emea.anti-counterfeit@hp.com 1 of 2

ACF Update for Corporate CustomersThe HP Anti Counterfeiting and Fraud (ACF) Programme for channel partner and customer protection in EMEA

1/2018 edition (issued half-yearly)

+++ Large new raids supported by HP keep fakes away from customers +++ HP sales channel stays safe place for purchases thanks to ACF audits +++ HP’s free ACF inspections safeguard tenders and bulk purchases +++ Use HP’s security labels to protect your organisation from fakes +++

Recent Successes Authorities score massive new seizures with HP’s supportLearn more about selected seizures Just click on one of the highlight icons below to download an ACF Success Notice

Around 600,000 counterfeit cartridges, computing products, and components – throughout Europe, the Middle East and Africa, officials took an impressive number of illicit HP-branded items off the markets, November 2017 through April 2018. HP’s ACF experts closely supported local authorities, to help protect HP customers from numerous risky fakes and to support actions against major criminal operations.

At the same time, HP educated numerous stakeholders to ensure that they stay ahead of fraudsters. About 2,700 HP partners, corporate customers, and further parties attended ACF training sessions in EMEA, where HP’s ACF experts updated them on the latest ACF news and tips.

Items seized in Mozambique (top) and the UK (bottom)

Latest ACF Product Checks ACF audits: buy from HP partners with confidence

Hover your mouse over your region!

HP ACF experts visited an astonishing total of ca. 520 HP partners for Channel Partner Protection Audits (CPPAs) between November 2017 and April 2018. These unannounced product checks keep the HP sales channel a safe place to buy original HP printing supplies: Around 90% of our partners passed their audit, and so confirmed that they are trustworthy vendors.

Record number of customers protected by new ACF delivery inspectionsHP’s experts visited around 110 HP customers for free Customer Delivery Inspections (CDIs) November 2017 through April 2018 – and uncovered counterfeit or fraudulent items in about 50% of these inspections! This includes the highest number of CDIs conducted yet within a quarter (in HP’s Q1 2018). In total, our experts have shielded HP customers from about 4,600 potentially dangerous fakes with their recent CDIs.

Ò Learn what other customers think about CDIs on the next page

hp.com/go/anticounterfeit

http://h20195.www2.hp.com/v2/GetDocument.aspx?docname=c05970238

Learn more at hp.com/go/anticounterfeit

© Copyright 2018 HP Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

EMEA = Europe, the Middle East and Africa; 1 Based on an ongoing online survey launched 2017; status: April 2018 2 Any personal information that you provide to HP will be treated as confidential to the extent permitted by law and HP will only share it on a need to know basis.

How to Protect Your Organisation from Counterfeits

HP customers confirm: ACF delivery inspections ensure safe bulk purchases

10 out of 10of HP’s corporate customers would recommend free CDIs to other customers1

The latest customer feedback in our ongoing survey1 on Customer Delivery Inspections (CDIs) is highly positive: Around 100% of HP customers confirm that CDIs are perfect to protect them from illicit trade in counterfeits and recommended such free-of-charge inspections to other customers.

Request a CDI if you have received a suspicious mid- or large-size printing supplies delivery. The CDI User Guide is your gateway to learn more about this free service and to request an inspection.

Check HP’s security label and report your suspicionsTo protect your organisation from risky fakes, it pays to look at the security labels on your HP cartridges. These three quick steps allow you to determine if a product is suspicious:

Tilt the box front to back to see if the label’s ‘OK’ and ‘ü’ symbols move in opposite directions; tilt right to left to see if the symbols move in the same direction.

Click to see the label in motion (toner) (ink and PageWide)

1) Check the holographic features 3) Check for missing labels2) Scan the QR code

Scan the label’s Quick Response (QR) code with your smartphone for an immediate response from HP, or validate the code on hp.com/go/ok.

All original HP toner cartridges carry a security label, as do PageWide supplies in general. A missing label on these products should make you suspicious. In addition, select original HP ink cartridges come with a label too.

Read up on the must-knows about counterfeitingA new, brief ACF guide sums up the key information you need to safeguard your organisation against counterfeiting on just one sheet of paper. Download the ACF Counterfeiting Essentials now in your language!

Report Your Suspicions Contact your ACF experts at HPWe are happy to hear from you if you have questions or if you wish to report any suspicions about counterfeit or fraudulently sold products.2

emea.anti-counterfeit@hp.com: Contact us in any language via the ACF email.

hp.com/go/anticounterfeit: Report via web, including the option to report anonymously, on your local HP ACF website.

emea.anti-counterfeit@hp.com hp.com/go/anticounterfeit

http://www.hp.com/go/getupdated

MEMA 2: CEE 2: WE 2: Schaltfläche 181: Schaltfläche 140: Schaltfläche 145: UAE: Schaltfläche 148: Schaltfläche 151: Schaltfläche 152: Schaltfläche 183: UAE 2: ACF SharePoint 17: Seite 1: Off

ACF website 10: Seite 1: Off

E-mail-address 24: Seite 1: Off

E-mail-address 31: Seite 1: Off

E-mail-address 39: Roll over box WE 3: Roll over box CEE 3: Roll over box MEMA 3: Schaltfläche 182: Link 4: ACF guide 5: E-mail-address 25: Seite 2: Off

E-mail-address 32: Seite 2: Off

E-mail-address 33: Seite 2: Off

Back 32: E-mail-address 30: E-mail-address 37: E-mail-address 38: Back 36: Back 33: Link 2: Link: Link 5: Link 6: