accessing your gear - access management learning center series
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Accessing Your Gear - Access Management Learning Center Series. Presented by Jonathan Garay July 17 th 2013. Today's Agenda. AM Server Handhelds Scanners Access Points (APs). Pro-Tip. Always check and test your equipment early!. Find issues before game day - PowerPoint PPT PresentationTRANSCRIPT
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Accessing Your Gear - Access Management
Learning Center Series
Presented by Jonathan Garay July 17th 2013
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Today's Agenda
● AM Server
● Handhelds Scanners
● Access Points (APs)
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Pro-Tip
● Find issues before game day
● Make appropriate repairs in time
● Don’t procrastinate!
Always check and test your equipment early!
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AM Server
● AM Monitor
● AM Transfer: Download / Upload
● AM Control
AM Server Components
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AM Server
Make sure you have AM Control, AM Download, and AM Upload running.
AM Server Components
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AM Server
● Hierarchy of how handhelds are distributed
● Ensure handhelds are in appropriate gates and facilities
AM Monitor
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AM Server
● Transfers information between AM server to back office● Be sure it’s running with “Sleeping” or “Transferring” status
o “Ticket not found”
AM Transfer: Download / Upload
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AM Server
● Defines handheld devices that are setup in AM Monitor● Lists by device ID or by IP Address● AM Control needs to run for the handhelds to appear Online● Ensure Device ID matches handheld ID
AM Control
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Handhelds Scanners
● Between event uses:o Keep handhelds in charging cradleso Keep spare batteries charged
● Check for loose battery covers
● Reboot each device and verify online status
● Confirm or change profile in order to match the venue
Handheld Scanners - Overview
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Handhelds Scanners
● Test a handheld by scanning a ticket!
● Scanners are water resistant, not proof!
● Scanning mobile tickets is easier to do in the shade than in direct sunlight
Handheld Scanners - Overview
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Handhelds Scanners
● Identify bad batteries
● Check lanyards
● Remove MagStripe Reader (MSR) from scanners as infrequently as possibleo Constant attachment and removal of the MSR will cause premature
wear to the MSR
Handheld Scanners - Overview
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Handhelds Scanners
Handheld Scanners - Overview
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Handhelds Scanners
● Rebooting Symbol scanners.
Handheld Scanners
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Handhelds Scanners
● Rebooting Janam Scannerso F4 + Power = Soft Reseto F2 + Power = Hard Reset
Handheld Scanners
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Handhelds Scanners
• If Network Venue Profiles [WLAN] are used [right] ensure the correct one is chosen and configured
Checking Venue Profiles
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Handhelds Scanners
• If Network Venue Profiles are not used, check to see if the correct venue is chosen by going to
‘Tools > Venue Profile’ and see if the correct ‘Profile’ is selected
Checking Venue Profiles
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Handhelds Scanners
● Once in the Venue Profile screen, you will be able to select the appropriate facility.
Checking Venue Profiles
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Handhelds Scanners
● Invalid Locationo Verify that the profile is correct and that AM Monitor (facility
code) is set up correctly
● Not Found
● Invalid Date
Common Test Errors
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Handhelds Scanners
● Ensure everything is transferred to the AM Servero Are Barcodes Balanced?
Common Test Errors
Not Found
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Handhelds Scanners
● Make sure that the event’s start and end date are the same
Common Test Errors
Invalid Date
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Handhelds Scanners
● Set Card Reader configuration options in AM Handheld
Card-Swipe Readers
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Handhelds Scanners
Equipment Transport
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Access Points
● Do a walk-around at the venue site to confirm that coverage is active from all wireless access points
● Confirm that you handhelds can achieve system “Online” state at each scanning location
● On Paciolan provided AP units, try power cycling APs first should any problems occur
Wireless Signal Coverage
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Key Takeaways
● AM Server Sideo Keep it runningo Handhelds won’t communicate with the server if it’s down
● Handheldso Test before everything gets underwayo Check the correct venue profile is selected for the evento Proper handling
● Call us
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QUESTIONS
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Thank you!