accessibility of websites and mobile apps accessibility of websites and mobile apps a study on the...
Post on 25-Jun-2020
Embed Size (px)
Accessibility of websites and
A study on the current practices regarding
accessibility statements, reporting mechanisms and
mobile monitoring methodologies
Draft Final Deliverable
A study prepared for the European Commission
DG Communications Networks, Content & Technology
This study was carried out for the European Commission by
Capgemini Consulting and Dialogic
For more information about this paper, please contact: Directorate-General for Communications
Networks, Content and Technology G – Learning, Multilingualism & Accessibility Unit G.3
Åsa Barton – Policy Officer E-mail: firstname.lastname@example.org
Niels van der Linden – Principal Consultant
E-mail: email@example.com Remco van der Spiegel – Managing consultant
Wander Engbers – Consultant
Christian le Clercq – Senior Consultant
Sem Enzerink – Consultant
Robbin te Velde – Principal Researcher
Contract number: 30-CE-0631083/00-65
SMART number 2016/0089
By the European Commission, Directorate-General of Communications Networks, Content & Technology.
The information and views set out in this publication are those of the author(s) and do not necessarily reflect the
official opinion of the Commission. The Commission does not guarantee the accuracy of the data included in this
study. Neither the Commission nor any person acting on the Commission’s behalf may be held responsible for
the use which may be made of the information contained therein.
© European Union, 2017. All rights reserved. Certain parts are licensed under conditions to the EU.
Reproduction is authorised provided the source is acknowledged.
mailto:firstname.lastname@example.org mailto:email@example.com mailto:firstname.lastname@example.org
European Commission Accessibility of websites and mobile apps – A study on the current
practices regarding accessibility statements, reporting mechanisms and mobile monitoring methodologies Luxembourg, Publications Office of the European Union
Executive Summary Technology, in particular connected technology, is rapidly changing our world. It changes every
industry, organisation and process. It also changes how citizens interact with their (local) public
sector: how they acquire information or how they use public services. To ensure all citizens, including
those with a disability, profit from digitisation the European Union enshrined Web Accessibility in its
legislation. Web Accessibility means that people with disabilities, such as blindness or motoric
limitations, can perceive, understand, navigate, interact with and contribute to the Web. With the
Web Accessibility Directive, it becomes mandatory for all Public Sector Bodies to have websites and
mobile applications adhering this principle.
Methodology: Examining the current accessibility practices in three studies To ensure that the Member States move towards an accessible web in a similar manner, the
Directive aims to harmonise accessibility legislation. In anticipation of the implementing acts
detailing this legislation, this study presents an overview of the current practices in three respective
fields: accessibility statements (study 1); reporting mechanisms (study 2); and, monitoring
methodologies for mobile applications (study 3). Based on the analyses of these practices and
discussions with experts, the study presents recommendations for the development of implementing
acts. The study collected the information via the following four means:
Landscaping of the European countries by asking them to participate in a questionnaire and
complementary interview. In total 28 Member States responded to the questionnaire and 25
representatives were interviewed.
Desk research to obtain a sound definition of the state-of-play on web accessibility
developments and to identify the key stakeholders, experts and interest groups.
Interviews with 25 international experts from the public, private and NGO sector. In
particular to discuss the possibilities to monitor the accessibility of mobile applications.
Survey addressing a global audience to identify existing monitoring initiatives covering the
accessibility of mobile applications for further examination. The survey did not identify any
Policy: Moving towards transposition, the currently heterogeneous position of
web accessibility Transcending the three individual studies, the report first examined the current legal position of web
accessibility and the (expected) progress in the transposition of the Directive. The legal position of
web accessibility strongly varies in Europe, ranging from no legislation, to general non-discrimination
acts, to binding legislation specifically on web accessibility. This heterogeneity affects the maturity of
the practices and the transposition preparations. To transpose the Directive, 21 countries started
preparations, ranging from composing commissions to drafting legislation. The countries mention
time and budget constraints as possible risks for a successful transposition. These constraints are
either the result of national developments, such as upcoming elections, or because of the absence of
implementing acts. In 24 of the surveyed countries, interest groups are involved in the policy
processes regarding digital accessibility. This ranges from ad-hoc advisory roles to executing
Study 1: Large variety of practices regarding accessibility statements At the moment, 54% of the reviewed countries have specific policies or regulations on accessibility
statements (implemented or in preparation). Member States miss overview on the use of statements
in their country. Only seven Member states could estimate the percentage of statements on public
sector body websites. Their estimations ranged from less than 25% to over 95%. This underlines that
the full use of accessibility statements has not been commonly achieved across all Member States.
Our analysis of 66 accessibility statements showed that statements generally include: a description of
inaccessible parts, a feedback mechanism, assistive user instructions, a statement date and the
achieved level of compliance. None of the statements provided a link to enforcement procedures or
the update frequency. The statements contained information relevant for end-users (35%),
monitoring purposes 9%) or a combination (16%). In 39% of the cases, the statements did not
sufficiently provide information to be helpful for end-users nor monitoring purposes.
The study found six practices how Member States develop (and update) accessibility statements:
1. Free formats that allow Public Sector Bodies to structure their own accessibility statements.
2. Content descriptions that prescribe the required topics of the accessibility statement.
3. Standard templates that define the format and structure of the accessibility statement so a
public sector body only provides particular content regarding its website.
4. Common Web Platform incorporations that automatically create an accessibility statement
within the commonly used (technical) web platform of public sector bodies.
5. Accessibility generators that collect particular information of the public sector bodies to
automatically generate an accessibility statement.
6. Statements based on a label that declare accessibility compliance by showing a logo and
further information related to that logo.
We examined the accessibility statement practices on their benefits and concerns, related to:
scalability, assumed impact, awareness, administrative burden and sustainability. The outcome of
this examination is displayed in Figure 1.
Free format (non-
Content description (non-
Standard template (standardised)
CWP incorporation (standardised)
Statements based on a label (standardised)
Assumed impact Scalability