achieving success together consulting and training in...
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Management Mix® 2015
Achieving Success Together
Consulting and Training in Strategy, Management & Development
®
Management Mix® 2015
MissionEnhance Efficiency, Productivity & Competitiveness through developing Talents and
Technical Assistance, Capacity Building, Institutional Development and providing Value Added Management, Investment & Development Solutions
VisionTo be the Leading Provider in Management, Investment & Development Solutions in Western
& Eastern Europe, the Middle East, the Gulf Countries, Russia, Central Asia & Africa and thrive to become a Key Global Player
Management Mix® 2015
Proactive thinking
& innovative mind
Integrity, professionalism
& ethics
Corporate citizenship
& advocacy
Stakeholders’ satisfaction
& loyalty
Management Mix® 2015
Guiding Principles
Success
Intelligence
Efficiency
Performance
Innovation
Excellence
Sustainability
Management Mix® 2015
ISO 9001:2008 Certified
Partner of IFC (World Bank Group) IFC Accredited to deliver Business Edge Training Courses
Preferred Partner of FFA/UEFAto deliver UEFA A, B & Pro license courses
Management Mix® 2015
Management Mix® 2015
Training Consultancy
Development Investment
Solutions & Coaching
Management Mix® 2015
Waste Management & Recycling
Renewable Energies
Telecommunication
Pharmaceutical & Cosmetics
HORECA
Contracting & Engineering
Public Sector & Government
IT (CRM, Digital Media, Apps)
Media & advertising
Banking & Finance
Cement & Ready-mix
Clothing & Fashion
Food & Beverages
Luxury
Healthcare
Oil & Chemicals
Distribution & Retail
NGO
Management Mix® 2015
Management Mix® 2015
1-Competency Gap Analysis
(CGA)
2-Training Needs Assessment
(TNA)
3-Training Program Design
(TPD)
4-Conducting the Training Program
(CTP)
5-Evaluating Participants’ Performance
(EPP)
Deliverables Methodology
Group Discussions
Workshops
Real Case Studies
Simulations
Experience Exchange
Self Evaluation Tests
Active Participation
Training Solutions Process
TNA Report
Handout : Methods and Tools
Exit Report - Individual
Exit Report - General
Certificates – Training “Passport”
Test Results
CGA Report
Management Mix® 2015
Mr. Azzam AqelahHR Manager, JAFAR LTD.
“The trainer’s methodology was excellent.”
Some of the Public Trainings: Middle East
Mrs. Diana HammoudExecutive Vice President, Hammoud Hospital
“I have sent a number of my employees toattend the training as well.”
Mr. Gerard Cherfan General Manager, Cherfan Draperies
“The acquired techniques were directly implemented at my workplace.”
Mrs. Marie El KhouryPatient Safety Officer, Middle East Institute of Health
“The sharing of experience between theparticipants was excellent.”
Mrs. Rania KhazemProcurement supervisor, Malia Group
“The interaction between the participants &trainer was pleasant”.
“I learned new techniques andmethodologies.”Mr. Ali MansourPurchase Manager, Sukleen Sukomi
Mrs. Ralph Mouawad, Owner, Lebanese grand laundry
“I like to repeat by attending other trainings.”
Management Mix® 2015
Prunelle – Highly effective selling &customer service training sessions have beendelivered.Mr. Bassam Rizk, Owner
Some of the In-House Trainings: Middle East
AHLI Bank – The training courses enhancedthe competencies of the sales team.
Mr. David Manoukian, Advisor to the GM
AZADEA Group – More than 30 effectivetraining sessions were delivered.Mr. Ibrahim Salloum, Regional HR Director
Jubaili Bros – A group of store keepers andsupervisors have attended the training.Ms. Hiba harakeh, HR Director
KHOURY Home – The Call center & follow upteam participated to the “Handling CustomerComplaints” training.Mrs. Roueida Salameh, QMS officer
St. Georges Hospital – Training sessions, foraround 250 members, were delivered.
Mrs. Roula Saliba, HR
Arab Open University – A group of universityprofessors were trained.Mr. Hadi Issa, HR Manager
Management Mix® 2015
Some of the In-House Trainings: GCC Countries
Mr. Hamad Al Sibahi, Director of Planning
Petrochemical Industries Company (PIC) – Designing &delivering a Leadership Development Program for 72 director.
Zain – Design of a special program to the Commercial Staff ofZain during the Co-branding with Vodafone.
Dr. AhmedAl-Shatti, CEO
Ms. Christine Moufarrej, HR & Finance Director
Stada Pharmaceuticals – The sales team in Lebanon , Dubai& KSA participated to leadership, sales, communication andcustomer service trainings .
Kuwait Investment Authority – Design & delivery of aTraining Program on Marketing Strategy trainings since2004 which have great impact on our graduates.
Mr. Adnan El Ali, Director – Training center
Mr. Imad Mirza, HR Development Manager
Kuwait Financial House – Design & delivery of aCustomer Service and Sales courses for the staff of theCall Center & the touch points.
Sheikh Abdullah Al-Qassimi, Chairman
Sharjah Electricity & Water Authority (SEWA) – Design &delivery of training course on Quality Management Systemsfor the staff of Sharjah Electricity and Water Authority.
Capital Market Authority in Kuwait – A group of graduatesparticipated to the “Communication & Presentation Skills”training managed by CMA as corporate social responsibility.
Mr. Meshari Al mousherji, HR Specialist
Management Mix® 2015
Some of the In-House Trainings: International
YBC - Pernod Ricard Group – Training the staff inimplementing successfully the integratedmanagement & talent management systems
VivaCell-MTS – Development of the competencies of theManagerial staff & the contact center employees - morethan 600
BSI Group – Delivery of IT Risk Management &Business Continuity Management
TUV Rheinland Group – Delivery of ISO standardsTrainings
Mobinil Orascom Telecom Group – Training delivery to400 managers & staff on process management
WNPOC Nigeria – Report writing training delivered to themanagement
Football Federation of Armenia – UEFA A, B & ProLicense courses delivered to the coaches of the firstdivision
Management Mix® 2015
Strategic Management
Process Management
Talent Management
Structure Management
Marketing
Sales
Customer Service
Information Technology
Resources Management
I- Strategy formulation II- Strategy implementation
III- Strategic scorecard IV- Implementation monitoring
I- Standardization & optimization of organizational Processes II- International management systems
III- Risk management and performance monitoring IV- Innovation & creativity
I- Corporate talent management policies II- Talent management process & procedures
III-Development of a salary scale IV- Competency based talent management system
I- Organizational structuring II- Communication & reporting system
III- Competency based job description IV- Cross departmental coordination system
I- Marketing policy & procedures II- 4 P’s (Product, Price, Promotion & Place)
III- Monitor mix (Competition, Prospects, etc.) IV- Business intelligence system
I- Sales policy & procedures II- The 7 Steps Sales model of Management Mix
III- Sales monitoring & reporting system IV- Development of sales channels
I- Customer service policies & procedures II- Customer complaint management system
III- Customer loyalty program IV- Customer service handbook
I- Information security management system (ISMS) II- IT risk management
III- Application development IV- CRM modules’ customization
I- Asset management model II- Business continuity plan
III- Financial Management System IV- Mergers & acquisitions
Management Mix® 2015
1.
Assess the Current System (ACS)
2.
Develop an Action Plan
(DAP)
3.
Design the System
4.
Implement the System
5.
Test the System
6.
Corrective & Preventive
Actions (CPA)
7.
Monitoring & Evaluation
(M&E)
Deliverable 1
Diagnosis Audit Report
Deliverable 2
Action Plan
Deliverables 3
-Tools
-Policies
-Procedures
-Risks
-KPIs
Deliverable 4
Operational System
Deliverable 5
Data collection & analysis
Deliverable 6
Improvement Action Plan
Deliverable 7
Final Report
Management Mix® 2015
Mr. Fredy ZreikChief Executive Officer
Credit Bank
“We had the fruitful experience in working with the Management Mix team in
reengineering the management system at ANELIK bank”
Mr. Antoine SeifChief Executive Officer
Moulin d’Or“The company was reorganized
through the implementation of the 9-5-4 components of the Management
Mix guide.”
Mr. Vincent BouckaertGeneral Manager
HOLCIM“We successfully implemented an
integrated management system with Management Mix”
Mr. Awad Al-WadaaniDeputy General Manager
KAFCO“Management Mix experts contributed to
develop strategic planning & controlling the corporate processes and designed a Balanced
Scorecard”
Mr. Nadim SfeirCEO/ Partner
MENACOM Group“Management Mix team supported us to
enter our activities in the CIS region.”
Mr. Stepan Gishyan
Chief Executive Officer ACBA-Credit Agricole
“Management Mix experts have developed the Strategic Planning, Processes, HR and executed the
Restructuring of our Bank”
Management Mix® 2015
Mr. Aymen SamawiChief Executive Officer
Abu Dhabi Financial Services
“Thank you for a good value conference and networking event.”
Mr. Nondas METAXAS Chief Executive Officer Cyprus Stock Exchange
“I was impressed by the quality of the Intelligence, Regulations & Solutions in Arab Financial and Stock
Markets conference led by Management Mix.”
Mr. Yves CouturierPresident
Groupe Agrica
“Management Mix experts enhanced a the Restructuring of our Bank, and developed 3 levels of structures: Branches,
Regional Branches & Corporate Headquarters.“
Mrs. Ingie Chalhoub
President & Managing Director Etoile Group
“The Visionary Entrepreneur Awards was a great opportunity for sharing the recipe of
success in business.”
Dr. Fadi Khalaf
Secretary General
Arab Federation of Exchanges “For 3 consecutive years Management
Mix managed with a success the Regional Conferences of the Arab
Federation of Exchanges.”
Mrs. Elvira Van DaeleSupply chain development program lead
IFC
“Established partnership with Management Mix to deliver Business Edge training courses”
Management Mix® 2015
Food Processing• M.O. Gandour – Implementation of the food safety management system
• Moulin d’Or – Consultancy & training on 9-5-4 Management Mix Guide & implementation quality
Finance & Banking• Credit/ Anelik Bank – Reengineering of the management system
• ACBA Credit Agricole – Implementation of the 9-5-4 Management Mix Guide
Healthcare• Ain WaZein Hospital – Implementation of the quality management system
• Geitaoui Hospital – Implementation of the hospital accreditation standard
Management Mix® 2015
Beverages• Oasis – Implementation of process management and restructuring of the management system
• YBC Pernod Ricard – Implementation of an integrated management system
Industrial• Lebanon Chemicals Co. – Implementation of ISO 9001, 14001 & BS 18001
• Horizontal Tempering Glass – Implementation of talent management system & ISO 9001
Petroleum• Kuwait Aviation Fueling Company – Development of processes & design of a balanced scorecard
• Petrochemical Industries Company – Designing & implementation of performance appraisal system
Management Mix® 2015
Contribution to a Key Turn project for launching the company by developing the 9-5-4 model of Management Mix
Strategy FormulationArab Leasing Corporation, Algeria
Re-structuring and successful certifications in Quality & Food Safety Management
Organizational Structure National Food Products Company, UAE
Reengineering of the Customer Service Center and improving stakeholders’ satisfaction
Customer Service SystemDubai Municipality, UAE
Implementation of the Occupational Health & Safety Management System based on BS 18001
OHSAS System Chagoury Group, Nigeria
Management Mix® 2015
Implementation of the Quality Management System at KSARA, based on the ISO 9001 Standard
Process MapKsara Beverages
Implementation & monitoring of the sales process
Sales Process SIDUL Flour Mills
Implementation of the Quality Management System and preparation for Hospital Accreditation
Risk Assessment MatrixAl Rasoul Al A’ azam Hospital
Implementation of the talent management system according to the management mix guide
Talent Management System EMCO
Management Mix® 2015
Service & Retail
Manufacturing
Telecom
Oil & Chemicals
HORECA
Healthcare
Food & Beverage
Banking
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Management Mix® 2015
Arab Banking Corporation - Bahrain
Petrochemical Industries Company - Kuwait
Kuwait Finance House - Kuwait
Olympic Committee - Qatar
Zain - Kuwait & Region
Abu Dhabi Financial Services - UAE
Dubai Municipality - UAE
NFPC / OASIS / LACNOR / MILCO - UAE
Kuwait Aviation Fuelling Company - Kuwait
Tadawul / Saudi Stock Exchange - KSA
Al-Mubasher – KSA
Capital Market Authority – Kuwait
References in the GCC Countries
Modern Carpentry & Decoration Industries - KSA
Arabian BEMCO – KSA, Qatar
Kuwait Investment Authority (KIA) - Kuwait
Al Baraka Bank – Bahrain
Muscat Securities - Oman
Qatar Securities Company - Qatar
National Bank of Abu Dhabi - UAE
Gulf University of Science & Technology – Kuwait
Abu Dhabi Securities Exchange - UAE
Muscat Clearing & Depository Company - Oman
Qatar Stock Exchange - Qatar
STADA – UAE & KSA
Management Mix® 2015
Public sector development
Non governmental development (NGO & civil
society)
Post crises assessment
studies & projects
Education, social , health & poverty
reduction sector development
Environment, natural
resources & energy studies
Legal reforms (consumer
protection, trade and IPR laws)
Private sector & SME
development
Management Mix® 2015
Training of Architects & Technical Staff Involved in the Reconstruction Work of Nahr el Bared CampRepublic of Lebanon
•Year: 2013
•Contracting authority: UNDP
•Beneficiary: Nahr el Bared Camp
Consulting Services for Food Safety and WTO Accession in KazakhstanRepublic of Kazakhstan
•Year: 2012
•Contracting authority: World Bank
•Beneficiary: Ministry of Health
Appui a la Qualité - Programme PME IIRepublic of Algeria
•Year: 2011
•Contracting authority: EuropeAid
•Beneficiary: Ministry of Industry, SMEs & Investment Promotion
Republic of Lebanon Capacity Building for Quality, Metrology, Accreditation Body and Standardization Body
•Year: 2011
•Contracting authority: EuropeAid•Beneficiary: Ministry of Economy and Trade
Management Mix® 2015
Technical Assistance to ELCIM for the Implementation of Cluster Based Activities for SMEsRepublic of Lebanon
• Year: 2006
• Contracting authority: EuropeAid
• Beneficiary: Ministry of Economy and Trade
Inward Investment Attraction into Armenian Selected Industries in Targeted MarketsRepublic of Armenia
• Year: 2006
• Contracting authority: EuropeAid
• Beneficiary: Ministry of Industry Project
Republic of Jordan
United Arab Emirates
• Year: 2010
• Contracting authority: World Bank
• Beneficiary: Ministry of Labor (MOL)
Employer Driven Skills Development (EDSD) Project - Restructuring of the Vocational Training Corporation
• Year: 2006
• Contracting authority: Dubai Municipality
• Beneficiary: Dubai Municipality
Process management & reengineering of the customer service center at Dubai Municipality
Management Mix® 2015
ECORYS
•www.ecorys.com
GOPA Consultants
•www.gopa.de
TÜV Rheinland Group
•www.tuv.com
SOGES
•www.sogesnetwork.eu
SFERE
•www.sfere.fr
European Consultants Organization (ECO)
•www.eco3.be
IBF
•www.ibf.be
European Profiles
•www.europeanprofiles.gr
SWEDAC
•www.swedac.se
WESTBIC
•www.westbic.ie
Deutsches Institut für Normung (DIN)
•www.din.de
Dansk Fundamental Metrology (DFM)
•www.dfm.dtu.dk
International Executive Service Corps (IESC)
•www.iesc.org
AENOR
•www.en.aenor.es
Management Mix® 2015
RussiaMongoliaKazakhstanTajikistanKyrgyzstanEgyptSaudi ArabiaSudanAlgeriaNigeriaUkraineFranceYemenOmanSyria
Management Mix® 2015
Developer
Accelerator
Investor
Incubator
Opportunity identification
Project validation
Investment formalization
Project monitoring
Exit enhancement
Result evaluation
Project selection
Management Mix® 2015
• Solar solutionsEnergy efficiency
• Roaster & confectionary
• BakeryFood processing
• Digital media & application
• Information securityInformation technology
• Advertising
• Outdoor media (OOH)Media & communication
• Property managementReal Estate
• Catering
• Ethnic restaurantsRestaurant & café
• Waste collectionWaste management
Management Mix® 2015
OrganizedConferences & Events
Union of Arab Stock Exchange Conferences
sad
“Trading Techniques & Systems” 2011
“IT Risk Management & Business Continuity In Arab Financial and
Stock Markets“ 2009
“Intelligence, Regulations & Solutions in Arab Financial and
Stock Markets“2010
Visionary Entrepreneur Awards Events
2011 2012
2013
Management Mix® 2015
Some of the Satisfied Conference Participants
Mr. James Martin - GM in MENA
Mr. Tony Weeresinghe - CEO
Millenium IT - London Stock Exchange Group - “Veryinspiring and well organized conference, good networkingopportunities”.
“The 1st Regional Conference on Quality & IntegratedManagement Systems in the Mediterranean & Gulf Countrieswas organized under the Patronage of the Prime Minister”.
“The 1st Talent Management Conference was organizedunder the Patronage of the Prime Minister”.
Mr. Tigran Sargsyan - Prime Minister, Armenia
Mr. Rafic Hariri - Prime Minister, Lebanon
NASDAQ OMX - “Effective collaboration in the ArabFinancial decision makers, Arab Stock Exchanges, ArabClearing Houses, Arab Brokerage Firms, and ArabInvestment and Commercial Banks”.
NYSE Euronext - “The conference organized by ManagementMix was really perfect in every way which was interesting &challenging to all of us”.
Mr. Eric Bertrand - Head of Business Strategy
Arab Federation of Exchanges - “For the 3RD consecutive yearManagement Mix managed with a considerable success theAnnual Regional Conference of the Union of Arab StockExchange”.
Dr. Fadi Khalaf - Secretary General
Management Mix® 2015
Wisdom Tower, 3rd Floor, Ayios Pavlos & Kadmos Avenue,
Nicosia, CyprusTel: +357 96 691022, Fax: +357 96 691044
Ring Building, 4th Floor,Fouad Shehab Avenue,
Beirut Central District, LebanonTel: +961 01 983838, Fax: +961 01 983737
Piazza Grande Building, 3rd Floor,10, Vazgen Sargsyan Avenue,
Yerevan Central District, ArmeniaTel: +374 98 981111, Fax: +374 10 580441
Email: [email protected]: www.managementmix.com
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