeviewedbysubscribingtothequarterlyASQNewsletterndashASQXchangePleasesendanemailtomarketingaciaero ifyouwouldliketosubscribetothisnewsletter
WeareverypleasedtoannouncenewadditionstotheASQSurveyfamily
bull LasVegasMcCarrenbull StLouisbull Mazatlan
WewouldalsoliketoextendawarmwelcometoMauritiusAirportwhoarenowthe15thairporttojointheASQRetailSurveyprogramme
FormoreinformationabouttheASQprogramme please contact SevdaFevziManager MarketingT+15143731232E sfevziaciaeroW wwwairportservicequalityaero
13ACI World Report ndash November 2012
Followingahighlysuccessful21stACIAfricaRegionalConferenceGeneralAssemblyandExhibition35participantsattendedtheby-invitationonlySafetyManagementSystems(SMS)Workshoprdquo
ThiswasthethirdseminarheldinAfricain2012withearlierworkshopstakingplaceinJohannesburgandTunisinthefirsthalfoftheyearThismostrecentsessionwasmadepossiblethroughthesponsorshipofACINorthAmericaforACIAfrica
Overthepast12monthstheregionimplementedauditsatairportsinTogoMozambiqueandZambiathroughACIrsquosAPEXinSafetyprogrammeThusparticipantsinWorkshopwereabletogainvaluableknowledgeonmethodsofaddressingtheareasofimprovementthatwereidentifiedthroughtheaudit
TheACIAfricamembershipwaswellrepresentedwithdelegatesfromthefiveregionsofthecontinentndashNorthernWesternCentralEasternandSouthern
AfricaAttendeesincludedadiverserangeofairportprofessionalsrangingfromairportexecutivesandairportmanagerstodirectorsofsafetymanagersandsafetyinspectors
TopicscoveredduringtheWorkshopincludedsafetymanagementsystemscultureandregulatorsframeworksThediversemixofparticipantsfromlargeandsmallairportsandfromFrenchandEnglishspeakingcountriescontributedtoadynamiclearningexperience
ACIAfricawouldliketoexpressitssincerethankstotheACINorthAmericamembershipforsponsoringthisWorkshopWewouldalsoliketoextendaspecialthankyoutoNationalAirportsCorporationLimitedforgraciouslyhostingtheeventinbeautifulZambia
Foruptodatenewsandinformationonupcomingevents please visit httpwwwaci-africaaero
Safety Management Systems Workshop (SMS) Workshop Held in Livingstone Zambiaby Tebello Mokhema Project Manager Communication Membership amp Strategy ACI Africa
Participants of the SMS Workshop in Livingstone Zambia
14 ACI World Report ndash November 2012
Airport Operations Diploma Programme(OnlineProgramme)
TheAirportOperationsDiplomaProgrammeprovidesparticipantswithabroadunderstandingofAirportOperationsintheareasof AirsideOperationsTerminalandLandsideOperationsandBusinessOperationsTheProgrammeprovidestheknowledgetosuccessfullyaddresstheoperationalandbusinessneedsof21stCenturyairports
Who Should Enrol
bull CurrentneworfuturepersonnelinvolvedinAirsideTerminalLandsideorBusinessOperationsbull Personnelwishingtoenhancetheircareeropportunitiesandadvancetoleadershipandmanagementpositionsbull WorldBusinessPartnersandAssociateswhowishtoimprovetheirknowledgeandunderstandingofAirportOperations
Programme Structure
Thenew AirportOperationsDiplomaProgramme ismadeupofthefollowingthreecertificatecourses
1 AirsideOperations- availablenow2 TerminalandLandsideOperations- ScheduledforreleaseearlyQ120133 AirportBusinessOperations- ScheduledforreleaseearlyQ22013
For more information ontheonlineAirportOperationsDiplomaProgrammevisitwwwolcaero or contact enrolmentsolcaero
For information on ACI Global Training programmes and course offerings visit us online at wwwaciaerotraining
Enrolment
Participantswhopre-registerfortheprogrammepriorto31stDecember2012willbeentitledtoa10EarlyBirddiscount
RegularEnrolmentFee $179500EarlyBird Enrolment Fee $161550
Pre-registrationcandidateswillbeabletocommencetheCertificateinAirsideOperationsimmediatelyandwillbeautomaticallyenrolledintheCertificateinTerminalandLandsideOperationsandCertificateinAirportBusiness Operationsastheyarereleasedinthefirsthalfof2013
To register forthisonlineprogramme please visit wwwolcaero or contact enrolmentsolcaero
For all other course and programme inquiries contact ACI Global Training at trainingaciaero
15ACI World Report ndash November 2012
ItiswithgreatpleasurethatACIannouncesthepromulgationofthe2013GlobalTrainingCalendarThiscalendarhasbeencreatedinresponsetotheevergrowingtrainingneedsofourmembers
For2013wearehappytooffersomeofourpopularcoursessuchasDevelopingaCustomerServiceCultureatAirportManagingServiceQualityatAirportsandtheeverpopularGSNDiplomaProgramme
NewandinterestingcoursesthatwillbelaunchednextyearincludeAirportEnterprise Risk Management and Airport RevenueGeneration
Theofficial2013ACIGlobalTrainingCalendarwillbeavailableonlineFriday 2November2012
Course Programme Location Country Language EUR Price USD Price
3-7 December Airline Management for Airport Professionals AMPAP Elective Johannesburg South Africa English euro 1000 $1400
11-15 November Aerodrome Certification Safety Abu Dhabi UAE English euro 1000 $140011-15 November GSN 3 Emergency Planning and Crisis Management GSN Abu Dhabi UAE English euro 1000 $140018-22 November Airport Environmental Management Environment Abu Dhabi UAE English euro 1000 $140018-22 November GSN 6 - Aerodrome Safety Compliance and Auditing GSN-Advanced Abu Dhabi UAE English euro 1000 $140025-27 November Understanding ICAO Annex 14 Safety Abu Dhabi UAE English euro 650 $910
3-7 December GSN 1 Safety Management Systems GSN Kuala-Lumpur Malaysia English euro 1000 $140009-13 December Apron Management Safety Abu Dhabi UAE English euro 1000 $1400
12-14 November Passengers with Reduced Mobility Workshops Facilitation Zagreb Croatia English euro 650 $91012-14 November Airport Non-Aeronautical Revenues Economics Istanbul Turkey English euro 650 $910
3-5 December Air Traffic Forecasting Economics Bucharest Romania English euro 650 $910
3-7 December ACIICAO User Charges AMPAP Elective Nashville USA English euro 2000 $2600AMPAP elective courseFor additional information on the courses or to register please visit our website wwaciaerotraining
North America
ACI Global Training 2012Africa
Asia Pacific
Europe
Latin America
Date
16 ACI World Report ndash November 2012
Ritz Carlton Hotel Abu Dhabi | 29-31 January 2013
lsquoTHOUGHT LEADERSHIP IN TRAVEL RETAILrsquo ndash MARKING TEN YEARS OF TRINITY
Speakers include Philippe Schaus Chief Executive DFS GroupDag Rasmussen Chairman amp CEO Lagardegravere ServicesSusan Whelan Senior Executive Vice President King Power International Group (Thailand)Garry Stock Chairman James Richardson Duty FreeRick Blatstein CEO OTG ManagementDr Zhou Ting Associate Professor of Beijing University of International Business and Economics and Dean of Fortune Character InstituteMohammed Al Bulooki Chief Commercial Officer Abu Dhabi Airports CompanyCarsten Noslashrland Vice President Sales and Marketing Copenhagen AirportsRene Baumann Vice President Commercial Bangalore International AirportBarbara Lavernos Managing Director LrsquoOreacuteal Luxe ndash Travel Retail WorldwideRoland Abella Managing Director Diageo Global Travel amp Middle EastAndreas Fehr Managing Director Kraft Foods World Travel RetailJim Perry Vice President and Managing Director Brown-Forman Global Travel Retail
Plus Speakers from Schiphol Airport Retail Schiphol Group Melbourne Airport Nestleacute International Travel Retail and others to be named soon
A partnership betweenHosted by
For more information about The Trinity Forum 2013 email Martin Moodie at MartinTheMoodieReportcom
Register now by contacting Nathalie Zulauf at eventsaciaero
17ACI World Report ndash November 2012
ACI Welcomes Six New World Business Partners
Haneda Passenger Service Co Ltd3-2HanedaAirport3-chomeOta-kuTokyoJapan
WBP Contact PersonMrKazuoShinkaiPresidentTel+810357578500Emailk-shinkaihps-cojpwwwhps-cojp
RegionACIAsia-PacificLevelRegular
HanedaPassengerServiceawhollyownedsubsidiaryofJapanAirportTerminalisbasedatTokyoInternationalAirportatHaneda
WeprovidevarietyservicesincludingairportinformationtravelinsurancerailwayampbusticketshotelreservationsalloverJapanlostampfoundinquiriesattheInformationampCustomerServiceCountersbothatInternationalampDomesticpassengerterminalsatHanedaAirport
WealsoprovidetravelagencybusinessandweorganizestudytoursmainlyfortheAllJapanAirportTerminalsAssociationInctoSoutheastAsiaEuropeandNorthAmericaannuallywithgreatassistancefromACImembersallovertheworld
Aeroscape Services Pte Ltd10AInstitutionHillSingapore239664Singapore
WBP Contact PersonMrSulaimanZainulAbidinIAPDirectorTel+6597707577Email sulaimanzaaeroscapecomwwwaeroscapecom
Region ACIAsia-PacificLevel Regular
18 ACI World Report ndash November 2012
ACI Welcomes Six New World Business PartnersOrient Sun International Media Group (HK) LimitedUnit160116F113ArgyleStreetMongkokKowloonHongKong
WBP Contact PersonMrTonnyHungGeneral ManagerTel+85221349799Email 1221osmigcomwwwosmigcom
RegionACIAsia-PacificLevelRegular
ORIENTSUNINTERNATIONALMEDIAGROUP(HK)LIMITEDoriginatedfromOrientSunAdvertisingCoLtdfoundin1993hassuchsubordinateenterprisesasOrientSunPeriodocalsCoLtdOrientSunExhibitionCoLtdOrientSunTabTechnologyCoLtdandOrientSunInvestmentConsultantCoLtdAtpresentthegeneralsupervisiondepartmentissetupinShanghaiand14companiesandofficesareestablishedinChinesefirst-tiercitiesAlsohavingsetupbranchesinSouthKoreaJapanandmanyotherSoutheastAsiancountriesORIENTSUNINTERNATIONALMEDIAGROUP(HK)LIMITEDhasbecamealeadinggroupinmodernChinesemediaindustry
LK Luftqualitaumlt AG ndash IonairStaldenhof3ACH-6014LucerneSwitzerland
WBP Contact PersonMrChristopheBerthoudSalesDirectorEuropeTel+41412610505Email ChristopheBerthoudionairchwwwaeroscapecom
Region ACIAsia-PacificLevel Gold(smallbusiness)
Since1993LKLuftqualitaumltAGndashIonairreghasbecomeaworldwideleaderindevelopingandproducinginnovativeandenergysavingdynamicsupply-airionizationanddesignsolutionsforcomfortclimateairpurificationandodorneutralizationWesupportourcustomersfromdesigntoengineeringandimplementationofneworreconstructedHVACsystemsIonairreg-naturallyfreshair
19ACI World Report ndash November 2012
ACI Welcomes Six New World Business PartnersDinamic Manutencio del Bages SAclesescoles08251SantpedorSpain
WBP Contact PersonMrJosephTorrentCommercial Manager
Tel+34938272600Email JosepTorrentdinamic-grupcomwwwdinamic-grupcom
RegionEuropeLevel Gold
Dinamicisafamiliarcompanyfoundedin1975preparedtotransformanykindofsheetmetalproductsasequipmentsubcontractorItalsomanufacturesseveralinnerlogisticstransportationmachineryasitsownrangeofproductsScannojetisthenewhandbaggagesecuritychecksystem
Robert and CompanyStaldenhof3ACH-6014LucerneSwitzerland
WBP Contact PersonMrMichaelKKluttzChairman
T+14045774000Email mkluttzrobertcocomwwwrobertandcompanycom
229PeachtreeStreetNEInternationalTowerSuite2000AtlantaGA30303USA
Region ACINorthAmericaLevel Silver
RobertandCompanyprovidesfullserviceplanningprogrammingarchitectureengineeringdesignandprojectmanagementfordomesticinternationalandmilitaryairfieldsCurrentprojectsincludeairportfacilityplanningsitedevelopmentfuelstorageanddistributionairfieldlightingsignageNAVAIDShangarsmaintenancefacilitiespavementsparkingCONRACfacilitiesaccessenvironmentalimpactsandcoordinationoffundingprograms
20 ACI World Report ndash November 2012
Regional World Business Partner ContactsACI WBP AFRAliTounsiEmailatounsiaci-africaaero
ACI WBP LACJavierMartinezEmailjmartinezaci-lacaero
ACI WBP ASIA-PACAda TseEmail adaaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorg
ACIWBPEUR YuliaPlyusninaEmailyuliaplyusninaaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
WebsiteContentCoordinatorACI World
btayloraciaero
21ACI World Report ndash November 2012
22 ACI World Report ndash November 2012
23ACI World Report ndash November 2012
Airport World 5 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight ACIrsquos regionAirports Quito London City Puerto VallartaSpecial report IT innovation and trendsPlus Airport design amp facilities management
Follow us on
Click hereto view
online version
wwwairport-worldcom
AW5_online_aci_wr_Oct12indd 1 19102012 1511
24 ACI World Report ndash November 2012
EVENTSCALENDAR
2012
ICAO European Regional Runway Safety Seminar6-8 November 2012Moscow Russia
2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico
2012 Airport Concessions Conference12-14 November 2012Denver Colorado US
ICAO 12th Air Navigation Conference19-30 November 2012Montreal Canada
ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp Exhibition26-28 November 2012Amsterdam The Netherlands
2012 International Aviation Issues Seminar 6-7 December 2012 Washington DC US
2013
2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US
Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US
The Trinity Forum29-31 JanuaryAbu Dhabi UAE
CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US
Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US
Operations amp Technical Affairs Conference 5-7 March St Petersburg FL US
ACI Economics and Finance Conference6-8 MarchSingapore
Air Cargo Conference 10-12 March Las Vegas NV US
ACI-NA AAAE Washington Legislative Conference 20-21 March Washington DC US
Airports Canada Conference amp Exhibition 10-12 April Montreal QC Canada
Airport Board Members amp Commissioners Conference 14-16 April Biloxi MS US
5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France
8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand
Airport Economics amp Human Capital Conference 22-24 April Portland OR US
23rd ACI World EUROPE Annual General Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey
For a complete list of events visitusonlineat
wwwaciaeroevents
25ACI World Report ndash November 2012
26 ACI World Report ndash November 2012
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
the ACI Global Training Course Catalogue
Global Traffic Forecast 2012-2031
9ACI World Report ndash November 2012
The3rdICAOCAPSCAGlobalCoordinationand4thCAPSCA Americas Meetings took place in Santiago Chilefrom8to12October2012TheacronymCAPSCAstandsforldquoCollaborativeArrangementforthePreventionandmanagementofpublichealtheventsinCivilAviationrdquoInanutshellthemainobjectiveoftheICAOCAPSCAprojectistobringtogetherinternationalregional national and local aviation organisations to combineeffortsanddevelopacoordinatedapproachtomanageeventsandemergenciesrelatedtopublichealthTheChileanCivilAviationAuthorityhostedinSantiagomorethan110participantsfrom32States9InternationalOrganisationsandIndustryrepresentativesfromICAOWHOPAHOUNWTOACIIATAAIMAIFALPAMEDAIREUniversityofTorontoandACI
Themaincontentandoutcomesofthemeetingwere
bull PresentationfromICAOonCAPSCAachievementsandoutcomesin2012mdashthepositiveinfluenceandbenefitsofCAPSCAwherehighlightedincludingmeetingstrainingguidancematerialwebsiteandStateandAirportAssistanceVisits
bull InclusionofallhealthrelatedemergenciesunderCAPSCAndashienuclearcrisis
bull DiscussiononnovelcoronavirusthatwasidentifiedasthecauseofsevererespiratoryillnessintwoadultsfromSaudiArabiaandQatarinJuneandSeptember2012
bull InformationexchangeexperiencesandbestpracticessharedamongPublicHealthAuthoritiesandCivilAviationAuthorities
bull UpdatesfrominternationalorganisationssuchasWHOUNWTOIATAACI
bull PresentationfromUniversityofTorontoontheBioDiasporaproject(businessintelligencetosupportpublichealthdecisionmakingintheaviationindustry)
bull DiscussiononWHOpointofentrycertificationbull CAPSCAnextstepsandfuturefundingproposalsbull AssistancevisittoSCLairporttoassesstheirhealth
crisismanagementmeasuresVisittotheCrisisManagementCentreTWRhealthcrisisinspectionroomisolated(quarantine)facilitiesandoperatingprocedures
ACIstaffprovidedapresentationonagenericapproachtoBusinessContinuityManagementSystemtofacecriticaleventsatairportswithexcellentsupportandinterestfromairportoperatorspublichealthandcivilaviationauthoritiesThisgenericframeworkproposesexamplesofintegratingexistingemergencycontingencyandcontinuityplansintoasystematicmanagementsystemthroughanevolvingprocess
Formoreinformationonfacilitationandpublichealthinaviation please contact agarcia-alonsoaciaero
Managing Public Health Events in Aviation mdashICAO CAPSCA Global Project by David Gamper Director Safety and Technical ACI World
Participantsofthe3rdICAOCAPSCAGlobalCoordinationand4thCAPSCAAmericas Meetings
10 ACI World Report ndash November 2012
ACIrsquos Airport Excellence (APEX) in Safety Programme is currently developing new solutions to respond to the demand by ACI member airports to improve safety
CurrentsolutionsofferedbytheAPEXSafetyTeaminclude
bull SafetyReviewsbull IntegratedGlobalTrainingairportassistance
programmeforhostairportsbull Technicaloversightandbestpracticesharingbull CommunicationandeventsAPEXForum
Safety Reviews TheAPEXinSafetyProgrammeoffersauniqueopportunityforACImemberairportstoactivelyassesstheircurrentlevelofsafetyinamannerthatisnon-punitiveallinclusiveaswellasensuresthatinterestsofmembersareaddressedandadequatesolutionstotheseissuesaredevelopedMoreoverthesereviewswillbenefitfromACIbestpracticesoperationalexpertsfromSafetyPartnersandcontributionsfromtheInternationalCivilAviationOrganization(ICAO)
Integrated Global Training airport assistance programme for Host Airports WiththeaimofprovidingqualityservicetoACImembersAPEXinSafetyfacilitatesadequateprovisionoftrainingservicestosuittheparticularneedsofairportsasidentifiedthroughtheSafetyReviewonavarietyofsafetytopicsInthismannerAPEXservesasaone-stopshopforallaviationandsafetyrelatedtrainingmakingiteasierforairportstofindaswellasscheduletheparticulartrainingthattheyrequire
Technical oversight and best practice sharing AirportslookingforspecificexpertiseinaviationmayseekassistancefromtheAPEXTeamgivenourknowledgeofregionalaviationbodiesworldwidetheoperatingstructureoftheregionalaviationbodiesandtheservicestheyprovideAPEXservesasago-toentitytolocateregionallyspecificexpertiseinaviationsafety
andwemayalsogoasfarasorganizingmeetingsordiscussionspertainingtoproposedgoals
Communication and events APEX Forum Airports lookingtostayinformedaswellasactivelyparticipateinindustryeventsmayusetheAPEXforumasamediumtodiscussandkeepupwithcurrentairportsafetydevelopmentsandrelevanteventschedulesworldwide
NEW SOLUTIONS IN DEVELOPMENT
Airport mentoring and follow up services APEXinSafetyalsoaimsatfacilitatingtheprovisionofconsultancyservicestomemberairportswiththeaidofestablishedWorldBusinessPartners(WBP)therebyhelpingtoprojectadequatesolutionstovulnerabilitiesidentifiedbymemberairportsinamannerthatensuresstate-of-the-arttechnicalproficiencyandknow-how
Safety metrics In2013APEXwillimplementasystemtoanalysesafetytrendsandindicatorsfromACImembersinordertoprojectthemostaccuratesafetylevelsattainedgivinganindicationtothecurrentlevelofsafetyproficiencyenjoyedbyitsmembers
Publications online resourcesmdashAPEX Library TheAPEXlibrarywillserveasanonlineresourcecontainingthelatestpublicationsonsafetyissuesthatmaybebeneficialtoACImembers
APEXinSafetyisagrowingprogrammewithrapidlyexpandinginitiativeswhichareconstantlybeingimprovedasnewsolutionstoissuesraisedbyACImembersaredevelopedInthenearfutureAPEXalsoaimsatfacilitatingfinancialbackingforsafetyrelatedimprovementsthroughfinancialassistanceaswellasfundingandaidforsafetyprojects
For further information on the APEX in Safety Programme please visit wwwaciaeroAPEX
or contact Adrian Cioranu at acioranuaciaero
by Paul Aliu
11ACI World Report ndash November 2012
TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking
MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering
UNDERSTAND needs and expectations of your passengers
BENCHMARKING Commercial Services
LEARN from global best practice
BENCHMARK satisfaction levels and sales performance with top airports around the world
The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne
ACI Director of Economics+1 514 373-1211rechevarneaciaero
Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom
wwwairportservicequalitycomcontentretailhtml
12 ACI World Report ndash November 2012
Largest Ever ASQ Airport Forum Held in Istanbul by Sevda Fevzi Marketing Manager ACI World Thefinalinstalmentoftheannual2012ASQForumforAfricaAsiaEuropeandtheMiddletookplaceinthehistoricalcityofIstanbullastmonth
Over150airportdelegatesgatheredtodiscussthelatestASQdevelopmentssharebestpracticesandtakepartininteractivesessionsTheeventwasthelargestASQForumtodate
TheannualForumprovidesairportmanagerswiththeopportunitytomeetandshareideasonimprovingthequalityofairportservicesforpassengers
Topicsdiscussedinlcuded
bull Latestairportservicequalitydevelopmentsbull NewestdevelopmentsandfindingsfromASQRetail
FoodandBeverage(FampB)bull Fine-tuningwayfindingatairportsbull InteractivesessionsonpresentingASQresultsbull Usingdemographicsurveystounderstand
passengerprofilesbull Bestpracticesessioningroundtransportation
AirportcasestudypresentationswerepresentedbystafffromMunichAirportBeijingCapitalInternationalAirportLondonGatwickAirportDohaInternationalAirportandZurichAirportThecasestudiesincludedmanagingwaitingtimesPAXsecurityefficiencymanagingservicequalityusingASQtoimproveairportprocessesmanagingairportretailandlandsidetraffic
ThefirstdayconcludedwiththeASQFieldworkAwardsceremonyfollowedbytheGalaDinnerwhosebackdropofferedstunningviewsoftheBosphorusSea
ACIthanksalldelegateswhoattendedthe2012ASQForum
Datesandlocationsforthe2013ASQForumswillbeannouncedinJanuary2013
Photosfromthe2012ASQForumeventscanbeviewedbysubscribingtothequarterlyASQNewsletterndashASQXchangePleasesendanemailtomarketingaciaero ifyouwouldliketosubscribetothisnewsletter
WeareverypleasedtoannouncenewadditionstotheASQSurveyfamily
bull LasVegasMcCarrenbull StLouisbull Mazatlan
WewouldalsoliketoextendawarmwelcometoMauritiusAirportwhoarenowthe15thairporttojointheASQRetailSurveyprogramme
FormoreinformationabouttheASQprogramme please contact SevdaFevziManager MarketingT+15143731232E sfevziaciaeroW wwwairportservicequalityaero
13ACI World Report ndash November 2012
Followingahighlysuccessful21stACIAfricaRegionalConferenceGeneralAssemblyandExhibition35participantsattendedtheby-invitationonlySafetyManagementSystems(SMS)Workshoprdquo
ThiswasthethirdseminarheldinAfricain2012withearlierworkshopstakingplaceinJohannesburgandTunisinthefirsthalfoftheyearThismostrecentsessionwasmadepossiblethroughthesponsorshipofACINorthAmericaforACIAfrica
Overthepast12monthstheregionimplementedauditsatairportsinTogoMozambiqueandZambiathroughACIrsquosAPEXinSafetyprogrammeThusparticipantsinWorkshopwereabletogainvaluableknowledgeonmethodsofaddressingtheareasofimprovementthatwereidentifiedthroughtheaudit
TheACIAfricamembershipwaswellrepresentedwithdelegatesfromthefiveregionsofthecontinentndashNorthernWesternCentralEasternandSouthern
AfricaAttendeesincludedadiverserangeofairportprofessionalsrangingfromairportexecutivesandairportmanagerstodirectorsofsafetymanagersandsafetyinspectors
TopicscoveredduringtheWorkshopincludedsafetymanagementsystemscultureandregulatorsframeworksThediversemixofparticipantsfromlargeandsmallairportsandfromFrenchandEnglishspeakingcountriescontributedtoadynamiclearningexperience
ACIAfricawouldliketoexpressitssincerethankstotheACINorthAmericamembershipforsponsoringthisWorkshopWewouldalsoliketoextendaspecialthankyoutoNationalAirportsCorporationLimitedforgraciouslyhostingtheeventinbeautifulZambia
Foruptodatenewsandinformationonupcomingevents please visit httpwwwaci-africaaero
Safety Management Systems Workshop (SMS) Workshop Held in Livingstone Zambiaby Tebello Mokhema Project Manager Communication Membership amp Strategy ACI Africa
Participants of the SMS Workshop in Livingstone Zambia
14 ACI World Report ndash November 2012
Airport Operations Diploma Programme(OnlineProgramme)
TheAirportOperationsDiplomaProgrammeprovidesparticipantswithabroadunderstandingofAirportOperationsintheareasof AirsideOperationsTerminalandLandsideOperationsandBusinessOperationsTheProgrammeprovidestheknowledgetosuccessfullyaddresstheoperationalandbusinessneedsof21stCenturyairports
Who Should Enrol
bull CurrentneworfuturepersonnelinvolvedinAirsideTerminalLandsideorBusinessOperationsbull Personnelwishingtoenhancetheircareeropportunitiesandadvancetoleadershipandmanagementpositionsbull WorldBusinessPartnersandAssociateswhowishtoimprovetheirknowledgeandunderstandingofAirportOperations
Programme Structure
Thenew AirportOperationsDiplomaProgramme ismadeupofthefollowingthreecertificatecourses
1 AirsideOperations- availablenow2 TerminalandLandsideOperations- ScheduledforreleaseearlyQ120133 AirportBusinessOperations- ScheduledforreleaseearlyQ22013
For more information ontheonlineAirportOperationsDiplomaProgrammevisitwwwolcaero or contact enrolmentsolcaero
For information on ACI Global Training programmes and course offerings visit us online at wwwaciaerotraining
Enrolment
Participantswhopre-registerfortheprogrammepriorto31stDecember2012willbeentitledtoa10EarlyBirddiscount
RegularEnrolmentFee $179500EarlyBird Enrolment Fee $161550
Pre-registrationcandidateswillbeabletocommencetheCertificateinAirsideOperationsimmediatelyandwillbeautomaticallyenrolledintheCertificateinTerminalandLandsideOperationsandCertificateinAirportBusiness Operationsastheyarereleasedinthefirsthalfof2013
To register forthisonlineprogramme please visit wwwolcaero or contact enrolmentsolcaero
For all other course and programme inquiries contact ACI Global Training at trainingaciaero
15ACI World Report ndash November 2012
ItiswithgreatpleasurethatACIannouncesthepromulgationofthe2013GlobalTrainingCalendarThiscalendarhasbeencreatedinresponsetotheevergrowingtrainingneedsofourmembers
For2013wearehappytooffersomeofourpopularcoursessuchasDevelopingaCustomerServiceCultureatAirportManagingServiceQualityatAirportsandtheeverpopularGSNDiplomaProgramme
NewandinterestingcoursesthatwillbelaunchednextyearincludeAirportEnterprise Risk Management and Airport RevenueGeneration
Theofficial2013ACIGlobalTrainingCalendarwillbeavailableonlineFriday 2November2012
Course Programme Location Country Language EUR Price USD Price
3-7 December Airline Management for Airport Professionals AMPAP Elective Johannesburg South Africa English euro 1000 $1400
11-15 November Aerodrome Certification Safety Abu Dhabi UAE English euro 1000 $140011-15 November GSN 3 Emergency Planning and Crisis Management GSN Abu Dhabi UAE English euro 1000 $140018-22 November Airport Environmental Management Environment Abu Dhabi UAE English euro 1000 $140018-22 November GSN 6 - Aerodrome Safety Compliance and Auditing GSN-Advanced Abu Dhabi UAE English euro 1000 $140025-27 November Understanding ICAO Annex 14 Safety Abu Dhabi UAE English euro 650 $910
3-7 December GSN 1 Safety Management Systems GSN Kuala-Lumpur Malaysia English euro 1000 $140009-13 December Apron Management Safety Abu Dhabi UAE English euro 1000 $1400
12-14 November Passengers with Reduced Mobility Workshops Facilitation Zagreb Croatia English euro 650 $91012-14 November Airport Non-Aeronautical Revenues Economics Istanbul Turkey English euro 650 $910
3-5 December Air Traffic Forecasting Economics Bucharest Romania English euro 650 $910
3-7 December ACIICAO User Charges AMPAP Elective Nashville USA English euro 2000 $2600AMPAP elective courseFor additional information on the courses or to register please visit our website wwaciaerotraining
North America
ACI Global Training 2012Africa
Asia Pacific
Europe
Latin America
Date
16 ACI World Report ndash November 2012
Ritz Carlton Hotel Abu Dhabi | 29-31 January 2013
lsquoTHOUGHT LEADERSHIP IN TRAVEL RETAILrsquo ndash MARKING TEN YEARS OF TRINITY
Speakers include Philippe Schaus Chief Executive DFS GroupDag Rasmussen Chairman amp CEO Lagardegravere ServicesSusan Whelan Senior Executive Vice President King Power International Group (Thailand)Garry Stock Chairman James Richardson Duty FreeRick Blatstein CEO OTG ManagementDr Zhou Ting Associate Professor of Beijing University of International Business and Economics and Dean of Fortune Character InstituteMohammed Al Bulooki Chief Commercial Officer Abu Dhabi Airports CompanyCarsten Noslashrland Vice President Sales and Marketing Copenhagen AirportsRene Baumann Vice President Commercial Bangalore International AirportBarbara Lavernos Managing Director LrsquoOreacuteal Luxe ndash Travel Retail WorldwideRoland Abella Managing Director Diageo Global Travel amp Middle EastAndreas Fehr Managing Director Kraft Foods World Travel RetailJim Perry Vice President and Managing Director Brown-Forman Global Travel Retail
Plus Speakers from Schiphol Airport Retail Schiphol Group Melbourne Airport Nestleacute International Travel Retail and others to be named soon
A partnership betweenHosted by
For more information about The Trinity Forum 2013 email Martin Moodie at MartinTheMoodieReportcom
Register now by contacting Nathalie Zulauf at eventsaciaero
17ACI World Report ndash November 2012
ACI Welcomes Six New World Business Partners
Haneda Passenger Service Co Ltd3-2HanedaAirport3-chomeOta-kuTokyoJapan
WBP Contact PersonMrKazuoShinkaiPresidentTel+810357578500Emailk-shinkaihps-cojpwwwhps-cojp
RegionACIAsia-PacificLevelRegular
HanedaPassengerServiceawhollyownedsubsidiaryofJapanAirportTerminalisbasedatTokyoInternationalAirportatHaneda
WeprovidevarietyservicesincludingairportinformationtravelinsurancerailwayampbusticketshotelreservationsalloverJapanlostampfoundinquiriesattheInformationampCustomerServiceCountersbothatInternationalampDomesticpassengerterminalsatHanedaAirport
WealsoprovidetravelagencybusinessandweorganizestudytoursmainlyfortheAllJapanAirportTerminalsAssociationInctoSoutheastAsiaEuropeandNorthAmericaannuallywithgreatassistancefromACImembersallovertheworld
Aeroscape Services Pte Ltd10AInstitutionHillSingapore239664Singapore
WBP Contact PersonMrSulaimanZainulAbidinIAPDirectorTel+6597707577Email sulaimanzaaeroscapecomwwwaeroscapecom
Region ACIAsia-PacificLevel Regular
18 ACI World Report ndash November 2012
ACI Welcomes Six New World Business PartnersOrient Sun International Media Group (HK) LimitedUnit160116F113ArgyleStreetMongkokKowloonHongKong
WBP Contact PersonMrTonnyHungGeneral ManagerTel+85221349799Email 1221osmigcomwwwosmigcom
RegionACIAsia-PacificLevelRegular
ORIENTSUNINTERNATIONALMEDIAGROUP(HK)LIMITEDoriginatedfromOrientSunAdvertisingCoLtdfoundin1993hassuchsubordinateenterprisesasOrientSunPeriodocalsCoLtdOrientSunExhibitionCoLtdOrientSunTabTechnologyCoLtdandOrientSunInvestmentConsultantCoLtdAtpresentthegeneralsupervisiondepartmentissetupinShanghaiand14companiesandofficesareestablishedinChinesefirst-tiercitiesAlsohavingsetupbranchesinSouthKoreaJapanandmanyotherSoutheastAsiancountriesORIENTSUNINTERNATIONALMEDIAGROUP(HK)LIMITEDhasbecamealeadinggroupinmodernChinesemediaindustry
LK Luftqualitaumlt AG ndash IonairStaldenhof3ACH-6014LucerneSwitzerland
WBP Contact PersonMrChristopheBerthoudSalesDirectorEuropeTel+41412610505Email ChristopheBerthoudionairchwwwaeroscapecom
Region ACIAsia-PacificLevel Gold(smallbusiness)
Since1993LKLuftqualitaumltAGndashIonairreghasbecomeaworldwideleaderindevelopingandproducinginnovativeandenergysavingdynamicsupply-airionizationanddesignsolutionsforcomfortclimateairpurificationandodorneutralizationWesupportourcustomersfromdesigntoengineeringandimplementationofneworreconstructedHVACsystemsIonairreg-naturallyfreshair
19ACI World Report ndash November 2012
ACI Welcomes Six New World Business PartnersDinamic Manutencio del Bages SAclesescoles08251SantpedorSpain
WBP Contact PersonMrJosephTorrentCommercial Manager
Tel+34938272600Email JosepTorrentdinamic-grupcomwwwdinamic-grupcom
RegionEuropeLevel Gold
Dinamicisafamiliarcompanyfoundedin1975preparedtotransformanykindofsheetmetalproductsasequipmentsubcontractorItalsomanufacturesseveralinnerlogisticstransportationmachineryasitsownrangeofproductsScannojetisthenewhandbaggagesecuritychecksystem
Robert and CompanyStaldenhof3ACH-6014LucerneSwitzerland
WBP Contact PersonMrMichaelKKluttzChairman
T+14045774000Email mkluttzrobertcocomwwwrobertandcompanycom
229PeachtreeStreetNEInternationalTowerSuite2000AtlantaGA30303USA
Region ACINorthAmericaLevel Silver
RobertandCompanyprovidesfullserviceplanningprogrammingarchitectureengineeringdesignandprojectmanagementfordomesticinternationalandmilitaryairfieldsCurrentprojectsincludeairportfacilityplanningsitedevelopmentfuelstorageanddistributionairfieldlightingsignageNAVAIDShangarsmaintenancefacilitiespavementsparkingCONRACfacilitiesaccessenvironmentalimpactsandcoordinationoffundingprograms
20 ACI World Report ndash November 2012
Regional World Business Partner ContactsACI WBP AFRAliTounsiEmailatounsiaci-africaaero
ACI WBP LACJavierMartinezEmailjmartinezaci-lacaero
ACI WBP ASIA-PACAda TseEmail adaaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorg
ACIWBPEUR YuliaPlyusninaEmailyuliaplyusninaaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
WebsiteContentCoordinatorACI World
btayloraciaero
21ACI World Report ndash November 2012
22 ACI World Report ndash November 2012
23ACI World Report ndash November 2012
Airport World 5 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight ACIrsquos regionAirports Quito London City Puerto VallartaSpecial report IT innovation and trendsPlus Airport design amp facilities management
Follow us on
Click hereto view
online version
wwwairport-worldcom
AW5_online_aci_wr_Oct12indd 1 19102012 1511
24 ACI World Report ndash November 2012
EVENTSCALENDAR
2012
ICAO European Regional Runway Safety Seminar6-8 November 2012Moscow Russia
2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico
2012 Airport Concessions Conference12-14 November 2012Denver Colorado US
ICAO 12th Air Navigation Conference19-30 November 2012Montreal Canada
ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp Exhibition26-28 November 2012Amsterdam The Netherlands
2012 International Aviation Issues Seminar 6-7 December 2012 Washington DC US
2013
2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US
Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US
The Trinity Forum29-31 JanuaryAbu Dhabi UAE
CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US
Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US
Operations amp Technical Affairs Conference 5-7 March St Petersburg FL US
ACI Economics and Finance Conference6-8 MarchSingapore
Air Cargo Conference 10-12 March Las Vegas NV US
ACI-NA AAAE Washington Legislative Conference 20-21 March Washington DC US
Airports Canada Conference amp Exhibition 10-12 April Montreal QC Canada
Airport Board Members amp Commissioners Conference 14-16 April Biloxi MS US
5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France
8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand
Airport Economics amp Human Capital Conference 22-24 April Portland OR US
23rd ACI World EUROPE Annual General Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey
For a complete list of events visitusonlineat
wwwaciaeroevents
25ACI World Report ndash November 2012
26 ACI World Report ndash November 2012
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
the ACI Global Training Course Catalogue
Global Traffic Forecast 2012-2031
10 ACI World Report ndash November 2012
ACIrsquos Airport Excellence (APEX) in Safety Programme is currently developing new solutions to respond to the demand by ACI member airports to improve safety
CurrentsolutionsofferedbytheAPEXSafetyTeaminclude
bull SafetyReviewsbull IntegratedGlobalTrainingairportassistance
programmeforhostairportsbull Technicaloversightandbestpracticesharingbull CommunicationandeventsAPEXForum
Safety Reviews TheAPEXinSafetyProgrammeoffersauniqueopportunityforACImemberairportstoactivelyassesstheircurrentlevelofsafetyinamannerthatisnon-punitiveallinclusiveaswellasensuresthatinterestsofmembersareaddressedandadequatesolutionstotheseissuesaredevelopedMoreoverthesereviewswillbenefitfromACIbestpracticesoperationalexpertsfromSafetyPartnersandcontributionsfromtheInternationalCivilAviationOrganization(ICAO)
Integrated Global Training airport assistance programme for Host Airports WiththeaimofprovidingqualityservicetoACImembersAPEXinSafetyfacilitatesadequateprovisionoftrainingservicestosuittheparticularneedsofairportsasidentifiedthroughtheSafetyReviewonavarietyofsafetytopicsInthismannerAPEXservesasaone-stopshopforallaviationandsafetyrelatedtrainingmakingiteasierforairportstofindaswellasscheduletheparticulartrainingthattheyrequire
Technical oversight and best practice sharing AirportslookingforspecificexpertiseinaviationmayseekassistancefromtheAPEXTeamgivenourknowledgeofregionalaviationbodiesworldwidetheoperatingstructureoftheregionalaviationbodiesandtheservicestheyprovideAPEXservesasago-toentitytolocateregionallyspecificexpertiseinaviationsafety
andwemayalsogoasfarasorganizingmeetingsordiscussionspertainingtoproposedgoals
Communication and events APEX Forum Airports lookingtostayinformedaswellasactivelyparticipateinindustryeventsmayusetheAPEXforumasamediumtodiscussandkeepupwithcurrentairportsafetydevelopmentsandrelevanteventschedulesworldwide
NEW SOLUTIONS IN DEVELOPMENT
Airport mentoring and follow up services APEXinSafetyalsoaimsatfacilitatingtheprovisionofconsultancyservicestomemberairportswiththeaidofestablishedWorldBusinessPartners(WBP)therebyhelpingtoprojectadequatesolutionstovulnerabilitiesidentifiedbymemberairportsinamannerthatensuresstate-of-the-arttechnicalproficiencyandknow-how
Safety metrics In2013APEXwillimplementasystemtoanalysesafetytrendsandindicatorsfromACImembersinordertoprojectthemostaccuratesafetylevelsattainedgivinganindicationtothecurrentlevelofsafetyproficiencyenjoyedbyitsmembers
Publications online resourcesmdashAPEX Library TheAPEXlibrarywillserveasanonlineresourcecontainingthelatestpublicationsonsafetyissuesthatmaybebeneficialtoACImembers
APEXinSafetyisagrowingprogrammewithrapidlyexpandinginitiativeswhichareconstantlybeingimprovedasnewsolutionstoissuesraisedbyACImembersaredevelopedInthenearfutureAPEXalsoaimsatfacilitatingfinancialbackingforsafetyrelatedimprovementsthroughfinancialassistanceaswellasfundingandaidforsafetyprojects
For further information on the APEX in Safety Programme please visit wwwaciaeroAPEX
or contact Adrian Cioranu at acioranuaciaero
by Paul Aliu
11ACI World Report ndash November 2012
TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking
MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering
UNDERSTAND needs and expectations of your passengers
BENCHMARKING Commercial Services
LEARN from global best practice
BENCHMARK satisfaction levels and sales performance with top airports around the world
The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne
ACI Director of Economics+1 514 373-1211rechevarneaciaero
Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom
wwwairportservicequalitycomcontentretailhtml
12 ACI World Report ndash November 2012
Largest Ever ASQ Airport Forum Held in Istanbul by Sevda Fevzi Marketing Manager ACI World Thefinalinstalmentoftheannual2012ASQForumforAfricaAsiaEuropeandtheMiddletookplaceinthehistoricalcityofIstanbullastmonth
Over150airportdelegatesgatheredtodiscussthelatestASQdevelopmentssharebestpracticesandtakepartininteractivesessionsTheeventwasthelargestASQForumtodate
TheannualForumprovidesairportmanagerswiththeopportunitytomeetandshareideasonimprovingthequalityofairportservicesforpassengers
Topicsdiscussedinlcuded
bull Latestairportservicequalitydevelopmentsbull NewestdevelopmentsandfindingsfromASQRetail
FoodandBeverage(FampB)bull Fine-tuningwayfindingatairportsbull InteractivesessionsonpresentingASQresultsbull Usingdemographicsurveystounderstand
passengerprofilesbull Bestpracticesessioningroundtransportation
AirportcasestudypresentationswerepresentedbystafffromMunichAirportBeijingCapitalInternationalAirportLondonGatwickAirportDohaInternationalAirportandZurichAirportThecasestudiesincludedmanagingwaitingtimesPAXsecurityefficiencymanagingservicequalityusingASQtoimproveairportprocessesmanagingairportretailandlandsidetraffic
ThefirstdayconcludedwiththeASQFieldworkAwardsceremonyfollowedbytheGalaDinnerwhosebackdropofferedstunningviewsoftheBosphorusSea
ACIthanksalldelegateswhoattendedthe2012ASQForum
Datesandlocationsforthe2013ASQForumswillbeannouncedinJanuary2013
Photosfromthe2012ASQForumeventscanbeviewedbysubscribingtothequarterlyASQNewsletterndashASQXchangePleasesendanemailtomarketingaciaero ifyouwouldliketosubscribetothisnewsletter
WeareverypleasedtoannouncenewadditionstotheASQSurveyfamily
bull LasVegasMcCarrenbull StLouisbull Mazatlan
WewouldalsoliketoextendawarmwelcometoMauritiusAirportwhoarenowthe15thairporttojointheASQRetailSurveyprogramme
FormoreinformationabouttheASQprogramme please contact SevdaFevziManager MarketingT+15143731232E sfevziaciaeroW wwwairportservicequalityaero
13ACI World Report ndash November 2012
Followingahighlysuccessful21stACIAfricaRegionalConferenceGeneralAssemblyandExhibition35participantsattendedtheby-invitationonlySafetyManagementSystems(SMS)Workshoprdquo
ThiswasthethirdseminarheldinAfricain2012withearlierworkshopstakingplaceinJohannesburgandTunisinthefirsthalfoftheyearThismostrecentsessionwasmadepossiblethroughthesponsorshipofACINorthAmericaforACIAfrica
Overthepast12monthstheregionimplementedauditsatairportsinTogoMozambiqueandZambiathroughACIrsquosAPEXinSafetyprogrammeThusparticipantsinWorkshopwereabletogainvaluableknowledgeonmethodsofaddressingtheareasofimprovementthatwereidentifiedthroughtheaudit
TheACIAfricamembershipwaswellrepresentedwithdelegatesfromthefiveregionsofthecontinentndashNorthernWesternCentralEasternandSouthern
AfricaAttendeesincludedadiverserangeofairportprofessionalsrangingfromairportexecutivesandairportmanagerstodirectorsofsafetymanagersandsafetyinspectors
TopicscoveredduringtheWorkshopincludedsafetymanagementsystemscultureandregulatorsframeworksThediversemixofparticipantsfromlargeandsmallairportsandfromFrenchandEnglishspeakingcountriescontributedtoadynamiclearningexperience
ACIAfricawouldliketoexpressitssincerethankstotheACINorthAmericamembershipforsponsoringthisWorkshopWewouldalsoliketoextendaspecialthankyoutoNationalAirportsCorporationLimitedforgraciouslyhostingtheeventinbeautifulZambia
Foruptodatenewsandinformationonupcomingevents please visit httpwwwaci-africaaero
Safety Management Systems Workshop (SMS) Workshop Held in Livingstone Zambiaby Tebello Mokhema Project Manager Communication Membership amp Strategy ACI Africa
Participants of the SMS Workshop in Livingstone Zambia
14 ACI World Report ndash November 2012
Airport Operations Diploma Programme(OnlineProgramme)
TheAirportOperationsDiplomaProgrammeprovidesparticipantswithabroadunderstandingofAirportOperationsintheareasof AirsideOperationsTerminalandLandsideOperationsandBusinessOperationsTheProgrammeprovidestheknowledgetosuccessfullyaddresstheoperationalandbusinessneedsof21stCenturyairports
Who Should Enrol
bull CurrentneworfuturepersonnelinvolvedinAirsideTerminalLandsideorBusinessOperationsbull Personnelwishingtoenhancetheircareeropportunitiesandadvancetoleadershipandmanagementpositionsbull WorldBusinessPartnersandAssociateswhowishtoimprovetheirknowledgeandunderstandingofAirportOperations
Programme Structure
Thenew AirportOperationsDiplomaProgramme ismadeupofthefollowingthreecertificatecourses
1 AirsideOperations- availablenow2 TerminalandLandsideOperations- ScheduledforreleaseearlyQ120133 AirportBusinessOperations- ScheduledforreleaseearlyQ22013
For more information ontheonlineAirportOperationsDiplomaProgrammevisitwwwolcaero or contact enrolmentsolcaero
For information on ACI Global Training programmes and course offerings visit us online at wwwaciaerotraining
Enrolment
Participantswhopre-registerfortheprogrammepriorto31stDecember2012willbeentitledtoa10EarlyBirddiscount
RegularEnrolmentFee $179500EarlyBird Enrolment Fee $161550
Pre-registrationcandidateswillbeabletocommencetheCertificateinAirsideOperationsimmediatelyandwillbeautomaticallyenrolledintheCertificateinTerminalandLandsideOperationsandCertificateinAirportBusiness Operationsastheyarereleasedinthefirsthalfof2013
To register forthisonlineprogramme please visit wwwolcaero or contact enrolmentsolcaero
For all other course and programme inquiries contact ACI Global Training at trainingaciaero
15ACI World Report ndash November 2012
ItiswithgreatpleasurethatACIannouncesthepromulgationofthe2013GlobalTrainingCalendarThiscalendarhasbeencreatedinresponsetotheevergrowingtrainingneedsofourmembers
For2013wearehappytooffersomeofourpopularcoursessuchasDevelopingaCustomerServiceCultureatAirportManagingServiceQualityatAirportsandtheeverpopularGSNDiplomaProgramme
NewandinterestingcoursesthatwillbelaunchednextyearincludeAirportEnterprise Risk Management and Airport RevenueGeneration
Theofficial2013ACIGlobalTrainingCalendarwillbeavailableonlineFriday 2November2012
Course Programme Location Country Language EUR Price USD Price
3-7 December Airline Management for Airport Professionals AMPAP Elective Johannesburg South Africa English euro 1000 $1400
11-15 November Aerodrome Certification Safety Abu Dhabi UAE English euro 1000 $140011-15 November GSN 3 Emergency Planning and Crisis Management GSN Abu Dhabi UAE English euro 1000 $140018-22 November Airport Environmental Management Environment Abu Dhabi UAE English euro 1000 $140018-22 November GSN 6 - Aerodrome Safety Compliance and Auditing GSN-Advanced Abu Dhabi UAE English euro 1000 $140025-27 November Understanding ICAO Annex 14 Safety Abu Dhabi UAE English euro 650 $910
3-7 December GSN 1 Safety Management Systems GSN Kuala-Lumpur Malaysia English euro 1000 $140009-13 December Apron Management Safety Abu Dhabi UAE English euro 1000 $1400
12-14 November Passengers with Reduced Mobility Workshops Facilitation Zagreb Croatia English euro 650 $91012-14 November Airport Non-Aeronautical Revenues Economics Istanbul Turkey English euro 650 $910
3-5 December Air Traffic Forecasting Economics Bucharest Romania English euro 650 $910
3-7 December ACIICAO User Charges AMPAP Elective Nashville USA English euro 2000 $2600AMPAP elective courseFor additional information on the courses or to register please visit our website wwaciaerotraining
North America
ACI Global Training 2012Africa
Asia Pacific
Europe
Latin America
Date
16 ACI World Report ndash November 2012
Ritz Carlton Hotel Abu Dhabi | 29-31 January 2013
lsquoTHOUGHT LEADERSHIP IN TRAVEL RETAILrsquo ndash MARKING TEN YEARS OF TRINITY
Speakers include Philippe Schaus Chief Executive DFS GroupDag Rasmussen Chairman amp CEO Lagardegravere ServicesSusan Whelan Senior Executive Vice President King Power International Group (Thailand)Garry Stock Chairman James Richardson Duty FreeRick Blatstein CEO OTG ManagementDr Zhou Ting Associate Professor of Beijing University of International Business and Economics and Dean of Fortune Character InstituteMohammed Al Bulooki Chief Commercial Officer Abu Dhabi Airports CompanyCarsten Noslashrland Vice President Sales and Marketing Copenhagen AirportsRene Baumann Vice President Commercial Bangalore International AirportBarbara Lavernos Managing Director LrsquoOreacuteal Luxe ndash Travel Retail WorldwideRoland Abella Managing Director Diageo Global Travel amp Middle EastAndreas Fehr Managing Director Kraft Foods World Travel RetailJim Perry Vice President and Managing Director Brown-Forman Global Travel Retail
Plus Speakers from Schiphol Airport Retail Schiphol Group Melbourne Airport Nestleacute International Travel Retail and others to be named soon
A partnership betweenHosted by
For more information about The Trinity Forum 2013 email Martin Moodie at MartinTheMoodieReportcom
Register now by contacting Nathalie Zulauf at eventsaciaero
17ACI World Report ndash November 2012
ACI Welcomes Six New World Business Partners
Haneda Passenger Service Co Ltd3-2HanedaAirport3-chomeOta-kuTokyoJapan
WBP Contact PersonMrKazuoShinkaiPresidentTel+810357578500Emailk-shinkaihps-cojpwwwhps-cojp
RegionACIAsia-PacificLevelRegular
HanedaPassengerServiceawhollyownedsubsidiaryofJapanAirportTerminalisbasedatTokyoInternationalAirportatHaneda
WeprovidevarietyservicesincludingairportinformationtravelinsurancerailwayampbusticketshotelreservationsalloverJapanlostampfoundinquiriesattheInformationampCustomerServiceCountersbothatInternationalampDomesticpassengerterminalsatHanedaAirport
WealsoprovidetravelagencybusinessandweorganizestudytoursmainlyfortheAllJapanAirportTerminalsAssociationInctoSoutheastAsiaEuropeandNorthAmericaannuallywithgreatassistancefromACImembersallovertheworld
Aeroscape Services Pte Ltd10AInstitutionHillSingapore239664Singapore
WBP Contact PersonMrSulaimanZainulAbidinIAPDirectorTel+6597707577Email sulaimanzaaeroscapecomwwwaeroscapecom
Region ACIAsia-PacificLevel Regular
18 ACI World Report ndash November 2012
ACI Welcomes Six New World Business PartnersOrient Sun International Media Group (HK) LimitedUnit160116F113ArgyleStreetMongkokKowloonHongKong
WBP Contact PersonMrTonnyHungGeneral ManagerTel+85221349799Email 1221osmigcomwwwosmigcom
RegionACIAsia-PacificLevelRegular
ORIENTSUNINTERNATIONALMEDIAGROUP(HK)LIMITEDoriginatedfromOrientSunAdvertisingCoLtdfoundin1993hassuchsubordinateenterprisesasOrientSunPeriodocalsCoLtdOrientSunExhibitionCoLtdOrientSunTabTechnologyCoLtdandOrientSunInvestmentConsultantCoLtdAtpresentthegeneralsupervisiondepartmentissetupinShanghaiand14companiesandofficesareestablishedinChinesefirst-tiercitiesAlsohavingsetupbranchesinSouthKoreaJapanandmanyotherSoutheastAsiancountriesORIENTSUNINTERNATIONALMEDIAGROUP(HK)LIMITEDhasbecamealeadinggroupinmodernChinesemediaindustry
LK Luftqualitaumlt AG ndash IonairStaldenhof3ACH-6014LucerneSwitzerland
WBP Contact PersonMrChristopheBerthoudSalesDirectorEuropeTel+41412610505Email ChristopheBerthoudionairchwwwaeroscapecom
Region ACIAsia-PacificLevel Gold(smallbusiness)
Since1993LKLuftqualitaumltAGndashIonairreghasbecomeaworldwideleaderindevelopingandproducinginnovativeandenergysavingdynamicsupply-airionizationanddesignsolutionsforcomfortclimateairpurificationandodorneutralizationWesupportourcustomersfromdesigntoengineeringandimplementationofneworreconstructedHVACsystemsIonairreg-naturallyfreshair
19ACI World Report ndash November 2012
ACI Welcomes Six New World Business PartnersDinamic Manutencio del Bages SAclesescoles08251SantpedorSpain
WBP Contact PersonMrJosephTorrentCommercial Manager
Tel+34938272600Email JosepTorrentdinamic-grupcomwwwdinamic-grupcom
RegionEuropeLevel Gold
Dinamicisafamiliarcompanyfoundedin1975preparedtotransformanykindofsheetmetalproductsasequipmentsubcontractorItalsomanufacturesseveralinnerlogisticstransportationmachineryasitsownrangeofproductsScannojetisthenewhandbaggagesecuritychecksystem
Robert and CompanyStaldenhof3ACH-6014LucerneSwitzerland
WBP Contact PersonMrMichaelKKluttzChairman
T+14045774000Email mkluttzrobertcocomwwwrobertandcompanycom
229PeachtreeStreetNEInternationalTowerSuite2000AtlantaGA30303USA
Region ACINorthAmericaLevel Silver
RobertandCompanyprovidesfullserviceplanningprogrammingarchitectureengineeringdesignandprojectmanagementfordomesticinternationalandmilitaryairfieldsCurrentprojectsincludeairportfacilityplanningsitedevelopmentfuelstorageanddistributionairfieldlightingsignageNAVAIDShangarsmaintenancefacilitiespavementsparkingCONRACfacilitiesaccessenvironmentalimpactsandcoordinationoffundingprograms
20 ACI World Report ndash November 2012
Regional World Business Partner ContactsACI WBP AFRAliTounsiEmailatounsiaci-africaaero
ACI WBP LACJavierMartinezEmailjmartinezaci-lacaero
ACI WBP ASIA-PACAda TseEmail adaaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorg
ACIWBPEUR YuliaPlyusninaEmailyuliaplyusninaaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
WebsiteContentCoordinatorACI World
btayloraciaero
21ACI World Report ndash November 2012
22 ACI World Report ndash November 2012
23ACI World Report ndash November 2012
Airport World 5 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight ACIrsquos regionAirports Quito London City Puerto VallartaSpecial report IT innovation and trendsPlus Airport design amp facilities management
Follow us on
Click hereto view
online version
wwwairport-worldcom
AW5_online_aci_wr_Oct12indd 1 19102012 1511
24 ACI World Report ndash November 2012
EVENTSCALENDAR
2012
ICAO European Regional Runway Safety Seminar6-8 November 2012Moscow Russia
2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico
2012 Airport Concessions Conference12-14 November 2012Denver Colorado US
ICAO 12th Air Navigation Conference19-30 November 2012Montreal Canada
ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp Exhibition26-28 November 2012Amsterdam The Netherlands
2012 International Aviation Issues Seminar 6-7 December 2012 Washington DC US
2013
2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US
Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US
The Trinity Forum29-31 JanuaryAbu Dhabi UAE
CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US
Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US
Operations amp Technical Affairs Conference 5-7 March St Petersburg FL US
ACI Economics and Finance Conference6-8 MarchSingapore
Air Cargo Conference 10-12 March Las Vegas NV US
ACI-NA AAAE Washington Legislative Conference 20-21 March Washington DC US
Airports Canada Conference amp Exhibition 10-12 April Montreal QC Canada
Airport Board Members amp Commissioners Conference 14-16 April Biloxi MS US
5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France
8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand
Airport Economics amp Human Capital Conference 22-24 April Portland OR US
23rd ACI World EUROPE Annual General Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey
For a complete list of events visitusonlineat
wwwaciaeroevents
25ACI World Report ndash November 2012
26 ACI World Report ndash November 2012
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
the ACI Global Training Course Catalogue
Global Traffic Forecast 2012-2031
11ACI World Report ndash November 2012
TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking
MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering
UNDERSTAND needs and expectations of your passengers
BENCHMARKING Commercial Services
LEARN from global best practice
BENCHMARK satisfaction levels and sales performance with top airports around the world
The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne
ACI Director of Economics+1 514 373-1211rechevarneaciaero
Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom
wwwairportservicequalitycomcontentretailhtml
12 ACI World Report ndash November 2012
Largest Ever ASQ Airport Forum Held in Istanbul by Sevda Fevzi Marketing Manager ACI World Thefinalinstalmentoftheannual2012ASQForumforAfricaAsiaEuropeandtheMiddletookplaceinthehistoricalcityofIstanbullastmonth
Over150airportdelegatesgatheredtodiscussthelatestASQdevelopmentssharebestpracticesandtakepartininteractivesessionsTheeventwasthelargestASQForumtodate
TheannualForumprovidesairportmanagerswiththeopportunitytomeetandshareideasonimprovingthequalityofairportservicesforpassengers
Topicsdiscussedinlcuded
bull Latestairportservicequalitydevelopmentsbull NewestdevelopmentsandfindingsfromASQRetail
FoodandBeverage(FampB)bull Fine-tuningwayfindingatairportsbull InteractivesessionsonpresentingASQresultsbull Usingdemographicsurveystounderstand
passengerprofilesbull Bestpracticesessioningroundtransportation
AirportcasestudypresentationswerepresentedbystafffromMunichAirportBeijingCapitalInternationalAirportLondonGatwickAirportDohaInternationalAirportandZurichAirportThecasestudiesincludedmanagingwaitingtimesPAXsecurityefficiencymanagingservicequalityusingASQtoimproveairportprocessesmanagingairportretailandlandsidetraffic
ThefirstdayconcludedwiththeASQFieldworkAwardsceremonyfollowedbytheGalaDinnerwhosebackdropofferedstunningviewsoftheBosphorusSea
ACIthanksalldelegateswhoattendedthe2012ASQForum
Datesandlocationsforthe2013ASQForumswillbeannouncedinJanuary2013
Photosfromthe2012ASQForumeventscanbeviewedbysubscribingtothequarterlyASQNewsletterndashASQXchangePleasesendanemailtomarketingaciaero ifyouwouldliketosubscribetothisnewsletter
WeareverypleasedtoannouncenewadditionstotheASQSurveyfamily
bull LasVegasMcCarrenbull StLouisbull Mazatlan
WewouldalsoliketoextendawarmwelcometoMauritiusAirportwhoarenowthe15thairporttojointheASQRetailSurveyprogramme
FormoreinformationabouttheASQprogramme please contact SevdaFevziManager MarketingT+15143731232E sfevziaciaeroW wwwairportservicequalityaero
13ACI World Report ndash November 2012
Followingahighlysuccessful21stACIAfricaRegionalConferenceGeneralAssemblyandExhibition35participantsattendedtheby-invitationonlySafetyManagementSystems(SMS)Workshoprdquo
ThiswasthethirdseminarheldinAfricain2012withearlierworkshopstakingplaceinJohannesburgandTunisinthefirsthalfoftheyearThismostrecentsessionwasmadepossiblethroughthesponsorshipofACINorthAmericaforACIAfrica
Overthepast12monthstheregionimplementedauditsatairportsinTogoMozambiqueandZambiathroughACIrsquosAPEXinSafetyprogrammeThusparticipantsinWorkshopwereabletogainvaluableknowledgeonmethodsofaddressingtheareasofimprovementthatwereidentifiedthroughtheaudit
TheACIAfricamembershipwaswellrepresentedwithdelegatesfromthefiveregionsofthecontinentndashNorthernWesternCentralEasternandSouthern
AfricaAttendeesincludedadiverserangeofairportprofessionalsrangingfromairportexecutivesandairportmanagerstodirectorsofsafetymanagersandsafetyinspectors
TopicscoveredduringtheWorkshopincludedsafetymanagementsystemscultureandregulatorsframeworksThediversemixofparticipantsfromlargeandsmallairportsandfromFrenchandEnglishspeakingcountriescontributedtoadynamiclearningexperience
ACIAfricawouldliketoexpressitssincerethankstotheACINorthAmericamembershipforsponsoringthisWorkshopWewouldalsoliketoextendaspecialthankyoutoNationalAirportsCorporationLimitedforgraciouslyhostingtheeventinbeautifulZambia
Foruptodatenewsandinformationonupcomingevents please visit httpwwwaci-africaaero
Safety Management Systems Workshop (SMS) Workshop Held in Livingstone Zambiaby Tebello Mokhema Project Manager Communication Membership amp Strategy ACI Africa
Participants of the SMS Workshop in Livingstone Zambia
14 ACI World Report ndash November 2012
Airport Operations Diploma Programme(OnlineProgramme)
TheAirportOperationsDiplomaProgrammeprovidesparticipantswithabroadunderstandingofAirportOperationsintheareasof AirsideOperationsTerminalandLandsideOperationsandBusinessOperationsTheProgrammeprovidestheknowledgetosuccessfullyaddresstheoperationalandbusinessneedsof21stCenturyairports
Who Should Enrol
bull CurrentneworfuturepersonnelinvolvedinAirsideTerminalLandsideorBusinessOperationsbull Personnelwishingtoenhancetheircareeropportunitiesandadvancetoleadershipandmanagementpositionsbull WorldBusinessPartnersandAssociateswhowishtoimprovetheirknowledgeandunderstandingofAirportOperations
Programme Structure
Thenew AirportOperationsDiplomaProgramme ismadeupofthefollowingthreecertificatecourses
1 AirsideOperations- availablenow2 TerminalandLandsideOperations- ScheduledforreleaseearlyQ120133 AirportBusinessOperations- ScheduledforreleaseearlyQ22013
For more information ontheonlineAirportOperationsDiplomaProgrammevisitwwwolcaero or contact enrolmentsolcaero
For information on ACI Global Training programmes and course offerings visit us online at wwwaciaerotraining
Enrolment
Participantswhopre-registerfortheprogrammepriorto31stDecember2012willbeentitledtoa10EarlyBirddiscount
RegularEnrolmentFee $179500EarlyBird Enrolment Fee $161550
Pre-registrationcandidateswillbeabletocommencetheCertificateinAirsideOperationsimmediatelyandwillbeautomaticallyenrolledintheCertificateinTerminalandLandsideOperationsandCertificateinAirportBusiness Operationsastheyarereleasedinthefirsthalfof2013
To register forthisonlineprogramme please visit wwwolcaero or contact enrolmentsolcaero
For all other course and programme inquiries contact ACI Global Training at trainingaciaero
15ACI World Report ndash November 2012
ItiswithgreatpleasurethatACIannouncesthepromulgationofthe2013GlobalTrainingCalendarThiscalendarhasbeencreatedinresponsetotheevergrowingtrainingneedsofourmembers
For2013wearehappytooffersomeofourpopularcoursessuchasDevelopingaCustomerServiceCultureatAirportManagingServiceQualityatAirportsandtheeverpopularGSNDiplomaProgramme
NewandinterestingcoursesthatwillbelaunchednextyearincludeAirportEnterprise Risk Management and Airport RevenueGeneration
Theofficial2013ACIGlobalTrainingCalendarwillbeavailableonlineFriday 2November2012
Course Programme Location Country Language EUR Price USD Price
3-7 December Airline Management for Airport Professionals AMPAP Elective Johannesburg South Africa English euro 1000 $1400
11-15 November Aerodrome Certification Safety Abu Dhabi UAE English euro 1000 $140011-15 November GSN 3 Emergency Planning and Crisis Management GSN Abu Dhabi UAE English euro 1000 $140018-22 November Airport Environmental Management Environment Abu Dhabi UAE English euro 1000 $140018-22 November GSN 6 - Aerodrome Safety Compliance and Auditing GSN-Advanced Abu Dhabi UAE English euro 1000 $140025-27 November Understanding ICAO Annex 14 Safety Abu Dhabi UAE English euro 650 $910
3-7 December GSN 1 Safety Management Systems GSN Kuala-Lumpur Malaysia English euro 1000 $140009-13 December Apron Management Safety Abu Dhabi UAE English euro 1000 $1400
12-14 November Passengers with Reduced Mobility Workshops Facilitation Zagreb Croatia English euro 650 $91012-14 November Airport Non-Aeronautical Revenues Economics Istanbul Turkey English euro 650 $910
3-5 December Air Traffic Forecasting Economics Bucharest Romania English euro 650 $910
3-7 December ACIICAO User Charges AMPAP Elective Nashville USA English euro 2000 $2600AMPAP elective courseFor additional information on the courses or to register please visit our website wwaciaerotraining
North America
ACI Global Training 2012Africa
Asia Pacific
Europe
Latin America
Date
16 ACI World Report ndash November 2012
Ritz Carlton Hotel Abu Dhabi | 29-31 January 2013
lsquoTHOUGHT LEADERSHIP IN TRAVEL RETAILrsquo ndash MARKING TEN YEARS OF TRINITY
Speakers include Philippe Schaus Chief Executive DFS GroupDag Rasmussen Chairman amp CEO Lagardegravere ServicesSusan Whelan Senior Executive Vice President King Power International Group (Thailand)Garry Stock Chairman James Richardson Duty FreeRick Blatstein CEO OTG ManagementDr Zhou Ting Associate Professor of Beijing University of International Business and Economics and Dean of Fortune Character InstituteMohammed Al Bulooki Chief Commercial Officer Abu Dhabi Airports CompanyCarsten Noslashrland Vice President Sales and Marketing Copenhagen AirportsRene Baumann Vice President Commercial Bangalore International AirportBarbara Lavernos Managing Director LrsquoOreacuteal Luxe ndash Travel Retail WorldwideRoland Abella Managing Director Diageo Global Travel amp Middle EastAndreas Fehr Managing Director Kraft Foods World Travel RetailJim Perry Vice President and Managing Director Brown-Forman Global Travel Retail
Plus Speakers from Schiphol Airport Retail Schiphol Group Melbourne Airport Nestleacute International Travel Retail and others to be named soon
A partnership betweenHosted by
For more information about The Trinity Forum 2013 email Martin Moodie at MartinTheMoodieReportcom
Register now by contacting Nathalie Zulauf at eventsaciaero
17ACI World Report ndash November 2012
ACI Welcomes Six New World Business Partners
Haneda Passenger Service Co Ltd3-2HanedaAirport3-chomeOta-kuTokyoJapan
WBP Contact PersonMrKazuoShinkaiPresidentTel+810357578500Emailk-shinkaihps-cojpwwwhps-cojp
RegionACIAsia-PacificLevelRegular
HanedaPassengerServiceawhollyownedsubsidiaryofJapanAirportTerminalisbasedatTokyoInternationalAirportatHaneda
WeprovidevarietyservicesincludingairportinformationtravelinsurancerailwayampbusticketshotelreservationsalloverJapanlostampfoundinquiriesattheInformationampCustomerServiceCountersbothatInternationalampDomesticpassengerterminalsatHanedaAirport
WealsoprovidetravelagencybusinessandweorganizestudytoursmainlyfortheAllJapanAirportTerminalsAssociationInctoSoutheastAsiaEuropeandNorthAmericaannuallywithgreatassistancefromACImembersallovertheworld
Aeroscape Services Pte Ltd10AInstitutionHillSingapore239664Singapore
WBP Contact PersonMrSulaimanZainulAbidinIAPDirectorTel+6597707577Email sulaimanzaaeroscapecomwwwaeroscapecom
Region ACIAsia-PacificLevel Regular
18 ACI World Report ndash November 2012
ACI Welcomes Six New World Business PartnersOrient Sun International Media Group (HK) LimitedUnit160116F113ArgyleStreetMongkokKowloonHongKong
WBP Contact PersonMrTonnyHungGeneral ManagerTel+85221349799Email 1221osmigcomwwwosmigcom
RegionACIAsia-PacificLevelRegular
ORIENTSUNINTERNATIONALMEDIAGROUP(HK)LIMITEDoriginatedfromOrientSunAdvertisingCoLtdfoundin1993hassuchsubordinateenterprisesasOrientSunPeriodocalsCoLtdOrientSunExhibitionCoLtdOrientSunTabTechnologyCoLtdandOrientSunInvestmentConsultantCoLtdAtpresentthegeneralsupervisiondepartmentissetupinShanghaiand14companiesandofficesareestablishedinChinesefirst-tiercitiesAlsohavingsetupbranchesinSouthKoreaJapanandmanyotherSoutheastAsiancountriesORIENTSUNINTERNATIONALMEDIAGROUP(HK)LIMITEDhasbecamealeadinggroupinmodernChinesemediaindustry
LK Luftqualitaumlt AG ndash IonairStaldenhof3ACH-6014LucerneSwitzerland
WBP Contact PersonMrChristopheBerthoudSalesDirectorEuropeTel+41412610505Email ChristopheBerthoudionairchwwwaeroscapecom
Region ACIAsia-PacificLevel Gold(smallbusiness)
Since1993LKLuftqualitaumltAGndashIonairreghasbecomeaworldwideleaderindevelopingandproducinginnovativeandenergysavingdynamicsupply-airionizationanddesignsolutionsforcomfortclimateairpurificationandodorneutralizationWesupportourcustomersfromdesigntoengineeringandimplementationofneworreconstructedHVACsystemsIonairreg-naturallyfreshair
19ACI World Report ndash November 2012
ACI Welcomes Six New World Business PartnersDinamic Manutencio del Bages SAclesescoles08251SantpedorSpain
WBP Contact PersonMrJosephTorrentCommercial Manager
Tel+34938272600Email JosepTorrentdinamic-grupcomwwwdinamic-grupcom
RegionEuropeLevel Gold
Dinamicisafamiliarcompanyfoundedin1975preparedtotransformanykindofsheetmetalproductsasequipmentsubcontractorItalsomanufacturesseveralinnerlogisticstransportationmachineryasitsownrangeofproductsScannojetisthenewhandbaggagesecuritychecksystem
Robert and CompanyStaldenhof3ACH-6014LucerneSwitzerland
WBP Contact PersonMrMichaelKKluttzChairman
T+14045774000Email mkluttzrobertcocomwwwrobertandcompanycom
229PeachtreeStreetNEInternationalTowerSuite2000AtlantaGA30303USA
Region ACINorthAmericaLevel Silver
RobertandCompanyprovidesfullserviceplanningprogrammingarchitectureengineeringdesignandprojectmanagementfordomesticinternationalandmilitaryairfieldsCurrentprojectsincludeairportfacilityplanningsitedevelopmentfuelstorageanddistributionairfieldlightingsignageNAVAIDShangarsmaintenancefacilitiespavementsparkingCONRACfacilitiesaccessenvironmentalimpactsandcoordinationoffundingprograms
20 ACI World Report ndash November 2012
Regional World Business Partner ContactsACI WBP AFRAliTounsiEmailatounsiaci-africaaero
ACI WBP LACJavierMartinezEmailjmartinezaci-lacaero
ACI WBP ASIA-PACAda TseEmail adaaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorg
ACIWBPEUR YuliaPlyusninaEmailyuliaplyusninaaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
WebsiteContentCoordinatorACI World
btayloraciaero
21ACI World Report ndash November 2012
22 ACI World Report ndash November 2012
23ACI World Report ndash November 2012
Airport World 5 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight ACIrsquos regionAirports Quito London City Puerto VallartaSpecial report IT innovation and trendsPlus Airport design amp facilities management
Follow us on
Click hereto view
online version
wwwairport-worldcom
AW5_online_aci_wr_Oct12indd 1 19102012 1511
24 ACI World Report ndash November 2012
EVENTSCALENDAR
2012
ICAO European Regional Runway Safety Seminar6-8 November 2012Moscow Russia
2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico
2012 Airport Concessions Conference12-14 November 2012Denver Colorado US
ICAO 12th Air Navigation Conference19-30 November 2012Montreal Canada
ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp Exhibition26-28 November 2012Amsterdam The Netherlands
2012 International Aviation Issues Seminar 6-7 December 2012 Washington DC US
2013
2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US
Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US
The Trinity Forum29-31 JanuaryAbu Dhabi UAE
CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US
Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US
Operations amp Technical Affairs Conference 5-7 March St Petersburg FL US
ACI Economics and Finance Conference6-8 MarchSingapore
Air Cargo Conference 10-12 March Las Vegas NV US
ACI-NA AAAE Washington Legislative Conference 20-21 March Washington DC US
Airports Canada Conference amp Exhibition 10-12 April Montreal QC Canada
Airport Board Members amp Commissioners Conference 14-16 April Biloxi MS US
5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France
8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand
Airport Economics amp Human Capital Conference 22-24 April Portland OR US
23rd ACI World EUROPE Annual General Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey
For a complete list of events visitusonlineat
wwwaciaeroevents
25ACI World Report ndash November 2012
26 ACI World Report ndash November 2012
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
the ACI Global Training Course Catalogue
Global Traffic Forecast 2012-2031
12 ACI World Report ndash November 2012
Largest Ever ASQ Airport Forum Held in Istanbul by Sevda Fevzi Marketing Manager ACI World Thefinalinstalmentoftheannual2012ASQForumforAfricaAsiaEuropeandtheMiddletookplaceinthehistoricalcityofIstanbullastmonth
Over150airportdelegatesgatheredtodiscussthelatestASQdevelopmentssharebestpracticesandtakepartininteractivesessionsTheeventwasthelargestASQForumtodate
TheannualForumprovidesairportmanagerswiththeopportunitytomeetandshareideasonimprovingthequalityofairportservicesforpassengers
Topicsdiscussedinlcuded
bull Latestairportservicequalitydevelopmentsbull NewestdevelopmentsandfindingsfromASQRetail
FoodandBeverage(FampB)bull Fine-tuningwayfindingatairportsbull InteractivesessionsonpresentingASQresultsbull Usingdemographicsurveystounderstand
passengerprofilesbull Bestpracticesessioningroundtransportation
AirportcasestudypresentationswerepresentedbystafffromMunichAirportBeijingCapitalInternationalAirportLondonGatwickAirportDohaInternationalAirportandZurichAirportThecasestudiesincludedmanagingwaitingtimesPAXsecurityefficiencymanagingservicequalityusingASQtoimproveairportprocessesmanagingairportretailandlandsidetraffic
ThefirstdayconcludedwiththeASQFieldworkAwardsceremonyfollowedbytheGalaDinnerwhosebackdropofferedstunningviewsoftheBosphorusSea
ACIthanksalldelegateswhoattendedthe2012ASQForum
Datesandlocationsforthe2013ASQForumswillbeannouncedinJanuary2013
Photosfromthe2012ASQForumeventscanbeviewedbysubscribingtothequarterlyASQNewsletterndashASQXchangePleasesendanemailtomarketingaciaero ifyouwouldliketosubscribetothisnewsletter
WeareverypleasedtoannouncenewadditionstotheASQSurveyfamily
bull LasVegasMcCarrenbull StLouisbull Mazatlan
WewouldalsoliketoextendawarmwelcometoMauritiusAirportwhoarenowthe15thairporttojointheASQRetailSurveyprogramme
FormoreinformationabouttheASQprogramme please contact SevdaFevziManager MarketingT+15143731232E sfevziaciaeroW wwwairportservicequalityaero
13ACI World Report ndash November 2012
Followingahighlysuccessful21stACIAfricaRegionalConferenceGeneralAssemblyandExhibition35participantsattendedtheby-invitationonlySafetyManagementSystems(SMS)Workshoprdquo
ThiswasthethirdseminarheldinAfricain2012withearlierworkshopstakingplaceinJohannesburgandTunisinthefirsthalfoftheyearThismostrecentsessionwasmadepossiblethroughthesponsorshipofACINorthAmericaforACIAfrica
Overthepast12monthstheregionimplementedauditsatairportsinTogoMozambiqueandZambiathroughACIrsquosAPEXinSafetyprogrammeThusparticipantsinWorkshopwereabletogainvaluableknowledgeonmethodsofaddressingtheareasofimprovementthatwereidentifiedthroughtheaudit
TheACIAfricamembershipwaswellrepresentedwithdelegatesfromthefiveregionsofthecontinentndashNorthernWesternCentralEasternandSouthern
AfricaAttendeesincludedadiverserangeofairportprofessionalsrangingfromairportexecutivesandairportmanagerstodirectorsofsafetymanagersandsafetyinspectors
TopicscoveredduringtheWorkshopincludedsafetymanagementsystemscultureandregulatorsframeworksThediversemixofparticipantsfromlargeandsmallairportsandfromFrenchandEnglishspeakingcountriescontributedtoadynamiclearningexperience
ACIAfricawouldliketoexpressitssincerethankstotheACINorthAmericamembershipforsponsoringthisWorkshopWewouldalsoliketoextendaspecialthankyoutoNationalAirportsCorporationLimitedforgraciouslyhostingtheeventinbeautifulZambia
Foruptodatenewsandinformationonupcomingevents please visit httpwwwaci-africaaero
Safety Management Systems Workshop (SMS) Workshop Held in Livingstone Zambiaby Tebello Mokhema Project Manager Communication Membership amp Strategy ACI Africa
Participants of the SMS Workshop in Livingstone Zambia
14 ACI World Report ndash November 2012
Airport Operations Diploma Programme(OnlineProgramme)
TheAirportOperationsDiplomaProgrammeprovidesparticipantswithabroadunderstandingofAirportOperationsintheareasof AirsideOperationsTerminalandLandsideOperationsandBusinessOperationsTheProgrammeprovidestheknowledgetosuccessfullyaddresstheoperationalandbusinessneedsof21stCenturyairports
Who Should Enrol
bull CurrentneworfuturepersonnelinvolvedinAirsideTerminalLandsideorBusinessOperationsbull Personnelwishingtoenhancetheircareeropportunitiesandadvancetoleadershipandmanagementpositionsbull WorldBusinessPartnersandAssociateswhowishtoimprovetheirknowledgeandunderstandingofAirportOperations
Programme Structure
Thenew AirportOperationsDiplomaProgramme ismadeupofthefollowingthreecertificatecourses
1 AirsideOperations- availablenow2 TerminalandLandsideOperations- ScheduledforreleaseearlyQ120133 AirportBusinessOperations- ScheduledforreleaseearlyQ22013
For more information ontheonlineAirportOperationsDiplomaProgrammevisitwwwolcaero or contact enrolmentsolcaero
For information on ACI Global Training programmes and course offerings visit us online at wwwaciaerotraining
Enrolment
Participantswhopre-registerfortheprogrammepriorto31stDecember2012willbeentitledtoa10EarlyBirddiscount
RegularEnrolmentFee $179500EarlyBird Enrolment Fee $161550
Pre-registrationcandidateswillbeabletocommencetheCertificateinAirsideOperationsimmediatelyandwillbeautomaticallyenrolledintheCertificateinTerminalandLandsideOperationsandCertificateinAirportBusiness Operationsastheyarereleasedinthefirsthalfof2013
To register forthisonlineprogramme please visit wwwolcaero or contact enrolmentsolcaero
For all other course and programme inquiries contact ACI Global Training at trainingaciaero
15ACI World Report ndash November 2012
ItiswithgreatpleasurethatACIannouncesthepromulgationofthe2013GlobalTrainingCalendarThiscalendarhasbeencreatedinresponsetotheevergrowingtrainingneedsofourmembers
For2013wearehappytooffersomeofourpopularcoursessuchasDevelopingaCustomerServiceCultureatAirportManagingServiceQualityatAirportsandtheeverpopularGSNDiplomaProgramme
NewandinterestingcoursesthatwillbelaunchednextyearincludeAirportEnterprise Risk Management and Airport RevenueGeneration
Theofficial2013ACIGlobalTrainingCalendarwillbeavailableonlineFriday 2November2012
Course Programme Location Country Language EUR Price USD Price
3-7 December Airline Management for Airport Professionals AMPAP Elective Johannesburg South Africa English euro 1000 $1400
11-15 November Aerodrome Certification Safety Abu Dhabi UAE English euro 1000 $140011-15 November GSN 3 Emergency Planning and Crisis Management GSN Abu Dhabi UAE English euro 1000 $140018-22 November Airport Environmental Management Environment Abu Dhabi UAE English euro 1000 $140018-22 November GSN 6 - Aerodrome Safety Compliance and Auditing GSN-Advanced Abu Dhabi UAE English euro 1000 $140025-27 November Understanding ICAO Annex 14 Safety Abu Dhabi UAE English euro 650 $910
3-7 December GSN 1 Safety Management Systems GSN Kuala-Lumpur Malaysia English euro 1000 $140009-13 December Apron Management Safety Abu Dhabi UAE English euro 1000 $1400
12-14 November Passengers with Reduced Mobility Workshops Facilitation Zagreb Croatia English euro 650 $91012-14 November Airport Non-Aeronautical Revenues Economics Istanbul Turkey English euro 650 $910
3-5 December Air Traffic Forecasting Economics Bucharest Romania English euro 650 $910
3-7 December ACIICAO User Charges AMPAP Elective Nashville USA English euro 2000 $2600AMPAP elective courseFor additional information on the courses or to register please visit our website wwaciaerotraining
North America
ACI Global Training 2012Africa
Asia Pacific
Europe
Latin America
Date
16 ACI World Report ndash November 2012
Ritz Carlton Hotel Abu Dhabi | 29-31 January 2013
lsquoTHOUGHT LEADERSHIP IN TRAVEL RETAILrsquo ndash MARKING TEN YEARS OF TRINITY
Speakers include Philippe Schaus Chief Executive DFS GroupDag Rasmussen Chairman amp CEO Lagardegravere ServicesSusan Whelan Senior Executive Vice President King Power International Group (Thailand)Garry Stock Chairman James Richardson Duty FreeRick Blatstein CEO OTG ManagementDr Zhou Ting Associate Professor of Beijing University of International Business and Economics and Dean of Fortune Character InstituteMohammed Al Bulooki Chief Commercial Officer Abu Dhabi Airports CompanyCarsten Noslashrland Vice President Sales and Marketing Copenhagen AirportsRene Baumann Vice President Commercial Bangalore International AirportBarbara Lavernos Managing Director LrsquoOreacuteal Luxe ndash Travel Retail WorldwideRoland Abella Managing Director Diageo Global Travel amp Middle EastAndreas Fehr Managing Director Kraft Foods World Travel RetailJim Perry Vice President and Managing Director Brown-Forman Global Travel Retail
Plus Speakers from Schiphol Airport Retail Schiphol Group Melbourne Airport Nestleacute International Travel Retail and others to be named soon
A partnership betweenHosted by
For more information about The Trinity Forum 2013 email Martin Moodie at MartinTheMoodieReportcom
Register now by contacting Nathalie Zulauf at eventsaciaero
17ACI World Report ndash November 2012
ACI Welcomes Six New World Business Partners
Haneda Passenger Service Co Ltd3-2HanedaAirport3-chomeOta-kuTokyoJapan
WBP Contact PersonMrKazuoShinkaiPresidentTel+810357578500Emailk-shinkaihps-cojpwwwhps-cojp
RegionACIAsia-PacificLevelRegular
HanedaPassengerServiceawhollyownedsubsidiaryofJapanAirportTerminalisbasedatTokyoInternationalAirportatHaneda
WeprovidevarietyservicesincludingairportinformationtravelinsurancerailwayampbusticketshotelreservationsalloverJapanlostampfoundinquiriesattheInformationampCustomerServiceCountersbothatInternationalampDomesticpassengerterminalsatHanedaAirport
WealsoprovidetravelagencybusinessandweorganizestudytoursmainlyfortheAllJapanAirportTerminalsAssociationInctoSoutheastAsiaEuropeandNorthAmericaannuallywithgreatassistancefromACImembersallovertheworld
Aeroscape Services Pte Ltd10AInstitutionHillSingapore239664Singapore
WBP Contact PersonMrSulaimanZainulAbidinIAPDirectorTel+6597707577Email sulaimanzaaeroscapecomwwwaeroscapecom
Region ACIAsia-PacificLevel Regular
18 ACI World Report ndash November 2012
ACI Welcomes Six New World Business PartnersOrient Sun International Media Group (HK) LimitedUnit160116F113ArgyleStreetMongkokKowloonHongKong
WBP Contact PersonMrTonnyHungGeneral ManagerTel+85221349799Email 1221osmigcomwwwosmigcom
RegionACIAsia-PacificLevelRegular
ORIENTSUNINTERNATIONALMEDIAGROUP(HK)LIMITEDoriginatedfromOrientSunAdvertisingCoLtdfoundin1993hassuchsubordinateenterprisesasOrientSunPeriodocalsCoLtdOrientSunExhibitionCoLtdOrientSunTabTechnologyCoLtdandOrientSunInvestmentConsultantCoLtdAtpresentthegeneralsupervisiondepartmentissetupinShanghaiand14companiesandofficesareestablishedinChinesefirst-tiercitiesAlsohavingsetupbranchesinSouthKoreaJapanandmanyotherSoutheastAsiancountriesORIENTSUNINTERNATIONALMEDIAGROUP(HK)LIMITEDhasbecamealeadinggroupinmodernChinesemediaindustry
LK Luftqualitaumlt AG ndash IonairStaldenhof3ACH-6014LucerneSwitzerland
WBP Contact PersonMrChristopheBerthoudSalesDirectorEuropeTel+41412610505Email ChristopheBerthoudionairchwwwaeroscapecom
Region ACIAsia-PacificLevel Gold(smallbusiness)
Since1993LKLuftqualitaumltAGndashIonairreghasbecomeaworldwideleaderindevelopingandproducinginnovativeandenergysavingdynamicsupply-airionizationanddesignsolutionsforcomfortclimateairpurificationandodorneutralizationWesupportourcustomersfromdesigntoengineeringandimplementationofneworreconstructedHVACsystemsIonairreg-naturallyfreshair
19ACI World Report ndash November 2012
ACI Welcomes Six New World Business PartnersDinamic Manutencio del Bages SAclesescoles08251SantpedorSpain
WBP Contact PersonMrJosephTorrentCommercial Manager
Tel+34938272600Email JosepTorrentdinamic-grupcomwwwdinamic-grupcom
RegionEuropeLevel Gold
Dinamicisafamiliarcompanyfoundedin1975preparedtotransformanykindofsheetmetalproductsasequipmentsubcontractorItalsomanufacturesseveralinnerlogisticstransportationmachineryasitsownrangeofproductsScannojetisthenewhandbaggagesecuritychecksystem
Robert and CompanyStaldenhof3ACH-6014LucerneSwitzerland
WBP Contact PersonMrMichaelKKluttzChairman
T+14045774000Email mkluttzrobertcocomwwwrobertandcompanycom
229PeachtreeStreetNEInternationalTowerSuite2000AtlantaGA30303USA
Region ACINorthAmericaLevel Silver
RobertandCompanyprovidesfullserviceplanningprogrammingarchitectureengineeringdesignandprojectmanagementfordomesticinternationalandmilitaryairfieldsCurrentprojectsincludeairportfacilityplanningsitedevelopmentfuelstorageanddistributionairfieldlightingsignageNAVAIDShangarsmaintenancefacilitiespavementsparkingCONRACfacilitiesaccessenvironmentalimpactsandcoordinationoffundingprograms
20 ACI World Report ndash November 2012
Regional World Business Partner ContactsACI WBP AFRAliTounsiEmailatounsiaci-africaaero
ACI WBP LACJavierMartinezEmailjmartinezaci-lacaero
ACI WBP ASIA-PACAda TseEmail adaaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorg
ACIWBPEUR YuliaPlyusninaEmailyuliaplyusninaaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
WebsiteContentCoordinatorACI World
btayloraciaero
21ACI World Report ndash November 2012
22 ACI World Report ndash November 2012
23ACI World Report ndash November 2012
Airport World 5 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight ACIrsquos regionAirports Quito London City Puerto VallartaSpecial report IT innovation and trendsPlus Airport design amp facilities management
Follow us on
Click hereto view
online version
wwwairport-worldcom
AW5_online_aci_wr_Oct12indd 1 19102012 1511
24 ACI World Report ndash November 2012
EVENTSCALENDAR
2012
ICAO European Regional Runway Safety Seminar6-8 November 2012Moscow Russia
2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico
2012 Airport Concessions Conference12-14 November 2012Denver Colorado US
ICAO 12th Air Navigation Conference19-30 November 2012Montreal Canada
ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp Exhibition26-28 November 2012Amsterdam The Netherlands
2012 International Aviation Issues Seminar 6-7 December 2012 Washington DC US
2013
2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US
Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US
The Trinity Forum29-31 JanuaryAbu Dhabi UAE
CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US
Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US
Operations amp Technical Affairs Conference 5-7 March St Petersburg FL US
ACI Economics and Finance Conference6-8 MarchSingapore
Air Cargo Conference 10-12 March Las Vegas NV US
ACI-NA AAAE Washington Legislative Conference 20-21 March Washington DC US
Airports Canada Conference amp Exhibition 10-12 April Montreal QC Canada
Airport Board Members amp Commissioners Conference 14-16 April Biloxi MS US
5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France
8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand
Airport Economics amp Human Capital Conference 22-24 April Portland OR US
23rd ACI World EUROPE Annual General Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey
For a complete list of events visitusonlineat
wwwaciaeroevents
25ACI World Report ndash November 2012
26 ACI World Report ndash November 2012
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
the ACI Global Training Course Catalogue
Global Traffic Forecast 2012-2031
13ACI World Report ndash November 2012
Followingahighlysuccessful21stACIAfricaRegionalConferenceGeneralAssemblyandExhibition35participantsattendedtheby-invitationonlySafetyManagementSystems(SMS)Workshoprdquo
ThiswasthethirdseminarheldinAfricain2012withearlierworkshopstakingplaceinJohannesburgandTunisinthefirsthalfoftheyearThismostrecentsessionwasmadepossiblethroughthesponsorshipofACINorthAmericaforACIAfrica
Overthepast12monthstheregionimplementedauditsatairportsinTogoMozambiqueandZambiathroughACIrsquosAPEXinSafetyprogrammeThusparticipantsinWorkshopwereabletogainvaluableknowledgeonmethodsofaddressingtheareasofimprovementthatwereidentifiedthroughtheaudit
TheACIAfricamembershipwaswellrepresentedwithdelegatesfromthefiveregionsofthecontinentndashNorthernWesternCentralEasternandSouthern
AfricaAttendeesincludedadiverserangeofairportprofessionalsrangingfromairportexecutivesandairportmanagerstodirectorsofsafetymanagersandsafetyinspectors
TopicscoveredduringtheWorkshopincludedsafetymanagementsystemscultureandregulatorsframeworksThediversemixofparticipantsfromlargeandsmallairportsandfromFrenchandEnglishspeakingcountriescontributedtoadynamiclearningexperience
ACIAfricawouldliketoexpressitssincerethankstotheACINorthAmericamembershipforsponsoringthisWorkshopWewouldalsoliketoextendaspecialthankyoutoNationalAirportsCorporationLimitedforgraciouslyhostingtheeventinbeautifulZambia
Foruptodatenewsandinformationonupcomingevents please visit httpwwwaci-africaaero
Safety Management Systems Workshop (SMS) Workshop Held in Livingstone Zambiaby Tebello Mokhema Project Manager Communication Membership amp Strategy ACI Africa
Participants of the SMS Workshop in Livingstone Zambia
14 ACI World Report ndash November 2012
Airport Operations Diploma Programme(OnlineProgramme)
TheAirportOperationsDiplomaProgrammeprovidesparticipantswithabroadunderstandingofAirportOperationsintheareasof AirsideOperationsTerminalandLandsideOperationsandBusinessOperationsTheProgrammeprovidestheknowledgetosuccessfullyaddresstheoperationalandbusinessneedsof21stCenturyairports
Who Should Enrol
bull CurrentneworfuturepersonnelinvolvedinAirsideTerminalLandsideorBusinessOperationsbull Personnelwishingtoenhancetheircareeropportunitiesandadvancetoleadershipandmanagementpositionsbull WorldBusinessPartnersandAssociateswhowishtoimprovetheirknowledgeandunderstandingofAirportOperations
Programme Structure
Thenew AirportOperationsDiplomaProgramme ismadeupofthefollowingthreecertificatecourses
1 AirsideOperations- availablenow2 TerminalandLandsideOperations- ScheduledforreleaseearlyQ120133 AirportBusinessOperations- ScheduledforreleaseearlyQ22013
For more information ontheonlineAirportOperationsDiplomaProgrammevisitwwwolcaero or contact enrolmentsolcaero
For information on ACI Global Training programmes and course offerings visit us online at wwwaciaerotraining
Enrolment
Participantswhopre-registerfortheprogrammepriorto31stDecember2012willbeentitledtoa10EarlyBirddiscount
RegularEnrolmentFee $179500EarlyBird Enrolment Fee $161550
Pre-registrationcandidateswillbeabletocommencetheCertificateinAirsideOperationsimmediatelyandwillbeautomaticallyenrolledintheCertificateinTerminalandLandsideOperationsandCertificateinAirportBusiness Operationsastheyarereleasedinthefirsthalfof2013
To register forthisonlineprogramme please visit wwwolcaero or contact enrolmentsolcaero
For all other course and programme inquiries contact ACI Global Training at trainingaciaero
15ACI World Report ndash November 2012
ItiswithgreatpleasurethatACIannouncesthepromulgationofthe2013GlobalTrainingCalendarThiscalendarhasbeencreatedinresponsetotheevergrowingtrainingneedsofourmembers
For2013wearehappytooffersomeofourpopularcoursessuchasDevelopingaCustomerServiceCultureatAirportManagingServiceQualityatAirportsandtheeverpopularGSNDiplomaProgramme
NewandinterestingcoursesthatwillbelaunchednextyearincludeAirportEnterprise Risk Management and Airport RevenueGeneration
Theofficial2013ACIGlobalTrainingCalendarwillbeavailableonlineFriday 2November2012
Course Programme Location Country Language EUR Price USD Price
3-7 December Airline Management for Airport Professionals AMPAP Elective Johannesburg South Africa English euro 1000 $1400
11-15 November Aerodrome Certification Safety Abu Dhabi UAE English euro 1000 $140011-15 November GSN 3 Emergency Planning and Crisis Management GSN Abu Dhabi UAE English euro 1000 $140018-22 November Airport Environmental Management Environment Abu Dhabi UAE English euro 1000 $140018-22 November GSN 6 - Aerodrome Safety Compliance and Auditing GSN-Advanced Abu Dhabi UAE English euro 1000 $140025-27 November Understanding ICAO Annex 14 Safety Abu Dhabi UAE English euro 650 $910
3-7 December GSN 1 Safety Management Systems GSN Kuala-Lumpur Malaysia English euro 1000 $140009-13 December Apron Management Safety Abu Dhabi UAE English euro 1000 $1400
12-14 November Passengers with Reduced Mobility Workshops Facilitation Zagreb Croatia English euro 650 $91012-14 November Airport Non-Aeronautical Revenues Economics Istanbul Turkey English euro 650 $910
3-5 December Air Traffic Forecasting Economics Bucharest Romania English euro 650 $910
3-7 December ACIICAO User Charges AMPAP Elective Nashville USA English euro 2000 $2600AMPAP elective courseFor additional information on the courses or to register please visit our website wwaciaerotraining
North America
ACI Global Training 2012Africa
Asia Pacific
Europe
Latin America
Date
16 ACI World Report ndash November 2012
Ritz Carlton Hotel Abu Dhabi | 29-31 January 2013
lsquoTHOUGHT LEADERSHIP IN TRAVEL RETAILrsquo ndash MARKING TEN YEARS OF TRINITY
Speakers include Philippe Schaus Chief Executive DFS GroupDag Rasmussen Chairman amp CEO Lagardegravere ServicesSusan Whelan Senior Executive Vice President King Power International Group (Thailand)Garry Stock Chairman James Richardson Duty FreeRick Blatstein CEO OTG ManagementDr Zhou Ting Associate Professor of Beijing University of International Business and Economics and Dean of Fortune Character InstituteMohammed Al Bulooki Chief Commercial Officer Abu Dhabi Airports CompanyCarsten Noslashrland Vice President Sales and Marketing Copenhagen AirportsRene Baumann Vice President Commercial Bangalore International AirportBarbara Lavernos Managing Director LrsquoOreacuteal Luxe ndash Travel Retail WorldwideRoland Abella Managing Director Diageo Global Travel amp Middle EastAndreas Fehr Managing Director Kraft Foods World Travel RetailJim Perry Vice President and Managing Director Brown-Forman Global Travel Retail
Plus Speakers from Schiphol Airport Retail Schiphol Group Melbourne Airport Nestleacute International Travel Retail and others to be named soon
A partnership betweenHosted by
For more information about The Trinity Forum 2013 email Martin Moodie at MartinTheMoodieReportcom
Register now by contacting Nathalie Zulauf at eventsaciaero
17ACI World Report ndash November 2012
ACI Welcomes Six New World Business Partners
Haneda Passenger Service Co Ltd3-2HanedaAirport3-chomeOta-kuTokyoJapan
WBP Contact PersonMrKazuoShinkaiPresidentTel+810357578500Emailk-shinkaihps-cojpwwwhps-cojp
RegionACIAsia-PacificLevelRegular
HanedaPassengerServiceawhollyownedsubsidiaryofJapanAirportTerminalisbasedatTokyoInternationalAirportatHaneda
WeprovidevarietyservicesincludingairportinformationtravelinsurancerailwayampbusticketshotelreservationsalloverJapanlostampfoundinquiriesattheInformationampCustomerServiceCountersbothatInternationalampDomesticpassengerterminalsatHanedaAirport
WealsoprovidetravelagencybusinessandweorganizestudytoursmainlyfortheAllJapanAirportTerminalsAssociationInctoSoutheastAsiaEuropeandNorthAmericaannuallywithgreatassistancefromACImembersallovertheworld
Aeroscape Services Pte Ltd10AInstitutionHillSingapore239664Singapore
WBP Contact PersonMrSulaimanZainulAbidinIAPDirectorTel+6597707577Email sulaimanzaaeroscapecomwwwaeroscapecom
Region ACIAsia-PacificLevel Regular
18 ACI World Report ndash November 2012
ACI Welcomes Six New World Business PartnersOrient Sun International Media Group (HK) LimitedUnit160116F113ArgyleStreetMongkokKowloonHongKong
WBP Contact PersonMrTonnyHungGeneral ManagerTel+85221349799Email 1221osmigcomwwwosmigcom
RegionACIAsia-PacificLevelRegular
ORIENTSUNINTERNATIONALMEDIAGROUP(HK)LIMITEDoriginatedfromOrientSunAdvertisingCoLtdfoundin1993hassuchsubordinateenterprisesasOrientSunPeriodocalsCoLtdOrientSunExhibitionCoLtdOrientSunTabTechnologyCoLtdandOrientSunInvestmentConsultantCoLtdAtpresentthegeneralsupervisiondepartmentissetupinShanghaiand14companiesandofficesareestablishedinChinesefirst-tiercitiesAlsohavingsetupbranchesinSouthKoreaJapanandmanyotherSoutheastAsiancountriesORIENTSUNINTERNATIONALMEDIAGROUP(HK)LIMITEDhasbecamealeadinggroupinmodernChinesemediaindustry
LK Luftqualitaumlt AG ndash IonairStaldenhof3ACH-6014LucerneSwitzerland
WBP Contact PersonMrChristopheBerthoudSalesDirectorEuropeTel+41412610505Email ChristopheBerthoudionairchwwwaeroscapecom
Region ACIAsia-PacificLevel Gold(smallbusiness)
Since1993LKLuftqualitaumltAGndashIonairreghasbecomeaworldwideleaderindevelopingandproducinginnovativeandenergysavingdynamicsupply-airionizationanddesignsolutionsforcomfortclimateairpurificationandodorneutralizationWesupportourcustomersfromdesigntoengineeringandimplementationofneworreconstructedHVACsystemsIonairreg-naturallyfreshair
19ACI World Report ndash November 2012
ACI Welcomes Six New World Business PartnersDinamic Manutencio del Bages SAclesescoles08251SantpedorSpain
WBP Contact PersonMrJosephTorrentCommercial Manager
Tel+34938272600Email JosepTorrentdinamic-grupcomwwwdinamic-grupcom
RegionEuropeLevel Gold
Dinamicisafamiliarcompanyfoundedin1975preparedtotransformanykindofsheetmetalproductsasequipmentsubcontractorItalsomanufacturesseveralinnerlogisticstransportationmachineryasitsownrangeofproductsScannojetisthenewhandbaggagesecuritychecksystem
Robert and CompanyStaldenhof3ACH-6014LucerneSwitzerland
WBP Contact PersonMrMichaelKKluttzChairman
T+14045774000Email mkluttzrobertcocomwwwrobertandcompanycom
229PeachtreeStreetNEInternationalTowerSuite2000AtlantaGA30303USA
Region ACINorthAmericaLevel Silver
RobertandCompanyprovidesfullserviceplanningprogrammingarchitectureengineeringdesignandprojectmanagementfordomesticinternationalandmilitaryairfieldsCurrentprojectsincludeairportfacilityplanningsitedevelopmentfuelstorageanddistributionairfieldlightingsignageNAVAIDShangarsmaintenancefacilitiespavementsparkingCONRACfacilitiesaccessenvironmentalimpactsandcoordinationoffundingprograms
20 ACI World Report ndash November 2012
Regional World Business Partner ContactsACI WBP AFRAliTounsiEmailatounsiaci-africaaero
ACI WBP LACJavierMartinezEmailjmartinezaci-lacaero
ACI WBP ASIA-PACAda TseEmail adaaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorg
ACIWBPEUR YuliaPlyusninaEmailyuliaplyusninaaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
WebsiteContentCoordinatorACI World
btayloraciaero
21ACI World Report ndash November 2012
22 ACI World Report ndash November 2012
23ACI World Report ndash November 2012
Airport World 5 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight ACIrsquos regionAirports Quito London City Puerto VallartaSpecial report IT innovation and trendsPlus Airport design amp facilities management
Follow us on
Click hereto view
online version
wwwairport-worldcom
AW5_online_aci_wr_Oct12indd 1 19102012 1511
24 ACI World Report ndash November 2012
EVENTSCALENDAR
2012
ICAO European Regional Runway Safety Seminar6-8 November 2012Moscow Russia
2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico
2012 Airport Concessions Conference12-14 November 2012Denver Colorado US
ICAO 12th Air Navigation Conference19-30 November 2012Montreal Canada
ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp Exhibition26-28 November 2012Amsterdam The Netherlands
2012 International Aviation Issues Seminar 6-7 December 2012 Washington DC US
2013
2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US
Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US
The Trinity Forum29-31 JanuaryAbu Dhabi UAE
CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US
Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US
Operations amp Technical Affairs Conference 5-7 March St Petersburg FL US
ACI Economics and Finance Conference6-8 MarchSingapore
Air Cargo Conference 10-12 March Las Vegas NV US
ACI-NA AAAE Washington Legislative Conference 20-21 March Washington DC US
Airports Canada Conference amp Exhibition 10-12 April Montreal QC Canada
Airport Board Members amp Commissioners Conference 14-16 April Biloxi MS US
5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France
8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand
Airport Economics amp Human Capital Conference 22-24 April Portland OR US
23rd ACI World EUROPE Annual General Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey
For a complete list of events visitusonlineat
wwwaciaeroevents
25ACI World Report ndash November 2012
26 ACI World Report ndash November 2012
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
the ACI Global Training Course Catalogue
Global Traffic Forecast 2012-2031
14 ACI World Report ndash November 2012
Airport Operations Diploma Programme(OnlineProgramme)
TheAirportOperationsDiplomaProgrammeprovidesparticipantswithabroadunderstandingofAirportOperationsintheareasof AirsideOperationsTerminalandLandsideOperationsandBusinessOperationsTheProgrammeprovidestheknowledgetosuccessfullyaddresstheoperationalandbusinessneedsof21stCenturyairports
Who Should Enrol
bull CurrentneworfuturepersonnelinvolvedinAirsideTerminalLandsideorBusinessOperationsbull Personnelwishingtoenhancetheircareeropportunitiesandadvancetoleadershipandmanagementpositionsbull WorldBusinessPartnersandAssociateswhowishtoimprovetheirknowledgeandunderstandingofAirportOperations
Programme Structure
Thenew AirportOperationsDiplomaProgramme ismadeupofthefollowingthreecertificatecourses
1 AirsideOperations- availablenow2 TerminalandLandsideOperations- ScheduledforreleaseearlyQ120133 AirportBusinessOperations- ScheduledforreleaseearlyQ22013
For more information ontheonlineAirportOperationsDiplomaProgrammevisitwwwolcaero or contact enrolmentsolcaero
For information on ACI Global Training programmes and course offerings visit us online at wwwaciaerotraining
Enrolment
Participantswhopre-registerfortheprogrammepriorto31stDecember2012willbeentitledtoa10EarlyBirddiscount
RegularEnrolmentFee $179500EarlyBird Enrolment Fee $161550
Pre-registrationcandidateswillbeabletocommencetheCertificateinAirsideOperationsimmediatelyandwillbeautomaticallyenrolledintheCertificateinTerminalandLandsideOperationsandCertificateinAirportBusiness Operationsastheyarereleasedinthefirsthalfof2013
To register forthisonlineprogramme please visit wwwolcaero or contact enrolmentsolcaero
For all other course and programme inquiries contact ACI Global Training at trainingaciaero
15ACI World Report ndash November 2012
ItiswithgreatpleasurethatACIannouncesthepromulgationofthe2013GlobalTrainingCalendarThiscalendarhasbeencreatedinresponsetotheevergrowingtrainingneedsofourmembers
For2013wearehappytooffersomeofourpopularcoursessuchasDevelopingaCustomerServiceCultureatAirportManagingServiceQualityatAirportsandtheeverpopularGSNDiplomaProgramme
NewandinterestingcoursesthatwillbelaunchednextyearincludeAirportEnterprise Risk Management and Airport RevenueGeneration
Theofficial2013ACIGlobalTrainingCalendarwillbeavailableonlineFriday 2November2012
Course Programme Location Country Language EUR Price USD Price
3-7 December Airline Management for Airport Professionals AMPAP Elective Johannesburg South Africa English euro 1000 $1400
11-15 November Aerodrome Certification Safety Abu Dhabi UAE English euro 1000 $140011-15 November GSN 3 Emergency Planning and Crisis Management GSN Abu Dhabi UAE English euro 1000 $140018-22 November Airport Environmental Management Environment Abu Dhabi UAE English euro 1000 $140018-22 November GSN 6 - Aerodrome Safety Compliance and Auditing GSN-Advanced Abu Dhabi UAE English euro 1000 $140025-27 November Understanding ICAO Annex 14 Safety Abu Dhabi UAE English euro 650 $910
3-7 December GSN 1 Safety Management Systems GSN Kuala-Lumpur Malaysia English euro 1000 $140009-13 December Apron Management Safety Abu Dhabi UAE English euro 1000 $1400
12-14 November Passengers with Reduced Mobility Workshops Facilitation Zagreb Croatia English euro 650 $91012-14 November Airport Non-Aeronautical Revenues Economics Istanbul Turkey English euro 650 $910
3-5 December Air Traffic Forecasting Economics Bucharest Romania English euro 650 $910
3-7 December ACIICAO User Charges AMPAP Elective Nashville USA English euro 2000 $2600AMPAP elective courseFor additional information on the courses or to register please visit our website wwaciaerotraining
North America
ACI Global Training 2012Africa
Asia Pacific
Europe
Latin America
Date
16 ACI World Report ndash November 2012
Ritz Carlton Hotel Abu Dhabi | 29-31 January 2013
lsquoTHOUGHT LEADERSHIP IN TRAVEL RETAILrsquo ndash MARKING TEN YEARS OF TRINITY
Speakers include Philippe Schaus Chief Executive DFS GroupDag Rasmussen Chairman amp CEO Lagardegravere ServicesSusan Whelan Senior Executive Vice President King Power International Group (Thailand)Garry Stock Chairman James Richardson Duty FreeRick Blatstein CEO OTG ManagementDr Zhou Ting Associate Professor of Beijing University of International Business and Economics and Dean of Fortune Character InstituteMohammed Al Bulooki Chief Commercial Officer Abu Dhabi Airports CompanyCarsten Noslashrland Vice President Sales and Marketing Copenhagen AirportsRene Baumann Vice President Commercial Bangalore International AirportBarbara Lavernos Managing Director LrsquoOreacuteal Luxe ndash Travel Retail WorldwideRoland Abella Managing Director Diageo Global Travel amp Middle EastAndreas Fehr Managing Director Kraft Foods World Travel RetailJim Perry Vice President and Managing Director Brown-Forman Global Travel Retail
Plus Speakers from Schiphol Airport Retail Schiphol Group Melbourne Airport Nestleacute International Travel Retail and others to be named soon
A partnership betweenHosted by
For more information about The Trinity Forum 2013 email Martin Moodie at MartinTheMoodieReportcom
Register now by contacting Nathalie Zulauf at eventsaciaero
17ACI World Report ndash November 2012
ACI Welcomes Six New World Business Partners
Haneda Passenger Service Co Ltd3-2HanedaAirport3-chomeOta-kuTokyoJapan
WBP Contact PersonMrKazuoShinkaiPresidentTel+810357578500Emailk-shinkaihps-cojpwwwhps-cojp
RegionACIAsia-PacificLevelRegular
HanedaPassengerServiceawhollyownedsubsidiaryofJapanAirportTerminalisbasedatTokyoInternationalAirportatHaneda
WeprovidevarietyservicesincludingairportinformationtravelinsurancerailwayampbusticketshotelreservationsalloverJapanlostampfoundinquiriesattheInformationampCustomerServiceCountersbothatInternationalampDomesticpassengerterminalsatHanedaAirport
WealsoprovidetravelagencybusinessandweorganizestudytoursmainlyfortheAllJapanAirportTerminalsAssociationInctoSoutheastAsiaEuropeandNorthAmericaannuallywithgreatassistancefromACImembersallovertheworld
Aeroscape Services Pte Ltd10AInstitutionHillSingapore239664Singapore
WBP Contact PersonMrSulaimanZainulAbidinIAPDirectorTel+6597707577Email sulaimanzaaeroscapecomwwwaeroscapecom
Region ACIAsia-PacificLevel Regular
18 ACI World Report ndash November 2012
ACI Welcomes Six New World Business PartnersOrient Sun International Media Group (HK) LimitedUnit160116F113ArgyleStreetMongkokKowloonHongKong
WBP Contact PersonMrTonnyHungGeneral ManagerTel+85221349799Email 1221osmigcomwwwosmigcom
RegionACIAsia-PacificLevelRegular
ORIENTSUNINTERNATIONALMEDIAGROUP(HK)LIMITEDoriginatedfromOrientSunAdvertisingCoLtdfoundin1993hassuchsubordinateenterprisesasOrientSunPeriodocalsCoLtdOrientSunExhibitionCoLtdOrientSunTabTechnologyCoLtdandOrientSunInvestmentConsultantCoLtdAtpresentthegeneralsupervisiondepartmentissetupinShanghaiand14companiesandofficesareestablishedinChinesefirst-tiercitiesAlsohavingsetupbranchesinSouthKoreaJapanandmanyotherSoutheastAsiancountriesORIENTSUNINTERNATIONALMEDIAGROUP(HK)LIMITEDhasbecamealeadinggroupinmodernChinesemediaindustry
LK Luftqualitaumlt AG ndash IonairStaldenhof3ACH-6014LucerneSwitzerland
WBP Contact PersonMrChristopheBerthoudSalesDirectorEuropeTel+41412610505Email ChristopheBerthoudionairchwwwaeroscapecom
Region ACIAsia-PacificLevel Gold(smallbusiness)
Since1993LKLuftqualitaumltAGndashIonairreghasbecomeaworldwideleaderindevelopingandproducinginnovativeandenergysavingdynamicsupply-airionizationanddesignsolutionsforcomfortclimateairpurificationandodorneutralizationWesupportourcustomersfromdesigntoengineeringandimplementationofneworreconstructedHVACsystemsIonairreg-naturallyfreshair
19ACI World Report ndash November 2012
ACI Welcomes Six New World Business PartnersDinamic Manutencio del Bages SAclesescoles08251SantpedorSpain
WBP Contact PersonMrJosephTorrentCommercial Manager
Tel+34938272600Email JosepTorrentdinamic-grupcomwwwdinamic-grupcom
RegionEuropeLevel Gold
Dinamicisafamiliarcompanyfoundedin1975preparedtotransformanykindofsheetmetalproductsasequipmentsubcontractorItalsomanufacturesseveralinnerlogisticstransportationmachineryasitsownrangeofproductsScannojetisthenewhandbaggagesecuritychecksystem
Robert and CompanyStaldenhof3ACH-6014LucerneSwitzerland
WBP Contact PersonMrMichaelKKluttzChairman
T+14045774000Email mkluttzrobertcocomwwwrobertandcompanycom
229PeachtreeStreetNEInternationalTowerSuite2000AtlantaGA30303USA
Region ACINorthAmericaLevel Silver
RobertandCompanyprovidesfullserviceplanningprogrammingarchitectureengineeringdesignandprojectmanagementfordomesticinternationalandmilitaryairfieldsCurrentprojectsincludeairportfacilityplanningsitedevelopmentfuelstorageanddistributionairfieldlightingsignageNAVAIDShangarsmaintenancefacilitiespavementsparkingCONRACfacilitiesaccessenvironmentalimpactsandcoordinationoffundingprograms
20 ACI World Report ndash November 2012
Regional World Business Partner ContactsACI WBP AFRAliTounsiEmailatounsiaci-africaaero
ACI WBP LACJavierMartinezEmailjmartinezaci-lacaero
ACI WBP ASIA-PACAda TseEmail adaaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorg
ACIWBPEUR YuliaPlyusninaEmailyuliaplyusninaaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
WebsiteContentCoordinatorACI World
btayloraciaero
21ACI World Report ndash November 2012
22 ACI World Report ndash November 2012
23ACI World Report ndash November 2012
Airport World 5 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight ACIrsquos regionAirports Quito London City Puerto VallartaSpecial report IT innovation and trendsPlus Airport design amp facilities management
Follow us on
Click hereto view
online version
wwwairport-worldcom
AW5_online_aci_wr_Oct12indd 1 19102012 1511
24 ACI World Report ndash November 2012
EVENTSCALENDAR
2012
ICAO European Regional Runway Safety Seminar6-8 November 2012Moscow Russia
2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico
2012 Airport Concessions Conference12-14 November 2012Denver Colorado US
ICAO 12th Air Navigation Conference19-30 November 2012Montreal Canada
ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp Exhibition26-28 November 2012Amsterdam The Netherlands
2012 International Aviation Issues Seminar 6-7 December 2012 Washington DC US
2013
2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US
Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US
The Trinity Forum29-31 JanuaryAbu Dhabi UAE
CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US
Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US
Operations amp Technical Affairs Conference 5-7 March St Petersburg FL US
ACI Economics and Finance Conference6-8 MarchSingapore
Air Cargo Conference 10-12 March Las Vegas NV US
ACI-NA AAAE Washington Legislative Conference 20-21 March Washington DC US
Airports Canada Conference amp Exhibition 10-12 April Montreal QC Canada
Airport Board Members amp Commissioners Conference 14-16 April Biloxi MS US
5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France
8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand
Airport Economics amp Human Capital Conference 22-24 April Portland OR US
23rd ACI World EUROPE Annual General Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey
For a complete list of events visitusonlineat
wwwaciaeroevents
25ACI World Report ndash November 2012
26 ACI World Report ndash November 2012
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
the ACI Global Training Course Catalogue
Global Traffic Forecast 2012-2031
15ACI World Report ndash November 2012
ItiswithgreatpleasurethatACIannouncesthepromulgationofthe2013GlobalTrainingCalendarThiscalendarhasbeencreatedinresponsetotheevergrowingtrainingneedsofourmembers
For2013wearehappytooffersomeofourpopularcoursessuchasDevelopingaCustomerServiceCultureatAirportManagingServiceQualityatAirportsandtheeverpopularGSNDiplomaProgramme
NewandinterestingcoursesthatwillbelaunchednextyearincludeAirportEnterprise Risk Management and Airport RevenueGeneration
Theofficial2013ACIGlobalTrainingCalendarwillbeavailableonlineFriday 2November2012
Course Programme Location Country Language EUR Price USD Price
3-7 December Airline Management for Airport Professionals AMPAP Elective Johannesburg South Africa English euro 1000 $1400
11-15 November Aerodrome Certification Safety Abu Dhabi UAE English euro 1000 $140011-15 November GSN 3 Emergency Planning and Crisis Management GSN Abu Dhabi UAE English euro 1000 $140018-22 November Airport Environmental Management Environment Abu Dhabi UAE English euro 1000 $140018-22 November GSN 6 - Aerodrome Safety Compliance and Auditing GSN-Advanced Abu Dhabi UAE English euro 1000 $140025-27 November Understanding ICAO Annex 14 Safety Abu Dhabi UAE English euro 650 $910
3-7 December GSN 1 Safety Management Systems GSN Kuala-Lumpur Malaysia English euro 1000 $140009-13 December Apron Management Safety Abu Dhabi UAE English euro 1000 $1400
12-14 November Passengers with Reduced Mobility Workshops Facilitation Zagreb Croatia English euro 650 $91012-14 November Airport Non-Aeronautical Revenues Economics Istanbul Turkey English euro 650 $910
3-5 December Air Traffic Forecasting Economics Bucharest Romania English euro 650 $910
3-7 December ACIICAO User Charges AMPAP Elective Nashville USA English euro 2000 $2600AMPAP elective courseFor additional information on the courses or to register please visit our website wwaciaerotraining
North America
ACI Global Training 2012Africa
Asia Pacific
Europe
Latin America
Date
16 ACI World Report ndash November 2012
Ritz Carlton Hotel Abu Dhabi | 29-31 January 2013
lsquoTHOUGHT LEADERSHIP IN TRAVEL RETAILrsquo ndash MARKING TEN YEARS OF TRINITY
Speakers include Philippe Schaus Chief Executive DFS GroupDag Rasmussen Chairman amp CEO Lagardegravere ServicesSusan Whelan Senior Executive Vice President King Power International Group (Thailand)Garry Stock Chairman James Richardson Duty FreeRick Blatstein CEO OTG ManagementDr Zhou Ting Associate Professor of Beijing University of International Business and Economics and Dean of Fortune Character InstituteMohammed Al Bulooki Chief Commercial Officer Abu Dhabi Airports CompanyCarsten Noslashrland Vice President Sales and Marketing Copenhagen AirportsRene Baumann Vice President Commercial Bangalore International AirportBarbara Lavernos Managing Director LrsquoOreacuteal Luxe ndash Travel Retail WorldwideRoland Abella Managing Director Diageo Global Travel amp Middle EastAndreas Fehr Managing Director Kraft Foods World Travel RetailJim Perry Vice President and Managing Director Brown-Forman Global Travel Retail
Plus Speakers from Schiphol Airport Retail Schiphol Group Melbourne Airport Nestleacute International Travel Retail and others to be named soon
A partnership betweenHosted by
For more information about The Trinity Forum 2013 email Martin Moodie at MartinTheMoodieReportcom
Register now by contacting Nathalie Zulauf at eventsaciaero
17ACI World Report ndash November 2012
ACI Welcomes Six New World Business Partners
Haneda Passenger Service Co Ltd3-2HanedaAirport3-chomeOta-kuTokyoJapan
WBP Contact PersonMrKazuoShinkaiPresidentTel+810357578500Emailk-shinkaihps-cojpwwwhps-cojp
RegionACIAsia-PacificLevelRegular
HanedaPassengerServiceawhollyownedsubsidiaryofJapanAirportTerminalisbasedatTokyoInternationalAirportatHaneda
WeprovidevarietyservicesincludingairportinformationtravelinsurancerailwayampbusticketshotelreservationsalloverJapanlostampfoundinquiriesattheInformationampCustomerServiceCountersbothatInternationalampDomesticpassengerterminalsatHanedaAirport
WealsoprovidetravelagencybusinessandweorganizestudytoursmainlyfortheAllJapanAirportTerminalsAssociationInctoSoutheastAsiaEuropeandNorthAmericaannuallywithgreatassistancefromACImembersallovertheworld
Aeroscape Services Pte Ltd10AInstitutionHillSingapore239664Singapore
WBP Contact PersonMrSulaimanZainulAbidinIAPDirectorTel+6597707577Email sulaimanzaaeroscapecomwwwaeroscapecom
Region ACIAsia-PacificLevel Regular
18 ACI World Report ndash November 2012
ACI Welcomes Six New World Business PartnersOrient Sun International Media Group (HK) LimitedUnit160116F113ArgyleStreetMongkokKowloonHongKong
WBP Contact PersonMrTonnyHungGeneral ManagerTel+85221349799Email 1221osmigcomwwwosmigcom
RegionACIAsia-PacificLevelRegular
ORIENTSUNINTERNATIONALMEDIAGROUP(HK)LIMITEDoriginatedfromOrientSunAdvertisingCoLtdfoundin1993hassuchsubordinateenterprisesasOrientSunPeriodocalsCoLtdOrientSunExhibitionCoLtdOrientSunTabTechnologyCoLtdandOrientSunInvestmentConsultantCoLtdAtpresentthegeneralsupervisiondepartmentissetupinShanghaiand14companiesandofficesareestablishedinChinesefirst-tiercitiesAlsohavingsetupbranchesinSouthKoreaJapanandmanyotherSoutheastAsiancountriesORIENTSUNINTERNATIONALMEDIAGROUP(HK)LIMITEDhasbecamealeadinggroupinmodernChinesemediaindustry
LK Luftqualitaumlt AG ndash IonairStaldenhof3ACH-6014LucerneSwitzerland
WBP Contact PersonMrChristopheBerthoudSalesDirectorEuropeTel+41412610505Email ChristopheBerthoudionairchwwwaeroscapecom
Region ACIAsia-PacificLevel Gold(smallbusiness)
Since1993LKLuftqualitaumltAGndashIonairreghasbecomeaworldwideleaderindevelopingandproducinginnovativeandenergysavingdynamicsupply-airionizationanddesignsolutionsforcomfortclimateairpurificationandodorneutralizationWesupportourcustomersfromdesigntoengineeringandimplementationofneworreconstructedHVACsystemsIonairreg-naturallyfreshair
19ACI World Report ndash November 2012
ACI Welcomes Six New World Business PartnersDinamic Manutencio del Bages SAclesescoles08251SantpedorSpain
WBP Contact PersonMrJosephTorrentCommercial Manager
Tel+34938272600Email JosepTorrentdinamic-grupcomwwwdinamic-grupcom
RegionEuropeLevel Gold
Dinamicisafamiliarcompanyfoundedin1975preparedtotransformanykindofsheetmetalproductsasequipmentsubcontractorItalsomanufacturesseveralinnerlogisticstransportationmachineryasitsownrangeofproductsScannojetisthenewhandbaggagesecuritychecksystem
Robert and CompanyStaldenhof3ACH-6014LucerneSwitzerland
WBP Contact PersonMrMichaelKKluttzChairman
T+14045774000Email mkluttzrobertcocomwwwrobertandcompanycom
229PeachtreeStreetNEInternationalTowerSuite2000AtlantaGA30303USA
Region ACINorthAmericaLevel Silver
RobertandCompanyprovidesfullserviceplanningprogrammingarchitectureengineeringdesignandprojectmanagementfordomesticinternationalandmilitaryairfieldsCurrentprojectsincludeairportfacilityplanningsitedevelopmentfuelstorageanddistributionairfieldlightingsignageNAVAIDShangarsmaintenancefacilitiespavementsparkingCONRACfacilitiesaccessenvironmentalimpactsandcoordinationoffundingprograms
20 ACI World Report ndash November 2012
Regional World Business Partner ContactsACI WBP AFRAliTounsiEmailatounsiaci-africaaero
ACI WBP LACJavierMartinezEmailjmartinezaci-lacaero
ACI WBP ASIA-PACAda TseEmail adaaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorg
ACIWBPEUR YuliaPlyusninaEmailyuliaplyusninaaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
WebsiteContentCoordinatorACI World
btayloraciaero
21ACI World Report ndash November 2012
22 ACI World Report ndash November 2012
23ACI World Report ndash November 2012
Airport World 5 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight ACIrsquos regionAirports Quito London City Puerto VallartaSpecial report IT innovation and trendsPlus Airport design amp facilities management
Follow us on
Click hereto view
online version
wwwairport-worldcom
AW5_online_aci_wr_Oct12indd 1 19102012 1511
24 ACI World Report ndash November 2012
EVENTSCALENDAR
2012
ICAO European Regional Runway Safety Seminar6-8 November 2012Moscow Russia
2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico
2012 Airport Concessions Conference12-14 November 2012Denver Colorado US
ICAO 12th Air Navigation Conference19-30 November 2012Montreal Canada
ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp Exhibition26-28 November 2012Amsterdam The Netherlands
2012 International Aviation Issues Seminar 6-7 December 2012 Washington DC US
2013
2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US
Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US
The Trinity Forum29-31 JanuaryAbu Dhabi UAE
CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US
Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US
Operations amp Technical Affairs Conference 5-7 March St Petersburg FL US
ACI Economics and Finance Conference6-8 MarchSingapore
Air Cargo Conference 10-12 March Las Vegas NV US
ACI-NA AAAE Washington Legislative Conference 20-21 March Washington DC US
Airports Canada Conference amp Exhibition 10-12 April Montreal QC Canada
Airport Board Members amp Commissioners Conference 14-16 April Biloxi MS US
5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France
8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand
Airport Economics amp Human Capital Conference 22-24 April Portland OR US
23rd ACI World EUROPE Annual General Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey
For a complete list of events visitusonlineat
wwwaciaeroevents
25ACI World Report ndash November 2012
26 ACI World Report ndash November 2012
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
the ACI Global Training Course Catalogue
Global Traffic Forecast 2012-2031
16 ACI World Report ndash November 2012
Ritz Carlton Hotel Abu Dhabi | 29-31 January 2013
lsquoTHOUGHT LEADERSHIP IN TRAVEL RETAILrsquo ndash MARKING TEN YEARS OF TRINITY
Speakers include Philippe Schaus Chief Executive DFS GroupDag Rasmussen Chairman amp CEO Lagardegravere ServicesSusan Whelan Senior Executive Vice President King Power International Group (Thailand)Garry Stock Chairman James Richardson Duty FreeRick Blatstein CEO OTG ManagementDr Zhou Ting Associate Professor of Beijing University of International Business and Economics and Dean of Fortune Character InstituteMohammed Al Bulooki Chief Commercial Officer Abu Dhabi Airports CompanyCarsten Noslashrland Vice President Sales and Marketing Copenhagen AirportsRene Baumann Vice President Commercial Bangalore International AirportBarbara Lavernos Managing Director LrsquoOreacuteal Luxe ndash Travel Retail WorldwideRoland Abella Managing Director Diageo Global Travel amp Middle EastAndreas Fehr Managing Director Kraft Foods World Travel RetailJim Perry Vice President and Managing Director Brown-Forman Global Travel Retail
Plus Speakers from Schiphol Airport Retail Schiphol Group Melbourne Airport Nestleacute International Travel Retail and others to be named soon
A partnership betweenHosted by
For more information about The Trinity Forum 2013 email Martin Moodie at MartinTheMoodieReportcom
Register now by contacting Nathalie Zulauf at eventsaciaero
17ACI World Report ndash November 2012
ACI Welcomes Six New World Business Partners
Haneda Passenger Service Co Ltd3-2HanedaAirport3-chomeOta-kuTokyoJapan
WBP Contact PersonMrKazuoShinkaiPresidentTel+810357578500Emailk-shinkaihps-cojpwwwhps-cojp
RegionACIAsia-PacificLevelRegular
HanedaPassengerServiceawhollyownedsubsidiaryofJapanAirportTerminalisbasedatTokyoInternationalAirportatHaneda
WeprovidevarietyservicesincludingairportinformationtravelinsurancerailwayampbusticketshotelreservationsalloverJapanlostampfoundinquiriesattheInformationampCustomerServiceCountersbothatInternationalampDomesticpassengerterminalsatHanedaAirport
WealsoprovidetravelagencybusinessandweorganizestudytoursmainlyfortheAllJapanAirportTerminalsAssociationInctoSoutheastAsiaEuropeandNorthAmericaannuallywithgreatassistancefromACImembersallovertheworld
Aeroscape Services Pte Ltd10AInstitutionHillSingapore239664Singapore
WBP Contact PersonMrSulaimanZainulAbidinIAPDirectorTel+6597707577Email sulaimanzaaeroscapecomwwwaeroscapecom
Region ACIAsia-PacificLevel Regular
18 ACI World Report ndash November 2012
ACI Welcomes Six New World Business PartnersOrient Sun International Media Group (HK) LimitedUnit160116F113ArgyleStreetMongkokKowloonHongKong
WBP Contact PersonMrTonnyHungGeneral ManagerTel+85221349799Email 1221osmigcomwwwosmigcom
RegionACIAsia-PacificLevelRegular
ORIENTSUNINTERNATIONALMEDIAGROUP(HK)LIMITEDoriginatedfromOrientSunAdvertisingCoLtdfoundin1993hassuchsubordinateenterprisesasOrientSunPeriodocalsCoLtdOrientSunExhibitionCoLtdOrientSunTabTechnologyCoLtdandOrientSunInvestmentConsultantCoLtdAtpresentthegeneralsupervisiondepartmentissetupinShanghaiand14companiesandofficesareestablishedinChinesefirst-tiercitiesAlsohavingsetupbranchesinSouthKoreaJapanandmanyotherSoutheastAsiancountriesORIENTSUNINTERNATIONALMEDIAGROUP(HK)LIMITEDhasbecamealeadinggroupinmodernChinesemediaindustry
LK Luftqualitaumlt AG ndash IonairStaldenhof3ACH-6014LucerneSwitzerland
WBP Contact PersonMrChristopheBerthoudSalesDirectorEuropeTel+41412610505Email ChristopheBerthoudionairchwwwaeroscapecom
Region ACIAsia-PacificLevel Gold(smallbusiness)
Since1993LKLuftqualitaumltAGndashIonairreghasbecomeaworldwideleaderindevelopingandproducinginnovativeandenergysavingdynamicsupply-airionizationanddesignsolutionsforcomfortclimateairpurificationandodorneutralizationWesupportourcustomersfromdesigntoengineeringandimplementationofneworreconstructedHVACsystemsIonairreg-naturallyfreshair
19ACI World Report ndash November 2012
ACI Welcomes Six New World Business PartnersDinamic Manutencio del Bages SAclesescoles08251SantpedorSpain
WBP Contact PersonMrJosephTorrentCommercial Manager
Tel+34938272600Email JosepTorrentdinamic-grupcomwwwdinamic-grupcom
RegionEuropeLevel Gold
Dinamicisafamiliarcompanyfoundedin1975preparedtotransformanykindofsheetmetalproductsasequipmentsubcontractorItalsomanufacturesseveralinnerlogisticstransportationmachineryasitsownrangeofproductsScannojetisthenewhandbaggagesecuritychecksystem
Robert and CompanyStaldenhof3ACH-6014LucerneSwitzerland
WBP Contact PersonMrMichaelKKluttzChairman
T+14045774000Email mkluttzrobertcocomwwwrobertandcompanycom
229PeachtreeStreetNEInternationalTowerSuite2000AtlantaGA30303USA
Region ACINorthAmericaLevel Silver
RobertandCompanyprovidesfullserviceplanningprogrammingarchitectureengineeringdesignandprojectmanagementfordomesticinternationalandmilitaryairfieldsCurrentprojectsincludeairportfacilityplanningsitedevelopmentfuelstorageanddistributionairfieldlightingsignageNAVAIDShangarsmaintenancefacilitiespavementsparkingCONRACfacilitiesaccessenvironmentalimpactsandcoordinationoffundingprograms
20 ACI World Report ndash November 2012
Regional World Business Partner ContactsACI WBP AFRAliTounsiEmailatounsiaci-africaaero
ACI WBP LACJavierMartinezEmailjmartinezaci-lacaero
ACI WBP ASIA-PACAda TseEmail adaaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorg
ACIWBPEUR YuliaPlyusninaEmailyuliaplyusninaaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
WebsiteContentCoordinatorACI World
btayloraciaero
21ACI World Report ndash November 2012
22 ACI World Report ndash November 2012
23ACI World Report ndash November 2012
Airport World 5 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight ACIrsquos regionAirports Quito London City Puerto VallartaSpecial report IT innovation and trendsPlus Airport design amp facilities management
Follow us on
Click hereto view
online version
wwwairport-worldcom
AW5_online_aci_wr_Oct12indd 1 19102012 1511
24 ACI World Report ndash November 2012
EVENTSCALENDAR
2012
ICAO European Regional Runway Safety Seminar6-8 November 2012Moscow Russia
2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico
2012 Airport Concessions Conference12-14 November 2012Denver Colorado US
ICAO 12th Air Navigation Conference19-30 November 2012Montreal Canada
ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp Exhibition26-28 November 2012Amsterdam The Netherlands
2012 International Aviation Issues Seminar 6-7 December 2012 Washington DC US
2013
2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US
Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US
The Trinity Forum29-31 JanuaryAbu Dhabi UAE
CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US
Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US
Operations amp Technical Affairs Conference 5-7 March St Petersburg FL US
ACI Economics and Finance Conference6-8 MarchSingapore
Air Cargo Conference 10-12 March Las Vegas NV US
ACI-NA AAAE Washington Legislative Conference 20-21 March Washington DC US
Airports Canada Conference amp Exhibition 10-12 April Montreal QC Canada
Airport Board Members amp Commissioners Conference 14-16 April Biloxi MS US
5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France
8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand
Airport Economics amp Human Capital Conference 22-24 April Portland OR US
23rd ACI World EUROPE Annual General Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey
For a complete list of events visitusonlineat
wwwaciaeroevents
25ACI World Report ndash November 2012
26 ACI World Report ndash November 2012
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
the ACI Global Training Course Catalogue
Global Traffic Forecast 2012-2031
17ACI World Report ndash November 2012
ACI Welcomes Six New World Business Partners
Haneda Passenger Service Co Ltd3-2HanedaAirport3-chomeOta-kuTokyoJapan
WBP Contact PersonMrKazuoShinkaiPresidentTel+810357578500Emailk-shinkaihps-cojpwwwhps-cojp
RegionACIAsia-PacificLevelRegular
HanedaPassengerServiceawhollyownedsubsidiaryofJapanAirportTerminalisbasedatTokyoInternationalAirportatHaneda
WeprovidevarietyservicesincludingairportinformationtravelinsurancerailwayampbusticketshotelreservationsalloverJapanlostampfoundinquiriesattheInformationampCustomerServiceCountersbothatInternationalampDomesticpassengerterminalsatHanedaAirport
WealsoprovidetravelagencybusinessandweorganizestudytoursmainlyfortheAllJapanAirportTerminalsAssociationInctoSoutheastAsiaEuropeandNorthAmericaannuallywithgreatassistancefromACImembersallovertheworld
Aeroscape Services Pte Ltd10AInstitutionHillSingapore239664Singapore
WBP Contact PersonMrSulaimanZainulAbidinIAPDirectorTel+6597707577Email sulaimanzaaeroscapecomwwwaeroscapecom
Region ACIAsia-PacificLevel Regular
18 ACI World Report ndash November 2012
ACI Welcomes Six New World Business PartnersOrient Sun International Media Group (HK) LimitedUnit160116F113ArgyleStreetMongkokKowloonHongKong
WBP Contact PersonMrTonnyHungGeneral ManagerTel+85221349799Email 1221osmigcomwwwosmigcom
RegionACIAsia-PacificLevelRegular
ORIENTSUNINTERNATIONALMEDIAGROUP(HK)LIMITEDoriginatedfromOrientSunAdvertisingCoLtdfoundin1993hassuchsubordinateenterprisesasOrientSunPeriodocalsCoLtdOrientSunExhibitionCoLtdOrientSunTabTechnologyCoLtdandOrientSunInvestmentConsultantCoLtdAtpresentthegeneralsupervisiondepartmentissetupinShanghaiand14companiesandofficesareestablishedinChinesefirst-tiercitiesAlsohavingsetupbranchesinSouthKoreaJapanandmanyotherSoutheastAsiancountriesORIENTSUNINTERNATIONALMEDIAGROUP(HK)LIMITEDhasbecamealeadinggroupinmodernChinesemediaindustry
LK Luftqualitaumlt AG ndash IonairStaldenhof3ACH-6014LucerneSwitzerland
WBP Contact PersonMrChristopheBerthoudSalesDirectorEuropeTel+41412610505Email ChristopheBerthoudionairchwwwaeroscapecom
Region ACIAsia-PacificLevel Gold(smallbusiness)
Since1993LKLuftqualitaumltAGndashIonairreghasbecomeaworldwideleaderindevelopingandproducinginnovativeandenergysavingdynamicsupply-airionizationanddesignsolutionsforcomfortclimateairpurificationandodorneutralizationWesupportourcustomersfromdesigntoengineeringandimplementationofneworreconstructedHVACsystemsIonairreg-naturallyfreshair
19ACI World Report ndash November 2012
ACI Welcomes Six New World Business PartnersDinamic Manutencio del Bages SAclesescoles08251SantpedorSpain
WBP Contact PersonMrJosephTorrentCommercial Manager
Tel+34938272600Email JosepTorrentdinamic-grupcomwwwdinamic-grupcom
RegionEuropeLevel Gold
Dinamicisafamiliarcompanyfoundedin1975preparedtotransformanykindofsheetmetalproductsasequipmentsubcontractorItalsomanufacturesseveralinnerlogisticstransportationmachineryasitsownrangeofproductsScannojetisthenewhandbaggagesecuritychecksystem
Robert and CompanyStaldenhof3ACH-6014LucerneSwitzerland
WBP Contact PersonMrMichaelKKluttzChairman
T+14045774000Email mkluttzrobertcocomwwwrobertandcompanycom
229PeachtreeStreetNEInternationalTowerSuite2000AtlantaGA30303USA
Region ACINorthAmericaLevel Silver
RobertandCompanyprovidesfullserviceplanningprogrammingarchitectureengineeringdesignandprojectmanagementfordomesticinternationalandmilitaryairfieldsCurrentprojectsincludeairportfacilityplanningsitedevelopmentfuelstorageanddistributionairfieldlightingsignageNAVAIDShangarsmaintenancefacilitiespavementsparkingCONRACfacilitiesaccessenvironmentalimpactsandcoordinationoffundingprograms
20 ACI World Report ndash November 2012
Regional World Business Partner ContactsACI WBP AFRAliTounsiEmailatounsiaci-africaaero
ACI WBP LACJavierMartinezEmailjmartinezaci-lacaero
ACI WBP ASIA-PACAda TseEmail adaaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorg
ACIWBPEUR YuliaPlyusninaEmailyuliaplyusninaaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
WebsiteContentCoordinatorACI World
btayloraciaero
21ACI World Report ndash November 2012
22 ACI World Report ndash November 2012
23ACI World Report ndash November 2012
Airport World 5 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight ACIrsquos regionAirports Quito London City Puerto VallartaSpecial report IT innovation and trendsPlus Airport design amp facilities management
Follow us on
Click hereto view
online version
wwwairport-worldcom
AW5_online_aci_wr_Oct12indd 1 19102012 1511
24 ACI World Report ndash November 2012
EVENTSCALENDAR
2012
ICAO European Regional Runway Safety Seminar6-8 November 2012Moscow Russia
2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico
2012 Airport Concessions Conference12-14 November 2012Denver Colorado US
ICAO 12th Air Navigation Conference19-30 November 2012Montreal Canada
ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp Exhibition26-28 November 2012Amsterdam The Netherlands
2012 International Aviation Issues Seminar 6-7 December 2012 Washington DC US
2013
2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US
Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US
The Trinity Forum29-31 JanuaryAbu Dhabi UAE
CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US
Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US
Operations amp Technical Affairs Conference 5-7 March St Petersburg FL US
ACI Economics and Finance Conference6-8 MarchSingapore
Air Cargo Conference 10-12 March Las Vegas NV US
ACI-NA AAAE Washington Legislative Conference 20-21 March Washington DC US
Airports Canada Conference amp Exhibition 10-12 April Montreal QC Canada
Airport Board Members amp Commissioners Conference 14-16 April Biloxi MS US
5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France
8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand
Airport Economics amp Human Capital Conference 22-24 April Portland OR US
23rd ACI World EUROPE Annual General Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey
For a complete list of events visitusonlineat
wwwaciaeroevents
25ACI World Report ndash November 2012
26 ACI World Report ndash November 2012
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
the ACI Global Training Course Catalogue
Global Traffic Forecast 2012-2031
18 ACI World Report ndash November 2012
ACI Welcomes Six New World Business PartnersOrient Sun International Media Group (HK) LimitedUnit160116F113ArgyleStreetMongkokKowloonHongKong
WBP Contact PersonMrTonnyHungGeneral ManagerTel+85221349799Email 1221osmigcomwwwosmigcom
RegionACIAsia-PacificLevelRegular
ORIENTSUNINTERNATIONALMEDIAGROUP(HK)LIMITEDoriginatedfromOrientSunAdvertisingCoLtdfoundin1993hassuchsubordinateenterprisesasOrientSunPeriodocalsCoLtdOrientSunExhibitionCoLtdOrientSunTabTechnologyCoLtdandOrientSunInvestmentConsultantCoLtdAtpresentthegeneralsupervisiondepartmentissetupinShanghaiand14companiesandofficesareestablishedinChinesefirst-tiercitiesAlsohavingsetupbranchesinSouthKoreaJapanandmanyotherSoutheastAsiancountriesORIENTSUNINTERNATIONALMEDIAGROUP(HK)LIMITEDhasbecamealeadinggroupinmodernChinesemediaindustry
LK Luftqualitaumlt AG ndash IonairStaldenhof3ACH-6014LucerneSwitzerland
WBP Contact PersonMrChristopheBerthoudSalesDirectorEuropeTel+41412610505Email ChristopheBerthoudionairchwwwaeroscapecom
Region ACIAsia-PacificLevel Gold(smallbusiness)
Since1993LKLuftqualitaumltAGndashIonairreghasbecomeaworldwideleaderindevelopingandproducinginnovativeandenergysavingdynamicsupply-airionizationanddesignsolutionsforcomfortclimateairpurificationandodorneutralizationWesupportourcustomersfromdesigntoengineeringandimplementationofneworreconstructedHVACsystemsIonairreg-naturallyfreshair
19ACI World Report ndash November 2012
ACI Welcomes Six New World Business PartnersDinamic Manutencio del Bages SAclesescoles08251SantpedorSpain
WBP Contact PersonMrJosephTorrentCommercial Manager
Tel+34938272600Email JosepTorrentdinamic-grupcomwwwdinamic-grupcom
RegionEuropeLevel Gold
Dinamicisafamiliarcompanyfoundedin1975preparedtotransformanykindofsheetmetalproductsasequipmentsubcontractorItalsomanufacturesseveralinnerlogisticstransportationmachineryasitsownrangeofproductsScannojetisthenewhandbaggagesecuritychecksystem
Robert and CompanyStaldenhof3ACH-6014LucerneSwitzerland
WBP Contact PersonMrMichaelKKluttzChairman
T+14045774000Email mkluttzrobertcocomwwwrobertandcompanycom
229PeachtreeStreetNEInternationalTowerSuite2000AtlantaGA30303USA
Region ACINorthAmericaLevel Silver
RobertandCompanyprovidesfullserviceplanningprogrammingarchitectureengineeringdesignandprojectmanagementfordomesticinternationalandmilitaryairfieldsCurrentprojectsincludeairportfacilityplanningsitedevelopmentfuelstorageanddistributionairfieldlightingsignageNAVAIDShangarsmaintenancefacilitiespavementsparkingCONRACfacilitiesaccessenvironmentalimpactsandcoordinationoffundingprograms
20 ACI World Report ndash November 2012
Regional World Business Partner ContactsACI WBP AFRAliTounsiEmailatounsiaci-africaaero
ACI WBP LACJavierMartinezEmailjmartinezaci-lacaero
ACI WBP ASIA-PACAda TseEmail adaaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorg
ACIWBPEUR YuliaPlyusninaEmailyuliaplyusninaaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
WebsiteContentCoordinatorACI World
btayloraciaero
21ACI World Report ndash November 2012
22 ACI World Report ndash November 2012
23ACI World Report ndash November 2012
Airport World 5 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight ACIrsquos regionAirports Quito London City Puerto VallartaSpecial report IT innovation and trendsPlus Airport design amp facilities management
Follow us on
Click hereto view
online version
wwwairport-worldcom
AW5_online_aci_wr_Oct12indd 1 19102012 1511
24 ACI World Report ndash November 2012
EVENTSCALENDAR
2012
ICAO European Regional Runway Safety Seminar6-8 November 2012Moscow Russia
2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico
2012 Airport Concessions Conference12-14 November 2012Denver Colorado US
ICAO 12th Air Navigation Conference19-30 November 2012Montreal Canada
ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp Exhibition26-28 November 2012Amsterdam The Netherlands
2012 International Aviation Issues Seminar 6-7 December 2012 Washington DC US
2013
2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US
Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US
The Trinity Forum29-31 JanuaryAbu Dhabi UAE
CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US
Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US
Operations amp Technical Affairs Conference 5-7 March St Petersburg FL US
ACI Economics and Finance Conference6-8 MarchSingapore
Air Cargo Conference 10-12 March Las Vegas NV US
ACI-NA AAAE Washington Legislative Conference 20-21 March Washington DC US
Airports Canada Conference amp Exhibition 10-12 April Montreal QC Canada
Airport Board Members amp Commissioners Conference 14-16 April Biloxi MS US
5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France
8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand
Airport Economics amp Human Capital Conference 22-24 April Portland OR US
23rd ACI World EUROPE Annual General Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey
For a complete list of events visitusonlineat
wwwaciaeroevents
25ACI World Report ndash November 2012
26 ACI World Report ndash November 2012
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
the ACI Global Training Course Catalogue
Global Traffic Forecast 2012-2031
19ACI World Report ndash November 2012
ACI Welcomes Six New World Business PartnersDinamic Manutencio del Bages SAclesescoles08251SantpedorSpain
WBP Contact PersonMrJosephTorrentCommercial Manager
Tel+34938272600Email JosepTorrentdinamic-grupcomwwwdinamic-grupcom
RegionEuropeLevel Gold
Dinamicisafamiliarcompanyfoundedin1975preparedtotransformanykindofsheetmetalproductsasequipmentsubcontractorItalsomanufacturesseveralinnerlogisticstransportationmachineryasitsownrangeofproductsScannojetisthenewhandbaggagesecuritychecksystem
Robert and CompanyStaldenhof3ACH-6014LucerneSwitzerland
WBP Contact PersonMrMichaelKKluttzChairman
T+14045774000Email mkluttzrobertcocomwwwrobertandcompanycom
229PeachtreeStreetNEInternationalTowerSuite2000AtlantaGA30303USA
Region ACINorthAmericaLevel Silver
RobertandCompanyprovidesfullserviceplanningprogrammingarchitectureengineeringdesignandprojectmanagementfordomesticinternationalandmilitaryairfieldsCurrentprojectsincludeairportfacilityplanningsitedevelopmentfuelstorageanddistributionairfieldlightingsignageNAVAIDShangarsmaintenancefacilitiespavementsparkingCONRACfacilitiesaccessenvironmentalimpactsandcoordinationoffundingprograms
20 ACI World Report ndash November 2012
Regional World Business Partner ContactsACI WBP AFRAliTounsiEmailatounsiaci-africaaero
ACI WBP LACJavierMartinezEmailjmartinezaci-lacaero
ACI WBP ASIA-PACAda TseEmail adaaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorg
ACIWBPEUR YuliaPlyusninaEmailyuliaplyusninaaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
WebsiteContentCoordinatorACI World
btayloraciaero
21ACI World Report ndash November 2012
22 ACI World Report ndash November 2012
23ACI World Report ndash November 2012
Airport World 5 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight ACIrsquos regionAirports Quito London City Puerto VallartaSpecial report IT innovation and trendsPlus Airport design amp facilities management
Follow us on
Click hereto view
online version
wwwairport-worldcom
AW5_online_aci_wr_Oct12indd 1 19102012 1511
24 ACI World Report ndash November 2012
EVENTSCALENDAR
2012
ICAO European Regional Runway Safety Seminar6-8 November 2012Moscow Russia
2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico
2012 Airport Concessions Conference12-14 November 2012Denver Colorado US
ICAO 12th Air Navigation Conference19-30 November 2012Montreal Canada
ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp Exhibition26-28 November 2012Amsterdam The Netherlands
2012 International Aviation Issues Seminar 6-7 December 2012 Washington DC US
2013
2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US
Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US
The Trinity Forum29-31 JanuaryAbu Dhabi UAE
CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US
Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US
Operations amp Technical Affairs Conference 5-7 March St Petersburg FL US
ACI Economics and Finance Conference6-8 MarchSingapore
Air Cargo Conference 10-12 March Las Vegas NV US
ACI-NA AAAE Washington Legislative Conference 20-21 March Washington DC US
Airports Canada Conference amp Exhibition 10-12 April Montreal QC Canada
Airport Board Members amp Commissioners Conference 14-16 April Biloxi MS US
5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France
8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand
Airport Economics amp Human Capital Conference 22-24 April Portland OR US
23rd ACI World EUROPE Annual General Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey
For a complete list of events visitusonlineat
wwwaciaeroevents
25ACI World Report ndash November 2012
26 ACI World Report ndash November 2012
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
the ACI Global Training Course Catalogue
Global Traffic Forecast 2012-2031
20 ACI World Report ndash November 2012
Regional World Business Partner ContactsACI WBP AFRAliTounsiEmailatounsiaci-africaaero
ACI WBP LACJavierMartinezEmailjmartinezaci-lacaero
ACI WBP ASIA-PACAda TseEmail adaaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorg
ACIWBPEUR YuliaPlyusninaEmailyuliaplyusninaaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
WebsiteContentCoordinatorACI World
btayloraciaero
21ACI World Report ndash November 2012
22 ACI World Report ndash November 2012
23ACI World Report ndash November 2012
Airport World 5 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight ACIrsquos regionAirports Quito London City Puerto VallartaSpecial report IT innovation and trendsPlus Airport design amp facilities management
Follow us on
Click hereto view
online version
wwwairport-worldcom
AW5_online_aci_wr_Oct12indd 1 19102012 1511
24 ACI World Report ndash November 2012
EVENTSCALENDAR
2012
ICAO European Regional Runway Safety Seminar6-8 November 2012Moscow Russia
2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico
2012 Airport Concessions Conference12-14 November 2012Denver Colorado US
ICAO 12th Air Navigation Conference19-30 November 2012Montreal Canada
ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp Exhibition26-28 November 2012Amsterdam The Netherlands
2012 International Aviation Issues Seminar 6-7 December 2012 Washington DC US
2013
2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US
Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US
The Trinity Forum29-31 JanuaryAbu Dhabi UAE
CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US
Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US
Operations amp Technical Affairs Conference 5-7 March St Petersburg FL US
ACI Economics and Finance Conference6-8 MarchSingapore
Air Cargo Conference 10-12 March Las Vegas NV US
ACI-NA AAAE Washington Legislative Conference 20-21 March Washington DC US
Airports Canada Conference amp Exhibition 10-12 April Montreal QC Canada
Airport Board Members amp Commissioners Conference 14-16 April Biloxi MS US
5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France
8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand
Airport Economics amp Human Capital Conference 22-24 April Portland OR US
23rd ACI World EUROPE Annual General Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey
For a complete list of events visitusonlineat
wwwaciaeroevents
25ACI World Report ndash November 2012
26 ACI World Report ndash November 2012
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
the ACI Global Training Course Catalogue
Global Traffic Forecast 2012-2031
21ACI World Report ndash November 2012
22 ACI World Report ndash November 2012
23ACI World Report ndash November 2012
Airport World 5 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight ACIrsquos regionAirports Quito London City Puerto VallartaSpecial report IT innovation and trendsPlus Airport design amp facilities management
Follow us on
Click hereto view
online version
wwwairport-worldcom
AW5_online_aci_wr_Oct12indd 1 19102012 1511
24 ACI World Report ndash November 2012
EVENTSCALENDAR
2012
ICAO European Regional Runway Safety Seminar6-8 November 2012Moscow Russia
2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico
2012 Airport Concessions Conference12-14 November 2012Denver Colorado US
ICAO 12th Air Navigation Conference19-30 November 2012Montreal Canada
ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp Exhibition26-28 November 2012Amsterdam The Netherlands
2012 International Aviation Issues Seminar 6-7 December 2012 Washington DC US
2013
2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US
Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US
The Trinity Forum29-31 JanuaryAbu Dhabi UAE
CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US
Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US
Operations amp Technical Affairs Conference 5-7 March St Petersburg FL US
ACI Economics and Finance Conference6-8 MarchSingapore
Air Cargo Conference 10-12 March Las Vegas NV US
ACI-NA AAAE Washington Legislative Conference 20-21 March Washington DC US
Airports Canada Conference amp Exhibition 10-12 April Montreal QC Canada
Airport Board Members amp Commissioners Conference 14-16 April Biloxi MS US
5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France
8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand
Airport Economics amp Human Capital Conference 22-24 April Portland OR US
23rd ACI World EUROPE Annual General Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey
For a complete list of events visitusonlineat
wwwaciaeroevents
25ACI World Report ndash November 2012
26 ACI World Report ndash November 2012
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
the ACI Global Training Course Catalogue
Global Traffic Forecast 2012-2031
22 ACI World Report ndash November 2012
23ACI World Report ndash November 2012
Airport World 5 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight ACIrsquos regionAirports Quito London City Puerto VallartaSpecial report IT innovation and trendsPlus Airport design amp facilities management
Follow us on
Click hereto view
online version
wwwairport-worldcom
AW5_online_aci_wr_Oct12indd 1 19102012 1511
24 ACI World Report ndash November 2012
EVENTSCALENDAR
2012
ICAO European Regional Runway Safety Seminar6-8 November 2012Moscow Russia
2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico
2012 Airport Concessions Conference12-14 November 2012Denver Colorado US
ICAO 12th Air Navigation Conference19-30 November 2012Montreal Canada
ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp Exhibition26-28 November 2012Amsterdam The Netherlands
2012 International Aviation Issues Seminar 6-7 December 2012 Washington DC US
2013
2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US
Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US
The Trinity Forum29-31 JanuaryAbu Dhabi UAE
CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US
Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US
Operations amp Technical Affairs Conference 5-7 March St Petersburg FL US
ACI Economics and Finance Conference6-8 MarchSingapore
Air Cargo Conference 10-12 March Las Vegas NV US
ACI-NA AAAE Washington Legislative Conference 20-21 March Washington DC US
Airports Canada Conference amp Exhibition 10-12 April Montreal QC Canada
Airport Board Members amp Commissioners Conference 14-16 April Biloxi MS US
5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France
8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand
Airport Economics amp Human Capital Conference 22-24 April Portland OR US
23rd ACI World EUROPE Annual General Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey
For a complete list of events visitusonlineat
wwwaciaeroevents
25ACI World Report ndash November 2012
26 ACI World Report ndash November 2012
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
the ACI Global Training Course Catalogue
Global Traffic Forecast 2012-2031
23ACI World Report ndash November 2012
Airport World 5 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight ACIrsquos regionAirports Quito London City Puerto VallartaSpecial report IT innovation and trendsPlus Airport design amp facilities management
Follow us on
Click hereto view
online version
wwwairport-worldcom
AW5_online_aci_wr_Oct12indd 1 19102012 1511
24 ACI World Report ndash November 2012
EVENTSCALENDAR
2012
ICAO European Regional Runway Safety Seminar6-8 November 2012Moscow Russia
2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico
2012 Airport Concessions Conference12-14 November 2012Denver Colorado US
ICAO 12th Air Navigation Conference19-30 November 2012Montreal Canada
ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp Exhibition26-28 November 2012Amsterdam The Netherlands
2012 International Aviation Issues Seminar 6-7 December 2012 Washington DC US
2013
2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US
Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US
The Trinity Forum29-31 JanuaryAbu Dhabi UAE
CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US
Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US
Operations amp Technical Affairs Conference 5-7 March St Petersburg FL US
ACI Economics and Finance Conference6-8 MarchSingapore
Air Cargo Conference 10-12 March Las Vegas NV US
ACI-NA AAAE Washington Legislative Conference 20-21 March Washington DC US
Airports Canada Conference amp Exhibition 10-12 April Montreal QC Canada
Airport Board Members amp Commissioners Conference 14-16 April Biloxi MS US
5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France
8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand
Airport Economics amp Human Capital Conference 22-24 April Portland OR US
23rd ACI World EUROPE Annual General Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey
For a complete list of events visitusonlineat
wwwaciaeroevents
25ACI World Report ndash November 2012
26 ACI World Report ndash November 2012
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
the ACI Global Training Course Catalogue
Global Traffic Forecast 2012-2031
24 ACI World Report ndash November 2012
EVENTSCALENDAR
2012
ICAO European Regional Runway Safety Seminar6-8 November 2012Moscow Russia
2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico
2012 Airport Concessions Conference12-14 November 2012Denver Colorado US
ICAO 12th Air Navigation Conference19-30 November 2012Montreal Canada
ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp Exhibition26-28 November 2012Amsterdam The Netherlands
2012 International Aviation Issues Seminar 6-7 December 2012 Washington DC US
2013
2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US
Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US
The Trinity Forum29-31 JanuaryAbu Dhabi UAE
CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US
Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US
Operations amp Technical Affairs Conference 5-7 March St Petersburg FL US
ACI Economics and Finance Conference6-8 MarchSingapore
Air Cargo Conference 10-12 March Las Vegas NV US
ACI-NA AAAE Washington Legislative Conference 20-21 March Washington DC US
Airports Canada Conference amp Exhibition 10-12 April Montreal QC Canada
Airport Board Members amp Commissioners Conference 14-16 April Biloxi MS US
5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France
8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand
Airport Economics amp Human Capital Conference 22-24 April Portland OR US
23rd ACI World EUROPE Annual General Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey
For a complete list of events visitusonlineat
wwwaciaeroevents
25ACI World Report ndash November 2012
26 ACI World Report ndash November 2012
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
the ACI Global Training Course Catalogue
Global Traffic Forecast 2012-2031
25ACI World Report ndash November 2012
26 ACI World Report ndash November 2012
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
the ACI Global Training Course Catalogue
Global Traffic Forecast 2012-2031
26 ACI World Report ndash November 2012
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
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ACI Publications Order Form
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
the ACI Global Training Course Catalogue
Global Traffic Forecast 2012-2031