ACCREDITATION PROCESS in Central Asia and Caucasus

Region

Antalya, 26/27 May 2009

Jordan Karamalakov

Country Manager BG - KZ

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Basic principles and governanceThe Travel Agent’s Handbook (TAH) contains Passenger Agency Conference decisions Resolutions, local regulations and various information

http://www.iata.org/whatwedo/travel-tourism/tah.htm

- Accreditation in KZ and KG will be governed by Resolution 818g as of 01 August 2009- Accreditation in other CIS countries from Caucasus and Central Asia

region is governed by Resolution 800

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Basic principles and governance The Agency Program Joint Council for KZ and KG (APJC)

Will be in KZ by 6 airlines and 6 agents Meets on a regular basis Makes recommendations in the form of agenda proposals to the

Passenger Agency Conference (PAConf) Final decision of all recommendations is made by the PAConf

Next PAConf meeting scheduled for October 2009 If necessary PAConf may take some decisions by mail vote

The local office has no authority to deviate from applying Resolution 818g in full

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Agency accreditation Done by the IATA DG for and on behalf of the airlines

By means of the Passenger Sales Agency Agreement (PSAA) Governed by Resolution 824

Detailed requirements are listed in Resolution 818g – Section 2

Important IATA accredits an agent when the agent meets all the

requirements set up in the Resolution and Local Criteria But, only the airline can allow agents to sell its tickets via the

Ticketing Authority Maintenance tool in BSPLink

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Risk management Handled by IATA and considered as the main priority Financial requirements are listed in the “Locally

Established Criteria for Approval and Retention of Agents” and can be found the TAH

Requirements for KZ are not specified yet, but for example they might be Solvency > 20 % Liquidity > 1 Profitability > positive Cash flow must be positive

Changes can only be made by the PAConf

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Bank guarantees Financial assessment is made on a yearly basis Outcome is not communicated to the airlines Agents are required to submit a bank guarantee of

1/16th of last 12 month’s sales if remittance is weekly

Periodic revision of the bank guarantee levels is done by IATA KZ

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Agency default Detailed mechanism is listed in Resolution 818g –

Attachment A – Sections 1 & 2 Always done by IATA and based upon facts, not upon

hearsay or rumors Ticketing Authority is removed by IATA Airlines are notified by means of the weekly bulletin In case IATA has paid uncollected funds to the airlines,

claw back will happen during the next period

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