achieving measurable collective impact with results-based accountability - mutually reinforcing...
TRANSCRIPT
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FPSI/RLG 1
Deitre Epps, Partner Results Leadership Group www.resultsleadership.org
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
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FPSI/RLG 2 MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
Your Shared Experiences
• During the last webinar, we invited you to join in the webinar conversation by sharing your experiences with community partnership and other collective impact initiatives.
• Does your community partnership have a clear results statement that aligns multi-sector partners?
• Does your community have a comprehensive community action plan that includes the role and strategies of multiple partners?
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Today’s Objectives
By the end of the webinar, participants will:
Deepen their understanding of Results Based Accountability (RBA) and its
application to the conditions of Collective Impact
Understand how RBA can be applied for planning and implementing
mutually reinforcing activities
• Identifying the role of various partner in population level change
• Community Residents Engagement in Culturally Appropriate Activities
Understand how they can join in the development of a Community of
Practice for shared learning for Achieving Measurable Collective Impact
with RBA
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Today’s Objectives Sharing My Experiences:
Community Leader
Results Based Facilitator
Executive Coach (community / organization leaders)
Human Services Administrator / Consultant
Program Evaluator
Learning About our Shared Experiences:
All Webinar Poll Participants – Australia, Canada, New Zealand,
South Africa, United Kingdom, United States of America
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Developing*a*Community*of*Prac5ce*
*for*RBA*and*Collec5ve*Impact*
FPSI/RLG 5 MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
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Five Conditions of Collective Impact A Common Agenda
Shared measurement
Mutually reinforcing activities
Continuous communication
A backbone support organization
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1. Starting with ends, working backwards to means
2. Data-driven, transparent decision making
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1. Affirm an explicit result statement to express the desired condition of well-being for your community partnership’s work together
2. Co-develop a comprehensive action plan with community-wide strategies and partners to implement the plan
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1. Distinguish between population measures (indicators) and performance measures
2. Continuous improvement at all levels: population, service system, organization and program
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Mutually Reinforcing Activities What are they?
Mutually Reinforcing Activities
Coordinating collective efforts to
maximize the end result
-Collective Impact Forum
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FPSI/RLG 11
Story behind the baseline
Partners (with a role to play in turning the curve)
What Works
Comprehensive Community Action Plan (with Budget)
Result: All Maryland Children Enter Kindergarten Ready to Learn
Indicator Baseline
How are we doing?
Why?
Help?
Options?
Propose to do?
Turn-the-Curve Thinking™: Talk to Action
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
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1. Strategies and partners are clearly indentified to address multiple factors of the story behind the data
2. Leaders work collaboratively to align their actions to maximize client impact
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FPSI/RLG 13
Result: All Maryland Children Enter Kindergarten Ready to Learn
Mutually Reinforcing Activities/ Multi-sector partners
Program Performance Measures (baselines)
END
M
EAN
S
Client outcomes END
Population Accountability
Performance Accountability
1. Doing the right things?
2. Doing those things right?
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
%
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Building(a(Movement(with((Results4based(Accountability((((
Annie*E.*Casey*Founda5on*–*Leadership*in*Ac5on*Program*(2002E2008)*
• Maryland(Leadership(in(Ac<on(Program((school(readiness)(=>(
• Bal<more(Leadership(in(Ac<on(Program((school(readiness)=>(
• Babies(Born(Healthy(Leadership(in(Ac<on(Program((healthy(babies)(
B’More**for*Healthy*Babies*(2009E2012)**–*Bal<more(City(Health(Department(in(
partnership(with(CareFirst(BlueCross(BlueShield(and(The(Family(League(of(
Bal<more(City,(Inc.(and(community(partners(including(Bal<more(Medical(System(
and(University(of(Maryland(Medical(System(Founda<on((
• Achieving)School)Readiness:)A)Five)Year)Ac5on)Agenda)(2002)))
• Bal5more’s)Five)Year)Ac5on)Plan)Towards)Achieving)School)Readiness)(2005))
• The)Strategy)to)Improve)Birth)Outcomes)in)Bal5more)City))(2009))
hIp://www.healthybabiesbal5more.com/uploads/file/pdfs/SIBO%20Strategy%202009.pdf)
FPSI/RLG 14 MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
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Action Plan Examples: Mutually Reinforcing Activities
FPSI/RLG 15 MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
Maryland Early Care and Education Committee
Achieving School Readiness: A 5-Year Action Agenda for Maryland (2002)
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Maryland*Early*Care*and*Educa5on*CommiNee*
*FiveEYear*Ac5on*Agenda***
For*Achieving*School*Readiness*(2002)*
FPSI/RLG 16 MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
Result:*All(children,(birth(through(age(five,(will(have(access(to(quality(to(early(care(
and(educa<on(programs(that(meet(the(needs(of(families,(including(full4day(op<ons.(
Result:*Parents(of(young(children(will(succeed(in(their(role(as(their(child’s(first(
teacher.(((
Result:*Children,*birth*through*age*five,*and*their*families*will*receive*the*necessary*income*
support*benefits*and*health*and*mental*health*care*to*ensure*they*arrive*at*school*with*
health*minds*and*bodies(
Result:*All(early(care(and(educa<on(staff(will(be(appropriately(trained(in(promo<ng(
and(understanding(school(readiness(readiness.((
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Maryland*Early*Care*and*Educa5on*CommiNee*
*FiveEYear*Ac5on*Agenda***
For*Achieving*School*Readiness*(2002)*
FPSI/RLG 17 MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
Result:*All(Maryland(ci<zens(will(understand(the(value(of(quality(early(care(and(educa<on(as(the(means(to(achieve(school(readiness.((
.(
Result:*Maryland*will*have*an*infrastructure*that*sufficiently*funds,*and*holds*
accountable*its*school*readiness*efforts.*(
The(Maryland(Early(Care(and(Educa<on(CommiSee(was(convened(by(the(Sub4
cabinet(for(Children,(Youth(and(Families,(the(Annie(E.(Casey(Founda<on,(and(the(Council(for(Excellence(in(Government((
(hSp://marylandpublicschools.org/NR/rdonlyres/DA79E0F64DFA144D654A0B34
B35F12CCBEF2/12970/MD_Classroom_4_2007.pdf)(
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Action Plan Examples: Mutually Reinforcing Activities
FPSI/RLG 18 MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
Coordinating collective efforts to maximize the end result – Collective Impact Forum
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Bal5more’s*Five*Year*Ac5on*Plan**
Towards*Achieving*School*Readiness*(2005)*
*FiveEYear*Ac5on*Agenda***
For*Achieving*School*Readiness*(2002)*
FPSI/RLG 19 MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
Affirmed*the*6*Maryland*Results*for*Bal5more*ac5on*agenda*planning.*
*Added*one*addi5onal*local*result*(see*below)*
Organized*into*CommiNees*for*each*result*area/target*popula5on(.(
Result:*Bal5more*City*schools*will*be*prepared*to*receive*all*children(
Mul<4Sector(Partners(public,(private(and(non4profit(organiza<ons(and(founda<ons,(
including:(Bal<more(City(Health(Department,(Social(Services,(Public(School(System,(United(
Way,(Head(Start(and(other(local(nonprofits(represen<ng(faith4based(communi<es,(out4of4
school(<me(organiza<ons,(and(family(services.(
hSp://www.aecf.org/resources/many4things4we4need4can4wait4the4child4cannot/(
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B’More*(Bal5more)*for*Healthy*Babies*
20
Strategies:*• Safe(Sleep(Campaign(
• Home(Visi<ng(
• Baby(Basics((
• B’More(Fit((• Family(Planning((
• (Teen(Pregnancy(Preven<on((
*All(babies(are(born(full(term(at(a(healthy(weight(and(ready(to(thrive(in(healthy(families.((
Strategies:*• Smoking(Cessa<on((
• Literacy((• Preven<ng(Substance4exposed(
Pregnancies((
• Housing(((• Prenatal(Care(
• HOPE(Project( http://healthybabiesbaltimore.com
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1. Strategies and partners are clearly indentified to address multiple factors of the story behind the data
2. Leaders work collaboratively to align their actions to maximize client impact
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Example Sources of Community (Indicator) Data
Ready at Five
http://www.readyatfive.org/school-readiness-data/
jurisdictional-readiness-data-2015.html
Baltimore Neighborhood Indicators Alliance
http://bniajfi.org
Health Indicator Warehouse
http://www.healthindicators.gov
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regetting dySource: Maryland State Department of Education
• 76% of Baltimore City’s kindergarten students are fully school-ready in 2013-2014, a 48-point readiness gain from 2001-2002.
• The City’s kindergarteners are within 7 points of their Maryland peers (83% fully ready) and show greater long-term improvements (48 points compared with a 34 point improvement in the state).
Continued Our Strong Progress (Ready at Five) MMSR, 2013-2014
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High Action High Alignment
FPSI/RLG 24
Personal Leadership Accountability
Aligned Actions
Theory of Aligned Contributions
– Jolie Bain Pillsbury
http://rbl-apps.com/TOAC.php
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FPSI/RLG 25
The Matter of Baselines
Baselines have two parts: history and forecast
History Forecast Turning the Curve
OK?
Return* on Investment
* The “ROI” is not financial, it is Results
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
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FPSI/RLG 26
Indicator Baseline
Result: Turn-the-Curve Thinking™: Talk to Action
Story behind the baseline Research Agenda Why?
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
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FPSI/RLG 27
The Story Behind the Baseline
Root Causes (ask “Why?” five times) Share and discuss the positive and
negative causes and information Prioritize – which are the most important
to address to “turn the curve” of the baseline?
Research agenda What research exists? What are the knowledge gaps?
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
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FPSI/RLG 28
Force Field Analysis
Factors Contributing?
Factors Restricting?
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
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FPSI/RLG 29
Indicator Baseline
Story behind the baseline
Result:
Research Agenda
Turn-the-Curve Thinking™ Talk to Action
Partners (with a role to play in turning the curve) Help?
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
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FPSI/RLG 30
Partners
Who are partners who may have a role to play in turning the curve?
How are partner with the lived experience being included as partners?
Does the story behind the curve suggest any new partners?
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
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FPSI/RLG 31
Indicator Baseline
Story behind the baseline
Partners (with a role to play in turning the curve)
Result:
Research Agenda
Turn-the-Curve Thinking™: Talk to Action
What Works Research Agenda Options?
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
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FPSI/RLG 32
What Works
Options for actions to “turn the curve”?
Research-based (e.g. kangaroo care)
Low-cost/no-cost?
Off-the-wall ideas?
Research agenda?
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
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FPSI/RLG 33
Indicator Baseline
Story behind the baseline Partners (with a role to play in turning the curve)
What Works
Result:
Research Agenda
Research Agenda
Turn-the-Curve Thinking™: Talk to Action
Criteria: Leverage; Feasible; Specific; Values
Strategy Propose to do?
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
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FPSI/RLG 34
Strategy Recommendations
Leverage: will the strategies “turn the curve” of the baseline?
Specific: who, what, when, where, how?
Feasible (a.k.a. “reach)? Consistent with community resident
and organizational partner values?
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
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Choosing Action Plan Strategies Selection
(Rating: High, Med, Low) *
• .(
35
Leverage* Specific* Feasible* Values**
Strategy(1( H( H( H( H(
Strategy(2(
Strategy(3(
Strategy(3((
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36
1. Community Result 2. Indicators 3. Story Behind the Baselines 4. Strategies Programs Program A Program B Program C
Local __________ Federal __________ Businesses _________ Civic __________ Non-profits _________
Program A Performance Measures
Story Behind the Baselines
• Action Plan & Budget
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FPSI/RLG 37
How much did
we do?
The Three Kinds of Program Performance Measures
How well did we do
it?
Is anyone better off?
Quantity Quality
E
ffect
Ef
fort
# %
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FPSI/RLG 38
Story behind the baseline
Partners (with a role to play in turning the curve)
What Works
Quality Improvement / Action Plan (with Budget)
Program:
Performance Measure Baseline
How are we doing?
Why?
Help?
Options?
Propose to do?
Turn-the-Curve Thinking™: Talk to Action
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
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RLG 39
Friedman, Mark. Founder of the Fiscal Policy Studies Institute and author of: Trying Hard Is Not Good Enough (Trafford, 2005) www.resultsaccountability.com; www.raguide.org
Kania, John, and Mark Kramer. �Collective Impact.� Stanford Social Innovation Review (2011)
http://ssireview.org/articles/entry/collective_impact/
Ready At Five, School Readiness Data, Readiness Matters www.readyatfive.org
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
Acknowledgement Portions of these materials draw upon the work of:
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Developing*a*Community*of*Prac5ce*
RBA*and*Collec5ve*Impact*
40 MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
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FPSI/RLG 41 MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
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Join(us(in(Bal<more,(MD(this(June(1st(–(3rd(to(learn(more(about(how(nonprofits,(government(agencies,(
and(founda<ons(are(using(Results4Based(Accountability(and(Results(Scorecard(to(create(
measurable(improvement(for(children,(families,(and(communi<es(around(the(world.(
Visit www.MeasurableImpact2016.com for more information
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FPSI/RLG 43 MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES