Achieving Enterprise Process Mobility

with Sequence KineticsTM

PNMsoft’s Sequence Kinetics is an Intelligent

Business Process Management (BPM) Software

Suite which extends Microsoft platforms like

SharePoint, Dynamics and Azure with unparalleled

mobile, social and HotChangeTM capabilities.

Sequence manages processes for business and

public sector organisations worldwide.

Sequence Kinetics iBPMS

Contents

Contents: 1. Mobile Usage Facts and Figures 2. Evolution of Mobile BPM 3. What is Enterprise Process Mobility? 4. Benefits of Mobile vs. Deskbound BPM 5. Mobile BPM Key Features 6. Case Study: Energy Provider 7. Sequence Kinetics Mobile BPM Demo

Authors: James Luxford, Global Head of Product, PNMsoft. Eli Stutz, Knowledge Manager, PNMsoft.

Mobile Stats: take a guess…

What percent of the UK adult population own a smartphone?

What percent of US workers use mobile or wireless computing?

How many people worldwide use mobile phones for banking and eCommerce?

Mobile Stats and Predictions

Recent sales stats (Europe):

■comScore put combined smartphone ownership for France, Germany, Italy, Spain and the UK at 44% of mobile users as of December 2011 (104 million users).

■Kantar Worldpanel claim 48.9% of the British population have a smartphone.

■Figures quoted in the FT put UK smartphone ownership at 46% as of August 2011.

■According to Bitkom, 11.8 million smartphones were sold in 2011 in Germany, an increase of 31% over 2010. This represents 43% of the total number of mobile phones sold that year.

Recent sales stats (US and Canada):

■Nielsen report that 46% of US mobile phone owners have a smartphone as of Q4 2011.

■comScore estimate average US smartphone ownership at 41.8% of mobile subscribers or 98 million people for the same period.

■They give an equivalent number for Canada of 45.3%.

■A Pew Internet Project survey from May 2011 found 35% of US adults owned a smartphone.

Mobile Payment, m-Commerce

• Gartner (July 2011): there will be 141.1 million m-payment users in 2011 (up 38.2 percent from 2010), m-payments will total US $86.1 billion in 2011 (up 75.9 percent from 2010). This reduces previous forecasts.

• Merchandise purchases (e.g. via Amazon, eBay and Apple App Store) account for most of m-payments in developed markets.

• Yankee Group (June 2011): Global mobile transactions predicted to be US$241 billion in 2011 growing to more than $1 Trillion by 2015.

• EMEA is the mobile money hot spot, says Yankee, accounting for 41 percent of mobile transactions value in 2011, compared to 35 percent in North America, 22 percent in Asia-Pacific and just 1 percent in Latin America.

• Portio Research (March 2010): There were 81.3 million people worldwide using their mobile device to make payments (including in-app payments, mobile ticketing and mobile coupons) in 2009. By the end of 2014, this is forecasted to rise to nearly 490 million (8 percent of mobile subscribers). MobiThinking (www. mobithinking.com)

Mobile Financial Services, m-Banking

Mobile financial services (MFS) (m-banking, m-wallets, remittance/transfers etc) are growing fast:

• Yankee Group (June 2011) predicts that there will be 500 million m-banking users globally by 2015.

• Currently, 27 percent of all survey respondents use mobile banking--far more than use m-commerce (13 percent), mobile coupons (11 percent) and mobile payments (9 percent).

• Global Industry Analysts (GIA) (February 2010) predicts the global customer base for m-banking will reach 1.1 billion by the year 2015.

• ABI Research (January 2009) forecasts that in 2013, there will be nearly half a billion customers of MFS, including m-banking, mobile domestic person-to-person payments (i.e. money transfers) and international person-to-person payments. Courtesy of MobiThinking (www. mobithinking.com)

Mobile Employee Workforce Trends

“The Always-On Workforce

Last quarter we declared the end of downtime, as 91 percent of mobile workers admitted they checked their smartphones during their otherwise unoccupied moments of the day. This quarter we asked specifically when these mobile workers were doing their work. Not only were they checking their email first thing in the morning, 38 percent worked before their commute, 25 percent worked during their commute, and 22 percent worked again on the way home—each and every day.” The iPass Global Mobile Workforce Report ©2011 iPass Inc.

“Evolution of a Mobile Workforce

· 89 of the top 100 US companies offer telecommuting; · 58 percent of companies consider themselves a virtual workplace; · only nine percent of employees worked at headquarters; and · 67 percent of all workers used mobile and wireless computing.” The Insight Research Corporation

Evolution of Mobile BPM

Workflow (person to

person)

1980s

EAI Enterprise Application Integration

(system to system)

1980s

Workflow +EAI

1990s

Workflow +EAI

Monitoring and

Reporting

1990s

BPM = EAI + Workflow

Pure Play BPM and

System focused

BPM

2003

BPM Suite BPM +

Mobile BPM Features

Mobile BPM Suites

*Courtesy of Sandy Kemsly, Analyst in her BPM History (http://www.column2.com/category/bpmhistory/)

What is Enterprise Process MobilityTM?

Enterprise Process MobilityTM means that the following stakeholders can

collaborate on business processes via mobile devices, thereby “mobilising the enterprise” and improving process performance:

Employees (Process Operators)

Customer End Users

Managers

Process Developers

Benefits of Mobile BPM vs. Deskbound BPM

Deskbound BPM Mobile BPM

Access to deskbound workstation limits access to processes during off-hours, travel.

Ability to manage processes any time, everywhere.

Processes actions take more time. Touch/click actions can be completed faster.

Managers who are on-the-go have cannot monitor performance.

Mobile MI enables managers to monitor progress at all times.

E-Commerce customers must do commerce on their desktop only.

M-Commerce can be done from mobile devices.

Limited customer service Full customer service

Limited employee satisfaction. Greater employee satisfaction, ease-of-use

Mobile BPM Features

• Secure

• Platform independent

• Familiar, clear and easy user experience

• An alternative and an extension to the PC

• Information-rich notifications

• Action tasks from emails

• Concise forms for actioning tasks

• KPIs and other MI on the mobile

• Easy to configure mobile user experience

Security

In today’s connected world, we need to protect our information more than ever:

• Any mobile application needs to be secure.

• A mobile BPM solution needs to be particularly secure.

• The use of industry standard security protocols and techniques is fundamental.

Platform Independence

An enterprise mobile offering must be platform independent:

• The use of HTML5 allows a common code-base across the range of mobile platforms.

• Sequence Kinetics’s Process TO GO Mobile is designed to work effectively on all the major mobile platforms.

Familiar, clear and easy user experience

We expect a high standard of user experience with all mobile interactions. User experience designed specifically for the mobile:

Utilised familiar smartphone UI concepts Simple touch-driven navigation Clean, clear user interface Simplified functionality – more sophisticated

functionality is tucked away, but still available Simplified forms, possibly with a reduced field set if

required. Fast, responsive Easy to access

An alternative & an extension to the PC

Mobiles offer an alternative to the PC when we’re out and about:

• Same experience and functionality as PC-based user interfaces.

• An alternative to PC-based interaction, not a replacement.

But also, mobiles offer extended capabilities to BPM:

• Use of on-board features, such as the camera, geolocation, SMS etc.

Information Rich Notifications

BPM is often about decision making. Providing pertinent information on the mobile aides effective decision making:

• Task recipients receive notifications of events and tasks.

• Either as an email and/or a message in the mobile app.

• Notifications contain:

• All the background information required for an informed decision.

• What the recipient is required to do, and by what time.

• Easy access to actioning the task

Action tasks directly from emails

Mobile apps aren’t always the answer. We live in the Age of Email: • Sequence Kinetics One Click

allows the recipient of a task to action the task at the click of a button.

• The buttons, defined by the process designer, gives a set of options from which the recipient of the task can make their decision.

• Not just “Approve” and “Decline”!

Concise forms for actioning tasks

We don’t know how a user is going to interact with their assigned task, therefore we:

• Allow the user to interact however is appropriate at the time.

• Enable One Task, actioned on a PC or a mobile.

• Create multiple user experiences tailored to the viewing device.

KPIs and MI on the mobile

Information is king. In today’s world we demand faster and easier access to that information:

• We enable managers and executives to monitor how their business is performing while on the move.

• We empower them to make decisions more quickly and easily than has previously been possible.

Easy to configure mobile user experience

The mobile experience can be tailored to a customer’s requirements, branding etc. • A feature-rich Design Studio allows

processes to be automated and forms to be built quickly and easily.

• Capabilities for both the business user and the IT developer.

• The use of mobile parts allows the designer to configure an app for a specific requirement.

Multiple Platforms is a

HotChangeTM feature! Click here to learn more.

Access to Enterprise Information

Extend the range of the enterprise. Access information and update information within your enterprise systems while out and about.

• CRM

• ERP

• ECM

• SharePoint

• Finance

• HR

• PLM

• SCM

• In-house

• Bespoke

Case Study: Energy Provider

A leading energy provider is using Sequence KineticsTM to manage its core processes, which include service installation at customer sites, government approval for prospectors, and inspector certification. Engineers and technicians can connect to Process TO GO Mobile BPM in the field from their mobile devices, enabling them to see up-to-the minute scheduling changes and meet commitments.

As part of the solution, Google Maps are integrated into Sequence Kinetics Mobile forms and searches, so that employees can pinpoint the customer's location.

This solution's benefits include increased flexibility due to real-time information access, reduction in costs incurred by facilities damage or non-compliance, and improved customer service.

Sequence Kinetics Mobile BPM Offerings

PNMsoft has a range of offerings that combine to deliver a leading mobile BPM solution:

• Sequence Kinetics BPM Suite

• Cloudworks

• Process TO GO Mobile

• Sequence Kinetics One Click

• Sequence Kinetics Enterprise System Connectors

Does Mobile BPM = Cloud?

It doesn’t have to be related!

• Many Sequence Kinetics customers require their BPM suite to be on premise.

• Process TO GO Mobile in combination with Cloudworks allows mobiles to connect securely with the on-premise environment.

Sequence Kinetics Mobile BPM Demo

Sequence Kinetics Mobile BPM Demo

Sequence Kinetics Mobile BPM Demo

Sequence Kinetics Mobile BPM Demo

• Intelligent Business Process Management Suite (iBPMS).

• Powered by PNMsoft’s unique HotChange™ technology.

• Rapid build and change of high availability workflows.

• Intensive human collaboration.

• Development lifecycle governance.

• Extends Microsoft platforms like SharePoint, Dynamics and Azure.

• Integrates with popular ERP/CRM products.

• Unparalleled mobile capabilities – write once run everywhere.

• Based on .NET, leverages existing development skills into BPM expertise.

• Answers business need for high frequency of process change AND IT need for a

well-controlled process development environment.

Sequence Kinetics™: Intelligent, Mobile, Dynamic

Global company, offices and partners network worldwide

Sequence Kinetics: leading Intelligent BPM Suite with tight integration to

Dynamics, mobile capabilities and unique HotChangeTM technology

Provider of Vertical and Horizontal BPM solutions

Endorsed by Bill Gates (Click Here for the video)

Gartner iBPMS Magic Quadrant 2012

IDC Major BPM Player 2011

Microsoft BPM & SOA Partner of the year finalist 2009

Trusted BPM partner for Fortune 2000 companies

About PNMsoft

Contact Us:

www.pnmsoft.com

info@pnmsoft.com

Phone: + 44 (0)1923 813420

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