Capgemini’s Communications Transformation Platform (CTP), Powered by OracleWithin the telecommunications industry, the reasons for business transformation are numerous and varied. A major change in structure — such as a merger, acquisition, or disposition — can simply and swiftly render an old business model obsolete. Companies may require a targeted transformation to respond to an emerging opportunity, for example, launching a new line of business or expanding into a new geography. In addition, convergence in this industry is putting greater pressure on companies to transform their IT infrastructure smartly and swiftly.

Capgemini’s Communications Transformation Platform (CTP) can transform a company’s customer service across all domains from services and tools to delivery and billing—all this at a competitive cost, with minimized risk and shorter timeframes. Our CTP solution leverages these core elements:

• Leading open and standards-based packaged systems including Oracle Siebel CRM, Oracle Communications Billing and Revenue Management, Order and Service Management, Real-Time Decisioning (RTD), ATG, Customer Data Hub (CDH), and Unifi ed Inventory Management (UIM)

• Business processes in line with industry best practices

• Oracle’s Applications Integration Architecture (AIA) to combine these systems and best practices into a single, comprehensive solution

• Customer experience enhancement solutions

Capgemini’s CTP blends the full capabilities of our global telecommunications practice into one platform, addressing the industry’s need for fl exible solutions to manage business change. CTP helps operators execute on specifi c business strategies, such as new service introductions, mergers or advanced customer strategies. With an inventory of proven assets, CTP helps companies shift focus to the strategic nature of their transformation rather than the technology implementation.

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Communications Transformation PlatformIn all, CTP is an end-to-end IT architecture and business process map that builds on eTOM guidelines and intellectual property (IP) developed over numerous OSS/BSS implementations. The platform is fully built on the Oracle Communications products stack and pre-defined process integrations (PIP) including Order to Bill (O2B), Order to Activate (O2A), Agent Assisted Billing Care (AABC) and Master Data Management (MDM).

Capgemini’s CTP Solutions Lab is focused on BSS application components and provides an integrated order flow for residential and business customers. Businesses can see a real-world, working version of the solution before making the leap to a transformation program. The lab illustrates core business processes, critical integrations, and typical business use cases. During a conference room pilot, Capgemini facilitates

a collaborative discussion to define strategic and operational objectives. With our Design by Exception approach, teams can easily imagine those elements that, when added to the CTP solution, would create a version customized exactly for their business. Figure 1 illustrates the logical architecture and the technology view of the platform.

In our partnership with Oracle, Capgemini continues to make investments in our CTP transformation assets. Recent advancements aim to fully leverage the power of the Oracle Communications stack, with new products and processes in support of our clients’ operations.

Capgemini’s CTP helps companies optimize their strategic agenda, giving them a head-start on their journey with less cost and risk, enabling them to provide the services their customers demand.

For more details contact:

Uday NandivadaPrinciple Enterprise ArchitectHTEC email: uday.nandivada@capgemini.com

About Capgemini

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in over 40  countries. The Group reported 2017 global revenues of EUR 12.8 billion (about $14.4 billion USD at 2017 average rate).

Learn more about us at

www.capgemini.com

The information contained in this document is proprietary. ©2018 Capgemini. All rights reserved.