1Jan - Feb 2015

Jan- Feb 2015

O v e r 1 0 0 Y e a r s o f E x p e r i e n c e

ACDelco NEWS & TECHCONNECT

Welcome To The New ACDelco Resource For Service Professionals!At ACDelco, we are always striving to deliver product, program and technical

information in ways that better suit our customers you! Thats why

weve combined our previous ACDelco News newsletter and the ACDelco

TechConnect newsletter into this all-new, informative publication.

By blending the important information of ACDelco News and TechConnect,

weve created a comprehensive, one-stop resource for the latest in ACDelco

product news, updates on national promotions, and, of course, the latest and

greatest technical details and tips youve come to rely on from TechConnect.

We are proud of this new publication want to know your thoughts. Let us know

what we got right and where we can make it even better. Send your comments to

john.m.juarez@gm.com and well take them into consideration as we continue to

improve our communications to you.

Thanks for your support and enjoy this great, first issue!

Heather WaszczenkoACDelco National Brand Manager

Dale TrippManager, Aftermarket Service Activities

WHATS INSIDE

Underbody inspection and brake pipe kit replace-

ment for 1999-2007 GM full-size trucks and SUVs

ASE offers year-round testing

Take a Shot promotion details

Squeak, Squeal and Moan brake noise seminar

TECH TIPS

Training update and schedule

TIS2Web and GM Service Information user guides

OnStar Gen 10 with 4G LTE and Wi-Fi hotspot

Easy Access to CONNECTION now Available

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2 Jan - Feb 2015

GM 1999-2007 Full-Size Trucks: Underbody Inspection and Brake Pipe Assembly Kits

While underbody inspections for rust and

corrosion should be a part of every vehicles

regular maintenance schedule, these

inspections are absolutely essential to help

enable continued safe mechanical operation of

the vehicles braking system. In the winter, salt

and other chemicals used on road surfaces can

accumulate on the underbody, particularly on

brake pipes near the ABS modulator valve and

high-splash areas behind the wheels. These

chemicals can cause or accelerate corrosion on

the brake lines. Significant corrosion to brake lines may result in brake fluid leakage and reduced braking power.

All vehicles should undergo a thorough underbody inspection

after winter exposure to salt and other deicing chemicals. The

inspection should completely examine the vehicles brake lines

for any signs of corrosion, wear, or damageeven in difficult-to-inspect areas like around line hangars and clips, along the frame

rail behind the fuel tanks, and under the radiator. In addition

to a visual inspection, the technician should apply maximum

brake pedal pad force with the engine running, which can help

determine if a hydraulic line is weak or about to leak before a

failure occurs on the road.

Underbody Inspection Essential for Brake System Maintenance

New lines and old lines to the brake pressure modulator valve.

3Jan - Feb 2015

New Brake Pipe Assembly Kits Available For GM 1999-2007 GM Trucks And SuvsACDelco has complete brake pipe lines for 1999-

2007 full-size pickup trucks and SUVs, including

Chevrolet Silverado, Suburban, Avalanche and

Tahoe; GMC Sierra and Yukon/Yukon Denali,

and Cadillac Escalade models. The kits can be

used any time the replacement of the entire

brake pipe assembly is required. All kits are pre-

formed and pre-flared for quicker installation.

The brake pipe kits have a nylon coating that

provides better corrosion protection, and they

are a lower-cost alternative to pipe replacement.

They are not intended for the repair of a single

damaged brake pipe, but the replacement of the

entire brake pipe assembly due to corrosion or

wear.

Each kit is sold with all of the pipes needed to

replace the entire brake pipe system for the

vehicle except the rear axle crossover pipe. The

suggested time for this repair is 4.5-6.0 hours,

depending on the vehicles configuration.

Before installation, be sure to identify the correct

port locations on the master cylinder, ABS

modulator valve, and brake pressure proportioning

valve, where equipped, to ensure proper operation.

Once the new brake pipes are installed, inspect the

routing of the new pipes to ensure that the pipes

do not contact any part of the frame, body or any

chassis components.

Use existing clips (old and new lines shown).

Kit Installation Procedure

Technical Service Bulletin

#13-05-22-001D details

the procedures for installing

these kits. ACDelco Bulletin

#14D-101 includes a part

number listing for each

application. TSB 13-05-22-

001D is available at

www.acdelcotechconnect.

com in the Brakes area of the

Product Support tab at the

top of the home page.

When removing the old brake pipes, be sure to clean all dirt, rust or other

contaminants from the areas adjacent to each brake pipe tube nut so that no

contaminants enter any hydraulic fittings or openings of the brake pipes.

Also carefully remove the existing brake pipes from the routing clips to avoid

damaging the clips. The new brake pipes will be installed into the existing clips.

Be sure to identify the correct port locations on the brake pressure modulator valve.

4 Jan - Feb 2015

ACDelco TRAINING

PRODUCT INFORMATION

To learn when ACDelco semi-

nars such as Brake Service Tips:

Squeak, Squeal, Moan, Give Me

a Brake will be scheduled in your

area, contact your local ACDelco

distributor or go to

www.acdelcotechconnect.com

and click the Training tab.

For free technical assistance and

product information regarding

specific ACDelco products, con-tact these toll-free information

hotlines staffed by ASE-certified technicians:

Brakes 888-701-6169 (prompt #1)

Chassis and ReadyStruts800-270-2124

Clutches888-725-8625

Lift Supports800-790-5438

Shocks877-466-7752

Starters & Alternators (New) 800-854-0076

Starters & Alternators (Reman) 800-228-9672

Steering 855-451-1212

Wiper Blades 800-810-7096

ASE Now Offers Year-Round Testing

ACDelco Auto & Equipment Tools

Automotive Service Excellence (ASE) has recently announced that

testing is now available 12 months of the year. After technicians

register for testing during one of the four registration windows,

they will always have 90 days to schedule an appointment and take

the test. This means that whether you register on the first day of registration or the last day, you will have 90 days from that date of

registration to complete the test.

Besides being more convenient, the year-round testing should help

reduce the amount of last-minute testing taken at the end of previous testing periods. There will

continue to be four testing periods winter, spring, summer and fall throughout the year.

Several new tools have been added to the ACDelco Auto & Equipment

Tools available through the Professional Service Center (PSC)

Program. They are available to PSC accounts at a discounted price.

ACDelco Auto & Equipment Tools products include air tools, cordless

tools (with industry-leading electronic torque clutch design), heavy-

duty corded tools and inspection cameras. The tools come with a

one year, hassle-free warranty to minimize down time by providing a

replacement tool with a five business day exchange process.

Tools and equipment by category include:

Air tools impact wrenches, ratchet wrenches,

drills, sanders and more

Digital tools inspection cameras, impact

wrenches with digital clutch, digital torque

wrenches, digital torque adapters and more

For more information, go to www.acdelco-tools.com or call 877-693-8665.

Cordless tools impact wrenches, ratchet

wrenches, drills, polishers, grinders and more

Accessories battery packs, quick chargers,

camera cables and more.

ASE Test Centers

ASE tests are conducted at

more than 450 Prometric test

centers across the country.

Go to www.ase.com to find a local test center.

Registration

Register using the myASE LOGIN at www.ase.com or call

Prometric at 877-346-9327.

Winter Registration: Dec. 1, 2014 through Feb. 20, 2015

Spring Registration: March 1, 2015 through May 20, 2015

Summer Registration: June 1, 2015 through Aug. 20, 2015

Fall Registration: Sept. 1, 2015 through Nov. 20, 2015

PRODUCTS

ACDelco Provides Limited Lifetime Warranty for Radiators

ACDelco will provide a Limited Lifetime Warranty on

radiators sold to the original retail purchaser (WD Bulletin

14D-130). The policy went into effect on Jan. 1, 2015. This

is a great competitive advantage for ACDelco, because many

competitors only offer a one- or two-year warranty.

Advise your customers to retain their receipt

during the warranty period and return to

your shop if they have a problem with the

radiator. Your ACDelco representative or

distributor will have more details. Ask them!

5Jan - Feb 2015

QUICK NOTE

Did you know?

MARKETING

GM OE headphones for vehicle

entertainment systems are now

available from ACDelco. Seven

part numbers are available, as

part of the Line 27 GM OE

Electronics. Ask your distributor

for details and part numbers.

French-born Albert Champion

founded a spark plug company

bearing his name in the United

States. After a falling out with

his financial backers, Cham-pion started a new spark plug

company in Flint, Mich., which

was purchased in 1909 by

General Motors. The division

was renamed AC Spark Plugs

in 1922 A for Albert and C

for Champion and evolved into

ACDelco decades later.

THE PART THAT BUILT ME

Mbies Story

Mbie Carroll found her dream

job and the key to her future

working as an automotive

service advisor at Caseys Tire

and Auto in Greensboro, N.C.

Getting there was another story,

what with school, work and

raising a child. At some point,

said Carroll, I decided I needed

to be my own role model.

Carroll is featured in the latest

video in ACDelcos The Part

That Built Me series thats

designed to salute independent

shops and entice young people

to join the trade. Watch it at

ACDelco.com or youtube.com/

acdelco and let us know if

theres another interesting story

we can tell in the series.

ACDelco Quick Reference Guide For GDS2 Diagnostics

Take a Shot Promotion Kicks off Feb. 2

A single-page, quick reference has

been published to support technicians

running diagnostics on GM vehicles. It

is available at www.gmgds2.com.

The guide can be used to determine

when to use the Tech2 diagnostic

scan tool (for older GM vehicles) and

when to use the Global Diagnostic

System 2 (GDS2) the latest PC-based

diagnostic software and an MDI/VCI

tool. Technicians should feel free to bookmark

this link or print the guide and keep it as a quick

reference.

The transition of diagnostic scan tools from

the Tech2 to GDS2 requires technicians to

understand which technology and device

to connect to each GM vehicle. This may be

especially tricky during the transition model

years between 2010 and 2013, when some

vehicles required the Tech2 diagnostic scan

tool and others required GDS2 and an MDI/

VCI tool. GM North American Tech2 software

updates concluded in the 2013 model year.

For 2014, all North American vehicles are

supported with GDS2.

If a technician uses the wrong tool on a vehicle,

it could result in a no communication error

message, an inaccurate reading or the device

may not return any useful data, so knowing the

correct software and device to use will save

time.

Contact ACDelco Aftermarket Technical

Support at 888-212-8959 with any questions.

For more information regarding ACDelco

Techline subscriptions, click the TIS2Web link

at www.acdelcotechconnect.com.

Take a Shot with ACDelco the first promotion of 2015 kicks off Feb. 2 and runs

through March 31, 2015. Open to all ACDelco

Professional Service Center (PSC) Program

participants, Independent Service Centers (ISC)

and ACDelco Key Fleets (KFLT), the promotion

offers Take a Shot game tokens for the

purchase of ACDelco batteries. Your distributor

will advise how many batteries earns a token.

Each token is worth at least 10 earnPOWER

points and once the token(s) has been earned,

account participants can log onto acdelco360.

com and play a basketball-themed game for

the opportunity to turn those 10 earnPOWER

points into 20, 40, 80 or 100 points.

Participation is easy for this fun and rewarding

promotion. Ask your ACDelco representative

or distributor for more details.

6 Jan - Feb 2015

Squeak, Squeal and Moan Brake Noise Seminar Noise is the most common answer from customers when asked

today about their top brake issues. That wasnt always the case,

but these days all parts require correct lubrication prior to

installation, while lighter vehicle designs can reveal audible and

physical symptoms that are heard or felt on new vehicles.

The new ACDelco brake system seminar Brake Service Tips:

Squeak, Squeal, Moan, Give Me a Brake (S-BK05-07.01SEM)

covers the top brake issues seen in many aftermarket shops.

The seminar offers technical solutions and covers the latest

technology and service procedures.

Topics include:

Brake system technology

Causes and corrections of brake noise

Causes and correction/prevention of brake pulsations

Causes of brake dust and excessive wear and the prevention

of excessive wear and reduction in brake dust

Causes and corrections of poor stopping performance

Benefits of Original Equipment, DuraStop and Advantage brake components

Anti-lock brake system operation and diagnosis

Trailer brake operation and diagnosis.

The seminar presents several case studies that provide a descriptive investigation of several issues,

along with the details needed to determine the fundamental reasons for a cause and correction.

Brake Noise

The many causes of brake noise friction, poor wear, interior

replacement parts, improper lubrication and the related

components are highlighted in the seminar.

Proper lubrication of the metal-to-metal contact points and the

caliper slides or pins is crucial to noise-free performance. The

lubricant helps prevent corrosion of the metal surfaces that could

prevent the brake pad or caliper from moving when the brakes

are applied and released and it acts as a dampening material

absorbing vibrations in the brake pad and caliper hardware. Only

use silicone or synthetic brake lubricant, such as ACDelco Silicone

Brake Lubricant.

Another feature many

manufacturers are

beginning to use to

address brake noise is

is low-frequency

dampeners. They

help overcome low-

frequency noise such as

moans and squeals from

rear calipers. They are

attached to the ends of

the caliper bolt. Lubricate the pad abutment and clips.

7Jan - Feb 2015

Brake Performance

Thickness variation in the rotor is the most common reason

for brake pulsations. Lateral run out (LRO) or warping

causes the rotor to contact the pads when the brakes are

released, which wears the rotors at the high spots and

results in thinning the rotor.

In the seminar, the causes of lateral run out the side-

to-side motion of the rotor as it turns on the hub are

reviewed. They include improper wheel nut torqueing,

excessive hub run out and improper repair and refinishing procedures.

When refinishing brake rotors, first verify that the minimum thickness specification on the rotor meets the spec in the appropriate Service Information. Replace the rotors if they

do not meet the minimum thickness specification. Also verify the lathe equipment is properly calibrated.

After completing the refinishing, make sure the brake rotors are thoroughly cleaned. Brake squeal or other noises

may occur if residual iron particles are present on the brake

rotor.

The seminar also covers the operation of many brake

systems and components, such as anti-lock brakes and

electronic stability control, and how to diagnosis concerns

with these systems.

In diagnosing active wheel speed sensors, for example, the

amperage output of the wheel speed sensor is measured

using a fused jumper between the harness and the sensor.

With a Digital Multimeter (DMM) installed between the

low reference circuit of the harness and the sensor, a

measurement can be taken while turning the wheel and

comparing it to the manufacturers specifications.

Use a DMM to measure wheel speed sensor amperage output.

PRODUCT SPOTLIGHT

GM OE Fuel Pumps: Imitated, But Never EqualedNot all aftermarket parts are created equal, and ACDelco has the video to

prove it. We recently compared a 2003 Chevrolet Avalanche fuel pump (part

number MU1738) to a known aftermarket competitors fuel pump and the

results underscore the superior performance of the ACDelco fuel pump.

Go to acdelcotechconnect.com to see the video. Click on the Product Support

button and scroll down to the Product Videos section. Youll find it in the A8-Engine Performance section along with other great, informative videos.

Heres how the ACDelco GM OE fuel pump stacks up against the aftermarket

competition:

Armature: The ACDelco fuel pump has 10 motor contact points; the com-petitors has eight. Also, the ACDelco armature has witness marks from full

end-of-line testing vs. none on the competitors armature.

Fuel level sensor: The ACDelco fuel level sensor wiper contacts and wear pads are much thicker than the competitors. Thick wiper contacts and wear

pads improve durability, especially with todays ethanol fuels.

Fuel reservoir: ACDelcos fuel

reservoir is

shorter than

the competi-

tors, and con-

tains internal

springs vs. the

competitors ex-

ternal springs. A

shorter reser-

voir reduces the

risk of pinched

fuel lines, and

internal springs

eliminate the

risk of pinching

wires and re-

duce potential

rub-through of

the fuel line.

Theyre all great

reasons you

should choose

OE parts from

ACDelco and

recommend

them to your

customers.

8 Jan - Feb 2015

TECH TIPS

The vehicle may have reduced acceleration at low speed and/or the

transmission may be slipping from a launch. DTC P0751 (Shift Solenoid

Valve 1 Performance) may be set or stored in history. The reduced

acceleration or slipping condition may be caused by the Clutch

Select Solenoid Valve 2, located in the lower valve body, sticking

in its bore, which results in a 4th gear start. This condition may be

difficult to duplicate.

The vehicle may not crank intermittently due to a dead battery. There is the potential for the HVAC

afterblow function to cause an intermittent battery draw. In addition, there may also be an HVAC odor.

If all other vehicle systems and components cannot be identified as the cause for the battery drain, check if the afterblow function is enabled. If it is, reprogram the HVAC control module with the latest

calibration available in TIS2Web.

A battery draw that results in a no start condition may be caused

by an aftermarket product or improperly installed accessories

wired into circuit 1732 for the courtesy lamps.

If the Service Engine Soon lamp is on, or the battery is going dead

overnight, check for a 4.1 amp draw on the electrical system. The

draw may be steady or may drop to a low milliamp reading for a

second or two and then rise back to near 4.1 amps.

If any aftermarket accessories are installed into the courtesy

lamp circuit, the inadvertent power timer in the BCM may

continuously reset. If this occurs, the BCM may remain awake,

causing an excessive battery drain.

If this condition is found, back out pin 1 of connector 2 at the

BCM. If the draw goes away with the pin out, check for an

aftermarket accessory, such as an alarm or non-factory DVD

system, that is improperly wired into circuit 1732.

Verify the transmission fluid level and condition are correct. Follow the appropriate Service Information diagnostics for DTC P0751:

When performing the solenoid performance test only PC Solenoid 2 will cause this condition

the recommended shop air pressure is 620.5690.4 Kpa (90100 psi). Higher pressure will give

inaccurate results.

During inspection of the Clutch Select Solenoid Valve 2, the valve may or may not be stuck in the

bore due to the valve body bolts being loosened. Remove the valve and inspect it for any scratches.

If the valve is stuck in the bore or shows signs of scratching or damage, the lower valve body should

be replaced.

2010-2013 Cadillac Escalade EXT, ATS; 2010-2013 Chevrolet Avalanche; 2010-2014 Chevrolet Corvette; 2010-2015 Cadillac CTS, Escalade, Escalade ESV; 2010-2015 Chevrolet Camaro, Express, Silverado, Suburban, Tahoe;

2010-2015 GMC Savana, Sierra, Yukon, Yukon XL; 2011-2015 Chevrolet Caprice; 2014 Chevrolet SS; 2015 Chevrolet Colorado; 2015 GMC Canyon

2007-2010 Saturn OUTLOOK; 2007-2011 GMC Acadia, Sierra, Yukon models; 2007-2011 Cadillac Escalade models; 2007-2011 Chevrolet Silverado, Avalanche, Suburban, Tahoe; 2008-2011 Buick Enclave; 2009-2011 Chevrolet Traverse

2007-2010 Saturn OUTLOOK; 2007-2015 GMC Acadia; 2008-2015 Buick Enclave; 2009-2015 Chevrolet Traverse

CONTACT

The following technical tips

provide repair information about

specific conditions on a variety of vehicles. If you have a tough

or unusual service repair, the

Diagnostic Hotline can help.

Call 800-825-5886, prompt

#2, from 8 a.m. to 8 p.m. ET

Monday-Friday, to speak with a

technical expert with the latest

OEM information.

Reduced Acceleration at Low Speed/Transmission Slipping from a Launch

Intermittent Battery Draw/Dead Battery

No Start Condition Due to Aftermarket Accessories

Clutch Select Solenoid Valve 2 (359)

An example of a scratched valve.

9Jan - Feb 2015

An example of a scratched valve.

When you register on the ACDelco

Learning Management System (LMS),

email notifications are sent to keep you up to date on the latest training status

and scheduled activities, including:

New User Registration email with

Login ID and temporary password

Enrollment into a course session

Change of status of an enrollment

Cancellation of enrollment from a

course session

If you do not receive an email you are

expecting, check your folders labeled

Spam, Junk, Screened Mail, or Bulk Mail

and search for e-mail messages from

acdelcolms@acdelcotraining.com. If

you have received an email from this

address, simply highlight the email and

click the This is Not Spam button. The

spam filter will be updated immediately.

Go to www.acdelcotechconnect.com and click the Training tab to log in to the

ACDelco Learning Management System (LMS).

To launch or enroll in courses in your

training path, open the home page

to view your Training Progress Status

Report, select Show Detail, and then

click the course number and title to view

details on a specific course and to launch or enroll in the course.

To view Instructor-Led Training (ILT)

courses (ILTs are full-day hands-on

classroom courses), click Take Training

> Catalog > Catalog Search and select

Instructor-Led Training under Delivery

Type.

To view Virtual Classroom Training

(VCT) courses (VCTs are 1- to-2-hour

live online courses), click Take Training

> Catalog > Catalog Search and select

Virtual Classroom Training under

Delivery Type.

To launch a Web-Based Training

(WBT) course (WBTs are 1- to 4-hour

self-guided online courses), click Take

Training > Catalog > Catalog Search and

select Service or Business Web-Based

Training under Delivery Type.

To launch a TechAssist (TAS) course

(TAS courses are 15- to 20-minute

online presentations on a specific topic), click Take Training > Catalog >

Catalog Search and select TechAssist

under Delivery Type.

To launch a Simulation (SIM) (SIMs

require users to complete all repairs

for a condition), click Take Training >

Catalog > Catalog Search and select

Simulation under Delivery Type.

TRAINING

Email Notifications from the ACDelco LMS

How To Take ACDelco Training

Course Number Course Name

S-AC07-02.01ILT Automotive Air Conditioning Advanced Refrigerant System Diagnostics

S-AC07-03.01ILT HVAC Control System Operation and Diagnostics

S-BK05-02.01ILT ABS Operation and Diagnosis

S-BK05-03.01ILT Electronic Brake and Chassis Controls: Is the vehicle really smarter than the driver?

S-DS11-02.01ILT Service Programming - Flash or Pass: Dont pass up potential customers!

S-DS11-13.01ILT Vehicle Network Communications: When modules talk, who is really listening?

S-EL06-04.02ILT Network Communication Diagnosis

S-EL06-10.02ILT Electrical Power Management

S-EL06-11.02ILT Enhanced Automotive Circuit Diagnosis

S-EL06-13.01ILT Body Electrical Global Diagnostics

S-EL06-14.01ILTAdvanced Body Control System Electrical Diagnostics

S-EL06-17.01ILT Electrical Diagnostics: Chasing Lost Electrons

S-EM01-01.01ILTValvetrain Controls: Are they phasing you?

S-EP08-02.01ILT Engine Performance Computer Controls and Ignition System Diagnostics

S-EP08-04.01ILT Engine Performance Fault Monitoring and Emission System Diagnostics

S-EP08-05.01ILTEngine Performance Advanced Drivability Diagnostics

S-EP08-06.01ILT After Combustion Sensors: Is what is in the exhaust making your engine run rough?

S-EP08-07.01ILT Air Induction and Fuel Injection Systems

S-EP08-08.02ILT Evaporative Emissions Controls: Why is there always a code but never a leak we can find?

S-EP08-10.01ILT Direct Injection

S-EP08-81.02ILT Duramax Diesel Operation and Diagnosis

Training ScheduleCurrent Instructor-Led Training (ILT) Courses

10 Jan - Feb 2015

In another effort to support the aftermarket service professionals

who diagnose and program GM vehicles, ACDelco has updated

several technical user guides. They have been significantly revamped to align with independent aftermarket repair shops.

The new user guides are highly recommended for service

professionals who use the Web-based Techline Information

System (TIS) and GM Service Information (GMSi). The guides

offer the most relevant information and cover key areas critical to

an efficient, successful vehicle repair.

From essential system requirements (necessary for successfully

using ACDelco software applications) to important navigation

and procedure information, the user guides are an important

resource for service technicians. The documents are easy to

follow, feature key screen prints, and provide helpful images and

illustrations. Each guide also offers important tips and areas of

caution to assist subscribers.

ACDelco customers using TIS2Web and GMSi software

applications can increase their productivity and gain a

competitive edge over those that outsource the work and

technicians who didnt think they had the time to program control

modules will realize the simplicity and value in the investment.

GMSi subscriptions include:

GM Vehicle Diagnostic, Service (1998 present)

Collision Repair Manuals (1998 present)

Campaigns, service bulletins and preliminary information for

GM (1980 present)

GM Owners Manuals and glove box supplements (2003

present)

Easy-to-use keyword/document/number search

TIS2Web Subscriptions may include (depending on subscription

level):

GM Service Information (GMSi)

Tech2 Diagnostic Software

Global Diagnostic System 2 (GDS2)*

Tech2Win**

Service Programming Software (SPS)

*GDS2 requires a GM MDI or J2534-2 equivalent.

**Tech2Win requires an ISO 22900 PDU API compliant device.

To access the most recent ACDelco user guides and other helpful

documents, or to learn more about GM Service Information and

TIS2Web subscriptions, go to www.acdelcotechconnect.com and

click the GMSi or TIS2Web links in the Tool Box.

ACDelco Optimizes TIS2Web And GM Service Information User Guides

PROFESSIONAL SERVICE CENTER PROGRAM

Are You Being Rewarded?

The ACDelco Rewards Program is designed to reward ACDelco Professional Service Center (PSC) Program participants for the

purchase of ACDelco parts with fantastic merchandise and travel awards. Points can be used to purchase goods and services from

dozens of participating retailers.

Reward points can be found on acdelco360.com and will be paid based on monthly reported purchases as follows (deposited the

following month):

Tier Percentage $ Example earnPOWER Points

$0 - $1,999 1% $1500 15 points

$2,000 - $2,999 2% $2500 50 points

$3,000 - $3,999 3% $3500 105 points

$4,000 - $4,999 4% $4500 180 points

$5,000 + 5% $5500 275 points

PSCs can earn Rewards points at a rate of up to 5 percent of their monthly reported ACDelco purchases and will earn the

corresponding percent of Rewards points for that month. Ask your ACDelco representative for complete details and go to acdelco360.

com to see all the Rewards Program can offer and how you can make the most of all the ACDelco parts youre buying!

11Jan - Feb 2015

OnStar Gen 10 Hits The Hotspot Faster service and an available Wi-Fi hotspot

are just two of the advantages of the new

OnStar Generation 10 system available in

many 2015 GM cars and light-duty trucks. The

OnStar Gen 10 system uses Global System for

Mobile Communication (GSM) to communicate

data and voice signals over the national cellular

network. The Telematics Communication and

Interface Control Module in the vehicle also

has the ability to act as a Wireless Local Area

Network (WLAN) Wi-Fi hotspot similar to a

household wireless router.

The Telematics Communication and Interface

Control Module houses an internal WLAN

antenna enabling hotspot connectivity

and streaming of high-speed media to the

entertainment system. The module is capable

of up to 4G LTE speeds (4G is the fourth

generation of mobile telecommunications

technology, and LTE, or Long-Term Evolution,

is a standard for wireless communication of

high-speed data) and houses two technology

systems: one to process Global Positioning

System (GPS) data and another for cellular

information. The module sends and receives

all cellular communications over two cellular

antennas and cellular antenna coax cables.

Wi-Fi Hotspot

The Telematics Communication Interface

Control Module acts as a Wi-Fi hotspot router

and provides direct 4G LTE connectivity to

the Internet. It has the ability to connect up to

seven compatible mobile devices (smartphones,

tablets and laptops) at one time. Devices

must be WPA2 compliant. Consult the device

manufacturer for information regarding the

WPA2 security protocol and Wi-Fi device

compatibility.

An OnStar data plan is required to use the

vehicles Wi-Fi hotspot. Initially, new vehicle

customers receive a three-month or 3GB

(whichever comes first) trial data plan with the purchase of an eligible 2015 vehicle.

The system uses a secure auto connect feature

between the Telematics Communication

Interface Control Module and the radio/Human

Machine Interface (HMI). It is always available

and ready to connect to a dedicated in-vehicle

device. The ignition must be in Run, Accessory

or Retained Accessory Power for Wi-Fi to

operate. Outside the vehicle, the Wi-Fi hotspot

has a range of 50 feet (15 meters).

The coverage for the in-vehicle Wi-Fi hotspot

depends on the wireless carrier network

coverage. When driving in areas where

coverage fluctuates, performance may be impacted. In a 2G-coverage area, the Wi-Fi

hotspot will not work. In a 3G-coverage area,

streaming data or video to mobile devices may

result in the degradation of service. Coverage

maps are available at onstar.com.

CONNECTING TO WI-FI

When the OnStar data plan is

activated, a security default

password is established for the

Wi-Fi connection. There are

several ways to change the SSID

or password, including by placing

a call to the OnStar Call Center,

using the Gen 10 mobile app or

through a scan tool.

To connect to the Wi-Fi

hotspot, users need to start a

Wi-Fi network search on the

mobile device, select the vehicle

hotspot listed, and then enter

the password when prompted.

The SSID is the name of the Wi-

Fi hotspot for the vehicle, which

is used to identify which Wi-Fi

hotspot a user connects to.

To retrieve the SSID and pass-

word for the hotspot, press the

OnStar Voice Command button

on the overhead console or rear-

view mirror, wait for the prompt,

and then say Wi-Fi settings.

The information will be displayed

on the infotainment screen.

Users who need assistance to

change the SSID and password

can press the blue OnStar but-

ton or call 888-4-ONSTAR to

connect to an OnStar Advisor.

FAST FACT

ACDelco AGM (Absorbed Glass

Mat) batteries are virtually spill-

proof and leak-proof. They also

require fewer charges and last

longer. In fact, ACDelco AGM

batteries hold their charge up

to 3X longer than conventional

batteries.

12 Jan - Feb 2015

Easy Access to CONNECTION now AvailableThe new acdelcoconnect.

com provides a quick and

easy way to login to the

CONNECTION, ACDelcos

online parts ordering

tool. As a technician or

counterman, youll find access to everything you may need

throughout your day all in

one location.

One of the many features

is the daily industry

news. Articles are geared

specifically toward the automotive trade. News

topics include Automotive

Service and Repair, Latest

Vehicle Technology, Industry Trends, and Business Tips. To help

keep you in touch with life outside the service center, youll also

find a World News feed pulled from CNN, the local weather and a large GM video library.

The mobile friendly site also includes quick access to the ACDelco

websites that you use the most, including:

ACDelco TechConnect

ACDelco Training

GMSi/TIS2Web login page.

Be sure to add this new tool to your favorites list to login to

CONNECTION!

CONNECTION Enhancements Improve Usability

At ACDelco, we want to be your first choice when you order auto parts. Thats why, when we heard from CONNECTION users that

the new flyout navigation style was not user-friendly, we acted immediately.

Thanks to the Feedback button, users notified us that the flyout navigation intended to save clicks was causing challenges. We

also heard similar comments from the ACDelco PSC Committee

members. To fix the issue, a user focus group met with our vendor and the issues were resolved.

CONNECTION now has the traditional dropdown style menu

that users find easier to use. Another improvement is access to three types of training: Technical Training, Product Videos, and

CONNECTION Training. You can find all of the training under Tools>ACDelco Support and Help.

CONNECTION Training provides you access to new videos on

the new features and benefits of the tool, as well as the Quick Reference Guides. ACDelco Product Videos highlight the

attributes of ACDelco parts, and Technical Training link directly

to the training found on the ACDelco Training site (to get training

credit, sign in at acdelcotraining.com).

This new training is also available through the Smart Page in

CONNECTION. Click the new ACDelco icon to view the Smart

Page which includes links to available technical training and

product videos appropriate to the part type.

eBUSINESS

2015 General Motors. All rights reserved. The emblems, logos, vehicle model names and other marks herein are the trademarks of General Motors, its subsidiaries, affiliates or licensors